Freelance SDR/BDR - Voted Customer Service of the Year UK

About the project
Voted Customer Service of the Year UK (CSOY UK) is an independent customer service benchmarking and awards programme, now entering its second year. We audit UK brands across phone, email, live chat, and web navigation through mystery shopping, and host an annual awards ceremony recognising the best-performing brands.
We're looking for a freelance SDR/BDR to drive commercial growth for the programme's second edition, on a part-time basis (~2 days/week).
What you'll do
• Generate and qualify new leads
• Manage our internal CRM (pipeline hygiene, follow-up tracking)
• Run cold calling campaigns
• Advise on and help refine email sequences
• Book meetings to present our offer to prospects
• Own the sales funnel through to closing, alongside our team
Ideal profile
• Proven B2B sales / SDR / BDR experience, ideally with intangible or subscription-style offers (audits, certifications, memberships, SaaS)
• Comfortable with cold outreach and full-cycle prospecting
• Experience in the customer service / CX industry is a strong plus
• Fluent English (written and spoken); comfortable working with a French-based team
• Autonomous, results-driven, comfortable with a commission-based structure
• Available ~2 days/week, flexible schedule
Target companies
Brands with a large, structured customer service operation, looking to audit and benchmark their service quality and gain external recognition through awards.
Why this role
The fixed retainer reflects the part-time scope — the real upside comes from commission on a high-ticket B2B offer, ideal for an experienced closer looking for flexible, high-leverage freelance work alongside other clients.
To apply, please share
• Your day rate/retainer expectations + proposed commission structure
• Relevant sales experience (B2B, SDR/BDR, CX sector if applicable)
• Availability and preferred working setup
• Examples of past results (pipeline generated, deals closed)