Complaint Handling Projects

EBay API + VerifyMy API Integration for UK Pharmacy

We are a UK registered pharmacy looking for an experienced API developer to build a bespoke integration between our eBay.co.uk seller account and VerifyMy, our third-party age-verification provider. We sell non-prescription medicines through eBay. A selected list of approximately 10–20 product SKUs will require an additional age-verification step before the pharmacy can authorise supply. Required workflow: eBay order → check SKU → designated medicine identified → VerifyMy verification → result returned → status linked to order → pharmacy reviews → pharmacy authorises supply The integration should automatically: - Retrieve/detect new orders from our eBay.co.uk seller account. - Identify orders containing one of our designated SKUs. - Initiate the VerifyMy verification process for the customer. - Receive and associate the verification result with the correct eBay order. - Clearly identify verification as Pending / Passed / Failed. - Maintain an auditable record linking the eBay order, SKU, verification result/reference and date/time. - Allow our pharmacy team to easily add/remove SKUs requiring verification without developer assistance. Orders requiring verification must remain identifiable for pharmacy review until verification has been successfully completed. Failed, incomplete or unresolved verification must be clearly identifiable for manual review. We require someone with strong experience in eBay APIs and third-party REST API integrations. Experience with OAuth/API authentication, webhooks or scheduled polling, secure customer-data handling and audit logging is important. VerifyMy has already confirmed that a bespoke integration can be developed for our pharmacy using its Stores API, and API documentation is available. A detailed Statement of Work is attached. Deliverables include: a working eBay/VerifyMy integration, configurable SKU list, verification-status workflow, retrievable audit trail, testing covering successful and failed verification, deployment/handover documentation and 30 days of post-launch bug-fix support. When applying, please briefly provide: 1. Details of any previous eBay API integrations you have developed. 2. Examples of similar third-party API integrations. 3. Your proposed technical approach. 4. Whether you recommend eBay order polling or an event-driven approach, and why. 5. Your estimated development timeframe. 6. Your fixed-price quotation. 7. How you propose to host the integration and securely handle customer data. Our advertised budget is a guide and we are open to reasonable proposals based on the recommended technical approach. Please do not submit a generic web-development proposal. Direct eBay API experience is strongly preferred.

urgent

Microsoft Azure Data Factory Work (ADF)

Seeking an experienced Azure Data Factory specialist to assist with multiple ADF tasks, primarily implementing an incremental load solution. The project entails designing and developing pipelines to perform incremental bulk writes from source tables to six target SQL tables, applying complex SQL logic and transformation rules per table. Deliverables include robust, efficient pipelines, error handling, logging, and documentation of design and operational steps. Familiarity with performance tuning and version control is required. YOU MUST BE UK BASED WITH THE RIGHT TO WORK IN THE UK AND WILLING TO COME TO WORK IN THE CITY OF LONDON PLEASE.

UK Appointment Setter – Pay Per Booked Call (Local Businesses)

Arczen is a small UK digital agency based in Swindon. We help local businesses (garages, cafés, trades, salons, shops) with websites, Google reviews, SEO and local ads. We're looking for a UK-based appointment setter to contact local business owners and book them onto a free 15-minute call with us. We handle the sales call – you just book qualified owners into our calendar. WHAT YOU'LL DO - Call UK small businesses from a target list we provide (or that you build with us) - Have a short, friendly conversation about their website / Google presence - Book interested owners into our calendar via a booking link - Log every call in a shared Google Sheet PAY (results-based) - £35 for every qualified call that actually takes place - £75 bonus for every call that turns into a paying client A "qualified call" means ALL of the following: - You spoke to the business owner or decision-maker - They have a clear need (e.g. no website, an outdated website, or few/poor Google reviews) - They said they're interested in improving it and know the call is about our paid services - They are not ruling it out on budget - They booked the call and turned up Calls that don't meet these aren't paid. We'll review each call together, fairly. Starting with a 2-week paid trial. Great setters get ongoing work. The budget shown covers the 2-week trial (up to 5 qualified calls). You're paid per qualified call through PeoplePerHour – book more and we'll increase it. REQUIREMENTS - Based in the UK, fluent/native English, confident on the phone - Experience with cold calling or appointment setting (B2B/small business ideal) - Understand UK calling rules (TPS/CTPS checks) and willing to follow them - Happy to share call recordings or notes so we can improve together TO APPLY, PLEASE TELL US: 1. Your appointment-setting experience and results (calls booked per week) 2. Roughly how many calls you can make per week 3. How you would open a call with a busy garage owner who has no website

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Adult Creator Outreach & Recruitment Specialist

