Customer Support Projects

Looking for a supporter

We are looking for a new supporter who can support in social media marketing. It's okay without no social profiles now and we can create a new one. And also, no special experiences about marketing and we will guide. Just want your appreciate and your support for a long-term project. Payment: monthly budget If you are interested, please get in touch. Candidate: male located in US

AI-Powered Customer Support Chatbot Development

I'm seeking a Software Engineering Intern or Junior AI Developer to assist in the development of an AI-powered customer support chatbot. The project focuses on building an intelligent conversational assistant capable of answering user questions, retrieving information from knowledge bases, and providing accurate responses through modern AI technologies. The chatbot will support web-based interactions and utilize Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) techniques to improve response quality and contextual understanding.

Customer service email

**Customer Support Representative (2 E-commerce Brands)** I'm looking for someone to handle customer support for two e-commerce brands. **Responsibilities:** * Respond to customer inquiries using the FAQ and response templates I provide. * Escalate any issues that fall outside the provided guidelines. * Maintain a professional, friendly, and timely tone with customers. **Requirements:** * Available **7 days a week**. * Daily workload is very light—typically **10 minutes or less per day**. * Strong written English and attention to detail. * Reliable and responsive. This is an ongoing role for someone dependable who can consistently provide quick daily support.

opportunity

Customer approval feature for shopify B2B website

We have a Shopify store for B2B customers. Following recent Shopify updates, anyone can now sign up and create an account without us being able to confirm that they are a genuine trade customer. We need a Shopify developer to create a custom approval process for new account registrations. New customers should only be able to access their account once we have reviewed and approved their application. This must be completed using custom code, without any paid apps.

Local Representative Required for Incorporation Support

Scope of Work includes: Local Representative / Nominee Director - Act as the resident/local representative or nominee director for the Japan entity, as required under applicable Japan laws and regulations. - Sign incorporation documents, corporate resolutions, and compliance-related documents where legally required. Communication and Coordination - Act as a local point of contact in Japan for regulatory or administrative matters, where required. - Coordinate with our global compliance team regarding documentation, filings, and procedural requirements.

Local Representative Required for Incorporation Support

Scope of Work includes: Local Representative / Nominee Director - Act as the resident/local representative or nominee director for the US entity, as required under applicable US laws and regulations. - Sign incorporation documents, corporate resolutions, and compliance-related documents where legally required. Communication and Coordination - Act as a local point of contact in US for regulatory or administrative matters, where required. - Coordinate with our global compliance team regarding documentation, filings, and procedural requirements.

Call Center Agent – Cart Recovery (Czech Market, fully remote)

We create and sell educational and activity toys for children across multiple European markets. To support our continued growth, we are looking for a proactive and sales-oriented Call Center Agent to join our team, focused on the Czech market. About the Role As a Cart Recovery specialist, you will contact Czech-speaking customers who showed strong purchase intent but left our online store before completing their order. Your objective will be to understand their concerns, answer product-related questions, and help them finalize their purchase. This is a performance-driven role suited to individuals who enjoy customer conversations, sales targets, and working independently. Key Responsibilities - Contact customers who abandoned their shopping cart. - Identify customer needs and purchase barriers. - Provide product recommendations and guidance. - Assist customers in completing their orders. - Achieve agreed conversion and sales targets. - Accurately record call outcomes and customer feedback. - Support ongoing improvements to customer communication processes. Requirements - Native-level proficiency in Czech (spoken and written) is required. - English proficiency at B1 level for internal communication. - Previous experience in telesales, retention, customer support, customer success, appointment setting, or B2C sales. - Demonstrated sales results and a stable employment history. - Excellent communication and interpersonal skills. - Self-motivated, organized, and reliable. - Experience working remotely is considered an advantage. - Computer, headset with microphone, and stable internet connection. What We Offer - 100% remote work. - Flexible working hours. - Structured onboarding and ongoing support. - Clear KPIs and performance expectations. - Opportunity for long-term collaboration within a growing international e-commerce company. - Competitive compensation package consisting of: *Fixed hourly rate *Performance-based bonus linked directly to your sales results *Additional earning potential for top performers Compensation Fixed hourly rate + Performance bonus The more successful sales you generate, the higher your earning potential. If you are motivated by results, enjoy speaking with customers, and want the flexibility of remote work, we would love to hear from you.

