Customer Service Projects

opportunity

Article publishing service

Contact me if you are able to publish articles in authoritative media outlets such as Binance, Coinbase, and Coindesk. A publishing example is required. Please do not contact me if you are unable to publish.

AI-Powered Customer Support Chatbot Development

I'm seeking a Software Engineering Intern or Junior AI Developer to assist in the development of an AI-powered customer support chatbot. The project focuses on building an intelligent conversational assistant capable of answering user questions, retrieving information from knowledge bases, and providing accurate responses through modern AI technologies. The chatbot will support web-based interactions and utilize Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) techniques to improve response quality and contextual understanding.

SEO for local services website

Hello SEO Professionals, I run a tree stump removal business in south east of England. Currently my website is just a basic one pager. Im looking to add 50+ landing pages for towns within a 20 miles radius along with taking your advice on other changes which will boost my SEO. Happy to stagger payments as agreed deliverables are completed. Please feel free to get in touch and briefly summarise in bullet points how you would help. Thanks James

Wordpress Website for Immigration Services

WordPress Developer Wanted — Revamp Immigration Services Website (Start Now) I run an immigration consultancy and need an experienced WordPress developer to revamp my website — roughly 10 to 15 pages to start. Here's the deal: I'll bring the wireframes, layouts, and the look and feel. You build them in WordPress — cleanly, responsively, and fast. I know what I want, so I need a skilled executor, not someone starting from scratch. You'll be: Building 10–15 pages from my wireframes and designs Matching the agreed look and feel closely Making everything fully responsive (desktop, tablet, mobile) Keeping the code clean, the site fast, and the basics of on-page SEO covered Collaborating with me directly, with quick turnarounds on revisions You should have: Strong, proven WordPress experience (send a portfolio or live links) Comfort working from wireframes and design references Solid responsive-design skills Clear communication and a collaborative style Availability to start immediately and hit the ground running Pricing: I prefer a fixed price once you understand the requirements properly. Happy to discuss scope first, then lock in a number. To apply, send me: A quick note on your WordPress experience 2–3 links to sites you've built Your approach — page builder, custom theme, or hybrid Your earliest start date A ballpark fixed price (we'll finalise after a scope chat) Clear communicators who can start soon get priority. Let's build something great.

Automate service delivery process

Automate service delivery process with IglooHome digital lock and Make.com.

opportunity

Hospitality analyst — serviced-apartment feasibility & valuation

I have been commisdioned developer-sponsor of a consented, ready-to-build serviced-apartment resort in a UK island/coastal leisure market. An operating model and investor memorandum already exist — I need an experienced hospitality real-estate analyst to independently validate and deepen the numbers ahead of partner due diligence, and ideally put their name to the analysis. Full detail and data room shared under NDA only. **Scope** (hourly, or as fixed deliverables): - STR/CoStar competitive-set and achieved-performance benchmarking (RevPAR/ADR/occupancy) - Penetration / fair-share analysis vs the competitive set - USALI departmental P&L — fresh build or stress-test of my existing model - 10-year DCF to stabilisation, giving a DCF value alongside the existing cap-rate value - A short, citable written commentary for inclusion in the memorandum **You:** - 3+ years hospitality valuation/consulting (HVS, Savills, Colliers, CBRE Hotels, JLL or similar) - STR/CoStar access or a clear route to a custom market pull - Strong USALI and hotel/serviced-apartment DCF modelling - MRICS a plus — independent, named authorship is valued - UK experience essential; Scottish/leisure-resort exposure ideal **Engagement:** Remote, hourly. ~15–30 hours to start, scope to extend. **NDA required before any project detail is shared.** Please send a redacted sample of comparable work and your hourly rate

