Editing Or Editor Projects

opportunity

TikTok Page Host / UGC Creator

We are a UK cased childcare recruitment brand looking for a confident, friendly and natural UGC creator/presenter to become the regular face of our TikTok and social media content. We create content aimed at nursery practitioners, early years professionals and people considering a career in childcare. Content will include: Childcare career tips and advice Nursery jobs/vacancies Relatable nursery/childcare content Educational videos TikTok trends adapted to our industry Responses to common questions/comments You DO NOT need a large following as the content will be posted on our own social channels. We are looking for someone who is: UK based with a natural british accent Warm, approachable and confident on camera Natural when delivering scripts Experience in childcare, early years, education, parenting or recruitment would be a bonus but not essential We are ideally looking for one person who can become a consistent presenter for the brand, producing approx 15-20 short videos per month We will provide topics, key information and direction. We are open to your creative input on hooks/scripts. We will initially commission 1-3 paid test videos before choosin someone for ongoing monthly work. Please include in your response: 1. Talking to camera examples/portfolio 2. Price for 1 test video (15-45 secs) 3. Monthly price for 12 videos 4. Monthly price for 20 videos 5. Whether editing is included 6. Whether raw footage will be provided 7. Where in the UK you are based 8. Any childcare/recruitment/early years experience Please start your response with NURSERY so we know you've read the brief.

PhD Data Analysis (NVivo) – Thematic Analysis of 25 Interviews

Project Overview 25 semi-structured interview transcripts Average interview duration: approximately 30 minutes each Analysis to be conducted using NVivo Thematic Analysis following a rigorous qualitative approach using the six steps of the Braun and Clarke approach The analysis must strictly align with my research questions and research objectives, which will be provided. The final Data Analysis and Findings chapter should be approximately 30–40 pages (excluding appendices and NVivo outputs), written in clear academic English and suitable for direct inclusion, with minimal editing, in a PhD thesis. Deliverables Complete NVivo project (.nvp) Coding framework/codebook Well-developed themes and sub-themes with supporting quotations Analytic memos documenting coding decisions and theme development A fully written Data Analysis and Findings chapter of approximately 30–40 pages, presenting the themes, interpreting the findings, and explicitly linking them to the research questions/objectives and relevant literature where appropriate. Recommendations for presenting the findings within the PhD thesis (where appropriate) Important This project requires far more than coding transcripts. I am looking for someone who can undertake PhD-level qualitative analysis, moving from coding to robust interpretation. The successful freelancer should be able to identify meaningful patterns, develop defensible themes, justify analytical decisions, and produce a coherent narrative that directly answers the research questions. The emphasis is on critical interpretation, methodological rigor, and academic quality, not simply tagging data in NVivo.

