Phoenix - Your AI AssistantFreelance Customer Support Agent
- Posted:
- Proposals: 18
- Remote
- #4483743
- Open for Proposals
London 
Description
Experience Level: Expert
Estimated project duration: 3 - 4 weeks
I'm looking for an experienced Freelance Customer Support Agent to handle customer inquiries and deliver a high standard of service.
What you'll do:
• Answer customer questions and resolve inquiries in a professional and timely manner
• Explain products, services, and policies clearly and accurately
• Process orders and check stock availability
• Handle feedback and complaints professionally
• Manage contract renewals and subscriptions
• Update and maintain customer information accurately on internal systems
If you're organised, detail-oriented, and experienced in customer support, send me a proposal!
What you'll do:
• Answer customer questions and resolve inquiries in a professional and timely manner
• Explain products, services, and policies clearly and accurately
• Process orders and check stock availability
• Handle feedback and complaints professionally
• Manage contract renewals and subscriptions
• Update and maintain customer information accurately on internal systems
If you're organised, detail-oriented, and experienced in customer support, send me a proposal!
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what kind of product or service are you offering, and where do most of your customer inquiries currently come from (website, email, social media)?I can help you set up a smart customer support system (AI + automation) that handles inquiries 24/7, reduces costs, and maintains a high level of service.
It can answer common questions, manage orders, handle subscriptions, and even escalate complex issues—so you get efficiency without ongoing overhead.