Brand Manager for premium womenswear fashion brand

Role: Brand Manager – Fashion E-commerce

We are looking for a highly proactive and hands-on Brand Manager to support the day-to-day running and growth of a fashion e-commerce brand.

This is an execution-focused role suited to someone who is organised, creative, and comfortable managing multiple areas including content, customer experience, website updates, and influencer outreach.

Key Responsibilities:

1. Social Media (Instagram & TikTok)
- Plan, create, and post daily content across Instagram and TikTok
- Execute a minimum of 2 posts per day
- Monitor engagement and respond to comments and DMs
- Stay on top of trends and adapt them for the brand

2. Website Management
- Update and manage the Shopify website (products, descriptions, pricing, inventory)
- Ensure the website is visually aligned and conversion-focused
- Monitor product performance and flag issues

3. Email & Email Marketing
- Manage incoming customer emails and enquiries
- Create and send email campaigns (product drops, promotions, updates)
- Maintain and organise email lists

4. Customer Service
- Handle customer enquiries across email, social media, and website chat
- Manage returns, exchanges, and order-related issues
- Deliver a high-quality and responsive customer experience

5. Influencer Outreach & PR Gifting
- Identify and reach out to influencers and creators
- Coordinate gifting and track performance
- Build and maintain relationships with creators

Requirements:
- Experience managing Instagram and/or TikTok accounts
- Comfortable creating content (filming and editing on phone)
- Experience with Shopify or similar platforms
- Strong written communication skills
- Highly organised and detail-oriented
- Proactive and able to work independently

Nice to Have:
- Experience in fashion, beauty, or e-commerce
- Familiarity with email marketing platforms (e.g. Klaviyo, Mailchimp)
- Experience with influencer marketing or PR gifting

What We’re Looking For:
- Someone who executes quickly and consistently
- Creative, but also organised and reliable
- Comfortable wearing multiple hats
- Takes ownership and gets things done without being asked

Targets (First 30 Days):
- Consistent daily posting (minimum 2 posts/day)
- Improved response time to customer enquiries
- Active influencer outreach pipeline
- Regular website updates and email campaigns