It Support Projects

Customer Service / 2nd Line Support Person

Here's a professional job advert version: --- **2nd Line Support Specialist** *Full-Time Position | Monday–Friday, 9am–5pm UK Time* We're seeking an exceptional 2nd Line Support Specialist to join our growing team and deliver outstanding customer experiences. **About the Role** You'll be the vital link between our customers and our CRM platform, providing expert technical support and ensuring seamless customer satisfaction. This varied role combines technical troubleshooting, customer service excellence, and campaign coordination. **Key Responsibilities** - Provide responsive, high-quality technical support directly to customers via ticket system and live chat - Troubleshoot and resolve CRM product queries with efficiency and expertise - Manage and coordinate customer marketing campaigns from brief to execution - Liaise with our design team to implement campaign requirements and schedule changes - Monitor and respond promptly to live chat requests throughout business hours - Maintain detailed records and ensure all deadlines are met **Essential Requirements** - Excellent written and verbal English communication skills - Strong technical aptitude with ability to learn complex systems quickly - Exceptional attention to detail and deadline management - Highly responsive with excellent time management skills - Commitment to consistent availability during core business hours (9am–5pm UK time) - Customer-focused mindset with a passion for problem-solving **What We're Looking For** The ideal candidate is a fast learner who thrives in a fast-paced environment, communicates clearly and professionally, and takes pride in delivering exceptional customer service. **Interested?** If you have the skills, dedication, and customer service excellence we're looking for, we'd love to hear from you.

Local Representative In USA

Hi, Hope you are doing good, We are seeking a Local Representative / Nominee based in the United States to support compliance and onboarding requirements for various e-commerce and digital platforms.

Corporate Presentation, Financial Model : Shipping &Commodities

We are a private holding company with operating assets across commodities, natural resources, and technology. Looking to onboard a high quality freelance / part-time investment associate to support our Shipping, Commodities, and Resources vertical. Work would involve financial modelling, presentations and materials preparation, research, analysis and transaction support. Ongoing , repeat work across multiple assignments. Please see detailed description and criteria attached.

Small-Batch Dress Production – UK Manufacturer Required

Hi, I hope you’re well. I’m currently looking for a UK-based  manufacturer to support with small-batch production for my womenswear brand. I already have a completed sample of a dress, along with the pattern and graded sizes, so I’m ready to move straight into production. I’m looking for a manufacturer or seamstress who can produce high-quality garments and potentially support ongoing orders as the brand grows. The initial order will be a small run, with the intention to scale depending on demand. I’d be happy to share images and further details of the design. (Budget negotiable) Looking forward to hearing from you. Best regards, Sarah

Technical Support Developer (React/Azure/MongoDB) – ADHOC UK HR

Job Title: Technical Support Developer (React/Azure/MongoDB) – UK Hours 9am-6pm The Platform: The platform is a working MVP currently undergoing user testing. It is a careers-driven events hub featuring a built-in career coach booking system and event registration modules. The code is complete; I now require a reliable, sharp developer for ongoing maintenance, bug fixes, and feature iterations during our launch phase. The Role: This is a pay-as-you-go position for a developer who is exceptionally fast at learning and navigating existing codebases. You must be able to grasp the site logic quickly, fix bugs efficiently, and ensure high-quality code deployment. Someone responsive and technical minded, happy with adhoc queries and available on standby. Key Requirements: Availability: You must be available 9am – 6pm UK Time. You must also be available for emergency bug fixes during evenings and weekends. Reliability: I am looking for an individual (no agencies) who is not juggling multiple projects and can commit to this platform long-term. SaaS/Platform Experience: Ideally, you have experience maintaining SaaS platforms, booking systems, or similar events-driven portals. Technical Skill: High proficiency in React.js, MongoDB, and Azure. Communication: Excellent written English for emails and messages. You must be proactive, trustworthy, and able to explain technical fixes clearly. Responsibilities Fast turnaround on bug fixes identified during user testing. Maintain and iterate on the built-in career coach booking and event registration modules. Manage hosting, server health, and deployments via Azure. Provide clear documentation for all code changes and professional updates on progress. How to Apply Please start your proposal with the phrase "UK SUPPORT". Experience: Provide links or descriptions of SaaS platforms or booking systems you have previously managed or developed. Availability: Confirm you are available 9am – 6pm UK time plus evenings/weekends for emergencies. Looking for people based in UK, EU or US. Commitment: Confirm you have the capacity to prioritise this project and are not overloaded with other work. Technical: Briefly describe your experience jumping into an existing React/MongoDB codebase to resolve issues.dmu

