Customer Relationship Management Projects

Remote Customer Service & Procurement Assistant

We are seeking to hire a reliable freelancer to support our team with customer service and basic procurement tasks. This is a great opportunity for someone organized, responsive, and comfortable communicating with customers and suppliers. Tasks: Respond to customer inquiries (email/chat) Assist with order processing and basic support Contact suppliers and request quotes Track purchase orders and deliveries Maintain simple records in Excel/Google Sheets Requirements: Experience in customer service or purchasing Good English communication skills Organized and reliable Project: Ongoing / Long-term opportunity. To Apply: Please include a short introduction, relevant experience, availability, and your hourly rate.

Integration Specialist for Self Storage SaaS with HubSpot

Summary We are seeking an experienced integration specialist to connect our self storage specific SaaS system with HubSpot. The ideal candidate will have a strong background in API integrations and a deep understanding of CRM systems. We will handle the data imports from head office. We require the most support with connecting the 2 systems in order to achieve contact synchronization, unit availability synchronization, order creation in the SaaS from HubSpot deals . If you have a proven track record in SaaS integrations and are familiar with self storage or CRM systems, we want to hear from you! Objective Integrate HubSpot with the operational storage management platform to support sales and storage operations. We are adopting a dedicated operational platform for managing storage units and tenancies across its sites. The business already uses HubSpot for sales, marketing and customer relationship management. An integration is required so that: Sales enquiries, quoting and deal management remain in HubSpot Unit management and tenancy operations are handled in the operational platform Both systems maintain consistent visibility of customers and unit status Brief 1. Objectives a. Maintain HubSpot as the sales platform Sales teams continue to manage enquiries, quotes, deals and the pipeline within HubSpot. b. Use the operational platform for storage management The operational platform will handle unit inventory, allocation of units, tenancy lifecycle and occupancy status. c. Synchronise core data between systems Both platforms should stay aligned on customer records, unit inventory, unit availability and occupancy status. d. Automate order creation When a deal reaches a defined stage in HubSpot: i. a customer record should exist in the operational platform ii. an order should be created in the operational platform iii. the order ID should be stored in HubSpot e. Provide operational visibility in HubSpot Sales and customer service staff should be able to see which units a customer occupies, unit availability and operational status directly within HubSpot. 2. Functional Requirements a. Contact Synchronization i. Create customers in the operational platform from HubSpot contacts ii. Update customer information iii. Store the customer ID in HubSpot Email will likely act as the primary matching key. b. Unit Types HubSpot should contain a representation of unit types including size, location, pricing and metadata to support quoting and deal creation. c. Storage Unit Visibility HubSpot should display unit identifiers, availability, occupancy status and associated unit type. Units remain controlled in the operational platform and read-only in HubSpot. d. Deal to Order Process When a deal reaches a defined pipeline stage in HubSpot: i. Confirm or create the customer in the operational platform ii. Create an order in the operational platform using the selected unit type iii. Store the order ID on the HubSpot deal e. Operational Updates Changes in the operational platform should update HubSpot including order creation, tenancy creation, move-in confirmation and occupancy changes. 3. Technical Context The initial concept uses HubSpot workflows, webhooks and API connections between HubSpot and the operational platform. However, we are open to recommendations on the most appropriate integration architecture. 4. Project Timeline Expected delivery timeframe: approximately 2–3 months including testing and validation. 5. What We Are Requesting We are seeking proposals covering: Recommended integration approach Estimated implementation timeline Project cost estimate Ongoing maintenance requirements (if any)

Admin / Client Liaison / Diary Management

We are a firm of Chartered Surveyors and due to increased work load we now require additional assistance managing diaries and general admin / client liaison Ideally, we would welcome somebody with similar experience The General Duties will include: Accepting instructions and issuing terms and conditions to clients booking in surveys and confirming time / date with client Replying to queries and general updates Issuing reports once completed We are happy to discuss hourly rates etc with the right candidate

Video Editor & Social Media Manager

TikTok Video Editor & Social Media Manager: Edit raw footage into engaging TikToks and handle daily posting. I require 3 edited Reels/TikToks per week (under 60 seconds). I will provide footage. Bonus, I'm working on 2 podcasts so if you have experience with riverside editing that would be cool too!