Call Center Agent – Cart Recovery (Hungarian Market, remote)

We create and sell educational and activity toys for children across multiple European markets. To support our continued growth, we are looking for a proactive and sales-oriented Call Center Agent to join our team, focused on the Hungarian market. About the Role As a Cart Recovery specialist, you will contact Hungarian-speaking customers who showed strong purchase intent but left our online store before completing their order. Your objective will be to understand their concerns, answer product-related questions, and help them finalize their purchase. This is a performance-driven role suited to individuals who enjoy customer conversations, sales targets, and working independently. Key Responsibilities - Contact customers who abandoned their shopping cart. - Identify customer needs and purchase barriers. - Provide product recommendations and guidance. - Assist customers in completing their orders. - Achieve agreed conversion and sales targets. - Accurately record call outcomes and customer feedback. - Support ongoing improvements to customer communication processes. Requirements - Previous experience in telesales, retention, customer support, customer success, appointment setting, or B2C sales. - Demonstrated sales results and a stable employment history. - Excellent communication and interpersonal skills. - Self-motivated, organized, and reliable. - Experience working remotely is considered an advantage. - Native-level proficiency in Hungarian (spoken and written) is required. - English proficiency at B1 level for internal communication. - Computer, headset with microphone, and stable internet connection. What We Offer - 100% remote work. - Flexible working hours. - Structured onboarding and ongoing support. - Clear KPIs and performance expectations. - Opportunity for long-term collaboration within a growing international e-commerce company. - Competitive compensation package consisting of: *Fixed hourly rate *Performance-based bonus linked directly to your sales results *Additional earning potential for top performers Compensation Fixed hourly rate + Performance bonus The more successful sales you generate, the higher your earning potential. If you are motivated by results, enjoy speaking with customers, and want the flexibility of remote work, we would love to hear from you.

Female Exhibition Brand Ambassadors Required – Dortmund, Germany

We are looking for enthusiastic, professional female brand ambassadors to join our team for an upcoming trade exhibition in Germany. You will be representing an established international brand, engaging with visitors, introducing products, collecting leads and supporting the exhibition stand throughout the event. Responsibilities - Welcome visitors to the stand - Engage with potential customers - Introduce products and promotions - Maintain a professional and approachable presence - Support the exhibition team throughout the event Requirements - Female brand ambassadors - Fluent German (English and other languages is an advantage) - Confident communicator - Smart, professional appearance - Friendly and outgoing personality - Previous exhibition, promotional, hospitality or customer service experience preferred - Available for the full exhibition dates We Provide: - Full product training - Pre-event briefing - Uniform (if applicable) - Competitive hourly rate - Opportunity for future exhibitions across Europe

Virtual admin support

Reliable virtual admin support needed: minimum 10 hours/month dedicated to billing tasks and social media management. Responsibilities include invoicing, expense tracking, reconciling payments, scheduling posts, drafting captions, monitoring engagement, and basic analytics reporting. Seeking a organized, proactive assistant with strong communication, attention to detail, and familiarity with common billing systems and social platforms. Timely delivery, confidentiality, and consistent availability each month are essential.

opportunity

Support for Senior Tech Lead

Experienced WordPress Developer needed to support a Senior Tech Lead in designing, developing, maintaining and enhancing bespoke WordPress sites, themes and plugins. Responsibilities include converting Figma/Adobe XD to responsive sites, building reusable components, optimising performance, SEO, accessibility and security, integrating APIs, CRMs and payment gateways, troubleshooting, performing updates, managing migrations and GIT deployments. Must have 4+ years commercial WP experience, strong PHP, HTML5, CSS3, JS, ACF, MySQL, Git and responsive design expertise.

opportunity

Shopify & Mailchimp Expert for E-commerce Automation

I am looking for an experienced Shopify and Mailchimp specialist to improve our online store and email marketing automation. The project includes: • Shopify store setup and optimization • Mailchimp integration and configuration • Creating automated email campaigns and customer journeys • Setting up product, customer, and purchase tracking • Improving email engagement and conversions Requirements: • Strong experience with Shopify and Mailchimp • Knowledge of e-commerce email automation • Experience with customer segmentation and workflows • Ability to optimize online stores for better performance Please share examples of Shopify stores and Mailchimp automation projects you have completed. Experience Level: Expert

