
Supply Chain Management Projects
Looking for freelance supply chain management jobs and project work? Browse active opportunities on PeoplePerHour, or hire supply chain management consultants through Toptal’s rigorously vetted talent network.
featuredurgent
Marketing & Strategy for Launching Membership Programme
Membership Launch Specialist — Online Courses & Communities (UK Hours) About us We're a UK-based, people-first business coaching and skills platform built for small business owners. Our membership combines live coaching, online courses, community and a proprietary smart business app — all at an affordable monthly price. Think of us as a trusted business partner in your pocket, not another tool. We're live, we're trading, and we're ready to grow. We need the right person to help us find our first 100 members — and beyond. What we're looking for An experienced membership and online course launch specialist who has done this before — multiple times, with real results to show for it. You'll know the names Stu McLaren and Amy Porterfield. You'll have strong opinions about what works and what doesn't. You'll be comfortable owning both the strategy and the execution. This is not a role for someone who has read about membership launches. We need someone who has run them. What you'll do You'll take ownership of our membership launch — from strategy through to sign-ups. That includes: Reviewing our current funnel, messaging and positioning and identifying gaps. Building and executing a launch plan designed to convert our first 100 members. Running or overseeing paid and organic acquisition across the right channels. Managing email sequences, landing pages and conversion optimisation. Reporting clearly on what's working, what isn't, and what we're changing. You'll work directly with the founders. No layers, no committees. Fast decisions and real collaboration. Must-haves Proven experience launching online membership programmes or course communities — not just marketing generally. A track record you can point to: real member numbers, real conversion rates, real results. Familiarity with the membership industry — Stu McLaren, Amy Porterfield, the Membership Guys — you know the ecosystem. Full-stack capability: you can lead strategy and get into implementation. Excellent written and spoken English. Available to work within UK business hours (GMT/BST). Nice to haves Experience with small business, coaching or B2B audiences. Familiarity with AI tools and how to use them in a marketing workflow. Experience with webinar-led funnels as a conversion mechanism. How to apply We will only consider applications that include the following: Two or three examples of membership or course launches you have personally worked on. For each: the platform or product, your specific role, the number of members acquired, and the key tactics that drove results. A brief note on what didn't work in one of those launches and what you learned. A short paragraph on how you would approach finding our first 100 members for a UK-based small business coaching and skills membership — what would your first 30 days look like? Applications without this information will not be reviewed. The opportunity This starts as a project focused on our first 100 members. If the fit is right and results follow, this becomes a longer-term and potentially full-time engagement. We're building something with genuine long-term potential — and we want the right people growing with us.
Google Ads & Meta Ads Expert for Ecommerce business
We are looking for a Google Ads & Meta Ads Expert for Ecommerce business who can manage our ads and will help us to scale the ROAS.
21 days ago49 proposalsRemoteComplete Nigerian trademark application
Nigerian Trademark Filing Overview I am looking for an experienced Nigerian trademark agent or IP professional to file a trademark application for my brand. I have already selected the trademark classes and prepared the specifications. I require someone to complete the application, submit it to the Nigerian Trademarks Registry, and manage the process through to registration. Scope of Work The successful freelancer will: * Review the application details provided. * Prepare and complete the trademark application. * Complete a trademark search * File the application with the Nigerian Trademarks Registry. * Liaise with the Registry throughout the registration process. * Keep me updated on the application's progress. * Forward all official filing acknowledgements, certificates and related documentation once issued. ## Trademark Classes The application will cover: * Class 9 * Class 25 * Class 35 * Class 38 * Class 41 The specifications for each class have already been prepared and will be provided. Important * *the fee is for your professional service only.** * **I will pay all official Nigerian Trademark Registry filing fees separately.** * Please quote **your professional fee only** and confirm that government filing fees are excluded. Please Include * Your experience filing Nigerian trademarks. * Confirmation that you can manage the application from filing through to registration. * An estimated timeline for filing and the overall registration process. I am looking for someone reliable who can manage the process from start to finish with minimal input required once the application has been submitted.
