Complaint Handling Projects

opportunity

HR Grievance Meeting, Investigation & Outcome Report (UK)

We are seeking a UK-based, independent HR consultant to manage a formal grievance process for a small business. This is a one-off, remote assignment, and all work must be conducted with the highest standards of confidentiality, impartiality, and ACAS compliance. Scope of Work (Fixed Fee) 1. Grievance Meeting: • Chair a formal grievance meeting with the employee to hear their complaint in full. • Ensure the process is fair, impartial, and ACAS-compliant. • Take comprehensive notes to create a clear record of the meeting. 2. Investigation: • Conduct a structured investigation based on the grievance. • Review relevant documents, management responses, and any witness statements (only where necessary). • Produce a neutral, factual investigation report summarising findings. 3. Outcome Report: • Draft a clear, professional grievance outcome report, based on the investigation, for the employer to issue to the employee. • Ensure the report is ACAS-compliant and protects the business in the event of tribunal proceedings. Consultant Requirements • Proven experience chairing grievance hearings in accordance with UK ACAS guidance. • Fully independent and impartial, with experience in small business employment disputes. • Skilled in conducting investigations and producing neutral, factual reports. • Able to work remotely and maintain strict confidentiality. Proposal Requirements Please provide: • Availability to undertake the assignment. • Fixed fee for the grievance meeting, investigation, and outcome report. • Summary of relevant experience and previous ACAS-compliant grievance work.

High-Ticket Sales Partner

Overview I'm seeking a long-term partnership with a high-ticket sales partner to manage our entire sales process. Scope of work - Generate leads for high-ticket sales - Handle follow-ups with potential clients - Close sales deals for long-term partnerships Additional information This is intended to be a long-term partnership.

opportunity

Package Web app for use on App Stores

Project Overview I have a fully functional web application built with React, Tailwind CSS, and TypeScript. I am looking for an expert to package, optimise, and deploy this application across all major Smart TV ecosystems. The goal is a seamless "10-foot UI" experience that feels native on television hardware. Scope of Work • Porting & Packaging: Wrap the existing React web app for deployment on: • Android-based: Amazon Fire TV/Stick, Google TV, Android TV. • Web-based OS: Samsung (Tizen), LG (webOS), Hisense (Vidaa), Vizio (SmartCast). • Proprietary: Apple TV (tvOS) and Roku (Roku OS). • D-pad navigation, "Back" button behavior has already been coded into the app. • Performance Optimization: Optimize the CSS and rendering for lower-powered TV processors to ensure smooth animations and transitions. • Store Submission: Handle the technical requirements for app store packaging (icons, splash screens, configuration files) and guide the submission process. Required Experience • Frameworks: Deep experience with Capacitor, Cordova, or React Native for TV. • Roku Expertise: Specific knowledge of BrightScript or the Roku Independent Developer Kit (IDK) to port web logic to Roku OS. • TV Standards: Familiarity with hardware acceleration, memory management on TVs, and handling different aspect ratios/overscan. Technical Stack • Frontend: React, TypeScript, Tailwind CSS. • Target Platforms: Fire TV, Android TV, Apple TV, Tizen, webOS, Roku, Vidaa. Please review the project requirements thoroughly and provide a realistic proposal. Accuracy is essential; any attempt to 'placeholder bid' (e.g., bidding £300 only to later quote £2,000) will result in immediate rejection)

Message & Email Correspondent for Translation Services

I am looking to hire a dedicated Message/Mail Correspondent on a freelance basis to help manage and respond to communications from both new and existing clients who require my translation services, ensuring timely and professional replies. Key responsibilities include monitoring and replying to client messages and emails, acknowledging new project inquiries, providing basic information based on my guidelines, and flagging or summarizing important requests for my review. The ideal assistant should be organized, responsive, and comfortable handling communication in a busy, multilingual freelance environment while keeping all contact and workflow within the platform .

