Customer Service Projects

Executive Virtual Assistant & Social Media Manager | GOTHYARD

GOTHYARD LTD | Executive Virtual Assistant & Social Media Coordinator ABOUT GOTHYARD GOTHYARD is an ambitious UK-based premium alternative equestrian fashion startup, currently in its pre-launch development stage. Our brand combines gothic romance, individuality and functional riding apparel, creating something different for riders who don't identify with traditional equestrian fashion. Our philosophy: BORN TO RIDE DIFFERENT. I'm the founder and CEO, and I'm looking for an exceptional, proactive Virtual Assistant who can become my trusted right hand as we build and grow the business. THIS IS NOT A ONE-OFF ADMIN PROJECT. I'm looking to establish a long-term working relationship with someone who genuinely enjoys supporting entrepreneurs, takes initiative, thinks commercially and can manage agreed responsibilities independently. KEY RESPONSIBILITIES 1. SOCIAL MEDIA MANAGEMENT - Minimum one daily update on each of TikTok, Instagram and Facebook, including weekends. - Plan, prepare, repurpose and schedule content in advance wherever possible. - Create engaging captions, branded Canva graphics and simple short-form video edits. - Maintain a content calendar and help grow an engaged pre-launch community. - Monitor basic engagement and report on performance. - Work with founder-supplied photographs, videos, ideas and brand direction. 2. EXECUTIVE ASSISTANCE & BUSINESS ORGANISATION - Manage business diary, meetings, appointments and reminders. - Maintain a central tracker of deadlines, priorities and outstanding tasks. - Organise business emails, correspondence and documents. - Follow up with designers, consultants, suppliers and other business contacts. - Help coordinate ongoing projects and launch preparations. - Provide a concise weekly progress report. 3. RESEARCH & BUSINESS OPPORTUNITIES - Proactively identify relevant grants, funding programmes, business awards, competitions, networking events and trade shows. - Research potential suppliers, partnerships, influencers and collaborations. - Assess opportunities I forward and recommend whether they're worth pursuing. - Present findings clearly: relevance, eligibility, cost, deadline, potential value and recommended next action. - Assist with researching and preparing applications where appropriate. 4. BUSINESS DEVELOPMENT & LAUNCH SUPPORT - Assist with pre-launch marketing and email-list activities. - Support customer research, surveys and outreach. - Help organise quotes, basic expense records and supplier information. - Coordinate agreed tasks with our website developer and designer. - Suggest practical improvements to systems, organisation and workflow. THE PERSON I'M LOOKING FOR You must be: - Highly organised, dependable and proactive. - Confident supporting a founder of a growing business. - Experienced with TikTok, Instagram and Facebook. - Comfortable with Canva, content scheduling and basic video editing. - Capable of independent research and sensible business recommendations. - An excellent communicator who follows through on commitments. - Comfortable working within UK business hours when required. - Interested in building a genuine, long-term professional relationship. Experience with fashion, e-commerce, startups or equestrian brands would be advantageous. WORKING ARRANGEMENT This is a remote, part-time freelance opportunity with the potential to expand as GOTHYARD grows. We are currently self-funded and pre-revenue, so I'm looking for someone who can propose a realistic, affordable starting arrangement while delivering consistent, high-quality work. The role will begin with a clearly defined paid trial, with the intention of progressing into ongoing support if we're a good fit. HOW TO APPLY Please include: 1. Your relevant executive VA, business administration and social media experience. 2. Examples of TikTok, Instagram and Facebook content or accounts you've managed. 3. How you would organise daily posting alongside business administration and research. 4. An example of how you've proactively improved a client's business or workload. 5. Your current availability and realistic weekly capacity. 6. Your hourly rate or proposed monthly package, including the hours and deliverables covered. 7. Why GOTHYARD interests you. Please don't send a generic copy-and-paste proposal. I'm looking for someone who understands the role and can explain how they would genuinely contribute to the business. I value initiative, accountability, creativity and clear communication. If you're looking for an opportunity to become part of an ambitious emerging brand and grow alongside it, I'd love to hear from you. Kimberley Tomlinson Founder | GOTHYARD LTD BORN TO RIDE DIFFERENT. ?

