Customer Service Projects

Executive Assistance / Care Home Company

Care Home Company based in the West Midlands. You'll act as an executive assistant / PA to myself - the Business Director. You'll help to plan, organise and coordinate a number of projects across the business as well as provide some general PA services (inbox/diary management etc.) To start ASAP, Remote, UK based preferably, roughly Mon-Fri 9-5 but flexible. This is a developing requirement with potential for long term work. If interested please send me your availability, hourly rate and briefly note any relevant experience or skills. Thanks, James.

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Motion designer for advertisment videos

Hi, my name's Nary. I am looking for a motion designer capable of creating short animated advertising videos to promote e-commerce products, SaaS, applications, digital services, etc. My goal is to conquer the French-speaking market with high-quality promotional videos that are capable of stopping viewers from scrolling. If you understand how to interpret a client's request in order to create a video that suits them and drives conversion, then your profile is a perfect fit. The videos would be approximately 15-30 seconds long and would feature 2D or 3D motion graphics or classic video editing, depending on what would be most effective in guaranteeing results.

Travel site with Flight & Hotel Search (Amadeus API Integrat) –

Project Description: We are looking for an experienced developer to build a travel website that allows users to search for flights and hotels using Amadeus (PCC required) for real-time pricing. The platform will function as a lead generation system for flight, hotel, Car rental and Visa Assist — users will not be able to make direct bookings or payments on the website. Reference website - https://www.getmytrip.com/ Key Features & Requirements: Integrate Amadeus API (with PCC code) for: Flight search and pricing Hotel search and pricing User-friendly search interface for flights and hotels Display available options with pricing (no booking confirmation on site) Selection functionality: Users can select preferred flight or hotel options Lead submission system: Collect user details including: Full Name Date of Birth Email Address Phone Number Selected travel option + user details should be submitted to the back office Back-office system/dashboard: Receive and manage all submitted leads View customer selections and details clearly No payment gateway integration required No instant booking/ticketing on the website Workflow: User searches for flight or hotel User views available options and pricing User selects preferred option User submits personal details along with selected option Back office receives the lead Admin manually follows up with client, sends invoice, and completes booking offline Ticket/booking confirmation is sent to the client after payment (outside the website) Additional Requirements: Clean, modern, and mobile-responsive design Fast loading and optimized performance Secure handling of user data Scalable architecture for future upgrades (e.g., payment integration if needed) Preferred Skills: Experience with Amadeus API / travel tech Strong backend development (Node.js, PHP, or similar) Frontend development (React, Vue, or similar) Experience building booking or lead generation platforms Deliverables: Fully functional website (frontend + backend) Admin dashboard for lead management Source code and documentation Deployment support (if required) Please include examples of similar travel or API-based projects you’ve completed.

New business person

We are a design and marketing agency looking for someone for new business monthly to: Locate new clients and add to database. (you can use AI if needed) Get the best contact for the company Arrange a database of contacts to make sure we are not contacting the same people twice (we use hubspot) send out PRIVATE emails to clients and arrange calls (we will then take over) Send out PUBLIC email newsletetrs using our campaign monitor account. Apply for jobs here on PPH Search for people needing our services on SOCIAL WE HAVE: We have a specific target market and info on them we have emails set up for contact Payment will be set up as: Monthly payment for tasks £100. Additional fees for meetings booked that fit our criteria. £10 per meeting booked. Ideally UK but could be overseas also Please Apply and we will discuss the details with selected candidates.

Serious Short-Form Content Specialist Needed

Hi, I’m looking for a serious short-form content operator — not a casual editor. I run a growing London-based property maintenance and construction projects company. We’re building a modern, authoritative brand aimed at young professionals in: • Lettings & property management • Asset management • Hotels & serviced accommodation This is B2B positioning disguised as engaging short-form content. We are not looking for: • Generic construction posts • Motivational quote graphics • Trend-chasing with no strategy • Someone who just “edits videos” We are looking for someone who understands: • Hooks within 2–3 seconds • Retention strategy • Script shaping • Attention psychology • Brand positioning • Repurposing across TikTok / Reels / Shorts properly The goal is long-term authority, recruitment magnetism, and commercial positioning — not random viral moments. Scope: • 12–20 short-form vertical videos per month • Batch filming (1–2 hours weekly or bi-weekly) • Script refinement and content ideation • Cross-platform optimisation • Clear performance tracking If you apply, send: Examples of short-form work with measurable results Industries you’ve worked with What you believe most service-based brands get wrong with short-form Your proposed structure for working together Your monthly fee If you don’t have strategic thinking behind your editing, this won’t be a fit. If you do — this could become a long-term partnership.

