Customer Service Projects
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Implement Automated Lead Nurturing System on Zoho CRM
Company Overview We empower entrepreneurs with the fastest way to get a professional business phone system. Our SaaS platform helps small businesses build stronger customer relationships and grow their sales. We are an early stage startup focused on emerging markets. Project Overview: We need a Marketing Automation Specialist to design and execute a lead nurturing system that maximises conversions on our website. This is a high-impact, time-sensitive project leveraging Zoho CRM to deliver a seamless customer journey from first website visit to closed sale. The ideal outcome is converting website visitors to paying customers within 1-30 days, utilising a multi-channel approach (email, SMS, WhatsApp, and targeted outbound calls). Success will be measured by clear increase in website conversions. Key Deliverables & Success Indicators: - Lead Segmentation & Scoring: A lead scoring model implemented in Zoho CRM that effectively differentiates between low, medium, and high-intent leads. Clear lead segmentation criteria based on demographics, website behaviour, and other relevant factors. - Automated Nurturing Workflows:Design multi-channel campaigns (email, SMS, WhatsApp) with a focus on providing value, addressing objections, and increasing conversions. (Consider a welcome series, educational content, overcoming objections, etc.). SMS and WhatsApp should primarily be used for time-sensitive offers and re-engagement - Integrated SMS and WhatsApp messaging workflows designed to complement email campaigns and boost engagement. - Create compelling email templates and messaging aligned with each lead segment and stage in the customer journey. - Build all necessary automation sequences in Zoho CRM, ensuring seamless lead progression based on engagement. - Telesales Integration: A system to identify high-intent leads who have not converted within 24 hours. Automated process to notify the telesales team and provide them with relevant lead information - Analytics & Optimisation: Zoho CRM dashboards tracking key metrics across all channels (email, SMS, WhatsApp, telesales). Weekly optimisation reports with actionable recommendations to improve campaign performance and conversion rates.workflows. Scope of Work and Timelines Phase 1: Strategy & Setup (Week 1 - 2) - Conduct an audit of existing website analytics and CRM data. - Develop a lead segmentation and scoring model. - Design a comprehensive lead nurturing workflow, including triggers, content themes for each stage, and channel selection. - Outline the telesales integration process. - Create email templates, SMS templates, and automation sequences. Phase 2: Launch & Optimisation (Week 3) - Launch the automated campaigns. - Set up dashboards and reporting in Zoho CRM to track lead progression, conversion rates, and channel performance. - Analyse initial campaign results and suggest optimisations to improve engagement and conversion. If you interested in this Job: - Submit your portfolio highlighting Zoho CRM lead nurturing campaigns. - Include 1-2 case studies showcasing successful automation projects you've implemented. - Briefly describe your approach to segmenting leads and designing a multi-channel campaign that converts.
Website for Design for Telecom Company
I seek the design and development of a modern and user-friendly website for my telecommunications company based in the United Kingdom. The site should utilize an appealing and professional design aesthetic reflecting our brand values of connectivity, accessibility and technology. Key pages should include an about us section highlighting our history and services, a services page outlining our various plans and offerings, a contact page with options to get in touch via phone, email and social media, and a careers area for potential job seekers. Emphasis should be placed on optimizing the user experience across all devices with a responsive design framework. Content should be cleanly structured with H1-H6 tags and optimized for search engine visibility. Integration of latest features such as service mapping, live chat and multimedia are desirable but not essential. Payment and account management functionality may be considered for future phases. Accuracy and compliance with web standards and accessibility guidelines are important criteria. Bidders ideally will have proven experience designing sites for telecom or B2C clients, be proficient in HTML, CSS and a content management system like WordPress. A short demonstration of relevant work samples and timeline for completion of this project would be appreciated. I welcome proposals within a competitive budget and look forward to reviewing your suggestions on bringing our online presence into the modern digital era.
