Sales Operations Account Analyst

The Account Service Analyst's primary responsibilities are customer facing, working directly with Ralph Lauren Accounts and Sales on order management and execution of all post market activities while providing business support to multiple parties through order analysis and reporting.


Essential Duties & Responsibilities


Responsibilities:

Financial

Responsible for order management of assigned Sales territory including entering, confirming and maintaining customer orders to ensure accuracy. Territory can include Department stores, Specialty stores, International accounts, and Intercompany accounts.

Validate Account's seasonal buy, as well as in-season reorders against order confirmations and clearly communicate and resolve discrepancies

Monitor Account's weekly order fulfillment to identify and communicate to Management all concerns that may impact order fulfillment and cause financial risk

Review and communicate to Sales and Accounts all issues impacting deliveries, including late receipts, product shortages, style updates, quality issues and transportation delays

Account Management

Build strong business relationships with accounts and buyers by partnering with Sales to understand account specific preferences and requirements

Develop a clear understanding of Brand and business process requirements specific to the division.

Maintain and update orders based on customer requests and direction from Sales. Ensure accuracy and understand financial impact of any changes

Support multiple markets/seasonal customer buys, ensuring order integrity in partnership with Sales and their account base

Identify when to involve Management in issues that require problem solving and decision making

Track and report deliveries through warehouse management system until invoiced

Analyze and review Account's PO status and provide updates to Sales and Accounts as needed

Travel to Corporate offices

Core Competencies

• Understand how to effectively prioritize assignments and tasks to meet goals

• Develop and build relationships with internal and external partners

• Ability to analyze issues and make effective decisions

• Professional written and verbal communication skills.

Time management and organizational skills, ability to multi-task and prioritize workload in a fast- paced and demanding environment

Experience, Skills & Knowledge

Knowledge/Skills/Abilities

Technical Skills

Demonstrate ability to learn and navigate in SAP order management system and PKMS warehouse management systems

SAP experience preferred

• Intermediate Excel skills including formatting, pivot tables, V-look ups and working with formulas

Analytical Skills:

Aptitude for numbers and data interpretation

Basic knowledge of retail math

Able to quickly learn business processes and systems

Ability to recognize inaccurate data or potential system errors and identify issues that require immediate attention


Leadership skills

Excellent Interpersonal and communication skills. Ability to effectively communicate with individuals at all levels of the organization

Ability to work effectively and collaborate in a team environment

Professional presentation skills

Ability to work independently, self-motivated, and possess a strong work ethic.

Experience Requirements:

Undergraduate degree - Liberal Arts, Business preferred

A minimum of two years of business-related experience or Retail experience preferred