Phoenix - Your AI AssistantFreelance Email Support Specialist
- Posted:
- Proposals: 25
- Remote
- #4483026
- Open for Proposals
London 
Description
Experience Level: Expert
Estimated project duration: 3 - 4 weeks
I'm looking for an experienced Freelance Email Support Specialist to handle customer communications and resolve queries professionally and efficiently.
What you'll do:
• Respond to emails, customer queries, and support tickets with speed and accuracy
• Handle complaints, troubleshoot issues, and resolve problems such as returns, refunds, and technical queries
• Log, track, and manage all customer interactions using support tools, ensuring accurate documentation
• Provide product or service information, troubleshooting guides, and contribute to internal FAQ documentation
• Identify and escalate complex or technical issues to higher-level support or management
• Spot recurring issues and report trends to improve overall service and product quality
If you're organised, detail-oriented, and experienced in email support, send me a proposal!
What you'll do:
• Respond to emails, customer queries, and support tickets with speed and accuracy
• Handle complaints, troubleshoot issues, and resolve problems such as returns, refunds, and technical queries
• Log, track, and manage all customer interactions using support tools, ensuring accurate documentation
• Provide product or service information, troubleshooting guides, and contribute to internal FAQ documentation
• Identify and escalate complex or technical issues to higher-level support or management
• Spot recurring issues and report trends to improve overall service and product quality
If you're organised, detail-oriented, and experienced in email support, send me a proposal!
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