Instagram Product Promotion Posting

I’m looking for a reliable social-media pro who can keep my Instagram feed active and sales-focused. My main objective is clear: Promote products/services. I already have plenty of Product photos/videos ready to go, but I need help Posting content on a consistent, strategic schedule so every upload supports upcoming launches, campaigns, and seasonal offers. Here’s what I expect: • Map out a simple weekly calendar that highlights new items, top sellers, and limited-time deals. • Craft engaging captions and hashtag sets that fit my brand voice. • Upload posts, reels, and the occasional story at optimal times, using Instagram’s native tools or Meta Business Suite. • Track basic metrics (reach, saves, clicks) and share a short recap each week so we can tweak timing or visuals when needed. I’ll supply the product imagery and any promo codes; you bring the scheduling savvy and platform know-how. If you’ve managed shop-friendly accounts before and can start right away, let’s talk.

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API & Automation Specialist Needed

We are looking for an experienced API and automation specialist with strong expertise in Zapier and/or Make.com to help design and implement integrations across our internal systems. The ideal candidate will not only assist with the technical setup, but will also provide expert guidance on best practices, helping us decide whether Zapier or Make.com is the better platform for our needs. Scope of Work: • Review our current systems and integration requirements • Advise on whether Zapier or Make.com would be the most suitable solution • Design the integration architecture between our platforms • Build and configure the automations/workflows • Connect multiple platforms via APIs and webhooks where required • Ensure reliability, error handling, and proper data flow between systems • Provide documentation or walkthrough of the final setup Potential Systems to Integrate (examples): • GHL • Accounting software • Job management tools • Form submissions / lead capture systems • Internal spreadsheets or databases • Email or notification systems What We’re Looking For: • Strong experience with Zapier and/or Make.com • Solid understanding of APIs, webhooks, and data mapping • Ability to recommend efficient automation architecture • Experience integrating multiple SaaS platforms • Clear communication and ability to explain technical concepts Nice to Have: • Experience working with service-based businesses • Experience integrating GHL, accounting tools, or booking systems Project Type: Initial setup with potential for ongoing automation and integration work as our systems evolve. Please include examples of previous automation/integration projects you have built using Zapier or Make.com

Seeking Freelancer to Convert Web App to Mobile App

Hello, I am looking for a skilled freelancer who can help convert an existing web application into a fully functional mobile app. The ideal candidate should have experience in both web and mobile app development, be familiar with cross-platform frameworks (such as React Native or Flutter), and be able to deliver a smooth, user-friendly experience on both iOS and Android devices. Project details: * Convert current web app functionality and UI to a native or cross-platform mobile app * Ensure compatibility with both iOS and Android * Integrate with existing backend services/APIs * Optimize for performance and mobile best practices * Assist with deployment to app stores If you are interested, please provide examples of similar projects you have completed, your estimated timeline, and your proposed budget. Looking forward to your response!

Graphic D. needed to refresh & update our marketing collateral

We are a UK-based design and build company specialising in office fit-out, refurbishment, relocation, and consolidation. We’re looking for a freelance Graphic Designer to refresh and update our marketing collateral to better reflect the quality of our work and brand. Our website for context: https://www.accentoffice.co.uk/ Scope of Work: We are looking to update/design the following materials: 1. Credentials Pack (PowerPoint/PDF format) – A sendable document through email/Linkedin for prospects, covering who we are, our services, process, key case studies, CTA etc 2. Introduction Presentation (PowerPoint) – A more detailed, visually engaging presentation for use in face-to-face meetings 3. Moodboard Template (PowerPoint) – A reusable template including preset fields (e.g. client name, project name) to present design ideas, finishes, and concepts 4. Brand/Profile Book (A5, max 48 pages) – A high-quality leave-behind book for clients, agents etc. 5. A5 Flyer – A simple, cost-effective flyer which can be used for door-to-door drops and Business Estate drives to target clients or empty commercial properties (open to alternative ideas that remain low-cost and easy to produce) What we are looking for: - A strong portfolio demonstrating high-quality, professional and corporate design work - Preferrable experience working with B2B or property/construction sector - Attention to detail and brand consistency - Good communication skills If you feel this is the job for you, please: - Provide your best pricing per item - Provide details on what is included within your fee (e.g. the number of initial concepts, revision rounds etc) - Provide your estimated timescales to produce the items (Ideally you would need to have availability in the next 2-3 months) Many thanks!