opportunity

OpenClaw AI Agent Support - Ongoing Retainer

About Us Skayl is a UK-based marketing agency working with e-commerce and service-based businesses. We've built a multi-agent AI system using OpenClaw that supports our operations - a 9-agent team handling sales, marketing, operations, finance, dev ops, research, and a software development factory pipeline. We need someone who knows OpenClaw inside out to help us maintain, optimise, and extend this system on an ongoing basis. What We Need Help With Optimising agents Setting up new integrations Keeping the system aligned with OpenClaw best practices as the platform evolves Building custom tools, skills, and automations through the factory pipeline General system health: monitoring, log analysis, fixing drift You Should Have Hands-on experience with OpenClaw agent framework Strong understanding of multi-agent orchestration patterns Familiarity with model routing Experience with cron automation and gateway management Engagement Ongoing retainer, 10–20 hours per week Remote, flexible hours Must be available for async communication via Discord UK timezone preferred but not required To Apply Tell us about your experience with OpenClaw specifically. If you've built multi-agent systems with it, share what you built and how many agents you managed. Generic AI/LLM experience without OpenClaw hands-on work is not what we're looking for. Price is a placeholder following an interview. Immediate start available.

Remote Technical Support Specialist (US-Based Preferred)

We are seeking a reliable and detail-oriented Remote Support Specialist to assist our US-based customers with technical and account-related inquiries. This is a fully remote contract role requiring availability during US business hours. The ideal candidate will have strong communication skills, a problem-solving mindset, and experience supporting web or SaaS-based platforms. In this role, you will respond to customer inquiries via email, chat, and video calls, troubleshoot common technical issues, guide users through onboarding processes, and document support tickets clearly and accurately. You will also collaborate with our development team to escalate complex issues and ensure timely resolution while maintaining a high level of customer satisfaction. Candidates should have prior experience in remote customer or technical support, familiarity with CRM or helpdesk tools (such as Zendesk or HubSpot), and comfort using remote collaboration platforms like Zoom or Google Meet. A stable internet connection, professional work environment, and ability to work within US time zones are required. This is a long-term opportunity for someone who is proactive, organized, and committed to delivering excellent support.

Seeking A Reliable Virtual Assistant

We are seeking a skilled, well rounded and detailed oriented individual that will be responsible for creating and optimizing product listings on various online marketplaces. Also should be conversant with project manager tool like Trello and the likes and must have experience with Microsoft Word and excel with a light customer support experience.

Go daddy website redesign webiste

Redesign the GoDaddy website to deliver a modern, user-centric, and conversion-driven experience. Revamp homepage and core pages (Domains, Hosting, Website Builder, Pricing) with a clean, minimal aesthetic aligned to GoDaddy platform. Prioritize mobile-first responsive layouts, prominent domain search, clear pricing tables, persuasive CTAs, trust signals, and intuitive navigation. Provide high-fidelity Figma/Adobe XD screens, desktop and mobile layouts, a comprehensive design system, source assets, unlimited revisions until approval, and one month post-delivery SEO support and website support.

Native EDINBURGH speaker, preferably a Hearts supporter!!

Jambos you’ve seen Rangers fans do it, backing their manager with a Celebrity Cutout in the stands. Hearts can do it better! Get a Derek McInnes Cutout and bring the gaffer to every moment: If Rangers can rally behind their manager, why shouldn’t Tyne castle lead the way? Put McInnes in the frame and show your support the fun way. Order your Derek McInnes Cutout today, and back the gaffer, Jambo-style.

opportunity

Website development and content creation for small set-up

I am looking for someone to help me build a basic but functional word press website for a local pet services business that I am setting up. This needs to include basic customer enquiry forms. I also need support in content creation and communication, including social media. This is to help me set-up the business and have a functional site and content that I can amend / update going forward. Not for long-term support.

Market research precious metals/e-waste recycling in Indonesia

Hello, We need some support to really dig deep into the sector of precious metals recycling and e-waste recycling in Indonesia. This is a 2 weeks projects, budget is $150. Please, could you take a look at the document attached and could you let me know your availability? Looking forward to hearing from you, Filippo

I need a male remote collaborator from US or Canada

Seeking a male remote collaborator from US or Canada to assist with an urgent career-impacting issue following a recent relocation. Minimal commitment required: 1–2 hours weekly, flexible schedule, no prior experience necessary. Ideal collaborator is reliable, communicative, attentive to detail, and willing to provide thoughtful support and occasional feedback. Tasks are straightforward and supportive in nature. This is an opportunity to contribute meaningfully with a light weekly time investment.

opportunity

Looking For A HR Specialist

Hi, I am looking a UK-based HR specialist with strong knowledge of UK employment law to provide support in developing and/or reviewing the following contracts and policies: -Employment Contracts -Equal Opportunities Policy -Health & Safety Policy -Grievance Policy -Absence and Sickness Policy -Disciplinary Policy Please get in touch if you have relevant experience and availability to assist.

PC Windows/IOS expert needed.

I need reliable Windows/IOS Administrator to support environments. Tasks include managing domain controllers, terminal servers, and group policies on Windows servers.