CRM & Customer Support Assistant

We are looking for a reliable assistant to help manage our CRM system and support customer communication. You will work with different types of data including account information and customer records. The role involves organizing account status, monitoring incoming customer messages, and coordinating responses with our internal team. Main Responsibilities: - Manage and update account and customer data in the CRM - Monitor incoming messages from customers - Coordinate replies with internal account users - Update account status and activity records - Assist with basic customer support tasks - Follow internal instructions for customer communication Requirements - Basic experience with CRM tools or willingness to learn - Good organization and attention to detail - Clear written communication - Ability to follow instructions and manage multiple tasks

Short-term Order Processing Assistant

I'm looking for an experienced Short-term Order Processing Assistant to accurately manage and fulfil customer orders from start to finish. What you'll do: • Accurately enter and verify customer orders into company systems, including product details, quantities, pricing, and shipping information • Monitor order status throughout the fulfilment process and provide timely updates on dispatch, delivery dates, or delays • Check inventory levels, identify stock shortages, and coordinate with warehouse teams to ensure availability • Generate and process shipping documents, invoices, and return authorisation labels as required • Troubleshoot order issues such as incorrect items, pricing errors, or address discrepancies to prevent fulfilment delays • Act as the first point of contact for order inquiries, resolving issues and ensuring high customer satisfaction If you're organised, detail-oriented, and experienced in order processing, send me a proposal!

GERMAN based admin assistance - Amazon Returns

SMALL AD-HOC ADMINISTRATION JOB - LONG TERM We are looking for a reliable German based assistant to act as a returns address for a very small amount of inventory... Would suit a work-from-home person / freelancer. Once in a while, a customer returns one of our products to Amazon Germany. The packaging has been opened and that's usually the end of the story. Because we work from home in the UK, Amazon.de will not send those kind of returns back to us. Our only options are; 1. Let Amazon destroy the items. 2. Dispatch items to a German address. To put it into perspective we have only had 3 such returns this year... but we still object to Amazon destroying our property. The job is as simple as this... - Accept a few returns here and there - Stick the products in a cardboard box - Ship the box to us when it's full (we will supply label for that) You'd basically be helping us out and we'd pay a fee per transaction. Happy to jump on a call to discuss if there is anyone to help. Might require other small tasks in Germany / EU as well as relationship develops. Thanks!

GERMAN based admin assistance - Amazon Returns

SMALL AD-HOC ADMINISTRATION JOB - LONG TERM We are looking for a reliable German based assistant to act as a returns address for a very small amount of inventory... Would suit a work-from-home person / freelancer. Once in a while, a customer returns one of our products to Amazon Germany. The packaging has been opened and that's usually the end of the story. Because we work from home in the UK, Amazon.de will not send those kind of returns back to us. Our only options are; 1. Let Amazon destroy the items. 2. Dispatch items to a German address. To put it into perspective we have only had 3 such returns this year... but we still object to Amazon destroying our property. The job is as simple as this... - Accept a few returns here and there - Stick the products in a cardboard box - Ship the box to us when it's full (we will supply label for that) You'd basically be helping us out and we'd pay a fee per transaction. Happy to jump on a call to discuss if there is anyone to help. Might require other small tasks in Germany / EU as well as relationship develops. Thanks!

Google Merchant Manager

Seeking an experienced Google Merchant Center manager to optimize and maintain our product feed, troubleshoot disapprovals, implement best practices for feed quality, and enhance product visibility across Google Shopping. Responsibilities include feed mapping and optimization, structured data validation, policy compliance, performance monitoring, and conversion-focused recommendations. Ideal candidate will demonstrate proven Merchant Center experience, strong analytical skills, and a track record of improving ROAS and feed health. Ongoing collaboration with our marketing team is required.