opportunity

Photography / Videography - Landscape Business North West Kent

Seeking a skilled photographer/videographer to capture high-quality imagery and short videos for a corporate website for a landscaping business. Deliverables: polished hero images, service and team portraits, lifestyle shots, and 30–60 second promotional clips. Must handle lighting, composition, colour grading, and basic retouching; provide web-optimised files in JPG/PNG and MP4 formats. Experience with brand storytelling and portfolio showcasing similar web projects is required. Location will be in and around the Bexley / Dartford area and will include a shoot in the office to capture portfolio shots, as well as on-site at customer premises to capture landscaping activities, as well as drone shots to capture a tractor field cutting, etc. Please quote your daily / half daily rate. thank you

I need a landing page video

I'm looking for a virtual assistant who have expertise in video generation. I've a website that needs a video for landing page and there are 3 dedicated portals from this website and they also need a video for landing page.. Why I'm looking for virtual assistant who expertise in video, rather video specialty? Because I have a lot more other tasks that needs to be handled by virtual assistant after this video generation.. so it means long term collaboration, not one time video generation.. Looking forward your proposals..

Fix Image Stretching Issue

We’re experiencing an issue on our WordPress website (built with a Vamtam theme) where images appear stretched/distorted specifically in Google Chrome, while displaying correctly in other browsers. This affects both project gallery images and product images across the site. We’re looking for an experienced front-end developer to identify the root cause (likely CSS or responsive image handling) and implement a clean, site-wide fix that ensures images display correctly across all devices and browsers without impacting layout or performance.

Representative Sales Outreach

I'm looking for an experienced Representative Sales Outreach to help identify and engage potential clients and support the sales pipeline. What you'll do: • Maintain accurate, up-to-date records of all customer interactions and contact information in CRM systems • Track performance metrics and report on progress toward goals to management • Deliver persuasive product presentations and demonstrations tailored to the customer's needs • Build and maintain positive, long-term relationships with prospects to facilitate trust and future sales • Handle client inquiries, concerns, and objections professionally to keep the sales process moving • Initiate contact with potential clients through outbound outreach • Research and qualify potential customers based on predefined criteria to identify high-potential prospects If you're organised, detail-oriented, and experienced in sales outreach, send me a proposal!

Need High-Quality guest post & backlink opportunities (USA SEO)

I run an SEO agency focused on affordable SEO services for small businesses in the US. I’m looking for someone experienced in link building and outreach to help secure high-quality guest posts and backlinks. Our website (for context): https://www.zoi-digital.com/ What I’m looking for: Guest post placements on real websites with traffic (not PBNs) Niche relevance: SEO, marketing, SaaS, small business, ecommerce Sites with US traffic preferred Do-follow links only Ability to suggest and/or handle outreach Requirements: Share sample sites before starting Provide metrics (traffic, DR, niche) No spammy link farms, no AI-generated garbage sites Bonus if you: Already have a network of websites Can offer bulk deals or long-term collaboration Goal: Build a strong backlink profile for a new SEO agency targeting US clients. Open to per-link pricing depending on quality

One-time Technical Support Consultant

I'm looking for an experienced One-time Technical Support Consultant to investigate and resolve complex technical issues for internal and external clients. What you'll do: • Investigate complex access, configuration, compliance, and functionality issues escalated from clients • Professionally respond to written and verbal requests from clients and internal teams • Document research, client communication, and issue resolution accurately • Handle post-promotion testing and provide on-call support for urgent requests • Assist in support improvement efforts and training alongside developers and technical staff If you're organised, detail-oriented, and experienced in technical support, send me a proposal!

