Customer Service Projects

IT Project Manger - Service Transition experience Required

I’m currently managing the transition from project delivery to support for a SharePoint NHS project, and I’m looking for guidance on the required project templates and the information needed for a smooth handover. If you know where I can purchase the templates or provide guidance/coaching, I’d be interested in learning more. As a Project Manager, I’m specifically looking for support from a senior PM who can assist with this transition. This is the list of handover documents that has been suggested : Source Code repository Access & pemission document Third party tools and integration Issues log Project Clousre document Service D&A Acceptance criteria Configuration & Asset

Design fo Vehicle wrap & Booklets

I’m looking for a designer to create a vehicle graphic for it to be wrapped and a design on service booklets Vehicle will need to be in company colour branding Booklets will be dark with writing and pictures

I am looking for UK based small business owners

Free 3-Month Virtual Assistant Trial for UK Small Businesses Are you a UK-based small business owner who feels stretched for time and could genuinely use extra support? We’re launching a new Virtual Assistant service and are looking for a small number of businesses to take part in a 3-month free trial. This is a real, hands-on trial — not a demo — where you’ll receive practical help with day-to-day business tasks in exchange for honest feedback. What we can help with Your VA can support you with tasks such as: Graphic Design – social media graphics, flyers, brochures, reels, posters, documents Admin Support – emails, note writing, blog posts, diary management, calls Bookkeeping – maintaining records, preparing accounts for tax submission Research – market, competitor, product or customer research Business & Marketing Planning – growth strategies, financial forecasting, performance analysis And much more, based on what you actually need help with. This trial is perfect if you: Are juggling multiple responsibilities and short on time Have tasks you know need doing but keep getting pushed back Want reliable, flexible support without committing to long-term costs What you’ll receive 3 months of virtual assistant support – completely free Real help with real business tasks A service worth several hundred pounds, at no cost Payment of the project price will be made on successful completion of the trial To take part, you must be willing to: Commit to the full 3-month trial period Delegate genuine tasks that support your business Communicate regularly and provide feedback during the trial Share feedback at the end to help us improve the service If you are interested please get in touch and tell us: A little about your business The types of tasks you’d like help with How a virtual assistant could make your work life easier Spaces are limited, so we’re looking for businesses that are ready to actively use the support.

We Are Looking for a Strong Sales Professional

We are looking for an experienced sales professional who knows how to sell beauty services and educational classes, not just consult clients. Responsibilities: Selling beauty services and training classes Working with inbound leads (calls, messages, social media) Closing deals and guiding clients to payment Handling objections and increasing average order value Managing clients through the full sales process Requirements: Proven experience in sales (mandatory) Experience in the beauty industry is a strong advantage Confidence, strong communication skills, and persistence Ability to sell results, not just procedures Results-driven mindset and desire to earn

Create new point of sale for our brand

Hello, We are currently looking for a designer to support us in creating new point-of-sale material designs for our existing brand. The role involves developing visually strong, on-brand POS assets that enhance our in-store presence and help drive customer engagement and sales. Experience with retail or POS design and the ability to work within established brand guidelines would be a strong advantage. If this sounds like a good fit, we’d love to discuss the scope and next steps. If you can send through past work we can look from there. Thank you

Odoo Automation: Convert PDF Purchase Orders to Sales Orders

Project Overview: We are looking for a Python/Odoo developer to build a simple tool for our staff. The tool needs to read Purchase Orders (PDFs) sent by our customers and automatically create a Draft Sales Order in Odoo. The Goal: Our staff should be able to drop a PDF into the tool (or a specific folder), and the system should extract the data and push it to Odoo. Key Constraints: No Monthly Fees: We do not want to use paid OCR subscriptions (like AWS or Google Cloud). You must use free/open-source Python libraries to read the text. Windows Desktop: The tool must run on Windows 10/11 computers. It needs to be easy for non-technical staff to use (e.g., a simple .exe file). Scope of Work: Input: The tool accepts a PDF file. (PDFs from the same customer may come in 1, 2, 3, or 4 page formats) Identify Customer: Determine which customer sent the file (e.g., by reading the filename or the header text). Extract Data: specific fields need to be pulled: PO Number Date Line Items (SKU, Quantity, Price) Product Mapping: The tool must match the "Customer SKU" found on the PDF to our "Internal Product Reference" in Odoo. Odoo Integration: Use the Odoo API to create the order. Requirements: The solution must be able to handle different PDF layouts for different customers (we can discuss how you want to handle this configuration).

