Complaint Handling Projects

Freelance Customer Support Agent

I'm looking for an experienced Freelance Customer Support Agent to handle customer inquiries and deliver a high standard of service. What you'll do: • Answer customer questions and resolve inquiries in a professional and timely manner • Explain products, services, and policies clearly and accurately • Process orders and check stock availability • Handle feedback and complaints professionally • Manage contract renewals and subscriptions • Update and maintain customer information accurately on internal systems If you're organised, detail-oriented, and experienced in customer support, send me a proposal!

Experienced Customer Service Representative

We are seeking an experienced customer service representative to join our team and help build and maintain strong, long-term client relationships. This role is vital in ensuring customer satisfaction and loyalty to our brand. What You'll Do: - Customer Interaction: Listen to customers’ questions and concerns, provide answers, and handle returns or complaints. - Order Processing: Take orders, calculate charges, and process billing or payments. - Account Management: Review customer accounts and make necessary changes. - Record Keeping: Document details of customer contacts and actions taken. If you're organized, detail-oriented, and have a strong background in customer service, we want to hear from you!

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Lawyer Belgium- File Criminal Complaint/Investigating Judge

UK based clients are searching for a lawyer who is licensed to and who practices in Belgium, to file a Criminal Complaint with an Investigating Judge, in Brussels. The preliminary stages of filing have been completed, by a lawyer. The criminal complaint has been prepared, and is waiting to be filed. Thus we are seeking a Belgium based and practising lawyer able to take over the process and file the complaint.

Freelance Email Support Specialist

I'm looking for an experienced Freelance Email Support Specialist to handle customer communications and resolve queries professionally and efficiently. What you'll do: • Respond to emails, customer queries, and support tickets with speed and accuracy • Handle complaints, troubleshoot issues, and resolve problems such as returns, refunds, and technical queries • Log, track, and manage all customer interactions using support tools, ensuring accurate documentation • Provide product or service information, troubleshooting guides, and contribute to internal FAQ documentation • Identify and escalate complex or technical issues to higher-level support or management • Spot recurring issues and report trends to improve overall service and product quality If you're organised, detail-oriented, and experienced in email support, send me a proposal!

Client Relations Manager

I'm looking for an experienced Client Relations Manager to build and maintain strong, long-term client relationships. What you'll do: • Act as the primary point of contact, conducting regular check-ins and building rapport to ensure client retention • Meet with clients to understand their business goals and develop tailored plans to achieve them • Proactively handle complaints, troubleshoot problems, and coordinate with internal teams to resolve issues • Identify opportunities to upsell or cross-sell products and services to existing clients • Ensure both the client and the company adhere to contractual terms and service delivery timelines • Collect client feedback, conduct performance reviews, and report insights to senior management If you're organised, detail-oriented, and experienced in client relations, send me a proposal!

Virtual Assistant (Out-of-Hours Customer Support) - Non-UK time

Job Title: Virtual Assistant (Out-of-Hours Customer Support) Location: Remote (Non-UK time zones preferred) Type: Ongoing / Shift-based (PeoplePerHour) --- Overview We are looking for experienced Virtual Assistants to provide out-of-hours customer support for a UK-based business. This role is focused on handling evening and overnight enquiries while our UK team is offline. We are hiring 4–5 individuals to cover a range of shifts and ensure consistent coverage. --- Key Responsibilities Handle incoming customer calls during UK out-of-hours periods Respond to customer enquiries in a professional and timely manner Manage and resolve issues, complaints, and queries effectively Escalate urgent matters where required Maintain clear records of interactions and outcomes --- Requirements Native English speaker (clear, professional communication essential) Proven experience in customer service or support roles Ability to remain calm and composed when dealing with difficult or upset customers Access to **3CX** or the ability to accept forwarded calls to your device Reliable internet connection and suitable working environment for calls Available to work consistent shifts aligned with UK evening/night hours --- Shifts Coverage required across UK evenings and overnight periods Flexible shift allocation (to be agreed) We are building a small team to ensure full coverage --- What We’re Looking For Strong communication skills Problem-solving mindset Professional and dependable Able to work independently without supervision Comfortable handling high-pressure or sensitive situations --- How to Apply Please include: Your location and time zone Your availability (days and times) Details of your customer service experience Confirmation of your ability to handle calls (3CX or call forwarding setup) --- This is a long-term opportunity for the right candidates who can deliver consistent, high-quality support.

