Customer Service Projects

Remote receptionist

EWI Specialist Ltd is looking for a professional Remote Receptionist / Telephone Administrator to join our growing team. We are looking for someone who enjoys speaking with people and can act as the first point of contact for our company. Main responsibilities: • Answer incoming calls professionally • Return missed calls and customer enquiries • Book appointments and site surveys • Manage diaries and schedules • Take accurate messages and pass them to the relevant team member • Follow up customer enquiries and quotations • Assist with general administration and emails Requirements: • Excellent spoken and written English • Professional and friendly telephone manner • Strong organisational skills • Previous experience in customer service, reception, call handling, PA, or administration • Ability to work independently from home Construction industry experience would be an advantage but is not essential. The role can be part-time or full-time and is fully remote. If you are interested, please send your CV and a short introduction outlining your experience, availability, and expected hourly rate.

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Ongoing Social media management for cleaning marketplace

new marketplace connecting trusted freelance cleaners with customers across Ireland and the UK, with international expansion planned. We're launching a modern platform designed to make booking trusted cleaners simple while helping cleaners grow their businesses. We're looking for someone who can build momentum from day one. The Role This is not a typical social media management role. We're looking for someone who knows how to launch brands, create excitement and generate real results. Your initial priority is to build our cleaner community before launch by driving high-quality cleaner sign-ups. Once we have sufficient cleaner coverage, your focus will shift towards building trust with customers and generating bookings. You'll own our Meta presence (Facebook and Instagram) and create content that gets people to take action. Your Objectives Phase 1 Build our cleaner network. Your KPIs will include: Cleaner registrations Community engagement Brand awareness Organic reach Video views Waitlist growth Phase 2 Once supply is established, you'll focus on customer acquisition. KPIs will include: Customer registrations Booking enquiries Cost per acquisition Repeat engagement Community growth Responsibilities Create engaging Meta content that builds trust Produce Reels and short-form videos Source or organise UGC content Write compelling captions Manage Facebook and Instagram accounts Launch and optimise Meta advertising campaigns Build local communities Respond to comments and messages Generate excitement before launch Drive cleaner registrations Transition campaigns towards customer acquisition Report weekly on sign-ups, engagement and campaign performance We're Looking For Someone Who Has launched brands before Understands marketplace businesses Can generate leads rather than just likes Knows how to create viral and engaging content Understands Meta advertising Is proactive and brings ideas rather than waiting for direction Can work independently with minimal supervision Essential Experience Please only apply if you can demonstrate results. Include: Meta accounts you've grown Campaigns you've managed Number of leads or sign-ups generated ROAS or CPA achieved Examples of Reels or UGC campaigns Any experience with startup or marketplace businesses What Success Looks Like Within the first few months, we'd like to see: Hundreds of cleaner applications An engaged social community Strong local brand awareness High-quality content that establishes trust A growing customer waitlist ready for launch Following launch, your focus will shift to generating customer registrations and bookings. We're looking for someone who wants to grow with SpruceUp long-term and become a key part of building the brand.

I need a 3 stage facebook ads campaign set up

Facebook Ads Campaign Set Up. Cold audience - I’ve imported the customer database to exclude them. I need to set up the campaign in 3 stages Awareness Consideration Conversion As a 3 step campaign I can share the campaign brief

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I need a mobile app

Salespeople forget up to 80% of the detail from customer conversations within 48 hours. CRM notes are often incomplete because they are entered late or not at all. The app would capture the conversation immediately after it happens, use AI to structure it into sales intelligence, and export clean, actionable data into any CRM. 3 points - 1) Do not try and contact me through emails and Linked In. I will just block you. 2) I am based in the UK and priority will be given to UK freelancers 3) I put a price on the project for a reason. If you cant do the brief and supply me with an App or say it is going to cost more then please do not contact me. The budget is set

