Customer Support Projects

Remote Admin & Tech Assistant

We are seeking a reliable and professional Remote Admin & Tech Assistant to join our company. This role is ideal for someone with strong communication skills, excellent organizational abilities, and a basic understanding of technology. You do not need to be an experienced software developer. We value professionalism, reliability, and the willingness to learn new tools and workflows. Must currently reside in the United States and be authorized to work in the U.S. Fluent English speaker with excellent verbal and written communication skills. Own a reliable laptop or desktop computer and have a stable internet connection. Strong organizational and multitasking skills. Comfortable using: Email and calendars Google Workspace and Microsoft Office Zoom, Google Meet, and Microsoft Teams Online collaboration tools Ability to work independently in a remote environment. Quick learner with strong attention to detail. Basic understanding of computers and web applications. Previous remote work experience is preferred. Experience in customer support, operations, executive assistance, or project coordination. Familiarity with CRM systems such as Salesforce or Zendesk. Basic knowledge of Python, Java, React, or Vue is a plus but not required. Experience testing websites or reporting software issues. Assist with day-to-day administrative and technical tasks. Manage schedules, emails, and online communications. Test simple web applications and report bugs or issues. Participate in virtual meetings and communicate effectively with team members. Follow instructions from senior team members and complete assigned tasks on time. Learn new tools and processes as needed. Support various projects and help improve operational efficiency. To help us evaluate communication skills, shortlisted candidates will be asked to submit a 1–2 minute self-introduction video in English and participate in a brief video interview. We are looking for someone who is: Professional and dependable Comfortable working remotely An excellent communicator Organized and detail-oriented Eager to learn and grow

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I need a mobile app

Salespeople forget up to 80% of the detail from customer conversations within 48 hours. CRM notes are often incomplete because they are entered late or not at all. The app would capture the conversation immediately after it happens, use AI to structure it into sales intelligence, and export clean, actionable data into any CRM. 3 points - 1) Do not try and contact me through emails and Linked In. I will just block you. 2) I am based in the UK and priority will be given to UK freelancers 3) I put a price on the project for a reason. If you cant do the brief and supply me with an App or say it is going to cost more then please do not contact me. The budget is set

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Funding & Government Opportunities Consultant for Cybersecurity

Lateral-Connect.com is a UK cybersecurity training and mentoring organisation with a UKPRN. We have achieved our NCFE approval (UK A Level age) and NCSC Assured Training. The CEO is a a certified cybersecurity trainer and professional We are looking for an experienced consultant who understands the UK education, cybersecurity training, skills and government funding landscape, not just bid writing. The initial engagement is to identify the most suitable funding, grant, partnership and public sector opportunities that align with our organisation and produce a prioritised strategy. This may include: • Adult Skills Fund • Skills Bootcamps • DfE opportunities • Universities • Local Authorities • Combined Authorities • Corporate CSR funding • Government grants • Public sector contracts • Frameworks We are looking for someone who can advise where we are most likely to succeed and, if successful, support future applications. Please include: • Relevant experience • Similar organisations you've supported • Examples of funding or contracts secured • Your proposed approach • Estimated timeline Deliverables: a) Top 50 opportunities b) Top 10 recommended c) 12-month funding roadmap d) Priority order e) Bid calendar f) Recommended procurement portals g) Partnership strategy h) Whether Lateral Connect should subcontract or bid directly i) Recommendations for becoming government funded ***This project is not suitable for generic bid writers.*** Please only apply if you have demonstrable experience securing UK education funding, government-funded skills programmes, grants or public sector opportunities. Applications without relevant examples may not be considered.

Membership Growth

We seek an experienced growth strategist to research, advise and execute initiatives to expand membership for our football platform. Deliverables include market and competitor analysis, target-audience segmentation, user-acquisition channels, conversion-rate optimization, retention and referral programs, and measurable growth experiments. Provide a prioritized roadmap, implementation support, and regular performance reports to drive sustainable membership acquisition and engagement.