21 hours ago37 proposalsRemoteRedo Website
We want to redo our current website, https://www.laga-handbags.com/, possibly consider- 1. switching to Spotify 2. New colors 3. Updated to 2024 using latest technologies, make it easy for customer to browse, select and buy our products 4. Use Oprah video on front page? Let me know your ideas, recommendations, suggestions and low to high costs. Thank you. Roy & Louise
14 days ago13 proposalsRemoteBanner, Post Design, Brochure, Standy, Flyer, Cover Page Design,
We are seeking a talented graphic designer to create various marketing collateral for our small business. We need a series of designs that will help promote our company and services through printed and digital mediums. Specifically, we require six unique design concepts - a banner, postcard, tri-fold brochure, popup stand display, flyer and cover page. The designs should reflect our brand identity and values of being innovative, customer-centric and trustworthy. Stylistically, the designs need to have a clean, modern aesthetic with minimal use of colors and images. Text should be easily readable yet visually engaging. Graphics or illustrations can be included to complement the message but should not overpower the content. Designs must be print and digitally optimized for various mediums like print, web, and social media with high resolution JPEG and PDF formats. The marketer will be responsible for concepting the designs from scratch, gaining approvals on initial drafts, and incorporating client feedback to create finalized versions. Creativity, attention to detail, ability to interpret brand guidelines, and meeting deadlines are essential. Knowledge of print production process is preferable. Successful candidate will have a portfolio demonstrating experience in creating branded collateral for B2B audiences. Please submit samples of your previous work along with your proposal and estimated timeline to complete the project. We appreciate designers enthused about helping small companies integrate impactful marketing materials on a modest
6 days ago23 proposalsRemoteTaxi, mini cab, chauffeur and bus company list in London and UK
We are looking for a list of the following required in the UK and London 1. Taxi and minicab service providers 2. Chauffer and bus companies We need the following information on CSV 1. Name of company 2. Address and location 3. Owner details 4. Email address and contact numbers We are looking for a total of 3,000. All information should be verified and clean
3 days ago17 proposalsRemoteTri-Fold Corporate Brochure Design
I am in need of a talented designer to create a profile booklet for my company. It will be a tri-fold booklet that houses information about our company's history and the products and services we offer. Here's what I am specifically in need of: - A design that has not been tied to a specific theme or color scheme. This provides you with a lot of creative freedom, and I'm excited to see what you can come up with. - The inclusion of our company's history and background. This will give readers an understanding of our origin and how far we've come. - Showcase for our products or services. It's important that potential clients and partners understand the breadth and depth of what we offer. - A modern take on the classical tri-fold format. It needs to be engaging and keep readers interested. Freelancers bidding for this assignment should have: - Experience in creating company profiles and other similar marketing materials. - Expertise in graphic design, use of typographyand creating an appealing layout. - Strong capabilities in using design software tools. - Understanding of corporate branding, especially in the creation of marketing materials. - Strong attention to detail and adherence to deadline.
a day ago34 proposalsRemoteFreelance Virtual Business Support Specialist
Mum's Best Picks is seeking a Freelance Virtual Business Support Specialist to assist with various administrative, research, and customer engagement tasks. The project entails providing comprehensive virtual support to our team, including data entry, market research, telemarketing/telesales, and customer relationship management. The selected candidate will play a vital role in supporting Mum's Best Picks' mission of providing valuable resources and recommendations for parents in the UK.
25 days ago49 proposalsRemoteFreelance Client Care Coordinator
I'm in search of a dedicated freelance Client Care Coordinator to enrich my team with exceptional support for my esteemed clientele. As a vital member, you'll be instrumental in ensuring seamless client experiences. Your responsibilities will include responding to client messages and calls, booking online meetings, and ensuring efficient workflow processes. promptly responding to client inquiries, coordinating virtual fittings and consultations, and refining operational workflows to elevate client satisfaction. Moreover, you'll contribute significantly to our pursuit of excellence in the fashion domain. Compensation will be provided at a rate of $20 per hour. Key Responsibilities: -- Responding promptly and professionally to client messages and calls. -- Booking and managing online meetings with clients. -- Provide prompt and professional responses to client inquiries and requests. -- Coordinate and manage virtual fittings and consultations with clients. -- Streamline workflow processes to optimize productivity and enhance client satisfaction. -- Deliver superior customer service by addressing client needs effectively and empathetically. -- Collaborate with internal teams to achieve organizational objectives within the fashion industry. If you are detail-oriented, possess excellent communication skills, and are committed to providing exceptional customer service, i encourage you to apply for this freelance position.
a month ago17 proposalsRemoteopportunity
Searching for a professional educational website
I'm Seeking a skilled developer to create a website for my client with multiple pages and technical features included. The project also requires advanced elements such as robust user authentication, seamless payment integration blog integration, 30 plus similar nature pages. Here is my competitors site domyclassforme. I required almost similar one with footer and services pages. Theme colours would be different.
