Complaint Handling Projects

Consumer act 75 draft

I received a private implant in 2024 and paid for the treatment. However, my treatment has been repeatedly delayed, and my complaints have not been addressed satisfactorily. I am not happy with the service provided, and the work is still not complete. I would like to write a formal letter of complaint to the clinic.

Review of Bar Complaint to be Filed with the Florida Bar

I need a paralegal or legal professional to review a completed Florida Bar complaint before filing. About the Complaint: Alleges attorney misconduct involving false statements Due process and service of process issues Professional ethics violations (Rules 4-4.1, 4-8.4) Document is complete - approximately 11 pages What I Need: Review for clarity and internal consistency Flag any language that could weaken the complaint Identify any gaps a respondent might exploit Brief written feedback or markup

UK Phone Answering & Lead Handling (Inbound)

I’m looking for a reliable UK-based (or UK-accented) phone answering professional to handle inbound calls only for an established UK training provider delivering professional compliance and technical courses. This role is enquiry handling, not sales pressure and not payment processing. Callers are typically ringing to ask about course dates, locations, availability, or booking process. Important security note: You will never be required to take payment or credit/debit card details over the phone. All payments are handled via secure payment links or invoicing only. What the role involves Answering inbound calls during agreed hours Handling basic training course enquiries (script and FAQs provided) Confirming course availability and options Collecting accurate caller details (name, company, email, phone, location) Sending a secure payment link or confirming that an invoice will be issued Booking call-backs where required Logging enquiries clearly and accurately What the role does not involve No cold calling No hard selling No handling of card or payment details What I’m looking for Clear, professional UK phone manner Calm, confident communication with tradespeople, facilities managers, and business owners Strong attention to detail when capturing information Reliable availability and consistent call handling Previous phone answering, VA, or customer service experience preferred What I’ll provide Call script and FAQs Clear guidance on when to answer vs escalate Simple enquiry logging process Secure payment link / invoice workflow Additional details Ongoing work (not a one-off task) Call volume is currently modest but increasing Paid per hour or per call — open to sensible proposals Full business details shared after initial screening To apply, please confirm Your availability (days and times) Your experience with phone answering or enquiry handling Whether you’ve worked with training providers, trades, or service-based businesses I’m looking for someone dependable, professional, and security-minded rather than sales-driven.

Compliance & Disputes / Reviews Specialist (Full-Time)

We are looking for a full-time, detail-oriented Compliance & Disputes / Reviews Specialist with bank customer service experience who can handle compliance-related tasks. This role is for someone who is highly active, has a long-term mindset, and enjoys working hard (which we reward). Responsibilities: - Review and handle compliance-related case. - Respond to and actively fight disputes and chargebacks within different PSP. - Handle reviews accurately and in line with regulations. - Communicate with payment providers and platforms - Ensure all cases are handled correctly and on time Requirements: - Strong attention to detail - Experience in bank customer service or a regulated environment - Strong experience with compliance, disputes, and chargebacks - Proactive, reliable, and motivated to work long-term - Good written English What we offer: - Full-time position - Good pay with performance-based rewards - Long-term opportunity in a growing company We are a fast-growing, dynamic company that operates fully remotely. We are looking for a highly motivated individual who is eager to work and grow with us. Please send us a Loom video in which you introduce yourself, explain what you currently do (or have done in the past), and share why you believe this role is a good fit for you.

Problem with the police impounding my ebike

Police have taken my ebike which i need for work purposes(food delivery rider) any advice would be appreciated and a complaint letter to the station. They say its a motor vehicle because it has a throttle (which can be removed) even though the motor is 250W and its speed restricted to 15.5 mph. I have public liability insurance, I'd like to get my bike back out of custody. Surely preventing me from working by stealing my bike can't be right at all? thanks.

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UK Law concerning Buy to Let Mortgages

I have a situation with the UK mortgage lender where I have a mortgage which needs to be redeemed in my soul name by the 31st of March 2026. When I asked the lender for a redemption figure they picked up on a disputed joint mortgage with a third-party from 6 1/2 years ago which had been repossessed because it had come to the end of its term what they are saying is that they have the right in law to now link both mortgages so when I repay the debt owed on the mortgage in my soul name they will not release the charge until the debt is repaid on the mortgage in joint names. I have questioned this two or three times and they refused to budge I would like advice on whether this is something that would stand up in court given that the two mortgages are in completely different entities, a little information regarding the joint Mortgage since my complaint about the way the repossession was handled 6 1/2 years ago I have not heard from them at all not one letter a statement or any communication whatsoever. It is my belief as this has been written off and that they are now trying to collect this using the security of the Mortgage in my soul name I have been trying to get this matter resolved them for over nine months they are In London! who no longer lends New borrowing they are just executing the old MORTGAGE EXPRESS book. It would be good if I would be able to speak to the successful person to discuss this matter as well as have a written answer as there are some complicated issues.

