Customer Service Projects

Support Operations Analyst Needed for Remote Role

I am seeking a proficient Support Operations Analyst to enhance and optimize my customer support operations in a remote capacity. The ideal candidate will possess a robust analytical mindset, exceptional communication abilities, and a fervent dedication to refining processes that elevate customer satisfaction and operational efficacy. Key responsibilities include monitoring and optimizing support workflows, developing performance reports and dashboards, identifying improvement areas, collaborating with cross-functional teams, conducting data analysis for support issues, and creating comprehensive documentation for support processes. Candidates should demonstrate proven experience in customer support analytics or related fields, strong proficiency with data analysis tools, and excellent problem-solving skills. Familiarity with SaaS platforms and customer support systems is advantageous. This position offers flexibility, with options for part-time or full-time engagement and the potential for long-term collaboration.

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SEO / PPC PARTNER REQUIRED (2 CONSTRUCTION BUSINESSES – UK)

We are looking to appoint a high-level SEO / PPC specialist or agency to manage and grow digital performance across two linked UK-based construction businesses. This is not a basic setup job — we are looking for a long-term partner who understands how to generate consistent, high-quality enquiries and scale campaigns effectively. Scope of Works Full SEO audit and implementation Technical SEO (site structure, indexing, performance) On-page optimisation across all key pages Keyword strategy aligned to commercial intent Content planning to build topical authority Local SEO (service-area optimisation) Tracking, reporting, and performance monitoring Off-page SEO strategy (links, authority, brand signals) Google Ads (PPC) setup, optimisation, and scaling Mandatory Requirements (Read Before Applying) Proven experience delivering measurable SEO/PPC results in the UK Experience within construction, trades, or service-led businesses Ability to show real case studies (rankings, lead generation, ROI) Willingness to provide client references if shortlisted Clear understanding of commercial intent, conversions, and cost per lead Important We are not looking for generic SEO packages or templated approaches We are not interested in vanity metrics (traffic without enquiries) We expect a clear, strategic approach tailored to our businesses Project Overview 2 x established businesses (linked but separate websites) Both ready for SEO and PPC growth Ongoing relationship required Objective: increase qualified enquiries and revenue To Apply Please include: Relevant case studies (preferably construction/trades) Results achieved (rankings, leads, ROI, CPL where possible) Your proposed approach to this type of business Outline of how you structure and manage campaigns Application Filter Applications without clear evidence of results, case studies, or relevant experience will not be considered.

Native Chinese Speakers for Conversation Recording

We are currently working on an audio data collection project and are looking for native Chinese speakers (Simplified / Traditional / Hong Kong) to participate. The task involves recording natural, call-center style conversations with another speaker based on provided scenarios. The conversations will include some code-switching (mixing Chinese and English naturally). How it works: • Recordings will be completed using our secure online recording tool • Each conversation is around 10 minutes • The task can typically be completed in ~10 minutes, though you may take up to 30 minutes if needed • You will be paired with another speaker, or you may join with your own partner • Scripts will be provided in advance Recording Interface: • Status shows when ready to record each line • Script is displayed based on your role (Agent / Customer) • Each sentence has its own “Record” button • Progress bar shows completion (e.g., 0/30 lines recorded) • After finishing, you can submit using the “Complete Recording” button Project budget: • $20–$25 per participant for up to 30 minutes • If you join with your own partner, the total budget is $40–$50 per completed session (both participants included) Requirements: • Native Chinese speaker (please specify Simplified / Traditional / Hong Kong) • Comfortable speaking both Chinese and English • Access to a quiet environment for recording Recording Specifications: re transparency and trust, we are happy to sign an NDA (Non-Disclosure Agreement) before starting the task. If you are interested, please apply with: • Your availability We will share full project details with shortlisted candidates. Attached sample Recording script

Logo, monogram, 5 page wordpress website

Seeking a polished logo with monogram delivered in all common formats (SVG, EPS, PNG, JPG, PDF) plus a cohesive five‑page website design. Project requires refined branding, scalable vector assets, color palette, typography guidelines, and responsive website mock ups for Home, Services, Portfolio, Pricing and Contact pages. Emphasis on modern, memorable aesthetics, usability, and cross‑platform consistency. Provide layered source files and web‑ready exports. Website project may develop further but this is the initial scope. Ideally looking for strong relationship for ongoing projects with our new company

