Customer Service Projects

Short-term rental sales specialist

Short-term rental sales specialist needed for a UK serviced accommodation company. This active sales role converts enquiries into bookings, sources properties, negotiates with hosts, manages CRM and pipeline, and handles booking administration. Must have proven short-term rental experience, exceptional spoken and written English, strong sales skills, high energy, technical proficiency with spreadsheets and CRMs, and reliable UK-hours availability.

Experienced UK telemarketer for cold B2B calls to care homes

I run a UK technology company that works with care homes. I have a screened list of around 700 UK care homes (checked against TPS and CTPS) and I need an experienced UK based telemarketer to make cold outbound B2B calls on my behalf. This is cold calling, not warm follow up. The people you call have not heard of us before. Your job is a calm, professional introduction to a low cost, no obligation service (a £195 IT cost review), and booking anyone interested in for a short follow up call with me. Consultative and never pushy, but confident opening a cold conversation and handling a brush off. What I need: 1. UK based, native English speaker with a clear, confident phone manner. I am cold calling British care home managers, so this matters a great deal. 2. Proven cold B2B outbound calling experience, ideally in healthcare, care, or professional services. 3. Comfortable working from a supplied list and script, opening cold, handling objections, logging outcomes, and booking appointments. 4. Happy to start with a small paid trial (a few hours or a small block of calls) before any longer arrangement. Please include in your proposal: 1. Your rate, and whether you charge by the hour, by the day, or per booked appointment. 2. Whether you can start with a small trial rather than a long contract. 3. Your relevant cold calling experience, especially any care sector or IT and technology work. I would like to move quickly, so please include pricing in your first message.

UK Telesales Closer, Warm Leads. Paid Trial + Commission

LocalWins (localwins.co.uk) is a UK AI agency for small and local businesses, from £49/month. We build, install and run AI for trades and local SMEs: missed-call text-back, 24/7 AI text-back chat that answers questions and books jobs in, an AI receptionist, AI replies to Google reviews, automatic review requests after every job, instant lead response, AI website chat, online booking and brand-new websites. LocalWins Ltd, Companies House 17242503. THE ROLE We need a confident phone closer with native or fluent UK English to call WARM leads and sign them up to the £49/month service. These are not cold lists. Every business has already received a personalised report on their own missed-call and online-presence gaps, and many have opened and read it. You call, talk it through like a local, and close. WHAT YOU GET - Paid trial: around 20 hours at £15 to £20 per hour depending on experience - Then £75 to £100 bonus per signup (clawback if the customer cancels within 60 days) - A ready-made web call console: lead details, what they opened and replied to, their personalised report link, one-tap outcome logging - Call script and objection-handling notes provided - Remote, flexible UK daytime hours, self-employed basis - Ongoing work and better commission terms for the right person WHO YOU ARE - Native or fluent UK English speaker with natural rapport with tradespeople and small business owners (callers must sound local, that is the whole point of our service) - Proven B2B telesales or phone sales experience, comfortable closing low-ticket monthly subscriptions - Own phone and laptop, reliable internet - Genuinely self-employed (you handle your own tax) TO APPLY Send a short note on your relevant sales experience plus a 1-minute voice note introducing yourself as if you were calling a plumber who missed a customer's call this morning.

Zoho Creator Developer Needed – Healthcare App

We are a small startup healthcare service looking for a reliable and cost-effective Zoho Creator freelancer to develop a simple custom operational application integrated with our existing WordPress website. The application is intended for internal healthcare workflow management and field staff operations. We prefer a clean, practical, mobile-friendly, and scalable solution suitable for a growing service-based organization. Requirements: • Experience in Zoho Creator • Experience integrating with WordPress • Mobile-friendly workflow development • Simple dashboard & reporting experience • Good communication and long-term support availability Preference: • /Healthcare/service industry workflow experience is an advantage • Cost-effective startup-friendly developers preferred Please share: • Similar projects completed • Portfolio/demo links • Approximate timeline • Estimated budget We are looking for practical and user-friendly solutions rather than complex enterprise systems.