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Skilled Google Ads specialist

Description: We’re a marketing agency looking for a skilled Google Ads specialist to build campaigns 100% from scratch. You will not need to communicate with clients—our team handles all client interactions. Your focus will be creating campaigns that are fully optimized and conversion-ready. Requirements: Set up Google Ads campaigns from scratch Implement conversion tracking on the website Research and apply negative keywords Structure campaigns for maximum ROI Ensure campaigns are fully optimized for performance You will be provided: Client website access Target audience and campaign goals Any ad copy or creative if needed We need someone who can handle this independently and deliver a fully functioning campaign ready to launch. Budget: [Your budget range here] Deadline: [Your preferred deadline]

Tech-Savvy Virtual Assistant with Excellent Communication

We are looking for an organized and professional Virtual Assistant to help us stay organized, handle fast-paced projects with a smile, and provide high-quality work under pressure. The Virtual Assistant will handle a variety of administrative and clerical tasks which includes providing support to our managers and employees, assisting in daily office needs, answering emails, scheduling meetings and managing our company’s general administrative activities. For this role, a strong Internet connection is required, along with experience using communication tools. ADMINISTRATIVE TASKS Entering data into a CRM system, Creating Excel Spreadsheets Maintain contact lists keep online records Perform market research Create presentations, as assigned Address employees administrative queries

Remote AI Engineer

We’re seeking a fluent English-speaking, client-facing professional to support long-term remote AI engineering engagements with US clients. You’ll handle interviews, meetings, and ongoing communication, while working closely with senior AI engineers responsible for delivery. This is a long-term, remote contract role with recurring monthly compensation, not freelance or short-term gig work.

Technical Video Editor (Football/Soccer Content)

I am seeking a highly organized and detail-oriented Video Editor to handle both short-form (Ads/Social) and long-form football content. This is a technical implementation role. You will not be building animations from scratch; instead, you will be working inside high-end Master After Effects files, updating parameters, and assembling videos using a library of premade assets. ➡️Key Responsibilities

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Publishing Operations VA (Women Only – Women-Owned Business)

PROJECT DESCRIPTION We are a women-owned international book publishing agency working primarily with women authors writing non-fiction and self-help books. We are looking for a reliable, independent Virtual Assistant (VA) to support our publishing operations and client communication. This is not a one-off task. We are looking for a long-term collaboration with someone who thinks ahead, works independently, and communicates clearly. What You Will Be Doing - Client onboarding & welcome emails - Coordinating proofreading, layout, and cover design processes - Using AI tools for proofreading, research, and text refinement Managing back-and-forth communication with: * authors * layout designers * cover designers Preparing files and coordinating uploads - Amazon KDP (handled by us) - IngramSpark (handled by you) - Creating basic sales texts / blurbs based on provided summaries & keywords - Sending final marketing roadmap documents (templates provided) - You will work closely with me and with our authors. - Clear processes and templates are provided. What We Are Looking For - Fluent written English - Strong attention to detail - Independent problem-solving (research & AI before asking) - Same-day email responses (Mon–Fri) - Calm, kind, and patient communication style IMPORTANT – Please Read Carefully To apply, you must complete a fictional screening test. - 7 scenarios - DEADLINE: February 15 !!

Close sale

Hi I’m currently looking for an experienced UK- best- sales closer to handle closing calls for my business. This role is performance-based, with compensation coming as a percentage of each successfully closed sale.

Travel Communications Assistant

I am looking to hire a Travel Communications Assistant to help manage travel-related communications so that all collaboration requests and partner messages are handled promptly and professionally. Key responsibilities include responding to messages and emails related to my travel projects and collaborations, organizing and tracking communication with brands and partners, and helping coordinate basic travel-related details and information needed for ongoing collaborations. The ideal assistant should be organized, reliable, and comfortable working in a fast-paced, travel-focused content environment.

Forex: Retention And Recovery Agents Needed for LATAM

FinSafe Limited is expanding rapidly and is now seeking experienced Forex Retention & Recovery Agents to handle LATAM-based clients. This role is strictly for proven professionals who understand client psychology, high-pressure conversations, and ethical recovery processes within the Forex and trading space.

Freelance Email Support Specialist

I am hiring a Freelance Email Support Specialist to manage structured client communication, send updates, and handle routine queries. This role will ensure professional and timely email interactions for my clients. Key responsibilities: - Respond to client emails using provided templates and guidelines - Send regular updates, confirmations, and follow-up messages - Handle routine inquiries about services, timelines, and deliverables - Forward complex or technical questions to the appropriate team member - Maintain email organisation, labels, and tracking - Log key interactions and issues in a simple spreadsheet Your are : - Excellent written English with professional tone - Experience handling customer/client emails or support - Strong attention to detail and ability to follow processes - Good time management to handle email volume efficiently - Familiarity with Gmail, Outlook, or email client tools - Basic Excel/Google Sheets for logging interactions Project details: - Remote freelance role - Part-time flexible hours (to be agreed) - Short-term with potential for ongoing work - Payment: hourly or fixed price based on volume To apply: - Share your email support or customer service experience - Provide a sample professional email response - Mention your time zone and daily availability - List any relevant tools you use (Gmail, HubSpot, etc.)

