Customer Service Projects

"New Customer" Conversion Phone Sales

Position Purpose This appointment operates as the primary professional gateway for landlords, managing agents, and property operators seeking immediate guidance on regulatory compliance and enforcement exposure within England, with responsibility to convert those enquiries into paying clients. This is a sales role requiring strong human sales skills and availability for UK working and evening hours, making UK based candidates most suitable. Comfort must be demonstrated in asking direct and sometimes difficult questions to obtain accurate and truthful answers. Information must be gathered efficiently and prospects must be guided with authority to book and pay for a consultation. Each lead will already have identified a need for the firm’s services. The role requires structured interviewing, qualification against the firm’s offering, and progression to a paid, high value consultation with the Casework Director. Responsibility includes disciplined management of inbound and outbound communications, rapid extraction of relevant information, and structured progression of enquiries into retained legal consultations valued in excess of £500. This is not an administrative post. This is a revenue enabling, compliance sensitive, front line role requiring judgement, authority, and measurable commercial impact. Key Responsibilities All telephone engagements must be conducted promptly, professionally, and with controlled authority. Approved diagnostic frameworks and scripts must be followed precisely during initial development in the role. Conversations must be steered firmly to maintain focus, clarity, and relevance. All required data must be captured accurately in real time and recorded in compliance with internal standards. The seriousness of each legal issue must be assessed through structured questioning, with matters triaged appropriately. Where appropriate, callers must be confidently guided towards booking a paid consultation. Financial transactions must be processed calmly, securely, and in accordance with company procedures. Between 20 and 30 calls per day will be managed once established in the role. A minimum of 2 structured triage calls per hour is expected during a 6 to 7 hour working day once competent. All personal and case information must be verified verbally and confirmed for accuracy. All post booking communications must be triggered correctly without omission. Any inconsistency, uncertainty, or legal risk must be escalated immediately. Absolute Requirements Fluent spoken English is mandatory, delivered with clarity, confidence, and a professional tone. A natural alignment with England based communication standards is required. A working understanding of UK address structures, postcode formats, local authority terminology, and regulatory language is essential. Strict adherence to process and compliance protocols is non negotiable. Each call must be conducted with calm authority and commercial awareness. Experience Required Prior experience in a structured telephone environment such as professional services intake, regulated sales, or call centre operations is required. Proven success in converting prospects into paid professional services is essential. Experience handling high value transactions and processing card payments by telephone is required. Experience working in target driven environments is expected. Exposure to legal, property, or compliance sectors is desirable. Skills and Attributes Strong listening capability with the ability to isolate key facts quickly. Ability to redirect conversations while maintaining authority. Commercial confidence to secure payment when appropriate. High attention to detail with zero tolerance for inaccuracy. Resilience under sustained call volume. A composed and authoritative telephone presence. Professional scepticism with no assumptions made. Security and Integrity References must be verifiable. Background screening will be required. Confidentiality and data protection standards must be upheld at all times. Sensitive legal and financial information will be handled, requiring absolute integrity. Working Pattern Availability of 6 to 7 hours per day is required. Call volumes must be managed within that period without backlog. Flexibility may be required to meet demand. Final Statement This appointment sits at the commercial heart of the organisation. It requires discipline, structure, authority, and commercial awareness. This role suits an individual who understands that precision and control generate trust and results, and who is capable of converting new customer engagement into retained business through structured relationships.

