Customer Relationship Management Projects

Experienced Customer Service Representative

We are seeking an experienced customer service representative to join our team and help build and maintain strong, long-term client relationships. This role is vital in ensuring customer satisfaction and loyalty to our brand. What You'll Do: - Customer Interaction: Listen to customers’ questions and concerns, provide answers, and handle returns or complaints. - Order Processing: Take orders, calculate charges, and process billing or payments. - Account Management: Review customer accounts and make necessary changes. - Record Keeping: Document details of customer contacts and actions taken. If you're organized, detail-oriented, and have a strong background in customer service, we want to hear from you!

Customer service analyst

I'm looking for an experienced Customer Service Analyst to analyse service data and help improve overall customer service quality. What you'll do: • Collect and interpret customer service data to identify recurring issues, preferences, and behavioural patterns • Develop detailed reports and visual dashboards to track key performance indicators • Translate complex data findings into clear, actionable insights for non-technical stakeholders • Conduct root cause analysis to identify service gaps and recommend strategic improvements • Collaborate with cross-functional teams to design and execute long-term service strategies • Gather qualitative feedback to advocate for product enhancements or internal process updates • Use data insights to identify training needs and assist in developing best practice guides • Monitor and maintain internal systems to ensure data integrity and smooth workflows If you're organised, detail-oriented, and experienced in customer service analysis, send me a proposal!

Remote Customer Support Agent

We are looking for a reliable and experienced Remote Customer Support Agent to handle customer inquiries related to our products and services through approved communication channels. Responsibilities: Respond promptly to customer inquiries via designated support channels Provide clear guidance on product usage and basic troubleshooting Maintain accurate records of customer interactions and track issues through to resolution Communicate company policies and service information professionally Escalate complex issues to the appropriate team when necessary If you are organized, detail-oriented, and have experience in customer support, please send your proposal!

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Brand Manager for premium womenswear fashion brand

Role: Brand Manager – Fashion E-commerce We are looking for a highly proactive and hands-on Brand Manager to support the day-to-day running and growth of a fashion e-commerce brand. This is an execution-focused role suited to someone who is organised, creative, and comfortable managing multiple areas including content, customer experience, website updates, and influencer outreach. Key Responsibilities: 1. Social Media (Instagram & TikTok) - Plan, create, and post daily content across Instagram and TikTok - Execute a minimum of 2 posts per day - Monitor engagement and respond to comments and DMs - Stay on top of trends and adapt them for the brand 2. Website Management - Update and manage the Shopify website (products, descriptions, pricing, inventory) - Ensure the website is visually aligned and conversion-focused - Monitor product performance and flag issues 3. Email & Email Marketing - Manage incoming customer emails and enquiries - Create and send email campaigns (product drops, promotions, updates) - Maintain and organise email lists 4. Customer Service - Handle customer enquiries across email, social media, and website chat - Manage returns, exchanges, and order-related issues - Deliver a high-quality and responsive customer experience 5. Influencer Outreach & PR Gifting - Identify and reach out to influencers and creators - Coordinate gifting and track performance - Build and maintain relationships with creators Requirements: - Experience managing Instagram and/or TikTok accounts - Comfortable creating content (filming and editing on phone) - Experience with Shopify or similar platforms - Strong written communication skills - Highly organised and detail-oriented - Proactive and able to work independently Nice to Have: - Experience in fashion, beauty, or e-commerce - Familiarity with email marketing platforms (e.g. Klaviyo, Mailchimp) - Experience with influencer marketing or PR gifting What We’re Looking For: - Someone who executes quickly and consistently - Creative, but also organised and reliable - Comfortable wearing multiple hats - Takes ownership and gets things done without being asked Targets (First 30 Days): - Consistent daily posting (minimum 2 posts/day) - Improved response time to customer enquiries - Active influencer outreach pipeline - Regular website updates and email campaigns

AirBNB customer support needed remote

Seeking an experienced remote Airbnb Customer Support specialist to manage guest and host inquiries, resolve booking issues, handle cancellations and refunds, mediate disputes, and maintain high satisfaction ratings. Must possess excellent written English, empathy, problem-solving skills, and familiarity with Airbnb policies and messaging platforms. Responsibilities include timely responses, clear documentation, proactive issue resolution, and continuous improvement of support processes to enhance user experience and retention.

Freelance Customer Support Agent

I'm looking for an experienced Freelance Customer Support Agent to handle customer inquiries and deliver a high standard of service. What you'll do: • Answer customer questions and resolve inquiries in a professional and timely manner • Explain products, services, and policies clearly and accurately • Process orders and check stock availability • Handle feedback and complaints professionally • Manage contract renewals and subscriptions • Update and maintain customer information accurately on internal systems If you're organised, detail-oriented, and experienced in customer support, send me a proposal!

