Customer Service Projects

Contract Customer Service Analyst

I am seeking a skilled Contract Customer Service Analyst to evaluate service performance and deliver data-driven insights to improve service quality and the overall client experience. The ideal candidate will be organised, detail-oriented, and capable of transforming support data into actionable process improvements. Responsibilities Respond to client inquiries and concerns in a timely and professional manner Analyse and monitor service issues to identify patterns and trends that facilitate process improvements Ensure a consistently high standard of service is maintained at all times Track and document support questions and resolutions for internal records Serve as a subject matter expert on internal policies, procedures, products, and services Develop training materials on products and services for internal teams Please highlight your service analysis and trend documentation experience in your proposal. We seek an independent professional to maintain our high standards and look forward to your application!

Contract Customer Service Analyst

I am seeking a skilled Contract Customer Service Analyst to evaluate service performance and deliver data-driven insights to improve service quality and the overall client experience. The ideal candidate will be organised, detail-oriented, and capable of transforming support data into actionable process improvements. Responsibilities * Respond to client inquiries and concerns in a timely and professional manner * Analyse and monitor service issues to identify patterns and trends that facilitate process improvements * Ensure a consistently high standard of service is maintained at all times * Track and document support questions and resolutions for internal records * Serve as a subject matter expert on internal policies, procedures, products, and services * Develop training materials on products and services for internal teams Please highlight your service analysis and trend documentation experience in your proposal. We seek an independent professional to maintain our high standards and look forward to your application!

Contract Customer Service Analyst

I am seeking a skilled Contract Customer Service Analyst. The ideal candidate will evaluate service performance and deliver data-driven insights to improve service quality and overall client experience. Key Responsibilities: Respond to client inquiries and concerns in a timely and professional manner Analyse and monitor service issues to identify patterns and trends that facilitate process improvements Ensure a consistently high standard of service is maintained at all times Track and document support questions and resolutions for internal records Serve as a subject matter expert on internal policies, procedures, products, and services Develop training materials on products and services for internal teams If you are organised, detail-oriented, and experienced as a Contract Customer Service Analyst, I look forward to hearing from you!

Inbound Customer Support Specialist

We are looking for a reliable Customer Support Specialist to assist with managing our internal help desk. This role is strictly focused on responding to inbound customer inquiries and providing support through our existing business email and ticketing systems. Responsibilities Resolving incoming customer queries and support tickets professionally. Assisting existing users with account-related questions and troubleshooting. Maintaining high satisfaction levels through clear and helpful communication. Escalating specific technical issues to our internal management team. Please submit your proposal with a brief overview of your experience in customer service and your general availability. I look forward to reviewing your application!

Re: Services/Products Promotion

Hi. I need someone that can promote my services below: Translation services Academic Writing Services Plumbing and Building Materials. You can check my attached flyers or create a very beautiful and compelling ones.

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X8 People Need for Customer Service Calls - TEMP - ONE WEEK

PLEASE do not apply without reading the entire post. ***** UK ONLY - British accent ONLY ***** Hello, We are looking for 8 UK BASED & Native British Speaking people to complete a high volume of outbound customer service calls. You will be calling people who have already registered for a virtual webinar to confirm their attendance and answer any immediate questions about the event. These are enjoyable calls but VERY high volume and Full Time Monday to Friday for ONE WEEK. YOU MUST: Be available Mon 11th - Fri 15th of MAY 10AM - 6PM Have EXCELLENT WIFI Able to work from home in a quiet environment Be comfortable doing a HIGH volume of outbound calls Be a fast learner THE PERFECT PERSON: Is SUPER friendly Bubbly Outgoing Bold with personality Great telephone voice PAY: £120/day x 5 days = £600 Thank you. Scotty

Glam Track

GlamTrack – Salon Website Project Description GlamTrack is a modern, elegant, and fully responsive salon management and booking website designed to enhance the beauty service experience for both customers and salon owners. The platform provides a smooth and user-friendly interface where clients can easily explore services, check pricing, view stylist profiles, and book appointments online in just a few clicks. The website is built with a premium UI/UX design focused on simplicity, speed, and accessibility across all devices including mobile, tablet, and desktop. GlamTrack includes essential features such as online appointment scheduling, service categories (hair, skincare, makeup, spa), customer reviews, and a gallery showcasing salon work. For salon administrators, GlamTrack offers a powerful backend system to manage bookings, staff schedules, services, and customer data efficiently. It can also include automated notifications, email confirmations, and analytics to track business performance.