1 Product Website for (Meta Ads, UGC & Website Optimisation)

eCommerce Marketing person needed for single product website (Meta Ads, UGC & Website Optimisation) Scope of Work ----------------------- Create and manage high-performing Meta (Facebook & Instagram) ad campaigns Produce engaging UGC (User Generated Content) and video creatives for Meta Ads using your own AI/video creation tools Test different ad creatives, hooks, audiences, and offers to improve ROAS Help increase genuine Trustpilot reviews through ethical customer review strategies Optimise the website to improve user experience, conversion rate, and customer trust. Review landing pages, product pages, checkout flow, and trust elements to maximise sales and reduce cart abandonment. Provide ongoing recommendations based on campaign and website performance Requirements ----------------------- Proven experience with Shopify or eCommerce brands Strong portfolio of successful Meta Ads campaigns Experience creating high-converting UGC and video creatives Familiarity with AI tools for video creation is a plus Experience improving website conversion rates (CRO) Ability to work independently and deliver measurable results

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Senior Salesforce Developer (APEX / .NET / Azure)

Senior Salesforce Developer (APEX/.NET/Azure): Seeking an experienced developer for a long-term contract to design, build, and maintain enterprise-grade internal systems and API integrations between Salesforce and backend applications. Responsibilities include authoring APEX classes, triggers, test classes, and LWCs; building REST/SOAP integrations; developing C#/.NET backend services; leveraging Azure services and DevOps CI/CD pipelines; enforcing security, scalability, and Salesforce best practices; conducting code reviews, troubleshooting production issues, and maintaining technical documentation. Required: 5+ years Salesforce development, strong APEX, LWC, C#/.NET, REST/SOAP integrations, Azure DevOps, Azure services, Git, and deep understanding of Salesforce data/security models and governor limits.

Community Marketing & Brand Growth Specialist (Skincare)

Overview I'm launching a skincare brand and am looking for an experienced freelance marketer who specializes in community-based marketing and organic customer acquisition. The goal is to build awareness, drive qualified traffic, and generate sales through authentic engagement in online communities. Responsibilities Identify relevant Facebook groups, Reddit communities, forums, and other skincare-related communities. Participate in discussions by providing helpful, informative, and valuable responses. Recommend our products only when appropriate and in accordance with each community's rules. Create engaging posts that educate and spark discussion. Develop strategies for increasing brand awareness organically. Suggest opportunities for influencer partnerships and community collaborations. Track traffic, engagement, and conversions from each marketing channel. Provide weekly reports outlining activities, results, and recommendations. Requirements Proven experience marketing skincare, beauty, health, or wellness brands. Strong written English. Familiarity with Facebook Groups, Reddit, Instagram, TikTok, and other social platforms. Understanding of community guidelines and ethical marketing practices. Ability to create engaging, educational content rather than promotional spam. Experience with Shopify or ecommerce brands is a plus. Deliverables Community research and outreach plan. Weekly activity reports. Content ideas and posting schedule. Recommendations for improving conversion and customer engagement. Monthly growth strategy. Success Metrics Qualified website traffic. Community engagement. Email subscribers. Sales generated. Customer acquisition cost. Return on marketing investment.

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Product Configurator – Squarespace Embedded Application

1. Executive Summary The Devon Kitchen Company requires a bespoke web configurator that allows customers to design, visualise and approve custom cutlery tray layouts. The application will be embedded into the existing Squarespace website and become a core sales feature, reducing design revisions while generating manufacturing-ready specifications. Later on this might be come a seperate website that sells these product to consumers outside our existing customer base.

Top Talent Recruiter for Property Management Teams

Seeking a top-tier recruiter to source exceptional talent for property management teams. Must be proactive, experienced in recruiting sales and customer support professionals, and adept at full-cycle hiring: crafting compelling job descriptions, sourcing passive candidates, conducting screening interviews, and managing offer negotiations. Strong communication, industry knowledge, and proven success filling roles quickly with high-caliber hires are essential for this engagement.

Virtual Assistant Required – Events & Entertainment

I’m looking for a proactive and professional Virtual Assistant to support my events and entertainment businesses, with the opportunity for ongoing work. Essential Requirements * Excellent spoken and written English (essential). * Confident speaking to clients and suppliers over the phone. * Experience or a good understanding of the events, hospitality or entertainment industry. * Friendly, organised, reliable and able to work independently. Key Responsibilities * Calling clients to discuss event enquiries and gather information. * Following up leads and supplier quotations. * Handling customer enquiries professionally. * Managing emails and diary. * Preparing proposals from templates. * General event administration and research. To Apply Please tell me: * Your relevant experience. * Your weekly availability. * Why you’d be a good fit for this role. Thank you.

