Customer Service Projects

Remote Customer Service & Procurement Assistant

We are seeking to hire a reliable freelancer to support our team with customer service and basic procurement tasks. This is a great opportunity for someone organized, responsive, and comfortable communicating with customers and suppliers. Tasks: Respond to customer inquiries (email/chat) Assist with order processing and basic support Contact suppliers and request quotes Track purchase orders and deliveries Maintain simple records in Excel/Google Sheets Requirements: Experience in customer service or purchasing Good English communication skills Organized and reliable Project: Ongoing / Long-term opportunity. To Apply: Please include a short introduction, relevant experience, availability, and your hourly rate.

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Create M365 Agent for Customer Service Team

Develop an M365 agent for a customer service team that ingests SOPs and prior email threads with responses, analyzes context, and generates actionable next-step replies. The agent should accept pasted inquiry emails and produce clear, concise guidance or draft responses aligned with documented procedures and historical resolutions. Deliverables: integration design with Microsoft 365, data parsing, response-generation logic, accuracy validation, and documentation for team members to use and maintain the agent.

Freelance Customer Support Agent

I'm looking for an experienced Freelance Customer Support Agent to handle customer inquiries and deliver a high standard of service. What you'll do: • Answer customer questions and resolve inquiries in a professional and timely manner • Explain products, services, and policies clearly and accurately • Process orders and check stock availability • Handle feedback and complaints professionally • Manage contract renewals and subscriptions • Update and maintain customer information accurately on internal systems If you're organised, detail-oriented, and experienced in customer support, send me a proposal!

Customer Service / 2nd Line Support Person

Here's a professional job advert version: --- **2nd Line Support Specialist** *Full-Time Position | Monday–Friday, 9am–5pm UK Time* We're seeking an exceptional 2nd Line Support Specialist to join our growing team and deliver outstanding customer experiences. **About the Role** You'll be the vital link between our customers and our CRM platform, providing expert technical support and ensuring seamless customer satisfaction. This varied role combines technical troubleshooting, customer service excellence, and campaign coordination. **Key Responsibilities** - Provide responsive, high-quality technical support directly to customers via ticket system and live chat - Troubleshoot and resolve CRM product queries with efficiency and expertise - Manage and coordinate customer marketing campaigns from brief to execution - Liaise with our design team to implement campaign requirements and schedule changes - Monitor and respond promptly to live chat requests throughout business hours - Maintain detailed records and ensure all deadlines are met **Essential Requirements** - Excellent written and verbal English communication skills - Strong technical aptitude with ability to learn complex systems quickly - Exceptional attention to detail and deadline management - Highly responsive with excellent time management skills - Commitment to consistent availability during core business hours (9am–5pm UK time) - Customer-focused mindset with a passion for problem-solving **What We're Looking For** The ideal candidate is a fast learner who thrives in a fast-paced environment, communicates clearly and professionally, and takes pride in delivering exceptional customer service. **Interested?** If you have the skills, dedication, and customer service excellence we're looking for, we'd love to hear from you.

Freelance Email Support Specialist

I'm looking for an experienced Freelance Email Support Specialist to handle customer communications and resolve queries professionally and efficiently. What you'll do: • Respond to emails, customer queries, and support tickets with speed and accuracy • Handle complaints, troubleshoot issues, and resolve problems such as returns, refunds, and technical queries • Log, track, and manage all customer interactions using support tools, ensuring accurate documentation • Provide product or service information, troubleshooting guides, and contribute to internal FAQ documentation • Identify and escalate complex or technical issues to higher-level support or management • Spot recurring issues and report trends to improve overall service and product quality If you're organised, detail-oriented, and experienced in email support, send me a proposal!

Virtual Assistant (Out-of-Hours Customer Support) - Non-UK time

Job Title: Virtual Assistant (Out-of-Hours Customer Support) Location: Remote (Non-UK time zones preferred) Type: Ongoing / Shift-based (PeoplePerHour) --- Overview We are looking for experienced Virtual Assistants to provide out-of-hours customer support for a UK-based business. This role is focused on handling evening and overnight enquiries while our UK team is offline. We are hiring 4–5 individuals to cover a range of shifts and ensure consistent coverage. --- Key Responsibilities Handle incoming customer calls during UK out-of-hours periods Respond to customer enquiries in a professional and timely manner Manage and resolve issues, complaints, and queries effectively Escalate urgent matters where required Maintain clear records of interactions and outcomes --- Requirements Native English speaker (clear, professional communication essential) Proven experience in customer service or support roles Ability to remain calm and composed when dealing with difficult or upset customers Access to **3CX** or the ability to accept forwarded calls to your device Reliable internet connection and suitable working environment for calls Available to work consistent shifts aligned with UK evening/night hours --- Shifts Coverage required across UK evenings and overnight periods Flexible shift allocation (to be agreed) We are building a small team to ensure full coverage --- What We’re Looking For Strong communication skills Problem-solving mindset Professional and dependable Able to work independently without supervision Comfortable handling high-pressure or sensitive situations --- How to Apply Please include: Your location and time zone Your availability (days and times) Details of your customer service experience Confirmation of your ability to handle calls (3CX or call forwarding setup) --- This is a long-term opportunity for the right candidates who can deliver consistent, high-quality support.

