Complaint Handling Projects

Write several complaint letters to various businesses

I need several serious complaint letters to be written. I have drafted each letter and included the details of each complaint. I have written only a rough draft and you will need to remove any rude or ineffective remarks. This task will take several hours to write all of the parties a quick summary that will contain all of the important information. I need someone who is very effective at resolving disputes with a clear and effective style of writing. Experience is dispute resolution or legal secretarial work or knowledge of the law, would be helpful. It is important to receive an effective response from each party which leads to the resolution of the dispute or helps the lawyer.

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Need Submission to the UK Financial Ombudsman Reviewed

I’m a company director preparing a Financial Ombudsman Service complaint against a UK bank. It concerns an authorised push payment (APP) property investment scam that appears to have operated as a Ponzi scheme, and the claim is within the FOS award limit. The bank declined reimbursement under the CRM Code, calling it a civil dispute. Since then the recipient company’s director has been made bankrupt, the company is in compulsory liquidation, and there is an ongoing police investigation. I have a near-final supporting statement (about 13 pages) with a chronology, an evidence index and references to relevant ombudsman decisions. I’m looking for a qualified professional to: Review the statement for legal accuracy, strength of argument and anything that could undermine credibility. Advise on a few specific points, including how to present my wider involvement with the parties, co-investor funds that went through my company, and how much underlying evidence to disclose. Suggest edits or provide a marked-up version. This is a review only. I will submit the complaint myself. The referral deadline is late November, so I need the review completed within 7 to 10 days. Please include in your proposal: your qualification and SRA number (or equivalent) your experience with APP fraud, CRM Code or FOS banking complaints, including outcomes if you can share them your fixed fee and turnaround time confirmation that you will treat all material as confidential No claims management companies or no-win-no-fee arrangements, please.

Change SaaS Domain from .ai to .si

I need a developer to change my existing SaaS website domain from .ai to .si. I want to keep everything working as it is. The task includes updatinEg DNS settings, SSL, and any necessary application configurations, along with redirecting the old domain if needed. Please ensure the migration is completed safely without breaking any existing features, user accounts, or integrations. Looking for someone who can handle this smoothly with minimal downtime. Please share your approach and estimated cost.

Looking for admin to help a marketing agency

We are seeking a highly organised, design-focused administrative professional to support our branding and marketing agency. The ideal freelancer has a keen eye for detail, strong communication skills, and confidence handling varied day-to-day tasks. Responsibilities may include organising digital files, formatting documents and presentations, updating schedules, coordinating project details, and providing general administrative support. Creativity, reliability, discretion, and the ability to maintain polished, consistent brand standards are essential. We value initiative and accurate, timely work.

Make a betting website with a casino

I’m ready to launch a full-featured betting platform that combines a traditional sports book with a lively online casino. The site must allow users to place real-time wagers on Football, Basketball and Tennis events, with live odds, in-play betting and a clean statistics feed to keep punters informed. Alongside the sports book I need an integrated casino lobby featuring Poker, Slots and Roulette. These games have to run smoothly on desktop and mobile, with provably fair or certified RNGs, fast loading times and engaging graphics. Key pieces I’ll be looking for: • End-to-end site development: UX/UI design, front-end, back-end, and secure database architecture. • Robust account management: registration, KYC flow, wallet, bonuses and responsible-gaming controls. • Payments: seamless deposits and withdrawals through major cards, crypto and e-wallets, all handled with industry-standard encryption. • Admin dashboard: odds control, game & player management, reporting and risk-monitoring tools. • Scalable infrastructure so the platform can handle peak traffic without lag. I value clean, well-documented code and a developer who can guide me on compliance basics (licensing, geo-blocking, age verification) even if the final paperwork stays on my side. If you’ve launched similar sportsbook-casino hybrids before and can share live links or demos, that will help me shortlist quickly. Tell me how you’d approach the build, which frameworks or APIs you’d rely on for odds and casino integration, and an estimated timeline from kickoff to launch.