"New Customer" Conversion Phone Sales

Position Purpose This appointment operates as the primary professional gateway for landlords, managing agents, and property operators seeking immediate guidance on regulatory compliance and enforcement exposure within England, with responsibility to convert those enquiries into paying clients. This is a sales role requiring strong human sales skills and availability for UK working and evening hours, making UK based candidates most suitable. Comfort must be demonstrated in asking direct and sometimes difficult questions to obtain accurate and truthful answers. Information must be gathered efficiently and prospects must be guided with authority to book and pay for a consultation. Each lead will already have identified a need for the firm’s services. The role requires structured interviewing, qualification against the firm’s offering, and progression to a paid, high value consultation with the Casework Director. Responsibility includes disciplined management of inbound and outbound communications, rapid extraction of relevant information, and structured progression of enquiries into retained legal consultations valued in excess of £500. This is not an administrative post. This is a revenue enabling, compliance sensitive, front line role requiring judgement, authority, and measurable commercial impact. Key Responsibilities All telephone engagements must be conducted promptly, professionally, and with controlled authority. Approved diagnostic frameworks and scripts must be followed precisely during initial development in the role. Conversations must be steered firmly to maintain focus, clarity, and relevance. All required data must be captured accurately in real time and recorded in compliance with internal standards. The seriousness of each legal issue must be assessed through structured questioning, with matters triaged appropriately. Where appropriate, callers must be confidently guided towards booking a paid consultation. Financial transactions must be processed calmly, securely, and in accordance with company procedures. Between 20 and 30 calls per day will be managed once established in the role. A minimum of 2 structured triage calls per hour is expected during a 6 to 7 hour working day once competent. All personal and case information must be verified verbally and confirmed for accuracy. All post booking communications must be triggered correctly without omission. Any inconsistency, uncertainty, or legal risk must be escalated immediately. Absolute Requirements Fluent spoken English is mandatory, delivered with clarity, confidence, and a professional tone. A natural alignment with England based communication standards is required. A working understanding of UK address structures, postcode formats, local authority terminology, and regulatory language is essential. Strict adherence to process and compliance protocols is non negotiable. Each call must be conducted with calm authority and commercial awareness. Experience Required Prior experience in a structured telephone environment such as professional services intake, regulated sales, or call centre operations is required. Proven success in converting prospects into paid professional services is essential. Experience handling high value transactions and processing card payments by telephone is required. Experience working in target driven environments is expected. Exposure to legal, property, or compliance sectors is desirable. Skills and Attributes Strong listening capability with the ability to isolate key facts quickly. Ability to redirect conversations while maintaining authority. Commercial confidence to secure payment when appropriate. High attention to detail with zero tolerance for inaccuracy. Resilience under sustained call volume. A composed and authoritative telephone presence. Professional scepticism with no assumptions made. Security and Integrity References must be verifiable. Background screening will be required. Confidentiality and data protection standards must be upheld at all times. Sensitive legal and financial information will be handled, requiring absolute integrity. Working Pattern Availability of 6 to 7 hours per day is required. Call volumes must be managed within that period without backlog. Flexibility may be required to meet demand. Final Statement This appointment sits at the commercial heart of the organisation. It requires discipline, structure, authority, and commercial awareness. This role suits an individual who understands that precision and control generate trust and results, and who is capable of converting new customer engagement into retained business through structured relationships.

opportunity

Redesign of FM services website

I am looking to redesign and modernise my existing services website, which is built on WordPress and hosted through SiteGround. The aim is to create a modern, professional, visually appealing website that clearly communicates my services, improves the user experience, and makes it easier for potential clients to find information and get in touch. I would like to retain WordPress as the website platform while improving the overall design, layout, navigation, and functionality. 1. Website Redesign Modernise the existing website with a clean, professional, contemporary design. Improve the layout, typography, colours, imagery, and overall visual consistency. Ensure the website is fully responsive and works seamlessly across desktop, tablet, and mobile devices. Improve navigation and make key information easy to find. 2. Additional Pages Create new pages for specific services and other relevant information. Develop clear, well-structured page layouts that showcase each service effectively. Ensure consistency in design and branding across all pages. Improve calls to action to encourage enquiries and potential client conversions. 3. User Experience & Functionality Simplify the website structure and improve the visitor journey. Review existing functionality and recommend improvements where appropriate. Ensure contact forms and enquiry routes work correctly. Make the website easy for me to update and maintain independently. 4. SEO & Performance Preserve existing SEO value wherever possible. Review page titles, headings, URLs, metadata, and internal linking. Improve website speed and performance where practical. Ensure the website follows SEO-friendly design and development practices. 5. WordPress & SiteGround Compatibility Work within my existing WordPress installation and SiteGround hosting environment. Review the current theme, plugins, and setup before recommending significant changes. Ensure the redesigned website remains secure, stable, and compatible with the existing hosting environment. Provide a backup before making significant changes. want a modern, professional, easy-to-navigate website that reflects the quality of my services, builds trust with visitors, and generates more enquiries. I am looking for someone who can review the existing website, suggest improvements, implement the redesign, and create the additional pages required. Please include examples of previous WordPress redesign projects, your recommended approach, estimated timescale, and a breakdown of costs. The existing website is built on WordPress and hosted by SiteGround.