Food Service Professionals in France

Grapedata seeks current food service professionals in France—restaurant, café, kiosk or catering staff—to complete a structured survey for an industry analysis. Participants will describe workplace conditions, operational practices, trends and challenges, offering candid, accurate responses to ensure reliable insights that inform comprehensive sector reporting.

Message & Email Correspondent for Translation Services

I am looking to hire a dedicated Message/Mail Correspondent on a freelance basis to help manage and respond to communications from both new and existing clients who require my translation services, ensuring timely and professional replies. Key responsibilities include monitoring and replying to client messages and emails, acknowledging new project inquiries, providing basic information based on my guidelines, and flagging or summarizing important requests for my review. The ideal assistant should be organized, responsive, and comfortable handling communication in a busy, multilingual freelance environment while keeping all contact and workflow within the platform .

CRM & Customer Support Assistant

We are looking for a reliable assistant to help manage our CRM system and support customer communication. You will work with different types of data including account information and customer records. The role involves organizing account status, monitoring incoming customer messages, and coordinating responses with our internal team. Main Responsibilities: - Manage and update account and customer data in the CRM - Monitor incoming messages from customers - Coordinate replies with internal account users - Update account status and activity records - Assist with basic customer support tasks - Follow internal instructions for customer communication Requirements - Basic experience with CRM tools or willingness to learn - Good organization and attention to detail - Clear written communication - Ability to follow instructions and manage multiple tasks

Social Media Customer Attraction Campaign

I need a results-driven social-media push that will bring new online customers to my business. The core objective is straightforward: convert fresh eyes into loyal buyers through engaging posts, compelling ad creatives, and consistent community interaction. You’ll take charge of the entire funnel on the platforms you feel suit us best—whether that’s Facebook, Instagram, TikTok, or a smart mix—optimising each channel to pull qualified traffic straight to our store. Insightful audience research, scroll-stopping visuals, persuasive copy, and data-led A/B testing should shape every step. By project end I expect: • A clear social strategy document outlining target personas and platform tactics • A 30-day content calendar with captions, hashtags, and asset guidelines • Three ad sets ready to launch, each complete with creative, copy, and audience parameters • A simple reporting template so I can monitor reach, engagement, and conversions If you’re confident you can spark real growth and you have examples of campaigns that turned followers into paying customers, let’s talk.

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Professional Website Design – Commercial Services Company

Project Overview I am looking for an experienced website designer/developer to build a professional website for an established UK service business. The company has been operating for over 20 years and is updating its online presence to reflect a more professional, commercial audience. The website must feel structured, credible and suitable for organisations managing buildings, sites and property portfolios. Brand assets and full website content will be provided. Important – What I Do NOT Want The previous proposal I received was based on a generic service template that looked like a cleaning website. This is not suitable. Please do not apply if your approach relies on: • generic service templates • domestic cleaning style layouts • cartoon-style service icons • “book a cleaner” style designs • basic template builds with minimal design input I am looking for a properly designed website, not a template with content added. Website Scope The website will consist of approximately 8 pages: Home Facilities Support Property Operations Sectors How We Work Quality & Standards Case Studies Contact The content for all pages has already been written. Design Direction The website should feel: • modern • professional • structured • credible • suitable for commercial clients It should reflect a professional service provider, not a domestic service business. Contact Page Function The contact page should include a “Request a Site Assessment” button that opens a structured enquiry form for visitors to submit their details and requirements. Form submissions should be sent directly to our email. Technical Requirements • Mobile responsive design • SEO-friendly structure • CMS access (WordPress preferred) • Contact form functionality • Fast loading website • Guidance on hosting/domain setup if required What I Will Provide • Logo and brand assets • Colour palette • Website content • Page structure Please Include in Your Proposal • Examples of professional websites you have designed • Confirmation that the design will not be based on a generic template • Your estimated cost and timeframe Shortlisted candidates will be provided with full content and further detail. Additional Note Design quality and understanding of professional commercial websites are very important for this project. If your approach is primarily template-based, this project may not be suitable.