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Starling Business API Integration (Bulk Payments)

We run a web application that prepares bulk payments (multiple recipients, amounts, references). That part is already built. We need a developer to integrate Starling Business Bank’s native API so users with a Starling Business account can execute those payments directly from their own bank account. This is: • ✔ Bank-native API integration • ❌ Not Open Banking • ❌ Not file uploads • ❌ Not handling client money ⸻ What needs to be built 1) Connect Starling Business Account • Add a “Connect Starling Business Account” button. • Implement Starling OAuth 2.0 authorisation. • Store access/refresh tokens, account UID and category UID securely. • Allow users to disconnect/revoke access. ⸻ 2) Execute Bulk Payments When a user approves a payment run in our system: • Use the Starling Business Payments API to create payments. • One API call per payment (looped execution). • Typical runs are 10–50 payments. • Capture and store the paymentUid for each payment. • Implement idempotency to prevent duplicates. ⸻ 3) Payment Status Updates • Implement Starling webhooks for payment events. • Update each payment as paid / failed automatically. • Record failure reasons where available. • Write events to our existing activity log. ⸻ 4) Error Handling • Handle token expiry/revocation. • Handle insufficient funds and invalid bank details. • Allow retry of failed payments. • Clean fallback to manual payment if needed. ⸻ What already exists • Bulk payment preparation • Approval workflows • Manual payment fallback • Payment status models • Activity logs & notifications You are only implementing the Starling integration layer. ⸻ Deliverables • Starling OAuth connection flow • Payment initiation logic • Webhook handling • Token management • Short technical documentation ⸻ Skills required • REST APIs • OAuth 2.0 • Webhooks • Payments / fintech integrations ⸻ Important • This is not Open Banking • No CSV/file uploads • No client money handling ⸻ To apply Please confirm: • Experience with bank or payment APIs • Familiarity with OAuth + webhooks • Estimated time and cost

I'm looking for a Online Property Manager

We are looking for a detail-oriented and proactive Online Property Manager to manage a portfolio of rental properties via digital platforms. This remote role focuses on tenant communication, operational coordination, and optimizing property performance. Key Responsibilities Oversee residential and/or commercial properties listed on online platforms (such as Airbnb, Booking.com, and company websites) Manage daily communication with tenants and guests via email, phone, and messaging tools Maintain, update, and optimize online property listings Respond to tenant inquiries, requests, and complaints in a professional and timely manner Requirements Previous experience in property management or real estate administration is not mandatory, but considered a strong advantage Excellent written and verbal communication skills Ability to manage multiple properties at the same time Strong organizational and time-management abilities High attention to detail and a customer-focused mindset Intermediate or advanced level of English What We Offer Fully remote work Flexible working hours Competitive compensation based on experience Professional and stable working environment Opportunities for long-term collaboration and career growth

Etsy Shop Partnership Opportunity

We’re looking for partners interested in an Etsy cooperation project. How it works: You open an Etsy shop (or already have one) We handle product sourcing, listings, operations, and marketing Profits are shared between us This is a long-term cooperation, not a one-time job. Experience with Etsy is a plus, but not required. If you’re interested, please message me for more details.

Property Manager

We are looking for a highly organized and proactive Property Manager to oversee the daily operations of residential and/or commercial properties. The ideal candidate will be responsible for ensuring efficient property management, maintaining high occupancy rates, and delivering excellent service to tenants and property owners. Key Responsibilities Manage the day-to-day operations of assigned properties Coordinate tenant relations, including lease agreements, renewals, and move-ins/move-outs Handle maintenance requests and coordinate with contractors and service providers Monitor property budgets, expenses, and rent collection Ensure compliance with local laws, regulations, and safety standards Conduct regular property inspections and prepare reports Resolve tenant issues and complaints in a professional manner Maintain accurate records and documentation Requirements Proven experience as a Property Manager or in a similar role Strong knowledge of property management principles and local regulations Excellent communication and negotiation skills Strong organizational and time-management abilities Ability to work independently and manage multiple properties Proficiency in MS Office and property management software is an advantage Fluency in English (written and spoken) What We Offer Competitive salary based on experience Performance-based bonuses Professional growth and development opportunities Supportive and professional work environment

Personal Assistant at NexGen Asset Management

* Manage scheduling, email correspondence, and task tracking for your supervisor * Coordinate and assist with client-related transactions, purchases, and digital asset transfers * Handle basic reporting and documentation of client interactions and financial activities * Monitor asset flow and flag unusual activity for review * Maintain accurate records and uphold confidentiality at all times * Respond promptly to messages, emails, and other communications during working hours * Ensure day-to-day administrative duties are completed efficiently and with attention to detail