Shopify dropshipping manager

Hello, I own the Bright Home Treasures Shopify‑Avasam dropshipping store. I am looking for your highest‑tier full hands‑off management package to run everything to a very high standard. This includes fixing all stock‑sync / listing glitches, optimising every product page, sourcing winning seasonal products, building & running Google + Facebook ad campaigns, monitoring orders & supplier stock, handling day‑to‑day technical issues, and sending clear weekly performance updates. I want the team to take full ownership so I do not need to do any daily work myself. Please send your full package details, monthly costs, ad‑budget guidance, timeline to get started, and 2‑3 recent UK Avasam‑Shopify store references you have managed. Thank you.

Marketing Specialist

I am looking for a Marketing specialist who can handle organic ads, paid ads, social media content creating, scheduling and execution and email campaigns.

opportunityurgent

Market, arrange and organise training events

Charity seeks an experienced marketing professional to promote, coordinate and manage training events for professionals and community audiences. Responsibilities include designing targeted marketing campaigns, securing venues, handling registrations, coordinating logistics, and optimising attendance. The candidate must demonstrate a proven track record in event marketing and organisation, clear communication skills, attention to detail, and the ability to work with nonprofit objectives. Reliable, proactive applicants with measurable results preferred.

I need some one to test Klarna in France

We require an experienced tester in France to perform a one‑time end‑to‑end verification of Klarna checkout on our website. Klarna will be enabled for the French region but we lack a local account; the tester must use a valid French setup to confirm payment flow, UI localization, shipping/payment status updates, and error handling across desktop and mobile. Deliverables: detailed test report with steps, screenshots, and any reproducible issues. French locale familiarity and prior Klarna experience preferred.

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Need someone to help with Surrey County Council Tender

We are a private hire and passenger transport company based in Surrey and are looking for an experienced tender/procurement specialist who is very familiar with Surrey County Council, particularly its Home-to-School, SEND and passenger transport procurement processes. We are specifically looking for someone who already understands how Surrey County Council’s tendering/procurement portal and application process works and can lead and assist us through the process from start to finish. This is important to us. We are not looking for a general tender writer who will need us to explain the process or who will be learning how Surrey County Council’s system works while completing our application. We need someone experienced who understands what is required and can provide us with clear guidance throughout. We have previous experience within Surrey County Council school/passenger transport through a different company, and as a result we already have a substantial amount of documentation that may be useful for the new application. This includes policies and procedures such as complaints policies, recruitment processes and other operational/compliance documentation. We need someone who can review the documentation we already have, identify what can be reused or adapted for the new company, identify anything that is missing, advise us on exactly what additional policies/evidence are required, assist with the portal and application requirements, prepare strong and compliant responses and help us through to final submission. Previous direct experience with Surrey County Council is strongly preferred. Experience with UK local-authority Home-to-School transport, SEND transport or passenger transport frameworks would also be highly desirable.

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UK Solicitor Needed for New Business Structure

I am developing a new UK service business and need an experienced UK commercial solicitor to help me establish the appropriate legal structure before I start trading. The basic proposed model is: Customer → My Business → Independent Contractor My business would manage the customer relationship and coordinate specialist services carried out by independent contractors. I would like the successful solicitor to: • Review my proposed business model and advise how it should be structured • Advise on the legal relationship between my business, customers and contractors • Advise on liability, damage, complaints and cancellations • Advise on consumer rights and responsibilities • Advise on subcontracting, insurance, confidentiality and data protection • Draft a suitable customer service agreement • Draft a suitable supplier/independent contractor agreement • Advise on any other legal documents or terms that may be required • Explain the final structure and documents in plain English I have already developed a detailed business plan and can provide this to the successful applicant. I am looking for a UK solicitor with experience in commercial contracts, consumer services and independent contractor/subcontractor arrangements. Please provide details of your relevant experience and your fixed fee or estimated fee for the complete project, including the initial advice and drafting of the necessary agreements. I am looking for someone who will advise on the structure rather than simply provide generic contract templates.

Native iOS Maintenance & PHP Payment Integration.