"New Customer" Conversion Phone Sales

Position Purpose This appointment operates as the primary professional gateway for landlords, managing agents, and property operators seeking immediate guidance on regulatory compliance and enforcement exposure within England, with responsibility to convert those enquiries into paying clients. This is a sales role requiring strong human sales skills and availability for UK working and evening hours, making UK based candidates most suitable. Comfort must be demonstrated in asking direct and sometimes difficult questions to obtain accurate and truthful answers. Information must be gathered efficiently and prospects must be guided with authority to book and pay for a consultation. Each lead will already have identified a need for the firm’s services. The role requires structured interviewing, qualification against the firm’s offering, and progression to a paid, high value consultation with the Casework Director. Responsibility includes disciplined management of inbound and outbound communications, rapid extraction of relevant information, and structured progression of enquiries into retained legal consultations valued in excess of £500. This is not an administrative post. This is a revenue enabling, compliance sensitive, front line role requiring judgement, authority, and measurable commercial impact. Key Responsibilities All telephone engagements must be conducted promptly, professionally, and with controlled authority. Approved diagnostic frameworks and scripts must be followed precisely during initial development in the role. Conversations must be steered firmly to maintain focus, clarity, and relevance. All required data must be captured accurately in real time and recorded in compliance with internal standards. The seriousness of each legal issue must be assessed through structured questioning, with matters triaged appropriately. Where appropriate, callers must be confidently guided towards booking a paid consultation. Financial transactions must be processed calmly, securely, and in accordance with company procedures. Between 20 and 30 calls per day will be managed once established in the role. A minimum of 2 structured triage calls per hour is expected during a 6 to 7 hour working day once competent. All personal and case information must be verified verbally and confirmed for accuracy. All post booking communications must be triggered correctly without omission. Any inconsistency, uncertainty, or legal risk must be escalated immediately. Absolute Requirements Fluent spoken English is mandatory, delivered with clarity, confidence, and a professional tone. A natural alignment with England based communication standards is required. A working understanding of UK address structures, postcode formats, local authority terminology, and regulatory language is essential. Strict adherence to process and compliance protocols is non negotiable. Each call must be conducted with calm authority and commercial awareness. Experience Required Prior experience in a structured telephone environment such as professional services intake, regulated sales, or call centre operations is required. Proven success in converting prospects into paid professional services is essential. Experience handling high value transactions and processing card payments by telephone is required. Experience working in target driven environments is expected. Exposure to legal, property, or compliance sectors is desirable. Skills and Attributes Strong listening capability with the ability to isolate key facts quickly. Ability to redirect conversations while maintaining authority. Commercial confidence to secure payment when appropriate. High attention to detail with zero tolerance for inaccuracy. Resilience under sustained call volume. A composed and authoritative telephone presence. Professional scepticism with no assumptions made. Security and Integrity References must be verifiable. Background screening will be required. Confidentiality and data protection standards must be upheld at all times. Sensitive legal and financial information will be handled, requiring absolute integrity. Working Pattern Availability of 6 to 7 hours per day is required. Call volumes must be managed within that period without backlog. Flexibility may be required to meet demand. Final Statement This appointment sits at the commercial heart of the organisation. It requires discipline, structure, authority, and commercial awareness. This role suits an individual who understands that precision and control generate trust and results, and who is capable of converting new customer engagement into retained business through structured relationships.

opportunity

Azure Migration Specialist - Full details in attachment.

