Freelance Jobs

Mapping My Customer Support Workflow into a Clear Process

I handle different types of customer requests (for example: billing issues, account problems, product questions, returns/refunds, technical support), and over time I’ve developed my own way of deciding how to process each type. Right now, this workflow exists only as scattered notes and mental habits: I know what I do, but it’s not written down in a clear, step‑by‑step way. This makes it difficult to delegate parts of the work or to ensure requests are handled consistently when someone else helps me. I need someone to take my existing notes and explanations about how I handle these requests and turn them into a clear, written support workflow that I can use internally. You will receive: Any existing notes I have about how I deal with different request types (documents, bullet points, or rough diagrams). A short recorded or written overview from me where I describe, in my own words, how I currently handle each main request type from start to finish. A list of the main request categories I work with (for example: billing, account access, product usage, returns/refunds, technical issues). Your work will include: Reviewing all the materials I provide and identifying the key steps I follow for each request type. For each request category, mapping out the full flow from “request received” to “request resolved”, including: How the request is initially recognized and categorized. What information needs to be checked or collected first. The decision points (for example: when to escalate, when to ask for more details, when to offer a refund vs. a replacement). The final actions taken (response sent, ticket marked as resolved, internal notes updated, etc.). Writing a clear, step‑by‑step description for each request type, using consistent headings and a logical order (for example: “Step 1: Identify request type”, “Step 2: Gather required information”, “Step 3: Apply decision rules”, “Step 4: Send response and close”). Highlighting any special cases or exceptions I mentioned (for example: VIP customers, repeated issues, high‑value refunds) and showing how they fit into the overall flow. Organizing all request types into a single document with a simple overview at the start (for example: a list of all request categories and where to find each workflow). Delivering the final support workflow as one document (Google Doc or Word file), structured so it’s easy to jump to any request type and follow the steps. The final document should allow me to: See at a glance how each type of customer request is supposed to be handled. Understand the decision points and rules I use without relying on memory. Train a future assistant or team member using a clear, written process instead of informal explanations. This support workflow is intended only for my own internal use and for training people who help me. It will not be shared directly with customers, posted on any website, or used as a public policy document. If you have experience documenting customer support processes, mapping workflows, or supporting virtual assistant tasks related to service operations, please send a message that includes: A brief description of any similar workflow or process documentation you have created for customer support or virtual assistant work. How you usually approach turning informal habits and rough notes into a clear, step‑by‑step process map.

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Graphic Designer Required For Raffle Website

Hi Everyone, I run a raffle website spinsnwins.co.uk and need a graphic designer to help produce product images. I am not looking for basic AI images from, I need custom images made using the likes of photoshop, adobe stock, freepik etc I am offering to pay a monthly fee of £1,000-£2,000 per month. Please contact me if this is something which would be of interest to you. Must be fluent English, based in the UK and be an experienced graphic designer. I will not respond to any automated responses. Please ensure you are a competent candidate responding and have design experience. Thank you in advance!

California Nonprofit Form CT-1 Initial Registration

We are a new California-based nonprofit organization seeking an experienced administrative compliance professional or paralegal to help us complete our initial state registry filing. We have run into technical glitches with the new California Department of Justice (DOJ) Registry Online Filing Service and need an expert to ensure our registration is processed correctly and safely.

Animate 3 objects

I need the following animated... 1.Aladdin Logo: I need it to shimmer and sparkle 2. The flying carpet needs to fly in and sit behind the logo 3. The lamp: Needs to have the smoke coming out of it and the gold on the lamp needs to sparkle. All three objects need to be able to be looped and supplied as a transparent animation that can be used and overlayed on video.