We are looking for an experienced creator outreach and recruitment specialist to help us onboard independent adult creators to a new private fan-messaging platform. This is an active outreach role — not just lead research. We need someone who can find and contact real, active 18+ creators, including: * Independent webcam performers * OnlyFans creators * Fansly creators * Adult content creators * Models already monetising audiences online * Independent creators working from home without an agency What you will do * Find relevant active creators across X/Twitter, Instagram, creator communities, webcam platforms and other appropriate public sources * Identify creators who are already monetising an audience * Contact them directly using personalised outreach * Explain the opportunity clearly and professionally * Follow up with creators who do not initially respond * Handle basic questions and interested replies * Move genuinely interested creators toward onboarding * Maintain a simple tracking sheet showing contacted / replied / interested / follow-up / onboarded About the platform Givrr is a private creator-to-fan messaging platform. We are not looking to replace the creator’s existing platforms. Givrr gives creators an additional way to monetise premium private access to their audience, while remaining in control of their own presence and fan relationships. Important We are only interested in adult creators aged 18+. Outreach must be professional and compliant with the rules of the platforms being used. We are not looking for spam or mass-copy-paste messaging. What we want from you We want someone who can actually produce conversations and interested creators — not simply provide lists of usernames. When applying, please tell us: 1. What experience you have recruiting or contacting adult creators / webcam performers / OnlyFans creators 2. Where you would source creators 3. Approximately how many personalised creator outreaches per week you can realistically complete 4. How you would approach creators without sounding like a generic agency recruiter 5. Your best weekly fixed price 6. Whether you can handle follow-ups and replies as well as initial outreach Please begin your proposal with: GIVRR CREATOR We want to start immediately and this can become a long-term weekly role if you perform well.

Marketing Specialist – Virtual Assistant

Naturally Inspired Garden Design The Role Marketing specialist to develop and execute the most effective lead generation strategy for a garden design and planting service business positioned at the top of the mass market, targeting affluent domestic customers in North and West London. You'll come with ideas and recommendations on strategy; I'm open to hearing them and we'll shape the approach together. Your job is to identify what works and execute it efficiently. What You'll Need Proven experience marketing small businesses to domestic/consumer audiences Track record with both traditional (print, local media) and online/social marketing Canva experience (very useful) UK-based (essential) Self-directed and strategic; able to propose ideas and adapt based on results Organized; can track placements, renewals, and performance without creating overhead What You Won't Do Customer contact, invoicing, CRM management — I handle those Create lengthy reports or analytics dashboards — I'll track what's working; you focus on execution and bring ideas to the table. This is an ongoing role in a new business, your input will be valued and your role will develop as the business matures.

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Develop an android, IOS App for my Food Business

Please do not apply if you have not built and delivered this type of app before. We are looking for an experienced mobile developer to build a professional iOS and Android ordering app for our food business. Customers should be able to browse the menu, view prices and images, add items to a basket, submit orders, and receive order-status notifications. The app will require a secure backend/API, database, admin panel, customer order management, push notifications, and reliable handling of failed or duplicate requests. We expect clean architecture, secure authentication, proper validation, production-ready deployment, and support with Apple App Store and Google Play submission. I have attached a technical requirements document outlining the proposed functionality and technical expectations.

B2B Sales Closer– Inbound Leads for Accounting Firm (UAE)

Job Description We are launching an accounting and bookkeeping services business in Dubai, UAE, and are looking for an experienced freelance B2B sales closer to convert inbound leads into paying clients. We will be generating leads through Meta (Facebook and Instagram) advertising campaigns. Your responsibility will be to contact these leads promptly, understand their accounting requirements, present our services, and convert interested prospects into paying monthly clients. This is a long-term opportunity for the right candidate, with a fixed monthly retainer and attractive performance-based commissions. Key Responsibilities * Contact inbound leads promptly, ideally within 5–10 minutes of receiving an enquiry during agreed working hours. * Conduct professional sales calls with business owners and decision-makers in the UAE. * Understand prospective clients’ accounting and bookkeeping requirements. * Present our monthly service packages and handle pricing objections. * Follow up consistently with interested prospects through calls and WhatsApp. * Close sales and guide clients through the onboarding process. * Maintain accurate records of all calls, follow-ups, and outcomes in our CRM. * Work towards agreed monthly sales and conversion targets. Requirements * Proven experience in B2B sales, preferably accounting, bookkeeping, financial services, business setup, or other professional services. * Strong English communication and negotiation skills. * Experience selling services to UAE businesses is highly preferred. * Ability to independently manage the sales process from initial enquiry to closing. * Comfortable working with CRM software and a company-provided calling system. * Availability during agreed UAE business hours to ensure prompt lead follow-up. * Self-motivated, reliable, and results-oriented.