Tax preparation 1040 self employed preparation

Seeking an experienced tax preparer to handle a 1040 for a self-employed individual operating a small Amazon shop. Services required include preparation of Schedule C, Schedule SE, and any related forms for federal filing. State personal income tax is not applicable. Applicant should ensure accurate income and expense reporting, optimize allowable deductions, calculate self-employment tax, and prepare the return within a $60 budget. Timely delivery and attention to detail are essential.

opportunity

UK Crypto Tax reconciliation & data analysis

Description: We are a UK-based accountancy firm specialising in Crypto tax, and we are looking for an experienced Crypto Tax Data Analyst to support ongoing client work. This role is focused heavily on data analysis rather than traditional accounting. Scope of work includes: - Reviewing wallet and exchange data (CSV/API exports) - Line-by-line transaction analysis - Identifying and categorising taxable events under UK (HMRC) rules - Reconciling discrepancies across wallets, exchanges, and DeFi activity - Cleaning and structuring datasets for tax reporting - Supporting preparation of outputs for final tax review Typical clients include: - High-volume traders - DeFi users (staking, liquidity pools, bridging, etc.) - NFT traders - Individuals with complex multi-wallet activity Requirements: - Strong understanding of UK Crypto tax treatment (HMRC guidance essential) - Proven experience using tools such as Koinly, Recap, CoinTracking or similar - Ability to handle large datasets accurately and efficiently - Strong analytical mindset and attention to detail - Experience identifying errors, duplicates, missing cost basis, and incorrect classifications Nice to have: - Experience working with UK accountancy firms - Familiarity with DeFi protocols and on-chain activity - Basic Excel / data manipulation skills Engagement: - Ongoing work available for the right candidate - Initially project-based, with potential for long-term collaboration Trial Task (Important): - Shortlisted candidates will be asked to complete a paid trial task. This will involve reviewing a sample dataset and: - Identifying key issues (e.g. missing cost basis, incorrect classifications, duplicates) - Providing a brief explanation of how you would resolve them - Demonstrating your approach to structuring clean, usable data This is a critical part of our selection process to ensure candidates can handle real-world Crypto data complexity. To apply: Please include: Examples of similar Crypto tax work you’ve completed Which software/tools you’ve used Your approach to handling messy or incomplete datasets

Accountant- Bookkeeping, Annual Accounts & Tax Support

Description: We’re looking for an experienced accountant who can support both a startup business and an established company, handling day‑to‑day bookkeeping as well as annual accounts and filings. We also need someone who can provide ongoing tax advice, particularly around operating and optimising across multiple companies. This is a long‑term support role for someone who is proactive, reliable, and comfortable working with small, growing businesses. Responsibilities: Monthly bookkeeping and reconciliations Preparation and submission of annual accounts Corporation tax filings and guidance VAT returns (if applicable) Payroll support (optional but helpful) Tax planning and advice across multiple entities Ensuring compliance with UK accounting standards and HMRC requirements Requirements: Qualified or highly experienced accountant (UK) Experience working with startups and small businesses Strong understanding of multi‑company tax structures Familiarity with cloud accounting tools (e.g., Xero, QuickBooks) Ability to provide clear, practical advice To Apply: Please share your experience with similar clients, your monthly or annual pricing structure, and your availability to begin.

Short-term Appointment Setter

I'm looking for an experienced Short-term Appointment Setter to coordinate and manage meeting schedules for the sales team. What you'll do: • Contact and qualify prospects to determine if they match the ideal customer profile • Book and confirm qualified appointments into sales representatives' calendars • Follow up on missed meetings and re-engage prospects until they are ready to meet • Maintain accurate records of interactions, notes, and appointment details • Handle objections professionally to secure confirmed appointments • Send reminders to ensure prospects attend scheduled meetings • Track and report on key performance metrics to management If you're organised, detail-oriented, and experienced in appointment setting, send me a proposal!

opportunity

Setup a connection between Hoowla and Powerbi

Integrate Hoowla with Power BI to enable full data extraction and reporting. Use the provided Hoowla API documentation to authenticate, retrieve all available endpoints and datasets, and implement efficient data ingestion into Power BI. Deliver a reusable, documented solution using Power Query (M), REST connectors, or a custom data connector as appropriate. Ensure incremental refresh capability, error handling, data transformation, and clear mapping of Hoowla fields to report-ready tables. Provide deployment and brief usage instructions.