Help me improve my Google Ads Campaign

I'm looking for a Google Ads expert to help me evaluate and improve my current Google Ads campaign. I want to manage it effectively on my own after the project, so guidance is key. Scope of work: - Review current Google Ads campaign - Identify areas for improvement and provide feedback & management advice - Do a follow-up call/chat in a few weeks' time to review performance after updates & give feedback Company details: First Step Trust https://firststeptrust.org.uk Industry: Non-profit, Automotive This project is for the Google Ad campaign of SMaRT Garage Services, a social enterprise under First Step Trust. SMaRT Garage Services is an auto centre that provides servicing, repairs and MOTs. It is a standard auto centre, but the profits are re-invested back into our charity. About our charity: We are a charity which aims to support people with mental health problems & other challenges that put them at a disadvantage for employment. This ad is about promoting the aforementioned garage to clients to bring in more income to support our charity.

High Capacity Freelance Administrative VA Flexible Remote

We are a fast paced family mediation service. We seek a meticulous, autonomous Virtual Administrative Assistant for a busy mediation practice transitioning to Notion CRM and Google Drive. You will manage client files, maintain real-time pipeline updates, execute onboarding workflows (create Drive folders, process SignNow agreements and £500 voucher schemes), manage complex mediator schedules, triage inboxes, call leads, validate Universal Credit evidence within 30-day rules, and provide empathetic client support. Notion mastery with database relations and templates is required.

Growth Consultant for SaaS — Go-to-Market & Revenue Plan

I'm a solo founder of a fully built, pre-launch SaaS product. The product is technically complete, but it hasn't launched yet — so I currently have zero paying users and zero revenue. I'm looking for an experienced business/growth consultant to help me change that and reach sustainable revenue within the next 2–3 months. I'll share full details about the product, pricing, and the marketing assets I've already built once we connect. For now, here's the scope of what I need help with: 1. Build an overall go-to-market and launch plan — a clear, concrete action plan to reach reasonable revenue within 2–3 months. 2. Validate whether the business model actually works and can generate real revenue. 3. Set targets and milestones, and help me track progress against them. 4. Assess the market and competitors, then assess my current product against what the market wants. (I have complete Ahrefs, SEMrush, and SimilarWeb reports covering 10 competitors, which I'll share.) 5. Identify gaps in the market and recommend new features to make the product more attractive and increase revenue. 6. Help me decide what to focus on and what to ignore. 7. Advise whether I'm targeting the right customer and the right geography. 8. Evaluate my pricing tiers — too high, too low, or wrong in structure. 9. Identify and prioritize the customer acquisition channels most likely to work. 10. Advise on positioning and messaging. 11. Recommend referral, affiliate, and partnership programs where they're genuinely worth it.

Full-Stack Developer Needed for Existing Web Application

I am looking for an experienced Full-Stack Developer to help improve and expand an existing web application. The application is already built and currently requires additional development work, including new feature implementation, backend improvements, frontend updates, performance optimization, and technical improvements. The goal of this project is to continue developing the platform, improve its stability, and prepare it for future growth. Scope of work: Develop new frontend features Improve existing backend functionality Create and update APIs Work with database operations Optimize application performance Fix existing issues and improve workflows Integrate third-party services where required Review the current codebase and suggest improvements Required experience: Strong experience with JavaScript / TypeScript Experience with frontend frameworks such as React or Next.js Backend development experience with Node.js or similar technologies Database experience (PostgreSQL preferred) Experience working with APIs and existing applications I will provide the current project details, technical requirements, and documentation after initial discussion. Please share: Similar projects you have worked on Your experience with similar web applications Estimated timeline and availability

Push notifications for an AI productivity PWA

I have a live Progressive Web App (herelet.me) built with React/TypeScript, Supabase, and Lovable. It's a productivity tool for ADHD users and I need push notifications so I can re-engage users when they have tasks waiting. The stack: React frontend (built via Lovable, code on GitHub), Supabase for backend/auth/edge functions. What I need: 1. Service worker setup that handles push notifications reliably without breaking existing PWA caching (I've had issues with service workers causing blank screens, so this needs to be done carefully) 2. Web Push API integration with VAPID keys stored in Supabase 3. Permission request flow that feels friendly, not aggressive — prompt after the user has completed their first brain dump, not on first visit 4. Ability to trigger notifications from Supabase edge functions (e.g. "You have 3 tasks waiting" or "Your quest is paused — ready to pick it up?") 5. Rich notifications with app icon and tap-to-open deep linking back to the relevant screen 6. Cross-browser compatibility (Chrome, Safari, Firefox) 7. Unsubscribe option in the app's Profile tab Important context: the previous service worker implementation caused caching issues that broke the app on Chrome. I need someone who knows PWA service workers well enough to avoid that happening again. Thanks in advance!