Social Media Manager

Seeking an experienced Social Media Manager with a strong editorial sensibility aligned with high-fashion and luxury branding. This role is responsible for developing and executing sophisticated content strategies, curating visually compelling assets, and managing Pinterest, Instagram, and Facebook with a consistent, elevated brand voice. The ideal candidate demonstrates proven expertise in audience growth, engagement optimization, trend-aware curation, and performance analytics. This role requires both creative direction and data-driven decision-making to strengthen brand positioning, expand reach, and drive meaningful engagement across all platforms.

opportunity

Setup and Manage Adwords Campaign

We are looking to hire freelancer to setup and manage our Adwords campaign. If you can do SEO that would be big help too. This will be for minubus and coach hire company and campaign is for United kingdom. - Keywords and ad details will be provided Price serves as place holder.

pre-funded

Sales Lead Qualifier, Solar industry experience required

We generate a steady flow of sales leads through marketing, referrals and targeted outreach. Mark, the Managing Director, is excellent at converting warm leads into projects but needs support with the initial outreach stage: making the first call, qualifying the enquiry and booking appointments for follow up conversations or site visits. This role is the bridge between a cold or lukewarm lead and a productive conversation with Mark. You will be the first voice a potential customer hears from Extant Energy, so a friendly, professional and confident telephone manner is essential.

opportunity

Rent Reconciliation Assistant (Property Management | Part-Time)

I have a UK-based property management company looking for a reliable and detail-oriented individual to support us with weekly rent reconciliation and light bookkeeping. This is a part-time, ongoing freelance role (approx. 3 hours per week), ideal for someone organised, consistent, and comfortable working with financial records. The core of the role is simple: -You’ll review rental income once per week, identify who has and hasn’t paid, update records clearly, and send an initial reminder where needed. You’ll also assist with basic tracking of outgoing payments. We work primarily with Google Sheets and our property management system COHO, so experience with either (or the ability to learn quickly) is important. We’re looking for someone who is dependable, detail-focused, and able to carry out this task consistently each week on an agreed day. Key details: -Part-time (around 3 hours per week) -Fully remote -£11 per hour -Ongoing work -Weekly task completed on a consistent day If you have experience with bookkeeping, rent tracking, or financial admin and take pride in accuracy and organisation, we’d love to hear from you. To apply, please include: -A short summary of your experience -Any relevant work with rent reconciliation or similar -Your experience with Google Sheets -Whether you’ve used COHO or similar systems

opportunity

Shift planning / Rota management

I need to create a spreadsheet / database which we put all of our staff onto, we need to see which staff are available (depending on what they want to work) who is confirmed booked for a shift and who is proposed for one. Many thanks,

Rewriting Database Schemas and Documentation

Take existing database schemas (tables, relationships, etc.) and reformat them into clear, well-documented design documents. This can include ensuring normalization, creating Entity Relationship Diagrams (ERDs), and adding proper explanations.

Social Media Customer Attraction Campaign

I need a results-driven social-media push that will bring new online customers to my business. The core objective is straightforward: convert fresh eyes into loyal buyers through engaging posts, compelling ad creatives, and consistent community interaction. You’ll take charge of the entire funnel on the platforms you feel suit us best—whether that’s Facebook, Instagram, TikTok, or a smart mix—optimising each channel to pull qualified traffic straight to our store. Insightful audience research, scroll-stopping visuals, persuasive copy, and data-led A/B testing should shape every step. By project end I expect: • A clear social strategy document outlining target personas and platform tactics • A 30-day content calendar with captions, hashtags, and asset guidelines • Three ad sets ready to launch, each complete with creative, copy, and audience parameters • A simple reporting template so I can monitor reach, engagement, and conversions If you’re confident you can spark real growth and you have examples of campaigns that turned followers into paying customers, let’s talk.