1 Product Website for (Meta Ads, UGC & Website Optimisation)

eCommerce Marketing person needed for single product website (Meta Ads, UGC & Website Optimisation) Scope of Work ----------------------- Create and manage high-performing Meta (Facebook & Instagram) ad campaigns Produce engaging UGC (User Generated Content) and video creatives for Meta Ads using your own AI/video creation tools Test different ad creatives, hooks, audiences, and offers to improve ROAS Help increase genuine Trustpilot reviews through ethical customer review strategies Optimise the website to improve user experience, conversion rate, and customer trust. Review landing pages, product pages, checkout flow, and trust elements to maximise sales and reduce cart abandonment. Provide ongoing recommendations based on campaign and website performance Requirements ----------------------- Proven experience with Shopify or eCommerce brands Strong portfolio of successful Meta Ads campaigns Experience creating high-converting UGC and video creatives Familiarity with AI tools for video creation is a plus Experience improving website conversion rates (CRO) Ability to work independently and deliver measurable results

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New Office - Staff Posters

Hello, we have moved to a new office facility with communal areas and looking for a designer who can support to create 4 x custom poster designs with company-specific information. All logos, brand guidelines and content will be provided. Keen to find a freelancer who can assist with future office collateral too - so that any assets displayed are cohesively styled and branded.

UGC CREATORs needed in Trading niche

Tetrad Edge is a growing forex education brand that helps traders develop a structured approach to the markets using market structure, liquidity, support and resistance, and candle confirmation. We are looking for two confident and engaging UGC creators to produce short-form video content for our Instagram and TikTok pages. What you’ll create: Natural, face-to-camera videos about forex trading and trader education Short-form videos between 20 and 60 seconds Promotional videos for our free forex guide, community, and educational offers You do not need to be a professional trader, but you should be comfortable learning and speaking naturally about trading-related topics. Experience in the finance, forex, business, or education niche is an advantage. This is a paid collaboration with the potential for ongoing monthly work.

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I need a reels / tiktok / short form editor (monthly retainer)

Reels /TikTok Editor Women's Travel Brand (part-time, ongoing) Hi! I'm a founder and brand owner of a travel company and I am looking for someone to support me with Reels / Short form video editing on a monthly ongoing basis. The kind of content that I will need editing: > mini vlogs > voiceover > talking to the camera > quick cuts aesthetic style posts I am looking for around 25-30 edited pieces of content each month - all content will be provided to you! I would love to start on a trial maybe editing 3-5 videos first to see if I like the quality / style and then we can work ongoing long term on a retainer basis! There is room to grow into the role as well! I have a huge amount of content from the past that has been captured and content that is constantly being recorded so there is huge opportunity to work together here. You'll thrive here if you: Live and breathe Instagram Reels + CapCut + TikTok Are reliable and fast (daily cadence matters as I need to trust it gets done and sometimes content may need to be edited within 24-48 hours, sometimes time will be longer) Communicate clearly in English Have worked with travel brands / founders before Ideally, I am looking for a woman who understands a female audience and bonus if you're a traveller, as that is my ideal customer! Here is the type of style of content that I will need: REFERENCE 1 TALKING TO CAMERA - https://www.instagram.com/reel/DWJ_iTcCGO8/ REFERENCE 2 VLOG - https://www.instagram.com/reel/DZnvvd8ALex/ REFERENCE 3 AESTHETIC - https://www.instagram.com/reel/DZb9qJgJ36y/ REFERENCE 4 VOICEOVER - https://www.instagram.com/reel/DaLpNkPMVjy/ To apply: Send 2–3 short-form examples you've made that are aligned with the reference examples above, plus the word "pink sand" at the top so I know you read this.

MAGAZINE DESIGNER

Seeking an expert UK/European digital magazine designer to craft modern, typographic-driven magazines for international trade exhibitions using the YUDU platform. Deliver two 60-page issues: Issue 1 by 25 August and Issue 2 by 20 September. Create cohesive sections for interviews, articles, features and advertisements, design striking covers, embed YouTube videos within ads, implement scroll bars, and hyperlink pages to external sites. Provide portfolio samples; technical platform support will be available. Ongoing work for 2026–2027.