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Non Profit Attorney and Financial Services lawyer - UK based

Hi, We have a mobile app which will facilitate donations to non charitable organisations (temples) in the UK. User can select any organization and choose to pay any preferred temple. We want someone to: Review the business plan and make sure it complies with non-charitable donations Review our Temple onboarding process to make sure we fully check the organizations and their status Review our payment gateway integration so make sure we fully comply with online payments. Please do NOT bid if you are not UK based.

WordPress Website + Local SEO + Google Maps + Google Ads

Job description London-based electrical company looking for one person (not an agency) to build a WordPress website and personally handle: Local SEO (service + area focused) Google Business Profile / Google Maps optimisation Google Ads (high-intent local searches only — no display, no brand fluff) Ongoing optimisation and maintenance This is not a directory, reseller, white-label, or outsourced setup. Requirements (non-negotiable): You do the work yourself (no team, no outsourcing) Proven experience with local service / trade businesses Can show live examples of Google Maps rankings and/or lead results Strong WordPress experience UK or EU timezone Please start your reply with “LOCAL-ONLY” so I know you’ve read this. I’m looking for a long-term working relationship if the first phase goes well.

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Affordable Luxury Menswear eCommerce Store

We’re ‘Garmsology’, an affordable luxury menswear brand. We’re looking for an eCommerce store to be built on the Shopify platform. We have already purchased the Gecko theme, “Gecko6251” and want it built from that theme. The eCommerce store needs to visually communicate that affordable luxury element to our customer (Similar to that quality feeling when visiting Versace, Louis Vuitton, Cole Buxton, Manière De Voir, Represent, Diesel, Ralph Lauren, Tommy Hilfigher, Tom Ford, Dolce & Gabbana). The main features: - We believe eCommerce is ready for disruption and a new perspective. We want a store that is visually different compared to our competitors, while being intuitive and easy to navigate throughout the customer journey. Think TikTok, Instagram or Snapchat for eCommerce. - Customer search filters for ‘Fit’ and ‘Fabric’, that will only pull up search results that match those filters, in addition to the usual Size, Colour, Price, etc. search filters you would find on a clothing eCommerce store. - Custom fields in the Shopify backend where information can be pulled from an alternative system. For example, a WMS (Warehouse Management System) Such as Zoho Iventory, Akeneo or Sage or Xero. - Each category or collection needs the option to add a video in the place of the traditional banner, without having an effect on page speed or loading. - A ‘Back In Stock’ button on the product page, that can send either an email notification or raise a ticket. There needs to be a function to pull a report from Shopify each week, so we can analyse if something is worth restocking. - A button on the homepage for Customer Service. It should create some kind of ticket, either through HubSpot or Freskdesk and be able to Live Chat or take them directly to our WhatsApp Business Profile. The above list isn’t finalised and there may be additional needs as the project deliverables are agreed or as the project develops. The website would need to be completed by 31st March 2026 and the full cost agreed up front before choosing our development partner.

Need an Expert Copywriter for Website Content and Landing Pages.

I am looking for a professional copywriter to create engaging and SEO-friendly content for my website. The project includes writing for the Home page, About Us, and Service pages. The tone should be professional yet conversational.

