Customer service analyst

I'm looking for an experienced Customer Service Analyst to analyse service data and help improve overall customer service quality.

What you'll do:
• Collect and interpret customer service data to identify recurring issues, preferences, and behavioural patterns
• Develop detailed reports and visual dashboards to track key performance indicators
• Translate complex data findings into clear, actionable insights for non-technical stakeholders
• Conduct root cause analysis to identify service gaps and recommend strategic improvements
• Collaborate with cross-functional teams to design and execute long-term service strategies
• Gather qualitative feedback to advocate for product enhancements or internal process updates
• Use data insights to identify training needs and assist in developing best practice guides
• Monitor and maintain internal systems to ensure data integrity and smooth workflows

If you're organised, detail-oriented, and experienced in customer service analysis, send me a proposal!