Customer Service Projects

Client Interview Partner (Long-Term / Permanent Role)

1. About Us We are a US-based software development agency led by Michael, delivering high-quality development services to clients worldwide. We work with a skilled developer team and are now looking for a long-term partner to handle client-facing responsibilities and grow with the company. 2. Role Overview We are seeking a reliable and professional partner who will represent our agency in client interviews and manage ongoing client communications. This is a long-term collaboration with profit-sharing and full transparency. You will work closely with the founder and development team, acting as the main communication bridge between our clients and internal team once projects begin. 3. Key Responsibilities - Client Interviews & Onboarding Attend and conduct interviews with potential clients on behalf of the agency Receive full support and preparation from the founder before interviews Represent the agency professionally and clearly communicate our capabilities - Client Communication & Project Coordination Act as the primary point of contact for clients after contracts are secured Maintain regular communication with clients regarding project progress, updates, and requirements Coordinate with the internal development team to ensure client expectations are met - Account & Platform Management Help manage and operate agency-related accounts such as: LinkedIn (initially using your account; company account will be created as the agency grows) Job platforms (Indeed, ZipRecruiter, etc.) Financial Accounts (Bank, PayPal, Zelle, etc.) Other operational tools as needed Work jointly with the founder using shared systems for full transparency - Transparency & Collaboration Operate under a signed employee/partner agreement All communications, accounts, and payments are handled transparently All financial transactions go through shared and trackable accounts 4. What We Handle - Background checks and client paperwork - Contracts and legal documentation - Developer hiring and task execution - Tax handling and administrative overhead 5. Compensation - 15–20% profit share after tax deduction Typical earnings: $1,000–$1,500 per month, with growth potential as the agency scales - Payments are split immediately after client payments are received 6. Ideal Candidate - US Citizen - Strong English communication skills (verbal and written) - Confident in client-facing interviews and discussions - Professional, trustworthy, and long-term oriented - Comfortable working remotely and collaboratively - Experience in tech, recruitment, or client management is a plus 7. Why Join Us - Long-term partnership opportunity, not a short-term contract - Clear profit-sharing model - Full transparency in operations and finances - Opportunity to grow alongside a scaling software agency

opportunity

Shopify Expert & Brand Designer

Project Overview: We are looking to hire an expert-level Shopify professional with strong branding and design capability to uplevel, refine, and complete our Shopify store to a high-end, launch-ready standard. Our business operates in the premium fashion space for women. We are positioning ourselves as a high-quality, elegant brand, and every touchpoint must reflect this clearly. We have already purchased the Nimbus Shopify theme and have begun building the website. Your role is to use theme to enhance, elevate, and professionally finish the store, ensuring it meets a high commercial and aesthetic standard suitable for launch. There are lots of features that come with the store and we would like explore some of these with you. Alongside the website, we are also looking to develop and enhance our logo and overall branding. We already have a strong idea of the direction we want. We are looking for someone who can refine and strengthen this vision. As such, we would like this to go on simultaneously and not one step and a time due to time constraints. Scope of Work: 1. Shopify Website Enhancement (Priority – 1 or 2 Weeks Deadline) Professionally enhance the existing Shopify website built using the Nimbus theme Improve layout, spacing, typography, imagery, and overall polish Ensure a premium user experience across desktop and mobile Make the site fully launch-ready within 1 week (maximum 2 weeks) Final checks for responsiveness, consistency, and presentation Improve the overall performance to over 90 by using google insights as a benchmark We will also need your support in purchasing a few items from the shopify shop and embed them as part of the website. Mainly things related to: 1. Email and SMS marketing (Brevo PushOwl etc) 2. Multi currency (which may not be an issue) 3. Abonded checkout (design the email and flow to this too) 4. Loyalty programme (such as Smile: Loyalty Program Rewards) 5. block fraud filter (blockify) 6. SEO app intgregated 7. Google Analytics set up too 8. back in stock alert There will definately be more a few more to add and we believe you will be in a position to give us these suggestions. 2. Product Listings & SEO Optimisation (Critical) Approximately 20/25 dresses will be listed on the website for now. SEO is extremely important to us. and you will be required to fully optimise the website and all product listings for SEO This includes: Page titles and meta descriptions Product titles and descriptions structured for search Image optimisation and alt text URL structure On-page SEO best practices Improve layout, spacing, typography, imagery, and overall polish Ensure premium UX across desktop and mobile Final QA and launch readiness (Please note once the website has been designed the SEO element can be worked on a few weeks). 3. Logo Creation Create a refined, premium logo aligned with our brand direction Primary and secondary logo variations Web and print-ready files 4. Branding (One-Pager) One-page brand guideline covering: Colour palette Typography Logo usage Visual direction Logo variations for packaging, social media, and website use A clean, modern, elegant design style Brand guideline documentation 5. Packaging Design Dimensions will be provided. Required: Mailing bags – two designs 1. One everyday design 2. One gift design Two to three size variations will be needed We will also need a gift box designed too based off the design. two or three dimensions will be needed. 6. Wrapping Paper Design - Branded wrapping paper aligned with the overall identity 7. Clothing Tags -Branded garment tag design 8. Social Media Branding Instagram profile image Instagram highlight icons/buttons Social-media-ready logo variations Branding suitable for Instagram, Facebook, and TikTok Instagram profile image Instagram highlight icons/buttons Platform-ready logo assets 9. Stationery (this can be completed later and is not included in the deadline) Branded letterhead for the main company Branded invoice template for the main company Email signature Email footer and header designed Business card Branded order/return slips Also any customer-facing documents that require a cohesive look 10. Packaging inserts (thank you notes, care cards, discount codes) All files should be handed over as editable source files and export files with correct measurements and bleed areas. Who We Are Looking For: 1. We are exclsively looking for experienced experts or established teams who can demonstrate a clear ability to uplevel Shopify stores to a high standard. 2. This role is not suitable for beginners, template-only designers, or SEO generalists. You must be able to show: 1. Shopify sites you have enhanced and refined, not just launched 2. SEO-optimised product and collection pages 3. Premium or fashion-focused branding and packaging 4. The ability to run parallel workstreams without compromising quality