Content Manager + Outreach Manager

Content Manager + Outreach Manager: Do not apply if you don't know how to use ai for research and Bitscale/Clay or similar.Ability to use AI tools for content ideation, research, and workflow efficiency is a MUST. We’re looking for a proactive Content Manager and Outreach Manager to support personal brand growth on LinkedIn. Role Overview You will help with both content creation/posting and manual LinkedIn outreach to grow visibility, engagement, and qualified conversations. Responsibilities 1. Content Creation & Posting Create and publish 12 LinkedIn content pieces per month This includes: 4 reels/videos 8 posts/carousels/static posts Research trends and identify topics with strong viral potential Use AI tools and trend analysis to generate fresh, relevant, high-performing content ideas Ensure content matches the brand voice and audience 2. LinkedIn Outreach Do manual LinkedIn outreach Identify and reach out to prospects based on: Ideal Customer Profile (ICP) Competitor audience research Send personalized connection requests and follow-ups Keep outreach organized and targeted Requirements Experience with LinkedIn content management and LinkedIn outreach Strong understanding of current content trends, hooks, and viral formats Ability to use AI tools for content ideation, research, and workflow efficiency Good research skills to identify ICPs and competitor audiences Strong written English and attention to detail Organized, consistent, and proactive Ideal Candidate You understand how to combine content + outreach to build a strong LinkedIn presence. You stay updated on trends, know how to spot content that can perform well, and can execute outreach manually with care and precision. If you’ve worked on LinkedIn personal branding, content growth, or lead generation, please share examples of your work. Do not apply if you don't know how to use bitscale.

Part-Time Project Manager — Community Centre Refurbishment

About the Role TMC Birmingham, a registered charity, is refurbishing a building at Waverhill Road, Handsworth, Birmingham into a community centre. Construction is underway and we need a hands-on, practical project manager to join us immediately and drive Phase 1 to completion. This is not a desk role. We need someone who will visit the site, manage the builder, keep stakeholders aligned, and make things happen. Commitment: ~2–3 hours/day, 5 days/week (~10–15 hrs/week) Duration: 3–6 months (potential to extend) Rate: Competitive — please state your rate on application What You'll Do Manage and hold the main contractor accountable on site to deliver to specifications Coordinate builder, specialist sub-contractors, BCO, and suppliers Maintain the programme and report progress to the project committee Attend site regularly and resolve issues quickly Manage BCO inspections and compliance sign-offs Keep communication clear and flowing between all parties What We're Looking For Proven, hands-on experience managing UK refurbishment or construction projects Experience dealing with Building Control and specialist contractors A people person — trusted by site workers and trustees alike Proactive, organised, and solutions-focused Based in Birmingham or nearby — able to visit site regularly Professional accreditations welcome but practical experience matters more How to Apply Please submit your application via People per hour Include: a short cover note, relevant project experience, your rate, and your available start date. We are reviewing applications on a rolling basis — apply now.

Assistant Operations Manager

Discover Denver Tours seeks a dependable long-term Virtual Assistant to support tour operations, guest relations, guide coordination, scheduling, payroll, data entry, lead generation, social media, blog posting, and reporting. Must have excellent written English, clear neutral spoken English, reliable internet, attention to detail, and proficiency with Google Workspace. Weekend availability required; core hours MST. Competitive hourly pay commensurate with experience. Long-term role with steady weekly hours and seasonal overtime opportunities.

Content manager

Seeking a meticulous Wix content uploader to publish prepared articles on RTSSG.com. Duties: paste finalized articles into the Wix editor, refine headings and body text for a polished professional presentation, upload and position images, and verify layout integrity before publishing. Meticulous attention to detail and consistency are essential to ensure every post presents cleanly and aligns with site aesthetics. Prior experience with Wix site editing is preferred to enable efficient, accurate publishing.