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UK Commercial Litigation Solicitor

We are looking for an experienced UK Commercial Litigation Solicitor to provide urgent legal advice regarding a dispute with our third-party fulfilment and warehousing provider. This is a business-to-business commercial contract dispute governed by the laws of England and Wales. Background We entered into a signed fulfilment and warehousing agreement with a UK third-party logistics (3PL) provider. The agreement contains an express clause requiring 30 days' written notice for termination by either party. On 27 June 2026, we served written notice to terminate the agreement in accordance with the contract. On 30 June 2026, the fulfilment provider confirmed in writing that: Friday, 3 July 2026 would be the final day they would dispatch our customer orders. They were still reconciling and packing our inventory. They could only "try" to have our stock ready for collection. They anticipated that multiple collections might be required. Our concern is that the provider intends to cease providing the contracted fulfilment service only six days after receiving our contractual notice, rather than continuing to perform the agreement throughout the agreed 30-day notice period. We require urgent legal advice on whether the provider is entitled to end the service before the contractual notice period expires, whether this amounts to a breach of contract, and whether we have grounds to recover the financial losses arising from these actions. Advice Required We require an experienced solicitor to review: The signed fulfilment agreement. The contractual termination provisions. Email correspondence. The actions taken during the notice period. Our legal position. Any potential breaches of contract. Our prospects of recovering financial losses. Specifically, we require advice on: Whether the fulfilment provider has complied with the contractual 30-day notice provisions. Whether they were required to continue performing the agreement throughout the notice period. Whether ending the fulfilment service after only six days constitutes a breach of contract. Whether requiring us to collect our stock before the expiry of the contractual notice period is lawful. Whether we have grounds to recover financial losses, including additional transport, fulfilment costs, lost sales and other consequential losses where recoverable. Whether a Letter Before Claim should now be issued. What immediate steps we should take to protect our legal position before collecting our stock. Documents Available Please only apply if you have experience in: Commercial contract disputes Commercial litigation. Warehousing and logistics agreements. Third-party fulfilment (3PL) contracts. Recovery of commercial losses. Please include details of your relevant experience, similar matters you have acted on, your hourly rate or fixed-fee proposal, your availability for an urgent consultation, and whether you would be able to continue acting for us should the matter proceed beyond the initial advice. Timescale This matter is urgent. We are looking to appoint a solicitor immediately and would ideally like an initial consultation within the next 24 hours. Our objective is to establish whether the fulfilment provider has breached the agreement, protect our legal position before our stock is collected, and recover any financial losses arising from any proven breach.

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New website

I need to build a website that has a location finder it has to be mobile optimised and the person needs to be able to put the postcode in and then locations come up of the service this site is for so a UK map is important and location finder we can start with maybe 50 locations plotted over the uk... pls give me an idea on platform, complexity and your costs.

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Design of Fire Safety Consultancy Website

I need a designer to design and create a new Wordpress/elementor based website that is more modern, more fitting for our prospective clients and help generate more leads. We operate a fire safety consultancy working across the South and South East of the UK, that works with: 1) property professionals, architects and surveyors 2) business owners, landlords and managing agents 3) historic and heritage buildings owners 4) charities and religious groups We provide: Professional Services Fire Risk Assessments, Fire Safety Consultancy, Fire Strategies, Fire Safety Management, Fire Door Inspections, DSEAR Risk Assessments, Fire Safety Training Fire Protection Services - Fire Extinguisher Supply and Servicing - Fire Alarm Servicing and Maintenance - Emergency Lighting Inspection and Servicing Our existing site just isnt hitting the mark at the moment. We are a small business and offer a personal service, but need to look not just like we can cope, but that we are a leader of the pack. The website needs to be a mix of text, video and lead generating (lots of CTA's) Contact forms etc. This can't be a thin content website. It needs to be helpful, informative and drive enquiries, also about personal service. Happy to work with the right provider to either build a basic framework of a site we help expand on, or work with them to get the right finished product. Core areas of the site as usual: - Homepage - Service Overview Page - Service Pages - Blog page - Contact Page - Sector Specific Master Page - Local Area SEO Template Page I will need to know your availability, examples of your work. Any questions you may have. Our existing site is www.esifiresafety.co.uk Please dont email/call directly.