## Azure specialist to deliver a UK-sovereign production migration (Container Apps · PostgreSQL Flexible Server · Azure OpenAI) The project We run a multi-tenant ready single-tenant B2B SaaS platform (project delivery / PMO software) used in production by enterprise customers. The stack is a TypeScript modular monolith — Fastify API, React SPA, PostgreSQL 17 — currently hosted on Supabase Cloud, Fly.io, and Vercel. An enterprise customer requires **UK sovereign data hosting**, and we are migrating the platform onto Azure in the UK, with sovereignty technically enforced (region-locked policy, private networking, customer-managed keys) rather than promised on paper. **The design work is done.** You will not be starting from a blank page: there is a complete, independently reviewed document set — a High-Level Design, a code-verified Low-Level Design, and a step-by-step migration plan with exit gates, a cutover runbook, and a rollback model. Your job is to **execute and manage the Azure side of that plan**, challenge it where your experience says it's wrong, and get production cut over safely. ### The target architecture (summary) - **Compute**: Azure Container Apps, internal-only environment in a VNet, four containerised services plus a one-off migration Job; Application Gateway WAF_v2 as the single public entry. - **Data**: Azure Database for PostgreSQL Flexible Server (PG17), PITR, customer-managed keys, geo-redundant backup to a second UK region; Blob Storage with user-delegation SAS. - **Identity & secrets**: managed identities end-to-end (goal: no static credentials anywhere in production), Key Vault, GitHub Actions OIDC federation for CI/CD. - **AI**: Azure OpenAI, UK South, regional Standard deployments only (data residency enforced by policy). - **Email**: Azure Communication Services (SMTP relay). - **Observability**: Azure Monitor / Log Analytics with an alerting path into our existing external paging service; always-on audit baseline (Activity Log, Azure Policy, Defender for Cloud). - **Auth**: the platform's existing open-source auth server (Supabase GoTrue) is re-hosted as a container — sessions and passwords survive the migration by design. You don't need prior GoTrue experience, but you do need to be comfortable running a third-party container against Postgres. Full details in attachment

Professional Video Ad Creator (Financial Services)

We need a freelance video editor to create a professional 30–60 second video ad for Instagram and YouTube. The video should be aimed at attracting private investors in Ireland and should present the potential returns from past investment opportunities in a clear, credible and engaging way. The script will be provided and must be followed exactly, with voiceover matched to on-screen graphics. The style should feel polished, trustworthy and suitable for a financial services audience. We would expect clean title cards, simple transitions, animated figures or bar charts, and clear visual treatment of investment growth examples. The final video should be delivered in formats suitable for Instagram Reels and YouTube.

Part-Time Freelance US Telemarketer

We have an exciting opportunity for an experienced freelance telemarketer to join our growing B2B business development agency. This is a flexible, ongoing freelance role, working 20 hours per month. We are a UK-based business development agency working with clients across a variety of industries worldwide. We support our clients' marketing and sales teams by improving the quality of their lead generation through lead qualification, outbound prospecting and business development activities. Our clients operate in diverse sectors, making this a varied and interesting role that requires the ability to quickly understand different businesses and represent them professionally. We are a fully remote team and pride ourselves on delivering exceptional service and results for our clients. We're looking for someone who shares our commitment to professionalism, customer experience and high-quality conversations. The Role Using VoIP software, CRM systems and email, you will: * Qualify inbound and outbound leads on behalf of our clients. * Conduct professional telephone conversations with prospective customers across the United States. * Identify genuine sales opportunities and gather key qualifying information. * Build positive relationships with prospects while representing our clients as an extension of their business. * Record all activity accurately within CRM systems. * Report on activity and outcomes. * Contribute ideas and feedback to improve campaign performance and prospecting processes. * Attend Microsoft Teams meetings with clients when required. Essential Skills & Experience **Must be based in the US.** * Previous customer service experience is essential. * Sales or telemarketing experience is preferred. * Confident and professional telephone manner. * Excellent verbal and written communication skills. * Strong relationship-building and listening skills. * Professional, friendly and client-focused approach. * Good organisational and administrative skills. * Comfortable learning new systems and technology. * Able to work independently and manage a flexible workload from home. What We Offer * Ongoing freelance engagement. * Flexible working hours. * Fully remote working from home. * 20 hours per month with the potential for additional hours as client projects grow. * Opportunity to work across a variety of industries and client campaigns. * A supportive, collaborative team that values quality, professionalism and results. If you're a confident communicator with excellent customer service skills and enjoy speaking with people, we'd love to hear from you. Sales experience is advantageous, but we're equally interested in candidates who have a professional telephone manner, a positive attitude and a commitment to delivering an outstanding customer experience.