Freelance Sales Professional

We have an exciting part time opportunity for an experienced freelance sales professional within our B2B business development agency. The role will require flexible working, 8-10 hours per week over three days - during US business hours which will be evenings in the UK. The project will run for approximately 3 months however there is the potential for on-going work for the right candidate. We are a UK based business development agency with global clients that have US based sales and marketing teams. We support our clients marketing department, helping them to improve the quality of the leads they generate for sales. We qualify the leads they are already generating to identify real sales opportunities and we also support business development through prospecting and cold outreach. Our clients are from a number of industries so the work is varied, this keeps things interesting but requires the ability to work on multiple projects. We all work from home and can be flexible with working hours. Lots of our team work with us because a standard 9-5 job no longer fits their lifestyle they want a better work life balance. We offer a great working environment but we have high expectations, we deliver exceptional service and results to our clients and therefore need this from our team members. If you have a background in sales and are looking for something a bit different let’s have a chat. Job duties: Using VoiP software for telephone calls and creating and sending email introductions to prospects:- Secure high-quality sales opportunities on behalf of our clients; Develop and maintain relationships with client prospects; Proactively engage in improvement strategies by providing feedback on prospecting process. Report on activity Attend Teams meetings with clients as required Experience and essential skills required: Minimum 3 years in a sales role; Proficient and confident with cold calling; Demonstrated proven track record of success in B2B sales, meeting sales objectives; Impeccable written and spoken communication skills. Positive and professional telephone manner. Understanding of effective sales techniques Strong administrative skills. Proficient knowledge of CRM tools i.e. Salesforce Interested? Please get in touch, sharing your CV or a detailed LinkedIn profile. Job Type: Part-time / remote Pay: £15 per hour Expected hours: 8-10 per week Industry Advertising Services Employment Type Part-time

Website Design - High end executive search boutique - London

Website Design Brief – Confidential Legal Recruitment Firm Project Overview We are a confidential, specialist legal recruitment firm preparing a new market entry. We are seeking a designer to create a slick, modern, and highly professional website that communicates discretion, credibility, and seniority. This is a premium, relationship-led recruitment business, not a high-volume or mass-market agency. The website should feel exclusive, understated, and intelligent, appealing to senior legal professionals and decision-makers. A logo and initial brand direction already exist. The focus of this project is to design a website that positions the firm as a serious, trusted legal search partner from day one. Objectives Establish immediate credibility and trust Position the firm as premium, selective, and discreet Appeal to senior lawyers, partners, and legal leadership Keep the experience simple, calm, and refined Avoid anything generic, sales-driven, or recruiter cliché Scope of Work We are looking for high-quality UI/UX website design, with strong attention to typography, layout, and hierarchy. Expected scope: Desktop and mobile responsive design Approximately 5–7 pages, likely including: Home About What We Do / Practice Areas Our Approach Clients & Candidates (or similar) Contact Clear structure and restrained use of visual elements Subtle polish (transitions, hover states) only where it adds refinement This brief is design-first. Development can be discussed separately if required. Design Direction The website should feel: Minimal Professional Discreet Confident Timeless Visual preferences: Neutral, muted colour palette (black, white, greys, soft tones) Strong, editorial-style typography Clean layouts with generous white space High-quality abstract, architectural, or typographic visuals No stocky recruitment imagery or clichés Target Audience Law firm partners and senior associates In-house legal leadership High-calibre legal professionals An audience that values discretion, clarity, and quality What Will Be Provided Logo and brand assets Draft content and messaging Clear feedback and prompt communication What We’re Looking For A designer with experience in professional services, legal, finance, or consulting Excellent typography and layout skills Ability to design for a premium, conservative audience A thoughtful, collaborative approach with attention to detail Please include: Relevant portfolio examples Your proposed approach Estimated timeline Clear pricing structure Budget & Timeline Budget: Flexible for the right quality Timeline: Ideally 3–5 weeks, but open to discussion Confidentiality This project is strictly confidential. Applicants must agree not to disclose the project, its purpose, or any materials shared during the engagement.