AI assistant call handling

I’m looking for a developer to build an AI-powered call handling and dispatch system for emergency/facilities maintenance calls, similar to corecall.co.uk. I have an existing IP phone system this needs to integrate with. ( Hihi) What it needs to do: • Answer inbound calls via AI (voice agent), 24/7 • Have a natural conversation to capture caller name, location, fault description, and urgency • Automatically match and dispatch the right engineer based on skill, location, and availability • Send SMS/email notifications to both the engineer and the customer • Provide a live dashboard showing incidents, statuses, and engineer availability • Integrate with our existing systems Ideal experience: • Voice AI platforms (Vapi, Retell, Bland, or similar) • SIP/VoIP and PBX integration (3CX experience a strong plus) • Backend development (Node.js or similar) — APIs, webhooks, databases • Twilio or similar for SMS/email notifications • Comfortable building a clean operational dashboard Nice to have: • Prior experience building call-handling/dispatch systems for trades, FM, or field service businesses • Experience with Anthropic/OpenAI APIs for conversational logic To apply, please include: • Relevant past projects (especially anything involving voice AI or SIP/PBX integration) • Your estimated hourly rate and roughly how many hours you’d expect this to take • Any questions about scope I already have a working architecture plan and some backend code scaffolded, so this isn’t starting from zero happy to share on request. PLEASE DO NOT ADD ME ON LINKED IN OR EMAIL ME OR MAKE ANY CONTACT OUTSIDE OF THIS PLATFORM I WILL REPORT AND BLOCK

Backend Engineer for Startup Team — Full-Time Level Commitment

Project Description: We are a startup looking for a Backend Engineer to join our team and help build our product. This role is not for someone who is only looking for small freelance tasks. We need a serious backend engineer who can work with the responsibility, communication, and technical discipline expected from a full-time team member. You will be involved in backend architecture, API development, database design, integrations, debugging, performance improvements, and product-related technical decisions. You should be able to understand business requirements, communicate clearly with customers, and deliver clean, reliable, production-ready backend work. Key Responsibilities: - Build and maintain backend APIs and services - Design and manage database structures - Implement authentication, authorization, and business logic - Integrate third-party APIs and services - Debug complex issues and solve root causes - Communicate professionally with customers and team members - Translate product and customer requirements into technical solutions - Maintain high standards for code quality, security, and reliability Required Qualities: - Strong backend engineering experience - Production-level coding ability - Excellent communication skills - Ability to speak with customers in a professional and clear way - Ownership mindset - Reliability and accountability - Startup mentality: practical, fast-moving, and problem-solving focused - Full-time employee-level working standard, even if the contract starts as remote or freelance Technical Skills: - Backend framework experience such as Node.js, NestJS, Express, Python, Django, FastAPI, or similar - Strong database experience with PostgreSQL, MySQL, MongoDB, Supabase, or similar - REST API design - Authentication and permission systems - Git and professional development workflow - Security and performance awareness Nice to Have: - SaaS product experience - Cloud experience with AWS, GCP, or similar - Docker or deployment experience - Stripe/payment integration experience - Experience working directly with startup founders or customers To apply, please send: - Your backend development background - Relevant production project examples - Your strongest backend stack - Your availability - Your rate or salary expectation

Convert Publisher or PDF to editable Word

We are a church with several Orders of Service produced using Publisher. We'd like them converted to Word so that they are print-ready booklets, editable and as close to the formatting and design of the original as possible. We have six. A PDF sample attached. I don't know how to pitch this price wise and what amount of work is involved. The price is a total for all six.