Development Rep — SaaS service Cold leads, Warm Leads + Demos)"

CombinedWork is a SaaS platform delivering real-time margin and EAC forecasting for fixed‑fee agencies, paired with end-to-end project management. We’re launching and need a Business Developer to convert inbound and outreach interest into signed design partners. Responsibilities: follow up warm leads, run discovery and solo demos with Heads of Delivery, MDs and Finance Directors (15–100 staff, UK/AU/NZ), qualify prospects, close agreements and report objections and feedback. Must have B2B SaaS sales experience, agency or professional services exposure, strong English communication, confidence closing, and readiness to learn the platform for effective demos.

Call Center Agent – Cart Recovery (Czech Market, fully remote)

We create and sell educational and activity toys for children across multiple European markets. To support our continued growth, we are looking for a proactive and sales-oriented Call Center Agent to join our team, focused on the Czech market. About the Role As a Cart Recovery specialist, you will contact Czech-speaking customers who showed strong purchase intent but left our online store before completing their order. Your objective will be to understand their concerns, answer product-related questions, and help them finalize their purchase. This is a performance-driven role suited to individuals who enjoy customer conversations, sales targets, and working independently. Key Responsibilities - Contact customers who abandoned their shopping cart. - Identify customer needs and purchase barriers. - Provide product recommendations and guidance. - Assist customers in completing their orders. - Achieve agreed conversion and sales targets. - Accurately record call outcomes and customer feedback. - Support ongoing improvements to customer communication processes. Requirements - Native-level proficiency in Czech (spoken and written) is required. - English proficiency at B1 level for internal communication. - Previous experience in telesales, retention, customer support, customer success, appointment setting, or B2C sales. - Demonstrated sales results and a stable employment history. - Excellent communication and interpersonal skills. - Self-motivated, organized, and reliable. - Experience working remotely is considered an advantage. - Computer, headset with microphone, and stable internet connection. What We Offer - 100% remote work. - Flexible working hours. - Structured onboarding and ongoing support. - Clear KPIs and performance expectations. - Opportunity for long-term collaboration within a growing international e-commerce company. - Competitive compensation package consisting of: *Fixed hourly rate *Performance-based bonus linked directly to your sales results *Additional earning potential for top performers Compensation Fixed hourly rate + Performance bonus The more successful sales you generate, the higher your earning potential. If you are motivated by results, enjoy speaking with customers, and want the flexibility of remote work, we would love to hear from you.

Call Center Agent – Cart Recovery (Hungarian Market, remote)

We create and sell educational and activity toys for children across multiple European markets. To support our continued growth, we are looking for a proactive and sales-oriented Call Center Agent to join our team, focused on the Hungarian market. About the Role As a Cart Recovery specialist, you will contact Hungarian-speaking customers who showed strong purchase intent but left our online store before completing their order. Your objective will be to understand their concerns, answer product-related questions, and help them finalize their purchase. This is a performance-driven role suited to individuals who enjoy customer conversations, sales targets, and working independently. Key Responsibilities - Contact customers who abandoned their shopping cart. - Identify customer needs and purchase barriers. - Provide product recommendations and guidance. - Assist customers in completing their orders. - Achieve agreed conversion and sales targets. - Accurately record call outcomes and customer feedback. - Support ongoing improvements to customer communication processes. Requirements - Previous experience in telesales, retention, customer support, customer success, appointment setting, or B2C sales. - Demonstrated sales results and a stable employment history. - Excellent communication and interpersonal skills. - Self-motivated, organized, and reliable. - Experience working remotely is considered an advantage. - Native-level proficiency in Hungarian (spoken and written) is required. - English proficiency at B1 level for internal communication. - Computer, headset with microphone, and stable internet connection. What We Offer - 100% remote work. - Flexible working hours. - Structured onboarding and ongoing support. - Clear KPIs and performance expectations. - Opportunity for long-term collaboration within a growing international e-commerce company. - Competitive compensation package consisting of: *Fixed hourly rate *Performance-based bonus linked directly to your sales results *Additional earning potential for top performers Compensation Fixed hourly rate + Performance bonus The more successful sales you generate, the higher your earning potential. If you are motivated by results, enjoy speaking with customers, and want the flexibility of remote work, we would love to hear from you.