B2B Sales & Business Development

SPYL is an Israeli technology startup developing an AI-powered real-time translation platform for businesses and organizations. We have a working product and are expanding our pilot and international sales activity. We are looking for an experienced B2B Sales & Business Development freelancer for a long-term remote engagement. This is not a one-time lead generation task. We want someone who can work with us consistently, develop their own pipeline and manage opportunities from prospecting through sales conversations and closing. Responsibilities: • Research relevant businesses and decision-makers • Build and manage your own prospect pipeline • Cold calling and outbound email outreach • Conduct discovery and sales calls • Present SPYL remotely to potential customers • Follow up consistently with prospects • Handle objections and commercial discussions • Move qualified businesses into product pilots • Develop opportunities toward paying customers • Work closely with our Operations/Technical team during pilots and onboarding • Maintain an organized sales pipeline • Identify new markets and commercial opportunities Requirements: • 2+ years of B2B sales/business development experience • Strong outbound prospecting and cold calling skills • Experience generating your own leads • Experience progressing opportunities toward closing • Excellent spoken and written English • Independent, proactive and organized • Comfortable working toward measurable sales targets Experience in SaaS, technology, AI or B2B solution sales is an advantage. Our initial international focus includes Europe, the UK, North America and other relevant markets. Engagement: • Long-term freelance contract • Approximately 35–40 hours per week • Fully remote • Hourly base compensation • Performance bonuses • Additional commission on customers personally sourced and closed • Opportunity for increased compensation and responsibility based on results We are looking for someone interested in a serious ongoing freelance relationship with SPYL, rather than a short-term sales project. When applying, please briefly answer: 1. What B2B products or services have you sold? 2. Which countries or markets have you sold into? 3. Were you personally responsible for outbound prospecting and closing? 4. What is your expected hourly rate?

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Freelance Energy & Industrial Procurement Engineer

Energy, Oil & Gas & Industrial Projects | Turkey | Remote | Project-Based We are looking for an experienced Engineer with procurement and commercial experience, based in Turkey, to support our project management company on international projects. The ideal candidate will combine a strong engineering background in the energy and industrial sectors with practical experience in sourcing, procurement, supplier evaluation, and commercial activities. The collaboration will initially be task/project-based, with the potential to develop into a long-term professional collaboration. This is not a permanent employment position. Key Responsibilities • Conduct sourcing and procurement activities within the Turkish market. • Research the market and identify potential suppliers, manufacturers, products, and services. • Identify, contact, and evaluate suitable suppliers and business partners. • Support supplier negotiations and commercial discussions. • Prepare clear and structured sourcing and supplier evaluation reports. • Support additional procurement and sourcing activities depending on project requirements. Requirements • Engineering degree in Energy, Mechanical, Industrial, Oil & Gas, or related fields. • 2–3+ years of experience in procurement, sourcing, technical sales, business development, or supplier management. • Professional experience in energy, oil & gas, refining, petrochemical, or industrial projects. • Good knowledge of the Turkish market and local business environment. • Strong research, analytical, communication, and reporting skills. • Professional proficiency in Turkish and strong written and spoken English. • Fluent Persian/Farsi is a strong advantage. • Able to work independently in a remote, project-based environment. • Willingness to travel within Europe and Asia when required. Working Format Type: Freelance / Project-Based Location: Fully Remote Base: Turkey Travel: Europe & Asia, when required Duration: Initially project-based, with potential for long-term collaboration Ideal Candidate We are looking for someone who can combine engineering knowledge with procurement and commercial skills — someone who understands technical requirements, can identify and assess suitable suppliers, communicate effectively with them, and support the project team in making informed sourcing decisions.