11 days ago15 proposalsRemoteTikTok Video Editor – 150 Short-Form Videos (Bulk/AI Workflow)
TikTok Video Workflow Specialist – 150 Short-Form Videos (Bulk/AI Workflow + 1 Month Account Setup) Job Description: We are an independent small agile AI travel platform launching a global consumer-advocacy campaign to expose predatory rental car damage scams. We have fully developed the scripts, raw materials, and core messaging. We are looking for a system-driven Video Editor & Account Manager with deep experience in bulk-creation tools (CapCut Pro, Canva, HeyGen or specialized AI video infrastructure) to produce our core 150-video asset vault and establish our initial channel presence. This is not a traditional "frame-by-frame" creative editing job. We are optimization-focused; we want to leverage smart workflows, clean master templates, and automated assets to generate a high-volume batch efficiently without sacrificing a clean, high-impact aesthetic. Key Deliverables: 1. The 150-Video Vault (Fixed Price Component A): Edit and export 150 short-form videos based entirely on our provided scripts. 2. Customizable Master Templates: All master templates, graphics, and timeline frameworks must remain editable/transferable so I can make minor text or asset tweaks in the future, alternatively utilizing the original creator. 3. Account Management Trial (Fixed Price Component B): Basic setup and 30 days of standard feed management/scheduling for our initial launch account. Mandatory Submission Requirements: To be considered, your proposal must break down your bid into these distinct lines: • Quote 1: Fixed-price for the complete production of the 150-video vault. • Quote 2: Fixed-price for basic account setup and 1 month of scheduling/management. • Workflow Detail: A 2-sentence summary of the specific batch-processing tools or AI software you plan to use to complete this efficiently. The Selection Process: We will select top candidates for a paid 1-video sample milestone. Upon approval of the template visual design, pacing, and quality, we will release the contract for the full batch of 150 videos immediately. Please ensure pricing is realistic for the project this is about saving me personal time effort and resources by not having to do it myself with the potential for extending future ongoing work to the selected creator. Sincerely
5 days ago34 proposalsRemoteSenior Recruiter / Headhunter
The Role: I am seeking an experienced recruiter to manage end-to-end sourcing for two active client mandates. This is a results-driven, "no-fluff" role focused on high-quality delivery. Your Responsibilities: Targeted Sourcing: Own the full-cycle recruitment process for two distinct client briefs. Candidate Vetting: Identify, screen, and present only shortlist-ready candidates who meet specific, high-level criteria. Precision Delivery: Provide data-driven updates and maintain momentum. No long-winded reports or unnecessary administrative overhead. Stakeholder Management: Act as the primary point of contact for these two mandates, ensuring professional and efficient communication throughout. What I Need From You: Proven Search Expertise: You have a background in executive search or headhunting and know how to source passive talent effectively. Autonomous Execution: You require minimal oversight. Once the brief is provided, you own the process and the results. Quality Standard: You prioritize accuracy and "ready-to-hire" quality over sheer volume. Requirements: Experience managing multiple client recruitment projects simultaneously. Strong command of direct-sourcing tools (LinkedIn Recruiter, networking, etc.). Ability to translate requirements into actionable searches immediately. How to Apply: Send a brief, direct summary of your experience with similar dual-mandate projects. State your two most effective sourcing channels and how you vet for high-level quality. No generic cover letters or templates, thank you!