Representative Sales Outreach

I'm looking for an experienced Representative Sales Outreach to help identify and engage potential clients and support the sales pipeline. What you'll do: • Maintain accurate, up-to-date records of all customer interactions and contact information in CRM systems • Track performance metrics and report on progress toward goals to management • Deliver persuasive product presentations and demonstrations tailored to the customer's needs • Build and maintain positive, long-term relationships with prospects to facilitate trust and future sales • Handle client inquiries, concerns, and objections professionally to keep the sales process moving • Initiate contact with potential clients through outbound outreach • Research and qualify potential customers based on predefined criteria to identify high-potential prospects If you're organised, detail-oriented, and experienced in sales outreach, send me a proposal!

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Remote Property Manager

Location: Remote (Candidates must be based in Europe, North America, South America, or Central America) Employment Type: Part-Time Overview: We are seeking a detail-oriented and highly organized Remote Property Manager to oversee the day-to-day operations of our short-term rental portfolio. The ideal candidate has hands-on experience managing properties on platforms such as Airbnb and VRBO, with a strong grasp of operational workflows, pricing strategies, and guest experience management. Key Responsibilities: Manage end-to-end operations of short-term rental properties Optimize pricing strategies to maximize occupancy and revenue Oversee calendar and booking management across multiple platforms Handle guest communication, ensuring prompt, professional, and high-quality interactions Coordinate cleaning, maintenance, and vendor services remotely Maintain smooth operational workflows from booking to check-out Monitor property performance and suggest improvements Ensure compliance with international rental regulations and industry best practices Requirements: Proven experience managing short-term rental properties (e.g., Airbnb, VRBO) Strong operational understanding of pricing optimization, calendar and booking management, guest communication, and end-to-end workflows Familiarity with property management tools such as Guesty or Smoobu (considered an advantage) Awareness of international rental regulations and industry best practices Excellent communication skills, both written and verbal High level of attention to detail and organizational skills Ability to work independently and manage multiple properties simultaneously

Administrative Assistant for Online Retail Operations (Remote)

We are seeking a reliable and detail-oriented Administrative Assistant to support daily operations for a fast-paced online retail business. This is a remote role focused on ensuring smooth coordination across customer service, order management, and internal workflows. The ideal candidate will be highly organized, responsive, and capable of handling multiple administrative tasks with minimal supervision. Key Responsibilities: • Manage and organize emails, messages, and internal communications • Assist with scheduling, calendar management, and task coordination • Maintain and update records, spreadsheets, and reports • Support order tracking, basic inventory logs, and operational tasks • Assist customer support team with administrative follow-ups when needed • Ensure all documentation and workflows are properly maintained Requirements: • Proven experience as an Administrative Assistant or similar role • Strong written and verbal communication skills • High attention to detail and organizational ability • Ability to work independently in a remote environment • Familiarity with tools such as Google Workspace (Docs, Sheets), CRM systems, and basic eCommerce platforms is a plus Preferred (Not Mandatory): • Experience working with online retail or eCommerce businesses • Familiarity with customer support tools (e.g., Zendesk, Freshdesk) Project Details: • Remote / Virtual position • Flexible hours (with availability for regular updates) • Long-term opportunity for the right candidate

CRM management

We are looking for a reliable individual to look after and manage our purpose built CRM system, promptly fixing time-sensitive issues when they arise and to make changes to the CRM and OMS for our growing publishing business.

Client Relations Manager

I'm looking for an experienced Client Relations Manager to build and maintain strong, long-term client relationships. What you'll do: • Act as the primary point of contact, conducting regular check-ins and building rapport to ensure client retention • Meet with clients to understand their business goals and develop tailored plans to achieve them • Proactively handle complaints, troubleshoot problems, and coordinate with internal teams to resolve issues • Identify opportunities to upsell or cross-sell products and services to existing clients • Ensure both the client and the company adhere to contractual terms and service delivery timelines • Collect client feedback, conduct performance reviews, and report insights to senior management If you're organised, detail-oriented, and experienced in client relations, send me a proposal!

