Complaint Handling Projects

opportunity

RTM Leaseholders - Issues with managing agent

We are a RTM group for 12 flats within one block each flat comes with a garage, we have appointed a company as our managing agent. At the rear of the block is a hard standing/parking area and 12 garages which are fairly run down so as part of their brief there was 2 major works that required doing 1. - Re-furbish garages. 2. - Re-tarmacking hard standing. To cover the cost of 1. & 2. above each flat owner contributed £5,000 each , total £60,000 this was done in August 2022. 1. above was completed July/August 2023 at a cost of around £33,000. So despite numerous phone calls and emails option 2. above is still outstanding and hence they (the managing agent) still have £27,000 of our money, not only that but they have stopped communicating with us. It has got so bad that I raised a complaint against them (the managing agents) using their complaints procedure and although they acknowledged receipt of the complaint they never replied. So after getting nowhere using their in house complaint procedure I followed up by contacting the ombudsman who I have used in the past and are pretty restrictive to what they can do and as I expected that was nothing , but they did notify me to contact the Leasehold Advisory Service. So today (29/11/2024) I contacted the Leasehold Advisory Service and outlined are issues as explained above which is 3. - Our managing agent has not started part 2 of the major works despite being paid in good faith well over 2 years ago 4. - They have still around £27,000 + accrued interest of our money and are refusing to engage with us. The Leasehold Advisory Service told me the only option open to us would be to sue the managing agent so this is where we need some help please

opportunity

App and web app to handle audio visual services provider

A comprehensive digital solution is required to effectively manage an audio visual services provider's operations. The proposed system would utilize both a mobile and web application integrated with a Microsoft 365 database backend. Key functionality includes prospects management with online booking capabilities for various events and services. Inventory control of all audio visual assets would be facilitated, with equipment check-in/check-out functionality to track items both within the warehouse and at client venues. Repair and maintenance scheduling of all items would be supported. Asset information management would allow items to be thoroughly documented including photos, valuation details and descriptions accessed via QR codes. Real-time tracking of all inventory including current location, assigned user and owner would be viewable. A damage and claims module would handle records of any equipment issues. License and subscription records for expired or upcoming renewals could also be managed. A user-friendly search function would allow staff to easily locate a specific device by its serial number. This comprehensive system aims to digitally transform and optimize operations for an audio visual services provider through an integrated application and database solution.

opportunity

Legal 'cease & desist' letter to IP infringer

Hi, There’s a website blatantly copying ours with the clear objective of confusing customers, as they sell many of the same products as us. They used to directly steal our content and images but now resort to imitating our design and style to such a degree that it’s evident they are ‘deriving’ their design from ours. My complaint: - They have infringed copyright as defined under Sections 16, 17, and 20 of the CDPA 1988. - They risk consumer confusion, violating protections against passing off under common law and potentially breaching Section 10(3) of the Trade Marks Act. - They may infringe database rights if specific compilations of information, such as product descriptions, have been copied. I have created a full document outlining all of these contraventions and require the assistance of a UK legal practice, appropriately registered, to send a cease-and-desist letter to the company and handle my complaint. Only UK bidders working in law, please.

opportunity

Looking for a solicitor who can deal with financial and councils

hi, We are looking for an experienced solicitor to look into the following matters related to clients. if you can do any of these feel free to bid. 1. To challenge an interim charging order on a property. it would be against a borough council. Reasons and details will be discussed with selected solicitor 2. company related financial matters, small defaults to handle with communication to different parties Thanks

Hostinger VPS setup

We are looking for a freelancer to clone our web app, including the file server, database, and application components, to another platform. The full code is available on GitHub, and the new platform will be continuously updated to sync with all components. The freelancer should have experience in web app cloning, as well as handling file servers, databases, and application setups. The project should be completed within the specified timeframe, ensuring seamless integration and updates across all components.

Property manager

We invite qualified candidates with either an active Airbnb account or relevant experience in the industry to apply. Contact us by message! We are seeking skilled and experienced property managers to oversee and manage residential or commercial properties. The ideal candidates will have a strong background in property management, with the ability to handle day-to-day operations, tenant relations, and property maintenance. Key Responsibilities: Manage and maintain properties to ensure they are in excellent condition. Handle tenant inquiries, lease agreements, and ensure timely rent collection. Oversee property inspections and coordinate maintenance or repairs. Ensure compliance with local laws and regulations regarding property management. Develop and manage property budgets, including rent collection and payment of bills. Resolve tenant issues and conflicts professionally and efficiently. Monitor property performance and make recommendations for improvements. Required Qualifications: Proven experience as a property manager or in a similar role. Strong knowledge of property management principles, local regulations, and best practices. Excellent communication, negotiation, and problem-solving skills. Ability to manage multiple tasks and prioritize effectively.