opportunity

Touch controlled fiber optic lighting system

ouch sensor array → AI translation layer → fiber optic light control system. I've got the concept mapped out and will handle all materials procurement. Need someone who can turn this into working hardware in person. Technical requirements: • Pressure/capacitive touch sensor integration • Arduino/microcontroller programming for sensor data processing • Machine learning model deployment (edge computing preferred) • Fiber optic LED driver circuits • Real-time response optimization The system needs to translate touch patterns and pressure variations into corresponding fiber optic light behaviors. Think responsive surface that learns user interaction patterns over time. I'll provide: - All hardware components and materials - Technical specifications and design requirements - Project timeline and testing protocols Looking for: - Arduino/embedded systems expertise - Experience with sensor arrays and LED control - Ability to work in Canary Wharf area - Interest in human-computer interaction projects This is part of ongoing research into bio-responsive interfaces. Good opportunity for someone who wants to work on cutting-edge HCI applications.

Administrative Assistant (Profile Listing + Ad Hoc Support)

We are looking for an individual to be featured on our website as an Administrative Assistant. This role primarily involves allowing us to use your name and photo on our team page to present a complete and professional business image. Screenshots of team page you will feature on attached. In addition, there may be occasional opportunities to assist with light administrative tasks on an ad hoc basis, which I will contact you about over the year and you can accept if it suits and interested in the projects. What’s Involved: Permission to display your name and photo on our website as part of our team A short profile/biography (we can help draft this if needed) Optional: availability for occasional administrative support tasks (e.g. basic paperwork, email handling, or similar) Compensation: A small fixed annual fee for use of your name and photo Separate pay for any additional administrative work, agreed per task Requirements: Professional and presentable photo Reliable and responsive communication Basic administrative skills (preferred but not essential) Ideal Candidate: Someone looking for a simple, low-commitment opportunity Open to occasional extra paid tasks Professional and trustworthy How to Apply: Please provide: Your name A professional photo A brief background or bio (if available) Any relevant administrative experience (optional)

Appointment Setter / Sales Representative

We are looking for a confident and motivated Appointment Setter / Sales Representative to support our growing training and consulting business. Your main responsibility will be reaching out to potential clients and booking qualified appointments for our coaching programs. Responsibilities Conduct outbound sales calls Speak with potential clients and introduce our services Handle common objections professionally Qualify potential clients Schedule appointments with our team Maintain clear communication with prospects Requirements Strong spoken English communication skills Experience in sales, lead generation, or appointment setting Confidence handling objections Reliable internet connection and headset Professional and positive attitude Payment This position is offered on an hourly basis. Please include your hourly rate in your proposal. Selection process Shortlisted candidates will be invited to a short interview call, where we will do a brief sales roleplay scenario to understand your communication style and objection-handling skills. To apply Please include the following in your application: A short description of your sales experience Industries you have worked in Your availability We look forward to working with motivated and professional sales representatives.

Clinical Research Associate (CRA) Specialist

I'm looking for a Clinical Research Associate (CRA) to ensure compliance and manage regulatory documentation for a clinical trial. Key Responsibilities: - Handle compliance and regulatory documentation - Manage patient information and clinical trial results Required Expertise: - In-depth knowledge of Good Clinical Practice (GCP), FDA Regulations, and ICH Guidelines - Experience in clinical trial compliance and regulatory documentation Ideal Skills: - Strong attention to detail - Excellent organizational skills - Prior experience as a CRA is a plus If you have the right qualifications and experience, please submit your proposal.

Develop a Responsive Spa Website Using Laravel and MySQL

I am looking for a freelancer to develop a responsive wellness spa website using Laravel, HTML, CSS, and MySQL. The website should include multiple sections such as: Home page Spa services section About section Contact page Clean and responsive layout The backend should be built using Laravel and connected to a MySQL database for handling website data. The website should be well structured, responsive, and easy to maintain. Deliverables: Fully functional website Clean frontend design using HTML and CSS Laravel backend setup MySQL database Basic testing to ensure the website runs smoothly Timeline: 3–6 days preferred. Budget: $10 – $20 depending on experience.