Business Projects

Mapping My Customer Support Workflow into a Clear Process

I handle different types of customer requests (for example: billing issues, account problems, product questions, returns/refunds, technical support), and over time I’ve developed my own way of deciding how to process each type. Right now, this workflow exists only as scattered notes and mental habits: I know what I do, but it’s not written down in a clear, step‑by‑step way. This makes it difficult to delegate parts of the work or to ensure requests are handled consistently when someone else helps me. I need someone to take my existing notes and explanations about how I handle these requests and turn them into a clear, written support workflow that I can use internally. You will receive: Any existing notes I have about how I deal with different request types (documents, bullet points, or rough diagrams). A short recorded or written overview from me where I describe, in my own words, how I currently handle each main request type from start to finish. A list of the main request categories I work with (for example: billing, account access, product usage, returns/refunds, technical issues). Your work will include: Reviewing all the materials I provide and identifying the key steps I follow for each request type. For each request category, mapping out the full flow from “request received” to “request resolved”, including: How the request is initially recognized and categorized. What information needs to be checked or collected first. The decision points (for example: when to escalate, when to ask for more details, when to offer a refund vs. a replacement). The final actions taken (response sent, ticket marked as resolved, internal notes updated, etc.). Writing a clear, step‑by‑step description for each request type, using consistent headings and a logical order (for example: “Step 1: Identify request type”, “Step 2: Gather required information”, “Step 3: Apply decision rules”, “Step 4: Send response and close”). Highlighting any special cases or exceptions I mentioned (for example: VIP customers, repeated issues, high‑value refunds) and showing how they fit into the overall flow. Organizing all request types into a single document with a simple overview at the start (for example: a list of all request categories and where to find each workflow). Delivering the final support workflow as one document (Google Doc or Word file), structured so it’s easy to jump to any request type and follow the steps. The final document should allow me to: See at a glance how each type of customer request is supposed to be handled. Understand the decision points and rules I use without relying on memory. Train a future assistant or team member using a clear, written process instead of informal explanations. This support workflow is intended only for my own internal use and for training people who help me. It will not be shared directly with customers, posted on any website, or used as a public policy document. If you have experience documenting customer support processes, mapping workflows, or supporting virtual assistant tasks related to service operations, please send a message that includes: A brief description of any similar workflow or process documentation you have created for customer support or virtual assistant work. How you usually approach turning informal habits and rough notes into a clear, step‑by‑step process map.

California Nonprofit Form CT-1 Initial Registration

We are a new California-based nonprofit organization seeking an experienced administrative compliance professional or paralegal to help us complete our initial state registry filing. We have run into technical glitches with the new California Department of Justice (DOJ) Registry Online Filing Service and need an expert to ensure our registration is processed correctly and safely.

Urgent: Additional Bulk Website Product Image Uploaders Needed

We are seeking two efficient, highly independent freelancers to urgently swap product images on our SumUp e-commerce website. The files are already edited and organized in batches. Your task is pure data entry: matching item SKUs on our backend, deleting old images, and uploading new ones. (Detailed step-by-step instructions will be provided). Requirements: Absolute Autonomy: You must work completely independently. If you hit standard system file-size caps (e.g., SumUp’s 8MB limit), you are expected to know how to instantly compress or resize images to web-ready format (1200x1200px) yourself. We do not provide technical hand-holding for basic web tasks. Immediate Availability: Work starts as soon as your proposal is accepted. Attention to Detail: Search for each product using its SKU code on our backend, verify it matches the batch list, and replace the old image with the new one. Budget & Scope: Rate: £3 per 100 image replacements. Total Project Budget: £6 (covers up to 200 total unit swaps). If you are ready to start immediately without needing guidance on basic file formatting or uploading, please apply now!

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Need someone to help with Surrey County Council Tender

We are a private hire and passenger transport company based in Surrey and are looking for an experienced tender/procurement specialist who is very familiar with Surrey County Council, particularly its Home-to-School, SEND and passenger transport procurement processes. We are specifically looking for someone who already understands how Surrey County Council’s tendering/procurement portal and application process works and can lead and assist us through the process from start to finish. This is important to us. We are not looking for a general tender writer who will need us to explain the process or who will be learning how Surrey County Council’s system works while completing our application. We need someone experienced who understands what is required and can provide us with clear guidance throughout. We have previous experience within Surrey County Council school/passenger transport through a different company, and as a result we already have a substantial amount of documentation that may be useful for the new application. This includes policies and procedures such as complaints policies, recruitment processes and other operational/compliance documentation. We need someone who can review the documentation we already have, identify what can be reused or adapted for the new company, identify anything that is missing, advise us on exactly what additional policies/evidence are required, assist with the portal and application requirements, prepare strong and compliant responses and help us through to final submission. Previous direct experience with Surrey County Council is strongly preferred. Experience with UK local-authority Home-to-School transport, SEND transport or passenger transport frameworks would also be highly desirable.