opportunitypre-funded

Marketing Specialist – Virtual Assistant

Naturally Inspired Garden Design The Role Marketing specialist to develop and execute the most effective lead generation strategy for a garden design and planting service business positioned at the top of the mass market, targeting affluent domestic customers in North and West London. You'll come with ideas and recommendations on strategy; I'm open to hearing them and we'll shape the approach together. Your job is to identify what works and execute it efficiently. What You'll Need Proven experience marketing small businesses to domestic/consumer audiences Track record with both traditional (print, local media) and online/social marketing Canva experience (very useful) UK-based (essential) Self-directed and strategic; able to propose ideas and adapt based on results Organized; can track placements, renewals, and performance without creating overhead Being tech literate, up to date with AI and how/when/if to leverage it. Keep me up to date casually, via Email and WhatsApp. What You Won't Do Customer contact, invoicing, CRM management — I handle those Create lengthy reports or analytics dashboards — I'll track what's working; you focus on execution and bring ideas to the table. This is an ongoing role in a fairly new business, your input will be valued and your role will develop as the business matures.

Senior Backend Engineer: Optimize Automation System

We're a Los Angeles leasing company . Our whole operation runs on 14 automations on Railway: tour confirmation texts, driver schedules, owner access texts, application intake, DocuSign contracts, invoicing, and a sync between Monday.com (our CRM) and Quo/OpenPhone (our phones). About 57,000 lines across Node.js and Python, several using the Claude API to read customer replies and write reports. It works and it runs our day. But it was built fast, one fix at a time, and it shows: - The same business rules are written in 5 places in two languages, and they drift apart. - 11 separate Monday connections and 25 files talking to our phone API. Every service polls on a timer, and we're using about 3 times Monday's daily API limit. - AI costs are high: full AI agents run for routine reports, with no caching. - One test file across 14 services. No version history, no staging environment, and deploys come from a laptop. - Mistakes are found by our team after customers see them. WHAT YOU'LL DO - Put everything in GitHub with CI, plus a staging environment that uses test boards and a test phone line. - Build one shared library: a single client each for Monday, Quo and Gmail, with rate limits, retries and call counting, and a single rules module, used by every service. - Replace polling with webhooks wherever the APIs allow, and cache the rest. - Cut AI spend: use plain code where a rule will do, cache prompts, and match each task to the right model. - Turn our written rules and our long list of past mistakes into automated tests, so a fix can't break an earlier one. - Add a simple dashboard: what each service did, what it cost, and what failed. - Then stay on part-time (about 5-10 hours a week) to review changes and handle incidents. WHAT YOU WON'T DO Redesign how we run the business. Our rules are detailed, written down and settled. Your job is to make the system follow them reliably and cheaply. You'll work alongside the AI coding assistant that wrote most of this code and knows the rules. MUST HAVE - 5+ years building production backends in BOTH Node.js and Python - Webhook and event-driven design - Heavy third-party API integration: rate limits, retries, idempotency - Writing tests for messy business logic - Comfort deploying containers on Railway, Render, Fly or similar STRONG PLUS - Monday.com GraphQL API - OpenPhone/Quo or Twilio - LLM cost optimization - DocuSign or QuickBooks APIs