Commercial / coordinator

Someone responsible for: * pipeline * CRM * lead follow up * partnerships * podcast outreach * newsletter operations * relationship management My biggest challenge & focus is continuous pipeline generation & management The right person: – I am looking for someone with experience in professional services and/or sport, and I’d like to see some samples of your work and understand your familiarity with LinkedIn Sales Navigator – I want to run this for a trial period: 30 days, paid, with agreed KPIs (e.g. 20 qualified conversations per month) – I am looking to retain the right person long-term – Looking for a great communicator, good listener, high EQ and commercially experienced

opportunity

Zoho Forms in my CRM

I am looking for an experienced Zoho specialist to complete and refine existing Zoho Forms and Zoho CRM Processes. You must speak good English. I find it hard to understand strong foreign accents. This is not a build from scratch. Three Zoho Forms already exist, are connected to the CRM Contacts module, and the main contact and address fields are already mapped. A detailed workflow specification and screenshots will be provided to those who can evidence their expertise in Zoho Forms integrated to CRM. (Mandatory or we won't engaged your proposal.) The remaining work includes: Reviewing and editing the existing form-to-CRM integrations to fulfill their design intentions Preventing duplicate Contacts and unwanted overwriting of existing data Configuring the our Marketing Status stages Adding conditional Consumer Business Stakeholders routes Adding Defined Choices for Certain Type of Stakeholders Configuring secure identity and business-document submission for our approval and deleting files when approved. Adding the final stages of customer verifications. Creating basic editable CRM email-templates and form auto-responder shells. Some already exist. Ensuring only Verified Contacts qualify for marketing to ensure only Verified Contacts are counted in Zoho Marketing Numbers. Testing the complete workflow and providing clear handover evidence I will write the text for the auto-responders wording. The developer only needs to create the functional editable templates, merge fields, links and triggers.

SaaS Developer — Bathroom360 Platform (React, Supabase)

ABOUT BATHROOM360 Bathroom360 Ltd is a UK-based technology startup building a vertical SaaS platform for the bathroom installation industry. Our platform takes a bathroom installer seamlessly from first customer contact through to invoicing and aftercare — survey, floor plan, 3D visualisation, quotation, building regulations, scheduling, and payment — in one connected cloud platform. We are seeking an experienced full-stack developer to build Version 1.0 of the Bathroom360 platform, ready for showcase at London Build Expo, Olympia, November 2026. A full Product Blueprint is attached to this posting. Please read it before submitting your proposal. Proposals that do not reference the Blueprint will not be considered. --- THE PROJECT We require a complete SaaS platform built to the specification in the attached Bathroom360 Product Blueprint. The platform serves three customer segments: independent bathroom installers, bathroom showrooms, and white-label partners. The platform includes 15 modules: company onboarding, customer CRM, bathroom survey, floor plan designer, 3D visualiser, finishes and tile specification, supplier product library, quotation engine, building regulations guidance, job scheduling, installation workflow, snagging and sign-off, invoicing and payments, aftercare and warranty, and an AI assistant powered by the Anthropic Claude API. --- TECHNOLOGY STACK REQUIRED The Blueprint specifies the following technology stack. You must have demonstrable experience with all of the following: - React and Next.js — frontend framework - Supabase — database, authentication, storage, and edge functions - Three.js — 3D bathroom visualisation - Tailwind CSS — styling - Stripe — subscription billing - Resend — email delivery - Anthropic Claude API — AI assistant integration - Vercel — hosting and deployment --- WHAT WE ARE LOOKING FOR - A developer or small team with a portfolio of completed SaaS projects - Demonstrable Three.js experience — please include examples of 3D work in your proposal - Experience building multi-tenant SaaS platforms with Supabase row-level security - Strong communication in English — this is a collaborative project requiring regular updates - UK-based or UK timezone working hours preferred --- PROJECT STRUCTURE This is a fixed-price project with milestone payments. We do not pay hourly and we do not pay the full amount upfront. Payment is structured as follows: - 25% on project start and infrastructure setup - 25% on completion of Phase 1 modules (survey, floor plan, 3D, quotation, PDF) - 25% on completion of Phase 2 modules (supplier library, invoicing, scheduling, AI) - 25% on final delivery, testing, and Expo readiness sign-off --- TIMELINE - Development start: August 2026 - Phase 1 complete: September 2026 - Phase 2 complete: October 2026 - Final delivery and testing: November 2026 - Showcase: London Build Expo, Olympia, November 2026 --- WHAT YOUR PROPOSAL MUST INCLUDE We will not respond to generic proposals. Your proposal must include: 1. Confirmation that you have read the attached Product Blueprint 2. Your fixed-price quote for the complete Version 1.0 build 3. Links to at least two previous SaaS projects you have built 4. At least one example of Three.js or 3D web work you have completed 5. Your proposed delivery timeline with milestones 6. Any questions or concerns about the specification --- ABOUT THE COMPANY Bathroom360 Ltd is founded by Pamella Edwards — a qualified plumber, heating and gas engineer, and Triple-Appointed London Build Ambassador for Women in Construction, Diversity in Construction, and Sustainability in Construction. The platform is built on deep industry expertise and a clear commercial model with three revenue segments. We are a serious business with a clear vision, a detailed product specification, and a confirmed showcase event. We are looking for a developer who is equally serious and can deliver to a professional standard. Please attach your proposal and we will respond within 48 hours. Bathroom360 Ltd