Looking for a Virtual Assistant

We’re growing our team and looking for a reliable, proactive Virtual Assistant who wants more than just a short-term task. You’ll work closely with us on a variety of tasks, including online research, organizing information, administrative support, candidate research, communication, and general project support. We’re looking for someone who: - Communicates clearly and professionally - Is organized and pays attention to detail - Can work independently and follow through on tasks - Is comfortable learning new tools and processes - Is proactive and willing to take initiative - Enjoys working with people and being part of a growing team No need to know everything from day one. We value reliability, a willingness to learn, and a good attitude. This is a remote, flexible role starting at a few hours per week, with the potential for more work, additional responsibilities, and a long-term collaboration as our team grows. If you're looking for an opportunity where you can learn, contribute, and grow with a team, we'd love to hear from you.

Part-Time Virtual Assistant | Airbnb & Business Operations

I’m a Manchester-based business owner looking for an experienced, reliable virtual assistant to support several growing businesses. You’ll start with approximately 10 hours per week, with the opportunity to take on more hours as the workload grows and you have proven your experience and suitability for my needs. One of your focus will be Nova Suites, our serviced accommodation business. You’ll help us deliver a five-star guest experience while keeping daily tasks organised. You’ll also support admin work across our restaurants and ecommerce business. What you’ll do - Respond to guest and booking enquiries professionally and promptly and setup automations and efficiencies - Coordinate cleaners, changeovers and maintenance, and follow up until issues are resolved - Track property leads, follow up with landlords and keep our CRM accurate - Maintain task trackers, checklists and weekly reports - Help with restaurant admin and reporting - Assist with ecommerce customer enquiries and order admin as needed - Flag urgent issues clearly and suggest ways to improve our processes - Other tasks related to my business / personal admin Who I’m looking for - Proven virtual assistant experience, ideally in Airbnb, e-commerce or related businesses - Excellent written and spoken English, with sound judgement when dealing with guests and customers - Organised, dependable and comfortable managing several priorities - Confident with spreadsheets, shared documents and CRM systems - Able to work agreed hours that overlap with the UK time zone Interested in a long-term role that can grow beyond the initial hours Budget: Around £6 per hour (or equivalent in your currency). Please state your proposed rate. This is an ongoing part-time role, and the first assignment will be a paid trial. To apply, please send a short, personalised proposal covering: - Your most relevant experience, especially with guest communication, cleaners, maintenance or restaurant operations - One example of a guest or customer problem you resolved - Your available days and hours in UK time, including any evening or weekend availability - Your hourly rate and how many hours you could take on now and later - Which industries you have previous work experience in

Creating an Internal Answer Bank from Past Customer Responses

I have answered a large number of customer questions over time via email and chat, and I now have a big archive of past responses. These responses are stored in different places (email threads, chat exports, copied documents) and are not organized in any consistent way. When a similar question comes up, I often waste time searching for the right past response or rewriting something from scratch. I need someone to go through this archive of past customer responses and turn it into a structured internal answer bank that I can use to reply faster and more consistently. You will receive: A set of exported or copied past responses (email threads, chat logs, or documents) covering common customer questions. A short list from me of the main question categories I deal with (for example: billing, account access, product usage, returns/refunds, technical issues). Your work will include: Reading through all the past responses I provide and identifying the core question each one answers. Grouping responses by question category and sub‑topic (for example: “Billing – Payment failed”, “Account – Password reset”, “Product – How to use feature X”). For each distinct question, creating a standardized entry in the answer bank that includes: A clear, consistent question title (e.g., “How do I reset my password?”). A cleaned‑up version of the best response (removing customer‑specific details, keeping the general explanation and steps). Any useful variations (for example: a short version for chat, a more detailed version for email). Ensuring that wording, tone, and formatting are consistent across all entries (for example: same greeting style, same way of listing steps, same level of detail). Organizing the answer bank so it’s easy to search, either as a structured document with clear headings or as a simple table/spreadsheet with columns for Category, Question, and Answer. Delivering the final answer bank as a single file (Google Doc, Word file, or Google Sheet), plus a simple index or table of contents showing all categories and questions covered. The final answer bank should allow me to: Quickly find a relevant past answer when a common question comes in. See at a glance which category a question belongs to. Use consistent, pre‑approved wording instead of rewriting responses every time. This answer bank is only for my own internal use to improve my response speed and consistency. It will not be shared directly with customers, posted on any website, or used as a public help center. If you have experience working with customer support content, FAQ creation, or organizing past responses into reusable resources, please send a message that includes: A brief description of any similar work you’ve done with support responses, FAQs, or knowledge bases. How you usually approach grouping questions and standardizing answers for internal use.