Remote Administrative & Accounts Support (Part-Time)

We are a growing international business operating across multiple sectors, including professional services and customer support. We are looking for a reliable Remote Administrative & Accounts Assistant to support our internal day-to-day operations. This is a part-time remote opportunity. No prior experience is required, as paid training and clear processes will be provided. Scope of Work The selected freelancer will assist with internal administrative and accounts-related tasks, helping to keep our operations organised and running smooth Responsibilities Maintain and update internal records, spreadsheets, and databases Assist with tracking internal purchase orders, invoices, and supplier information Conduct online research to support internal decision-making Provide professional written support to internal team members and business contacts Assist with basic HR-related administration (documentation and coordination only) Attend internal and supplier video calls when required Provide general administrative support as needed Required Skills & Qualities Strong written communication skills High attention to detail and good organisational ability Comfortable working with spreadsheets (Excel or similar tools) Ability to work independently and manage deadlines Willingness to learn and follow established processes (Experience with accounting software such as Xero is a bonus, but not required.) What We Offer Paid training and structured onboarding Flexible, remote, part-time workload Supportive and professional working environment Opportunity for ongoing collaboration and long-term work Secure payments processed through PeoplePerHour Budget Flexible hours | Part-time How to Apply Please submit: A brief cover letter outlining your suitability Your CV or relevant experience

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Luxury Travel Platform Audit

We are seeking a meticulous auditor for a comprehensive evaluation of LAR (Luxury Africa Resorts), a sophisticated luxury travel platform that integrates Flights, Hotels, and Car Rentals via external GDS and supplier APIs, including Amadeus. The audit aims to rigorously assess technical accuracy, commercial risk exposure, the integrity of the customer journey, security protocols, and overall go-live readiness. Key objectives include validating end-to-end booking processes, identifying and prioritizing risks that could adversely affect revenue and customer satisfaction, and evaluating readiness for launch. Deliverables will include a detailed remediation roadmap to facilitate informed decision-making regarding go-live status.

Consumer act 75 draft

I received a private implant in 2024 and paid for the treatment. However, my treatment has been repeatedly delayed, and my complaints have not been addressed satisfactorily. I am not happy with the service provided, and the work is still not complete. I would like to write a formal letter of complaint to the clinic.

CREATOR OF A PAYMENT GATEWAY FOR OUR COMPANY.

Dear Sir, Hello and good day to you. I / we run a website business and are planning to take payments for our various services on-line. I do not know if you can manage this assignment - but I am looking for a person that can create a working Payment Gateway for our business. I find that companies such as Stripe and others are charging me too much money in commission fees and other rates - hence this is why - I am seeking our own Payment gateway to be created. This Gateway must have no monthly of yearly contracts from it's creator - and be completely functional and reliable - so that our accounting team can regulate and send official receipts to the clients who has paid for our services through the Payment Gateway system. I have got several current projects which has to be completed therefore I do not require this Payment Gateway until the 2nd to 3rd week of February, 2026. I do already have a skilled website technician that can integrate your created Payment Portal software onto our website(s) I will end here for now. Thank you for your time. Many Regards Mrs. Haigh

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I am looking for a Dutch accountant

We need a service that can recover our VAT on a monthly basis and take care of the administrative work for this. We would usually send the invoices (approx 10) and proof of payment each month. We would need someone who can assist every month with VAT filling and recovery.

Software Development Support

We are a IT Service company that helps developers to find more opportunity to get hired. Actually, developers need helps for their security and identification. Now, we're looking for supporters (who are living in EU countries) in various fields to help developers.

Hubspot / funnel builder

I am looking for a couple of roles. someone to help building funnels in hubspot and also ideally someone that can run ads / help with implementing a strategy that is already outlined So someone with good undertaking of customer journeys and maybe ads too but not necessarily. For a wellness retreat center On behalf of my agency. Please only apply if you have many years of experience and can work independent at a senior level

Email Marketing Specialist (Klaviyo Flows & Template Design)

We are seeking an experienced Email Marketing Specialist with a strong background in Klaviyo to refresh our automated email flows and design engaging new email templates. You’ll play a key role in enhancing our customer journey, boosting retention, and driving sales through creative and data-driven email campaigns. Key Responsibilities - Audit and refresh existing Klaviyo email flows - Design visually appealing and on-brand email templates - Develop new automated flows to improve customer engagement and retention - Write compelling copy that aligns with our brand voice and resonates with our audience Requirements - Proven experience with Klaviyo email marketing (flows, segmentation, template design) - Strong copywriting skills with a focus on engagement and conversion - Creative flair for designing visually impactful emails - Analytical mindset with the ability to interpret data and optimize campaigns - Familiarity with e-commerce brands, preferably in health, beauty, or lifestyle sectors - Excellent communication and project management skills Please provide examples of Klaviyo flows and email templates you’ve created, your approach to optimizing email marketing for e-commerce, and any results you’ve achieved. We’re excited to see how you can help us drive growth!