I need an experienced AI engineer

We are hiring a Senior AI Engineer to own and accelerate AI capabilities across the platform — from customer-facing features to internal agentic workflows and production-grade AIOps. This is a high-impact, hands-on role where you will shape the next generation of AI systems and directly influence customer experience, product velocity, and operational efficiency. The Opportunity You will lead development across three core pillars: - AI Product Engineering – Ship core AI-powered features — intake, scheduling, session notes, billing automation, and more. - AI Foundations / Enablement – Build reusable primitives, evaluation tooling, and golden paths. - Agentic Workflows & AIOps – Create AI agents that automate operational work and support internal operations. What You’ll Do AI Product Engineering (Customer-Facing Features) - Build AI features end-to-end: requirements → design → implementation → rollout → evaluation. - Implement LLM-backed workflows including summaries, extraction, structured output, copilots, billing scrubbing, and guided automation. - Collaborate across Product, Design, QA, and Clinical SMEs. Own AI-powered improvements across: RCM, scheduling, intake, documentation, reporting, customer support automation. AI Foundations / Enablement - Create reusable AI primitives: prompt templates, agent patterns, tool schemas, safety guardrails, retrieval modules. - Build evaluation harnesses and continuous regression testing. - Enable developer productivity via AI coding tools and best practices. - Establish “golden paths” for consistent and safe AI feature delivery. Agentic Workflows & AIOps - Develop in-platform agents for billing checks, eligibility validation, claim scrubbing, data cleanup, workflow routing, and anomaly detection. - Build AIOps capabilities: incident summaries, RCA suggestions, intelligent alerts, correlation. - Integrate with telemetry systems for intelligent operations. LLMOps / Production-Ready AI - Implement monitoring, cost governance, retries, fallbacks, and safe-mode behavior. - Own prompt/model evaluation frameworks and online QA metrics. - Ensure HIPAA-aligned data flows: privacy controls, redaction, audit logs, PHI boundaries. Data & Infrastructure - Build vector stores, embeddings, retrieval workflows, and knowledge bases. - Partner with data engineering for eval datasets and rulesets. - Contribute to scalable infrastructure for AI agents and async workflows. Tech Stack - AI Platforms: Azure OpenAI, OpenAI, Anthropic, Bedrock - Frameworks: RAG, agents, orchestration - Backend: .NET, Node.js, Python - Data: SQL Server, Postgres, Redis, vector databases - Observability: Grafana, Loki, Prometheus, OpenTelemetry - Cloud: Azure, AWS, Docker, Kubernetes - AI Dev Tools: Copilot, Claude Code, Cursor, Kiro What You Bring - 5–10+ years building production software systems. - Hands-on experience delivering LLM-powered features or AI agents. - Strong engineering fundamentals. - Experience with LLMOps, safety, monitoring, evaluation. - Strong cross-functional communication. - Healthcare / HIPAA experience a plus. - Fluent English

AI receptionist and connected to Google Sheets

AI Phone System – One Page Summary Objective Reduce call volume, automate routine enquiries, improve response times, and ensure no missed customer enquiries. We are a company that offers activity training and experience vouchers. System Overview Customer calls → AI Receptionist → AI identifies call type → Transfers to staff OR handles automatically (voucher, weather, staff availability) → Logs enquiry → Notifies team. Call Handling Learning enquiries: all phones Existing customers: reception + operations Training queries: reception + training + operations + management Accounts: operations Voucher calls: AI handles Flight status: AI checks dashboard Required Software Vonage – phone system (existing) Synthflow – AI receptionist Twilio – SMS messaging Make.com – automation Google Sheets – operations dashboard Google Forms – booking form Operations Dashboard Flights Today | Staff Status | Instructor Status | AI Controls | Enquiries Log Automation Features Voucher booking automation Flight status responses (GO / DELAY / CANCEL / CHECK LATER) Staff availability responses Missed call capture Implementation Steps 1. Create dashboard 2. Set up AI system 3. Add SMS integration 4. Create booking form 5. Connect automation 6. Test system 7. Forward main number to AI 8. Install reception dashboard