pre-fundedurgent

WordPress Elementor + GeoDirectory Expert Needed

We have recently launched a major rebuild of I Love Manchester, a busy city media and What's On website, and are looking for an experienced WordPress developer with strong Elementor Pro and GeoDirectory experience to help us iron out some post-launch issues and generally improve the look, feel and user experience. The site is already live and functioning. We need someone who understands the existing setup, can identify what is causing particular behaviours and make sensible improvements without creating unnecessary custom code or breaking other parts of the site. The current stack includes: - WordPress - Elementor Pro - GeoDirectory for Places/business listings - GeoDirectory Events for What's On/event listings - GeoDirectory Location Manager / location functionality - WooCommerce - MemberPress - Yoast SEO - Advanced Ads - Cloudflare - Imagify The overall idea is that each specialist plugin does what it is good at, with Elementor handling the presentation and templates, rather than trying to force everything through one theme. Some of the issues we currently need looking at: GeoDirectory / Places - Places currently only seem to appear on the relevant area or neighbourhood page when the location is manually tagged. We would expect the physical address/location data to drive this wherever possible. - Review the way Place category archives work. For example, Cafes & Coffee Shops currently sends users into GeoDirectory URLs such as /places/category/cafes-coffee/greater-manchester/manchester/. We want to make sure the structure and UX make sense. - A user has reported problems trying to submit/add a listing, so the complete front-end submission journey needs testing. - Review Places search and filters generally and suggest improvements. GeoDirectory Events / What's On - Existing formatting issue involving commas on event listings. - "Load More" isn't working on some Event search/archive results. - Event date display needs improving. It currently tends to show either "From [date]" or "Until [date]". For events with a defined run, we would like the start and end dates to be much clearer. - Some listings can give the impression that an event starts on a particular date and then continues indefinitely. We need sensible handling of end dates and recurring events. - Review event ordering, recurrence and archive/search behaviour generally. Search / UX - Our Explore search currently allows a user to select the type of venue in the first field, but selecting it can immediately trigger the search before they have had the chance to enter the area/location in the second field. - We want the overall Places and Events search experience to feel intuitive, particularly on mobile. - We'd welcome recommendations on anything else you notice that adds unnecessary friction. Performance We would also like somebody to review the implementation from a performance perspective, including: - Elementor output - GeoDirectory queries and widgets - Image sizing and optimisation - JPG/WebP/appropriate image formats rather than unnecessarily large PNG photographs - Imagify - Lazy loading - Caching - Cloudflare configuration - Compression - Static asset caching - Any obvious front-end bloat We are not expecting somebody to promise an arbitrary PageSpeed score. We want an experienced developer who can identify where the genuine bottlenecks are and make sensible improvements. How we would like to work The website is live and commercially important, so we need somebody methodical. Initially, we'd like somebody to audit the issues above, tell us what is straightforward, what requires development and what may simply be configuration, then agree priorities and cost before proceeding. We're looking for somebody we can potentially build an ongoing relationship with, so good communication is just as important as technical ability. When applying Please include: - Specific examples of sites you've built or worked on using GeoDirectory and Elementor Pro. - Your experience with GeoDirectory Events, Location Manager and Advanced Search if applicable. - How you would approach diagnosing the issues above. - Your availability. - Whether you prefer hourly or fixed-price work. - An initial estimate for reviewing the site and producing a prioritised list of fixes. Please don't send a generic WordPress proposal. GeoDirectory experience is important for this project. Website: ilovemanchester.com

Shopify & Klaviyo Data Architect | £200/wk Retainer

About Us We are a fun, established fragrance and home-scent brand operating an online Shopify store alongside a popular flagship high-street retail shop (using Shopify POS). Over the past year, we have collected clean customer data across both channels. We have basic automated flows set up, but we lack the expert time and specialised knowledge to optimise them. We will soon start to drive substantial brand awareness and traffic through TikTok Live and social media ads. A holistic understanding of how modern social channels feed into a digital ecosystem will be a massive asset. Our Director is a creative obsessor who will handle 100% of the graphic design, styling, and visual execution. We do not need an asset builder. We are seeking a dedicated, long-term freelance Partner for a secure, 1-year contract. We need a "data architect" who has invested years into mastering Klaviyo-Shopify mechanics. The Partnership & Scope (£200/Week Fixed Retainer for 4 Hours/Week) Your role is to be the analytical brain while our Director acts as the visual builder. Your 4 weekly hours will be strictly dedicated to: Creative To-Do Lists: Provide low-fidelity architectural layout briefs and wireframes for campaigns and automated flows so our Director knows exactly what content blocks to design and the psychological "why" behind them. Omni-Channel Logic: Properly segment our physical shop customers from our pure online shoppers, as well as our fast-moving social media audience, to ensure highly relevant targeting. A/B Testing & Tweaking: Constantly monitor flow health, open rates, and backend logic to plug revenue leaks. Human-Centric Reporting: Translate weekly data analytics into a quick, digestible insight format (like a 3-minute Loom video screen-share) that our team can easily consume and learn from. Requirements Proven technical expertise in advanced Klaviyo flow logic and behavioural segmentation. Deep understanding of the Shopify ecosystem, specifically including Shopify POS data syncing. A strong grasp of the wider e-commerce funnel, including how to handle leads originating from TikTok and paid social channels. Excellent communication skills with a track record of translating complex metrics into clear creative briefs. How to Apply Please share a brief example of a structural wireframe or content brief you have provided to a graphic designer in the past. To ensure you have read this entire post, please start your cover letter with the phrase: "Sensory Data Strategy."