Data Annual Form 10-k

Overview Accountants must be familiar with the amount of data required in the Annual Form 10-K filing and the Annual Proxy filing for publicly traded companies because they will use the data from these filings to research a company’s competitors. Accountants can even use the data from these filings in their personal life to research investment opportunities. Scenario In this milestone, you will prepare a valuation for a 1% minority shareholder on the assumption that your company is a “going concern” company, meaning that the company will be able to pay its financial obligations as needed for the foreseeable future. Directions In this milestone, you will provide a brief history and overview of the company you selected. Use your company’s most recent Form 10-K filing and SEC Annual Proxy filing from The Securities and Exchange Commission’s (SEC) website to gather the information described in the rubric criteria. You will also provide a brief summary of your findings for your valuation team members and include a visualization in the summary. Note: Refer to this module’s Discussion for the list of companies to choose from. Specifically, you must address the following rubric criteria: Links Provide the most recent SEC Form 10-K filing link for the company. Provide the most recent SEC Proxy filing link for the company. History and Overview Provide a brief company history overview based on external research of the company. Consider the following questions to guide your response: How long has the company been in business? Who was the original founder of the company? What significant changes to company leadership have occurred? How has the company changed since its beginning? Consider expansion of locations or products/services, etc. Identify all of the company’s major locations for their facilities and/or other properties. Identify all of the customers recognized by the company. List all of the names of the executive management team of the company. Identify all of the competition recognized by the company. Identify all of the major shareholders of the company. Describe business risks recognized by the company. Explain how the company is committed to environmental, social and governance (ESG) efforts and sustainability. Describe the company’s leadership in energy and environmental design (LEED) status. Consider the following questions to guide your response: Is the company currently LEED certified? If the company is not currently LEED certificated, is it working toward becoming LEED certified? Summary Summarize your findings for the valuation team. Include the following details in your response: Explain what you learned as you researched the company. Identify the key points the valuation team needs to be aware of. Create at least one effective visualization that supports key points. Include the following detail in your response: Provide appropriate labels for the visualization(s). If you need writing support, access the Academic Support module of your course. What to Submit Submit the Business Valuation Template with the Milestone One: Introduction section completed. The Introduction section should be an additional 4- to 6-page Microsoft Word document with double spacing, 12-point Times New Roman font, and one-inch margins in addition to the current page count. Sources should be cited according to APA style. Note: You will be using this same file throughout all the milestones and your project. Supporting Materials The following resources support your work on this assignment: Website: U.S. Securities and Exchange Commission This website allows users to search for a publicly traded company and find their published financial statements. Use this website to find your company’s 10-K filing.

Senior Full-Stack Developer

Full Job Description Overview: This position will work directly with Technology project teams, business users, and development teams to apply technical solutions in support of identified business challenges. You will be responsible for monitoring systems, interfacing with business owners, triaging issues, and developing solutions. This role requires working with limited supervision and providing after-hours system support as needed for a range of applications including Java, .NET, Visual Basic, and Oracle. Responsibilities: Design, develop, execute, deliver, and maintain Software Development and Maintenance projects. Participate in an Agile Software Development team with remote onshore and offshore development members. Attend project and client meetings, representing the team. Provide technical advice on solutions, performance issues, and project objectives. Contribute to Agile processes while maintaining efficient delivery. Deliver high-quality, secure, scalable, and maintainable production software. Adhere to coding standards. Maintain and create documentation (technical, functional, troubleshooting). Interact with Business Owners to understand business requirements and communicate technical decisions to non-technical users. Collaborate with other IT teams, including Enterprise Architecture, Security, DevOps, and Infrastructure to remove blockers and follow industry best practices. Foster effective, ongoing team interaction and communication. Qualifications: Bachelor’s Degree in Computer Science or equivalent experience required. Minimum of 5+ years’ experience designing, developing, and maintaining large-scale enterprise systems. Experience working on Agile software development teams with both onsite and remote members. Knowledge of the full software development lifecycle, including design, architecture, development, testing, deployment, and maintenance. Understanding of web services and APIs. Strong Oracle database knowledge. Forward-thinking with the ability to anticipate project, technology, and team solutions. Strong problem-solving skills and the ability to drive technological issues to resolution with minimal guidance. Self-motivated and able to thrive in a fast-paced, remote or onsite environment. Required experience with Spring Boot, REST APIs, and database connectivity. What We Offer: Pay Range: $40000 – $50000 / year, plus corporate bonus incentives. Benefits: Comprehensive medical, dental, and vision coverage, 401(k) with company match, HSA contributions, Paid Time Off, Personal/Sick Time, Paid Parental Leave, and more. Award-winning culture: We prioritize our company values: We Care; We Do the Right Thing; We Strive for Excellence; We Think BIG; We Take our Work Seriously, Not Ourselves.

