Freelance English Vietnamese Translation Jobs

Benelux B2B cold caller needed

We’re a fast-growing B2B cold calling agency based in the UK working with clients ranging from Fortune 500 companies down to early stage AI startups What we need: We're hiring someone to help us book qualified appointments with decision-makers (CEOs, Directors, or Heads of Department) across a range of B2B sectors. We provide the lists We provide the scripts (though you can tweak if you like) Every number is a mobile (no landlines) Every KPI we provide you with has been consistently achieved before (no unrealistic targets) Your role will include: Making 30-40 connected outbound B2B conversations using scripts and briefs we provide per day Quickly understanding each client’s offer and adapting the pitch accordingly Handling objections professionally and keeping calls conversational Booking meetings directly into calendars Updating call outcomes and notes in our CRM after each interaction What we’re looking for: Native or fluent English speaker with a neutral accent Proven experience in cold calling or appointment setting (minimum 1 year) Strong communication and persuasion skills Ability to learn quickly and adapt to different industries Comfortable working with KPIs and performance tracking Reliable internet, quiet working environment, and headset Bonus if you have: Experience selling marketing, SaaS, or IT services Familiarity with close crm/ go high level a plus but not essential

Client Relations Manager

I am seeking a Freelance Client Relations Manager to cultivate and sustain robust, long-term relationships with clients. Your primary focus will be effective communication, diligent follow-up, and ensuring clients feel valued and supported. He or she will be serving as the main contact for key clients, maintaining regular communication, ensuring client satisfaction, managing expectations and timelines, escalating issues with context, and keeping records of interactions and client status. The ideal candidate will possess proven experience in client relations, exceptional communication skills in English, strong organizational abilities, and a friendly, professional demeanor. Comfort in remote work and basic proficiency in Excel or Google Sheets is required. This is a remote, part-time role with flexible hours, initially on a trial basis, with the potential for long-term collaboration. Compensation will be based on experience. To apply, please introduce yourself, outline your relevant experience, provide examples of relationship management successes, and share your time zone, availability, and tools used in previous roles.

Full Stack dev Python/ ReactJS for AI Documentation dashboard

Description Experience Level: Expert Estimated project duration: Ongoing Full Stack Developer - AI in Healthcare Project - 0-15 hours per week to strengthen our innovative start-up team. In this position, you will play a key role in the further development of our AI-based software product and work closely with our senior developer. Your core tasks: - Further development of our Flask-based backend architecture - Design and optimisation of the ReactJS frontend interface - Implementation of DevOps practices to improve deployment - Contributing to the redesign of our database structure - Testing and developing the proof of concept for our AI software product - Scaling product usage and performance optimisation Your profile: - In-depth experience in Python development, especially with Flask - Comprehensive knowledge of ReactJS and modern frontend development (OPTIONAL ) - Familiarity with AWS services, especially EC2 - Experience with DevOps tools and practices - Knowledge of VM/US engine technologies is an advantage - Structured and efficient way of working - Proactive communication and teamwork skills Desirable: - German language skills (working language is English) - Experience in developing or improving AI products

opportunity

I need social media solar footprint ltd

We seek a skilled social media manager to build an online presence for our sustainable energy company, Solar Footprint Ltd. The ideal candidate will have proven experience designing and implementing social media strategies across multiple platforms including Facebook, Instagram, Twitter and LinkedIn. The goal of this project is to establish Solar Footprint as an engaging, authoritative voice in the renewable energy industry while attracting new customers and partners. The social media manager will develop compelling content that showcases our solar panel installation and consulting services. They will share informative posts about industry trends, environmental issues and our company's work to advance clean technology. Graphics, videos and other multi-media should be leveraged where possible to boost visibility and engagement. Interaction with our target audiences through commenting, replying to questions and participating in relevant online communities will be important aspects of community building. Analytics will be reviewed to optimize performance and refine messaging. The manager will be responsible for maintaining consistency of branding across all of our digital properties. We aim to roll out an initial social presence within 8 weeks, followed by ongoing community stewardship and evaluation of key metrics like followers, clicks and conversions. Applicants should demonstrate extensive familiarity with developing social strategies for B2B firms. Proven success growing follower counts and translating online interest into real world results like sales leads or event RSVPs is ideal. Creativity, strong writing and project management skills

