Virtual Business Support & Client Relationship Manager

JOB DESCRIPTION
Virtual Business Support & Client Relationship Manager
Location: Remote
Employment: Full-time
Reporting to: Managing Director
Role Overview
We are seeking a proactive, organised and versatile Virtual Business Support & Client Relationship Manager to provide marketing, client relationship, business development and administrative support across three businesses:
The successful candidate will work closely with the Managing Director and the existing marketing agent to understand the businesses, their services, target markets and marketing strategies.
The role requires someone who is commercially minded, confident communicating with clients and business partners, and capable of managing multiple responsibilities independently.
Key Responsibilities
1. Marketing and Business Promotion
• Shadow the existing marketing agent during the initial training and handover period.
• Gradually assume responsibility for day-to-day marketing activities across all three businesses.
• Manage social media accounts, particularly LinkedIn.
• Prepare and coordinate marketing emails, newsletters and promotional campaigns.
• Create marketing content, presentations, brochures and business profiles.
• Assist with website updates and maintaining a consistent company presence.
• Research target audiences and identify new marketing opportunities.
2. Client Relationship Management
• Manage incoming client enquiries via email, telephone and other communication channels.
• Liaise with existing and prospective clients and business partners.
• Follow up on enquiries, proposals and outstanding matters.
• Arrange meetings and coordinate appointments with the Managing Director.
• Maintain client records and ensure timely communication.
• Assist with client onboarding and collection of initial information.
3. Business Development and Lead Generation
• Research and identify prospective clients, investors and business partners.
• Use LinkedIn, Apollo and other platforms to build prospect databases.
• Conduct email and LinkedIn outreach.
• Follow up with potential clients and develop business relationships.
• Arrange introductory meetings and maintain an updated sales pipeline.
4. General Administration and Management Support
• Manage business correspondence and company email inboxes.
• Prepare letters, reports, proposals and presentations.
• Maintain electronic records, databases and CRM systems.
• Coordinate diaries, meetings and appointments.
• Monitor outstanding tasks and ensure deadlines are met.
• Provide general administrative and operational support to the Managing Director.
Required Skills and Experience
• Previous experience in virtual assistance, marketing, administration, customer service or business development.
• Excellent written and spoken English.
• Strong communication and organisational skills.
• Good knowledge of LinkedIn, social media and email marketing.
• Proficiency in Microsoft Office and Google Workspace.
• Familiarity with Canva, CRM systems and AI productivity tools.
• Strong research and lead-generation capabilities.
• Ability to manage multiple responsibilities and work independently.
• Professional, reliable and comfortable communicating with senior business professionals.
Personal Attributes
The ideal candidate will be proactive, commercially aware, detail-oriented and self-motivated. They must be comfortable working remotely, managing competing priorities and taking ownership of responsibilities with minimal supervision.
Overall Objective
To provide reliable marketing, client relationship, business development and administrative support across all three businesses, enabling the Managing Director to concentrate on strategic management, business development and closing commercial opportunities.
The successful candidate will initially work alongside the existing marketing agent before progressively assuming responsibility for marketing and day-to-day business support activities.