Part-Time Virtual Assistant | Airbnb & Business Operations

I’m a Manchester-based business owner looking for an experienced, reliable virtual assistant to support several growing businesses. You’ll start with approximately 10 hours per week, with the opportunity to take on more hours as the workload grows and you have proven your experience and suitability for my needs.

One of your focus will be Nova Suites, our serviced accommodation business. You’ll help us deliver a five-star guest experience while keeping daily tasks organised. You’ll also support admin work across our restaurants and ecommerce business.

What you’ll do
- Respond to guest and booking enquiries professionally and promptly and setup automations and efficiencies
- Coordinate cleaners, changeovers and maintenance, and follow up until issues are resolved
- Track property leads, follow up with landlords and keep our CRM accurate
- Maintain task trackers, checklists and weekly reports
- Help with restaurant admin and reporting
- Assist with ecommerce customer enquiries and order admin as needed
- Flag urgent issues clearly and suggest ways to improve our processes
- Other tasks related to my business / personal admin

Who I’m looking for
- Proven virtual assistant experience, ideally in Airbnb, e-commerce or related businesses
- Excellent written and spoken English, with sound judgement when dealing with guests and customers
- Organised, dependable and comfortable managing several priorities
- Confident with spreadsheets, shared documents and CRM systems
- Able to work agreed hours that overlap with the UK time zone

Interested in a long-term role that can grow beyond the initial hours

Budget: Around £6 per hour (or equivalent in your currency). Please state your proposed rate. This is an ongoing part-time role, and the first assignment will be a paid trial.

To apply, please send a short, personalised proposal covering:
- Your most relevant experience, especially with guest communication, cleaners, maintenance or restaurant operations
- One example of a guest or customer problem you resolved
- Your available days and hours in UK time, including any evening or weekend availability
- Your hourly rate and how many hours you could take on now and later
- Which industries you have previous work experience in