opportunity

11+ exam papers

Create 4 x GL-Style 11+ Practice Papers (English, Maths, VR, NVR) + OMR Answer Sheets (White-Label) I’m looking for an experienced 11+ assessment writer + designer to create GL-style practice papers that closely replicate the look/feel, structure, timing style, and multiple-choice answer-sheet experience of GL 11+ tests (i.e., question booklet + separate multiple-choice answer sheet suitable for computer marking/OMR). Important: You must produce both the full question content and the full paper design/layout (booklet + answer sheet). If you can’t do all 4 subjects, you can still apply for any subset (e.g., Maths + NVR only). >What I Need (Scope) Create 4 complete papers in GL style: English (11+) Maths (11+) Verbal Reasoning (VR) Non-Verbal Reasoning (NVR) (including spatial-style question types) Format requirements Multiple-choice questions Separate multiple-choice answer sheet (OMR-ready / computer-marked format) Clear exam-style instructions (how to mark answers, corrections, keeping place on answer sheet, etc.) consistent with GL-style experience Print-ready layout that feels like a real exam booklet >Deliverables (per subject paper) Question Booklet (PDF print-ready) OMR-style Answer Sheet (PDF print-ready) Answer Key (separate) Mark Scheme (simple marking guidance) Editable source files (e.g., InDesign/Illustrator/Word + assets/fonts used) Optional (bonus): Worked explanations + difficulty mapping (easy/medium/hard). Quality Bar (Non-negotiable) Original questions only (no copying from GL/CGP/any published papers). Must mimic the style and exam experience, but content must be 100% newly authored. (You will be required to warrant originality.) Clean, consistent typesetting; no ambiguity in correct answers; no patterning in MCQ options. >Who Should Apply People with proven experience creating 11+ practice papers or assessment item writing (MCQ) Strong NVR diagram design ability (pattern/rotation/sequence/matrices, etc.) Strong document layout skills (exam booklets) Comfortable producing OMR-ready answer sheets and print production files Partial Applications Allowed >You may apply if you can deliver: All 4 papers, OR Any subset (e.g., Maths + NVR, VR only, etc.) Just state clearly which subjects you will deliver. >To Apply — include ALL of the following Which subjects you can do (English / Maths / VR / NVR) Links/samples of similar exam papers you’ve written/designed (or screenshots) Confirm you can deliver booklet + OMR answer sheet + answers + editable source files Your proposed timeline + cost per paper Any toolset you use (InDesign, Illustrator, Affinity, Word, LaTeX, etc.)

Art Director for Key Visual Mockups

Summary Description: I’m looking for an experienced art director to support on a brand-led creative project. Someone with sportswear, lifestyle brand, advertising experience See example attached The first step will be to generate AI-based image concepts that align with an existing creative direction. Once those directions are approved, you’ll develop three key visual mockups that reflect the established brand guidelines (typography, tone, and composition). The ideal person: Has a strong eye for composition, lighting, and color balance Understands branding systems and how to translate them into campaign visuals Is fluent in AI image generation tools (e.g. Midjourney, DALL·E, or Nano Banana) Can work confidently in Photoshop and layout software (Figma, Illustrator, or InDesign) Can start immediately and work with a structured but creative brief Deliverables: - 10 AI-generated concept images (based on provided creative direction) - 3 polished key visual mockups following brand guidelines Please share: - 2–3 examples of campaign or key visual work Any experience working from brand guidelines Your earliest availability This project requires strong visual taste, brand sensitivity, and fast turnaround. You’ll be working closely with me to align on tone, composition, and refinement.