opportunity

3D Human Avatar Animation & Motion Capture. 20 exercise videos

20 SHORT 3D HUMAN AVATAR EXERCISE VIDEOS. PAID TRIAL Experienced 3D Animator / Motion Capture Specialist Wanted I am creating a book and QR-linked video library for my own acting technique. I have already filmed professional actors performing 20 acting exercises and now need an experienced 3D animator/motion-capture specialist to transform those performances into convincing human-like animated characters while preserving as much of the actors' physical performance as possible. This is NOT a simple AI video/filter job. I need someone experienced in video-to-motion capture, 3D human character animation, motion retargeting and professional video editing. THE PROJECT 20 separate exercise videos, divided into five chapters of four exercises. Each finished video will be approximately 40 seconds–1 minute 20 seconds. For each exercise I have: • Complete wide-shot actor footage • Corresponding close-up footage • Synchronised footage using a clap • Actor stating the exercise name/number at the beginning • Actor performing in time with the VO • One professionally recorded VO file per exercise • Music will be supplied I can provide timing/timecode information. WHAT YOU WILL DO For each video: • Process the actor footage using an appropriate professional video-to-motion/motion-capture workflow • Retarget the movement onto a suitable 3D human avatar • Preserve the actor's physical performance as accurately as possible • Create natural human movement, weight, rhythm and timing • Preserve visible breathing, which is particularly important • Reproduce facial expression/performance as closely as technically possible • Edit wide and close-up footage appropriately • Synchronise animation with my professional VO • Add supplied music • Maintain a consistent visual style across all 20 videos • Export high-quality finished videos suitable for QR-linked online viewing VISUAL STYLE I want human-like 3D animated characters, NOT cartoon animals, generic AI animation or a simple filter over the original footage. The purpose is to protect the identity of the real actors while retaining the qualities of their performances. I envisage approximately three consistent character identities/styles - female, male and gender-neutral but the avatars have not yet been created. I am open to your professional recommendation. SOFTWARE / WORKFLOW I am aware of DeepMotion Animate 3D, but I am NOT requiring DeepMotion and do not currently have an account. I am open to DeepMotion, Rokoko, Reallusion/Character Creator/iClone or another suitable professional workflow. Please recommend the workflow you believe will produce the best result within the budget. PAID TRIAL — REQUIRED I have previously advertised this project and received applicants who claimed they could do the work but could not produce the required result. Therefore, I will not award the project based on claims alone. I will shortlist approximately 3 applicants based on their portfolio and experience. Each shortlisted applicant will be offered a £20 PAID TRIAL using a small section of one actual exercise. The trial will assess: • Motion capture/retargeting • Natural human movement • Breathing/body rhythm • Facial performance where possible • Avatar quality • Wide/close-up editing • VO synchronisation • Overall finish The trial is paid work, not a free sample. ACTOR FOOTAGE — STRICT CONFIDENTIALITY The footage contains identifiable professional actors who have agreed to this specific project on the understanding that their identities are protected. FIXED BUDGET £300 FIXED PRICE FOR ALL 20 FINISHED VIDEOS. The £20 trial is separate. No additional hourly charges or unexpected costs. WHAT I PROVIDE Wide and close-up actor footage, synchronisation references, exercise information, professional VO, music and timing/timecode information. No filming is required. PLEASE ANSWER THESE QUESTIONS 1. What exact software, AI/motion-capture platform and avatar/character system would you use for this project, and why? 2. Show your strongest example of realistic human 3D character animation. 3. Show an example of human movement captured from video, if available. 4. Do you have facial animation experience? Please show an example. 5. How would you preserve breathing, natural rhythm and physical intention from the actor? 6. What avatar/character system would you recommend? 7. Can you complete all 20 videos for the fixed £300 budget? 8. Will you complete the £20 paid trial if shortlisted? 9. Will you comply with the actor-footage confidentiality requirements? 10. If your workflow uses a third-party AI/motion-capture platform, which one and what happens to uploaded footage? Please do not send a generic application. I am looking for someone who can demonstrate genuine ability to produce convincing human animation, not simply someone who says they can do it. The goal is to create 20 believable, human-looking animated demonstrations while protecting the identity of the real actors whose performances created them.

On-page SEO for a small Shopify store

We run Northbridge Candle Co., a handmade candle and home fragrance brand on Shopify. The store has been live for about a year, we have ~30 SKUs, and organic traffic has been flat for months. We're looking for someone to handle on-page SEO for our homepage and 6 core product pages as a first small project. What we need delivered: Keyword research — 1 primary and 2–3 secondary keywords per page, based on real search volume and buyer intent (not just guessing). Rewritten title tags, meta descriptions and H1s that actually reflect the keywords. Product descriptions rewritten or edited so keywords sit naturally in the copy — no stuffing, our brand voice needs to survive. Image alt text for all product images. A short internal linking plan showing which pages should link to which and why. A one-page summary of everything that was changed and the reasoning. Delivery in a shared Google Doc so we can review before publishing. We'll implement on our side, unless you'd prefer to push the changes directly through Shopify (either works). We already have Google Search Console and GA4 set up and can share access. We're based in the US market, English only. Why this is worth your time even though the scope is small: We're deliberately starting with a small paid test project. We have a real ongoing SEO roadmap planned for Q1 — blog content (2–4 posts per month), off-page/link building, and SEO for two new product lines launching in January. If this first round is solid, we'd move straight into a monthly retainer with the same person. In your bid please include: - 1–2 examples of similar e-commerce or Shopify SEO work you've done (screenshots or links are fine) - Your suggested approach for our 7 pages - Realistic delivery timeline Timeline for this first project: ideally 7–10 days from kickoff. Thanks for reading — looking forward to your proposals.

