
ERP/CRM Development Projects
Looking for freelance ERP/CRM Development jobs and project work? PeoplePerHour has you covered.
opportunity
CRM & Customer Support System Implementation Specialist
Project Overview We are building a complete customer service operation from scratch and are looking for an experienced professional (or small team) to design, implement, and deploy an end-to-end system. This includes CRM setup, customer support/ticketing system, communication integrations, reporting dashboards, and workflow automation. Scope of Work • Set up and configure a CRM system (HubSpot) • Implement a customer support/ticketing system (Zendesk, Freshdesk, or equivalent) • Integrate communication channels (Email, Phone, Live chat, (WhatsApp/social) Chatbot • Design workflows (Ticket routing, SLA tracking, Escalation processes) • Build reporting dashboards (Response time, Resolution time, KPIs) • Create knowledge base (internal + customer-facing) • Ensure all systems are integrated and working seamlessly Key Deliverables • Fully configured CRM system • Functional support/ticketing platform • Omnichannel communication setup • Automated workflows and SLAs • Reporting dashboards • Documentation (SOPs / system usage guides) • Basic team training (optional but preferred) Required Skills & Experience • Proven experience implementing CRM systems • Strong background in customer support platforms • Experience with API integrations and automation tools • Ability to design scalable workflows and processes • Experience building dashboards and reporting systems • Strong problem-solving and system architecture skills Preferred Experience • Experience building systems from scratch • Knowledge of customer experience (CX) frameworks • Experience working with service-based businesses or contact centres What We’re Looking For • Someone who can take ownership of the full system setup • Practical, solution-focused approach • Clear communication and structured delivery • Ability to recommend the best tools (cost vs performance) Application Requirements • Examples of similar systems built • Recommended tools/platforms and justification • Estimated timeline • Proposed approach • Rate (fixed)
2 days ago53 proposalsRemoteopportunity
Construction Programme Template in Excel
I'm looking for someone who can implement changes into an existing excel template I use for construction programmes.
7 days ago56 proposalsRemoteopportunity
Secure digital onboarding portal with Salesforce integration
We are Citipost Mail (Citipost Ltd), a UK-based B2B mail and communications provider, seeking an experienced developer or small team to build a secure digital customer onboarding portal and workflow for new business accounts. Our current process is manual and paper-heavy (Application for Credit, Agency Application Form, Customer Service Agreement and T&Cs, Direct Debit mandates). Average onboarding from application to fully signed CSA is around 15 days; we want to significantly reduce this through automation, better UX, and tighter workflow control. A core requirement is proven Salesforce CRM integration experience, as the portal must integrate with our Salesforce instance with both push and pull data flows. Scope Customer journey Sales triggers onboarding and generates a secure, unique link for the prospect. Prospect completes an online journey (standard or agency account), with conditional fields and document sets based on account type and payment method. Prospect uploads supporting documents (e.g. company letterhead, DD mandate) and signs digitally. Save-and-resume, accessible UI, and validation for key fields (company registration number, postcode, VAT, bank details). Workflow and approvals Automatic routing to Credit Control for checks and setting credit terms. Generation of the correct CSA pack (full CSA + T&Cs or CSA form + online T&Cs link) plus DD mandate where applicable. Internal counter-signature flow for Commercial/Legal. Status tracking from “Onboarding” to “Active” once fully signed and approved. Automation, dashboards, reporting Configurable email reminders for incomplete forms and unsigned CSAs/DDs, with escalation when SLAs are breached. Internal dashboards for Sales, Credit Control, and Support showing pipeline, live status, bottlenecks, and overdue tasks. Basic analytics on onboarding duration, drop-off points, and signed/returned agreement rates. Data, integrations, compliance Capture all existing form data in a structured database: company details, trading/registered addresses, VAT, contacts, services required, anticipated spend/volume, agency flags, payment terms and methods. Role-based access control and full audit trail (submissions, approvals, comments, document versions). GDPR-compliant data handling, encryption in transit and at rest, aligned to UK data standards. Salesforce integration (essential) Push onboarding data, documents, statuses, approvals, and signed milestones into Salesforce. Pull relevant Salesforce data to pre-populate forms, validate records, and avoid duplicate entry. Advise on object mapping, API approach, authentication, sync logic, and error handling. Please only apply if you can show previous work integrating a custom portal or workflow system with Salesforce CRM (bi-directional if possible). Other integrations & admin Ability to integrate with finance systems (e.g. Sage) and e-signature platforms (e.g. DocuSign, Adobe Sign). Admin interface to manage form fields, workflows, approval rules, email templates, and SLAs without code changes. Scalable, flexible architecture to support higher volumes, new product lines, and potential internationalisation. Deliverables Technical discovery and proposed