Open Social Media Accounts

Seeking an experienced social media specialist to create and optimize profiles for a travel agency on Facebook, Instagram, Pinterest, and TikTok, plus recommend additional relevant platforms. Tasks include cohesive branding, compelling bios, profile imagery, keyword-rich descriptions, location and service details, content guidance, and platform-specific best practices. Deliverables: fully configured accounts, visuals, written bios, and a brief strategy outline to draw audience engagement and bookings.

Connectwise Programmer

Seeking an experienced ConnectWise PSA and RMM implementation specialist to configure and optimize our environment. Scope includes configuring ConnectWise PSA, creating service boards, setting up agreements and recurring billing, designing workflow rules, configuring ConnectWise RMM policies and patch management, integrating ScreenConnect and QuickBooks, and delivering comprehensive documentation and owner training. Must have prior MSP experience and demonstrate previous ConnectWise implementations. Provide examples of completed ConnectWise environments and outcomes.

opportunity

I need a reels / tiktok / short form editor (monthly retainer)

Reels /TikTok Editor Women's Travel Brand (part-time, ongoing) Hi! I'm a founder and brand owner of a travel company and I am looking for someone to support me with Reels / Short form video editing on a monthly ongoing basis. The kind of content that I will need editing: > mini vlogs > voiceover > talking to the camera > quick cuts aesthetic style posts I am looking for around 25-30 edited pieces of content each month - all content will be provided to you! I would love to start on a trial maybe editing 3-5 videos first to see if I like the quality / style and then we can work ongoing long term on a retainer basis! There is room to grow into the role as well! I have a huge amount of content from the past that has been captured and content that is constantly being recorded so there is huge opportunity to work together here. You'll thrive here if you: Live and breathe Instagram Reels + CapCut + TikTok Are reliable and fast (daily cadence matters as I need to trust it gets done and sometimes content may need to be edited within 24-48 hours, sometimes time will be longer) Communicate clearly in English Have worked with travel brands / founders before Ideally, I am looking for a woman who understands a female audience and bonus if you're a traveller, as that is my ideal customer! Here is the type of style of content that I will need: REFERENCE 1 TALKING TO CAMERA - https://www.instagram.com/reel/DWJ_iTcCGO8/ REFERENCE 2 VLOG - https://www.instagram.com/reel/DZnvvd8ALex/ REFERENCE 3 AESTHETIC - https://www.instagram.com/reel/DZb9qJgJ36y/ REFERENCE 4 VOICEOVER - https://www.instagram.com/reel/DaLpNkPMVjy/ To apply: Send 2–3 short-form examples you've made that are aligned with the reference examples above, plus the word "pink sand" at the top so I know you read this.

opportunity

Need a simple booking plugin created with gibhub?