I need an announcement to find a PR professional

Can you write an announcement to find an ambitious PR professional to publicise 50 never-been-seen-before lead generation techniques and handle future client PR and marketing work? The trial launch for the first such idea was sponsored by two international postal authorities to the tune of £50,000 and attracted 1,000 "What else do you do in creative marketing?" enquiries from Blue Chips and SMEs. I need to find someone with a collaborative outlook to share such enquiries with a view to turning them into long-term creative and marketing services clients, with me providing design and copywriting support. I am NOT looking for job applicants or a "gig economy" hopefuls, but confess to be flummoxed what goes on in a PR or marketing consultant's mind. Perhaps you can point me in the right direction. UK applicants only. Repeat UK applicants only.

Design an announcement to find a UK based graphic designer

I need an announcement to find an ambitious UK based based graphic designer to help with the launch of fifty never-been-seen-before IP protected print products which will only be available to corporate and SME clients on a full design to production basis. The trial launch attracted 1,000 branding and design enquiries from Blue-Chips and SMEs. I need to find someone who: 1) Can see the "big picture" and who genuinely wants to handle the creative/design work direct for clients. 2) Has strong ambitions to create a name for themselves in the design / creative services sector. 3) Can think collaboratively. I am NOT interested in: Job seekers or "gig economy" applicants and confess that I am flummoxed what does on in an average designer's mind. Can you design an announcement that you would respond to? Finally, UK based applicants only

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Community web build with social forum.

Hi, I’m looking for a quote and guidance on building a new website and community platform. This is a start-up focused on support services, centred around peer-to-peer support, with a commercial model developing into paid services. The MVP (required from day 1) must include: • Course reselling (LMS integration) • In-house social network/community • Podcast integration (RSS feed with embedded player) • Webinars (live and/or recorded capability) What I’m looking for: • Migration/rebuild of an existing Wix site onto WordPress (or a better-suited platform if recommended) • Setup and connection of my domain, including branded email setup • Implementation of a community/social network (BuddyBoss, FluentCommunity or similar – open to recommendations) • LMS integration for selling or hosting courses. • Podcast RSS integration so episodes can be played directly on the site • Webinar capability (either native or integrated with a third-party platform) Admin requirements (important): I need a simple, user-friendly system; • Publish and manage articles/blog content • Update landing page sections (especially a “What’s New” type feed) • Manage and moderate the community Key requirement: The platform must be easy for me to self-manage day-to-day without ongoing developer reliance. I’m looking for: Cost for initial MVP build Estimated timeline Recommended platform/tech stack (particularly for community) Ongoing support options (hourly/day rate) The priority is to launch a clean, functional MVP quickly, but with the correct foundations to scale.

Google Ads Audit & Optimisation for Metal Fabrication Business

I am looking for an experienced Google Ads specialist to review and optimise an existing account for a UK based metal fabrication business. The account is already active and generating enquiries. We currently run separate campaigns for domestic work and commercial fabrication. Conversion tracking is in place and we are seeing leads coming through. The goal now is to improve the quality of enquiries, with a stronger focus on commercial and manufacturing customers rather than small domestic jobs. Scope of work: • Review the current Google Ads account structure • Analyse keywords and search terms • Improve negative keyword lists • Optimise campaigns for commercial fabrication enquiries • Provide recommendations to improve lead quality • Suggest any improvements to targeting, bidding or structure This project is initially for a one off audit and optimisation. Ongoing monthly management may be considered if the results and working relationship are good. Experience with B2B lead generation, manufacturing or engineering clients would be preferred. The business is based in the UK and provides fabrication services including steel fabrication, sheet metal work and welding for both commercial and domestic customers.