Van Livery Design

Hi. I’m looking to have livery designed for my van, to promote my businesses. I will provide images, logo’s etc and I need a crisp, professional message. All 4 sides of the van is to be “wrapped”, excluding the windows. Are you available to handle this?

Confirmation Call and Event Engagement Specialist

We’re seeking a dedicated professional to handle client confirmation calls for our upcoming events. Your role will include contacting clients using a provided script - sharing key event details (location, timings, and what to bring), collecting any outstanding balances, keeping customers excited and handling any objections around attending the event. This is an ongoing project, requiring 40 hours per week (11 AM - 7 PM UK Time). Full training and access to call systems will be provided. If you’re driven, personable, and enthusiastic, we’d love to hear from you!

Animated & Photo "Welcome to Our Home" Video

We seek a skilled video creator to produce a 2–3 minute hybrid animated/photo “Welcome to Our Home” social-story video for young people with severe learning disabilities. Using supplied high-quality photographs of bedrooms, lounge, garden and kitchen, overlay friendly animated characters and simple motion graphics to guide a reassuring tour. Introduce the staff as “helping adults,” depict everyday activities (parks, cooking, play) and illustrate emotional cues and complaint-making calmly and clearly. The tone should be warm, accessible and anxiety-reducing; deliver a polished MP4 suitable for sharing with families and residents.

Video Editor & Social Media Manager

TikTok Video Editor & Social Media Manager: Edit raw footage into engaging TikToks and handle daily posting. I require 3 edited Reels/TikToks per week (under 60 seconds). I will provide footage. Bonus, I'm working on 2 podcasts so if you have experience with riverside editing that would be cool too!

Email & Message Response Coordinator for Travel Services

I am looking to hire a reliable Email and Message Response Coordinator on a freelance basis to help manage client communications when I am unavailable. Key responsibilities include responding to client emails and messages promptly and courteously, organizing incoming communication, and ensuring that no inquiry is overlooked. The ideal assistant should be professional, organized, and comfortable handling communication related to travel planning and client support.

Custom Clearance UK

I am looking for assistance with customs clearance for a machine imported from China (value approx. £5,000). The shipment is under door-to-door terms, and I would like to confirm whether you could assist with customs clearance and VAT handling in the UK only. All documents (commercial invoice, packing list, etc.) are available.

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URGENT: Facebook Ads Manager £500+ project

I am looking for a professional to handle everything for my lawnmowing business in Birmingham. I am too busy with the summer rush to deal with the technical side. What I need: Full setup of Facebook Business Manager and Pixel. I have a high daily budget and need someone to start today. I am not tech-savvy at all, so I need you to take over the account and just make it work. I need someone I can trust who can work fast and handle all the logins for me. Please tell me how quickly you can start. I will hire the person who can get into the account and start the ads today.

Remote Customer Support Agent

We are looking for a reliable and experienced Remote Customer Support Agent to handle customer inquiries related to our products and services through approved communication channels. Responsibilities: Respond promptly to customer inquiries via designated support channels Provide clear guidance on product usage and basic troubleshooting Maintain accurate records of customer interactions and track issues through to resolution Communicate company policies and service information professionally Escalate complex issues to the appropriate team when necessary If you are organized, detail-oriented, and have experience in customer support, please send your proposal!