Part-Time Remote Operations Assistant — UPrint Ltd

Hours: 10–15 hours per week, Monday to Friday Location: Fully remote, UK-based preferred Budget: £15–£17 per hour, depending on experience Start: November/December 2026 UPrint Ltd is an established printer supply and maintenance business looking for a reliable, organised remote assistant to help manage day-to-day operations. Responsibilities: - Monitor and respond to customer emails - Log printer faults and coordinate external engineers - Process customer orders and supplier purchases - Arrange deliveries and installation appointments - Maintain accurate customer and job records - Provide additional administrative cover during holidays We're looking for someone with excellent communication skills, confidence using Microsoft 365 and experience in customer service or operational administration. Previous printer industry experience would be useful but is not essential. Full training will be provided. The role would suit an experienced freelance administrator looking for regular, long-term work with flexible hours. Please apply with your relevant experience, hourly rate and availability.

opportunity

PollyHQ - Customer acquisition

Just launched www.pollyhq.com in the UK. It is a UK focused business. Seeking quotes to set up customer acquisition campaigns using social channels. Looking for someone who is based IN THE UK. Sign up and experience the site fully before contacting me please, so that you know and understand the product before you bid.

Didit 'Know Your Customer' Integration (WordPress)

We're looking for a UK-based WordPress/PHP developer to build a custom plugin that connects our website to the Didit identity verification API. You'll need solid experience with third-party REST APIs, webhooks and secure WordPress development, and a working knowledge of UK GDPR. Please send a fixed-price quote along with examples of similar integration work.

Customer co-ordination (technical projects) casual basis

Seeking a Japanese-speaking customer co-ordinator for technical projects on a casual basis. You will collaborate with a technical specialist to deliver professional services to clients in Japan, managing communications, scheduling, and issue resolution. Strong Japanese communication, cultural sensitivity, organizational skills, and experience liaising between technical teams and customers are essential. Responsibilities include co-ordinating project tasks, clarifying requirements, facilitating meetings, tracking progress, and ensuring client satisfaction. Prior experience with technical projects and fluent Japanese is required.

Need simple one page website

Create a polished, responsive one-page website for an airport transfer company. The page should feature clear branding, concise service descriptions, pricing or booking overview, and a prominent call-to-action button that opens WhatsApp for direct customer inquiries. Ensure mobile-first design, accessible layout, fast load performance, and clean, modern aesthetics. Provide well-structured HTML/CSS (and minimal JavaScript for the WhatsApp link) ready for deployment.

Internal Training Notes Index for Customer Support Work

When someone new starts helping me with customer support, they need to understand my way of handling messages, my templates, my tags, and my internal rules. Right now, all that information is scattered across different documents and chats, with no clear order. I want a simple index that shows where each training topic lives and how it fits together. This is a one‑off setup job with a small, fixed deliverable. You will receive: My existing training materials (notes, docs, chat exports, template links, workflow descriptions – roughly 10–20 files or sections). A short note from me describing the main topics a new helper needs to learn (for example: inbox triage, tagging system, templates, escalation rules, response‑time targets). Your work will include: Reviewing all the materials I provide and grouping them into logical training topics (for example: “Getting Started”, “Inbox Triage”, “Tags & Labels”, “Templates & Macros”, “Escalation Rules”, “Weekly Review”). Creating a simple index (Google Doc or Sheet) with: Topic name Short description of what’s covered Link or reference to the source file/section Suggested order for learning (1, 2, 3, etc.) Ensuring the index is easy to scan so a new helper can see at a glance what they need to learn and where to find it. Adding brief instructions (half a page max) on how to use the index during onboarding. Delivering: One final training notes index file (Google Doc or Google Sheet). A short instruction note (can be on the first page of the same file). This index is only for my internal use when onboarding someone to help with customer support. It will not be shown to customers or posted on any website or external platform. If you have experience creating training indexes, onboarding docs, or similar internal resources for customer service or virtual assistant work, please send a message with: A brief description of any similar onboarding or training documentation you’ve built. How you keep training materials clear and easy to follow for someone new.

Pet loving Admin Assistant

I'm looking for a reliable and friendly Virtual Assistant to support my dog grooming salon and pet retail business in Sussex. Tasks may include customer enquiries, appointment administration, email management, social media support and general business administration. Experience with pet businesses would be wonderful, but a genuine love of animals and excellent customer service skills are equally important.