Senior Android Platform & Linux Systems Engineer

We are looking for a Senior Android Platform & Linux Systems Engineer to work on our virtualized Android infrastructure This is a Linux/platform-heavy role with regular Android system-level work. You will work with Linux containers, ARM64 infrastructure, Android virtualization, Redroid/AOSP builds, system configuration, performance, and low-level debugging We need real hands-on experience working below the Android application layer RESPONSIBILITIES - Build and maintain virtualized Android environments on Linux - Work with Redroid or similar Android virtualization technologies - Produce and maintain ARM64-compatible Android builds when required - Debug Linux, container, Android boot, runtime, and performance issues - Work with Android system components such as init, SELinux, Binder, native services, system properties, and permissions - Modify Android system/framework/native components when needed - Configure Android builds for required device profiles and system characteristics - Maintain reliable ADB and CDP connectivity - Investigate differences between physical Android devices and virtualized Android environments - Optimize CPU, memory, startup time, and stability for multiple Android instances - Produce reproducible builds and document important configuration changes - Work with infrastructure, automation, scraping, and QA teams to identify and fix platform-level issues MUST-HAVE SKILLS - Strong Linux systems knowledge - Good understanding of containers, processes, networking, filesystems, memory, and system debugging - Experience with Docker or similar container technologies - Experience with ARM64 Linux or Android environments - C/C++ experience or confidence working with native system-level code - Hands-on Android experience below the application layer - Strong experience with ADB and debugging tools such as logcat, dumpsys, and dmesg - Ability to independently diagnose complex system-level problems Your Android platform experience may come from: - AOSP - Android Automotive - Redroid / Waydroid - LineageOS / GrapheneOS / custom ROMs - Android device bring-up - HAL development - Binder - Native Android services - SELinux / init - Android kernel work - Android virtualization NICE-TO-HAVE SKILLS - Experience building AOSP from source - Experience modifying AOSP and producing custom Android images - Redroid experience - Cuttlefish, QEMU/KVM, or Android Emulator experience - Android Automotive experience - Custom ROM development - Android kernel or HAL development - Chromium/Chrome on Android - Android NDK experience - Experience running many Android instances on server infrastructure - Familiarity with browser automation through CDP or Playwright EXPECTED OWNERSHIP We expect the engineer to own the Linux/Android platform layer You should be able to take a system-level problem, identify whether it comes from Linux, containers, Android, virtualization, or build configuration, and implement the correct fix When Android/AOSP changes are required, you should be able to make them directly or work effectively with a senior Android platform specialist reviewing the solution PROJECT CONTEXT We are building an Android virtualization platform for browser automation and scraping workloads The current setup uses Redroid in Docker, external networking and proxy infrastructure, ADB connectivity, and browser automation through CDP The current PoC primarily runs on x86/x64. The target architecture is ARM64 The role focuses on making Android run reliably and efficiently in this environment and modifying the Android platform when infrastructure configuration alone is not enough The platform needs to support: - ARM64 infrastructure - Android Chrome/Chromium - Reliable ADB connectivity - Required Android/device profiles - CDP-based browser automation - Multiple Android instances running on server infrastructure Infrastructure, proxy routing, scraping integration, and QA are handled by other team members.- COMPENSATION - Hourly rate based on relevant experience and technical depth - Remote collaboration - Flexible engagement based on project needs - Performance bonuses for successful technical milestones - Additional bonuses for solving complex platform, Android, or virtualization problems - Long-term collaboration for strong and reliable performance SELF-FILTERING This is not a standard Android app development role Experience mainly with Kotlin/Java applications, Jetpack, Android UI, or application-level SDK work is not enough This is also not a standard DevOps role. Docker, cloud, or Kubernetes experience alone is not enough You should have real experience debugging or modifying Android below the application layer During the interview, we will ask you to walk us through a real Android platform or low-level systems problem you personally solved, including: - The original problem - How you investigated it - The root cause - The fix - How you verified the result