CANVA template support

Hi I am currently looking for a designer to help create a digital guide for a new business in the education sector, and I wondered if this is something you would be interested in working on. The guide will be approximately 20 pages. All of the written content is already complete and is currently in a Word document. I am looking for someone who can take that content and create the full guide for me in Canva. This would include designing the guide, transferring the written content from my Word document into Canva, formatting it and laying everything out into a polished, finished booklet. I already have the branding in place, including: * Brand colour palette * Logo * Brand fonts * Professional photography * Clear visual direction for the overall style I am looking for something clean, elegant, professional and premium, with plenty of space and a clear, easy-to-read layout. As the business works within early education, it should feel warm and approachable without looking overly childish. I would prefer to avoid generic illustrations, clip art or overly colourful educational graphics. The finished guide would include: * Front cover * Contents page * Approximately 20 pages in total * All written content transferred from my Word document and formatted within the guide * A selection of different but consistent page layouts * Clear headings and text hierarchy * Professional photographs incorporated where appropriate * Page numbers/footer * Consistent branding throughout I would like the finished guide to be created in Canva and fully editable, so that I can make small changes myself afterwards. Ideally, the design and page layouts could also be reused as the basis for future guides. Once I have found the right person to work with, I can share the full Word document, brand assets, professional photographs and my existing website so that you can get a really clear understanding of the brand, overall style and look I would like the guide to follow. At this stage, would you be able to give me an approximate total cost and estimated number of hours you would expect this project to take? If possible, I would also love to see an example of a similar guide, booklet, brochure or multi-page document you have designed previously. Many thanks, Rachel

opportunity

Car bodyshop

I hope you are well. I am looking to create a modern website and establish a strong online presence for my vehicle repair business. We specialise in: Car bodywork repairs Accident repairs Paintwork restoration Scratch and dent repairs Bumper repairs Leather interior treatment, restoration and repairs The website should have a premium, modern design and be fully responsive on mobile, tablet and desktop. My goal is to generate enquiries, showcase our work and build trust with potential customers. Website Requirements Modern homepage with high-quality images and clear calls to action About Us page Dedicated service pages for all repair services Leather interior repair and restoration page Before & after gallery Online quote request form with photo upload facility WhatsApp integration Click-to-call button Google Maps integration Customer reviews and testimonials Contact page SEO optimisation to help us rank for local searches Fast loading speed Easy for us to update in the future Social Media Setup I would also like the following business pages created and professionally branded: Instagram TikTok Facebook These should include: Profile and cover images Business descriptions Contact information Links back to the website Consistent branding across all platforms Additional Requirements I would like the website and social media pages to have a premium, professional appearance that reflects a high-quality accident repair and bodyshop business. The branding should be modern and trustworthy, with a focus on generating customer enquiries. Can provide video material and photos for you to edit and make contents suitable for online presence. Please let me know: The estimated cost for the project The expected timescale for completion

Fashion Product ASMR Creator — Silent, Hands-Only Video

I’m looking for a UK-based content creator/videographer to create a high-quality silent ASMR video for a clothing product. This is not talking UGC and there will be no face-to-camera content. The focus should be entirely on the garment: very close-up shots of the hands slowly interacting with the hoodie and highlighting its construction, textures and intricate design lines. What I’m looking for The video should include things such as: Fingers slowly tracing the detailed lines and construction of the hoodie Close-ups of seams, stitching and different panels Hands running over the fabric Pinching, folding and lightly manipulating the material Close-ups showing the weight and texture of the garment Slow movement around the hood, sleeves, ribbing and other details Natural fabric sounds captured clearly The overall feeling should be calm, tactile, satisfying and extremely detailed. Think premium fashion product ASMR rather than traditional influencer content. Visual Style I want the footage to feel intimate and extremely close to the product. An iPhone or high-quality phone setup is completely fine and may actually suit the style better, although professional cameras are also welcome. What matters most is: Excellent lighting Sharp close-up footage Clean composition Well-groomed hands/nails Good colour accuracy High-quality sound recording A clean/simple shooting environment No: Talking Voiceover Face-to-camera footage Music Text overlays Overly fast editing Traditional unboxing/review-style UGC Deliverables Ideally: 1 edited vertical ASMR video approximately 20–30 seconds 9:16 format for Instagram Reels/TikTok High-resolution export Original/raw clips if possible Clean version with natural product audio only The hoodie will be shipped to you and will need to be returned after filming. When applying Please send: Examples of previous product, ASMR, fashion or close-up videography A photo/video showing the setup and hand presentation you would use What camera/phone you shoot with Whether you have an external microphone or ASMR recording setup Your turnaround time after receiving the product Whether raw footage is included in your price Please only apply if you're confident shooting very close, detailed product footage with controlled lighting. I can provide reference videos/images showing the exact style I'm looking for before filming.