AI Harness Engineer (OpenClaw/Hermes) - harden agent system

We run a self-hosted, multi-agent AI harness (OpenClaw + Hermes-based control layer) for a small consumer-health company. Today on headless Mac minis, mid-term on Linux VPS; all hosts and team devices connected via Tailscale. It talks to the team over messaging, reads mail, Notion, Drive and meeting transcripts, and runs scheduled briefs and SOPs. Architecture is designed and documented; parts are built, parts aren't, and what's running needs hardening. YOUR JOB: stabilise what exists, then build out: - multi-user gateway (shared/private sessions, roles, member on/offboarding) - memory & shared knowledge base with per-member access control - skills (versioned, vetted, MCP tool integration) - cost metering per task/member, model routing cloud/local, enforced caps - encrypted backups with tested restores, scoped credentials, audit log, emergency stop - multi-device management (Tailscale ACLs, device onboarding/offboarding, key rotation, nothing on the public internet) - migration Mac mini -> VPS (containers, hardening, secrets, monitoring) without downtime MUST-HAVES - Deep hands-on OpenClaw knowledge (gateway, channels, cron/heartbeats, provider config, rules files, skills); Hermes a strong plus - You have operated a private network of servers + team devices for a business (Tailscale, Headscale, NetBird, ZeroTier, WireGuard or similar) - DevOps on macOS (launchd, logging, Ollama, git-based config) and Linux VPS - Eval mindset: golden test sets, runbooks for backup/restore and incidents - Very high responsiveness: same-day reaction to incidents, proactive status updates - Execution focus: small reviewable PRs, no re-architecting of decided plans - At least one verifiable business reference for production infrastructure or agent/automation work - Signed NDA + data-processing agreement (plus EU Standard Contractual Clauses if you are outside the EU/EEA) before any access. Work only on our infrastructure; no data leaves our systems. - Good written English; EU time-zone overlap required HOW WE WORK Async, one short weekly sync, Kanban tickets with acceptance tests, all changes via git PRs merged by us. No autonomous changes to production config or credentials; no new tools/integrations without sign-off. PROCESS 1. Written screening answer (below) 2. One reference call 3. NDA + DPA 4. Paid trial (~1 week, fixed scope): backup + tested restore and a health-check heartbeat with escalation 5. Then ~2-3 months stabilisation, reducing to ongoing hours (retainer) TO APPLY - proposals without this are ignored: - Link relevant OpenClaw/Hermes work, repos or write-ups - Name one business reference we may contact - Answer in under 150 words: "A self-hosted agent silently stopped sending its scheduled morning brief. What do you check, in what order, and what do you tell the owner and when?"

Fix my logo

Hired a designer on here to create a simple "one line" logo for my outdoor mountain camping resort. It does not look great. Need it redone. I have another logo to fix as well.

Anyone who can just sign up Moz pro 7 days trial account

Hi i was creating a Moz pro 7 trial days account but i got error i dont know its moz technical issue or what. I just need a person who can create a account from his end and just send me log in details. Its just a 2 min process but i am getting error thats why posting a job here otherwise i can easily create account. you can put your card and email details and create account. one account u can send it to me right now and i will release 5$ and other account create it at 7 days after expiration of first of account .Then i will release another 5$ and our project will be completed. Its just easy and simple due to error from my side i am paying 10$

Google Ads Specialist Needed for Ongoing Management

I am looking for an experienced Google Ads specialist to help me set up and manage Google Ads campaigns for my clients, initially focusing on plumbers and heating engineers in the UK. I am building a lead-generation agency and want to work with a reliable freelancer on an ongoing basis as I bring in new clients. I intend to offer different service tiers to my clients, with different levels of Google Ads management and support. I would like to discuss these tiers with the successful freelancer and agree on what each tier should include, along with the associated costs. What I need you to do: * Set up Google Search campaigns for local plumbing and heating businesses. * Conduct keyword research and identify high-intent search terms. * Write compelling Google Ads designed to generate phone calls and enquiry forms. * Set up location targeting, budgets, bidding strategies and negative keywords. * Set up conversion tracking for phone calls and website enquiry forms. * Optimise campaigns regularly to improve performance and reduce wasted ad spend. * Provide clear monthly reports showing clicks, leads and cost per lead. * Advise on campaign improvements where necessary. Some clients will have their own websites, while others may use landing pages I create using Lovable. Experience setting up conversion tracking on landing pages is therefore important. What I am looking for: * Proven experience managing Google Ads campaigns for local service businesses. * Ideally, experience working with plumbers, heating engineers or other trades. * Good understanding of lead generation and conversion tracking. * Someone who can manage campaigns independently and communicate clearly. * A freelancer interested in a long-term working relationship as my agency grows. Please include in your proposal: 1. Your experience with Google Ads, particularly for trades or local businesses. 2. Examples of campaigns you have managed and the results achieved, if available. 3. What is included in your monthly management service. 4. Your price for setting up and managing one client’s campaign. 5. Whether you can set up call and form conversion tracking. 6. How often you optimise campaigns and provide reports. 7. Whether you would be happy to discuss different service tiers and help me decide what should be included in each. Initially, I expect to start with a small number of clients, with the potential for regular ongoing work as the agency grows. I am looking for someone dependable who can deliver quality work and build a long-term relationship with me.