"New Customer" Conversion Phone Sales

Position Purpose This appointment operates as the primary professional gateway for landlords, managing agents, and property operators seeking immediate guidance on regulatory compliance and enforcement exposure within England, with responsibility to convert those enquiries into paying clients. This is a sales role requiring strong human sales skills and availability for UK working and evening hours, making UK based candidates most suitable. Comfort must be demonstrated in asking direct and sometimes difficult questions to obtain accurate and truthful answers. Information must be gathered efficiently and prospects must be guided with authority to book and pay for a consultation. Each lead will already have identified a need for the firm’s services. The role requires structured interviewing, qualification against the firm’s offering, and progression to a paid, high value consultation with the Casework Director. Responsibility includes disciplined management of inbound and outbound communications, rapid extraction of relevant information, and structured progression of enquiries into retained legal consultations valued in excess of £500. This is not an administrative post. This is a revenue enabling, compliance sensitive, front line role requiring judgement, authority, and measurable commercial impact. Key Responsibilities All telephone engagements must be conducted promptly, professionally, and with controlled authority. Approved diagnostic frameworks and scripts must be followed precisely during initial development in the role. Conversations must be steered firmly to maintain focus, clarity, and relevance. All required data must be captured accurately in real time and recorded in compliance with internal standards. The seriousness of each legal issue must be assessed through structured questioning, with matters triaged appropriately. Where appropriate, callers must be confidently guided towards booking a paid consultation. Financial transactions must be processed calmly, securely, and in accordance with company procedures. Between 20 and 30 calls per day will be managed once established in the role. A minimum of 2 structured triage calls per hour is expected during a 6 to 7 hour working day once competent. All personal and case information must be verified verbally and confirmed for accuracy. All post booking communications must be triggered correctly without omission. Any inconsistency, uncertainty, or legal risk must be escalated immediately. Absolute Requirements Fluent spoken English is mandatory, delivered with clarity, confidence, and a professional tone. A natural alignment with England based communication standards is required. A working understanding of UK address structures, postcode formats, local authority terminology, and regulatory language is essential. Strict adherence to process and compliance protocols is non negotiable. Each call must be conducted with calm authority and commercial awareness. Experience Required Prior experience in a structured telephone environment such as professional services intake, regulated sales, or call centre operations is required. Proven success in converting prospects into paid professional services is essential. Experience handling high value transactions and processing card payments by telephone is required. Experience working in target driven environments is expected. Exposure to legal, property, or compliance sectors is desirable. Skills and Attributes Strong listening capability with the ability to isolate key facts quickly. Ability to redirect conversations while maintaining authority. Commercial confidence to secure payment when appropriate. High attention to detail with zero tolerance for inaccuracy. Resilience under sustained call volume. A composed and authoritative telephone presence. Professional scepticism with no assumptions made. Security and Integrity References must be verifiable. Background screening will be required. Confidentiality and data protection standards must be upheld at all times. Sensitive legal and financial information will be handled, requiring absolute integrity. Working Pattern Availability of 6 to 7 hours per day is required. Call volumes must be managed within that period without backlog. Flexibility may be required to meet demand. Final Statement This appointment sits at the commercial heart of the organisation. It requires discipline, structure, authority, and commercial awareness. This role suits an individual who understands that precision and control generate trust and results, and who is capable of converting new customer engagement into retained business through structured relationships.

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CRM & Customer Support System Implementation Specialist

Project Overview We are building a complete customer service operation from scratch and are looking for an experienced professional (or small team) to design, implement, and deploy an end-to-end system. This includes CRM setup, customer support/ticketing system, communication integrations, reporting dashboards, and workflow automation. Scope of Work • Set up and configure a CRM system (HubSpot) • Implement a customer support/ticketing system (Zendesk, Freshdesk, or equivalent) • Integrate communication channels (Email, Phone, Live chat, (WhatsApp/social) Chatbot • Design workflows (Ticket routing, SLA tracking, Escalation processes) • Build reporting dashboards (Response time, Resolution time, KPIs) • Create knowledge base (internal + customer-facing) • Ensure all systems are integrated and working seamlessly Key Deliverables • Fully configured CRM system • Functional support/ticketing platform • Omnichannel communication setup • Automated workflows and SLAs • Reporting dashboards • Documentation (SOPs / system usage guides) • Basic team training (optional but preferred) Required Skills & Experience • Proven experience implementing CRM systems • Strong background in customer support platforms • Experience with API integrations and automation tools • Ability to design scalable workflows and processes • Experience building dashboards and reporting systems • Strong problem-solving and system architecture skills Preferred Experience • Experience building systems from scratch • Knowledge of customer experience (CX) frameworks • Experience working with service-based businesses or contact centres What We’re Looking For • Someone who can take ownership of the full system setup • Practical, solution-focused approach • Clear communication and structured delivery • Ability to recommend the best tools (cost vs performance) Application Requirements • Examples of similar systems built • Recommended tools/platforms and justification • Estimated timeline • Proposed approach • Rate (fixed)

Need to automate customer engagement workflows

Seeking an experienced automation specialist to design and implement streamlined customer engagement workflows. The project entails mapping current touchpoints, creating automated sequences for onboarding, nurturing, and re-engagement, integrating CRM and communication platforms, and establishing KPIs and monitoring. Deliverables include documented workflows, tested automations, error handling, and optimization recommendations to enhance retention and conversion efficiency.