AI Platform Research Assistant — From $50/Day

Seeking a reliable, long-term research assistant based in the UK or Europe to investigate DataAnnotation.tech and similar AI training platforms. Tasks: gather public information on eligibility, available tasks, advertised pay, application processes, and platform updates; provide concise summaries with source links and a clear explanation of how each insight informs decision-making. Payment starts at $50 USD per agreed working day and may increase with proven value. Include country of residence, availability, relevant research experience, and method to verify a DataAnnotation claim.

Austria TV Channel Availability Check & Short Video Recording

I need someone currently located in Austria who has access to at least one of the following TV platforms to help me verify whether specific TV channels are available on their platform. This is a quick, simple task that should take no more than 40 minutes. Eligible Platforms MetaX TV (downloadable app on Android TV or tablet) Magenta Telekom (cable TV) Canal+ Luxembourg(HD Austria) (satellite TV) What You Need to Do Open your TV platform and navigate to the full channel list. Record a short video or screen recording showing the complete channel lineup. Search for the specific channel(s) I will provide. If found, record a brief video (a few seconds per channel) of each specified channel playing live. If not found, please confirm that the channel is not available. The specific channel name(s) will be shared with the selected freelancer after hiring. Requirements Currently based in Austria Have access to at least one of the platforms listed above Able to record clear, watchable video or screen recording of both the channel list and live playback Deliver videos promptly (within 48 hours of hiring)

Netherlands TV Platform Channel Availability Check

I need someone currently located in the Netherlands who has access to at least one of the following TV platforms to help me verify whether specific TV channels are available on their platform. This is a quick, simple task that should take no more than 40 minutes. Eligible Platforms MetaX TV (downloadable app on Android TV or tablet) Canal Digitaal DTH (satellite TV) Extra TV, formerly CAIW Media BV (cable TV) What You Need to Do Open your TV platform and navigate to the full channel list. Record a short video or screen recording showing the complete channel lineup. Search for the specific channel(s) I will provide. If found, record a brief video (a few seconds per channel) of each specified channel playing live. If not found, please confirm that the channel is not available. The specific channel name(s) will be shared with the selected freelancer after hiring. Requirements Currently based in the Netherlands Have access to at least one of the platforms listed above Able to record clear, watchable video or screen recording of both the channel list and live playback Deliver videos promptly (within 48 hours of hiring)

Pet loving Admin Assistant

I'm looking for a reliable and friendly Virtual Assistant to support my dog grooming salon and pet retail business in Sussex. Tasks may include customer enquiries, appointment administration, email management, social media support and general business administration. Experience with pet businesses would be wonderful, but a genuine love of animals and excellent customer service skills are equally important.

Airbnb Listing Content & Administration Project

We require a freelancer to assist with the administration of vacation-rental listing content. Work required * Review property descriptions * Check amenities and property features * Update inaccurate information * Organise listing content * Identify missing information * Maintain consistency across property details The successful freelancer should have excellent written English and a strong eye for detail. Hospitality, property-management or vacation-rental experience would be beneficial. Please explain your relevant experience and quote for the project.

Vacation Rental Guest Communication Support

We are looking for a freelance customer-support specialist to assist with guest communication for short-term rental properties. Tasks * Respond to general guest questions * Provide information based on approved property details * Assist with reservation enquiries * Support pre-arrival communication * Organise guest requests * Escalate questions that require management input Ideal freelancer * Excellent written English * Friendly but professional tone * Customer-service experience * Strong organisation * Good attention to detail * Comfortable working remotely Experience in hotel guest services, Airbnb support or vacation rentals is welcome. Please provide your proposed rate and estimated turnaround time.

Candidate Sourcing & Screening for Short-Term Rental Team

We need assistance finding candidates for remote positions supporting short-term rental operations. The roles involve online administration, guest communication and property-support tasks. The freelancer will * Source potential candidates * Review applications * Compare candidates against agreed requirements * Conduct initial screening * Record relevant experience * Confirm availability * Prepare a shortlist We are looking for an experienced recruiter who can focus on candidate quality rather than simply producing large numbers of applications. Please provide a fixed project quote.