opportunity

Brand PR / Media Marketing / Podcasts / Events / Speaking et

We’re seeking an experienced PR & Media Booking Person to elevate bookings for our project into high-impact spaces, Note* major summits, professional conferences, established podcasts(big following only), key media outlets, and thought-leadership events in psychology, trauma, spirituality, and wellness. You’ll design and execute a cohesive visibility strategy that positions our work as a leading voice bridging the relative (nervous system, trauma, somatic work) and the absolute (awakening, consciousness, non-duality) — helping global audiences see addiction and suffering through a revolutionary lens. Key Responsibilities • Identify, pitch, and secure high-profile speaking opportunities (TEDx, professional conferences, wellness summits, university events, etc.). • Book major podcast and media interviews with large, credible followings (50K+ audience size or strong professional relevance). • Craft tailored pitches and speaker briefs that highlight Jason’s unique position as a paradigm-shifting voice in addiction, recovery, and consciousness. • Develop relationships with event organisers, summit hosts, and journalist networks in psychology, trauma, spirituality, and mental health. • Coordinate logistics for interviews, keynotes, and panel appearances. • Track metrics (reach, conversions, audience growth) and optimise placements. • Collaborate with internal team to align PR campaigns with book launches, trainings, and events. ⸻ Ideal Candidate • Proven track record placing authors, thought leaders, or wellness experts on top-tier podcasts and stages • Deep understanding of consciousness, trauma-informed, and somatic fields. • Ability to translate complex ideas into clear, compelling media angles. • Existing network of producers, summit organisers, and media gatekeepers. • Strategic thinker with measurable results and attention to brand positioning. • Self-starter comfortable working directly with Jason and IRP’s creative team. Payment basic + incentive for results send us please • A short intro outlining relevant experience. • Examples of past placements (speakers or brands). details of how you work - not using AI.

Logo Designer Needed with Defined Vision & Colour Scheme

I’m looking for an experienced logo designer to help execute a brand vision that’s already well thought-out. This is not an open-ended creative brief. The brand direction, colour scheme, font, and overall feel are already defined. What I need is a designer who can take clear guidance and translate it into a refined, timeless logo with strong execution. You’ll be working with: A clear brand vision and references A defined colour palette Direction on tone, positioning, and usage This role is a good fit if you: Have strong experience in logo and brand identity design Understand modern, premium, minimal aesthetics Have an excellent eye for typography and balance Can work within constraints and elevate ideas through craft Are comfortable iterating based on feedback This role is not a good fit if you: Prefer completely open-ended briefs Rely heavily on trends without strategic thinking Are new to logo design Deliverables: Primary logo Secondary / simplified logo mark Colour-correct versions (light/dark) Final files suitable for web, print, and packaging (AI, SVG, PNG, PDF) This is for a serious brand with long-term ambitions. If the collaboration goes well, there is ongoing design work available. To apply, please include: A brief note on your design approach 2–4 relevant logo or brand identity examples Your availability and estimated timeline Proposals that show clarity, attention to detail, and restraint will be prioritised.

Legal services

We are in search of a meticulous and dependable freelance Legal Services Specialist to assist with our ongoing legal and business requirements. This position is perfect for a qualified legal professional experienced in contract drafting, legal research, and compliance support. The freelancer will be tasked with drafting, reviewing, and revising various legal documents including contracts, agreements, NDAs, and privacy policies. They will conduct thorough legal research, provide clear summaries, and offer guidance on regulatory compliance. Additionally, the role involves ensuring all documents align with applicable laws and best practices, while also assisting with corporate legal matters as needed. Ideal candidates will possess proven experience in providing legal services, a strong grasp of contract law, and impeccable English writing skills. The ability to convey complex legal concepts in a straightforward manner is essential, and familiarity with international clients or cross-border issues is advantageous.