Native German speaker – listen to German audiobook auditions

I need a native German speaker to listen to 5-7 German audiobook auditions, 3 minutes in length and tell me which ones are most engaging or easy to listen to.

PR Specialist to pitch for Tik Tok Verification

My total budget is $150. I need a newsworthy story angle and personalized pitches sent to relevant journalists at credible business, technology, or local news outlets. Please show examples of independent editorial coverage you previously helped secure, tell me how many journalists you will pitch, and provide an outreach report. I’m seeking coverage that could support a TikTok verification application, so I’m not looking for paid placements or press release syndication.

Video Editor for YouTube Architectural Transformation

About the Project: I am looking for a skilled video editor to establish an ongoing collaboration for an architectural YouTube channel focused on residential layout transformations, floor plan redesigns, and domestic space planning. The content is calm, visual, and educational. I will appear on camera minimally (brief intro/outro); the core focus is on 2D floor plans, digital hand-sketch overlays, and 3D visualisations. Deliverable for this Project: Edit 1 initial pilot video (target finished length: 8–10 minutes) as a paid trial. If the workflow and style align, this will convert into a consistent, long-term collaboration (batching regular long-form videos). Style & Pacing Reference: Editorial & Narrative Pace: Daniel Titchener (ARCHITECT REDESIGNS series). Clean, well-timed cuts with visual breathing room. https://www.youtube.com/watch?v=mUcMjIrRryE Structure & Progress Tracker: A clear phase progress bar along the bottom of the screen (similar to the chapter navigation in The Luxury Home Show) guiding viewers through each step: Intro → Existing Plan → Transformation Phases → Final Design. https://www.youtube.com/watch?v=L3rwD5arurs Focus: Highlighting the hand-drawn design thinking and architectural problem-solving rather than flashy, rapid-fire social cuts. Assets Provided: Clean voiceover audio track, screen captures of 2D plans and sketching, 3D model passes/renderings, and brief talking-head footage. In your proposal, please confirm: Links to 1–2 portfolio examples featuring clean pacing, narrative editing, or architectural/design content. Your standard turnaround time for an 8–10 minute cut. How many revision rounds are included in your fixed price. Which software you edit in (e.g. Premiere Pro, DaVinci Resolve, Final Cut).

Video editor needed for reels

Video Editor — Editing Style & Ongoing Content Brief I’m looking for a video editor to work with on an ongoing basis, primarily creating short-form content for social media. I’ve included the Instagram page below as a reference for the editing style I’m looking for: What I particularly like about their content is the overall editing style, pacing, transitions, visual effects, colour grading, text animation, sound design, and polished feel. I’m looking for someone who can replicate that overall style as closely as possible rather than simply creating a generic “Reels/TikTok” edit. The main adaptation The one major difference is that I want to incorporate a talking-head video in the corner of the screen throughout the content. The primary footage/content would remain the focus, with my talking head appearing as a secondary element — positioned and styled in a way that feels natural within the reference editing style. I’d want the talking-head element to be integrated into the edit rather than simply looking like a webcam overlay. Things such as framing, masking, borders, shadows, movement, positioning and transitions should all feel intentional and consistent with the overall visual style. What I’m looking for Ideally, you would be comfortable with: * Fast-paced, engaging short-form editing * Replicating the reference page’s overall editing language * Dynamic cuts and transitions * Motion graphics and animated text * Clean typography and on-screen captions * Strong sound design and music selection * Professional colour grading * Subtle visual effects where appropriate * Zooms, punch-ins and movement to maintain attention * Integrating a talking-head element into the composition * Creating edits that feel polished and premium rather than templated Content volume I’m looking to publish approximately 3–4 videos per week, so I’m interested in building an ongoing working relationship with the right editor rather than hiring for a one-off project. Consistency is important to me, so once we establish the visual style, I’d want that style carried across every video. What I’d like to know from you Before moving forward, I’d like to know: 1. Is this style something you’re capable of replicating? 2. How closely can you match the editing, pacing, colour grading, transitions, text animation and overall visual style of the reference? 3. Are you comfortable incorporating a talking head in the corner while maintaining the same polished aesthetic? 4. Can you provide examples of similar work you’ve done? 5. What would your pricing look like for 3–4 videos per week? 6. What would your typical turnaround time be? 7. Would you be comfortable doing an initial test edit so I can see how closely you can match the reference? The most important thing for me is quality and consistency. I’m not necessarily looking for the cheapest editor — I’m looking for someone who can genuinely achieve the visual standard I’m after and become a reliable long-term editing partner.