Enhancing Flutter/Node.js Live-Stream Social Platform

Flutter + Node.js team to extend a live-streaming social platform (long-term) We are extending an existing, live platform. This is not a build from zero. WHAT EXISTS TODAY - Backend: Node.js, Express, MongoDB, Socket.IO. 355 live endpoints, 61 data models, a socket layer of about 5,800 lines. Deployed and running in production. - Admin panel and two web cabinets: Next.js, live. - Public website: React on Vite, three languages, complete and signed off. - Mobile application: Flutter, clean architecture, in active development. - Design: complete. 761 screens in light theme, a mirrored dark theme, twelve user-flow diagrams and a clickable prototype. No UI design work is required from you - screens are delivered to you finished. WHAT WE NEED BUILT - New product modules across backend, admin panel and mobile application - A configurable rules layer for platform economics, with versioning and effective dates - Creator wallet with multiple balances and money states, and payout workflows - Group communities, a second in-app currency, new battle formats, an advertising module - Localisation for three languages, dark theme implementation, iOS camera effects, store submission STACK YOU MUST ALREADY KNOW Flutter with clean architecture, Node.js and Express, MongoDB, Socket.IO, Next.js, LiveKit or Agora, and payment integrations of the Stripe / PayPal / Razorpay class. ENGAGEMENT Long-term, hourly, in blocks. Work is done module by module in a priority order we set. A shared task and hours tracking sheet and a written weekly report are required. BUDGET GUIDELINE USD 3 to 6 per hour. YOUR PROPOSAL MUST INCLUDE 1. Your estimate of the total hours for the scope above, and how you arrived at that number. 2. Team composition and the hourly rate of each role. 3. CVs of the people who would actually do the work, not a company profile. 4. Two live applications you have shipped that handle real-time video or in-app payments, with links. 5. How you handle testing, and who pays for correcting defects in your own work. Proposals without an hours figure will not be reviewed. Source code, documentation and design access are provided after an NDA is signed.

opportunity

Create responsive webapp based on wordpress application

We are looking for an experienced React Native / Expo developer to build a modern, high-performance Android application for Townly - discovering local businesses and offers. Our existing platform is built on WordPress and is fully mobile responsive. We want to convert it into a polished, native-feeling mobile application using React Native and WebView technology. The goal is to create an app that feels fast, seamless and native, rather than a basic website wrapper. Key Requirements 1. App Development Build the application from scratch using React Native / Expo. Integrate our existing WordPress website using WebViews. Develop a scalable architecture that can support iOS in the future. 2. Navigation & Performance Implement modern native bottom and top navigation. Enable instant or near-instant switching between main sections. Implement intelligent page preloading and caching. Preserve page states, filters and scroll positions. Eliminate unnecessary page reloads, flickering and white screens. 3. UI/UX recreate our modern UI as a native navigation with animations. Ensure consistency across Android devices and screen sizes. 4. Website Integration Ensure full compatibility with existing WordPress functionality. Support user authentication, Google login and membership functionality. Ensure forms, dynamic content, AJAX filters and account pages work correctly. Maintain user sessions across the application. 5. Native Features Android back-button support. Deep linking and external link handling. Native sharing functionality. Appropriate loading and offline/error handling. 6. Testing & Deployment Optimise performance, stability and memory usage. Thoroughly test all navigation and core functionality. Configure the application for production. Provide a Google Play Store-ready Android App Bundle (AAB). Deliver complete source code and documentation. Technology React Native / Expo TypeScript React Native WebView Existing WordPress backend Expected Outcome A fast, modern, reliable and professional Android application that offers a near-native experience while leveraging our existing WordPress platform.

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Video Creator & Editor Ongoing Weekly Work, 10–12+ Social Ads

TITLE AI Video Creator & Editor — Ongoing Weekly Work, 10–12+ Social Ads DESCRIPTION We’re looking for an experienced AI video creator and editor for ongoing, paid weekly work producing at least 10–12 short videos per week. These are vertical ads for Instagram Reels and TikTok, usually 15–30 seconds, occasionally up to 40 seconds. Our first priority is an AI mentor app for men. The ads explore recognisable situations: procrastination, loneliness, relationships, financial pressure, broken promises and wasted potential. The product must have a clear, meaningful role in each story. We want films that make people stop scrolling, recognise themselves and want to try the app. THE STANDARD We need photorealistic characters, believable acting, strong visual hooks, purposeful editing and excellent sound. The work should have colour, energy, personality and emotional weight. You must understand how to build a story, create tension and land a memorable ending. Character consistency, realistic hands, coherent environments and readable phone screens are essential. We review details closely. WHAT YOU WILL HANDLE • AI image and video generation. • Consistent characters across shots. • Animation, editing and compositing. • Integration of supplied app screens and branding. • Voiceover production when required, using an approved voice. • Commercially cleared music and sound effects. • English captions and final exports. We provide the concepts, scripts, brand assets and app references. We can also supply final voiceovers. We expect you to contribute creative judgement and improve the execution. WORKING ARRANGEMENT • Ongoing weekly work. • At least 10–12 completed videos per week. • Weekly payment. • A paid trial video before starting the regular arrangement. • Please quote your best weekly price for 12 videos, including your revision allowance. TO APPLY Please answer these five points: 1. Send your three strongest relevant videos. Tell us exactly which parts you created. 2. Which tools and workflow do you use to maintain realistic, consistent characters? 3. Can you reliably deliver 10–12 finished videos every week? What is your turnaround for the first draft? 4. What is your best weekly price, and what does it include? 5. Briefly describe how you would film this opening: “A man has spent hours building his perfect video-game character. Beside him are old pizza boxes and an overdue bill. The message: you can restart the game, but you cannot replay the years you’ve lost.” Give us your first three shots. We want to see how you think, not just which tools you use. Please start your proposal with “STORY FIRST” so we know you have read the brief. We’re looking for a reliable creative partner who can turn a strong idea into a finished ad people actually want to watch.