Freelance Email Support Specialist

I'm looking for an experienced Freelance Email Support Specialist to handle customer communications and resolve queries professionally and efficiently. What you'll do: • Respond to emails, customer queries, and support tickets with speed and accuracy • Handle complaints, troubleshoot issues, and resolve problems such as returns, refunds, and technical queries • Log, track, and manage all customer interactions using support tools, ensuring accurate documentation • Provide product or service information, troubleshooting guides, and contribute to internal FAQ documentation • Identify and escalate complex or technical issues to higher-level support or management • Spot recurring issues and report trends to improve overall service and product quality If you're organised, detail-oriented, and experienced in email support, send me a proposal!

NEED help on setup / managing / hosting a server

Seeking an experienced professional to provision, configure, and manage a reliable server environment. Responsibilities include secure initial setup, OS and software installation, performance tuning, automated backups, monitoring, patch management, and ongoing maintenance. Applicant must ensure robust security hardening, optimize for uptime and scalability, and provide clear documentation of configuration and procedures. Proven experience with cloud and/or dedicated hosting, Linux administration, and server orchestration is required.

Charities marketing manager

I’m looking for someone who has helped many not for profits and charities increase their funding through online marketing with proven results. We are building an education platform for not for profits if you want to be part of it and help us build this education platform then let me know and we can discuss consultancy from you Www.soulutions.earth

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Looking for a social media manager for community

We're looking for someone to help us grow our social media presence and community engagement in a way that directly drives app adoption, event ticket sales, and paid membership growth. We have a clear content funnel in mind - attract through social, engage through community, convert to app and membership - and we need a partner who can execute it consistently and creatively. Budget: £350 per month

Seeking A Reliable Virtual Assistant

We are seeking a skilled, well rounded and detailed oriented individual that will be responsible for creating and optimizing product listings on various online marketplaces. Also should be conversant with project manager tool like Trello and the likes and must have experience with Microsoft Word and excel with a light customer support experience.

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Build Your Sales Career With Us

The company is growing, and we’re on the lookout for a driven and enthusiastic Sales person to join our team. If you’re confident, motivated, and enjoy building relationships and spotting new opportunities, this could be a great fit for you. Sales experience is a bonus, but the right attitude is what matters most. What you’ll do: • Connect with new and existing clients • Identify and develop sales opportunities • Help grow our brand and customer base If you’re ready to be part of an ambitious and expanding company, we’d love to hear from you.

Freelance Sales Support Assistant

I'm looking for an experienced Freelance Sales Support Assistant to support the sales team with research, data management, and coordination. What you'll do: • Research and identify potential prospects and key decision-makers • Qualify contacts and ensure they align with the Ideal Customer Profile • Manage and organise follow-up sequences to maintain engagement • Support the sales team with reporting and administrative tasks If you're organised, detail-oriented, and experienced in sales support, send me a proposal!

Server management and WooCommerce specialist required

We are looking for someone to investigate an issue with our dedicated server. It seems to keep going down and some of the processes like catalog updates are causing it to overload. It runs 3 wordpress sites and is hosted on Ubuntu. If you have experience with problem solving on dedicated servers please place a bid. We are looking for someone UK based and with excellent availability for regular server monitoring and management. Please include on your bid your proposed hourly rate for ongoing tasks. Thanks

Virtual Assistant (Out-of-Hours Customer Support) - Non-UK time

Job Title: Virtual Assistant (Out-of-Hours Customer Support) Location: Remote (Non-UK time zones preferred) Type: Ongoing / Shift-based (PeoplePerHour) --- Overview We are looking for experienced Virtual Assistants to provide out-of-hours customer support for a UK-based business. This role is focused on handling evening and overnight enquiries while our UK team is offline. We are hiring 4–5 individuals to cover a range of shifts and ensure consistent coverage. --- Key Responsibilities Handle incoming customer calls during UK out-of-hours periods Respond to customer enquiries in a professional and timely manner Manage and resolve issues, complaints, and queries effectively Escalate urgent matters where required Maintain clear records of interactions and outcomes --- Requirements Native English speaker (clear, professional communication essential) Proven experience in customer service or support roles Ability to remain calm and composed when dealing with difficult or upset customers Access to **3CX** or the ability to accept forwarded calls to your device Reliable internet connection and suitable working environment for calls Available to work consistent shifts aligned with UK evening/night hours --- Shifts Coverage required across UK evenings and overnight periods Flexible shift allocation (to be agreed) We are building a small team to ensure full coverage --- What We’re Looking For Strong communication skills Problem-solving mindset Professional and dependable Able to work independently without supervision Comfortable handling high-pressure or sensitive situations --- How to Apply Please include: Your location and time zone Your availability (days and times) Details of your customer service experience Confirmation of your ability to handle calls (3CX or call forwarding setup) --- This is a long-term opportunity for the right candidates who can deliver consistent, high-quality support.