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Need someone to help with Surrey County Council Tender

We are a private hire and passenger transport company based in Surrey and are looking for an experienced tender/procurement specialist who is very familiar with Surrey County Council, particularly its Home-to-School, SEND and passenger transport procurement processes. We are specifically looking for someone who already understands how Surrey County Council’s tendering/procurement portal and application process works and can lead and assist us through the process from start to finish. This is important to us. We are not looking for a general tender writer who will need us to explain the process or who will be learning how Surrey County Council’s system works while completing our application. We need someone experienced who understands what is required and can provide us with clear guidance throughout. We have previous experience within Surrey County Council school/passenger transport through a different company, and as a result we already have a substantial amount of documentation that may be useful for the new application. This includes policies and procedures such as complaints policies, recruitment processes and other operational/compliance documentation. We need someone who can review the documentation we already have, identify what can be reused or adapted for the new company, identify anything that is missing, advise us on exactly what additional policies/evidence are required, assist with the portal and application requirements, prepare strong and compliant responses and help us through to final submission. Previous direct experience with Surrey County Council is strongly preferred. Experience with UK local-authority Home-to-School transport, SEND transport or passenger transport frameworks would also be highly desirable.

Looking for a Virtual Assistant

We’re growing our team and looking for a reliable, proactive Virtual Assistant who wants more than just a short-term task. You’ll work closely with us on a variety of tasks, including online research, organizing information, administrative support, candidate research, communication, and general project support. We’re looking for someone who: - Communicates clearly and professionally - Is organized and pays attention to detail - Can work independently and follow through on tasks - Is comfortable learning new tools and processes - Is proactive and willing to take initiative - Enjoys working with people and being part of a growing team No need to know everything from day one. We value reliability, a willingness to learn, and a good attitude. This is a remote, flexible role starting at a few hours per week, with the potential for more work, additional responsibilities, and a long-term collaboration as our team grows. If you're looking for an opportunity where you can learn, contribute, and grow with a team, we'd love to hear from you.

Part-Time Virtual Assistant | Airbnb & Business Operations

I’m a Manchester-based business owner looking for an experienced, reliable virtual assistant to support several growing businesses. You’ll start with approximately 10 hours per week, with the opportunity to take on more hours as the workload grows and you have proven your experience and suitability for my needs. One of your focus will be Nova Suites, our serviced accommodation business. You’ll help us deliver a five-star guest experience while keeping daily tasks organised. You’ll also support admin work across our restaurants and ecommerce business. What you’ll do - Respond to guest and booking enquiries professionally and promptly and setup automations and efficiencies - Coordinate cleaners, changeovers and maintenance, and follow up until issues are resolved - Track property leads, follow up with landlords and keep our CRM accurate - Maintain task trackers, checklists and weekly reports - Help with restaurant admin and reporting - Assist with ecommerce customer enquiries and order admin as needed - Flag urgent issues clearly and suggest ways to improve our processes - Other tasks related to my business / personal admin Who I’m looking for - Proven virtual assistant experience, ideally in Airbnb, e-commerce or related businesses - Excellent written and spoken English, with sound judgement when dealing with guests and customers - Organised, dependable and comfortable managing several priorities - Confident with spreadsheets, shared documents and CRM systems - Able to work agreed hours that overlap with the UK time zone Interested in a long-term role that can grow beyond the initial hours Budget: Around £6 per hour (or equivalent in your currency). Please state your proposed rate. This is an ongoing part-time role, and the first assignment will be a paid trial. To apply, please send a short, personalised proposal covering: - Your most relevant experience, especially with guest communication, cleaners, maintenance or restaurant operations - One example of a guest or customer problem you resolved - Your available days and hours in UK time, including any evening or weekend availability - Your hourly rate and how many hours you could take on now and later - Which industries you have previous work experience in