White-Hat Local SEO Link Builder / Citation Specialist

OVERVIEW I run a portfolio of ~16 local service businesses (luxury transportation / black-car, home services, pet care) in San Diego and the US–Mexico border region. I need a white-hat link builder and local-SEO specialist to earn relevant, real backlinks and build accurate local citations across the portfolio. Ongoing work for the right person. SCOPE - Build and verify local citations with consistent NAP (name, address, phone): Google Business Profile, Bing Places, Apple Business Connect, Yelp, BBB, chambers of commerce, and industry-specific directories. - Earn niche-relevant backlinks through manual outreach: travel/tourism blogs, local news, event and wedding vendors, hotels, and partner businesses. - Digital PR / HARO-style placements where relevant. - Deliver a report with a LIVE URL for every link and citation, the page it sits on, and one line on why it's relevant. HARD RULES — READ BEFORE APPLYING - NO PBNs, link farms, blog-comment spam, directory-blast tools, or "X backlinks for $Y" packages. Links from auto-generated or topically irrelevant domains will be rejected and unpaid. - White-hat only. Every link must be a real, indexable page relevant to a local service business. - No link schemes that violate Google's guidelines. Quality over quantity — I would rather have 10 relevant links than 500 junk ones. TO APPLY (I ignore generic/templated proposals) 1. Do NOT tell me how many links you can build per month. Tell me your PROCESS. 2. Name 3 directories or sites you'd target for a luxury airport car-service business in San Diego, plus 1 for a cross-border travel service. 3. Share 3 live URLs of relevant links you've earned for past clients (actual links, not a screenshot of a dashboard). 4. In one sentence: what's the difference between a citation and a backlink? TERMS Paid trial first: 10 verified citations/links on ONE site. If the quality holds, scale to all 16. Budget: This is a paid trial — 10 verified citations on one site. Fixed: $30 per trial site. Upon successful completion of one trial site, you will be assigned 16 additional sites.

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Opencart connector for UPS Global Shipping API

Requirement: Opencart 3.0.4.0 needs an extension written to connect to UPS Global Shipping API. All the information regarding the API is here: https://docs.globalcheckout.ups.com/ups-global-checkout How it works: Based on a product's HS code and country of manufacture and location of the customer, the API will automatically calculate international shipping rates with duties and taxes included. When customers checkout with international addresses, they see complete landed costs upfront.

Website SEO & Local Google Visibility for London Tour Business

Please read, I am only accepting UK, USA, European applicants that work in house not out source SEO & Website Optimisation Project Brief I run a bespoke private tour guiding business in London and I'm looking for an SEO specialist to improve my website's performance, user experience, and Google visibility. Project Objectives I want my website to be better organised, easier for visitors to navigate, and more visible in Google search results. The goal is to generate more enquiries and bookings for my private London tours. Scope of Work I'm looking for help with the following: Review and improve the overall website structure and page layout. Optimise on-page SEO, including page titles, meta descriptions, headings, and internal linking. Add descriptive, SEO-friendly alt text to all website images. Improve links back to the homepage and strengthen internal linking throughout the site. Integrate Trustpilot reviews and ensure they are displayed effectively to build customer trust. Create QR codes that link to: My website My review page, making it easy for customers to leave reviews after their tour. Create a new page titled "Coming to London", featuring useful visitor information and videos to help prospective clients plan their trip. Improve local SEO so my business is better recognised by Google, including recommendations for Google Business Profile optimisation and structured data where appropriate. Review website speed, mobile usability, and technical SEO to identify any issues affecting search rankings. Provide recommendations for ongoing SEO improvements and content opportunities. Desired Outcome I want a website that: Ranks higher for relevant London private tour searches. Builds trust with potential customers. Is easy to navigate and professionally presented. Encourages more enquiries, bookings, and customer reviews. Follows SEO best practices and is set up for long-term growth. Please include examples of similar SEO work you have completed, particularly for tourism, travel, or local businesses, along with an outline of your proposed approach and estimated timescale.

Logo and Branding design

Logo Design for Planet Fitness Gym Looking for a designer to create a logo for our Planet Fitness gym in Ballwin, Missouri. Company provides affordable fitness services to the community. We have a ready brief with description, brand references, and official colors (blue #4267B2, purple #6F42C1). Need vector logo files (AI, EPS, SVG) with multiple options, including horizontal and vertical layouts, plus icon version. Portfolio examples required! Message me for more details!