I need a website built

I would like my website built using Wix, with a template customised for my brand and easy for me to update. I am launching an independent training and consultancy service called: Read Between The Lines – Exploitation Awareness & Training I am a strategic safeguarding specialist with over two decades of policing experience, including leadership in exploitation prevention. My work focuses on sexual and criminal exploitation awareness, early identification, and prevention, with particular expertise in improving recognition of girls and young women. I am looking for a web designer to create a clean, professional, human and empowering website that reflects: • Authority and experience • Prevention-focused values • A gender-informed but inclusive approach • Confidence without being corporate • Professional but not “charity-style” branding Tone & Feel: The website should feel: • Calm, intelligent and quietly bold • Supportive and empowering • Modern and uncluttered • Trustworthy and professional I would like a strong homepage with clear messaging, an About page, Training Services page, and Contact page to begin with. Brand Direction: Primary colours: Deep navy and teal Style: Minimal, clean typography, no police-style imagery or shields Focus on professionalism and prevention Functionality Required: • Mobile responsive • Simple enquiry/contact form • Space for testimonials • Easy for me to update in future • Basic SEO set-up I am based in Essex (UK) and the primary audience will be education, statutory services and community professionals. I am looking for someone who understands professional service branding and can help translate safeguarding expertise into a strong online presence.

Freelance Lead Generation Specialist

I'm looking for an experienced Freelance Lead Generation Specialist to help identify and convert high-quality prospects into sales opportunities. What you'll do: • Identify high-potential leads using prospecting tools and industry databases to build targeted lists • Initiate contact via cold calls, personalised emails, or direct messages to introduce products/services • Qualify prospects using frameworks such as BANT to prioritise the most promising leads • Maintain an accurate CRM database by updating contact information and interaction history • Nurture leads with targeted content to move prospects through the sales funnel • Report on key metrics such as conversion rates, cost per lead, and engagement levels If you're organised, results-driven, and experienced in lead generation, send me a proposal!

Loft Insulation Lead Generation for West Midlands - UK Region :

Seeking a skilled freelancer to generate high-quality loft insulation leads for the West Midlands, UK. This project operates on a cost-per-lead basis with emphasis on lead authenticity, relevance, and competitive pricing. Ideal candidates will demonstrate experience in targeted lead generation, proven verification methods, and the ability to deliver localized prospects interested in loft insulation services. Deliverables include validated contactable homeowners within the West Midlands, clear lead source tracking, and regular performance reports to ensure alignment with quality and budget expectations.

Corporate Tax Consultant for VDA & Compliance - Bangalore

I am seeking a Chartered Accountant (CA) or Financial Consultant based in Bangalore to provide advisory services for a corporate transaction. Objectives: Provide a legal opinion on the classification of income for a business entity. Ensure compliance with Section 115BBH and Section 194S of the Income Tax Act. Assist in the preparation of specialized corporate invoices and Form 26AS/AIS reconciliation. Advise on FIU-IND reporting standards and documentation for bank-level transparency. Requirements: Must have experience in Indian Corporate Tax Law. Deep familiarity with digital asset reporting and TDS filings. Ability to provide an audit trail for business transactions. This is an Advisory & Documentation project. Payments will be made via [Platform Name] milestones based on delivered consulting reports and drafted invoices

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Discord Shop Bot + Merchant Control Panel Development