Native iOS Maintenance & PHP Payment Integration We’re looking for an individual developer to complete maintenance and payment integration on an existing multiservice platform. Work includes: * Fix existing native iOS compatibility, dependency and integration issues using Swift/UIKit and relevant Objective-C components. * Complete Wave Mobile Money payments across transport/delivery, shopping, services and wallet workflows. * Make supporting PHP/MySQL, database, website and Admin Panel adjustments needed for the agreed workflows. * Test on staging and deliver working TestFlight builds for three existing iOS apps—Customer, Driver and Store—with complete updated iOS and backend source code. Transport/delivery payments must be verified by the backend before driver assignment or dispatch. Wallet recharge is separate. Payment handling must include authenticated webhooks, server-side verification and safe handling of duplicate or simultaneous notifications, failed payments and cancellation conflicts. Wave means Wave Mobile Money—not Flutterwave. Orange Money is outside this job. We want to preserve the existing architecture without unnecessary rebuilding. Target budget: USD 200 fixed price, one milestone. Please confirm whether this is workable and state any assumptions or exclusions. Milestone approval follows agreed testing and acceptance. You must personally implement and test the work and have Mac/Xcode access. Communication is through written platform messages, without calls or meetings. Please include: 1. Two relevant completed projects and your personal native iOS and PHP/payment contributions. 2. Your earliest start date, weekly availability and estimated delivery timeframe. 3. Confirmation of budget feasibility. We’ll provide a clear remaining-task list before agreeing on the final scope. No source-code or system access is provided during initial screening. Relevant skills: Native iOS development, Swift, UIKit, Objective-C, PHP, MySQL, REST APIs, payment gateway integration, secure webhooks, TestFlight and iOS app testing.

Flexible Accounting Opportunity

Hi, I’m reaching out from Grace Accounts, a new UK bookkeeping and accounting business. We’re looking for a qualified and professionally registered accountant who has experience with UK limited company accounts, corporation tax and statutory filings. Our aim is to build a long-term working relationship where we handle client acquisition, bookkeeping and client management, while you focus on the technical accounting work. The arrangement would be fully remote, flexible and initially paid per assignment, with opportunities for more regular work as we grow. I’d love to know whether this is something you’d be interested in. If so, could you please share your professional qualifications and registration, experience with UK limited companies, and your typical subcontracting rates? Kind regards, Grace Bookkeeping & Accounts

Expert Telemarketer / Cold Caller Required | Must be UK Based

Expert UK Cold Caller / Telemarketer We’re looking for an experienced UK-based cold caller / telemarketer to join our growing sales operation. This is a great opportunity for someone who is confident on the phone, knows how to handle objections, and can turn cold prospects into genuine sales opportunities. The role You’ll be provided with a targeted prospect list and will be responsible for contacting potential customers within the UK trades sector. Your job will be to introduce our services, understand the prospect’s needs, handle all objections and ultimately generate interest and sales opportunities. You won’t be reading a robotic script all day — we’re looking for someone who can have a natural, confident conversation and knows how to sell. We’re looking for someone who: Has proven experience in cold calling / telemarketing Is based in the UK Has excellent spoken English and a confident telephone manner Is comfortable speaking to tradesman that are business owners and decision-makers Can handle rejection and objections without losing momentum Is self-motivated and results-driven Understands that successful cold calling is about conversations, not just making calls Has experience selling B2B services (particularly to trades or small businesses) — desirable but not essential What we offer: - Generous pay structure - Potential for ongoing work for the right person - A supplied prospect list - A straightforward sales process - The opportunity to earn significantly more based on performance - Flexible working arrangement We’re particularly interested in speaking to experienced UK cold callers who are confident in their ability to produce results. If you know how to pick up the phone, quickly build rapport with a business owner and turn a cold conversation into an interested prospect, we want to hear from you. To apply Please tell us briefly about your cold-calling experience, including: - What types of businesses you have previously called - Your experience with cold calling / telesales - Whether you have experience selling B2B services - Your availability - Any relevant results or targets you have achieved Please only apply if you are genuinely confident making high-volume outbound calls and selling over the phone.