High-Ticket Client Acquisition for Luxury Chauffeur Business

West Drive Executive is a premium chauffeur and luxury vehicle business based in Birmingham, serving clients across the UK. We are looking for a business development / partnerships specialist who can help us win high-value recurring clients and referral partners. This is not a generic lead generation role and we are not interested in someone simply sending thousands of cold emails. Our objective is to build relationships with organisations and individuals capable of generating significant recurring bookings. Target Clients / Partners We are particularly interested in developing relationships with: Executive Assistants / Personal Assistants to HNW and UHNW individuals Corporate travel managers Family offices Private aviation companies, FBOs and jet brokers Luxury hotels and concierge teams Luxury travel advisors and DMCs Wealth management / private banking firms Law firms, accountancy firms and professional services businesses Event agencies Celebrity / VIP management companies Production companies Luxury concierge businesses Companies requiring executive transport for directors, clients and events The goal is to win recurring corporate accounts, preferred-supplier relationships and referral partnerships, rather than one-off low-value bookings. What We Need You To Do Initially, we would expect you to: Identify and research high-value target accounts. Find the correct decision-makers within those organisations. Build highly targeted prospect lists. Develop outreach messaging tailored to each audience. Carry out personalised outreach through email and/or LinkedIn. Follow up professionally with prospects. Generate qualified conversations and meetings. Track prospects and opportunities in a simple CRM. Help develop partnership propositions for hotels, aviation, concierge and corporate clients. Work with us to turn initial bookings into recurring accounts. We can personally handle important sales calls and meetings if necessary, so we are open to candidates who are particularly strong at identifying prospects and creating qualified opportunities. What Success Looks Like We are not interested in vanity metrics such as: number of emails sent email open rates large unqualified lead lists We care about: conversations with genuine decision-makers qualified meetings trial bookings corporate accounts opened preferred-supplier relationships recurring bookings revenue generated from accounts you originate Our longer-term aim is to develop relationships capable of generating £5,000–£20,000+ per month in chauffeur and executive transport revenue. We understand that high-value relationships take time to develop and do not expect unrealistic overnight results. Who We Are Looking For We would particularly like to hear from people with experience in one or more of: Luxury hospitality Private aviation Corporate travel Executive transport Luxury concierge UHNW / private-client services Family offices Business development B2B outbound sales Strategic partnerships Professional services Events / VIP hospitality Existing relationships within these industries would be a major advantage. UK market experience is strongly preferred. Budget / Working Arrangement We are currently looking for a cost-effective freelancer rather than an expensive agency or £2,000+ per month consultant. We are open to: hourly arrangements a small monthly commitment project-based trials base payment + performance commission For the right candidate, we would be very happy to pay additional commission for genuinely valuable accounts that result in revenue. We would prefer to begin with a small paid trial before committing long term. When Applying Please answer the following rather than sending a generic proposal: 1. Give one example of a high-value corporate or partnership client you personally helped win. What did you actually do? 2. Have you worked with luxury clients, executive assistants, corporate travel, private aviation, hotels, concierge businesses, family offices or similar audiences? 3. If you had 30 days to generate the first serious corporate opportunity for West Drive Executive, who would you target first and why? 4. How would you find and approach those decision-makers? 5. What would you personally do each week? 6. How would you measure your success? 7. Are you open to a small initial paid trial plus commission for accounts that generate revenue? Please do not apply if your strategy is simply mass cold email or providing large generic lead lists. We are looking for someone who understands that one excellent corporate or luxury relationship can be worth more than hundreds of ordinary enquiries.

Freelance HR Consultant – Ad Hoc / Overflow Support

We are a growing London commercial cleaning company looking for an experienced UK HR Consultant to provide flexible, ad-hoc support to our management and operations team. We already work with an excellent HR consultant, but as our business continues to grow, we are looking for additional overflow HR support when workloads increase or situations require immediate attention. The work will be varied and could include: Employee relations and HR case management ACAS matters and Early Conciliation Disciplinary, grievance and performance issues Absence and capability management Employment contracts, policies and HR documentation TUPE and restructuring queries Advising management on difficult or sensitive employee situations General UK employment law and operational HR advice Importantly, we are looking for someone who can take ownership and run HR cases from start to finish, supporting our team throughout the process rather than simply providing initial advice. You will work alongside a governance Manager so they may need some initial refresger training too. You will need to be available during normal UK business hours (9am–5pm) and comfortable supporting our team remotely via WhatsApp, telephone and video calls when required. We are particularly looking for a practical problem solver. When an HR issue arises, we want someone who can quickly understand the situation, assess the employment-law and commercial risks, use their initiative and provide a clear route towards resolution by activley taking ownership to close each case with success. We operate within the commercial cleaning and facilities services sector across London, so previous experience within cleaning, facilities management, hospitality or another large frontline/workforce-based environment would be particularly beneficial. This is initially freelance/ad-hoc work, but we are looking to build a trusted, long-term relationship as our business continues to grow. Essential: Strong practical knowledge of UK employment law, employee relations and ACAS procedures. When applying, please briefly tell us about your HR background, examples of complex employee cases you have personally managed, your hourly rate, and your typical availability/response time during UK business hours.

