Virtual Assistant (Out-of-Hours Customer Support) - Non-UK time

Job Title: Virtual Assistant (Out-of-Hours Customer Support)
Location: Remote (Non-UK time zones preferred)
Type: Ongoing / Shift-based (PeoplePerHour)

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Overview

We are looking for experienced Virtual Assistants to provide out-of-hours customer support for a UK-based business. This role is focused on handling evening and overnight enquiries while our UK team is offline.

We are hiring 4–5 individuals to cover a range of shifts and ensure consistent coverage.

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Key Responsibilities

Handle incoming customer calls during UK out-of-hours periods
Respond to customer enquiries in a professional and timely manner
Manage and resolve issues, complaints, and queries effectively
Escalate urgent matters where required
Maintain clear records of interactions and outcomes

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Requirements

Native English speaker (clear, professional communication essential)
Proven experience in customer service or support roles
Ability to remain calm and composed when dealing with difficult or upset customers
Access to **3CX** or the ability to accept forwarded calls to your device
Reliable internet connection and suitable working environment for calls
Available to work consistent shifts aligned with UK evening/night hours

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Shifts

Coverage required across UK evenings and overnight periods
Flexible shift allocation (to be agreed)
We are building a small team to ensure full coverage

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What We’re Looking For

Strong communication skills
Problem-solving mindset
Professional and dependable
Able to work independently without supervision
Comfortable handling high-pressure or sensitive situations

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How to Apply

Please include:

Your location and time zone
Your availability (days and times)
Details of your customer service experience
Confirmation of your ability to handle calls (3CX or call forwarding setup)

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This is a long-term opportunity for the right candidates who can deliver consistent, high-quality support.