10 days ago10 proposalsRemoteopportunity
Design of Fire Safety Consultancy Website
I need a designer to design and create a new Wordpress/elementor based website that is more modern, more fitting for our prospective clients and help generate more leads. We operate a fire safety consultancy working across the South and South East of the UK, that works with: 1) property professionals, architects and surveyors 2) business owners, landlords and managing agents 3) historic and heritage buildings owners 4) charities and religious groups We provide: Professional Services Fire Risk Assessments, Fire Safety Consultancy, Fire Strategies, Fire Safety Management, Fire Door Inspections, DSEAR Risk Assessments, Fire Safety Training Fire Protection Services - Fire Extinguisher Supply and Servicing - Fire Alarm Servicing and Maintenance - Emergency Lighting Inspection and Servicing Our existing site just isnt hitting the mark at the moment. We are a small business and offer a personal service, but need to look not just like we can cope, but that we are a leader of the pack. The website needs to be a mix of text, video and lead generating (lots of CTA's) Contact forms etc. This can't be a thin content website. It needs to be helpful, informative and drive enquiries, also about personal service. Happy to work with the right provider to either build a basic framework of a site we help expand on, or work with them to get the right finished product. Core areas of the site as usual: - Homepage - Service Overview Page - Service Pages - Blog page - Contact Page - Sector Specific Master Page - Local Area SEO Template Page I will need to know your availability, examples of your work. Any questions you may have. Our existing site is www.esifiresafety.co.uk Please dont email/call directly.
a month ago140 proposalsRemoteHealthcare HR
Experienced healthcare HR professional sought to consult for a UK-based business. Responsibilities include designing and implementing a comprehensive HR framework: contractor recruitment processes, robust HR policies, workforce planning, performance and people management procedures, and compliance with sector regulations. Opportunity for ongoing consultancy with the right candidate. Applicants should possess demonstrable healthcare sector HR expertise, strategic vision, and practical implementation experience.
5 days ago13 proposalsRemotePart-Time Executive Assistant / Operations Assistant Required
I am looking for an exceptional Executive Assistant / Operations Assistant to work directly with me as my businesses continue to grow. Initially, this will be a part-time freelance role with the opportunity to take on greater responsibility over time for the right person. I run multiple AI, training and publishing businesses, including projects for driving instructors and the legal profession. I am looking for somebody highly organised, proactive and reliable who can help manage projects, freelancers and day-to-day operations. Hours and Location Initially 2 to 3 hours per day, Monday to Thursday. Hours likely to increase for the right person. Remote role. Applicants from the UK and Europe are preferred. Availability during UK business hours is essential. About You You may have previously worked as: Executive Assistant. Office Manager. Operations Assistant. Project Coordinator. Personal Assistant. Business Support Manager. You should be: Highly organised and proactive. Calm under pressure. Able to work independently. Honest and accountable. An excellent communicator. Comfortable working in a fast-moving business. Detail-oriented with strong problem-solving skills. Keen to learn and use AI tools. Responsibilities Managing projects and keeping tasks on track. Liaising with freelancers and team members. Following up on deadlines and outstanding work. Helping recruit and shortlist freelancers from platforms such as Upwork and PeoplePerHour. Building and maintaining systems and processes. Organising files, documents and workflows. Assisting with events, memberships and content projects. Researching tools, suppliers and opportunities. Providing daily updates via WhatsApp and email. Helping build and manage specialist freelancer teams. One of your main objectives will be to help reduce my workload, improve accountability and support the growth of the ADI and AML projects. Experience with any of the following would be helpful ChatGPT and AI tools. Claude. Zoom. Canva. PowerPoint. HighLevel. LinkedIn. Social media. Video content creation. Online communities and memberships. Please answer the following questions when applying Tell me about your previous experience as an EA, PA or Operations Assistant. Why are you interested in this role? Have you managed freelancers or remote teams before? How do you stay organised when managing multiple projects? Which AI tools have you used? What hours are you available during UK business hours? What is your hourly rate? Why do you think you would be a great fit for this role? What is your favourite productivity tool and why? Please begin your application with the words: "AI Operations" Paid Trial Task The top candidates will be invited to complete a short paid trial. This may include: Organising a list of tasks. Following up with freelancers. Creating a simple process or SOP. Researching suppliers or tools. Preparing a short daily update. This role is ideal for somebody who wants to become a key part of a growing business and help build exciting AI projects over the coming years.