B2B LinkedIn Prospecting & Multichannel SDR / Appointment Setter

We are a UK independent business energy consultancy looking for an experienced B2B prospecting professional to help us build and develop a consistent pipeline of qualified UK business opportunities. This is not simply a list-building role and it is not a high-volume scripted telesales position. We are looking for somebody who can identify the right businesses and decision-makers, approach them professionally through LinkedIn, develop initial conversations, research and enrich the opportunity where appropriate, and ultimately help move suitable prospects towards a telephone conversation or qualified appointment with our Managing Director. The role We will define the types of businesses we want to target. You will then help turn that targeting strategy into real prospects by identifying suitable companies and the appropriate business owners, Finance Directors, Operations Managers, Facilities Managers or other relevant decision-makers. LinkedIn and ideally LinkedIn Sales Navigator will initially be an important source of prospects. We will not provide access to our Managing Director's personal LinkedIn profile, so applicants should explain how they normally conduct LinkedIn prospecting and outreach. We are particularly interested in applicants who already have their own active LinkedIn profile and Sales Navigator access. We are looking for a professional, personal and consultative approach rather than automated mass messaging. Where a prospect engages, the objective is to understand whether there is a genuine potential opportunity and move the conversation forward appropriately. This may include obtaining further information, finding a telephone number or email address, arranging telephone follow-up, recording a future renewal opportunity or booking a qualified appointment. Telephone prospecting ability would therefore be a significant advantage. Our systems Prospect information and activity will need to be recorded in an InEnergy-controlled system. Initially, we envisage providing access to a controlled Zoho prospecting sheet where prospects can be entered and progressed through agreed stages. Suitable prospects will then move into our Zoho CRM for continued follow-up, telephone activity and opportunity management. We therefore do not expect the freelancer to retain the only copy of prospect information in their own spreadsheets or systems. We are happy to adapt the final workflow around the successful applicant if they already have a proven and efficient way of working. What matters to us We are more interested in quality and ownership of the process than simply volume. We want somebody who can research intelligently, communicate credibly with UK business decision-makers, keep accurate records, follow prospects up when promised and identify genuine opportunities rather than simply report activity. Trust, reliability and the ability to work independently are extremely important to us. Previous experience in commercial energy would be useful but is not essential. Experience with UK B2B sales, professional services, telecoms, finance, SaaS or other consultative B2B markets would also be relevant. The initial engagement will be a short paid trial, with the potential to become an ongoing role if the approach produces good-quality opportunities. Please can you confirm: Do you currently have and use your own LinkedIn Sales Navigator account? Do you personally contact prospects through LinkedIn, or do you mainly build lead lists for others? How do you normally take a prospect from LinkedIn research through to a conversation or booked appointment? Are you comfortable recording all prospects, conversations and follow-ups in a client-controlled system such as Zoho Sheet/CRM? Can you also make telephone calls to interested or suitable prospects, or would telephone follow-up need to be handled by somebody else? Please give one example of a B2B campaign where you personally sourced prospects through LinkedIn and generated genuine leads or appointments.