3 days ago57 proposalsRemoteExpert Sales Support
Expert sales support is required to support our sales team. Must be available UK hours Monday to Saturday 2pm-9pm. Must have prior customer support experience and clear British or American accent. must be hard working and reliable.
21 days ago12 proposalsRemoteAttention: Experienced Virtual Assistants
Are you a highly organized and detail-oriented individual with the experience of work as Virtual Assistant? We are a fast-growing Virtual Assistant Company, dedicated to providing top-notch virtual assistant services to our clients worldwide. I’m looking for experienced virtual assistants who are proficient in administrative tasks, communication management, and project coordination. The ideal candidate should be adept at managing calendars, handling emails, scheduling appointments, and providing exceptional customer service. To apply please: 1. Provide a few examples of your work 2. Let me know what you charge for a given level of quality Also, so I know that you’ve read and understood this job post, please start off your response with how many years you’ve been doing this for. Smile,
a month ago24 proposalsRemoteopportunity
PPC Paid Ads Manager for Tradesman Software
We are a growing software startup specialising in field service and job management solutions for service and trade businesses like plumbers, electricians, and maintenance professionals. Our software empowers these companies to efficiently handle their jobs, schedules, invoices, and field operations. Currently, our focus is on the UK market, catering to micro and small businesses with customer sizes ranging from 2-40 staff members. As well as some small paid campaigns in other UK speaking territories such as Australia and New zealand About the role: The role is to promote brand awareness and drive acquisition volumes through the use of digital ads, with a keen focus on ROI. You will need proven experience of paid media, including Google Ads and potentially Social Media Advertising in future. Your aim is to put Workever firmly on the map as a field management software solution for tradesmen and service businesses. Skills required: - Someone who already feels confident to manage and execute paid-for media alone - Ability to create event codes, domain whitelisting, API tracking and Pixel checking - Ability to collaborative effectively with other freelancers and the rest of the team - Understanding of SaaS business to drive subscriptions at a sensible ROI - Ability to report back monthly and offer recommendations for improvement - Good understanding of keyword research Day to day would include: - Analysing current campaigns to make recommendations on where to improve and remove and where to place budget for the lowest CPA - Understanding target audience, how to reach them and how to expand the offering to higher headcount businesses in a cost-effective manner - Managing performance reports and ensuring that all data is accurate and up to date - Employing a test and learn strategy to each ad group/campaign to understand efficiency and challenges - Creating visibility across individual trade verticals - Keeping a close eye on bid strategy, CTAs and landing pages to improve conversion - Trialling and recommending alternate platforms such as Performance Max, Bing Ads - Continual optimisation of campaigns to drive success - Using Search Console to interrogate potential opportunities Rough Monthly Paid ads budget: £6,500
15 days ago33 proposalsRemoteTelesales cold calling + presenting offer on zoom to warm leads
We are looking for someone to have one hour zoom calls with warm leads talking through our brochure and service to property sourcers and investors and chasing up to close the sale. Training will be provided and you are simply reading from the brochure. Calls tend to be approx. 40 mins. We are happy to pay an hourly rate of £15 phr plus £100 commission for each sale. In addition to this we are also looking for someone to do cold calls to estate agents to offer our services where we can provide you with the script and contacts to set up a zoom call and speak to them about our service on another day. The service for estate agents isn’t chargeable.