1 minute AI generated video needed

We are looking for an experienced videographer, filmmaker or AI video creator to produce a powerful 60-second social-awareness video highlighting the racism and discrimination experienced by migrant home-care workers in Ireland. The video should show how an act of racism does not only affect the care worker. It can also prevent them from reaching an older or vulnerable person who is relying on their care. Campaign concept The main character is a female migrant home-care worker travelling by bicycle to visit an elderly client. During her journey, she experiences a racist incident in which a young man steals or damages her bicycle and verbally abuses her. The video then cuts between the distressed care worker and the elderly client waiting at home. The client has prepared two mugs at the kitchen table and repeatedly checks the clock and looks towards the front door. The final message should communicate that when a care worker is targeted, somebody else is left waiting. Suggested structure The care worker gets ready for work, clips on her ID badge and unlocks her bicycle. She cycles through an ordinary Irish suburb on a damp, overcast morning. An elderly client waits at home with two mugs, a newspaper and a medication organiser. The care worker is subjected to a racist incident and is unable to continue her journey. Time passes as the elderly client continues waiting and becomes concerned. The video ends with a strong but sensitive campaign message. Style and tone Cinematic and photorealistic Set clearly in contemporary Ireland Natural, understated performances Emotional without feeling exaggerated or staged Respectful portrayal of both the care worker and the client Muted colours and realistic Irish locations Suitable for a professional healthcare awareness campaign Deliverables One completed video of approximately 60 seconds Vertical 9:16 format for Instagram Reels, Facebook and TikTok Full HD resolution Appropriate licensed background music and sound design Professional editing and colour grading Space for campaign text, subtitles and organisational branding Final video supplied with and without burned-in text All footage, music and assets must be fully licensed for commercial social media use Up to two rounds of reasonable revisions We are open to either live-action production or high-quality AI-assisted production, provided the characters remain visually consistent and the final video looks realistic and professional. When applying, please include: Examples of relevant cinematic, charity or awareness videos Details of how you would produce the video Your estimated turnaround time Your full price, including revisions and commercial usage rights Confirmation that you can maintain character and location consistency throughout The finished video must approach racism sensitively and avoid graphic violence, stereotypes or exaggerated performances.

A5 a3 leaflet/poster for weightloss Tablets for 123meds

We are looking for an experienced graphic designer to produce a professional, pharmacy-quality marketing leaflet for 123meds.com. The leaflet design concept is already established, and we have sample leaflets showing exactly the style and layout we are looking for. This is primarily an editorial and branding project rather than a project requiring a completely new concept. Create a professional A4 marketing leaflet for a new weight loss tablet. Use the supplied sample leaflet as the design reference. Apply the 123meds.com branding throughout, including our logo, colours and overall brand identity. Replace and format all text (content will be supplied). Source or incorporate suitable royalty-free imagery where required. Make revisions and amendments as requested during the design process. Deliver print-ready and editable source files upon completion. This is an urgent project. The successful designer must be able to start immediately and complete the leaflet within 2 hours of being awarded the project. Please only apply if you are available right now and can commit to the turnaround. Your quoted price must be inclusive of all revisions and amendments requested during the project. We are looking for a fixed-price quotation with no additional charges for reasonable edits. Deliverables Print-ready PDF Editable source files (Adobe Illustrator, InDesign, Canva, or Photoshop, depending on the software used) Any linked fonts and assets required for future editing We are looking to award this project today and begin work immediately. Payment: Payment will be released as soon as the completed leaflet has been reviewed, approved, and all requested files have been supplied. If you have experience producing high-quality healthcare or pharmaceutical marketing materials, we'd love to hear from you.