Heart of Sevenoaks dedicated sales person

Heart of Sevenoaks is an independant, local company, that hosts events, has an online business directory and produces a quarterly lifestyle magazine. We are seeking a sales professional to generate revenue by approaching local businesses offering them marketing opportunities, ranging from signing up to the online business directory, sponsoring our events, social media posts and most importantly advertising in the magazine. Responsibilities include, sales calls, building relationships, and closing deals with local businesses. Must have excellent communication and negotiation skills. Previous sales experience in print media or a related field is preferred. Negotiate terms of sales agreements to secure profitable deals, while maintaining customer satisfaction. Provide outstanding customer service by addressing inquiries, resolving issues, and following up on sales leads. Organise daily tasks effectively to manage time efficiently and maximise productivity in achieving sales goals. Collaborate with team members to share insights and strategies that enhance overall sales performance. Experience Proven experience in a sales role or similar position is preferred. Strong organisational skills with the ability to manage multiple tasks simultaneously. Excellent communication skills in English, both verbal and written, are crucial for success in this role. Demonstrated ability to negotiate effectively and close sales deals successfully.

Short-term Appointment Setter Needed (Remote)

I am seeking a dedicated Short-term Appointment Setter to assist in scheduling calls and meetings with potential clients on a temporary basis. Your primary responsibilities will involve reaching out to prospects, following up on warm leads, and coordinating appointments in my calendar. Key duties include making outbound calls or sending messages to both warm and cold leads, clearly introducing our services, qualifying prospects based on provided criteria, and efficiently organizing appointments using tools like Google Calendar. Additionally, you will maintain basic records of contacts and outcomes in a simple tracking system. Ideal candidates should possess clear communication skills in English, feel comfortable engaging with prospects via phone or online, and exhibit good organizational abilities. While prior experience in sales or appointment setting is preferred, it is not mandatory. A reliable internet connection and a quiet workspace are essential for this remote role. This freelance position offers flexible working hours and the possibility of extension based on performance. Payment structure will be discussed during the selection process. I look forward to collaborating with a motivated professional in this capacity.

Freelance Email Support Specialist

I am hiring a Freelance Email Support Specialist to manage structured client communication, send updates, and handle routine queries. This role will ensure professional and timely email interactions for my clients. Key responsibilities: - Respond to client emails using provided templates and guidelines - Send regular updates, confirmations, and follow-up messages - Handle routine inquiries about services, timelines, and deliverables - Forward complex or technical questions to the appropriate team member - Maintain email organisation, labels, and tracking - Log key interactions and issues in a simple spreadsheet Your are : - Excellent written English with professional tone - Experience handling customer/client emails or support - Strong attention to detail and ability to follow processes - Good time management to handle email volume efficiently - Familiarity with Gmail, Outlook, or email client tools - Basic Excel/Google Sheets for logging interactions Project details: - Remote freelance role - Part-time flexible hours (to be agreed) - Short-term with potential for ongoing work - Payment: hourly or fixed price based on volume To apply: - Share your email support or customer service experience - Provide a sample professional email response - Mention your time zone and daily availability - List any relevant tools you use (Gmail, HubSpot, etc.)

Hire 3 Remote Live Chat Agent

I am seeking to hire three Remote Live Chat Support Agents to engage with website visitors and manage live chat interactions effectively. Each agent will be responsible for addressing inquiries, capturing leads, and escalating technical issues as necessary. This collaborative role requires coverage across various shifts to guarantee 24/7 availability. This include promptly responding to chat messages with professionalism, utilizing provided FAQs to address common questions, gathering essential details from potential leads, and logging basic support issues while escalating complex problems. Agents will maintain chat logs and submit daily summaries of conversations and leads, all while striving for exceptional customer satisfaction. Candidates must possess outstanding written English skills, previous experience in live chat or customer service, the ability to multitask effectively, and a reliable high-speed internet connection. Flexibility in availability for various shifts, including mornings, evenings, and weekends, is essential. This ongoing freelance opportunity offers part-time shifts ranging from 3 to 6 hours, with weekly payments based on an hourly rate. To apply, please introduce yourself, share your chat support experience, state your time zone and availability, provide a sample response to a pricing inquiry, and mention any chat tools you have utilized.