Freelance WordPress Developer / Web Support

Apologies to those who applied to the previous post, which has now expired. We’re now in a better position to appoint someone for this work. We’re looking for an experienced freelance WordPress developer to provide support with our existing company website. Our website is built using a bespoke WordPress CMS, so the successful freelancer will need to be comfortable working within an existing, customised WordPress framework rather than using a standard off-the-shelf theme or rebuilding the site from scratch. We’re an architecture practice and are looking for someone who can help with a small number of immediate improvements, with the potential for ongoing support as and when required. The initial work is likely to include: - Creating a small number of new pages within the existing CMS - Making updates and improvements to existing pages - Working within the current bespoke page templates and functionality - Making minor technical amendments where required - Advising on improvements to the website where appropriate We’re looking for someone who is confident understanding and working within an existing bespoke WordPress setup, and who can make changes without disrupting the existing functionality or design. An appreciation of design and experience working with professional services, architecture, property or other design-led businesses would be an advantage. We’re open to remote working, although UK-based would be preferable. Please get in touch with examples of relevant WordPress work, your availability and your hourly/day rate. It would also be helpful to know if you have experience working with bespoke WordPress CMS platforms. We’re ideally looking to establish an ongoing relationship with someone we can return to for website updates and development work.

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DaVinci Resolve editor for a finished 1 min startup launch film

Berlin cinematographer needs one interview-led launch film for an AI startup, edited to a finished, publish-ready piece. Footage is shot and the story is structured. Must have Must work in DaVinci Resolve. No Premiere or Final Cut. I supply Paper edit with timecodes Footage, clean audio, logo, font Music direction and references You deliver Full edit to the paper edit, with B-roll and cutaways Colour, audio mix, licensed music Lower thirds, end card, burned-in captions 16:9 master 2 revision rounds Ongoing work: 3-4 similar films over the next 6 weeks for the right person. To apply Start your proposal with the words "AI startups" in the first line, so I know it isn't copy-pasted. Link 2 similar edits (interview-led, startup or SaaS). Confirm you work in DaVinci Resolve, plus your availability for the next 2 weeks.

Higgsfield coaching session

Seeking an expert for a 2‑hour live Higgsfield coaching session to finalize a short promotional video for a UK industrial PVC manufacturer. Tasks: ensure consistent characters across shots, prevent image quality loss when using references, generate start/end frame product transitions with static backgrounds, create locked-off/simple camera moves without drift, and structure the storyboard/node canvas workflow. Session via Zoom/Meet using my project files; brief written settings summary afterward. Prior hands‑on Higgsfield experience required; product video experience a plus.

Shopify & Klaviyo Data Architect | £200/wk Retainer

About Us We are a fun, established fragrance and home-scent brand operating an online Shopify store alongside a popular flagship high-street retail shop (using Shopify POS). Over the past year, we have collected clean customer data across both channels. We have basic automated flows set up, but we lack the expert time and specialised knowledge to optimise them. We will soon start to drive substantial brand awareness and traffic through TikTok Live and social media ads. A holistic understanding of how modern social channels feed into a digital ecosystem will be a massive asset. Our Director is a creative obsessor who will handle 100% of the graphic design, styling, and visual execution. We do not need an asset builder. We are seeking a dedicated, long-term freelance Partner for a secure, 1-year contract. We need a "data architect" who has invested years into mastering Klaviyo-Shopify mechanics. The Partnership & Scope (£200/Week Fixed Retainer for 4 Hours/Week) Your role is to be the analytical brain while our Director acts as the visual builder. Your 4 weekly hours will be strictly dedicated to: Creative To-Do Lists: Provide low-fidelity architectural layout briefs and wireframes for campaigns and automated flows so our Director knows exactly what content blocks to design and the psychological "why" behind them. Omni-Channel Logic: Properly segment our physical shop customers from our pure online shoppers, as well as our fast-moving social media audience, to ensure highly relevant targeting. A/B Testing & Tweaking: Constantly monitor flow health, open rates, and backend logic to plug revenue leaks. Human-Centric Reporting: Translate weekly data analytics into a quick, digestible insight format (like a 3-minute Loom video screen-share) that our team can easily consume and learn from. Requirements Proven technical expertise in advanced Klaviyo flow logic and behavioural segmentation. Deep understanding of the Shopify ecosystem, specifically including Shopify POS data syncing. A strong grasp of the wider e-commerce funnel, including how to handle leads originating from TikTok and paid social channels. Excellent communication skills with a track record of translating complex metrics into clear creative briefs. How to Apply Please share a brief example of a structural wireframe or content brief you have provided to a graphic designer in the past. To ensure you have read this entire post, please start your cover letter with the phrase: "Sensory Data Strategy."

opportunity

Data gathering

Hi im looking for someone to perform web crawls to grab some data for me please