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Shopify CMS Connector – Order Synchronization Integration

We are looking for an experienced developer to build a *Shopify connector* for our existing CMS/backend system. ## Project Scope We already have an existing CMS and codebase. We need a connector that integrates our system with Shopify and synchronizes order information between Shopify and our CMS. The integration should cover: - Connect our existing CMS/backend with Shopify - Retrieve new Shopify orders - Synchronize order details into our CMS - Sync customer and delivery information - Sync purchased products, SKU, quantity, pricing, discounts, and totals - Sync payment and fulfillment status - Handle order updates and cancellations - Avoid duplicate orders during synchronization - Implement proper error handling and logging - Support automatic/background synchronization - Use Shopify APIs and webhooks where appropriate ## Order Data Typical information we need to synchronize includes: - Shopify Order ID / Order Number - Order date and time - Customer name and contact information - Billing and shipping address - Product name - SKU / Variant - Quantity - Unit price - Discounts - Shipping charges - Tax - Order total - Payment status - Fulfillment / delivery status - Tracking information - Order notes ## Existing System The CMS is already operational. The main requirement is to develop the integration layer/connector rather than building a new CMS. We will provide access to the relevant existing source code and explain our current database structure and order workflow. ## Developer Requirements We are looking for someone with experience in: - Shopify API integration - Shopify webhooks - Backend/API development - Existing CMS or ERP integrations - Database integration and data mapping - Order synchronization - Error handling, retry mechanisms, and logging Experience building Shopify connectors for ERP, POS, WMS, or custom CMS systems would be an advantage. When applying, please provide examples of similar Shopify integrations you have completed and briefly explain how you would approach reliable order synchronization.

Ongoing Facebook Posting Assistant — 2 HRS Twice Weekly

Ongoing Facebook Posting Assistant — Twice Weekly I run Improv Zen, a comedy and improv company in Maine. I have a personal Facebook profile and belong to more than 100 local Facebook groups. I’m looking for a reliable person to follow my exact process for posting promotional messages and occasional videos to these groups. I will provide the content, instructions, and a demonstration of the process. We will agree on a suitable access arrangement before starting. This is straightforward, repetitive work. No content creation, graphic design, marketing strategy, or special creative skills are required. You simply need to follow instructions carefully, respect each group’s posting rules, and keep track of what you have posted. Schedule: Two days per week, approximately one to two hours each day—about two to four hours total per week. This would be ongoing work every week. My starting budget is very limited, so price will be an important factor. As you demonstrate reliability and efficiency, there will be opportunities to increase your pay and responsibilities. Please reply with: Your lowest fee per week for the work described. How many hours that fee includes. Your availability and how you would handle access to my personal profile and groups. I’m looking for someone dependable who would appreciate a simple, consistent weekly assignment. Thank you, Web Improv Zen improvzen.com

Video Data Annotator

# Video Data Annotator **Compensation:** $8–$10 per hour **Role Type:** Contractor **Work Arrangement:** Remote **Experience Level:** Entry-Level / Experienced ## About the Role We are seeking detail-oriented Video Data Annotators to support an AI training project focused on improving the accuracy, reliability, and performance of artificial intelligence systems. In this role, you will review video and audio content, label multimedia data, evaluate AI-generated descriptions, and provide clear written feedback according to project-specific guidelines. Your work will help improve how AI systems understand and interpret real-world visual and audio information. No prior experience in AI is required. Candidates with strong attention to detail, good English communication skills, and the ability to follow instructions accurately are encouraged to apply. ## Scope of Work - Review and annotate short video and audio clips using project-specific guidelines. - Label visual and audio content accurately and consistently. - Evaluate AI-generated descriptions for accuracy, relevance, and appropriateness. - Review multimedia content against established moderation standards and flag potentially inappropriate or uncertain material. - Provide clear, concise written feedback explaining inaccuracies, ambiguities, or inconsistencies in AI-generated outputs. - Maintain high levels of accuracy and consistency while handling large volumes of annotation tasks. - Work independently while collaborating remotely with project managers and team members when clarification is needed. - Identify opportunities to improve annotation quality, workflows, and processes. - Maintain strict confidentiality and follow all applicable data protection requirements. ## Required Skills - Video annotation and multimedia data labeling. - Audio annotation and basic audio-content evaluation. - Strong attention to detail and accuracy. - Good English reading, writing, and communication skills. - Ability to follow detailed guidelines and evaluation criteria. - Sound judgment when reviewing content for appropriateness and compliance. - Ability to provide clear, structured written feedback. - Strong organizational and time-management skills. - Ability to work independently in a remote environment. - Adaptability to changing project requirements and instructions. - Commitment to data confidentiality and responsible handling of sensitive content. ## Preferred Qualifications - Previous experience in video or audio annotation, data labeling, or content moderation. - Familiarity with digital annotation platforms and quality assurance processes. - Experience evaluating multimedia content against predefined guidelines. - Ability to identify inconsistencies, errors, and ambiguities in visual or audio data. - A proactive approach to process improvement and quality control. - Experience collaborating with distributed or remote teams. ## Work Environment - Fully remote contract opportunity. - Project-based tasks with defined guidelines and quality standards. - Independent work with remote team support when required. - Training or project instructions provided as applicable. ## Ideal Candidate The ideal candidate is observant, reliable, detail-oriented, and comfortable reviewing multimedia content for extended periods. They can follow instructions precisely, communicate findings clearly, maintain consistent quality, and handle project data responsibly. ## Equal Opportunity We welcome qualified applicants from diverse professional and educational backgrounds. Selection will be based on relevant skills, attention to detail, communication ability, and suitability for the project requirements.

