Freelance DevOps Support Engineer (Part-Time, Remote) | EUROPE

About Us:

We are building next-generation DevOps and Cloud engineers through hands-on, outcome-driven education. Our students don't just watch content — they build, deploy, break, and ship real systems.
To support this mission, we're looking for an experienced DevOps / Cloud Engineer who genuinely enjoys helping others learn and grow. This is a part-time, support role — straightforward, focused, and impactful.

The Role:
As a DevOps / Cloud Support Engineer, your primary responsibility is to provide technical support to our students on Discord across our DevOps and DevSecOps bootcamp programs. You will combine deep technical expertise with clear, patient communication to ensure students feel supported and unblocked throughout their learning journey.

This role is 100% remote, part-time, must overlap with EUROPE time zone(CEST).

Key Responsibilities

Student Technical Support
Answer student technical questions within 2 hours on Discord across our DevOps and DevSecOps trainings
Help students troubleshoot issues with tools, commands, configurations, and concepts
Proactively check in on open threads to ensure students are unblocked and making progress
Foster a supportive, high-trust learning environment
Open, communicative, and approachable — students should feel comfortable reaching out at any time
Support is primarily written via Discord, but when needed, be ready to jump on a short call with a student to solve issues in real time and unblock them faster

Course Quality Feedback
Flag and document course content that appears outdated, broken, or unclear
Report recurring student issues to the course maintenance team for fixes and updates
Contribute observations that help keep our bootcamp content aligned with current industry standards

Career Development Support (occasional, on-demand)
Conduct 1-on-1 career calls with students — mock interviews, career planning, and job search strategy
Review and provide actionable feedback on student CVs and LinkedIn profiles
Help students prepare for technical interviews
Guide students on how to present their bootcamp projects and hands-on experience to hiring managers

Required Skills & Experience

3+ years of professional DevOps experience
Solid hands-on experience with Docker, Kubernetes, CI/CD pipelines, Terraform, AWS and Scripting
Strong understanding of DevOps concepts and workflows
Strong written English — clear, patient, and helpful communication style
Available to cover EUROPE time zone (CEST)
Comfortable working in a fast-moving, remote environment

Nice to Have

Prior experience with DevSecOps concepts and tools
Experience mentoring, teaching, or coaching engineers
Familiarity with Discord as a support and community channel
Exposure to AI-driven DevOps tools and workflows

Compensation & Hours

Hourly contract + Base salary for availability
10-20 hours per week, flexible schedule based on student demand
Competitive hourly rate for top-tier candidates

Why Join Us

Direct influence on engineers' careers
High-autonomy and ownership in your work.
Work with modern DevOps tooling and a passionate learning community
Fully remote, flexible schedule
Long-term collaboration potential