Marketing for Hong Kong Macau China limousine Service Provider

Job Title: Online/Offline Marketing Manager (Travel Industry Experience Preferred) About Us: We are a premium transfer service provider in the Greater Bay Area, operating luxury 7-seater vans and sedans. We offer point-to-point pick-up and drop-off between Hong Kong, Macau, and mainland China. All our drivers speak fluent English. What We're Looking For: An experienced online/offline marketing manager to help us promote our services across different digital and offline channels that target South East Asia and India customers Ideal Candidates: · Experienced travel agency professionals, or · Someone with a background in the tourism industry · Existing client networks or promotion channels are a plus Compensation: $20 USD per paying customer you refer to us (no cap) We are seeking: Travel agencies or tourism professionals with proven experience. Also knowing India and/or South East Asia Market is a big plus!

Google Display Network (GDN) campaign setup + landing page CRO

We're AI Realty (https://airealty.global/) — a SaaS platform for automated real estate advertising. We have an existing customer base and want to launch a Google Display Network (GDN) retargeting and prospecting campaign against it. We need a Google Ads specialist who can move fast and also has an eye for landing page conversion. Scope of work: • Set up a GDN campaign using our existing customer/audience base (remarketing lists + lookalike) • Targeting strategy, ad group structure, placements and bidding setup • Creative brief or basic banner variants (static) • Review of airealty.global landing page — quick CRO recommendations to support the campaign • Handover with campaign notes and performance baseline Timeline: live within 3–5 business days You're the right fit if you: • Have run GDN campaigns at similar SaaS or service businesses • Can show results (CTR, CPL, ROAS) from past campaigns • Think about the full funnel — not just the campaign setup Budget: up to €235 This is a fixed-price project with potential for ongoing management if results are good. Please share 1–2 relevant campaign cases when applying.

Promotion of architectural services for a day event

Freelance Property Marketing / Lead Generation Representative – 1 Day Approx 5 hour (London) (IN PERSON UK BASED ROLE - CANNOT BE DONE REMOTELY) We are seeking a confident and experienced property-focused marketing/lead generation professional to represent our business at a landlord and investor event at Brent Civic Centre, in collaboration with Brent Council. Role: * Engage with landlords, investors, and property professionals * Proactively start conversations and promote our services * Capture qualified leads and contact details * Represent our brand professionally at our sponsor table Requirements: * Strong communication and networking skills * Experience in property, real estate, or built environment preferred * Confident, proactive, and personable Goal: Generate high-quality contacts and potential clients from the event. Please share relevant experience.

High-Impact Facebook Ad Design - Planning Services London

We are looking for a graphic designer to create a high-quality, eye-catching Facebook/Instagram advert for our planning and architectural services business. We already have a strong example of the style we want (attached), and we need a new version created in the same layout and branding. We have also attached additional images that we would like used — the new ad should follow the same visual style and structure as our existing local ad. The ad should follow a before-and-after transformation format, showing: Existing property (smaller / dated) Proposed transformation (modern extension / open-plan space) The goal is to create a visually striking ad that immediately grabs attention and clearly communicates the transformation. Key requirements: Match our existing black / red / white branding style Follow the same layout and feel as our current ad Use the additional images provided Clean, professional layout with strong visual hierarchy High-quality, realistic imagery (UK-style homes preferred) Text to include: Headline: “Need More Space But Don’t Want to Move?” Subtext: “Transform your home with a well-designed extension, loft conversion or garden building — while increasing your property’s value” Service section: Measured Surveys Design & Planning Drawings Planning & LDC Applications Submission & Council Liaison CTA: “Free Feasibility Check” We want this to feel premium, modern, and similar in quality to high-end property marketing. The final output should be suitable for Facebook and Instagram ads. We are also looking to build an ongoing relationship for future ad campaigns.

I want to make Facebook video advertising

Seeking a captivating Facebook video ad for a small building company. Project requires a concise, professional 15–30 second video highlighting services, craftsmanship, completed projects, and customer trust. Deliverables: storyboard, motion graphics, royalty-free music, captions, and a final MP4 optimized for Facebook Ads. Tone: trustworthy, polished, and engaging. Experience with construction-related advertising and portfolio examples preferred. Timely delivery and two revision rounds required.