Digital Marketing Partner for Our Start-up

i-Thrive Well-Being is seeking an experienced UK-based digital marketing and growth partner to work alongside us in a practical, iterative support model. As a growing start-up brand, part of the challenge is building awareness that i-Thrive exists, particularly within our local catchment and among clearly defined audiences. At the same time, the business must generate enquiries, qualified leads, and—critically—confirmed bookings to support sustainable growth. Rather than a linear “audit → wait → implement” approach, this engagement blends fact-based performance review, rapid implementation of clear quick wins, and concurrent strategy development across paid advertising, organic social media, lead generation, and local SEO. This is a hands-on collaboration, not a reporting-only exercise. ________________________________________ Commercial Principle (Important) Paid Digital Advertising = ROI in Bookings For paid digital advertising, the primary and non-negotiable output is return on investment in bookings. Brand awareness, traffic, and lead volume are supporting indicators, but paid media success is judged on cost per booking, booking volume, and revenue impact, not impressions or clicks alone. ________________________________________ How We Expect the Engagement to Work From the outset, the partner will be expected to: • Rapidly assess current performance across paid ads, organic social, website, and local search • Implement immediate improvements to enquiry, lead, and booking flow • Improve clarity of messaging so audiences understand who we are, what we do, and who we are for • Refine targeting, structure, and creative based on observed response • Build a clear growth strategy informed by what actually converts This mirrors how i-Thrive works with its own clients: measure → interpret → act → review ________________________________________ About i-Thrive i-Thrive Well-Being is a UK-based health, wellbeing, and performance business combining evidence-led diagnostics with structured coaching and behaviour change. We work across four domains: • Healthspan, longevity & metabolic health • Sports performance & endurance • Menopause & midlife health • Executive & workplace performance Our approach is underpinned by a proprietary 5-Dimensional Model of Thriving (movement, nutrition, sleep, psychological wellbeing, purpose & lifestyle). We operate between healthcare and wellness in a high-trust, evidence-based space. ________________________________________ What We Do Diagnostics & Measurement DEXA body composition and bone health, VO₂ max, RMR, lactate testing, metabolic and performance profiling — used to inform decisions, not just generate reports. Coaching & Application One-to-one coaching and structured programmes across longevity, menopause, sports performance, and executive performance. Marketing must attract clients who value measured insight and coached behaviour change, not quick fixes. ________________________________________ Physical Presence We operate from a physical testing and consultation facility in Surrey, serving Surrey, Hampshire, Berkshire, and West Sussex. Local visibility, Google “near me” searches, and reputation are commercially critical. ________________________________________ Scope of Support 1. Paid Digital Advertising (Google & Meta) Primary objective: bookings with clear ROAS Includes performance review (spend → enquiries → leads → bookings), conversion tracking validation, campaign optimisation by service line, budget allocation by cost per booking, and ongoing optimisation. 2. Organic Social Media (Audit & Evaluation) Core platforms: Instagram, Facebook Evaluate the strategic importance of TikTok, Threads, and emerging platforms based on whether they materially support awareness, trust, enquiries, or bookings. 3. LinkedIn Launch – Executive & Workplace Performance Evaluate, launch, or reposition LinkedIn for executive audiences, with a clear content strategy aligned to workplace wellbeing, resilience, and sustainable performance. Support B2B conversations and partnerships. 4. Lead Generation & Conversion Optimisation Website, ads, and social → enquiries, leads, bookings. Includes forms, landing pages, lead magnets, Mailchimp journeys, segmentation, and attribution. 5. Local SEO Google Business Profile optimisation, local keyword strategy, reviews, and on-site local SEO to drive qualified local enquiries that convert. ________________________________________ What We’re Looking For • Experience in health, wellbeing, sports performance, menopause, or executive performance • Comfortable working with start-ups or scale-ups • Strong analytical and commercial mindset • Open to a performance-based or hybrid commercial model • Collaborative, transparent working style UK-based preferred | Surrey-based a bonus Please include: • Relevant experience • Examples of similar work • Your approach to balancing brand awareness with booking ROI • Indicative pricing (initial and ongoing)