Customer Service Projects

Part-time customer service and general admin

This role is focused on accuracy, consistency, and follow-through. It is not a sales role and not a creative role. It is for someone who enjoys structure, clear processes, and doing things properly every time. If you get bored easily, dislike repetition, or prefer to “do things your own way,” this role is not suitable. ⸻ What you’ll be responsible for You will be the front line of customer support and backend admin operations, including: • Managing customer enquiries via Gorgias (email and tickets) • Responding to customers using approved macros and brand tone • Processing returns, exchanges, replacements, and refunds • Managing the returns system end-to-end • Updating and managing orders inside Shopify • Creating replacement orders and handling order adjustments • Data entry and record updates • Tagging, categorising, and documenting issues correctly • Escalating issues appropriately when needed • Following customer service and admin SOPs exactly Accuracy, clarity, and consistency are critical in this role. ⸻ This role is ideal for someone who: • Communicates clearly, calmly, and professionally • Enjoys repetitive, process-driven work • Is highly detail-oriented and organised • Follows instructions and SOPs exactly • Works steadily and reliably without rushing • Can work independently once trained • Takes pride in doing things properly ⸻ This role is NOT suitable if you: • Get bored easily • Dislike repetitive tasks • Rush and fix mistakes later • Need constant supervision or reassurance • Like to improvise instead of following process • Struggle with accuracy or follow-through ⸻ Our standards (important) • Accuracy comes first • No guessing — ever • Follow processes exactly • Escalate rather than assume • Clear, respectful communication matters • One task at a time, done properly ⸻ Tools you’ll work with • Gorgias (customer service platform) • Shopify (orders, customers, admin) • Returns management systems • Google Workspace (Docs, Sheets, Gmail) Experience with these tools is helpful but not required if you are highly process-driven and willing to learn. ⸻ How to apply Please include: 1. A short paragraph explaining why this type of structured, repetitive work suits you 2. Your availability 3. Any experience you have with customer service platforms (if applicable) Applications that do not follow these instructions will not be considered.

Hire 2 Customer Service Analysts

I want to hire two Customer Service Analysts for a remote engagement to analyze customer satisfaction data, feedback, and support metrics. The selected individuals will identify trends and insights aimed at enhancing service quality and customer experience. Key responsibilities include analyzing customer feedback, surveys, and support tickets using Excel or spreadsheets, creating comprehensive reports and dashboards that illustrate satisfaction scores and common issues, tracking essential support metrics, and identifying recurring problems while recommending actionable improvements. Weekly and monthly summary reports must be prepared, showcasing clear insights and visualized findings using basic data tools, preferably Excel charts or Google Data Studio. Ideal candidates will possess strong Excel/Google Sheets skills, experience in customer service data analysis, and a solid understanding of customer support metrics such as CSAT and NPS. The ability to discern patterns and communicate insights effectively is crucial, alongside excellent written English for report preparation. Reliable internet access and the capability to work independently are essential. This is a part-time remote freelance position, requiring 10-20 hours per week from each analyst, with ongoing contracts and monthly reviews. Compensation will be based on hourly rates or a fixed monthly price, contingent upon experience. To apply, please detail your experience with customer service analysis, outline your Excel/data analysis skills and tools utilized, provide an anonymized sample report or dashboard, and indicate your time zone and weekly availability.

Need customer service from usa for seo project

I need someone who is familiar with search engine optimization. You will interview customers every day via WhatsApp and send us their reports on their search engine optimization needs. Search engine optimization in usa is preferred. You must live in usa in order to work on this project. Payment will be $111 usd a month for 7 hrs work every month. You must be able to type at 15 wpm and possess business admin skills.

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X3 People For Customer Service Calls

Hello, Next week, 12th - 16th of January we require three UK based native British people to call through those who have registered to attend one of our forthcoming events and confirm their attendance. Mon 12th - Fri 16th, Jan 9am - 5pm High volume of calls Outbound confirmation calls A short and friendly call You must: Be UK based Available for a short Zoom interview Be available Mon - Fri 9-5 with no distractions Excellent telephone voice Comfortable with high volume of calls Pay: £120/day x 5 days = £600 Thank you.