AI Automation Consultant

Company Overview Elegant Enterprise-Wide Solutions, Inc. is a government-focused IT services and consulting firm delivering innovative, enterprise-scale solutions across Federal, State, Local, Defense, and Intelligence sectors. With deep experience in complex environments, we specialize in software development, data analytics, cloud computing, cybersecurity, IT engineering, and business process automation—helping organizations modernize systems, improve efficiency, and achieve mission-critical outcomes. Position Overview Elegant Enterprise-Wide Solutions is looking for an experienced AI Consultant on a project-based / on-demand engagement model to design and implement AI-driven solutions that automate and enhance our Process. This role is best suited for a self-driven professional who can independently deliver outcomes and work on specific assignments with defined deliverables and timelines Engagement Model • Type: Freelance / Independent Consultant • Work Mode: Remote Required Qualifications • 4–8 years of experience in AI/ML, automation, or related domains • Hands-on experience with LLMs (e.g., GPT-based solutions, prompt engineering) • Strong understanding of automation workflows and APIs • Experience with tools such as: o Python, APIs, automation tools (Zapier, Make, Power Automate, etc.) • Ability to independently design and deliver solutions Application Requirements Interested candidates should share: • Relevant project experience • Examples of AI/automation solutions built • Tools and technologies expertise Availability and expected commercial terms (per project) Note: IST Time zone people are Preferred.

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Joomla/PHP Expert for PHP + backend upgrade

We run a website for a boutique financial services firm. The site is built on Joomla and the current design works well for us, so no redesign or front-end changes are required. The website is hosted with one.com. However, the backend is overdue for maintenance and upgrades. The site is currently running: • Joomla 3.10.11 • PHP 8.0 • MariaDB 10.6.23 We need a Joomla/PHP expert to safely update the site so it runs on the latest stable Joomla version and a current supported PHP version. Scope of work: • Create a separate staging environment for the website. • Upgrade to the latest stable version. • Update all plugins/extensions and ensure compatibility. • Upgrade PHP to the latest stable version supported by Joomla. • Fully test the site on staging to ensure nothing breaks. • Deploy updates to the live site. Important: • The current design and layout must remain unchanged. • Should have strong Joomla and PHP experience. Please include: • Examples of previous Joomla upgrade work. • Estimated timeframe (we're aiming for completion within the next 2 weeks).

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Part-Time Remote Property Administrator

Hi, I manage a London-based property management company specialising in house shares and flat shares, and we are looking for a reliable and organised Property Administrator to support our team. This role mainly focuses on maintenance coordination and general property administration, helping ensure tenant requests and contractor jobs are handled smoothly. You will be working remotely within our systems, managing maintenance requests, coordinating contractors, and keeping our property records organised. Role details • Remote position • 15 hours per week • Hours spread across 3 days per week (ideally Monday, Wednesday, Thursday – flexible) • £11 per hour • Self-employed contractor role We are looking for someone who is organised, proactive, and comfortable managing tasks independently. Experience in property management, lettings administration, or serviced accommodation would be a strong advantage. This is a long-term opportunity for the right person as the company continues to grow. If this sounds like a good fit, please apply with a short introduction and your relevant experience in property or administration

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UK Doctor (GP) – PGD Clinical Reviewer / Co-Author (5 PGDs)

We are developing a UK-based clinical software platform used by private pharmacies and clinics. We are seeking a GMC-registered UK doctor (GP preferred) to clinically review and co-author approximately five Patient Group Directions (PGDs). The PGDs relate to common private pharmacy services including: Weight management Erectile dysfunction Hair loss Uncomplicated UTI treatment Malaria prophylaxis A UK GPhC-registered pharmacist will prepare the draft PGDs. Your role will be to review the clinical content, ensure compliance with current NICE and MHRA guidance, provide oversight on safety criteria, and act as clinical co-author and signatory in accordance with UK PGD requirements. Responsibilities: Review approximately 5 PGDs Ensure alignment with NICE and MHRA guidance Provide clinical input on inclusion/exclusion criteria and safety protocols Suggest amendments where required Act as clinical co-author and signatory Requirements: UK GMC registered doctor Experience in primary care / prescribing Familiarity with PGDs or clinical protocols preferred Knowledge of UK prescribing standards