EXECUTIVE PERSONAL ASSISTANT - Direct Person - No Agents

Flexible, adaptable, intelligent, diplomatic and ruthlessly efficient describes the person required. This opportunity is only for serious players. Your British Spoken and Written English skills must be excellent; there is no time for correcting spellings and pronunciations from other jurisdictions and dialects. You must be capable of being shown how to do something once and then doing it correctly, consistently and repeatedly without needing to be reminded, chased or shown again. You must be available to start immediately. British working hours must be covered, although working times will vary and may fall anywhere between 6.00 am and 9.00 pm. Weekend work will be required when workloads, urgent cases or major deadlines demand it. You will become the right-hand person to the Executive Director of Landlord Licensing & Defence. Things must be made to happen quickly, accurately and efficiently so that backlogs do not develop and deadlines are never missed. Fast and reliable broadband is essential, together with a backup internet connection for use if the main service fails because of a provider problem, natural disaster or any other disruption. This role is for someone who works hard, goes the extra mile, remains dependable and understands that clients and urgent work cannot simply be abandoned when pressure increases. The systems are relatively simple and straightforward, and anyone who listens carefully, follows instructions and learns quickly should be capable of providing the required support. Much of the work involves copying and pasting accurately, interpreting information, filling gaps, completing forms, preparing documents, maintaining systems and relentlessly following people up until the required result is achieved. The Executive Director does not have time to continue carrying out administration because previous assistants were inefficient, failed to learn and could not act properly upon short or incomplete instructions. There is nothing unnecessarily complicated about the administrative work, but it must be completed correctly, quickly and in exactly the required way. Excellent spoken and written English is compulsory. Perfect grammar, spelling, comprehension and attention to detail must be demonstrated in everything written and said throughout the application process. Being “nearly right” will not be good enough. Communication must always be written in the required house style, which means that there is no “I” or “we”, the client and subject matter remain central, opinions are not invented and every statement is based upon facts, evidence, the law and the reality of the work being undertaken. All clients are under immense pressure because enforcement action is being taken against them. Anxiety and distress must be handled quickly, calmly and diplomatically without promises being made that cannot be fulfilled and without deadlines being committed to unless delivery can be guaranteed. Incomplete instructions must be understood in the context of previous work so that documents and tasks can be prepared for checking without everything having to be explained from the beginning. Corrections must be understood, implemented immediately and applied to all future work without the same mistakes being repeated. This is not a comfortable role for someone who needs constant supervision, avoids responsibility, disappears when things become difficult or produces excuses instead of results. The Executive Director works fast, expects things to be done properly, does not suffer fools gladly and wants the bloody job done. If that sounds unreasonable, do not apply. If that sounds like the challenge you have been waiting for, apply now. Where you live does not matter, and applications are welcomed from anywhere in the world provided that the required working hours, availability, internet reliability and standard of English can be delivered without exception. ACTION: Send a short, entertaining story by DM explaining why an invitation to apply should be sent to you. Do not send a generic CV introduction, corporate waffle or something obviously produced by artificial intelligence. Show intelligence, personality, humour, perfect English and the ability to follow these instructions.

High-Ticket B2B SEO Closer (Live Technical Support Provided)

We are a fast-growing SEO agency seeking an experienced, consultative B2B High-Ticket Sales Closer to lead our sales calls and turn warm prospects into long-term monthly retainers. We generate our leads through targeted cold outreach. Your sole responsibility is to step onto the call, build rapport, and close the deal. You will NOT be alone on these calls: Our Senior SEO Specialist will be on every call with you to handle all technical questions, site breakdowns, and strategy details. You control the call, manage the sales structure, and ask for the money—we back you up with the technical expertise. Compensation Structure: We offer a strong hybrid payout structure designed to reward top performers: Base Meeting Fee: $15 per attended discovery call (regardless of outcome). Closing Commission: 25% commission on Month 1 of every signed SEO retainer (our packages range from $800/mo to $10,000+/mo). Performance Bonuses: Lucrative quarterly and yearly cash bonuses for hitting closing milestones. Example: Close a standard $3,000/mo retainer on a 30-minute call, and you make $765 total ($15 meeting fee + $750 commission) plus progress toward quarterly & yearly bonuses. What You Will Do: Attend scheduled 20-30 minute zoom calls with qualified decision-makers (Founders, Managing Partners, Marketing Directors). Lead the discovery conversation, surface business pain points, and set the call agenda. Guide the prospect through our solution presentation while calling on our SEO Specialist to deliver custom video/technical audits. Uncover budget, handle objections smoothly, and close single-pay roadmap audits or monthly recurring retainers directly on the call. Record deal notes and hand off closed clients to our client onboarding team. Requirements: Proven B2B Closing Track Record: At least 2+ years of high-ticket phone/Zoom sales experience (agency, SaaS, or high-ticket service experience highly preferred). Exceptional English: Native spoken English with clear articulation, professional presence, and strong tonality. Mastery of Call Control: Ability to direct conversations, ask high-value diagnostic questions, and confidently handle standard objections ("I need to think about it," "Send an email," "It's too expensive"). Reliability: Strict punctuality for all booked calls. How to Apply: When submitting your proposal, please include: A brief overview of your high-ticket closing experience (average deal sizes, past offers closed).