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UK Solicitor Needed for New Business Structure

I am developing a new UK service business and need an experienced UK commercial solicitor to help me establish the appropriate legal structure before I start trading. The basic proposed model is: Customer → My Business → Independent Contractor My business would manage the customer relationship and coordinate specialist services carried out by independent contractors. I would like the successful solicitor to: • Review my proposed business model and advise how it should be structured • Advise on the legal relationship between my business, customers and contractors • Advise on liability, damage, complaints and cancellations • Advise on consumer rights and responsibilities • Advise on subcontracting, insurance, confidentiality and data protection • Draft a suitable customer service agreement • Draft a suitable supplier/independent contractor agreement • Advise on any other legal documents or terms that may be required • Explain the final structure and documents in plain English I have already developed a detailed business plan and can provide this to the successful applicant. I am looking for a UK solicitor with experience in commercial contracts, consumer services and independent contractor/subcontractor arrangements. Please provide details of your relevant experience and your fixed fee or estimated fee for the complete project, including the initial advice and drafting of the necessary agreements. I am looking for someone who will advise on the structure rather than simply provide generic contract templates.

UK Accountant Needed for New Business Structure

I am developing a new UK service business and need an experienced UK accountant/business adviser to review my proposed business model before I set it up. The basic model is: Customer → My Business → Independent Contractor My business would manage the customer relationship, coordinate specialist services, pay the contractor and retain an agreed margin. I would like advice on: • Sole trader vs limited company • How customer and contractor payments should be structured • How my margin should be treated • VAT implications • Tax and accounting considerations • Any potential issues with the proposed model I have a detailed business plan that I can provide to the successful applicant. I am looking for someone with experience advising UK small businesses, particularly businesses involving contractors or service providers. Please provide details of your relevant experience and your fee for an initial consultation/advice.

Operations Support Contractor in United States

We're seeking a dependable contractor for long-term support of our remote technical environment. This role requires strong commitment to maintaining connectivity and responsiveness. Scope of work - Maintain a dedicated workstation online 24/7. - Ensure reliable, high-speed internet with minimal downtime. - Respond promptly to messages and communications. - Perform basic troubleshooting and follow technical instructions. - Assist with local errands when needed (expenses reimbursed). Additional information - The contractor should be reachable even when away from home for urgent cases. - Compensation will be discussed based on responsibilities and experience based on the role. Device type Laptop Operating system Windows

Purchase & Forward MOTARRO 230gsm Cardstock to the UK

We are looking for a reliable person or small business based in Spain or another European country where MOTARRO cardstock is available to help us purchase and forward a specific cardstock product to our business in the UK. What we need We are looking to purchase MOTARRO A4 230gsm coloured cardstock, sold in packs of 50 A4 sheets. The manufacturer, MOTARRO Europa S.L., is based in Spain and has confirmed that they offer a range of approximately 23 colours. We initially want to purchase one 50-sheet pack of each of the 23 colours — approximately 1,150 sheets / 23 packs in total. MOTARRO has confirmed that they cannot sell this small quantity directly to us in the UK. Their minimum order value for UK orders is €3,000, which is far more cardstock than we require. We are therefore looking for someone in Europe who can purchase the cardstock on our behalf, receive it locally, and then forward it to us in the UK. Where you could be based Spain is preferred, as MOTARRO Europa S.L. is located in Spain and the product can potentially be purchased directly from the manufacturer. However, we are also interested in freelancers based in other European countries where genuine MOTARRO cardstock is commercially available. For example, we have found MOTARRO 230gsm cardstock being sold by ERIPO in Lithuania, although availability varies by colour. If you are based in another European country and can source the exact MOTARRO A4 230gsm product and the required colours, please still get in touch. Your role You would: 1. Source the genuine MOTARRO A4 230gsm coloured cardstock. 2. Purchase approximately 23 packs — one pack of each required colour. 3. Have the order delivered to your address in your country. 4. Receive and check the order. 5. Arrange a suitable courier to send the cardstock to our UK address. 6. Provide us with the courier tracking information. 7. Keep us informed throughout the process. We will cover: * The cost of the cardstock * Delivery to you * International shipping from you to the UK * Any reasonable agreed expenses * Your PeoplePerHour fee Important This is not a request for alternative cardstock. We specifically require genuine MOTARRO 230gsm coloured cardstock. We can provide the manufacturer’s correspondence, product information, colour codes and exact requirements to the successful freelancer. Ideal freelancer * Based in Spain or another European country * Able to source genuine MOTARRO cardstock * Ideally able to communicate with Spanish suppliers * Has a reliable address where the package can be received * Comfortable arranging international courier shipments * Reliable and responsive * Able to provide receipts/proof of purchase * Able to provide courier tracking information Please include in your proposal * Your country and location * Whether you can source MOTARRO cardstock * Which colours you can obtain * Whether you can receive and forward the package to the UK * Your service fee * Your estimated shipping cost to the UK * Any other costs we should expect We are looking for someone who can handle the process from purchase → receipt → forwarding to the UK. We are happy to pay the product, shipping and agreed service costs separately.