Sales & Business Development Executive (Inbound & Outbound)

Company: LeBern Ltd Location: Remote – UK business hours Engagement: Freelance, initially 4 weeks, with ongoing opportunities About Us LeBern is an established UK property services company supporting landlords, investors, letting agents and housing providers. Our services include: - Guaranteed Rent: Securing rental agreements and managing landlord relationships. - Tenant Evictions: Helping landlords and agents navigate the legal possession process. - Property Management: Managing residential properties on behalf of landlords. - **Property Maintenance:** Providing maintenance and property support solutions. - **Property Acquisition & Accommodation Supply:** Developing property opportunities and relationships with local authorities and housing providers. We are looking to establish a dedicated, results-driven sales division to support business growth across all our services. The Opportunity We are seeking an experienced Sales & Business Development Executive capable of managing both inbound and outbound sales. We currently have an existing customer database, regular inbound enquiries and established operational teams, but no dedicated sales team. We need someone who can take ownership of sales opportunities, generate new business, convert enquiries into paying customers and help implement an organised, measurable sales process. This is a revenue-generating sales position, not simply an appointment-setting or customer service role. Key Responsibilities Inbound Sales - Respond promptly to incoming enquiries from landlords, investors and agents. - Qualify leads, understand customer needs and recommend appropriate services. - Conduct sales consultations, handle objections and close deals. - Follow up outstanding quotations, previous enquiries and prospective clients. - Identify cross-selling opportunities across LeBern's services. Outbound Business Development - Proactively identify and contact landlords, investors, letting agents and property businesses. - Conduct outbound calls, targeted email outreach and follow-ups. - Re-engage existing and previous customers. - Develop referral relationships and identify new commercial partnerships. - Generate qualified leads, appointments and new business. CRM & Sales Management - Manage leads and opportunities through HubSpot CRM. - Maintain accurate pipeline records and follow-up schedules. - Help establish structured sales processes and communication templates. - Coordinate with operational teams when onboarding new clients. - Provide weekly reporting on activity, conversion rates, pipeline value and revenue generated. Essential Requirements - Minimum 3 years' proven sales or business development experience. - Strong track record of closing deals and generating revenue. - Experience managing both inbound and outbound sales. - Excellent telephone communication, negotiation and objection-handling skills. - Experience using HubSpot or similar CRM systems. - Highly organised, proactive and comfortable working independently. - Excellent written and spoken English. - Availability during UK business hours. Highly Desirable: - UK property, estate agency, lettings or landlord services experience. - Experience selling legal, financial or professional services. - Previous involvement in establishing sales processes or teams. Initial Project & Expectations We propose an initial paid four-week trial, approximately 40–60 hours, with the potential for an ongoing engagement. Key objectives: 1. Manage and convert existing inbound enquiries. 2. Reactivate previous leads and customer relationships. 3. Generate qualified new business through outbound prospecting. 4. Maintain an accurate, organised sales pipeline. 5. Demonstrate measurable sales activity, conversion and revenue results. 6. Help establish the foundations of an efficient, scalable sales operation. Performance will be assessed against agreed sales KPIs, including qualified opportunities, proposals, conversion rates and completed business. All sales activity must follow our approved commercial processes and applicable UK marketing and data protection requirements. Fees & Incentives Please quote your hourly rate or fixed project fee for the initial engagement. We are open to a competitive base fee plus performance-related incentives linked to genuine commercial results. How to Apply Please provide: 1. A summary of your relevant sales experience. 2. Examples of previous sales results, including revenue generated or conversion rates. 3. Your experience selling UK property or related services. 4. Your approach to managing inbound enquiries and outbound prospecting. 5. Your experience with HubSpot CRM. 6. Your proposed rate and weekly availability. We are looking for a commercially driven sales professional who can take ownership, generate revenue and grow with the business. Successful candidates may be invited to an initial interview to discuss their experience and approach.

