UK Phone Answering & Lead Handling (Inbound)

I’m looking for a reliable UK-based (or UK-accented) phone answering professional to handle inbound calls only for an established UK training provider delivering professional compliance and technical courses.

This role is enquiry handling, not sales pressure and not payment processing. Callers are typically ringing to ask about course dates, locations, availability, or booking process.

Important security note:
You will never be required to take payment or credit/debit card details over the phone. All payments are handled via secure payment links or invoicing only.

What the role involves

Answering inbound calls during agreed hours

Handling basic training course enquiries (script and FAQs provided)

Confirming course availability and options

Collecting accurate caller details (name, company, email, phone, location)

Sending a secure payment link or confirming that an invoice will be issued

Booking call-backs where required

Logging enquiries clearly and accurately

What the role does not involve

No cold calling

No hard selling

No handling of card or payment details

What I’m looking for

Clear, professional UK phone manner

Calm, confident communication with tradespeople, facilities managers, and business owners

Strong attention to detail when capturing information

Reliable availability and consistent call handling

Previous phone answering, VA, or customer service experience preferred

What I’ll provide

Call script and FAQs

Clear guidance on when to answer vs escalate

Simple enquiry logging process

Secure payment link / invoice workflow

Additional details

Ongoing work (not a one-off task)

Call volume is currently modest but increasing

Paid per hour or per call — open to sensible proposals

Full business details shared after initial screening

To apply, please confirm

Your availability (days and times)

Your experience with phone answering or enquiry handling

Whether you’ve worked with training providers, trades, or service-based businesses

I’m looking for someone dependable, professional, and security-minded rather than sales-driven.