Luxury Travel Assistant Remote

We are a boutique luxury travel company designing bespoke journeys for high-net-worth clients across the US, Europe, and Asia. We are looking for a highly organised, detail-driven Travel Assistant to support our team on a contract basis. Key responsibilities: Researching luxury hotels, villas, and experiences worldwide Assisting with itinerary creation and client proposals Liaising with hotels and suppliers (primarily via email) Supporting bookings, confirmations, and documentation Ensuring absolute accuracy across all client details What we’re looking for: Previous experience in travel, hospitality, or a similar detail-led role Excellent written English (clear, polished, and professional) Strong organisational skills and ability to manage multiple tasks High attention to detail and sense of ownership Discreet, reliable, and proactive Nice to have: Experience working with luxury travel advisors or agencies Familiarity with brands such as Aman, Rosewood, Belmond, Four Seasons Working style: Remote, flexible structure Must be responsive during UK/Europe/USA working hours when required To apply: Please include: A short introduction Relevant experience (travel/hospitality preferred) Your location and availability Example of a hotel or destination you personally recommend (and why) for Spring travel Shortlisted candidates will be invited to complete a test task as part of the selection process.

Remote Admin & Accounts Assistant (P/T, Remote)Paid Training

We’re a friendly and growing international company working across superyacht services, sales & brokerage, property development, investments, customer care, and HR. Our team operates across America, Europe, and Australia, and we pride ourselves on maintaining a supportive and collaborative work culture. We’re currently looking for a Remote Admin & Accounts Assistant to help support our day-to-day operations. This is a flexible part-time remote role, and no prior experience is required because we provide full paid training. If you’re organised, reliable, and eager to learn, we’d love to hear from you. What you’ll be helping with: Keeping our databases and records accurate and up to date Tracking purchase orders and supplier deliveries Conducting light research on products and sales data Providing friendly and professional support to our team and partners Assisting with basic HR administrative tasks Joining occasional supplier calls or product demos Supporting general admin duties when needed What we’re looking for: Friendly and professional communication skills Strong attention to detail and good organizational ability Comfortable using Excel (experience with Xero is a bonus but not required) Ability to work independently and meet deadlines Positive attitude and willingness to learn What we offer: Paid training and ongoing support Flexible part-time remote work A supportive international team Opportunity for long-term work and career growth Budget: $12–$22 per hour depending on experience, with flexible hours. How to apply: Send us a short message introducing yourself, your availability, and why you think you’d be a good fit for this role. We look forward to hearing from you!

opportunity

Business Analyst (ERP / Supply Chain / Distribution Systems)

We are looking for an experienced Business Analyst (BA) to support the next phase of an ERP system currently under development. Approximately 60% of the system has been completed, with a strong frontend already developed. Before moving into backend development, we require a skilled BA to review, refine, and structure the system from a business and process perspective. This role is critical in ensuring the platform aligns with real-world operational workflows, particularly in a distribution and supply chain environment. --------------------- Analyse current system workflows, identify inefficiencies, and define improved business processes across procurement, inventory, and sales. Document clear requirements and ensure alignment between business needs and technical development. - Create detailed documentation: - Business Requirement Documents (BRD) - Functional Specifications (FRD) - Process flow diagrams (As-Is / To-Be) - Define system workflows across: - Procurement & purchasing - Inventory & warehouse management - Sales order lifecycle - Logistics & dispatch - Credit control & payments - Support data modelling and system structuring - Work closely with developers to prepare for backend implementation

Design & Organization of Waste Collection Data Using Star Schema

Design and implementation of a Data Warehouse using a Star Schema to analyze waste collection operations. The project focuses on transforming raw operational data into structured dimension and fact tables to support data-driven insights and decision-making.

Façade Engineer – Design Development / VE Stage (UK Project)

We are currently progressing a residential project in London and are looking to engage a façade engineer on a short-term basis to support a design development / value engineering stage. The requirement is for a practical, buildability-led review of the façade package, rather than a full façade engineering design role. Scope includes: Development of façade build-up and technical strategy Coordination of key interfaces (SFS, brickwork, windows, balconies) Identification of value engineering opportunities Production of a limited number of key interface details Input into buildability and construction sequencing Project context: Brick outer skin (client-supplied bricks) SFS backing structure (by others) Spandrel panels and limited curtain walling zones Currently in VE stage due to cost pressures What we are looking for: Strong practical experience in façade systems (UK projects) Ability to identify cost-saving opportunities and simplify build-ups Experience working alongside contractors / subcontractors Proactive and commercially aware approach Deliverables: VE commentary / recommendations 4–6 key façade details Mark-ups of existing drawings Important: This is not a full design liability role — focus is on design development and coordination to support decision-making at this stage. Please provide: Relevant experience Examples of similar work Availability over the next 2–4 weeks Fee proposal (lump sum or day rate)