Discord Shop Bot + Merchant Control Panel Development I am looking for an experienced developer to build a Discord shop bot with a web-based merchant control panel. The bot will allow merchants to sell products directly through Discord using an interactive checkout flow connected to my payment gateway APIs. CORE BOT FUNCTION Certain roles in Discord should be able to start a purchase session using a command such as: /pay @customer Once started, the customer will go through a guided shopping experience inside Discord. SHOPPING FLOW 1. Product Selection Customer sees product categories Then selects products Then selects product variations (each variation may have a different price) 2. Cart System Customer can add multiple items Customer can go back and add additional items before checkout 3. Order Questions Customers are asked questions related to the category or product Merchants can define these questions in the control panel 4. Coupon Codes Customer is asked if they have a coupon code Coupons are created in the merchant panel Coupons can apply to specific products or categories 5. Tips Customer is asked if they want to send a tip Merchant can enable or disable tips in the panel Customer can enter the tip amount 6. Payment Options Customer is given two payment options: Pay Pay with Crypto Both options will connect to my existing payment gateway API. PAYMENT CONFIRMATION Once payment is confirmed: Customer receives a message saying: "Thank you, we have received your payment." An order log message is sent to a merchant log channel containing: Customer details Items purchased Answers to order questions Payment details Under the order message there should be a button: RED: Needs Action When the merchant processes the order they click the button and it changes to: GREEN: Completed REWARDS / POINTS SYSTEM The bot should support a customer reward system. Customers earn 1 point for every £1 spent. Merchants can choose which categories or products earn points. Merchants can set the value of 1 point in the panel. During checkout the customer enters their email address. The bot checks if the email already has a points balance. If points exist the bot asks: "Would you like to use your points?" Customers can check their points balance anytime using: /points They will enter their email to see their current balance. Merchants must also be able to manually add, remove, or edit points from the panel. REFERRAL SYSTEM Customers can refer others using: /refer Flow: User enters their email User enters the new customer’s email Then: A thank you message is sent to the person who referred The message content can be customized in the merchant panel A log message is sent to a channel showing: Email A referred Email B When the referred customer makes a purchase, the referrer receives reward points. Merchants can set referral rewards in the panel. Rewards can apply to specific categories or products. The reward value is set as money but given as points. MERCHANT CONTROL PANEL A simple web-based panel is required where merchants can manage everything. Server Settings Enable or disable features Set admin roles Set log channels Set currency Payment Settings Enter crypto wallet address for payouts Enter wallet address for crypto payments Enable or disable payment methods Products Create categories Add products Add product variations Set prices Add order questions Edit or delete products Coupons Create coupon codes Set which categories or products they apply to Rewards Enable reward system Set point value Select which products or categories earn points Referral System Enable referrals Set reward amounts Choose which products or categories give referral rewards Customers View customer emails View points balances Manually edit or remove points CURRENCY Default currency should be GBP. Merchants should also be able to change currency to: EUR USD IMPORTANT The panel must be very simple and easy to use. Each section should include help text explaining what the feature does so merchants do not get confused. API I already have the payment gateway APIs for: Pay (https://documenter.getpostman.com/view/15018241/2sBXc7JiY7 will use Multi-provider Mode) Pay with Crypto (https://documenter.getpostman.com/view/52669564/2sBXcGDfCj) will use muiti hosted feature) These will be provided to the developer. WHAT I AM LOOKING FOR Experienced Discord bot developer Experience building admin panels or dashboards Clean and scalable code Good communication If you have built Discord shop bots, payment bots, or e-commerce bots before, please include examples in your proposal. DO NOT MESSAGE IF YOU CANNOT DO THIS. I LOOKING TO HAVE THIS CREATED WITHIN 7 DAYS AND I NEED THE PERSON TO LOAD THIS ONTO MY VPS SO ITS ALL WORKING. If you are David Olusanya on here do NOT send me a proposal you are a scammer

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SaaS Web App

I'm looking for a full stack web developer to build an HTML/CSS/JS/PHP/MySQL SaaS site. I'm looking for a professional & visually pleasing minimalistic design. The app will feature:  Landing page with app description pricing plans and login functionality Desktop and Tablet optimised. Mobile friendly especially for the landing page Registration functionality with email confirmation prior to account activation Rapid Email delivery at account registration and password reset (as rapid as can be for the shared hosting solution in use) Free tier and paid tiers of the app with multiple payment methods available (e.g. Visa, MasterCard and Google Pay etc.) Secure (e.g. data at rest and in transit will be encrypted. Shared hosting service is SSL enabled) App (once registered and logged in) will give the user the ability to change their tier from lower tiers to higher tiers. Higher tiers will allow users to invite other users. The app's basic functionality has been developed and is online.

Video Editor for Boiler Installation & Engineering Content

We are a UK-based heating and mechanical services company seeking a video editor to convert raw installation footage into engaging social media content. Tasks include: • Editing long installation footage into short clips • Adding captions and overlays explaining the installation process • Producing Instagram Reels / LinkedIn / YouTube Shorts • Delivering around 8–10 clips per project Experience with construction, engineering or technical content is preferred. We will provide clear guidelines, examples and direction to help ensure the editing style matches our brand and communicates the installation process effectively.

Specialist for GEO & AI Search Visibility

We are looking for a specialist for Generative Engine Optimisation (GEO) & AI Search Visibility to boost our business's visibility in AI searches like ChatGPT, Gemini, and Perplexity."....others to help us rank at the top of AI-driven search results. The goal is to ensure our business is recommended when users ask conversational questions about Precision Engineering manufacturing services.

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Seeking Generative Engine Optimisation expert

We are looking for a specialist for Generative Engine Optimisation (GEO) & AI Search Visibility to boost our business's visibility in AI searches like ChatGPT, Gemini, and Perplexity."....others. We are looking for an expert to help us rank at the top of AI-driven search results. The goal is to ensure our business is recommended when users ask conversational questions about Precision Engineering manufacturing services.