Transform WordPress Site to Custom Mockups

We are seeking a highly skilled Elementor expert to make precise updates to our WordPress website. The task involves implementing changes from our new design mockups to ensure the live site matches the intended look and functionality. The updates include aligning the homepage, header, and footer with the mockups, replacing image-based content with editable HTML where possible, and addressing specific feedback, such as aligning slopes and lines, adjusting bold text sizes, and ensuring font styles and sizes are consistent. The site is managed with unique technical considerations, such as URL handling through a Cazrom plugin for the Products directory and integration with third-party services like a CDN on Ink Soft for T-shirt sales. Strong attention to detail, design skills, and experience working with custom plugins are essential for this project. Requirements: Proven experience working with Elementor on WordPress websites. Strong eye for design to match graphic mockups pixel-perfectly. Knowledge of handling custom plugins like Cazrom. Ability to work within technical constraints like limited plugin-based category page modification. Excellent communication skills and attention to detail. I've attached what the original site looks like and the mockup too. Very Important: Include an estimate on how long this project will take!

opportunity

I need a marketing specialist

I am looking for someone to manage our entire marketing strategy. Please be aware that all funds will be handled exclusively through this platform. You must allocate the money provided here to the necessary advertising platforms, as well as for social media and email content directly. I will not make payments or purchase credits through any external platforms—everything must be managed within this platform, including any funds from here.

SEO experts for auditing

We are looking SEO experts for auditing and increasing their Merchant Center and Google Shopping organic results. We need the specialists in SEO rather than those who handle PPC and other services. The task involves checking product feeds for accuracy rather than setting them up. Please give me quote for 100 products rather than an hourly rate. The goal is to find cost-effective, highly rated SEO experts for a long-term project that may take a month or two.

opportunity

Document Conversion & Design for CRM

I'm in need of a seasoned freelancer who can convert and design various types of documents that will smoothly integrate with our CRM system. This project primarily involves working with invoices and converting PDFs, Microsoft Word, and Excel files. You must be proficient in: - Document Layout: Ensuring all documents are well-structured and aesthetically pleasing. - Technical Skills: You should possess strong technical abilities to handle complex document conversion tasks. - Communication: Excellent communication skills are essential for understanding project requirements and providing updates. Experience with document conversion and design, as well as CRM system integration, will be highly beneficial.

opportunity

Virtual Assets expert

I need an expert to draft necessary policies and manuals , in order to apply a VASP license(virtual assets service provider) for the following subject; - Internal Procedure Manual; - Client Service Agreement; - Conflict of Interest Policy; - Compliance Manual; - Anti-Money Laundering Manual; - Compliance Handling Manual; - Business Continuity Plan. - Institutional Risk Assessment (IRA) - Customer due diligence procedures - Transaction Monitoring Procedures - Sanction Screening Procedures - Segregation of asset policy - Record keeping policy - Cyber Security Policy Need to submit within 7 days. Cost should also include at least 2 reviewing. thank you

Bug fix: Swift bug fix relating to Task in swift

I am facing an issue with my SwiftUI project related to the use of Task { ... } for handling asynchronous code. The error seems to arise from a naming conflict between my custom Task struct and Swift's built-in Task type for concurrency. I would like a professional to: Identify and resolve the conflict between the Task struct and Swift's concurrency Task. Ensure the project compiles and works as expected. Use the latest SwiftUI best practices and coding standards. I'd also like help setting up my database to capture all the information including user info and other info with firebase. Please note that id prefer if you can jump on a quick call to for me to show you the issue. Here's a sample of the error encountered: Button("Save Results") { Task { await saveResults() } }

I'm looking for a professional Symfony PHP developer only !

I'm looking for a professional Symfony PHP developer with a high level of expertise in Symfony. The developer should be able to work quickly and handle a fast-paced workload with multiple tasks each week. This is a long-term position requiring availability for at least a year. Requirements: Over 5 years of experience with Symfony. Please provide examples of Symfony projects you have worked on. As part of the selection process, I will send you a sample task. If you complete it successfully, we can proceed to work together.