Poland Media Relations Specialist

We’re looking for an experienced Poland-based media relations professional to lead targeted outreach across the energy, marine, and defense sectors. You’ll be joining one of the world’s leading clean energy and marine public relations firms, working at the intersection of global energy transition, advanced maritime innovation, and emerging defense technologies. Our team supports some of the most transformative companies on the planet as they develop and deploy solutions reshaping a rapidly evolving global energy and security landscape. The initial assignment will be to support a local event in Redzikowo, Poland, announcing the expansion of a manufacturing facility. The event is scheduled for early to mid- August. To ensure sufficient time for review and approvals, all deliverables should be submitted this week so they can be finalized our candidate by early next week. The scope of work for the initial project includes: • Developing a targeted local media list • Conducting media outreach to invite local journalists to attend the event • Localizing the press release and media advisory into Polish for distribution • Securing local media coverage of the facility expansion • Providing a post-event media coverage report Beyond this initial project, and upon success of this project, we intend to engage the selected freelancer for ongoing media relations support in Poland across our industry sectors. This work will be on an as-needed basis and may include services such as: Ongoing Work • Proactively identify, shape, and pitch newsworthy storylines • Drive media outreach to secure interviews, features, contributed articles, and tier-one coverage. • Collaborate with account teams to develop media messaging, angles, and strategic opportunities. What We’re Looking For • Demonstrated success in media relations—knowing who to contact, how to position stories, and how to secure strong placements. • Background in a PR agency or experience in technology, energy, maritime, or defense communications desired. • Strong understanding of how to translate complex technical topics into compelling, media-friendly narratives. • Ability to work independently, communicate clearly, and consistently deliver results. Hours & Engagement • 20-25 hours for initial project. • 10-20 hours per month ongoing. • We’re seeking someone who’s interested in a long-term partnership and becoming an integral part of our team • We will guarantee hours in 2-month blocks so you can plan and budget reliably. How to Apply When submitting, please include: • Your hourly rate • Your resume/CV • Examples of media placements or campaigns you’ve secured • Summary of how you approach media • You agreement to a standard NDA / non-circumvent agreement

TikTok Organic Growth Strategy

Seeking an experienced TikTok organic growth strategist to massively amplify an existing dance performance video to 65+ million authentic views within 2–6 weeks, without creator involvement. Must devise and execute a compliant, high-retention, shareability-focused blow-up plan across TikTok (primary) and supporting amplification on Instagram, Facebook, and YouTube. Deliverables: targeted promotional campaigns leveraging community-targeted tactics and hashtags, continuous optimization to maximize watch-time, and daily/weekly analytics reports tracking progress. Strategy must adhere strictly to platform policies and preserve authenticity. Ready to start immediately.

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Azure Migration Specialist - Full details in attachment.

## Azure specialist to deliver a UK-sovereign production migration (Container Apps · PostgreSQL Flexible Server · Azure OpenAI) The project We run a multi-tenant ready single-tenant B2B SaaS platform (project delivery / PMO software) used in production by enterprise customers. The stack is a TypeScript modular monolith — Fastify API, React SPA, PostgreSQL 17 — currently hosted on Supabase Cloud, Fly.io, and Vercel. An enterprise customer requires **UK sovereign data hosting**, and we are migrating the platform onto Azure in the UK, with sovereignty technically enforced (region-locked policy, private networking, customer-managed keys) rather than promised on paper. **The design work is done.** You will not be starting from a blank page: there is a complete, independently reviewed document set — a High-Level Design, a code-verified Low-Level Design, and a step-by-step migration plan with exit gates, a cutover runbook, and a rollback model. Your job is to **execute and manage the Azure side of that plan**, challenge it where your experience says it's wrong, and get production cut over safely. ### The target architecture (summary) - **Compute**: Azure Container Apps, internal-only environment in a VNet, four containerised services plus a one-off migration Job; Application Gateway WAF_v2 as the single public entry. - **Data**: Azure Database for PostgreSQL Flexible Server (PG17), PITR, customer-managed keys, geo-redundant backup to a second UK region; Blob Storage with user-delegation SAS. - **Identity & secrets**: managed identities end-to-end (goal: no static credentials anywhere in production), Key Vault, GitHub Actions OIDC federation for CI/CD. - **AI**: Azure OpenAI, UK South, regional Standard deployments only (data residency enforced by policy). - **Email**: Azure Communication Services (SMTP relay). - **Observability**: Azure Monitor / Log Analytics with an alerting path into our existing external paging service; always-on audit baseline (Activity Log, Azure Policy, Defender for Cloud). - **Auth**: the platform's existing open-source auth server (Supabase GoTrue) is re-hosted as a container — sessions and passwords survive the migration by design. You don't need prior GoTrue experience, but you do need to be comfortable running a third-party container against Postgres. Full details in attachment

Community Marketing & Brand Growth Specialist (Skincare)