UK Based Virtual Assistant

My business is in need of a driven and passionate freelancer to assist on various stages of our sales pipeline for one of the largest nursery groups in the UK. Every single application will be checked manually so if you feel you are relevant please apply and don't be discouraged. NOTE: We are strictly looking for UK based freelancers. Activities will include but are not restricted to; REQUIREMENT: • Communicating with inbound enquiries via live chat, web form, email and phone and booking tours for these enquires at our nurseries. • Following up with enquiries that we were not able to reach at initial contact – often using creative methods and utilise the full spectrum of channels – phone, email, SMS, Whatsapp etc • Following up with enquiries after their tour to understand their experience and next steps and facilitating this. • Calling our historic open/lost deals to present them with specific offerings (open day visit, discounted fees, one time offers etc) • Conducting market research calls across our deals to learn more about how they found out about us and why they decided to engage with us at the enquiry, tour and enrolment stages. Importantly: this is not a cold calling role. You will only be engaging with people that have reached out to us. **ABOUT YOU** We are looking for someone who is: Persevering: you don't give up easily, and you use every available mode of contact to move enquiries through the pipeline. Hard-working: you put in the work needed to achieve the best commercial outcomes. Driven and self-motivated: you set high standards for yourself and push to achieve the best results. Proactive: you use your initiative, constantly looking for ways to do things better, faster and more effectively without needing direct input. Organised and efficient: you can manage a high volume of enquiries at different stages without anything slipping. Detail-focused: you spot errors across many records, put them right, and take pride incomplete, accurate record-keeping. Emotionally intelligent: you are friendly and approachable, and handle a wide range of conversations and situations with ease. Positive: you have a positive and optimistic attitude to life, and work, and carry that through everything you do! **SKILLS AND EXPERIENCE** Essential Proven experience in a customer experience, sales, admissions or enquiry management role with conversion targets Experience managing a pipeline of enquiries or deals in a CRM system An excellent telephone manner and strong written communication skills The ability to prioritise and manage a high volume of enquiries at once Confident using Microsoft Office or Google Workspace

Internal Training Notes Index for Customer Support Work

When someone new starts helping me with customer support, they need to understand my way of handling messages, my templates, my tags, and my internal rules. Right now, all that information is scattered across different documents and chats, with no clear order. I want a simple index that shows where each training topic lives and how it fits together. This is a one‑off setup job with a small, fixed deliverable. You will receive: My existing training materials (notes, docs, chat exports, template links, workflow descriptions – roughly 10–20 files or sections). A short note from me describing the main topics a new helper needs to learn (for example: inbox triage, tagging system, templates, escalation rules, response‑time targets). Your work will include: Reviewing all the materials I provide and grouping them into logical training topics (for example: “Getting Started”, “Inbox Triage”, “Tags & Labels”, “Templates & Macros”, “Escalation Rules”, “Weekly Review”). Creating a simple index (Google Doc or Sheet) with: Topic name Short description of what’s covered Link or reference to the source file/section Suggested order for learning (1, 2, 3, etc.) Ensuring the index is easy to scan so a new helper can see at a glance what they need to learn and where to find it. Adding brief instructions (half a page max) on how to use the index during onboarding. Delivering: One final training notes index file (Google Doc or Google Sheet). A short instruction note (can be on the first page of the same file). This index is only for my internal use when onboarding someone to help with customer support. It will not be shown to customers or posted on any website or external platform. If you have experience creating training indexes, onboarding docs, or similar internal resources for customer service or virtual assistant work, please send a message with: A brief description of any similar onboarding or training documentation you’ve built. How you keep training materials clear and easy to follow for someone new.

Expert Event Booker | Admin and Enquiry Management

Freelance Event Booking Coordinator | Administration & Enquiry Management We are a premium event staffing agency seeking an experienced, organised freelancer to manage client enquiries, prepare quotations and coordinate bookings from initial contact through to event completion. This is a hands-on role for someone who communicates professionally, follows up confidently and keeps every booking detail accurate and up to date. Key responsibilities - Respond promptly to client enquiries by email, telephone and WhatsApp. - Gather event requirements, including dates, hours, location, staffing numbers, duties and uniform requirements. - Prepare accurate quotations and invoices using approved rates and templates. - Follow up on proposals, answer questions and help convert enquiries into confirmed bookings. - Check staff availability, shortlist suitable profiles and coordinate client interviews and briefing calls. - Create and update jobs on Liveforce, ensuring staff profiles and booking details are complete. - Maintain client records, booking trackers and the sales pipeline. - Coordinate contracts, payment follow-ups, uniforms and event arrangements. - Create event WhatsApp groups, share briefs and monitor questions. - Obtain staff confirmations before each event and coordinate urgent cover when required. - Collect post-event feedback and support repeat bookings. Experience and skills required - Previous experience in event booking, staffing coordination or agency operations. - Excellent written and spoken English, with a polished client communication style. - Strong administration skills and attention to detail, particularly with dates, hours and pricing. - Confidence managing several bookings and deadlines simultaneously. - A proactive approach to sales follow-ups and resolving operational issues. - Familiarity with Liveforce, Xero, Pipedrive and Google Sheets is desirable. - Discretion when handling client information, staff details and commercial rates. Freelance working arrangements This is an ongoing freelance opportunity. You must be able to provide consistent availability during agreed working hours and respond promptly around event deadlines. Working hours, scope and fees will be agreed based on experience and availability.