Business development representative(UK-Based)

I am seeking a dedicated Sales Development Representative in the UK to represent and grow our healing hypnotherapy business. In this role, you’ll nurture potential clients, introduce them to our transformative services, and guide them toward self-acceptance and healing. Your mission will involve building relationships, identifying needs, and ultimately closing sales to help clients transform their lives. Requirements: Based in the UK Strong communication, empathy, and persuasion skills Passion for personal development and holistic healing Self-motivated with a results-driven approach

Executive Project Management

Project Title: Executive Project Management: “Operation Digital Foundations” (UK Outsourcing Hub Setup) Deliverables - Centralized Asset & IP Register. - Secured Access Management System (Password Vault + MFA). - Client Delivery Hub (Notion Dashboard). - Service SOP Library ("The Bible"). - Certification Lab (Staff Training & Validation Framework). Cloud Practice PH is seeking a seasoned Executive Project Manager to lead Operation Digital Foundations. This is a 20-hour specialised project to build the structural, technical, and compliance framework for our UK-facing data export centre. We are not a startup; we are a professional outsourcing service delivery hub. Your mission is to centralise our assets, secure our IP, and restructure our operational processes into a high-performance "Service Delivery" engine. Scope of Work & Key Sections 1. Asset, IP, and Goodwill Protection - Asset Audit: Identify and catalog all digital assets including domains, trademarks, and proprietary methodologies. - IP Security: Establish protocols to ensure all work produced within the centre remains the sole property of the firm. - Goodwill Preservation: Formalize communication standards to protect and grow the firm's reputation with UK-based HQ and end-clients. 2. Software Infrastructure & Access Management - Production Stack Setup: Centralize management for core tools such as Xero (Ledger), Dext (Intake), Notion (Knowledge), and Zoom Phone (Communication). - Security Deployment: Implement a "Least Privilege" access model and set up centralized password vaults (e.g., LastPass/1Password) with mandatory MFA for all staff. - User Provisioning: Develop a standardized "Onboarding/Offboarding" checklist for user access to prevent data leakage. 3. Process Restructuring (The Service SOPs) - Production Mapping: Convert existing "tasks" into a structured Client Delivery Hub. - The "Bible" (Service SOPs): Restructure technical manuals into step-by-step Standard Operating Procedures (SOPs) to ensure 99.8% accuracy. - Quality Loop: Define the "Quality & Accuracy Audit" workflow to catch errors before escalation to UK HQ. 4. The Certification Lab (Training Framework) - Validation System: Build a "Certification Lab" in Notion where associates test and validate skills using "Sandbox" data before accessing live UK client folders. - Reward Mapping: Link progress in the Lab to the "Progress Rewards" incentive program. Executive Activities (Work Breakdown - 20 Hours Total) - Phase 1: Infrastructure audit to map current assets, software licenses, and IP vulnerabilities (4 hrs). - Phase 2: Access & security deployment, including setting up the vault, MFA, and user access protocols (6 hrs). - Phase 3: SOP & workflow restructuring, converting data/notes into the Service SOP library and Client Delivery Hub (6 hrs). - Phase 4: Handover & management briefing to train the local team lead on new systems and quality audit protocols (4 hrs). Required Expertise - Executive Operations: Experience in setting up offshore Service Delivery Centers (BPO/Outsourcing). - Technical Literacy: Expert-level knowledge of Notion (Databases/Relations), Xero, and Dext. - Compliance Mindset: Deep understanding of UK GDPR and data privacy standards. - Process Engineering: Ability to transform complex technical tasks into simple, repeatable SOPs for junior staff. Deliverables - Centralized Asset & IP Register. - Secured Access Management System (Password Vault + MFA). - Client Delivery Hub (Notion Dashboard). - Service SOP Library ("The Bible"). - Certification Lab (Staff Training & Validation Framework).