Overview I'm launching a skincare brand and am looking for an experienced freelance marketer who specializes in community-based marketing and organic customer acquisition. The goal is to build awareness, drive qualified traffic, and generate sales through authentic engagement in online communities. Responsibilities Identify relevant Facebook groups, Reddit communities, forums, and other skincare-related communities. Participate in discussions by providing helpful, informative, and valuable responses. Recommend our products only when appropriate and in accordance with each community's rules. Create engaging posts that educate and spark discussion. Develop strategies for increasing brand awareness organically. Suggest opportunities for influencer partnerships and community collaborations. Track traffic, engagement, and conversions from each marketing channel. Provide weekly reports outlining activities, results, and recommendations. Requirements Proven experience marketing skincare, beauty, health, or wellness brands. Strong written English. Familiarity with Facebook Groups, Reddit, Instagram, TikTok, and other social platforms. Understanding of community guidelines and ethical marketing practices. Ability to create engaging, educational content rather than promotional spam. Experience with Shopify or ecommerce brands is a plus. Deliverables Community research and outreach plan. Weekly activity reports. Content ideas and posting schedule. Recommendations for improving conversion and customer engagement. Monthly growth strategy. Success Metrics Qualified website traffic. Community engagement. Email subscribers. Sales generated. Customer acquisition cost. Return on marketing investment.

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Product Configurator – Squarespace Embedded Application

1. Executive Summary The Devon Kitchen Company requires a bespoke web configurator that allows customers to design, visualise and approve custom cutlery tray layouts. The application will be embedded into the existing Squarespace website and become a core sales feature, reducing design revisions while generating manufacturing-ready specifications. Later on this might be come a seperate website that sells these product to consumers outside our existing customer base.

Virtual Assistant

Seeking a professional Virtual Assistant to deliver reliable administrative support. Responsibilities: manage email correspondence, schedule appointments, organize calendars, perform accurate data entry, prepare concise reports, and handle routine client communications. Ideal candidate is detail-oriented, punctual, proficient with Google Workspace and Microsoft Office, and demonstrates excellent written and verbal communication. Prior virtual assistance experience and strong time-management skills preferred. Must be proactive, discreet, and committed to delivering high-quality, timely results.

THE UNCOMMON – EMAIL MARKETING BRIEF

THE UNCOMMON – EMAIL MARKETING BRIEF About The Uncommon The Uncommon is a restaurant, cocktail bar and listening room located within Harbour House, North Shields. We combine great food, cocktails, music and atmosphere to create memorable experiences. Our brand is stylish, creative, independent and community-led. Objective Increase table bookings, walk-ins, repeat visits and customer loyalty through consistent email marketing. Scope of Work Email Marketing Create, design, write and schedule 2 marketing emails per week. Emails should be planned around: Seasons and weather Paydays Bank Holidays Sporting events DJs and live music Sunday Service roasts New menu items Cocktail features Local events Special offers and experiences The aim is to drive: Food bookings Drinks bookings Event attendance Repeat visits Campaign Planning Prepare a monthly content calendar in advance so marketing is aligned with upcoming events, seasonal opportunities and booking trends. Customer Segmentation Manage and improve customer lists including: Previous diners Sunday roast customers Event attendees Drinks customers Regular customers New subscribers Automation Setup & Management Create and manage automated email journeys including: Welcome email series Birthday emails Post-visit follow-up emails Re-engagement campaigns Event reminder emails Booking reminder emails where possible Reporting Provide a monthly report including: Open rates Click-through rates Subscriber growth Booking performance Campaign recommendations Platforms Mailchimp OpenTable Zapier (if required) Brand Personality The Uncommon is: Stylish Creative Friendly Premium but approachable Community focused Key themes: Great food Cocktails Music Atmosphere Experiences "Where Vibes Meet Flavours" Success Targets Increase table bookings Increase repeat customer visits Grow email database Improve customer retention Generate measurable revenue from email marketing Please Include In Your Proposal Hospitality marketing experience Examples of previous restaurant/bar campaigns Experience with Mailchimp automations Monthly management fee Setup fee (if applicable) Estimated time required each month

Egocentric Video Data Collection – Remote Freelancers Needed

We are looking for reliable freelancers to participate in an Egocentric Video Data Collection project that supports the development of next-generation Artificial Intelligence (AI) and Computer Vision technologies. Participants will record real-life daily activities using an approved smartphone securely attached to a head mount, capturing a first-person (POV) perspective. All recordings will be completed and submitted through a client-provided mobile application. This is a real-world data collection project. We are looking for genuine, natural recordings—not scripted or acted content.