FIND BUSINESSES FOR WEBSITE BUILDER

Seeking a proactive freelancer to identify businesses lacking professional websites or with outdated sites, and engage owners to offer premium website design services. Responsibilities include researching local and niche markets, compiling qualified leads, initiating outreach with persuasive messaging, and scheduling consultations. Ideal candidate demonstrates strong communication, sales acumen, and understanding of web value propositions. Compensation based on performance and per-client arrangement.

Development of Tenant Fees Act Tool Webpage

Description: I’m seeking a developer to create a one-page website tool that helps landlords comply with the Tenant Fees Act. The tool should allow landlords to input their email address and their tenants’ email addresses. It will automatically send a PDF copy of the required guide to the tenants and email a confirmation receipt to the landlord. Requirements: Develop a single-page, user-friendly web interface. Include form fields for landlord and tenant email addresses. Enable automated emailing of a specified PDF to tenants. Provide a confirmation receipt to the landlord. Implement a disclaimer on the page stating that the tool does not guarantee compliance and is not liable for any issues. Ensure privacy by not storing or sharing any email addresses; the tool should only use them for sending the PDF and confirmation. Deliverables: A fully functional, ready-to-use webpage. Integration with an email service for automated distribution. Basic documentation for managing the tool. Deadline: The project needs to be completed within two days, as it is a straightforward task.

Virtual Assistant (U.S.-Based, Native English Speaker)

We are an Atlanta, GA–based IT outsourcing startup expanding our business operations into the U.S. market. While we have successfully delivered services to clients in Europe and Asia, we are now seeking to establish stronger partnerships with U.S. companies. To support this expansion, we are looking for a U.S.-based Virtual Assistant with strong native-level English communication skills who can assist with client communication, business coordination, and basic technical discussions. Key Responsibilities: • Communicate with U.S. clients via calls, and messaging platforms • Assist with explaining technical services in a clear and professional manner • Support business development and administrative tasks • Coordinate between internal technical teams and clients Required Qualifications: • Native-level American English speaker (U.S.-based) • Excellent verbal and written communication skills • Confident in explaining technical concepts clearly • Professional attitude and reliability Preferred Qualifications: • Basic knowledge of web development • Familiarity with AI concepts (strong plus) • Previous experience as a Virtual Assistant or in a similar role Working Hours: Please indicate your availability (U.S. time zone). We are flexible but prefer candidates who can align with business hours outside of standard U.S. working times when needed. How to Apply: Please submit: 1. A brief introduction about yourself 2. Your relevant experience 3. Your availability (including time zone) 4. Your hourly rate We look forward to working with motivated and professional applicants.

Develop a Responsive Spa Website Using Laravel and MySQL

I am looking for a freelancer to develop a responsive wellness spa website using Laravel, HTML, CSS, and MySQL. The website should include multiple sections such as: Home page Spa services section About section Contact page Clean and responsive layout The backend should be built using Laravel and connected to a MySQL database for handling website data. The website should be well structured, responsive, and easy to maintain. Deliverables: Fully functional website Clean frontend design using HTML and CSS Laravel backend setup MySQL database Basic testing to ensure the website runs smoothly Timeline: 3–6 days preferred. Budget: $10 – $20 depending on experience.

Build a Custom work Hub for construction business

APPLICATION INSTRUCTIONS (READ CAREFULLY) To ensure you are not a bot and have actually read this brief, please include the following in your proposal. If these are missing, your proposal will be declined immediately without review. The "Keyword": Start the first line of your proposal with the words "DAMPROOFING HUB UK". Location Confirmation: Confirm that you are physically based in the UK and available for UK-time-zone communication. The "AI-Free" Guarantee: We are looking for a developer who writes clean, custom code or utilises professional-grade low-code platforms (like Caspio, Knack, or Bubble) to save us time and money not someone using AI to generate buggy code they don't understand. Briefly state your tech stack of choice for this. Proof of Work: Provide a link or screenshots of a Job Management or Field Service system you have built previously. Generic portfolio links will be ignored. The Xero Question: Briefly explain one challenge you’ve previously overcome when integrating a custom system with Xero. Note to Chancers: We are looking for a long-term technical partner, not a one-off freelancer. We have a strict vetting process. If you do not have the specific experience requested, please save your credits.