architecture/tech stack. Design and build of the onboarding portal (front-end and back-end). Salesforce CRM integration (push and pull). Implementation of agreed finance and e-signature integrations. Dashboards/reporting for core onboarding KPIs. Documentation, handover, and admin training. What we’re looking for Proven experience delivering secure B2B onboarding/workflow portals with multi-step forms, approvals, and e‑signatures. Demonstrable Salesforce integration experience with a custom portal or external application. Experience integrating with CRM/finance systems and e-signature tools. Strong understanding of data security, GDPR, and role-based access. UK-based or very familiar with UK data protection and compliance. Please include in your response Links/examples of similar portals or Salesforce-integrated workflow systems you’ve built. Details of your Salesforce integration experience (including any bi-directional integrations). Proposed tech stack and approach. Estimated timeline and ballpark budget for an MVP aligned to this scope.
11 days ago40 proposalsRemoteopportunity
Database development for property portfolio
Seeking an experienced developer to build a CRM for a property portfolio focused on compliance and document storage. Key features: a secure Document Vault supporting drag-and-drop PDFs (EICR, EPC, Gas Safety, Deposit records); an AI Date Scraper that extracts expiry dates from uploaded documents automatically; a Multi-Owner Toggle to assign properties to Owner A or Owner B for filtering and MTD reporting; and individualized dashboards for each occupier/tenant summarizing tenancy details and maintenance issues.
19 days ago71 proposalsRemoteTechnical Funnel & CRM Systems Specialist (GoHighLevel - GHL)
GoHighLevel (GHL) expert required — specialising in funnels, automation systems, deliverability, and CRM optimisation. We work with individuals navigating complex emotional and psychological challenges. Many appear high-functioning on the outside, yet are struggling beneath the surface. Because of this, clarity, consistency, and trust in our communication is critical. When our systems work properly, clients feel supported, informed, and safe — receiving the right message at the right time so they can move forward with confidence. When they don’t, messages are missed, trust is reduced, and the client experience is compromised. We hold this area of our business to a high standard of care and precision. Where We Are Now As we scale, we are refining and rebuilding our technical ecosystem to match the standard our clients deserve. This includes: Strengthening email deliverability and reliability Improving membership communication flows Optimising funnel journeys for clarity and consistency Ensuring systems are structured, compliant, and scalable We prioritise structured, reputation-safe systems that protect deliverability and build long-term trust. What We Need Now This is not a VA role. This is a systems-critical position within a growing, premium, neuroscience-based business. We are looking for a trusted specialist to: Audit current systems with an expert lens Stabilise and refine existing systems Optimise performance and user journeys Maintain system integrity Support future scale, automation, and AI integration Why This Role Matters This role ensures: The right people receive the right support Communication is clear, consistent, and timely Our systems reflect the quality of our work We are building a high-trust, high-performance environment where communication is part of the care we provide. Responsibilities Phase 1: Audit & Stabilisation Audit GHL setup (funnels, workflows, automations) Support email system stability (domains, SMTP, reputation) Identify deliverability risks Optimise membership communication flows Phase 2: Optimisation Improve funnel performance and journeys Ensure clean, compliant automation systems Align systems for consistency Phase 3: Ongoing Support Provide part-time technical support Troubleshoot proactively Document actions and improvements Phase 4: Build & Scale Support AI agents (Apex, Lindy or similar) Assist funnel expansion (incl. licensing model) Improve tracking (Meta / Google / GHL) Required Expertise (Non-Negotiable) Advanced GoHighLevel (GHL) experience Funnel building and automation systems Email deliverability (DNS, SMTP, warming, reputation) WhatsApp CRM integration Tracking (Meta / Google / attribution basics) Highly Desirable Healthcare / coaching / regulated industry experience Compliance-aware marketing understanding Membership platforms in GHL AI automation tools Systems thinking mindset How You Work Calm, structured, and methodical Reliable and trustworthy Proactive and solution-focused Clear communicator (excellent English) Efficient, no over-complication Working Setup Part-time ongoing Initial 2-week paid trial UK / GMT timezone (or close) This Role Is Not Suitable If… You prioritise volume over strategy You cannot explain email deliverability and reputation You lack deep GHL expertise You need constant direction You do not document or communicate clearly We are looking for someone who values precision, structure, and long-term system integrity. Application Requirement (Mandatory) Include a 2-minute video covering: Your GHL experience (specific examples) Your approach to deliverability A system or funnel you’ve built or fixed Why you’re the right fit **Applications without video will not be reviewed. Final Note We are building a high-integrity system that supports real transformation. We take our work, and our systems — seriously. If you are a true specialist who values precision, structure, and long-term thinking, we would like to hear from you.