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SEO Specialist for Nigerian Classifieds

Seeking an experienced SEO specialist for revlo.ng, a Nigerian classifieds and local listings marketplace. Require expertise in technical and programmatic SEO for marketplaces with frequently expiring user-generated pages. Tasks: audit and optimize crawl/indexing architecture, Google Search Console, sitemaps, robots.txt, canonicalization, expired-listing handling strategy, URL structure, titles/meta, internal linking, pagination, structured data (JobPosting, Product, Breadcrumb, Organization), Core Web Vitals, mobile SEO, JS indexation, Open Graph, search-result indexing policy, thin-content and spam controls. Aim: scalable SEO foundation to surface high-quality location and category pages (e.g., Jobs in Lagos) without proliferating low-value pages.

"New Customer" Conversion Phone Sales

Position Purpose This appointment operates as the primary professional gateway for landlords, managing agents, and property operators seeking immediate guidance on regulatory compliance and enforcement exposure within England, with responsibility to convert those enquiries into paying clients. This is a sales role requiring strong human sales skills and availability for UK working and evening hours, making UK based candidates most suitable. Comfort must be demonstrated in asking direct and sometimes difficult questions to obtain accurate and truthful answers. Information must be gathered efficiently and prospects must be guided with authority to book and pay for a consultation. Each lead will already have identified a need for the firm’s services. The role requires structured interviewing, qualification against the firm’s offering, and progression to a paid, high value consultation with the Casework Director. Responsibility includes disciplined management of inbound and outbound communications, rapid extraction of relevant information, and structured progression of enquiries into retained legal consultations valued in excess of £500. This is not an administrative post. This is a revenue enabling, compliance sensitive, front line role requiring judgement, authority, and measurable commercial impact. Key Responsibilities All telephone engagements must be conducted promptly, professionally, and with controlled authority. Approved diagnostic frameworks and scripts must be followed precisely during initial development in the role. Conversations must be steered firmly to maintain focus, clarity, and relevance. All required data must be captured accurately in real time and recorded in compliance with internal standards. The seriousness of each legal issue must be assessed through structured questioning, with matters triaged appropriately. Where appropriate, callers must be confidently guided towards booking a paid consultation. Financial transactions must be processed calmly, securely, and in accordance with company procedures. Between 20 and 30 calls per day will be managed once established in the role. A minimum of 2 structured triage calls per hour is expected during a 6 to 7 hour working day once competent. All personal and case information must be verified verbally and confirmed for accuracy. All post booking communications must be triggered correctly without omission. Any inconsistency, uncertainty, or legal risk must be escalated immediately. Absolute Requirements Fluent spoken English is mandatory, delivered with clarity, confidence, and a professional tone. A natural alignment with England based communication standards is required. A working understanding of UK address structures, postcode formats, local authority terminology, and regulatory language is essential. Strict adherence to process and compliance protocols is non negotiable. Each call must be conducted with calm authority and commercial awareness. Experience Required Prior experience in a structured telephone environment such as professional services intake, regulated sales, or call centre operations is required. Proven success in converting prospects into paid professional services is essential. Experience handling high value transactions and processing card payments by telephone is required. Experience working in target driven environments is expected. Exposure to legal, property, or compliance sectors is desirable. Skills and Attributes Strong listening capability with the ability to isolate key facts quickly. Ability to redirect conversations while maintaining authority. Commercial confidence to secure payment when appropriate. High attention to detail with zero tolerance for inaccuracy. Resilience under sustained call volume. A composed and authoritative telephone presence. Professional scepticism with no assumptions made. Security and Integrity References must be verifiable. Background screening will be required. Confidentiality and data protection standards must be upheld at all times. Sensitive legal and financial information will be handled, requiring absolute integrity. Working Pattern Availability of 6 to 7 hours per day is required. Call volumes must be managed within that period without backlog. Flexibility may be required to meet demand. Final Statement This appointment sits at the commercial heart of the organisation. It requires discipline, structure, authority, and commercial awareness. This role suits an individual who understands that precision and control generate trust and results, and who is capable of converting new customer engagement into retained business through structured relationships.