Project Title: Technical Admin Support & Website Fixes

We are looking for a freelancer with native level English who is comfortable working with us by phone and liaising with both ourselves and our designer. This is a hybrid role combining admin support with practical technical tasks on our WordPress based sites, some of which use Elementor and similar . Immediate Tasks (to be completed first): – Fix HTTPS/SSL privacy errors on our website (certificate, mixed content, CDN or server configuration). Identify and remove hidden spam pages attached to a few of our sites and diagnose the source of the injection. Update web pages in minor ways (content edits, layout tweaks, small fixes). – Subsequent task - following the above: Coordination & Library Liaise with us and our designer to organise and catalogue several years of audio dramas into our existing library system. Assist in selecting or configuring a replacement for our exhausted SoundCloud RSS allocation. – Provide general admin support and project coordination throughout. Skills: – Native English – Comfortable speaking on the phone – Strong organisational and communication skills / reliability Ability to coordinate with a designer and follow through on multi step tasks – Technical literacy: WordPress, Elementor, basic CMS structure, metadata, RSS/podcast basics Ability to converse technically eg with Designer but non-technically with non technical staff! Outcome: A secure website, fixed HTTPS issues, removal of spam pages, minor page updates completed, and a fully organised audio drama library integrated with our existing system. Ongoing Work: We would be keen to continue working with someone who is open to a broad range of admin tasks over the coming months, not all of which will be IT based. Payment - we usually work on a freelance fee per task basis - I shall put in a nominal rate (based on whatever figure PPH proposes) but really each task by agreement after a chat.

Build a Modern Travel Website for World in Frame – WordPress CMS

I am looking for an experienced web developer/designer to build a modern, professional and fully responsive travel website for my brand WORLD IN FRAME. World in Frame is a growing travel content brand focused on authentic travel, local culture, hidden places, viewpoints, street food, festivals and cinematic travel storytelling. Content is currently published across YouTube, Facebook, Instagram and TikTok. I already have the World in Frame branding, logo, banner, photos and video content. I am looking for someone to turn this into a professional website that visually matches the existing brand. WHAT I NEED: • Modern, premium travel-style website • WordPress or another easy-to-use CMS • Fully responsive design for mobile, tablet and desktop • Fast loading and optimized images • Easy administration – I must be able to add/edit content myself without coding • Homepage with strong visual hero/banner • Destinations section • Travel Stories / Blog • Videos section with YouTube integration • Photo galleries • Travel Guides / useful travel information • About World in Frame • Contact page • Social media links/integration – YouTube, Facebook, Instagram and TikTok • Newsletter/email signup ready for future use • Basic SEO setup • Google-friendly structure • Contact form • SSL/HTTPS setup • Cookie/privacy basics • Google Analytics / Search Console ready • Possibility to expand the website later DESTINATIONS: The website is NOT only about Asia. It should be structured so I can create destinations by continent, country and location, for example: Asia Thailand Bangkok Chiang Mai Phuket Europe Poland Krakow United Kingdom London ...and continue adding new countries and destinations in the future. CONTENT MANAGEMENT IS VERY IMPORTANT: After completion I want to manage the website myself. For example, while travelling I should be able to log in, create a new travel post, upload photos, write text, embed a YouTube video, choose a destination/category and publish it without contacting the developer. I do NOT want to depend on the developer for normal website updates. OWNERSHIP & ACCESS: The website, domain, hosting and administrator accounts must remain fully under my ownership/control. Once the project is completed and paid for, I must receive full administrator access and all necessary credentials. I must be able to change passwords after handover and manage the website independently. No ongoing developer access should be required. DESIGN: The website should look modern, cinematic and premium – not like a generic travel blog template. The design should follow my existing World in Frame visual identity. I will provide the logo, banner, photographs and examples. Dark/black visual elements combined with strong travel photography can be used where appropriate. IMPORTANT: Please send examples of travel, photography, media or content websites you have previously created. Please also confirm: 1. Which CMS/platform you recommend. 2. Whether I will have full administrator access. 3. Whether I can easily publish posts/photos/videos myself. 4. What is included in your fixed price. 5. How many revisions are included. 6. Estimated completion time. 7. Whether the website will be optimized for mobile and basic SEO. 8. Whether you can assist with connecting the domain and hosting. I am looking for a freelancer who can deliver the complete website and hand it over ready for me to manage independently.