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Office Manager / Customer Service Executive – Virtual Assistant

We are looking for an experienced virtual assistant to help with office management and customer service coordination tasks. Tasks include: * Office management and virtual assistant support to senior management * Managing inboxes and handling customer and client correspondence * Initiating and following up on new client communications * Processing monthly invoices and managing subscription renewals * Chasing reports and coordinating contractors and junior staff * Coordinating calls, updates, and internal communications We are looking for someone who: * Has strong experience as a virtual assistant, office manager, or customer service executive * Has previous experience using Xero and CRMs such as HubSpot and Freshworks * Is used to meeting deadlines and managing multiple tasks * Is able to work independently with minimal supervision * Communicates clearly and professionally in English Commissions and performance bonuses are available. References may be requested. This starts at around 10 hours per month, with regular repeat work and the option to increase hours over time by mutual agreement. We are based in London, but this is a virtual role.

pre-funded

I Need a Services Pitch Deck

Hi there, I'm looking for a reliable graphic designer with B2B experience to turn my content into a pitch to fire out to potential future clients. Bonus if you have a good grasp on copywriting, as I could do with a 2nd pair of eyes on what I've written (open to feedback! NO CHATGPT.) I am just starting out in my freelance career, but if all goes well there will be more work in the future (for the right freelancer) with creating a website and logo. So web design experience is great, but not essential at this stage. If we work well together then there's even more potential for future collaboration, as potential clients may have need for quick design tasks (brochure, website editing) which I would be overseeing and would need someone reliable to reach out to. Happy to pay extra if this project takes longer than expected (edits, content tweaks). You are also free to take your time with this, but would prefer within 3 weeks. Please share your portfolio with your message. Thanks Look forward to hearing form you! Dom

Hubspot progarming and set up

Two hours work... I am seeking an expert in HubSpot programming and setup to assist with organizing my extensive customer database, which contains 9,000 entries. The objective is to tidy up the data, enabling a clear customer view for effective categorization from 2021 to 2030 and beyond, facilitating targeted marketing efforts. I require the ability to search, engage, and categorize customers effortlessly. Despite my attempts, I have encountered significant obstacles. I need this task completed urgently, ideally within two hours, and I am offering £100 for this prompt service.

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I need cost accounting services

I’m looking for a management accountant to help calculate accurate cost per unit for products in a farm / food production business. Scope includes: Labour, rent, overheads Variable and fixed costs Simple, practical unit-costing model (Excel preferred) This is a clearly defined, cost-focused project (not statutory accounts), intended to support pricing and profitability decisions. Requirements: Experience in management / cost accounting Product-based business experience preferred Efficient, commercially minded approach Budget: Looking for a cost-effective solution — please include your fixed price or hourly rate, estimated time, and approach. Potential for ongoing work if successful.

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Sope with customer login portal

I currently sell products over the phone to recurring customers. I would like for them to be able to log in, see there bespoke pricing, there orders and be able to place an order.

Required advertisement for a translation service

I need an image created, such as it can be posted on social media to advertise for translations in English, German and Spanish. And 2 videos, very short ones , around 10 seconds one advertising English classes and one translations. Design must be eye catching and memorable, I would even dare to say a bit flashy. The pictures as example are the old ones that have not been very well made but contain the info needed. I am very happy to provide any support to help and explain in more detail or clear things out for the designer.

Legal services

We are in search of a meticulous and dependable freelance Legal Services Specialist to assist with our ongoing legal and business requirements. This position is perfect for a qualified legal professional experienced in contract drafting, legal research, and compliance support. The freelancer will be tasked with drafting, reviewing, and revising various legal documents including contracts, agreements, NDAs, and privacy policies. They will conduct thorough legal research, provide clear summaries, and offer guidance on regulatory compliance. Additionally, the role involves ensuring all documents align with applicable laws and best practices, while also assisting with corporate legal matters as needed. Ideal candidates will possess proven experience in providing legal services, a strong grasp of contract law, and impeccable English writing skills. The ability to convey complex legal concepts in a straightforward manner is essential, and familiarity with international clients or cross-border issues is advantageous.

Hi, I need a simple one-page website for an adult BDSM service.