Overall business strategy advice and plan

My name is Lauretta and I am a young event planner whose overall goal is to start an agency who specialise in event planning for corporate and commercial brands and individuals. I am currently working alone, meaning I handle all the social media design, finance, creative direction and event execution for my company. I am feeling a little lost and would like some help in creating a clear business plan and social media strategy for me to get my business idea off the ground and gain more clients. I have a bunch of ideas and need help in streamlining them to encourage business growth. I have previously worked on 2 clothing brand launches, 2 corporate events and one kids party invitation design. Please see attached some examples of my instagram blog posts from my most successful event (they are event planner tips). I would also appreciate full transparency and I am very open to hearing your honest feedback. My growth is my top priority, and if you want to help me embark on this journey please message me back. My social media handle for my company is @2dreevents on instagram I look forward to hearing back from you, Lauretta

I need a Expert Developer

The project requires a skilled developer to create a comprehensive web application that integrates with various third-party APIs and databases. The application will have a user-friendly interface and a robust backend to handle large amounts of data. The developer will work closely with the project team to understand requirements and deliver a high-quality product on time. The ideal candidate should have experience with web development frameworks, databases, and APIs, as well as strong problem-solving skills and attention to detail.

pre-funded

Zoom host

I'm in search of two proficient freelancers to present a cryptocurrency investment project weekly via Zoom or Google Meet, starting from 20/12/2024. Each session is expected to last up to 40 minutes. Candidates should have excellent presentation skills and a basic understanding of cryptocurrency investments. They must be capable of professionally handling a PDF presentation to engage an audience. I have my PDF presentation that will be used in presenting. I need 1 male & 1 female presenter as I have investors from everywhere in the world. The primary goal of these presentations is to build brand trust and recognition. Ideal Skills and Experience: - Excellent presentation skills - Basic understanding of cryptocurrency investments - Ability to professionally handle a PDF presentation - Prior experience in investment presentations is a plus - Male & Female Presenters required

Help configure voipfone telephone systen

I seek assistance configuring my virtual VoIP phone account to establish an automated attendant with extension routing. My VoIP provider permits call diversion and virtual extensions. Presently, all calls divert directly to my mobile number. However, I wish to create a multi-option directory to efficiently direct callers within my small business. Specifically, the system should provide approximately 5-10 numbered prompts allowing clients to select their purpose and reach the appropriate department or recording. For instance, pressing "1" for payments, "2" for complaints, or "3" for job inquiries. One extension requires additional setup to securely collect payment details verbally. The consultant would design the virtual extension tree, recording prompts as needed, and configure call routing so most selections are addressed immediately without further transfers. Experience with VoIPfone or similar platforms is preferred.

Python Developer to Repair and Enhance Web Scraping Script.

Job Description: Python Developer to Repair and Enhance Web Scraping Script We are looking for a skilled Python developer experienced in Selenium to repair and extend the functionality of our web scraping script. The script was fully functional until one month ago but requires updates due to changes in the target website's structure. Additionally, the script needs to be enhanced to filter and log profiles based on follower counts within specified ranges under specific hashtags. Objective: 1. Restore the script's core functionality: - Navigate hashtags and profiles. - Like and comment on posts. - Handle edge cases such as private or inaccessible profiles. 2. Add filtering and logging functionality: - Scrape and log profile names and follower counts for profiles under specific hashtags. - Allow configuration of follower ranges (e.g., 10,000–20,000). - Output results in a structured format (e.g., CSV or JSON). Key Tasks: 1. Repair the Existing Script: - Update locators to match the new website structure. - Resolve issues like NoSuchElementException and ElementClickInterceptedException. - Ensure robust performance through error handling and retries. 2. Implement Profile Filtering: - Scrape profile details under given hashtags. - Filter profiles by follower count ranges. - Log the profile name and follower count into a structured output. 3. Testing: - Validate the script's functionality across multiple hashtags. - Test the filtering logic thoroughly with different follower ranges. Requirements: - Expertise in Python and Selenium for web scraping. - Experience adapting scripts to dynamic websites and resolving errors. - Knowledge of HTML structure analysis using tools like Chrome DevTools. - Ability to scrape and structure data efficiently. This project requires delivering a fully functional script with the new features within 2-3 weeks. If you can deliver a robust solution, we’d love to hear from you.

opportunity

AI Script to Improve Interaction with Security Tests

I need an experienced developer with expertise in Tampermonkey and JavaScript to create a script that enhances interaction with digital security tests (such as user verification tests). The script should leverage AI technologies like image recognition and data analysis to work efficiently and accurately. Required Skills: Proficient in Tampermonkey for creating robust and efficient scripts. Strong experience with JavaScript for scripting and execution. Familiarity with AI libraries like OpenCV, TensorFlow, or PyTorch. Ability to process and analyze images and data. Knowledge of machine learning techniques to improve the script's ability to interact with distorted or altered images/texts. The script should be able to handle tests requiring interaction with distorted or obfuscated images or texts, aiming to improve the effectiveness and speed of the interaction

B2B Cold Calling

I am looking for a B2B cold caller to handle appointment setting for our company. The script is simple. This is B2B. The calls are straightforward. You will call to set an appointment with an agent of the company. More times than not they will be open to the appointment because product we offer can be valuable. NO Manual dialing. We have a web based dialer. If you wish to be considered PLEASE include a sample audio recording so we can hear how you sound on the phone