22 days ago21 proposalsRemoteData Entry
I work as part of an accountancy firm and we require someone who has good knowledge of using excel & tax calc. we require 2 excel spreadsheets to be transferred from excel to tax calc. these spreadsheets include customer name contact details Etc. the outcome we expect is that all information from the excel spreadsheets is transferred onto tax calc. the deadline we have for this is 2 weeks. we will pay a fixed fee of £102
16 days ago56 proposalsRemoteWriter/ graphc designer
I need someone to provide approx 6-8 brief product descriptions and supply accompanying image for similar descriptions to popular services in the following areas: Online marketing Web design Admin tasks I'd suggest you look at the popular services which are being sold in the PPH hourlies and reword to suit as well as provide a suitable and relevant image, see link https://birminghamhub.co.uk/services-3/ Need don asap, ideally within 4 hrs
23 days ago12 proposalsRemoteopportunity
Interactive Video development
Hello, I'm looking for some to help me with the development of a interactive video to help us collect information from the interactions with our users. Example: https://drive.google.com/file/d/1h1daojW78h1WxrQ_R5LTBeQ0VyUDSc5C/view?usp=sharing In brief: 1) We will provide you with an animated video to teach our users about certain "good behaviour at work" 2) Trough a web page, we will need to create several stop during the video, where the user can read a question and choose the answer among 3 different options (1 Right answer + 2 Wrong Answer) 3) Feeedback based on the answer (right wrong) 4) Possibility of giving and collecting a score for the users and for our company based on each right answer / wrong answer 5) Possibility to collect the informations of the answer given by each users in a dedicated database. Can you please come back to us with time and pricing for the development of a similar service (video will be developed on the side by us). This service will need to be applied to several video with different questions and target. Thank you, Andrea
7 days ago21 proposalsRemoteDesign Website & set up Instagram page
I need a simple interior design website built and Instagram page You will design a few simple pages showing about us page our services, contact us page. I will give you the photos I will write the content You will set the website live Work needs completing in 3 days
12 days ago49 proposalsRemoteopportunity
Custom Booking System
Hi, I'm looking for someone to build a custom build booking system for my business, Swift Wellbeing (swiftwellbeing.com). We design & implement wellbeing programmes to workplaces all over London. Everything from Yoga, Pilates, Fitness, Nutrition Workshops, Chair Massages & more. Some of our clients require booking systems to help with event management. I would like to be able to offer a white label service for each client, which also enables our team to easily access and view bookings etc.
2 days ago92 proposalsRemoteopportunitypre-fundedurgent
Webhook to sync Dropbox 'Team folder' changes to OneDrive
Prefer C# as the language. Summary - Using an Azure Web App as the platform; Two (2) Web Apps. One for the Webhook receiver, the second for the 'worker process pool'. They will NOT run on the same Web App service in production and will be isolated from each other. 1 - Dropbox file change Webhook receiver that will queue file sync to the corresponding OneDrive (match 'Team folder') requests for the worker process pool. If there is an existing outstanding sync request for the same file skip additional sync request. Process will refresh Dropbox user watch list, refresh Dropbox Team folder -> OneDrive mapping hourly. 2 - A worker process pool that will perform the queued file download from Dropbox & upload the file to the corresponding OneDrive location. The worker process pool must be configurable of how many simultaneous downloads. Requirement of a 5-worker process pool for the deliverable. Worker process pool will operate on file sync queue in a FIFO manner. Will provide Azure Web App service, access to MS Dataverse & SQL Server. Dropbox Webhooks reference URL below https://www.dropbox.com/developers/reference/webhooks OneDrive API reference URL below - please use REST API beta not 1.0 version https://learn.microsoft.com/en-us/graph/api/resources/onedrive?view=graph-rest-beta Azure Web App reference URL below https://azure.microsoft.com/en-us/pricing/details/app-service/windows/
3 days ago22 proposalsRemoteExpires in 27Lead Generation Partners
Job summary / objective: eyeora XR is looking for the right candidate to provide sales and marketing support in building a pipeline of leads to meet business plans, quotas and company objectives. Responsible for designing awareness/ad campaigns and generating leads through phone calls, social media and emails. Responsibilities & duties: • Research, track, maintain and update leads • Make outgoing calls to develop new business • Contact prospects to qualify leads • Direct email marketing to key clients and prospects • Research and maintain lead generation database • Conduct customer research • Conduct client or market surveys to obtain information about potential leads • Participate in the preparation of proposals and / or sales presentations • Provide accurate and timely information to management • Develop a strong knowledge of the company’s products and services in order to facilitate the sales process Skills / attributes required: • Excellent English communication (verbal and written) • Experience with cold calling • Experience with research and maintaining databases • Proficient in MS Office including Word, Excel, and Outlook • Experience in using CRM • Strong project and time management skills • Experience working with Western companies (preferred) Qualifications / experience required: • Bachelor’s degree in Marketing or Business Administration • 1-2-year(s) experience in Lead Generation
10 days ago16 proposalsRemoteopportunity
Mailchimp expert and strategist to help me with email marketing
I need an email marketing expert to plan out a full campaign for multiple different services and set it up on Mailchimp too. Must know Mailchimp extremely well I am not looking for a basic setup. I am looking for an advanced email marketing expert.
15 days ago48 proposalsRemote