24 days ago18 proposalsRemote
Past Projects
opportunity
Zoho one set up and task automation
We require an experienced Zoho One specialist to configure and customize the platform for a property management firm. Responsibilities include tailoring relevant apps, designing authorization roles, creating workflows and automations for lead generation, rent collection, maintenance management, compliance reminders, and tenant communications. Integrate messaging channels such as WhatsApp and Facebook, optimize processes for efficiency, and deliver comprehensive setup and documentation to ensure smooth operation and scalable automation.
opportunity
Club Management Platform Development
We need to setup a v4 iteration for our club management platform, which helps clubs with bookings, scheduling and payment management. V4 of our existing platform will be an improvement to user functionality, an update on UI and some new features around mass editing, updating of views and column management.
opportunity
Need white label client portal (Noloco) set up with Google
We are a UK-based HR, Health & Safety and Data consultancy moving from Basecamp to a Google Workspace-based system, and we are looking for support to set up a clean, client-facing portal using Noloco. We do not need bespoke development—this is a no-code setup using Noloco connected to Google Sheets and Google Drive. The aim is to create a simple, scalable “client dashboard” (we call this our “Hive”) where each client can log in and view their documents, actions, and overall status. We need the following set up: * A structured backend using Google Sheets (Client Master, Audit/Policy Tracker, and Action Tracker) * Integration of those sheets into Noloco * A client-facing dashboard showing: * Overview of their “Hive” (services/policies status) Messaging * Key actions and deadlines * Links to documents stored in Google Drive * Clean, simple navigation and permissions so each client only sees their own data * Basic branding applied (we will provide wording and structure) We are not looking for anything overly complex at this stage—just a solid, well-structured foundation that we can build on internally. Ideally, we’re looking for someone who: * Has experience with Noloco (or similar no-code tools) * Understands client portals / dashboards (I am not looking for custom development, we don't have a budget) * Can keep things simple, practical and user-friendly Please let me know if this is something you can support with, along with an indication of timescale and cost. Many thanks, Lisa
opportunity
Design a Salesforce Flow
I need an individual who can design a Salesforce Flow which will make a global action called "create service kit", add to the stock of this product item in a location, and adjusting the stock for all the product items that are required to make this service kit. This would preferably open a screen-flow for the user so they can choose the machine name and service kit year, which will then inform the flow for which service kit to generate. There will be 12 types of service kits in total, each using a varied number of parts. I am attaching a copy of all the parts required based on each service kit. All items already have their own Product Item record, with related lookup Product. It is essential this is completed within 2 weeks as we will need it deployed by the end of the month.