Sales & Business Development Executive (Inbound & Outbound)

Company: LeBern Ltd Location: Remote – UK business hours Engagement: Freelance, initially 4 weeks, with ongoing opportunities About Us LeBern is an established UK property services company supporting landlords, investors, letting agents and housing providers. Our services include: - Guaranteed Rent: Securing rental agreements and managing landlord relationships. - Tenant Evictions: Helping landlords and agents navigate the legal possession process. - Property Management: Managing residential properties on behalf of landlords. - **Property Maintenance:** Providing maintenance and property support solutions. - **Property Acquisition & Accommodation Supply:** Developing property opportunities and relationships with local authorities and housing providers. We are looking to establish a dedicated, results-driven sales division to support business growth across all our services. The Opportunity We are seeking an experienced Sales & Business Development Executive capable of managing both inbound and outbound sales. We currently have an existing customer database, regular inbound enquiries and established operational teams, but no dedicated sales team. We need someone who can take ownership of sales opportunities, generate new business, convert enquiries into paying customers and help implement an organised, measurable sales process. This is a revenue-generating sales position, not simply an appointment-setting or customer service role. Key Responsibilities Inbound Sales - Respond promptly to incoming enquiries from landlords, investors and agents. - Qualify leads, understand customer needs and recommend appropriate services. - Conduct sales consultations, handle objections and close deals. - Follow up outstanding quotations, previous enquiries and prospective clients. - Identify cross-selling opportunities across LeBern's services. Outbound Business Development - Proactively identify and contact landlords, investors, letting agents and property businesses. - Conduct outbound calls, targeted email outreach and follow-ups. - Re-engage existing and previous customers. - Develop referral relationships and identify new commercial partnerships. - Generate qualified leads, appointments and new business. CRM & Sales Management - Manage leads and opportunities through HubSpot CRM. - Maintain accurate pipeline records and follow-up schedules. - Help establish structured sales processes and communication templates. - Coordinate with operational teams when onboarding new clients. - Provide weekly reporting on activity, conversion rates, pipeline value and revenue generated. Essential Requirements - Minimum 3 years' proven sales or business development experience. - Strong track record of closing deals and generating revenue. - Experience managing both inbound and outbound sales. - Excellent telephone communication, negotiation and objection-handling skills. - Experience using HubSpot or similar CRM systems. - Highly organised, proactive and comfortable working independently. - Excellent written and spoken English. - Availability during UK business hours. Highly Desirable: - UK property, estate agency, lettings or landlord services experience. - Experience selling legal, financial or professional services. - Previous involvement in establishing sales processes or teams. Initial Project & Expectations We propose an initial paid four-week trial, approximately 40–60 hours, with the potential for an ongoing engagement. Key objectives: 1. Manage and convert existing inbound enquiries. 2. Reactivate previous leads and customer relationships. 3. Generate qualified new business through outbound prospecting. 4. Maintain an accurate, organised sales pipeline. 5. Demonstrate measurable sales activity, conversion and revenue results. 6. Help establish the foundations of an efficient, scalable sales operation. Performance will be assessed against agreed sales KPIs, including qualified opportunities, proposals, conversion rates and completed business. All sales activity must follow our approved commercial processes and applicable UK marketing and data protection requirements. Fees & Incentives Please quote your hourly rate or fixed project fee for the initial engagement. We are open to a competitive base fee plus performance-related incentives linked to genuine commercial results. How to Apply Please provide: 1. A summary of your relevant sales experience. 2. Examples of previous sales results, including revenue generated or conversion rates. 3. Your experience selling UK property or related services. 4. Your approach to managing inbound enquiries and outbound prospecting. 5. Your experience with HubSpot CRM. 6. Your proposed rate and weekly availability. We are looking for a commercially driven sales professional who can take ownership, generate revenue and grow with the business. Successful candidates may be invited to an initial interview to discuss their experience and approach.

Vacation Rental Guest Communication Support

We are looking for a freelance customer-support specialist to assist with guest communication for short-term rental properties. Tasks * Respond to general guest questions * Provide information based on approved property details * Assist with reservation enquiries * Support pre-arrival communication * Organise guest requests * Escalate questions that require management input Ideal freelancer * Excellent written English * Friendly but professional tone * Customer-service experience * Strong organisation * Good attention to detail * Comfortable working remotely Experience in hotel guest services, Airbnb support or vacation rentals is welcome. Please provide your proposed rate and estimated turnaround time.