opportunity

Test build for AI coaching agent

I am looking for a developer who can build a lightweight, hosted chat application that wraps an existing system prompt around the Anthropic Claude API and gives my testers a shareable URL. This is a testing and validation build. Please read the attached detailed spec. Developer Brief: Purpose Coaching Agent — Test Build I have developed and tested a new coaching agent's system prompt and am now ready to deploy a simple hosted version so a small group of nonprofit leaders can test it and give me feedback. Requirement A lightweight, hosted chat application that wraps our existing system prompt around the Anthropic Claude API and gives testers a shareable URL. This is a testing and validation build - I want the simplest thing that works well. Scope - Build a chat web application with the following: - Clean, mobile-responsive chat interface - Calls the Anthropic API using Claude Sonnet 4.6 (model string: `claude-sonnet-4-6`) - Our system prompt (provided separately) is loaded server-side and is not visible or accessible to end users - Conversation history maintained within a session (no persistence across sessions required at this stage) - A welcome message displayed when the user first opens a conversation - Simple branding: our logo, our primary brand colour (#0F4C81 — Classic Blue), and the name "Purpose Coaching Agent" - A brief footer or note indicating this is a prototype for testing purposes - A simple passcode gate so that only people we give the passcode to can access the chat — nothing more than a single shared passcode stored as an environment variable - The ability for us to update the system prompt without redeploying the application Needs to deploy free or low-cost hosting with: - A shareable public URL - Our Anthropic API key stored securely (not in the codebase) - No account creation or login required for testers beyond the passcode above Not Needed - User authentication or individual user accounts - Conversation history saved to a database - Admin dashboard or analytics - Rate limiting or abuse prevention (access is controlled by passcode and we are sharing the link with fewer than 20 people) - RAG, document retrieval, or knowledge base integration Technology Streamlit with Streamlit Community Cloud hosting or a Next.js or Flask app deployed to Vercel or Railway would be fine. If you want to use something else, let me know why and the benefits. The system prompt should be stored in a configuration file or environment variable that I can edit directly (not hard-coded into application logic). What I’ll Provide - The full system prompt (a text document, approximately 3,000 words) - Logo file (PNG, transparent background) - Brand colour: #0F4C81 (Classic Blue) - An Anthropic API key for development and testing - Feedback and sign-off within 24 hours of deliverable Deliverables 1. Source code in a private GitHub repository (transferred to our GitHub account on completion) 2. Deployed, working application with a live URL 3. Brief setup notes: how to update the system prompt, how to change the passcode, how to redeploy if needed, where the API key is stored Timeline Completed within five working days of commissioning with actual build of one to two days. Budget Please quote a fixed price. Please include: - A fixed-price quote and estimated delivery timeline - One or two examples of similar work (a chat interface calling an LLM API, or any Anthropic/OpenAI API integration) - The framework and hosting platform you would use, and why - Confirmation that you're comfortable with the Anthropic API specifically

Experienced AI (Outbound) Telemarketer

I have been managing outbound telemarketing teams in the UK for over 20 years, up until 2024, and have developed and taught a highly structured sales process that has been very successful. Over the past few months, I have been working towards rebuilding our direct sales operation without the challenges and management requirements associated with running a traditional telemarketing team. Our primary objective has been to develop an AI outbound telemarketer that can replicate our structured sales process and deliver conversations to the required standard. Unfortunately, two different developers have attempted the project but have been unable to achieve the level of accuracy, timing, responsiveness and natural conversation flow required. The current system is approximately 98% complete and the dashboard and backend are already in place. We are currently using Twilio and ElevenLabs. I believe the remaining issues can be resolved by someone with the right specialist experience in AI voice agents, telephony integration and real-time conversational systems. Before we arrange a meeting, we would like you to review the project materials, including: 1. The written sales pitch, which follows our structured 5-step methodology. https://docs.google.com/document/d/186JBo-MP2vTrKIwRyYD3minFKSU8JOisCAX2y-AMcDU/edit?usp=sharing 2. A verbal role-play recording demonstrating how the pitch should be delivered. https://drive.google.com/open?id=1ldPRd-8Dcfc6v1zg7qEyDISqXZ4a8gmg We would like to hear from developers who have genuine experience in building and optimising outbound AI telemarketing or conversational voice systems. When responding, please provide: * Examples of relevant AI voice or outbound telemarketing projects you have completed. * Details of your experience with Twilio and ElevenLabs. * Examples of systems where you have resolved issues involving response timing, latency, accuracy or conversational flow. * Links to relevant work, demonstrations or case studies, where available. * A brief explanation of how you would approach reviewing and improving an existing system that is approximately 98% complete. We are specifically looking for someone with proven, relevant experience rather than someone learning or experimenting with AI voice technology for the first time. Please review the written pitch and verbal role play before responding. We look forward to receiving your review and examples demonstrating your relevant experience. Due to the number of enquiries we receive, we will not respond to applications that do not include relevant examples of previous work and experience. Regards Proactiv