8 days ago35 proposalsRemoteExperienced Email Marketing Expert Needed
Looking for an experienced Email Marketing Expert to manage and execute an outbound email campaign using your own professional sending infrastructure and accounts. You must have your own established, professional email sending system and infrastructure.
20 days ago12 proposalsRemoteALIBABA CLOUD SERVICE
Seeking a seasoned Alibaba Cloud specialist to design, deploy, and optimize a secure, high-performance cloud architecture. Responsibilities include provisioning resources, configuring networking and security, implementing scalable solutions, managing backups and disaster recovery, and tuning cost efficiency. Candidate must demonstrate experience with ECS, VPC, RDS, OSS, SLB, and CDN, provide clear documentation, and ensure robust monitoring and alerting. Deliverables: implemented environment, configuration guides, and operational recommendations.
3 days ago21 proposalsRemoteLooking for English native B2B Telemarketer / Lead Generator
Business Development Executive / Lead Generator (Contract) Remote | Contract Role | Basic Salary + Uncapped Commission Incentives We are looking for a confident, driven and motivated Business Development Executive / Lead Generator to join our growing team. You will be responsible for contacting UK businesses from company-provided spreadsheets and databases, identifying opportunities and introducing our range of business services to potential clients. Working primarily from supplied data, you will speak with business owners and decision-makers, understand their current arrangements and identify opportunities where our services can save them money, improve efficiencies or generate additional revenue. The services you will be promoting include Business Energy, Business Water, Waste Management, Telecommunications, Card Machines and EPOS Systems, Business Insurance, Business Funding, Commercial Solar Solutions and Commercial EV Charging Solutions. The successful candidate will be confident on the phone, possess excellent communication skills and be comfortable speaking with business owners and senior decision-makers. Previous experience in telemarketing, telesales, lead generation or business development would be advantageous but is not essential for the right candidate. You must be fluent in English with a professional and friendly telephone manner, be self-motivated and target-driven, and have the ability to work independently while managing your own workload effectively. We provide the data, training and support — you provide the enthusiasm, professionalism and determination to generate opportunities and help turn conversations into completed business. This role offers a lower basic salary than a traditional sales position as it has been designed to reward performance through generous commission incentives. In addition to your salary, you will receive a percentage of the commission generated on every deal that successfully completes from your leads. The more opportunities you create and the more deals that get over the line, the more money you earn. There is no cap on earnings, making this an excellent opportunity for ambitious individuals who are motivated by performance and enjoy being rewarded for results. This position is initially offered on a contract basis, however there is potential for a permanent role in the future for the right candidate should the relationship prove successful for both parties. If you are confident on the phone, enjoy speaking with business owners and are looking for an opportunity with genuine earning potential, we would love to hear from you.
16 days ago12 proposalsRemoteExperienced UK telemarketer for cold B2B calls to care homes
I run a UK technology company that works with care homes. I have a screened list of around 700 UK care homes (checked against TPS and CTPS) and I need an experienced UK based telemarketer to make cold outbound B2B calls on my behalf. This is cold calling, not warm follow up. The people you call have not heard of us before. Your job is a calm, professional introduction to a low cost, no obligation service (a £195 IT cost review), and booking anyone interested in for a short follow up call with me. Consultative and never pushy, but confident opening a cold conversation and handling a brush off. What I need: 1. UK based, native English speaker with a clear, confident phone manner. I am cold calling British care home managers, so this matters a great deal. 2. Proven cold B2B outbound calling experience, ideally in healthcare, care, or professional services. 3. Comfortable working from a supplied list and script, opening cold, handling objections, logging outcomes, and booking appointments. 4. Happy to start with a small paid trial (a few hours or a small block of calls) before any longer arrangement. Please include in your proposal: 1. Your rate, and whether you charge by the hour, by the day, or per booked appointment. 2. Whether you can start with a small trial rather than a long contract. 3. Your relevant cold calling experience, especially any care sector or IT and technology work. I would like to move quickly, so please include pricing in your first message.