Full-Service Marketing Video Strategist & Producer (End-to-End)

Brief: We are looking for a high-level marketing professional to take full ownership of creating a series of professional, high-converting marketing videos for our business. This is not just a videography job — we need someone who can act as a marketing strategist + creative director + video producer and lead the entire process from concept to final delivery. ⸻ What We Need: We want someone to: • Understand our business, offer, and target market • Develop the overall video strategy (what videos to create and why) • Write high-converting scripts (direct response style preferred) • Advise exactly: • how I should film (setup, angles, lighting, tone) • what equipment is needed (simple + effective preferred) • Direct the creative vision and structure of each video • Handle or oversee: • video editing • motion graphics • captions • branding elements • Deliver final, polished marketing assets ready to use ⸻ Scope: • Initial strategy + planning • Scriptwriting for multiple videos • Filming guidance (remote direction is fine) • Editing + graphics • Final delivery of videos optimised for: • paid ads • landing pages • social media ⸻ Ideal Candidate: We are looking for someone who: • Has strong marketing thinking first (not just editing skills) • Understands direct response / performance marketing • Has experience creating videos that convert (not just look good) • Can take ownership and lead the project without needing hand-holding • Has a portfolio showing results-driven content ⸻ Deliverables: • Clear video strategy • Scripts • Filming instructions • Fully edited videos with graphics • Ready-to-use final assets ⸻ How to Apply: Please include: • Examples of marketing videos you’ve created that drive results • Your process from idea → final video • Confirmation you can lead the full project end-to-end ⸻ Tone / Expectation: We are looking for someone who can take control of this project, not just execute instructions.

Regular posts on LinkedIn for a UK financial services firm

I’m looking for someone with financial services experience that can help us to develop a LinkedIn presence. Not looking for marketing or lead generation just regular posts so anyone searching for us can see we exist and have a good reputation.

VA services for my small business in Birtley

I run a very small online business based in Birtley and I’m looking for an experienced reliable UK (only) based virtual assistant to help with customer enquiries and some light admin on a long-term basis. The work is around 3–4 hours per week in total, spread across short check-ins during weekday office hours, mainly responding to emails, occasional calls, and helping with orders. Full training is provided. If this might fit into your current work, I’d be interested to hear a little about your experience and availability. If you'd like more information , please get in touch, Kind regards, John

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Website development and content creation for small set-up

I am looking for someone to help me build a basic but functional word press website for a local pet services business that I am setting up. This needs to include basic customer enquiry forms. I also need support in content creation and communication, including social media. This is to help me set-up the business and have a functional site and content that I can amend / update going forward. Not for long-term support.

One-Time Customer Feedback Campaign Setup

We need a freelancer to set up a one-time campaign to request honest feedback from our existing customers. Scope includes: Drafting a compliant feedback request email Recommending best practices to increase response rate Advising on a small participation incentive structure (not tied to positive reviews) Ensuring compliance with review platform guidelines Providing a simple execution checklist This is a short-term project with a clear deliverable.

Short-term Order Processing Assistant

I'm looking for an experienced Short-term Order Processing Assistant to accurately manage and fulfil customer orders from start to finish. What you'll do: • Accurately enter and verify customer orders into company systems, including product details, quantities, pricing, and shipping information • Monitor order status throughout the fulfilment process and provide timely updates on dispatch, delivery dates, or delays • Check inventory levels, identify stock shortages, and coordinate with warehouse teams to ensure availability • Generate and process shipping documents, invoices, and return authorisation labels as required • Troubleshoot order issues such as incorrect items, pricing errors, or address discrepancies to prevent fulfilment delays • Act as the first point of contact for order inquiries, resolving issues and ensuring high customer satisfaction If you're organised, detail-oriented, and experienced in order processing, send me a proposal!

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Need a Sales Guru to save the planet for Eco packaging service!

