AirBNB customer support needed remote

Seeking an experienced remote Airbnb Customer Support specialist to manage guest and host inquiries, resolve booking issues, handle cancellations and refunds, mediate disputes, and maintain high satisfaction ratings. Must possess excellent written English, empathy, problem-solving skills, and familiarity with Airbnb policies and messaging platforms. Responsibilities include timely responses, clear documentation, proactive issue resolution, and continuous improvement of support processes to enhance user experience and retention.