Proposal for Web Development Collaboration

I’m Edwin, a Sr. Software Engineer and owner of my agency.(run an software agency) in Mexico. We're growing agency and looking for native English speaker who can collaborate with us. I have high skilled developers consist of 9 members including frontend, backend, devops and AI engineer. but we cant get a good client due to limitation of English skills. This is to collaborate on web development projects, focusing on long-term client work that we could manage together. With consistent and structured effort, this collaboration could result in meaningful outcomes for both sides. In this business, your role is to handle customer relations with excellent language skills and we're handling project development. You don't need to have much experience in web development, just need to keep a google business relation with clients. You know the business portion better than me. I know the technical portion better than you. So if we work together, we can make a good result. If this sounds interesting, I would love to schedule a time to discuss the details and explore how we could work together. Please let me know a day and time that works best for you. Looking forward to your response! Best regards, Edwin Rivera

[FOR HIRE] Sales Closer for SaaS Roofing CRM | Remote | US Hours

We're a small SaaS team building a lead generation and CRM platform for roofing contractors across the US. We're looking for a part-time sales closer to join us as our pipeline grows. What the role involves: Leads are fully pre-qualified they've already expressed interest and booked a call via Calendly. Your job is to show up, present one of our two packages (Base or Pro), handle objections, and close. You log the outcome in GoHighLevel afterward. Call volume is communicated in advance each week. Compensation: • First 3 months: 20% commission per closed deal (~$80 on Base, ~$100 on Pro). • From month 4: $300/month retainer + performance bonus (details at offer stage). This is a side income opportunity, not a full-time role. Who we're looking for: • Native English speaker. • Some B2B sales experience: you don't need to be a top closer, but you should know how a sales conversation works. • Comfortable talking to small business owners. • Available during US business hours (ET), at least part of the day. To apply, DM with: 1. A short intro and your sales background. 2. An objection you've handled on a call and how you dealt with it. 3. Your availability in ET hours. Shortlisted candidates will be invited to a brief role-play call before any offer is made.

AirBNB customer support needed remote

Seeking an experienced remote Airbnb Customer Support specialist to manage guest and host inquiries, resolve booking issues, handle cancellations and refunds, mediate disputes, and maintain high satisfaction ratings. Must possess excellent written English, empathy, problem-solving skills, and familiarity with Airbnb policies and messaging platforms. Responsibilities include timely responses, clear documentation, proactive issue resolution, and continuous improvement of support processes to enhance user experience and retention.

Remote Sales Closer Needed – Warm Leads Provided (English)

We are looking for an experienced sales closer to handle inbound/warm leads and convert them into paying clients. This is NOT cold outreach — all leads have already shown interest. Your role: Call and follow up with qualified leads Understand client needs Close deals confidently Ideal candidate: Proven experience in sales / closing Fluent English (native or near-native) Comfortable on calls and objection handling Results-oriented mindset Requirements: Ability to make calls using a UK (+44) phone number (you can use your own system or work with our provided setup) What we offer: Warm, pre-qualified leads Flexible remote work Performance-based compensation (high earning potential) If you are confident in your ability to close, we’d love to hear from you. Please include: Your sales experience Any results (if available) Your availability

AI Chatbot Setup & Integration for Website

Overview: I am looking for an experienced freelancer to set up and integrate an AI chatbot on my website. The chatbot should handle customer queries, improve user engagement, and help with lead generation. Scope of Work: - AI chatbot setup and configuration - Website integration (WordPress) - Basic conversation flow setup - Auto-replies for common questions - Lead capture (name, email, etc.) Requirements: - Experience with AI chatbot tools - Previous similar work - Good communication Please share your past work, your approach, and your budget. Looking forward to working with you.

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Design & Developer Required ASAP (TODAY)

UK Developer & Designer PREFERRED I'm in need of a developer and designer ASAP to handle a project build on Wordpress for an important client You MUST be competent at professional DESIGN as well as being able to implement We have built a website on a staging platform but there are things to complete like the following: Top menu dropdown styling - We have mockups and website examples to guide but not PSD's. Icons to be integrated in various sections Making website responsive I will provide the full brief and tasks to appropriate freelancers This is an URGENT project and need to be working with someone within the next few hours