Lead Researcher — Verified Cross-Border Service Providers

Hi — thank you for your interest. We operate a curated trust platform that helps people find verified services across borders. We need an experienced web researcher to source and verify 100 service providers that serve specific diaspora corridors. What you will do: Identify real businesses in the following categories serving UK ↔ Nigeria or UAE ↔ India corridors: Logistics & Shipping Real Estate / Property Legal / Immigration Financial / Money Transfer Relocation / Removals Business Setup / Consulting Fill our tracking spreadsheet with accurate business data. Verify each business using at least two independent signals (e.g., official registry, active website, public social media, press mention, listed phone answered by the business). Please review the attached specification before sending a proposal. It covers scope (100 verified cross-border listings in one corridor), the 12 required columns, the 3-signal verification standard, and the checkpoint structure. To be considered, please reply with: Two sample rows from a corridor of your choice (UK↔NG, UAE↔IN, or US↔NG), filled to the spec. Your preferred corridor for the full 100. Your turnaround time. Proposals without sample rows won't be reviewed. Sample rows that use templated or undated verification text will be declined.

Monthly Email Marketing Service

Seeking a seasoned Monthly Email Marketing Specialist to design, implement, and optimize recurring campaigns that boost engagement and conversions. Responsibilities include crafting compelling copy, designing responsive templates, segmenting lists, scheduling sends, A/B testing subject lines and content, and analyzing performance with actionable insights. Candidate must ensure deliverability best practices, maintain branding consistency, and provide monthly reports with recommendations to continually improve ROI. Regular collaboration with our team required. We use CONNECTIF system for Email

Product and services digital design

I need a social media advertisment design for product and services

CRM Developer / CRM Automation Specialist

We are looking for an experienced CRM developer to help design, build, and optimize our customer relationship management system. The ideal candidate should have experience with CRM platforms, workflow automation, API integrations, and customer lifecycle management. Responsibilities: * Configure and customize CRM platforms (HubSpot, Salesforce, Zoho, Microsoft Dynamics, or similar). * Build and optimize sales, marketing, and customer support workflows. * Create custom fields, pipelines, dashboards, and reports. * Integrate the CRM with third-party applications via APIs, webhooks, or automation tools (Zapier, Make, etc.). * Automate lead capture, nurturing, and follow-up processes. * Import, clean, and manage customer data. * Troubleshoot CRM issues and recommend best practices for improving efficiency. Required Skills: * Proven experience with one or more major CRM platforms. * Strong understanding of CRM architecture and business processes. * Experience with REST APIs and system integrations. * Knowledge of workflow automation tools. * Excellent communication skills. * Ability to work independently and deliver high-quality solutions. Qualifications: * Experience with custom CRM development. * Familiarity with SQL, JavaScript, or Python. * Experience integrating CRMs with websites, payment gateways, email marketing platforms, and ERP systems. Please include: * Examples of CRM projects you've completed. * Which CRM platforms you specialize in. * Relevant automation or integration experience. * Your estimated timeline and fixed-price quote. * Your hourly rate for future work. We are looking for a reliable CRM specialist who can recommend best practices, deliver clean solutions, and become a long-term technical partner for future CRM enhancements.

CRM Data Cleanup Support

We're seeking a freelancer to help organize and clean customer records. The work includes reviewing entries, removing duplicates, correcting formatting, and updating information as instructed. Responsibilities Review customer records Remove duplicate entries Correct data formatting Update information where required If you have strong attention to detail and can deliver accurate work, we'd be happy to hear from you.