Tradify Integration Test Task
Thank you again for your time so far and your patience as we had many candidates to shortlist. As part of our selection process, we’d like to offer you a small paid task to better understand your approach to API integrations. Task fee: £30 Deadline: By 12:00 noon (UK time) the day after you accept this task This is designed to be a small task, please keep your solution as simple and pragmatic as possible. ⸻ Task Overview We’d like you to outline how you would implement an automation where: • A job status changes in Tradify • The corresponding opportunity stage is updated in our CRM (GoHighLevel) ⸻ Part 1: Approach (Key Section) Please explain how you would approach building this integration. In particular: • How would you detect when a job status changes in Tradify? • How would you map Tradify job statuses to CRM pipeline stages? • How would you identify and update the correct record in the CRM? • How would you handle: • Failed API requests • Missing or unmatched records • Duplicate updates ⸻ Part 2: Practical Task Given the following sample payload: { "job_id": 12345, "status": "Completed", "customer_name": "John Smith" } Please: • Write a short script or pseudocode that: • Receives this data • Maps the status "Completed" → "Finished" (example CRM stage) • Outputs the transformed data OR prepares it for sending to a CRM API You may use any language or format you prefer. ⸻ Part 3: Tools & Stack If you were to build this fully, what tools or tech stack would you use, and why? (For example: custom API integration, middleware tools, automation platforms, etc.) ⸻ Time Tracking Please include: • The time you started the task • The time you completed the task • Total time spent ⸻ Optional (Recommended) If possible, please include a short video (2–5 minutes) walking us through your approach and solution. This helps us better understand your thinking. ⸻ Submission Please send your response in a format that’s easiest for you (document, PDF, or message), along with any code snippets and optional video link. ⸻ We’re primarily interested in your thinking and approach, rather than a perfect or fully built solution.
Tradify Integration Test Task
Thank you again for your time so far and your patience as we had many candidates to shortlist. As part of our selection process, we’d like to offer you a small paid task to better understand your approach to API integrations. Task fee: £30 Deadline: By 12:00 noon (UK time) the day after you accept this task This is designed to be a small task, please keep your solution as simple and pragmatic as possible. ⸻ Task Overview We’d like you to outline how you would implement an automation where: • A job status changes in Tradify • The corresponding opportunity stage is updated in our CRM (GoHighLevel) ⸻ Part 1: Approach (Key Section) Please explain how you would approach building this integration. In particular: • How would you detect when a job status changes in Tradify? • How would you map Tradify job statuses to CRM pipeline stages? • How would you identify and update the correct record in the CRM? • How would you handle: • Failed API requests • Missing or unmatched records • Duplicate updates ⸻ Part 2: Practical Task Given the following sample payload: { "job_id": 12345, "status": "Completed", "customer_name": "John Smith" } Please: • Write a short script or pseudocode that: • Receives this data • Maps the status "Completed" → "Finished" (example CRM stage) • Outputs the transformed data OR prepares it for sending to a CRM API You may use any language or format you prefer. ⸻ Part 3: Tools & Stack If you were to build this fully, what tools or tech stack would you use, and why? (For example: custom API integration, middleware tools, automation platforms, etc.) ⸻ Time Tracking Please include: • The time you started the task • The time you completed the task • Total time spent ⸻ Optional (Recommended) If possible, please include a short video (2–5 minutes) walking us through your approach and solution. This helps us better understand your thinking. ⸻ Submission Please send your response in a format that’s easiest for you (document, PDF, or message), along with any code snippets and optional video link. ⸻ We’re primarily interested in your thinking and approach, rather than a perfect or fully built solution.