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Wholesale Sales & Operations VA for Premium Art Brand

We are looking for an experienced, commercially minded virtual assistant to establish and manage the UK wholesale operation for a premium independent art brand. The initial product is a beautifully produced card deck featuring 40 original collage artworks. It currently retails for £65 and is suitable for premium gift, art, lifestyle, stationery, book and wellbeing retailers. This is an ongoing operational role. You will initially find and approach suitable commission-based wholesale sales agents, then manage the agents, retailer enquiries, orders and related administration. YOUR RESPONSIBILITIES Sales-agent recruitment: • Research UK wholesale sales agents and multi-brand agencies • Identify agents already representing complementary products • Search relevant directories, associations, trade publications, LinkedIn and industry networks • Publish approved sales-agent opportunities • Contact and follow up with suitable candidates • Screen responses and arrange calls with the strongest candidates • Coordinate onboarding once agents are appointed Agent and retailer management: • Act as the main administrative contact for appointed agents • Provide current product information, price lists and sales materials • Track which retailers and territories each agent is covering • Follow up regularly on opportunities and next steps • Respond to routine wholesale enquiries • Send catalogues, prices and wholesale terms • Maintain accurate agent and retailer records • Collect retailer feedback and identify recurring questions or issues Orders and sales administration: • Receive and check wholesale orders • Prepare invoices using the approved system • Monitor payments and follow up when required • Coordinate packing and dispatch with the appropriate person • Send confirmations and tracking information • Handle routine delivery, damage, return and replacement enquiries • Record reorders and maintain customer follow-up • Track sales generated by each agent • Prepare agent commission calculations for approval • Maintain basic stock and order records Systems and reporting: • Create and maintain simple trackers or a CRM for agents, retailers, opportunities and orders • Keep clear notes of all communications and next steps • Provide a concise monthly report covering activity, orders, revenue, commissions, outstanding opportunities and priorities INITIAL PROJECT The first stage will include: • Understanding the product, brand and target market • Setting up the basic wholesale administration process • Researching at least 30 relevant UK agents, agencies or industry contacts • Preparing and publishing the approved sales-agent opportunity • Contacting suitable candidates and managing responses • Producing a shortlist of credible candidates • Identifying any missing materials required for wholesale sales The role will then continue on an hourly or monthly basis as agents are appointed and orders begin. WHO WE ARE LOOKING FOR You should have: • Experience as a VA, sales administrator, wholesale coordinator or sales-operations assistant • Strong research and B2B outreach skills • Experience supporting sales agents, distributors or wholesale customers • Excellent written and spoken English • Strong spreadsheet, CRM and organisational skills • Confidence managing orders, invoices and commission calculations • Excellent attention to detail and follow-up • The ability to work independently and take ownership of the process Experience within the UK gift, retail, art, stationery, publishing or wellbeing sectors would be particularly valuable. You may be based outside the UK, but you must understand the UK business environment and communicate in natural, polished British English. TO APPLY Please include: 1. Your relevant wholesale or sales-administration experience 2. Any agents, distributors or retailer accounts you have supported 3. The systems you have used for orders, invoicing and reporting 4. How you would find credible UK wholesale sales agents 5. Your availability for the initial project and ongoing work 6. Your proposed fixed fee and ongoing hourly rate Please begin your proposal with “WHOLESALE OPERATIONS” so we know you have read the full brief. We want someone dependable who can manage this area over the long term—not someone who will simply provide a scraped contact list.