IT support Analyst M365/Google Workspace

Job Title: IT Support Specialist (Managed Services) Employment Type: Managed Service Location: Remote The analyst have to be available Monday-Friday 07:00–19:00 BST. About the Role We are seeking a customer-focused IT Support Specialist to deliver remote managed IT support services across Google Workspace and Microsoft 365 environments. This role is responsible for providing end-user support during extended business hours, managing identity and access requests, administering collaboration platforms, supporting mobile device management (MDM), and ensuring a consistent, high-quality user experience. The successful candidate will work within a managed services framework, adhering to agreed service level agreements (SLAs), maintaining accurate documentation, and proactively identifying opportunities for service improvement. Working Hours Provide remote support coverage during extended business hours. Participate in scheduled shift rotations to ensure continuous service availability. Support priority incidents and service requests in accordance with defined SLAs and escalation procedures. Provide occasional out-of-hours support for critical business incidents, as required. Key Responsibilities End-User Support Deliver Level 1 and Level 2 remote technical support for end users. Log, categorize, prioritize, and resolve incidents and service requests through the IT service management platform. Provide timely communication and status updates to users and stakeholders. Troubleshoot issues related to operating systems, productivity applications, collaboration tools, and endpoint devices. Escalate complex issues to specialized support teams when necessary. Identity and Access Management Manage user identities and access across Google Workspace and Microsoft 365. Execute Joiner, Mover, and Leaver (JML) processes, including: User account provisioning and deprovisioning Role and permission changes License allocation and recovery Group membership administration Support password resets, multi-factor authentication (MFA), and account recovery processes. Ensure compliance with security and access governance policies. Collaboration Platform Administration Administer and support Google Workspace and Microsoft 365 services, including: Gmail and Microsoft Outlook Google Drive and OneDrive Google Meet and Microsoft Teams Shared mailboxes and distribution lists SharePoint Online and Shared Drives Configure, maintain, and troubleshoot: Email forwarding Mail flow issues Inbox and transport rules Shared mailbox access Calendar permissions and delegation Mobile Device Management (MDM) Administer and support MDM solutions for corporate devices. Enroll, configure, and maintain Android, iOS, Windows, and macOS devices. Apply security policies, compliance settings, and conditional access controls. Troubleshoot device enrollment, synchronization, and application deployment issues. Perform remote device actions, including lock, wipe, and compliance remediation. Service Management Meet or exceed contractual SLAs and key performance indicators (KPIs). Maintain accurate ticket documentation, asset records, and support procedures. Develop and update knowledge base articles and standard operating procedures. Identify recurring issues and recommend service improvements. Collaborate with customer stakeholders and internal teams to ensure service excellence. Required Skills and Experience Minimum 3 years of experience in an IT support, service desk, or managed services environment. Hands-on administration experience with Google Workspace and Microsoft 365. Experience managing Joiner, Mover, and Leaver processes. Strong understanding of identity and access management principles. Experience troubleshooting email systems, forwarding rules, and mailbox configurations. Practical experience with MDM platforms such as Microsoft Intune, Google Endpoint Management, Jamf, or equivalent solutions. Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, Zendesk, or Freshservice. Strong knowledge of Windows, macOS, Android, and iOS environments. Understanding of ITIL service management principles. Excellent verbal and written communication skills in English. Preferred Qualifications Microsoft 365 Certified: Endpoint Administrator Associate Google Workspace Administrator Certification ITIL Foundation Certification Experience supporting hybrid cloud environments Key Competencies Strong customer service orientation Excellent troubleshooting and analytical skills Ability to work independently in a remote environment Strong organizational and time management skills Attention to detail Ability to manage multiple priorities effectively Commitment to continuous improvement and service excellence

I need to make my project demo file in filemaker

I need to make my project in FileMaker as demo file . I need to stop after one day of use. But I need a good security so the customer cannot use it again even if they change the time or date. I use it in FileMaker server 19 but the customer I think is better to use it on FileMaker Pro 19. I need the script for this project when it starts to run auto this script and after one day it will be lock.