Freelance Customer Support Agent Needed

We are looking for a professional and reliable customer support agent to assist with handling customer inquiries and providing a smooth support experience. The role involves responding to customer questions, resolving issues, and ensuring accurate communication and record-keeping within our support system. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or support channels Provide clear and accurate information about products or services Investigate customer complaints and service issues Troubleshoot problems and offer appropriate solutions Escalate complex cases to the relevant internal teams Process orders, returns, refunds, and exchanges Maintain accurate and up-to-date customer records This is an ongoing opportunity for someone dependable, organized, and customer-focused. Strong communication and problem-solving skills are required. Experience in customer support or help desk roles is an advantage—please send your proposal.

Virtual Assistant / Customer Support & Dispatch Coordinator

Job Type: Remote Hourly rate is $6 (possible raise if you do a good job) 11 AM - 9 PM EST Mon - Fri Industry: Delivery / Customer Service / Dispatch Support Job Overview: I am looking for a reliable, organized, and responsive virtual assistant to help manage customer service and basic dispatch-related communication for my delivery business. The role is mainly focused on confirming incoming payments, helping resolve issues between drivers and customers, and handling day-to-day support problems as they come up. This is a customer service and operations support role. I do not need someone who is overly sales-focused. I need someone calm, professional, detail-oriented, and good at solving problems quickly. Main Responsibilities: - Monitor incoming payments and confirm that payments have been received - Communicate with customers and drivers regarding order-related issues - Help resolve problems during deliveries - Assist with driver/customer communication when delays or misunderstandings happen - Help coordinate solutions if a driver has an issue during a delivery - Keep order communication organized and clear - Escalate serious issues when necessary - Provide fast, professional, and polite customer service Ideal Candidate: - Speaks and writes English well - Has previous virtual assistant, customer service, or dispatch experience - Is highly responsive and dependable - Can stay calm under pressure - Has strong communication and problem-solving skills - Pays close attention to detail - Can follow systems and instructions carefully - Is comfortable communicating with both customers and drivers - Can work independently without needing constant supervision Workload: The business handles up to about 12 orders per day at maximum, so this is not a high-volume call center environment. However, I need someone who can remain available during working hours, respond quickly, and help keep operations smooth. What I Need Most: - Reliability - Good judgment - Clear communication - Fast response times - Professionalism - Ability to solve issues without creating more confusion

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Build a business plan service for new businesses

I want to build a service where I help people write their own business plans and start their businesses. I’m looking for an experienced business writer or consultant to help me create a strong business plan template, structure, and guidance that I can use with clients. The goal is to make it simple and clear for beginners who have never written a business plan before. This may include: Creating a business plan template Writing examples for each section (executive summary, marketing, finance, etc.) Structuring step-by-step guidance for beginners Helping me understand how to guide clients through the process I want something practical, easy to use, and beginner-friendly. There may be ongoing work if this goes well. Please share any relevant experience with business plans or startup support.

Professional Copywriting Services for Marketing

I am looking for a skilled copywriting expert to help create high-quality, persuasive, and engaging content for my business. The goal is to improve brand communication, attract potential customers, and increase conversions through clear and impactful writing. The scope of work may include: Website landing page copy, Product or service descriptions, Social media captions and promotional content, Email marketing copy (promotions, newsletters, outreach), Company profile / About Us content, SEO-friendly blog articles (optional). The ideal freelancer should have strong experience in copywriting, excellent grammar skills, and the ability to adapt tone depending on the target audience. Creativity, attention to detail, and understanding of marketing psychology are highly valued. Deliverables should be original, plagiarism-free, and tailored to business objectives. I am looking for someone reliable for both one-time projects and potential long-term collaboration.

Logo Design for new Dog Walking & Pet Service Business

Hi there. This is for my mother's new business project. She's look for a logo design that can be used on: new website, local business cards and larger Vinyl for her Van. The company is called 'Not Just Dog Walking'. The service she will offer is dog walking as well as other pet services. However for the logo she would just like 'Home Visits' and 'Pets to Vets' called out. We ran simple idea through AI, but this is not what she is after, so please don't use for basis - i.e. she does not want a block background... but she was just trying to throw whats in her head at it. However it is useful for colour pallet, as would like Darker Green and Dark Grey (note the Van is Silver, have added a pic for reference) so would want to look good against that, and the wording is what she wants included. Just some other context, she lives quite remote countryside of Sussex. Although dogs will be the bread and butter of the business, she will offer pet servies for dogs, cats, birds, parrots, rabbits, etc. Hopefully you can help with some more modern design but in-keeping with the type of business. She's not looking for too much going on or pics of dogs, etc. Something a bit slicker.