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HR/Freelance Recruiter needed (Chinese speaking)

Freelance Recruiter/Talent Acquisition Specialist - Remote, Project-based We are Italy-based project management and consulting services company. And we are looking for an experienced Freelance Recruiter to support our project management company with ongoing recruitment needs across different proiects. This is not a permanent position. Responsibilities: • Search and source candidates • Identify candidates across Europe and internationally • Conduct initial candidate screening and shortlisting • Review CVs and assess candidates against project requirements • Conduct first interviews/screening calls when required • Present a structured shortlist of suitable candidates Requirements: • Previous hands-on experience in recruitment/talent sourcing • Proven experience independently searching for and approaching candidates • Experience recruiting internationally • Fluent in Chinese (Native speaker level) • Good English communication skills • Ability to work independently and remotely • Availability for flexible, project-based assignments Working format Type: Freelance/Project-based Location: Fully remote When applying, please include a short introduction.

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Wholesale Sales & Operations VA for Premium Art Brand

We are looking for an experienced, commercially minded virtual assistant to establish and manage the UK wholesale operation for a premium independent art brand. The initial product is a beautifully produced card deck featuring 40 original collage artworks. It currently retails for £65 and is suitable for premium gift, art, lifestyle, stationery, book and wellbeing retailers. This is an ongoing operational role. You will initially find and approach suitable commission-based wholesale sales agents, then manage the agents, retailer enquiries, orders and related administration. YOUR RESPONSIBILITIES Sales-agent recruitment: • Research UK wholesale sales agents and multi-brand agencies • Identify agents already representing complementary products • Search relevant directories, associations, trade publications, LinkedIn and industry networks • Publish approved sales-agent opportunities • Contact and follow up with suitable candidates • Screen responses and arrange calls with the strongest candidates • Coordinate onboarding once agents are appointed Agent and retailer management: • Act as the main administrative contact for appointed agents • Provide current product information, price lists and sales materials • Track which retailers and territories each agent is covering • Follow up regularly on opportunities and next steps • Respond to routine wholesale enquiries • Send catalogues, prices and wholesale terms • Maintain accurate agent and retailer records • Collect retailer feedback and identify recurring questions or issues Orders and sales administration: • Receive and check wholesale orders • Prepare invoices using the approved system • Monitor payments and follow up when required • Coordinate packing and dispatch with the appropriate person • Send confirmations and tracking information • Handle routine delivery, damage, return and replacement enquiries • Record reorders and maintain customer follow-up • Track sales generated by each agent • Prepare agent commission calculations for approval • Maintain basic stock and order records Systems and reporting: • Create and maintain simple trackers or a CRM for agents, retailers, opportunities and orders • Keep clear notes of all communications and next steps • Provide a concise monthly report covering activity, orders, revenue, commissions, outstanding opportunities and priorities INITIAL PROJECT The first stage will include: • Understanding the product, brand and target market • Setting up the basic wholesale administration process • Researching at least 30 relevant UK agents, agencies or industry contacts • Preparing and publishing the approved sales-agent opportunity • Contacting suitable candidates and managing responses • Producing a shortlist of credible candidates • Identifying any missing materials required for wholesale sales The role will then continue on an hourly or monthly basis as agents are appointed and orders begin. WHO WE ARE LOOKING FOR You should have: • Experience as a VA, sales administrator, wholesale coordinator or sales-operations assistant • Strong research and B2B outreach skills • Experience supporting sales agents, distributors or wholesale customers • Excellent written and spoken English • Strong spreadsheet, CRM and organisational skills • Confidence managing orders, invoices and commission calculations • Excellent attention to detail and follow-up • The ability to work independently and take ownership of the process Experience within the UK gift, retail, art, stationery, publishing or wellbeing sectors would be particularly valuable. You may be based outside the UK, but you must understand the UK business environment and communicate in natural, polished British English. TO APPLY Please include: 1. Your relevant wholesale or sales-administration experience 2. Any agents, distributors or retailer accounts you have supported 3. The systems you have used for orders, invoicing and reporting 4. How you would find credible UK wholesale sales agents 5. Your availability for the initial project and ongoing work 6. Your proposed fixed fee and ongoing hourly rate Please begin your proposal with “WHOLESALE OPERATIONS” so we know you have read the full brief. We want someone dependable who can manage this area over the long term—not someone who will simply provide a scraped contact list.