Full-Stack Developer for Business Operations

Summary Project Overview We are a manufacturing company with our own delivery fleet, supplying our products to customers across the island. We are looking for an experienced developer (or small team) who can analyze our existing workflow and build a modern solution to automate and simplify our operations. Our Current Workflow 1. Customers place their orders via WhatsApp, usually one day before delivery. 2. A staff member manually copies every order from WhatsApp onto paper. 3. Orders are grouped by delivery region. 4. The processing department receives the handwritten orders and prepares the products for each region. 5. Once processing is completed, invoices are manually created. 6. All invoices are written and handed to the drivers before deliveries. 7. At the end of the day, drivers return with payments collected from customers. 8. Payments (cash, cheque, or bank transfer) are then manually reconciled. Product Pricing & Weight Calculation We deal primarily in fresh chicken products, and our pricing is based on net weight (kg). However, customers may place their orders either by pieces (pcs) or kilograms (kg), depending on their preference. Each customer may also have their own negotiated pricing, so the system must support customer-specific price lists. During processing, the products are packed into crates before dispatch. Each crate has a different tare weight (typically 1 kg, 1.9 kg, 2 kg, 3 kg, or 4 kg). For example, if a customer orders 50 pieces of chicken, the order may be packed into 6 or 7 crates with varying tare weights. The processing staff records the gross weight and the tare weight of the crates, and the system must automatically calculate the net product weight (Gross Weight − Total Tare Weight). The customer is then invoiced based on the net weight, using their agreed price per kilogram. Order Complexity We currently manufacture and sell approximately 50 different chicken products. The system must support customers ordering any combination of these products in a single order. As our business grows, the solution should efficiently handle large multi-line orders while ensuring accurate order processing, production planning, invoicing, and delivery. The application should remain fast, reliable, and easy to use even when processing complex orders with many different product lines. Delivery Adjustments & Exceptions As we deal with fresh chicken products, the invoiced quantities may occasionally need to be adjusted during delivery. Some customers choose to verify the weight of the products upon receipt. If the measured weight is lower than the invoiced net weight, the driver contacts the office and the invoice must be adjusted so that the customer is charged only for the weight actually received. If the delivered weight is higher than the invoiced weight, no adjustment is required. In addition, there are occasions where a driver may inadvertently leave one or more items at the factory. In such cases, the driver contacts the office from the customer's location, and the missing items must be removed from the invoice so that the customer is billed only for the products that were successfully delivered. The system should make these delivery-time adjustments simple, fully traceable, and synchronized with the final invoice and payment records. Our workflow involves many real-world operational exceptions that cannot always be anticipated. We are looking for a developer who can design a flexible system capable of handling these scenarios without requiring manual workarounds or software changes each time a new business rule arises. While this process works, it requires a significant amount of manual work, duplicate data entry, printed paperwork, and repetitive administrative tasks. What We Are Looking For We are looking for someone who can study our workflow, understand our business processes, and propose a modern, scalable solution. We are open to suggestions if there are better ways to improve our operations.

Freelance DevOps Support Engineer (Part-Time, Remote) | EUROPE

About Us: We are building next-generation DevOps and Cloud engineers through hands-on, outcome-driven education. Our students don't just watch content — they build, deploy, break, and ship real systems. To support this mission, we're looking for an experienced DevOps / Cloud Engineer who genuinely enjoys helping others learn and grow. This is a part-time, support role — straightforward, focused, and impactful. The Role: As a DevOps / Cloud Support Engineer, your primary responsibility is to provide technical support to our students on Discord across our DevOps and DevSecOps bootcamp programs. You will combine deep technical expertise with clear, patient communication to ensure students feel supported and unblocked throughout their learning journey. This role is 100% remote, part-time, must overlap with EUROPE time zone(CEST). Key Responsibilities Student Technical Support Answer student technical questions within 2 hours on Discord across our DevOps and DevSecOps trainings Help students troubleshoot issues with tools, commands, configurations, and concepts Proactively check in on open threads to ensure students are unblocked and making progress Foster a supportive, high-trust learning environment Open, communicative, and approachable — students should feel comfortable reaching out at any time Support is primarily written via Discord, but when needed, be ready to jump on a short call with a student to solve issues in real time and unblock them faster Course Quality Feedback Flag and document course content that appears outdated, broken, or unclear Report recurring student issues to the course maintenance team for fixes and updates Contribute observations that help keep our bootcamp content aligned with current industry standards Career Development Support (occasional, on-demand) Conduct 1-on-1 career calls with students — mock interviews, career planning, and job search strategy Review and provide actionable feedback on student CVs and LinkedIn profiles Help students prepare for technical interviews Guide students on how to present their bootcamp projects and hands-on experience to hiring managers Required Skills & Experience 3+ years of professional DevOps experience Solid hands-on experience with Docker, Kubernetes, CI/CD pipelines, Terraform, AWS and Scripting Strong understanding of DevOps concepts and workflows Strong written English — clear, patient, and helpful communication style Available to cover EUROPE time zone (CEST) Comfortable working in a fast-moving, remote environment Nice to Have Prior experience with DevSecOps concepts and tools Experience mentoring, teaching, or coaching engineers Familiarity with Discord as a support and community channel Exposure to AI-driven DevOps tools and workflows Compensation & Hours Hourly contract + Base salary for availability 10-20 hours per week, flexible schedule based on student demand Competitive hourly rate for top-tier candidates Why Join Us Direct influence on engineers' careers High-autonomy and ownership in your work. Work with modern DevOps tooling and a passionate learning community Fully remote, flexible schedule Long-term collaboration potential