18 days ago14 proposalsRemoteRecruitment Expert Needed for Short-Term Rental Teams
Seeking an experienced recruitment specialist to source and present a concise shortlist of highly qualified candidates for short-term rental teams under stringent deadlines. The ideal recruiter will demonstrate proven expertise in talent acquisition, rapid candidate assessment, and targeted outreach within hospitality, property management, or vacation rental sectors. Deliverables include curated candidate profiles, concise evaluation summaries, and timely communication. Precision, discretion, and speed are essential.
6 days ago11 proposalsRemoteSystems & Compliance Administrator (Freelance Virtual Assistant)
Systems & Compliance Administrator (Freelance Virtual Assistant) Location: UK Based (Essential) Hours: Approximately 2–3 hours per day (35–40 hours per month) Contract: Freelance / Independent Contractor About the Role This role supports the Operations Manager by maintaining operational systems, trackers and administrative processes to ensure Integrated Treatment Services (ITS) runs efficiently and compliantly. ITS is a UK Speech and Language Therapy service working with schools, therapists and families nationwide. We are seeking a highly organised administrator to support day-to-day operations. The role focuses on maintaining systems, monitoring processes and coordinating administrative tasks rather than making operational or clinical decisions. Applicants must be UK based. Hours of Work • Approximately 2–3 hours per day (35–40 hours per month) • Availability required for approx. 1 hour morning and 1 hour afternoon • Primarily term time only, with potential holiday / project work as needs present Key Responsibilities Systems & Compliance • Maintain operational trackers (caseloads, supervision, compliance) • Monitor therapist compliance (HCPC, DBS, insurance) • Flag overdue supervision, documentation or compliance issues Case Notes & Records • Monitor case note uploads and flag missing records • Maintain and archive caseload folders • Support case note audit preparation Training & Framework Support • Maintain training attendance records • Support training administration and certificate tracking • Assist with ITS Connect and Write Framework tracking Administration & Documentation • Format documents and maintain templates • Prepare operational documentation and contracts • Manage electronic filing systems Website & Systems • Update WordPress website and online resources • Complete weekly systems checks • Identify and report system issues Data & CRM • Maintain CRM databases • Organise data for marketing and reporting • Support internal documentation and templates Recruitment & Finance Support • Maintain recruitment trackers and onboarding admin • Support invoicing processes and accounts requests General Support • Provide administrative support to the Operations Manager • Undertake additional duties to support business operations Experience (Desirable) • Google Workspace (Docs, Sheets, Drive) • Microsoft Word & PowerPoint • WordPress • CRM systems • Zoom / Microsoft Teams • Spreadsheet and database management, Eventbrite We Are Looking for Someone Who • Is highly organised and detail-focused • Enjoys working with systems and processes • Is confident using spreadsheets and databases • Can manage multiple tasks independently • Is reliable, consistent and adaptable • Has strong written communication skills Clinical Knowledge Clinical knowledge is not required. This is an administrative role with no clinical decision-making. Applicants Must • Work as a freelancer / independent contractor • Hold (or obtain) appropriate insurance • Sign a confidentiality agreement and comply with GDPR. Provide minimum 4 months notice period Safeguarding & Data Protection ITS works with children and young people. The successful applicant must: • Hold or obtain a DBS check • Follow strict GDPR and confidentiality procedures • Handle sensitive information securely at all times This role involves administrative oversight only and no clinical responsibilities
8 days ago14 proposalsRemoteBusiness Development Executive
TBMC seeks a proactive Business Development Executive to expand our UK and European client base across Real Estate, Property Management, Hospitality, F&B and E‑commerce. Responsibilities include identifying high‑value prospects, executing targeted outbound outreach via LinkedIn, email and calls, cultivating relationships with founders and decision‑makers, and booking qualified meetings for leadership. Maintain CRM integrity, manage a robust sales pipeline and uncover strategic partnerships. Ideal candidates bring proven B2B lead generation experience, excellent communication, CRM and outbound tool proficiency, and a results‑driven mindset to scale a fast‑growing agency.
