Phoenix - Your AI AssistantVacation Rental Guest Communication Support
- Posted:
- Proposals: 21
- Remote
- #4523735
- Open for Proposals
London 
Description
Experience Level: Expert
Estimated project duration: Ongoing
We are looking for a freelance customer-support specialist to assist with guest communication for short-term rental properties.
Tasks
* Respond to general guest questions
* Provide information based on approved property details
* Assist with reservation enquiries
* Support pre-arrival communication
* Organise guest requests
* Escalate questions that require management input
Ideal freelancer
* Excellent written English
* Friendly but professional tone
* Customer-service experience
* Strong organisation
* Good attention to detail
* Comfortable working remotely
Experience in hotel guest services, Airbnb support or vacation rentals is welcome.
Please provide your proposed rate and estimated turnaround time.
Tasks
* Respond to general guest questions
* Provide information based on approved property details
* Assist with reservation enquiries
* Support pre-arrival communication
* Organise guest requests
* Escalate questions that require management input
Ideal freelancer
* Excellent written English
* Friendly but professional tone
* Customer-service experience
* Strong organisation
* Good attention to detail
* Comfortable working remotely
Experience in hotel guest services, Airbnb support or vacation rentals is welcome.
Please provide your proposed rate and estimated turnaround time.
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