Service Now Projects

Customer service analyst

I'm looking for an experienced Customer Service Analyst to analyse service data and help improve overall customer service quality. What you'll do: • Collect and interpret customer service data to identify recurring issues, preferences, and behavioural patterns • Develop detailed reports and visual dashboards to track key performance indicators • Translate complex data findings into clear, actionable insights for non-technical stakeholders • Conduct root cause analysis to identify service gaps and recommend strategic improvements • Collaborate with cross-functional teams to design and execute long-term service strategies • Gather qualitative feedback to advocate for product enhancements or internal process updates • Use data insights to identify training needs and assist in developing best practice guides • Monitor and maintain internal systems to ensure data integrity and smooth workflows If you're organised, detail-oriented, and experienced in customer service analysis, send me a proposal!

Virtual Assistant services Needed

I operate a very small online business based in Cardiff and I’m searching for an experienced and reliable UK based virtual assistant to help with customer enquiries and some light admin on a long-term basis. The work load is around 3–4 hours per week in total, spread across short check-ins during weekday office hours, mainly responding to emails, occasional calls, and helping with orders. If this might fit into your current work, I’d be interested to hear a little about your experience and availability. If you'd like more information , please get in touch, Kind regards, John

Service listing on e-commerce site

I need a skilled freelancer to create a compelling service listing (gig) on an e‑commerce platform. Tasks include crafting persuasive, SEO‑optimized copy, selecting and uploading high‑quality images, configuring pricing and delivery options, and setting accurate categories and tags. The ideal candidate has e‑commerce and marketplace experience, strong writing and visual design sense, and attention to detail to ensure the listing converts visitors into buyers.

Require the implementation of automation in our service delivery

We use M365 and are looking for a developer to assist us with implementing AI as a business solution for processes within our business. This is typically: 1. Extracting attachments and performing risk assessments using CoPilot. 2. Information from MS Lists triggers workflows 3. Using PowerBI to report on service delivery 4. Effective design of Sharepoint to use as a tool for sharing information with other professionals outside the organisation.

Experienced Customer Service Representative

We are seeking an experienced customer service representative to join our team and help build and maintain strong, long-term client relationships. This role is vital in ensuring customer satisfaction and loyalty to our brand. What You'll Do: - Customer Interaction: Listen to customers’ questions and concerns, provide answers, and handle returns or complaints. - Order Processing: Take orders, calculate charges, and process billing or payments. - Account Management: Review customer accounts and make necessary changes. - Record Keeping: Document details of customer contacts and actions taken. If you're organized, detail-oriented, and have a strong background in customer service, we want to hear from you!

Regular posts on X and facebook for a US AI service.

Description Experience Level: Expert I’m looking for someone have experience in managing social media that can help us to develop a X and facebook presence. Not looking for marketing or lead generation just regular posts so anyone searching for us can see we exist and have a good reputation.

Email & Message Response Coordinator for Travel Services

I am looking to hire a reliable Email and Message Response Coordinator on a freelance basis to help manage client communications when I am unavailable. Key responsibilities include responding to client emails and messages promptly and courteously, organizing incoming communication, and ensuring that no inquiry is overlooked. The ideal assistant should be professional, organized, and comfortable handling communication related to travel planning and client support.

Professional Image Editing and Photo Enhancement Service

I am looking for a skilled image editor to enhance and professionally edit photos for high-quality output. The project includes tasks such as color correction, background removal, retouching, and overall image improvement to achieve a clean and visually appealing result. The final images should be suitable for digital use, marketing, or print purposes. Attention to detail, creativity, and timely delivery are essential.

Food Service Professionals in France

Grapedata seeks current food service professionals in France—restaurant, café, kiosk or catering staff—to complete a structured survey for an industry analysis. Participants will describe workplace conditions, operational practices, trends and challenges, offering candid, accurate responses to ensure reliable insights that inform comprehensive sector reporting.