Set up my CRM
I updated this Project, as 3/4 of the advert did not post properly, all applicants are invited to re-apply! I run a UK-based consultancy working with ~150 news publisher clients (mid-size/small digital publishers). I help them set up and manage syndication agreements with ~10 news aggregation platforms, generating monthly revenue share. I’m looking for an experienced CRM specialist to fully set up and optimise my Pipedrive account from scratch. Current Situation CRM (Pipedrive) purchased but not set up ~150 clients stored across: Microsoft OneDrive (contracts & folders) Microsoft Outlook (all communication) Key business knowledge currently in my head (not systemised) Website contact form not integrated into CRM _______________________________________ What I Need Built 1. CRM Structure & Data Migration • Import all ~150 clients into Pipedrive • Attach relevant metadata: Platforms they are on (e.g. Platform X, Y, Z) Revenue status (earning / not earning) Contract details (from OneDrive) Clean, logical pipeline structure ________________________________________ 2. Tagging & Filtering System I need to be able to easily query: “All clients on Platform X and Y” “Clients NOT on Platform A & B” “Clients not earning revenue yet” 3. Email Integration • Full sync with Outlook • All past and future communications linked to contacts • Ability to track conversations easily 4. Task & Workflow Management • Convert emails into tasks automatically • Ensure no client requests are missed • Follow-up reminders and workflows ________________________________________ 5. Platform Relationship Tracking • Track interactions with platforms as well as clients • Example: If a publisher was pitched to a platform and rejected → logged Avoid re-pitching incorrectly in future 6. Lead Capture Integration Connect to CRM from website form. Automatically create leads in Pipedrive Engagement • 5–10 hours per week initially • Potential for ongoing work Requirements (Must Provide) 1. Evidence of similar work Screenshots, case studies, or portfolio (especially Pipedrive setups) 2. 2-minute video Walk through how you would approach: Structuring the CRM Migrating data Automations 3. Additional value Tell me what I haven’t thought about that could improve: Efficiency Revenue tracking Automation Bonus (Nice to Have) Experience working with: Media companies / publishers SaaS marketplaces or platform ecosystems Ability to redesign website (future project)
opportunity
Zoho CRM expert
Good day, We are looking for a Zoho expert to assist us in some tasks we are trying to achieve in Zoho CRM: Task1: We are looking to integrate a new Warehouse management system called Helm WMS which is replacement our existing connection with Mintsoft. You can find the API connection details here: https://api.myhelm.app/ We would be looking to import customers, orders and shipment/tracking details from Helm into Zoho CRM. Task2: We are looking to integrate a support agent and sales agent through Zia, in order to draft and send replies to support tickets and work at relationship building with contacts/leads we have in the CRM. We have setup the Knowledge base in the Desk with articles. We would also like the agent to be able to provide tracking details from the Helm system above, subject to customer confirmation of order number and postcode or similar. Task3: We have a marketing schedule devised for the year, which includes email text content for sale days, special offers and holiday offers. We would like this setup to send to customers automatically who are on certain lists/tags and for new leads to be added to the journey. There are likely to be 3 separate journeys, one for trade customers, one for retail customers and one other. Task4: We have a telemarketer coming on board, they will be working through some leads we have imported. We have setup a process list for her to work through, we would like to verify we have set this up optimally to achieve the data we are looking to extract from the CRM. If you have experience with Zoho CRM, please share reviews of your work and a brief outline of the solution you would implement. Please let me know your timeframe and quote to complete the work, and your hourly rate for additional projects going forward.
opportunity
Zoho CRM to Companies House — XML Gateway Middleware Build
We are an accountancy practice (Optimise Accountants Ltd) that has already built a fully automated client confirmation workflow in Zoho CRM. When a client confirms their company details are correct, we need the CS01 Confirmation Statement to be filed automatically with Companies House via the XML Gateway eFiling service — with zero staff intervention. Phase 1 (client confirmation flow) is complete and live. We need Phase 2 only: a middleware layer that receives company data from Zoho CRM, constructs the CS01 XML payload, authenticates with Companies House XML Gateway, submits the filing, and writes the result (reference number, filed date, or error) back to the Zoho CRM record automatically. Full technical brief attached. Please read it before bidding. IMPORTANT: We will only consider bids from developers who have previously worked with the Companies House XML Gateway eFiling service specifically — not the Companies House REST API, and not general API developers. Please confirm this experience explicitly in your bid.