Content Manager + Outreach Manager

Content Manager + Outreach Manager: Do not apply if you don't know how to use ai for research and Bitscale/Clay or similar.Ability to use AI tools for content ideation, research, and workflow efficiency is a MUST. We’re looking for a proactive Content Manager and Outreach Manager to support personal brand growth on LinkedIn. Role Overview You will help with both content creation/posting and manual LinkedIn outreach to grow visibility, engagement, and qualified conversations. Responsibilities 1. Content Creation & Posting Create and publish 12 LinkedIn content pieces per month This includes: 4 reels/videos 8 posts/carousels/static posts Research trends and identify topics with strong viral potential Use AI tools and trend analysis to generate fresh, relevant, high-performing content ideas Ensure content matches the brand voice and audience 2. LinkedIn Outreach Do manual LinkedIn outreach Identify and reach out to prospects based on: Ideal Customer Profile (ICP) Competitor audience research Send personalized connection requests and follow-ups Keep outreach organized and targeted Requirements Experience with LinkedIn content management and LinkedIn outreach Strong understanding of current content trends, hooks, and viral formats Ability to use AI tools for content ideation, research, and workflow efficiency Good research skills to identify ICPs and competitor audiences Strong written English and attention to detail Organized, consistent, and proactive Ideal Candidate You understand how to combine content + outreach to build a strong LinkedIn presence. You stay updated on trends, know how to spot content that can perform well, and can execute outreach manually with care and precision. If you’ve worked on LinkedIn personal branding, content growth, or lead generation, please share examples of your work. Do not apply if you don't know how to use bitscale.

Google Ads Specialist Required

Google Ads Specialist (B2B Lead Generation — Full Optimisation) We are looking for an experienced Google Ads specialist to take full ownership of optimisation for a B2B lead generation account. This is not an ecommerce role. The focus is on high-intent B2B traffic, long sales cycles, and generating qualified leads — not volume for the sake of it. Scope of Work You will be responsible for ongoing optimisation and performance improvement across the account, including: Search term analysis and continuous negative keyword refinement Bid management and budget allocation based on performance Ad copy testing (RSAs, assets, messaging aligned to intent) Campaign and ad group structure optimisation Audience strategy including remarketing (Display and RLSA) Ongoing performance analysis and identification of growth opportunities Monthly performance reviews with clear actions and rationale Performance Focus Improve cost per qualified lead (not just CPL) Increase lead quality and conversion rates Ensure budget is being allocated to the highest intent opportunities Reduce wasted spend through tight keyword and audience control Account Context B2B lead generation (not ecommerce) High-value conversions with longer sales cycles Multiple service-based landing pages Emphasis on intent-driven search campaigns Experience Required Proven experience managing B2B Google Ads accounts Demonstrated ability to improve CPA/CPL in lead generation environments Strong understanding of search intent, keyword structuring, and negative strategies Experience working with smaller budgets where efficiency is critical Ability to think commercially, not just technically Nice to Have (but not required) Experience with remarketing strategy (Display / RLSA) Understanding of offline conversion tracking or CRM-based optimisation Ability to provide landing page and conversion rate feedback Engagement Ongoing work (initial setup + weekly optimisation) Expected time commitment: approx. 5–8 hours per week depending on scope We are looking for someone proactive who can take ownership, not just follow instructions To Apply Please include: Examples of B2B accounts you have worked on Specific results where you improved CPA/CPL Your approach to optimising a B2B lead generation account We are looking for someone who understands how B2B buyers behave and can optimise accordingly — not someone applying generic ecommerce tactics.

Tri-Fold (DL) Leaflet Design

We are looking for a designer to create a professional tri-fold (DL size) leaflet for a South West London removals company. This is NOT a generic promotional flyer. The leaflet should feel structured, informative, and well-designed — more like a “moving guide” than an advert. The goal is to position the business as organised, reliable, and focused on properly planned moves. WHAT WE NEED: • DL tri-fold leaflet (roll fold) • Print-ready file (with bleed, correct panel sizes, fold alignment) • Clean, modern layout with clear hierarchy • Strong use of spacing (not overcrowded) CONTENT: We will provide full text content (already written), including: • Front cover (headline + positioning) • “What goes wrong during a move” section • “How we plan our work” section • “Who we typically help” section • Full moving checklist (key part of leaflet) • Contact details The designer’s role is to structure and present this content visually. STYLE DIRECTION: • Clean, professional, not “salesy” • Avoid generic removal company designs • Should feel like a premium, structured service • Use our brand colours (red / black / white) • Good use of imagery (real moving scenes preferred) IMPORTANT: • Must understand tri-fold layout (panels are not equal width) • Must design with fold logic in mind • Must ensure readability across folds • No overcrowding or excessive text blocks DELIVERABLES: • Print-ready PDF (with bleed) • Editable source file (AI, PSD, or similar) We will share a reference concept of what we want (structure and style), but expect the designer to improve and refine the layout rather than copy it directly. Looking for someone with strong layout skills, not just basic graphic design. Please include examples of similar leaflet/brochure work.