16 days ago15 proposalsRemoteopportunity
Azure Migration Specialist - Full details in attachment.
## Azure specialist to deliver a UK-sovereign production migration (Container Apps · PostgreSQL Flexible Server · Azure OpenAI) The project We run a multi-tenant ready single-tenant B2B SaaS platform (project delivery / PMO software) used in production by enterprise customers. The stack is a TypeScript modular monolith — Fastify API, React SPA, PostgreSQL 17 — currently hosted on Supabase Cloud, Fly.io, and Vercel. An enterprise customer requires **UK sovereign data hosting**, and we are migrating the platform onto Azure in the UK, with sovereignty technically enforced (region-locked policy, private networking, customer-managed keys) rather than promised on paper. **The design work is done.** You will not be starting from a blank page: there is a complete, independently reviewed document set — a High-Level Design, a code-verified Low-Level Design, and a step-by-step migration plan with exit gates, a cutover runbook, and a rollback model. Your job is to **execute and manage the Azure side of that plan**, challenge it where your experience says it's wrong, and get production cut over safely. ### The target architecture (summary) - **Compute**: Azure Container Apps, internal-only environment in a VNet, four containerised services plus a one-off migration Job; Application Gateway WAF_v2 as the single public entry. - **Data**: Azure Database for PostgreSQL Flexible Server (PG17), PITR, customer-managed keys, geo-redundant backup to a second UK region; Blob Storage with user-delegation SAS. - **Identity & secrets**: managed identities end-to-end (goal: no static credentials anywhere in production), Key Vault, GitHub Actions OIDC federation for CI/CD. - **AI**: Azure OpenAI, UK South, regional Standard deployments only (data residency enforced by policy). - **Email**: Azure Communication Services (SMTP relay). - **Observability**: Azure Monitor / Log Analytics with an alerting path into our existing external paging service; always-on audit baseline (Activity Log, Azure Policy, Defender for Cloud). - **Auth**: the platform's existing open-source auth server (Supabase GoTrue) is re-hosted as a container — sessions and passwords survive the migration by design. You don't need prior GoTrue experience, but you do need to be comfortable running a third-party container against Postgres. Full details in attachment
8 days ago45 proposalsRemoteopportunity
MEP Design Engineer Needed for 5-Bedroom Steel-Structure Home
We are seeking a Mechanical Engineer specialized in both MEP and full electrical design for a 5-bedroom, two-story detached house in Northfleet (approx. 200m²). The design must cover water supply, drainage, ventilation, hybrid heat pump system (for heating & cooling), underfloor heating, and full electrical wiring—including smart home systems. The project integrates 20kW solar generation, and coordination with the steel structure is essential. Entry and exit points for services will be defined. The design must comply with British standards. No lifts are required. We will provide architectural and structural drawings. We need quick, cost-effective delivery. If interested, please get in touch! Qualified engineers only please.
14 days ago17 proposalsRemoteHigh Capacity Freelance Administrative VA Flexible Remote
We are a fast paced family mediation service. We seek a meticulous, autonomous Virtual Administrative Assistant for a busy mediation practice transitioning to Notion CRM and Google Drive. You will manage client files, maintain real-time pipeline updates, execute onboarding workflows (create Drive folders, process SignNow agreements and £500 voucher schemes), manage complex mediator schedules, triage inboxes, call leads, validate Universal Credit evidence within 30-day rules, and provide empathetic client support. Notion mastery with database relations and templates is required.
19 days ago21 proposalsRemoteGoogle Ads conversion tracking using GTM
We have used the Google tech team to set up Google Ads tracking with Google Tag Manager, it is still not tracking, we need someone to set up our tracking correctly for conversions (phone calls & 4 lead forms across the site).
20 days ago52 proposalsRemoteWhatsApp community
Seeking an experienced WhatsApp community manager to cultivate and expand a business network. Responsibilities include daily engagement, broadcast messaging, timely follow-ups, nurturing leads, and closing sales. Must be proactive, diligent, and proficient with ChatGPT to craft persuasive messages and automate workflows. Compensation includes base pay plus commission on conversions. Ideal candidate demonstrates strong communication, sales acumen, and initiative to drive community growth and revenue.