Message & Email Correspondent for Translation Services

I am looking to hire a dedicated Message/Mail Correspondent on a freelance basis to help manage and respond to communications from both new and existing clients who require my translation services, ensuring timely and professional replies. Key responsibilities include monitoring and replying to client messages and emails, acknowledging new project inquiries, providing basic information based on my guidelines, and flagging or summarizing important requests for my review. The ideal assistant should be organized, responsive, and comfortable handling communication in a busy, multilingual freelance environment while keeping all contact and workflow within the platform .

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Professional Website Design – Commercial Services Company

Project Overview I am looking for an experienced website designer/developer to build a professional website for an established UK service business. The company has been operating for over 20 years and is updating its online presence to reflect a more professional, commercial audience. The website must feel structured, credible and suitable for organisations managing buildings, sites and property portfolios. Brand assets and full website content will be provided. Important – What I Do NOT Want The previous proposal I received was based on a generic service template that looked like a cleaning website. This is not suitable. Please do not apply if your approach relies on: • generic service templates • domestic cleaning style layouts • cartoon-style service icons • “book a cleaner” style designs • basic template builds with minimal design input I am looking for a properly designed website, not a template with content added. Website Scope The website will consist of approximately 8 pages: Home Facilities Support Property Operations Sectors How We Work Quality & Standards Case Studies Contact The content for all pages has already been written. Design Direction The website should feel: • modern • professional • structured • credible • suitable for commercial clients It should reflect a professional service provider, not a domestic service business. Contact Page Function The contact page should include a “Request a Site Assessment” button that opens a structured enquiry form for visitors to submit their details and requirements. Form submissions should be sent directly to our email. Technical Requirements • Mobile responsive design • SEO-friendly structure • CMS access (WordPress preferred) • Contact form functionality • Fast loading website • Guidance on hosting/domain setup if required What I Will Provide • Logo and brand assets • Colour palette • Website content • Page structure Please Include in Your Proposal • Examples of professional websites you have designed • Confirmation that the design will not be based on a generic template • Your estimated cost and timeframe Shortlisted candidates will be provided with full content and further detail. Additional Note Design quality and understanding of professional commercial websites are very important for this project. If your approach is primarily template-based, this project may not be suitable.

Full-Service Marketing Video Strategist & Producer (End-to-End)

Brief: We are looking for a high-level marketing professional to take full ownership of creating a series of professional, high-converting marketing videos for our business. This is not just a videography job — we need someone who can act as a marketing strategist + creative director + video producer and lead the entire process from concept to final delivery. ⸻ What We Need: We want someone to: • Understand our business, offer, and target market • Develop the overall video strategy (what videos to create and why) • Write high-converting scripts (direct response style preferred) • Advise exactly: • how I should film (setup, angles, lighting, tone) • what equipment is needed (simple + effective preferred) • Direct the creative vision and structure of each video • Handle or oversee: • video editing • motion graphics • captions • branding elements • Deliver final, polished marketing assets ready to use ⸻ Scope: • Initial strategy + planning • Scriptwriting for multiple videos • Filming guidance (remote direction is fine) • Editing + graphics • Final delivery of videos optimised for: • paid ads • landing pages • social media ⸻ Ideal Candidate: We are looking for someone who: • Has strong marketing thinking first (not just editing skills) • Understands direct response / performance marketing • Has experience creating videos that convert (not just look good) • Can take ownership and lead the project without needing hand-holding • Has a portfolio showing results-driven content ⸻ Deliverables: • Clear video strategy • Scripts • Filming instructions • Fully edited videos with graphics • Ready-to-use final assets ⸻ How to Apply: Please include: • Examples of marketing videos you’ve created that drive results • Your process from idea → final video • Confirmation you can lead the full project end-to-end ⸻ Tone / Expectation: We are looking for someone who can take control of this project, not just execute instructions.

Remote Customer Service & Procurement Assistant

We are seeking to hire a reliable freelancer to support our team with customer service and basic procurement tasks. This is a great opportunity for someone organized, responsive, and comfortable communicating with customers and suppliers. Tasks: Respond to customer inquiries (email/chat) Assist with order processing and basic support Contact suppliers and request quotes Track purchase orders and deliveries Maintain simple records in Excel/Google Sheets Requirements: Experience in customer service or purchasing Good English communication skills Organized and reliable Project: Ongoing / Long-term opportunity. To Apply: Please include a short introduction, relevant experience, availability, and your hourly rate.