Freelance Womenswear Fashion / Technical Designer

I’m looking for a freelance womenswear fashion designer or technical designer to help translate my design ideas into clear, factory-ready tech packs. This is a short, defined project to start, with potential for ongoing work as the brand develops. Project Scope Create 4 womenswear designs- one is the same design different fabric Translate my concepts into: Flat drawings (front & back) Basic but clear tech packs suitable for manufacturing These designs will be used for sampling and small-batch production with manufacturers in China What I Will Provide Written descriptions of each design- looking for someone who is happy to discuss each design on zoom/phone Reference images / inspiration (e.g. Pinterest or similar) Guidance on: Target customer Desired fit (relaxed / tailored / structured) Fabric ideas (e.g. silk, cotton, viscose, etc.) What I’m Looking For Please apply only if you have experience with apparel production. Required: Experience in womenswear fashion design Experience creating tech packs for factories Understanding of garment construction (seams, linings, closures, etc.) Ability to produce clear, simple flats (not just artistic illustrations) Comfortable working with startup / small brands Ideal (but not essential): Background as a technical designer or garment technologist Experience working with overseas manufacturers Familiarity with small-batch or low-MOQ production Deliverables For each of the 4 styles: Flat drawings (front & back) Basic tech pack including: Construction notes Fabric & trim notes Measurement guidance (can be approximate at this stage) Files delivered as PDF (editable format preferred if possible) Budget Open to discussion — please include: Your price per style or for the full project What level of detail is included at that price How to Apply Please include: A short introduction Examples of womenswear flats or tech packs you’ve created Briefly explain your experience working with manufacturers or production teams Notes This project is for initial sampling, not final production perfection Clear communication and practical production knowledge are more important than high-fashion illustration There may be ongoing work for the right person Thank you — I look forward to hearing from you.

Instagram Outbound DMs VA (Repetitive Work – Not Creative)

We’re hiring a Virtual Assistant for Instagram outbound messaging. This is simple, repetitive work. If you need variety, creativity, or “fun tasks” — this is not for you. Daily workload: * Send **200 outbound messages/day** * Send **400 follow-ups/day** * Follow a **clear script + SOP** * Log basic data (sent, replies, booked calls) What this job is: * Copy → Paste → Personalise → Send * Same task, every day * High attention to detail (need to pick the right lead) * Consistency over intelligence What this job is NOT: * No content creation * No strategy * No talking on calls * No posting Requirements: * Comfortable doing repetitive work for hours * Strong English (reading + writing) * Reliable internet * Can follow instructions EXACTLY * Can hit daily message quotas without excuses * You need to live in USA Bonus (not required): * Prior Instagram DM / outbound experience * Experience with lead tracking or simple CRMs Pay: * Competitive hourly rate * Long-term position if performance is consistent To apply: Send: 1. A short paragraph confirming you understand this is repetitive work, even better, a loom 2. Your previous outbound / DM experience (if any) 3. Your availability (hours per day, and when exactly) If you’re consistent, reliable, and don’t need motivation, you’ll do well here.