We need hardcore salespeople. Your job is simple: reach out to our database of leads and new cold prospects via email, WhatsApp, and occasional phone calls and secure 50 sign-ups. Once you reach 50 verified sign-ups, you unlock the hourly rate below. From there, this becomes an ongoing pipeline of work with unlimited earning potential, and strong performers can grow into larger roles within the company. ⸻ Who We Are We are PouchSmart, a London-based company transforming packaging. Thousands of brands still put stickers on plain plastic bags that end up in landfill. We replace this with fully printed sustainable pouches using HP eco-print technology, available in recyclable and compostable materials. We batch-print brands together monthly, cutting waste, reducing carbon impact, and lowering costs. ⸻ The Role • Contact warm leads from our database + cold prospects • Outreach via email, WhatsApp, phone • Offer a free packaging design upgrade + free sample pack • Guide them to complete a simple sign-up form The offer is strong. Most people are interested. Your role is simply to start the conversation and close the sign-up. ⸻ Who We Want UK-based people who are: • Persistent salespeople • Confident contacting warm and cold leads • Motivated by results and sustainability ⸻ If you want ongoing work, strong earnings, and to help clean up the packaging industry, apply now.

Integration Specialist for Self Storage SaaS with HubSpot

Summary We are seeking an experienced integration specialist to connect our self storage specific SaaS system with HubSpot. The ideal candidate will have a strong background in API integrations and a deep understanding of CRM systems. We will handle the data imports from head office. We require the most support with connecting the 2 systems in order to achieve contact synchronization, unit availability synchronization, order creation in the SaaS from HubSpot deals . If you have a proven track record in SaaS integrations and are familiar with self storage or CRM systems, we want to hear from you! Objective Integrate HubSpot with the operational storage management platform to support sales and storage operations. We are adopting a dedicated operational platform for managing storage units and tenancies across its sites. The business already uses HubSpot for sales, marketing and customer relationship management. An integration is required so that: Sales enquiries, quoting and deal management remain in HubSpot Unit management and tenancy operations are handled in the operational platform Both systems maintain consistent visibility of customers and unit status Brief 1. Objectives a. Maintain HubSpot as the sales platform Sales teams continue to manage enquiries, quotes, deals and the pipeline within HubSpot. b. Use the operational platform for storage management The operational platform will handle unit inventory, allocation of units, tenancy lifecycle and occupancy status. c. Synchronise core data between systems Both platforms should stay aligned on customer records, unit inventory, unit availability and occupancy status. d. Automate order creation When a deal reaches a defined stage in HubSpot: i. a customer record should exist in the operational platform ii. an order should be created in the operational platform iii. the order ID should be stored in HubSpot e. Provide operational visibility in HubSpot Sales and customer service staff should be able to see which units a customer occupies, unit availability and operational status directly within HubSpot. 2. Functional Requirements a. Contact Synchronization i. Create customers in the operational platform from HubSpot contacts ii. Update customer information iii. Store the customer ID in HubSpot Email will likely act as the primary matching key. b. Unit Types HubSpot should contain a representation of unit types including size, location, pricing and metadata to support quoting and deal creation. c. Storage Unit Visibility HubSpot should display unit identifiers, availability, occupancy status and associated unit type. Units remain controlled in the operational platform and read-only in HubSpot. d. Deal to Order Process When a deal reaches a defined pipeline stage in HubSpot: i. Confirm or create the customer in the operational platform ii. Create an order in the operational platform using the selected unit type iii. Store the order ID on the HubSpot deal e. Operational Updates Changes in the operational platform should update HubSpot including order creation, tenancy creation, move-in confirmation and occupancy changes. 3. Technical Context The initial concept uses HubSpot workflows, webhooks and API connections between HubSpot and the operational platform. However, we are open to recommendations on the most appropriate integration architecture. 4. Project Timeline Expected delivery timeframe: approximately 2–3 months including testing and validation. 5. What We Are Requesting We are seeking proposals covering: Recommended integration approach Estimated implementation timeline Project cost estimate Ongoing maintenance requirements (if any)

B2B Lead Generator – IT Services (Dental & SME Clients)

Hi, I run an IT services company providing managed IT support, VOIP phone systems and anti-ransomware protection for businesses. Most of our current clients are dental practices, and we’re now looking to expand and bring in new clients across London, Hertfordshire and Milton Keynes, although other sectors are also welcome. I’m looking for a freelancer who can help with B2B lead generation and introductions to potential businesses that may need IT support. Typical clients include: Dental practices Medical clinics Accountants Law firms SMEs relying on secure IT systems What I Need Lead generation / outreach Introductions to potential businesses Setting up calls or qualified leads Payment This project will be paid per batch of qualified leads or booked meetings, with additional bonuses available for successful client conversions. Ideal Freelancer Someone with: B2B lead generation experience Existing SME contacts or outreach ability Experience in IT / MSP / telecoms / SaaS is a plus Happy to discuss the best structure for lead batches and bonuses.