Technical Project Manager

Location: Montreal, Canada (Local candidates only) Engagement Type: On-Demand Contract (No fixed duration) Roles & Responsibilities Provide pre-sales support by participating in client meetings and requirement discussions. Understand client business needs and translate them into high-level project requirements. Guide the sales team with solutioning and help drive successful deal closures. Act as a bridge between the client and delivery teams to ensure clear communication and alignment. Support Project Managers and delivery teams with project planning, timelines, status tracking, and risk identification. Help the team understand client expectations, priorities, and business mindset. Participate in onsite client meetings across Montreal (and occasionally the US/Canada) as required. Provide project coordination and stakeholder management throughout the engagement. Required Skills & Experience Fluent in French and English (mandatory). Based in Montreal and willing to travel to client locations on short notice. Prior experience as a Business Analyst, Project Manager, Program Manager, Product Manager, or similar customer-facing role. Strong requirement gathering, stakeholder management, and communication skills. Good understanding of software development projects and project lifecycle. Ability to work independently on an on-demand basis. Engagement Details On-demand contractor role with no fixed contract duration. Candidates should be available to support projects whenever engagement is required. Travel to client locations is expected as part of the engagement

CRM Data Cleanup Support

We're seeking a freelancer to help organize and clean customer records. The work includes reviewing entries, removing duplicates, correcting formatting, and updating information as instructed. Responsibilities Review customer records Remove duplicate entries Correct data formatting Update information where required If you have strong attention to detail and can deliver accurate work, we'd be happy to hear from you.

CRM Developer / CRM Automation Specialist

We are looking for an experienced CRM developer to help design, build, and optimize our customer relationship management system. The ideal candidate should have experience with CRM platforms, workflow automation, API integrations, and customer lifecycle management. Responsibilities: * Configure and customize CRM platforms (HubSpot, Salesforce, Zoho, Microsoft Dynamics, or similar). * Build and optimize sales, marketing, and customer support workflows. * Create custom fields, pipelines, dashboards, and reports. * Integrate the CRM with third-party applications via APIs, webhooks, or automation tools (Zapier, Make, etc.). * Automate lead capture, nurturing, and follow-up processes. * Import, clean, and manage customer data. * Troubleshoot CRM issues and recommend best practices for improving efficiency. Required Skills: * Proven experience with one or more major CRM platforms. * Strong understanding of CRM architecture and business processes. * Experience with REST APIs and system integrations. * Knowledge of workflow automation tools. * Excellent communication skills. * Ability to work independently and deliver high-quality solutions. Qualifications: * Experience with custom CRM development. * Familiarity with SQL, JavaScript, or Python. * Experience integrating CRMs with websites, payment gateways, email marketing platforms, and ERP systems. Please include: * Examples of CRM projects you've completed. * Which CRM platforms you specialize in. * Relevant automation or integration experience. * Your estimated timeline and fixed-price quote. * Your hourly rate for future work. We are looking for a reliable CRM specialist who can recommend best practices, deliver clean solutions, and become a long-term technical partner for future CRM enhancements.

Email Automation Specialist for Marketing Funnels & Campaigns

I am looking for an experienced email automation specialist to build and optimize automated email campaigns that improve customer engagement and conversions. The project includes: • Creating email workflows and customer journeys • Setting up welcome sequences, follow-ups, and nurture campaigns • Improving email templates and segmentation • Connecting email platforms with websites and CRMs • Tracking performance and optimizing results Requirements: • Experience with tools like Mailchimp, Klaviyo, ActiveCampaign, HubSpot, or similar • Strong understanding of email funnels and automation strategy • Proven experience improving email campaign performance Please share examples of previous email automation projects and results achieved. Experience Level: Expert Duration: 1–3 months (potential ongoing work)

Bid Writer (Tender Support) Remote

Seeking a remote specialist to craft a compelling council tender bid. Must excel in complex compliance, interpret dense documentation, and articulate social value outcomes clearly. Responsibilities include analyzing requirements, developing compliant responses, aligning proposals with social value objectives, and producing a persuasive, structured submission. Ideal candidate has proven tender-writing experience, attention to detail, strong research abilities, and a concise, professional writing style. Timely delivery and adherence to procurement standards are essential.

Top Talent Recruiter for Property Management Teams

Seeking a top-tier recruiter to source exceptional talent for property management teams. Must be proactive, experienced in recruiting sales and customer support professionals, and adept at full-cycle hiring: crafting compelling job descriptions, sourcing passive candidates, conducting screening interviews, and managing offer negotiations. Strong communication, industry knowledge, and proven success filling roles quickly with high-caliber hires are essential for this engagement.