Video Editor for Horror & Mystery YouTube Channel

Horror / Mystery YouTube Video Editor I run a growing YouTube channel focused on disturbing stories, internet mysteries, rabbit holes, unexplained events, and unsettling corners of the internet. The style is inspired by creators like Nexpo, Nick Crowley, Farrell McGuire, Lazy Masquerade, and ScareTheater. I’m looking for an editor who can create atmospheric, high-quality, immersive videos in this niche. What I Need I will handle the story research and final narration myself. Once I have the story and record the narration, I will send everything to you. Your job will be to turn it into a complete, polished YouTube video. This includes: Finding suitable b-roll, images, videos, screenshots, and other visual assets Generating assets with AI when appropriate Creating or sourcing visuals that fit the story and atmosphere Editing the narration and visuals together Adding subtle motion, effects, transitions, text, and visual layering Using appropriate background music and sound effects Creating a dark, cinematic, unsettling atmosphere Maintaining good pacing and visual variety without over-editing I’m looking for story-driven editing, where the visuals support the narration rather than distract from it. The final result should feel polished, immersive, and professional. Editing Style I’m not looking for flashy editing or constant effects. I want something atmospheric, cinematic, mysterious, and occasionally unsettling. Think of the visual storytelling and pacing used by channels such as Nexpo, Nick Crowley, Farrell McGuire, Lazy Masquerade, and ScareTheater, while still allowing you to develop your own style. You can use any editing software you prefer. The important thing is the final result, not the program you use. You should have access to a capable laptop or computer suitable for video editing. AI Use I have no problem with AI being used as part of your workflow, including for generating visuals, provided it is used creatively and appropriately. AI should be a tool to improve the production, not a replacement for creativity and editing skills. Compensation & Long-Term Opportunity The channel is currently not monetized, and I’m funding the project myself. For now, the payment is $10 per completed video. My goal is to monetize the channel and turn this into a permanent position. Once the channel starts generating revenue, I intend to increase the compensation accordingly. I’m looking for someone who wants to grow with the channel rather than someone interested in a one-off project. If you enjoy creating dark, atmospheric videos and want to grow alongside a YouTube channel from its early stages, I’d love to hear from you. More details about the workflow and collaboration can be discussed privately or on a call.

Short-form video editor for 14 organic viral Reels

We’re a premium outdoor gear brand looking for an editor for a 14-Reel pilot, with the potential for ongoing batch work. The footage is already shot. It shows our shovel breaking everyday objects, or a person testing the shovel’s strength. The Reels should have viral format with organic feel. Each finished vertical Reel should be about 30-40 seconds. Length can vary depending of the shots provided for specific Reel. The 14 Reel pilot includes: • 6 close-up, object-only destruction Reels • 3 Reels with a person destroying an object • 5 Reels with a person trying to destroy the shovel You will choose and arrange the best shots, edit the Reels, and handle audio cleanup and sound design. We want to try different editing approaches in this first batch, so you are allowed to make multiple version of the same Reel. This is a test 14-Reel pilot. After the test we want to identify one or two formats for future videos. Pilot price: $10 per finished Reel, $140 for all 14-Reel pilot. To apply: - Provide five published video examples that you personally edited, each for a different brand. Links to the live posts are a plus. - Tell us your availability and your turnaround time for this 14-Reel pilot and future batches of 20–30 Reels. We need somebody who can process these quantities, so we can establish pipeline of shooting-editing-posting as an ongoing proces. We will shortlist candidates based on their existing work. After an NDA, shortlisted candidates will receive the same footage for a three-Reel paid editing test $5. We will select one editor to finish the remaining 11 Reels. For the selected editor, the three test Reels count toward the 14-Reel pilot, and the test payment counts toward the $140 pilot total. Future work: Once we settle on repeatable formats, our target is $5 per Reel for ongoing batches. AI-assisted tools are welcome if the finished videos meet the brief.