I am seeking a proficient web developer to design a streamlined one-page website for an adult BDSM service. This site must prioritize SEO optimization to enhance organic visibility on search engines, avoiding reliance on paid advertising. Essential features include a contact button linked to WhatsApp, Telegram, or a contact form. The content should emphasize themes of consent, privacy, safety, and exclusively private sessions for individuals aged 18 and above. Please provide your estimated delivery timeline along with a detailed outline of the specific SEO strategies you intend to employ. Thank you for considering this project.

Mystery Shopper (U.S. Only) – Retail & Service Evaluation

We are in search of dependable U.S.-based mystery shoppers to conduct evaluations of retail environments and service locations. This role entails performing discreet visits, keenly observing customer service interactions, and providing structured feedback through concise reports. Prior experience is not necessary, making this an excellent opportunity for individuals looking to engage in market research. Applicants must possess strong attention to detail, the ability to adhere to written directives, and ensure prompt communication and submission of reports. This is a legitimate mystery shopping opportunity with no associated fees at any stage. Only qualified candidates will receive further communication.

Professional Graphic Design Service

I am looking for a creative Graphic Designer to design professional and eye-catching social media graphics for brand promotion. The designs should be modern, clean, and aligned with my brand identity. The designer should be skilled in Canva or Adobe tools and able to deliver high-quality visuals within a short time. Sample files and guidelines will be provided. This is a remote project with potential for future work.

Freelance Email Support Specialist (Remote)

A dedicated Freelance Email Support Specialist is needed to join our remote team. The ideal candidate will possess exceptional communication skills and a keen ability to provide outstanding customer service via email. Responsibilities include addressing customer inquiries, resolving issues, and ensuring a positive experience for all clients. Proficiency in email management tools and a strong understanding of customer relationship management are essential. This role offers flexibility and the opportunity to work in a dynamic environment. If you are detail-oriented and passionate about helping others, we invite you to apply.

Legal Services and Litigation

I have been running www.350ppm.co.uk since 2017. During this time, several potential litigation projects have arose, many of which will starting bouncing up against the statute of limitations in 2026. They mostly refer to shareholder matters and non provision of services. In most cases we are the plaintiff. I am looking for soneonebthat can assist me with these for a hourly rate and success fee.

Video Testimonial - Product/Services

We are looking for individual to create a self recorded video testimonial of a product, it's short video of max 50-60 seconds. Should have: 1. Good Communication skills 2. Good Camera Quality 3. Clear Background 4. No background voice.

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Guest Posting Services

Hi, I need guest posting services on the following magazines: Wired Venturebeat 5 chicago Tribune ffnews usmagazine

Remote Admin & Accounts Assistant – Part-Time/Paid Training

We are seeking to hire a Remote Admin & Accounts Assistant who is organized, customer-focused and confident working independently. You will assist with admin,accounts and customer service tasks to keep our day-to-day operations running smoothly.No prior experience is needed as we provide full paid training. Responsibilities: Keep databases and records accurate and up to date Track purchase orders and supplier deliveries Research products and sales data to support decisions Provide helpful,professional customer service to the team and partners Assist with basic HR admin tasks Join supplier calls and product demos Support other admin duties as needed Incentives: Paid training and ongoing support Flexible part-time hours (remote) Supportive international team Career growth potential and long-term work Secure payments through pph.com Submit a short cover letter and CV via peopleperhour.com explaining why you’d be a great fit for this role.

Freelance Email Support Specialist

I am hiring a Freelance Email Support Specialist to manage structured client communication, send updates, and handle routine queries. This role will ensure professional and timely email interactions for my clients. Key responsibilities: - Respond to client emails using provided templates and guidelines - Send regular updates, confirmations, and follow-up messages - Handle routine inquiries about services, timelines, and deliverables - Forward complex or technical questions to the appropriate team member - Maintain email organisation, labels, and tracking - Log key interactions and issues in a simple spreadsheet Your are : - Excellent written English with professional tone - Experience handling customer/client emails or support - Strong attention to detail and ability to follow processes - Good time management to handle email volume efficiently - Familiarity with Gmail, Outlook, or email client tools - Basic Excel/Google Sheets for logging interactions Project details: - Remote freelance role - Part-time flexible hours (to be agreed) - Short-term with potential for ongoing work - Payment: hourly or fixed price based on volume To apply: - Share your email support or customer service experience - Provide a sample professional email response - Mention your time zone and daily availability - List any relevant tools you use (Gmail, HubSpot, etc.)