Freelance Sales Outreach Assistant (Remote, Flexible)

I’m looking for a proactive Freelance Sales Outreach Assistant to help me start more conversations with the right prospects and turn interest into booked calls. If you enjoy connecting with people, writing clear messages, and following a simple outreach process, this role will suit you. What you’ll be doing: - Send personalised outreach messages via email and/or LinkedIn using templates and guidelines - Follow up with warm leads in a friendly, professional tone - Ask simple qualifying questions and identify high-intent prospects - Book calls or meetings into my calendar once a prospect is interested - Keep a simple record of who was contacted, responses, and outcomes (in a spreadsheet or CRM) What I’m looking for: - Clear, confident written English - Comfortable reaching out to people you don’t know (cold and warm outreach) - Basic experience in sales, SDR, lead generation, or appointment setting is a plus - Organised and consistent with follow-ups - Able to work independently and respect confidentiality Project details: - Remote freelance role - Part-time, with flexible hours (we’ll agree on daily/weekly targets) - Short to medium-term engagement, with potential to extend if it goes well - Payment can be hourly with performance bonuses, or per qualified lead/appointment (to be discussed) Do this: - Introduce yourself briefly - Share any experience with sales outreach, lead generation, or similar roles - Mention your time zone and when you’re usually available to work

Junior Design Assistant – Irish Transport Company

Project Summary: I am a Senior Marketing professional for a reputable transport company in Ireland. I am looking for a bright, energetic, and proactive Junior Assistant to help manage our digital presence. I am looking for a solo human being, not an agency. This is a role for someone who is hands-on, eager to learn, and takes initiative. If you have a positive attitude and a basic grasp of design, I will provide the training you need to grow in this role. This is a long-term position starting at 10 hours per week, with a view to scale to full-time as we grow. Key Responsibilities: * Visual Asset Creation: Developing graphics for our transport brand using Canva and basic Photoshop. * Content Drafting: Assisting with creative brainstorming and drafting written copy/captions for the Irish market. * Content Coordination: Helping to organize and schedule a content calendar for our social channels. * AI Workflow: Utilizing ChatGPT and AI tools to streamline administrative and creative tasks. Who You Are: * Personality First: You have a "can-do" attitude and a high level of professional energy. * Proactive: You look for ways to be helpful and take ownership of your tasks. * Great Communicator: Your English is excellent, and you are comfortable with occasional video check-ins (camera on). * Technical Basics: You own a laptop and have a working knowledge of Photoshop/design principles. How to Apply: * Confirm Status: Explicitly state that you are an individual freelancer and not part of an agency. * Video Introduction: Please include a quick 30-60 second video intro (phone recording). Tell me why you're interested in marketing and what you’re like to work with. I’m hiring for attitude and energy as much as skill! * Availability: Confirm you can commit to 10 hours per week and are comfortable working on Dublin (GMT) time.

Experienced eBay Virtual Assistant

Experienced eBay Virtual Assistant (Listings, Image Editing & Google Sheets) I’m looking to work with a highly experienced eBay Virtual Assistant who understands how to create professional, high-converting listings and can work confidently with Google Sheets as part of daily operations. This role is ongoing for the right person. Key Responsibilities Create and optimise eBay listings using pre-defined templates Write SEO-optimised titles and descriptions using high-intent keywords Upload and retouch product images (crop, enhance, background clean-up where needed) Accurately manage and update data in Google Sheets (inventory, SKUs, pricing, listing status) Ensure listings are compliant with eBay policies Maintain consistency across multiple product categories Required Skills & Experience ✔ Proven experience as an eBay Virtual Assistant ✔ Strong understanding of eBay SEO (titles, item specifics, keywords) ✔ Experience creating listings from existing templates ✔ Confident working with Google Sheets (formulas, structured data, accuracy) ✔ Basic to intermediate image retouching skills (Photoshop, Canva, or similar) ✔ Excellent written English and attention to detail Nice to Have (Bonus) Experience with ex-display or refurbished listings Familiarity with bulk listing tools Experience working with UK eBay accounts How to Apply Please include: Your experience with eBay listings Examples of eBay listings you have created (links or screenshots) Your experience level with Google Sheets Tools you use for image editing Your availability and hourly rate Why Work With Me Clear systems and listing templates provided Long-term, repeat work available Professional, organised workflow Fast communication and fair expectations