opportunity

Zendesk AI Customer Support Expert Needed

We are looking for an experienced AI / Zendesk / Customer Support Automation specialist to help us turn our historical support data into a comprehensive knowledge base and AI-powered customer service system. Phase 1 – Analyse Zendesk History We have thousands of historical customer conversations in Zendesk. We want these analysed to identify and categorise: - Common customer questions - Technical support & PC troubleshooting - Order and delivery enquiries - Returns, collections & refunds - Warranty enquiries - Cancellations - Damaged/missing items - Marketplace enquiries - Common responses from our team - Complaints & escalations - Situations requiring human intervention The objective is to extract the valuable knowledge contained within years of real customer conversations and convert it into structured, reusable company knowledge. Phase 2 – Build Our Knowledge Base We want a properly structured internal knowledge base covering our products, policies, procedures, troubleshooting and customer service processes. We DO NOT simply want thousands of previous responses copied into a database. Information should be reviewed, consolidated and structured so AI can reliably understand: Customer Question → Relevant Company Knowledge → Correct Recommended Response Where historical answers conflict or company policy is unclear, these should be flagged for our team to review rather than AI making assumptions. This knowledge base should become the central source of truth for both our staff and AI. Phase 3 – AI-Assisted Zendesk Responses We then want AI integrated into our Zendesk workflow. Initially, AI should draft responses rather than automatically send them: Customer Email → AI Analyses Ticket → Searches Knowledge Base → Reviews Relevant Context → Drafts Response → Agent Reviews/Edits → Send AI should also learn our preferred customer service tone/style from approved examples. Accuracy is extremely important. AI must be grounded in approved company knowledge and must not invent policies, warranty information, technical instructions or promises to customers. Clear rules should determine when AI can confidently assist and when a ticket requires human escalation. Phase 4 – Further AI & Automation We also want you to identify other opportunities to automate our customer service operation, including: - Automatic ticket classification/tagging - Intent & priority detection - Complaint/sentiment detection - Suggested macros/responses - Ticket summarisation - Chargeback/dispute detection - Urgent order/delivery detection - Technical support routing - Repeat-contact identification - Automatically requesting missing information - AI troubleshooting assistance - Suggested follow-up questions - Quality checking agent responses - Reporting on common contact reasons - Identifying recurring product faults/issues We would eventually like to investigate extending the system to assist with Amazon, eBay and Temu customer messages, subject to available APIs/integrations. Important We are NOT looking for someone to simply connect ChatGPT to Zendesk. We want someone capable of understanding our business, analysing historical data and designing a reliable, scalable AI customer service infrastructure. We are open to Zendesk's native AI capabilities, OpenAI/LLMs, RAG, vector databases, APIs and third-party automation platforms. We want the successful applicant to recommend the best architecture rather than us dictating the technology. Experience We're Looking For Ideally you will have experience with: - Zendesk & Zendesk APIs - OpenAI / LLM integrations - RAG & AI knowledge bases - Vector databases / semantic search - Customer support automation - E-commerce customer service - API/workflow automation - Prompt engineering & AI evaluation - GDPR/data privacy Previous experience building AI customer service systems from historical ticket data is highly desirable. When Applying Please explain: 1. Your Zendesk experience. 2. Similar AI customer service systems you have built. 3. How you would analyse thousands of historical tickets. 4. How you would structure our knowledge base. 5. How you would integrate AI-generated drafts into Zendesk. 6. How you would minimise hallucinations/incorrect responses. 7. Your recommended technology/architecture. 8. Any Amazon/eBay/marketplace integration experience. 9. Estimated timeframe and approach. Please provide examples of similar projects where possible. Our Goal We want to create an AI customer service co-pilot that helps our team respond faster and more consistently while maintaining human oversight. The system should reduce repetitive work, preserve our accumulated company knowledge and allow customer service to scale with our sales volume. If successful, there will likely be ongoing work maintaining, improving and expanding the system.