7 days ago25 proposalsRemoteIT support Analyst M365/Google Workspace
Job Title: IT Support Specialist (Managed Services) Employment Type: Managed Service Location: Remote The analyst have to be available Monday-Friday 07:00–19:00 BST. About the Role We are seeking a customer-focused IT Support Specialist to deliver remote managed IT support services across Google Workspace and Microsoft 365 environments. This role is responsible for providing end-user support during extended business hours, managing identity and access requests, administering collaboration platforms, supporting mobile device management (MDM), and ensuring a consistent, high-quality user experience. The successful candidate will work within a managed services framework, adhering to agreed service level agreements (SLAs), maintaining accurate documentation, and proactively identifying opportunities for service improvement. Working Hours Provide remote support coverage during extended business hours. Participate in scheduled shift rotations to ensure continuous service availability. Support priority incidents and service requests in accordance with defined SLAs and escalation procedures. Provide occasional out-of-hours support for critical business incidents, as required. Key Responsibilities End-User Support Deliver Level 1 and Level 2 remote technical support for end users. Log, categorize, prioritize, and resolve incidents and service requests through the IT service management platform. Provide timely communication and status updates to users and stakeholders. Troubleshoot issues related to operating systems, productivity applications, collaboration tools, and endpoint devices. Escalate complex issues to specialized support teams when necessary. Identity and Access Management Manage user identities and access across Google Workspace and Microsoft 365. Execute Joiner, Mover, and Leaver (JML) processes, including: User account provisioning and deprovisioning Role and permission changes License allocation and recovery Group membership administration Support password resets, multi-factor authentication (MFA), and account recovery processes. Ensure compliance with security and access governance policies. Collaboration Platform Administration Administer and support Google Workspace and Microsoft 365 services, including: Gmail and Microsoft Outlook Google Drive and OneDrive Google Meet and Microsoft Teams Shared mailboxes and distribution lists SharePoint Online and Shared Drives Configure, maintain, and troubleshoot: Email forwarding Mail flow issues Inbox and transport rules Shared mailbox access Calendar permissions and delegation Mobile Device Management (MDM) Administer and support MDM solutions for corporate devices. Enroll, configure, and maintain Android, iOS, Windows, and macOS devices. Apply security policies, compliance settings, and conditional access controls. Troubleshoot device enrollment, synchronization, and application deployment issues. Perform remote device actions, including lock, wipe, and compliance remediation. Service Management Meet or exceed contractual SLAs and key performance indicators (KPIs). Maintain accurate ticket documentation, asset records, and support procedures. Develop and update knowledge base articles and standard operating procedures. Identify recurring issues and recommend service improvements. Collaborate with customer stakeholders and internal teams to ensure service excellence. Required Skills and Experience Minimum 3 years of experience in an IT support, service desk, or managed services environment. Hands-on administration experience with Google Workspace and Microsoft 365. Experience managing Joiner, Mover, and Leaver processes. Strong understanding of identity and access management principles. Experience troubleshooting email systems, forwarding rules, and mailbox configurations. Practical experience with MDM platforms such as Microsoft Intune, Google Endpoint Management, Jamf, or equivalent solutions. Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, Zendesk, or Freshservice. Strong knowledge of Windows, macOS, Android, and iOS environments. Understanding of ITIL service management principles. Excellent verbal and written communication skills in English. Preferred Qualifications Microsoft 365 Certified: Endpoint Administrator Associate Google Workspace Administrator Certification ITIL Foundation Certification Experience supporting hybrid cloud environments Key Competencies Strong customer service orientation Excellent troubleshooting and analytical skills Ability to work independently in a remote environment Strong organizational and time management skills Attention to detail Ability to manage multiple priorities effectively Commitment to continuous improvement and service excellence
a month ago23 proposalsRemote