opportunity
Sales Dashboard for 6–8 Sales Reps with Comm Forecast, Analytics
I am looking for a freelancer to build a visual and user-friendly sales dashboard for a team of 6 to 8 sales representatives. The goal is to create an informative dashboard that allows each salesperson to access their own interface and analyze their performance in a clear and practical way. The dashboard should include, at minimum, the following features: • Individual view for each salesperson • Filtering and analysis by month, year, and fiscal year • Fiscal year comparison based on an accounting period from July to June • Year-over-year comparison • Top clients • Top clients by client type • Top-selling products • Department-based organization and reporting • Ability to select a client and view all related orders • Estimated next commission calculation based on formulas already defined • Clear visual presentation with charts and graphs • Maximum readability and usefulness for business decision-making Important notes: • I already have the commission calculation rules and logic • My current data and calculations are managed in Google Sheets, including scripts • I need a freelancer who can either build directly from Google Sheets data or propose the best tech stack compatible with it • The final solution must be reliable, easy to use, and easy to update What I expect from your proposal: • Your recommended technology stack for this project • Whether you would build it directly from Google Sheets, Google Apps Script, Looker Studio, Power BI, or another solution • The estimated delivery timeline • The main project phases • Examples of similar dashboards you have already built • How you would structure user access if each salesperson needs their own view
Experience with REX only
Hi everyone - I'm looking for someone that has experience with Rex to help set up email and letter templates etc
opportunity
Build a Custom Management “Work Hub” for Construction Business
To ensure you are not a bot and have actually read this brief, please include the following in your proposal. If these are missing, your proposal will be declined immediately without review. The "Keyword": Start the first line of your proposal with the words "DAMPROOFING HUB UK". Location Confirmation: Confirm that you are physically based in the UK and available for UK-time-zone communication. The "AI-Free" Guarantee: We are looking for a developer who writes clean, custom code or utilizes professional-grade low-code platforms (like Caspio, Knack, or Bubble) to save us time and money—not someone using AI to generate buggy code they don't understand. Briefly state your tech stack of choice for this. Proof of Work: Provide a link or screenshots of a Job Management or Field Service system you have built previously. Generic portfolio links will be ignored. The Xero Question: Briefly explain one challenge you’ve previously overcome when integrating a custom system with Xero. Note to Chancers: We are looking for a long-term technical partner, not a one-off freelancer. We have a strict vetting process. If you do not have the specific experience requested, please save your credits. I have attached a list of the works required - our website address is www.lancasterdampproofing.co.uk We also would need ongoing support - how would you be able to help with this?
Build a Custom work Hub for construction business
APPLICATION INSTRUCTIONS (READ CAREFULLY) To ensure you are not a bot and have actually read this brief, please include the following in your proposal. If these are missing, your proposal will be declined immediately without review. The "Keyword": Start the first line of your proposal with the words "DAMPROOFING HUB UK". Location Confirmation: Confirm that you are physically based in the UK and available for UK-time-zone communication. The "AI-Free" Guarantee: We are looking for a developer who writes clean, custom code or utilises professional-grade low-code platforms (like Caspio, Knack, or Bubble) to save us time and money not someone using AI to generate buggy code they don't understand. Briefly state your tech stack of choice for this. Proof of Work: Provide a link or screenshots of a Job Management or Field Service system you have built previously. Generic portfolio links will be ignored. The Xero Question: Briefly explain one challenge you’ve previously overcome when integrating a custom system with Xero. Note to Chancers: We are looking for a long-term technical partner, not a one-off freelancer. We have a strict vetting process. If you do not have the specific experience requested, please save your credits.
opportunity
API & Automation Specialist Needed
We are looking for an experienced API and automation specialist with strong expertise in Zapier and/or Make.com to help design and implement integrations across our internal systems. The ideal candidate will not only assist with the technical setup, but will also provide expert guidance on best practices, helping us decide whether Zapier or Make.com is the better platform for our needs. Scope of Work: • Review our current systems and integration requirements • Advise on whether Zapier or Make.com would be the most suitable solution • Design the integration architecture between our platforms • Build and configure the automations/workflows • Connect multiple platforms via APIs and webhooks where required • Ensure reliability, error handling, and proper data flow between systems • Provide documentation or walkthrough of the final setup Potential Systems to Integrate (examples): • GHL • Accounting software • Job management tools • Form submissions / lead capture systems • Internal spreadsheets or databases • Email or notification systems What We’re Looking For: • Strong experience with Zapier and/or Make.com • Solid understanding of APIs, webhooks, and data mapping • Ability to recommend efficient automation architecture • Experience integrating multiple SaaS platforms • Clear communication and ability to explain technical concepts Nice to Have: • Experience working with service-based businesses • Experience integrating GHL, accounting tools, or booking systems Project Type: Initial setup with potential for ongoing automation and integration work as our systems evolve. Please include examples of previous automation/integration projects you have built using Zapier or Make.com
CRM management
We are looking for a reliable individual to look after and manage our purpose built CRM system, promptly fixing time-sensitive issues when they arise and to make changes to the CRM and OMS for our growing publishing business.