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Malaysia Freelancers Needed for Video Collection Project

We are looking for reliable freelancers to participate in an Egocentric Video Data Collection project that supports the development of next-generation Artificial Intelligence (AI) and Computer Vision technologies. Participants will record real-life daily activities using an approved smartphone securely attached to a head mount, capturing a first-person (POV) perspective. All recordings will be completed and submitted through a client-provided mobile application. This is a real-world data collection project. We are looking for genuine, natural recordings—not scripted or acted content.

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PR & Media Outreach Specialist Required for MAI Awards 2026

We are looking for an experienced UK PR and Media Outreach Specialist to build national awareness, credibility, and engagement for MAI Awards 2026. ## About MAI Awards 2026 MAI Awards 2026 is a nationwide campaign celebrating the people, businesses, craftsmanship, innovation, and rising talent behind the UK stone, worktop, kitchen, surface, and construction industries. We plan to travel across England and Wales, visiting fabricators, suppliers, workshops, showrooms, and industry professionals. The campaign will include interviews, factory visits, business stories, project case studies, videos, social media features, nominations, public voting, sponsor partnerships, and a final documentary. Our aim is to make MAI Awards 2026 a recognised national industry campaign. ## What We Want PR to Achieve We want PR to help us: * Build national awareness * Secure relevant UK media coverage * Increase nominations and public voting * Attract sponsors and industry partners * Increase website traffic and social media followers * Strengthen the credibility of MAI * Increase trader, fabricator, and supplier registrations * Generate genuine customer and business enquiries ## Target Media We are interested in: * National, regional, and local UK media * Construction and building publications * Stone, surface, kitchen, and bathroom media * Architecture and interior design publications * Manufacturing and engineering media * Business, technology, and AI publications * Trade magazines, podcasts, radio, and online news platforms ## Responsibilities The selected specialist will: * Develop a clear PR strategy * Identify relevant journalists, editors, podcasts, and publications * Build a targeted UK media database * Write press releases and personalised media pitches * Pitch award, founder, business, regional, and industry stories * Secure interviews, features, mentions, and media coverage * Create regional PR opportunities around business visits * Promote nominations and public voting * Create PR opportunities for sponsors * Identify podcast, radio, webinar, and speaking opportunities * Follow up with journalists and editors * Track outreach, responses, backlinks, and coverage * Provide regular reports and recommendations ## Possible Story Angles * MAI travelling across England and Wales to document the UK stone industry * The people behind Britain’s kitchens, worktops, and interiors * Family-run businesses and regional success stories * Rising stars, apprentices, and women in the industry * Innovation in fabrication, installation, and design * AI supporting the construction industry * Sustainability and responsible material use * Local businesses gaining national recognition ## Expected Deliverables Please explain what you can deliver each month, including: * PR strategy * Media database * Press releases * Personalised media pitches * National, trade, regional, podcast, and radio outreach * Journalist follow-ups * Coverage tracking * Monthly report Performance will be measured by: * Journalist responses * Interviews secured * Articles and features published * Trade and regional coverage * Podcast or radio appearances * Quality backlinks * Website traffic * Nominations and votes * Sponsor enquiries * New followers * Business registrations * Genuine customer enquiries ## When Applying, Please Include * Examples of successful PR campaigns * Media coverage you have secured * Experience with UK journalists and publications * Relevant experience in construction, manufacturing, interiors, technology, awards, or business PR * Your proposed strategy for MAI Awards 2026 * Your monthly deliverables and fee * Your expected timeline for securing initial coverage * How you measure PR performance * Any existing UK media relationships Please do not send a generic proposal. We are looking for a proactive PR partner who can generate genuine credibility, media coverage, nominations, followers, sponsor interest, website traffic, registrations, and enquiries. This is a long-term opportunity for the right freelancer who can demonstrate measurable results.

I need a simple website

I need to have a simple website created. It could be just a single page to start with (with the possibility of adding pages in the future). In addition to the creation of the website, I would be looking for advice concerning: 1. The host (1 2 3 Reg or another? ) 2. Whether you can offer ongoing support and for what you would charge for that? There are no plans to have products on our website Look forward to receiving proposals, Best wishes, Gloria