Build a Shopify embedded app "Soft Play Session Booking App" using Gadget’s template. Enable creation of up to four daily sessions with title, date, times, capacities, status and notes. Configure ticket types and pricing, with capacity rules (children over 12m count by default) and prevent overbooking. Implement storefront widget to select date, session and ticket quantities, calculate price, validate availability and add booking details via line item properties to the “Soft Play Booking” product. Sync orders via Shopify webhooks to create bookings, adjust capacity, handle cancellations/refunds, and send customer and admin email notifications. Provide admin dashboard with sessions, pricing, bookings table, manual booking form, exports and calendar.

Consulting

Seeking an experienced consultant with strong operating system expertise to provide guidance and support. Tasks include diagnosing OS-level issues, optimizing performance, configuring system services, implementing security best practices, and advising on architecture decisions across Linux, Windows, or Unix environments. Ideal candidate demonstrates deep knowledge of kernels, process management, filesystems, drivers, and virtualization, with proven troubleshooting skills and clear technical documentation. Prompt, reliable, and solution-oriented professionals encouraged to bid.

Seonand adword specialist needed

SEO & Google Ads Implementation Specialist Needed (No Strategy Required) We're looking for an experienced SEO and Google Ads specialist to implement a complete marketing plan for our removals company. Important: The strategy, keyword research, content, and implementation plan have already been created. We are not looking for someone to redesign the strategy or sell us a new package. We need someone who can professionally execute what has already been planned. Tasks include: - Publish and optimise SEO content on our WordPress website. - Create and optimise location/service pages. - Implement on-page SEO (titles, meta descriptions, headings, internal links, image optimisation, schema where required). - Set up and optimise Google Ads campaigns using our existing campaign structure. - Configure conversion tracking and analytics where required. - Ensure everything is implemented correctly and follows SEO best practices. Requirements: - Strong WordPress experience. - Proven SEO implementation experience. - Google Ads management experience. - Good communication. - Able to follow detailed instructions rather than replacing the existing strategy. Please include: - Examples of similar work you've completed. - Your hourly rate. - Your availability. - How many hours you estimate this implementation will take. This could lead to ongoing work for the right freelancer once the initial implementation is complete.

Copywriter to Refine Website Content for Accommodation Business

I am looking for a skilled website copywriter to help polish and improve the content on a WordPress website for an accommodation business. The site layout and main pages are already in place, but the wording now needs a professional copywriting review. Some pages already have draft content that needs improving, while others may need new copy written from scratch. This project is focused on making the website feel more polished, trustworthy, and conversion-focused, while keeping the language warm, clear, and easy for visitors to understand. The freelancer must have previous experience reviewing and improving website content for similar projects, ideally for accommodation, hospitality, travel, or service-based businesses. The work will include: - Reviewing the current website copy - Improving the wording across key pages - Writing stronger headlines and calls to action - Creating copy for pages that need additional content - Making the tone consistent across the full website - Suggesting any useful content sections that could help build trust with visitors - Adding relevant keywords naturally where appropriate This is a copywriting and content improvement project only. No WordPress design, development, or technical website work is required.

Virtual Assistant

Freelance Virtual Assistant Wanted We are looking to build a relationship with a reliable and professional Freelance Virtual Assistant who can provide administrative support on an hourly basis, as and when required. The primary responsibilities will include: * Making and receiving telephone calls on our behalf. * Arranging and confirming appointments. * Managing diaries and calendars. * Managing and responding to emails. * Drafting professional correspondence. * Following up with clients and contacts. * General administrative support. * Internet research and other virtual assistant tasks as required. We’re looking for someone who is: * Friendly, confident and professional on the telephone. * Highly organised with excellent attention to detail. * An excellent communicator with outstanding written and spoken English. * Able to work independently and maintain complete confidentiality. * Experienced in providing virtual assistant or executive assistant services. * Proficient in Microsoft Office, Google Workspace and other online tools.