Regular posts on LinkedIn for a UK financial services firm

I’m looking for someone with financial services experience that can help us to develop a LinkedIn presence. Not looking for marketing or lead generation just regular posts so anyone searching for us can see we exist and have a good reputation.

VA services for my small business in Birtley

I run a very small online business based in Birtley and I’m looking for an experienced reliable UK (only) based virtual assistant to help with customer enquiries and some light admin on a long-term basis. The work is around 3–4 hours per week in total, spread across short check-ins during weekday office hours, mainly responding to emails, occasional calls, and helping with orders. Full training is provided. If this might fit into your current work, I’d be interested to hear a little about your experience and availability. If you'd like more information , please get in touch, Kind regards, John

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Create M365 Agent for Customer Service Team

Develop an M365 agent for a customer service team that ingests SOPs and prior email threads with responses, analyzes context, and generates actionable next-step replies. The agent should accept pasted inquiry emails and produce clear, concise guidance or draft responses aligned with documented procedures and historical resolutions. Deliverables: integration design with Microsoft 365, data parsing, response-generation logic, accuracy validation, and documentation for team members to use and maintain the agent.

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Need a Sales Guru to save the planet for Eco packaging service!

We need hardcore salespeople. Your job is simple: reach out to our database of leads and new cold prospects via email, WhatsApp, and occasional phone calls and secure 50 sign-ups. Once you reach 50 verified sign-ups, you unlock the hourly rate below. From there, this becomes an ongoing pipeline of work with unlimited earning potential, and strong performers can grow into larger roles within the company. ⸻ Who We Are We are PouchSmart, a London-based company transforming packaging. Thousands of brands still put stickers on plain plastic bags that end up in landfill. We replace this with fully printed sustainable pouches using HP eco-print technology, available in recyclable and compostable materials. We batch-print brands together monthly, cutting waste, reducing carbon impact, and lowering costs. ⸻ The Role • Contact warm leads from our database + cold prospects • Outreach via email, WhatsApp, phone • Offer a free packaging design upgrade + free sample pack • Guide them to complete a simple sign-up form The offer is strong. Most people are interested. Your role is simply to start the conversation and close the sign-up. ⸻ Who We Want UK-based people who are: • Persistent salespeople • Confident contacting warm and cold leads • Motivated by results and sustainability ⸻ If you want ongoing work, strong earnings, and to help clean up the packaging industry, apply now.

Remote Customer Support Agent

We are looking for a reliable and experienced Remote Customer Support Agent to handle customer inquiries related to our products and services through approved communication channels. Responsibilities: Respond promptly to customer inquiries via designated support channels Provide clear guidance on product usage and basic troubleshooting Maintain accurate records of customer interactions and track issues through to resolution Communicate company policies and service information professionally Escalate complex issues to the appropriate team when necessary If you are organized, detail-oriented, and have experience in customer support, please send your proposal!

B2B Lead Generator – IT Services (Dental & SME Clients)

Hi, I run an IT services company providing managed IT support, VOIP phone systems and anti-ransomware protection for businesses. Most of our current clients are dental practices, and we’re now looking to expand and bring in new clients across London, Hertfordshire and Milton Keynes, although other sectors are also welcome. I’m looking for a freelancer who can help with B2B lead generation and introductions to potential businesses that may need IT support. Typical clients include: Dental practices Medical clinics Accountants Law firms SMEs relying on secure IT systems What I Need Lead generation / outreach Introductions to potential businesses Setting up calls or qualified leads Payment This project will be paid per batch of qualified leads or booked meetings, with additional bonuses available for successful client conversions. Ideal Freelancer Someone with: B2B lead generation experience Existing SME contacts or outreach ability Experience in IT / MSP / telecoms / SaaS is a plus Happy to discuss the best structure for lead batches and bonuses.

Edits to website

I am looking to add the correct number to each page of my website along with the address. Also a header Image to my services pages. update Google Review Plugin Add Google Business page to webpage and a map to webpage