Social media creation/posting x2 accounts for HR Consultancy

Hi Hi!! I have unfortunately had two bad experiences with trust and money being taken/services not delivered in the last three years from social media freelancers; so I am understandably wary and hoping that I can find someone to assist with my urgent social media needs. I need time back to focus on the business, specifically someone to take on my social media accounts on LinkedIn and Instagram. I have a niche, a strong personal brand and message. I run an HR consultancy, so knowing the challenges this possesses [selling a service not a product, and the antiquated view of HR], is going to be vital in me finding the right fit. Brainstorming potential [non-exhaustive] needs below: - Creation of posts, carousels and basic videos [I will record the videos] - Posting with appropriate knowledge of times, days and the best way to increase engagement. - Understanding the types of post, which platform and what is trending [incl. hashtags, best type of media on which day/time etc and any new ideas you think would work]. - Editing videos I already have from speaking gigs and podcasts etc to re use. - Cleverness with re-using media / finding fun ways to post and using media I already have [1000s of small to large video clips and imagery]. - I have a spreadsheet with ideas, post themes etc, however I am not a marketing specialist so would need the individual to understand buyers psychology, how to get my posts interacted with, what works/what doesn't. - Ultimate goal of lead gen via DMs / comments on posts and a strong sales pipeline built for 2026. - I am not focussed on likes and followers, however I do appreciate that the bigger the followers, the more my business is seen. - Bonus if you can do email marketing too [one per month]. - Must haves: Great written English, vocabulary, grammar and spelling. We can share a google drive, I am happy to also have my phone photo album for us by both of us for an easy way to share media. I have a lot of media already but no time to work on editing, hashtags and posting blah blah I am VERY open to ideas, taking direction if there is a video you think may work etc., photos you need me to take for a post. I work best being told what you need from me and by when. I am an owner with a sense of humour, and is needed [especially in HR], it can be good when mixed with knowledge-sharing posts and other themes [you would know what works best and when]. I'd like someone to take control who I can trust to log into my socials, create, post and the potential to monitor and even respond like me should the trust and relationship build that way in the future. A monthly retainer where we agree what is required etc is what I need and would like. This could be a long-term arrangement, so getting the right person is key. Trust. Communication and Honesty is my go-to with hiring freelancers. Especially those putting my business out into the world. This includes great written English, vocab and spelling. An agreement with confidentiality is required to be signed by both parties to ensure we are both protected. My budget is between £20-£35 per hour, but all dependant on the person/offering/relationship. Being able to work together is key. I am very busy and ADHD, so need reminding and telling. Thank you for reading! Kate Founder Elysian

Hire 2 Customer Service Analysts

I want to hire two Customer Service Analysts for a remote engagement to analyze customer satisfaction data, feedback, and support metrics. The selected individuals will identify trends and insights aimed at enhancing service quality and customer experience. Key responsibilities include analyzing customer feedback, surveys, and support tickets using Excel or spreadsheets, creating comprehensive reports and dashboards that illustrate satisfaction scores and common issues, tracking essential support metrics, and identifying recurring problems while recommending actionable improvements. Weekly and monthly summary reports must be prepared, showcasing clear insights and visualized findings using basic data tools, preferably Excel charts or Google Data Studio. Ideal candidates will possess strong Excel/Google Sheets skills, experience in customer service data analysis, and a solid understanding of customer support metrics such as CSAT and NPS. The ability to discern patterns and communicate insights effectively is crucial, alongside excellent written English for report preparation. Reliable internet access and the capability to work independently are essential. This is a part-time remote freelance position, requiring 10-20 hours per week from each analyst, with ongoing contracts and monthly reviews. Compensation will be based on hourly rates or a fixed monthly price, contingent upon experience. To apply, please detail your experience with customer service analysis, outline your Excel/data analysis skills and tools utilized, provide an anonymized sample report or dashboard, and indicate your time zone and weekly availability.