Administrative Assistant - Customer Service and Sales Support

We are looking for freelance support to manage client communications for events and magazine subscriptions. Templates, website information and clear procedures are provided.

Tasks

* Facilitate our sales and customer service processes towards successful outcomes.
* Respond to routine event and subscription enquiries.
* Follow up with non-responsive contacts and update the CRM.
* Raise complex issues with the team where required.

Expectations

* Handle approximately 25 to 35 emails/follow-ups per week.
* Follow supplied templates, procedures and guidance.
* Maintain accurate CRM records.
* About 80% of emails expected to be routine with quick answers
* Most email responses are likely to take around 5 minutes to complete.
* Additional time should be taken where required to maintain accuracy and quality.
* All outstanding emails should be responded to by 18:00 UK time on assigned days.


Weekly Commitment

* Commit approximately 3 to 6 hours per week. (Minimum 1 hour per allocated day)
* Two slots are available: Monday & Wednesday or Tuesday & Thursday.
* Provide a 30-minute weekly update call on a fixed time and day
*Flexible timing for as long as emails responded to by 18:00 UK

Ideal Person

* At least two years’ corporate administrative experience.
* Verifiable experience handling professional email communications.
* Excellent written English with attention to detail.

Remuneration

* Fixed rate
* Additional commissions opportunity (This is NOT a sales role. This is just a reward for great work)