"New Customer" Conversion Phone Sales

Position Purpose This appointment operates as the primary professional gateway for landlords, managing agents, and property operators seeking immediate guidance on regulatory compliance and enforcement exposure within England, with responsibility to convert those enquiries into paying clients. This is a sales role requiring strong human sales skills and availability for UK working and evening hours, making UK based candidates most suitable. Comfort must be demonstrated in asking direct and sometimes difficult questions to obtain accurate and truthful answers. Information must be gathered efficiently and prospects must be guided with authority to book and pay for a consultation. Each lead will already have identified a need for the firm’s services. The role requires structured interviewing, qualification against the firm’s offering, and progression to a paid, high value consultation with the Casework Director. Responsibility includes disciplined management of inbound and outbound communications, rapid extraction of relevant information, and structured progression of enquiries into retained legal consultations valued in excess of £500. This is not an administrative post. This is a revenue enabling, compliance sensitive, front line role requiring judgement, authority, and measurable commercial impact. Key Responsibilities All telephone engagements must be conducted promptly, professionally, and with controlled authority. Approved diagnostic frameworks and scripts must be followed precisely during initial development in the role. Conversations must be steered firmly to maintain focus, clarity, and relevance. All required data must be captured accurately in real time and recorded in compliance with internal standards. The seriousness of each legal issue must be assessed through structured questioning, with matters triaged appropriately. Where appropriate, callers must be confidently guided towards booking a paid consultation. Financial transactions must be processed calmly, securely, and in accordance with company procedures. Between 20 and 30 calls per day will be managed once established in the role. A minimum of 2 structured triage calls per hour is expected during a 6 to 7 hour working day once competent. All personal and case information must be verified verbally and confirmed for accuracy. All post booking communications must be triggered correctly without omission. Any inconsistency, uncertainty, or legal risk must be escalated immediately. Absolute Requirements Fluent spoken English is mandatory, delivered with clarity, confidence, and a professional tone. A natural alignment with England based communication standards is required. A working understanding of UK address structures, postcode formats, local authority terminology, and regulatory language is essential. Strict adherence to process and compliance protocols is non negotiable. Each call must be conducted with calm authority and commercial awareness. Experience Required Prior experience in a structured telephone environment such as professional services intake, regulated sales, or call centre operations is required. Proven success in converting prospects into paid professional services is essential. Experience handling high value transactions and processing card payments by telephone is required. Experience working in target driven environments is expected. Exposure to legal, property, or compliance sectors is desirable. Skills and Attributes Strong listening capability with the ability to isolate key facts quickly. Ability to redirect conversations while maintaining authority. Commercial confidence to secure payment when appropriate. High attention to detail with zero tolerance for inaccuracy. Resilience under sustained call volume. A composed and authoritative telephone presence. Professional scepticism with no assumptions made. Security and Integrity References must be verifiable. Background screening will be required. Confidentiality and data protection standards must be upheld at all times. Sensitive legal and financial information will be handled, requiring absolute integrity. Working Pattern Availability of 6 to 7 hours per day is required. Call volumes must be managed within that period without backlog. Flexibility may be required to meet demand. Final Statement This appointment sits at the commercial heart of the organisation. It requires discipline, structure, authority, and commercial awareness. This role suits an individual who understands that precision and control generate trust and results, and who is capable of converting new customer engagement into retained business through structured relationships.