AI Chatbot for Customer Support & Lead Generation

Seeking an experienced AI chatbot developer to create a professional, intelligent assistant for a digital marketing agency. The chatbot must engage naturally, comprehend inquiries, answer service-related FAQs, and capture customer name, email/phone, and requirements. It should detect buying/booking intent, qualify and organize leads, maintain conversation context, escalate important leads to humans, integrate with WhatsApp and/or a website, ensure security and reliability, and allow easy content updates.

Google Ads Specialist Needed for Local Healthcare Service

We are looking for an experienced Google Ads freelancer to manage and optimise our paid search campaigns for a local healthcare service. The goal is to improve lead quality, reduce cost per conversion, and scale our local campaigns effectively. You should have proven experience running successful Google Ads for service‑based or local businesses, strong optimisation skills, and confidence working with conversion tracking. If you have a track record of delivering results, we’d like to hear from you.

Need UK Based Virtual Assistant/Customer Experience/CRM Person

We are looking for a driven and passionate freelancer to assist on various stages of our sales pipeline for one of the largest nursery groups in the UK. We will be checking every single application manually so if you feel you are relevant please apply and don't be discouraged. NOTE: We are strictly looking for UK based freelancers. **ABOUT THE WORK** Activities will include but are not restricted to; • Communicating with inbound enquiries via live chat, web form, email and phone and booking tours for these enquires at our nurseries. • Following up with enquiries that we were not able to reach at initial contact – often using creative methods and utilise the full spectrum of channels – phone, email, SMS, Whatsapp etc • Following up with enquiries after their tour to understand their experience and next steps and facilitating this. • Calling our historic open/lost deals to present them with specific offerings (open day visit, discounted fees, one time offers etc) • Conducting market research calls across our deals to learn more about how they found out about us and why they decided to engage with us at the enquiry, tour and enrolment stages. Importantly: this is not a cold calling role. You will only be engaging with people that have reached out to us. **ABOUT YOU** We are looking for someone who is: Persevering: you don't give up easily, and you use every available mode of contact to move enquiries through the pipeline. Hard-working: you put in the work needed to achieve the best commercial outcomes. Driven and self-motivated: you set high standards for yourself and push to achieve the best results. Proactive: you use your initiative, constantly looking for ways to do things better, faster and more effectively without needing direct input. Organised and efficient: you can manage a high volume of enquiries at different stages without anything slipping. Detail-focused: you spot errors across many records, put them right, and take pride incomplete, accurate record-keeping. Emotionally intelligent: you are friendly and approachable, and handle a wide range of conversations and situations with ease. Positive: you have a positive and optimistic attitude to life, and work, and carry that through everything you do! **SKILLS AND EXPERIENCE** Essential Proven experience in a customer experience, sales, admissions or enquiry management role with conversion targets Experience managing a pipeline of enquiries or deals in a CRM system An excellent telephone manner and strong written communication skills The ability to prioritise and manage a high volume of enquiries at once Confident using Microsoft Office or Google Workspace

I need 10 calls made to French businesses to confirm details

I run a travel business and we're working on an event in France. I need to confirm with potential hotels if they can help us following emails that have been sent. This isn't sales calls, I just looking for a fluent french speaker to call them as the customer and confirm availability and options for dining. We want to move fast with confirming this and that's why we're hoping a french speaker will be able to confirm things faster. The job would need to start immediately but there may be future work on this project or others.

opportunity

Redesign of caterers website UK

Website Redesign – Indian & Asian Catering & Events Business UK We’re looking for an experienced web designer/developer to redesign an established Indian & Asian catering and events business website. The existing website is dated and needs a complete refresh in terms of layout, visual design, user experience and enquiry journey. The main objective is simple: make it look professional, modern and premium,while making it much easier for potential customers to enquire and book catering services. What we need - Modern, attractive and mobile-friendly website design - Strong visual presentation of Indian & Asian catering, food and events - Clear navigation and service structure - A redesigned catering/enquiry menu form that is quick and simple to complete - A smooth enquiry journey that captures the key information needed to qualify a potential customer - Clear calls-to-action throughout the website - Design that builds trust and encourages customers to make an enquiry - Consideration of SEO, speed and overall user experience The website needs to work particularly well for customers looking for weddings, private functions, corporate events, parties and Asian/Indian catering in the UK.. Who we're looking for You should have proven experience designing websites for hospitality, catering, food, events or similar service businesses. Please provide examples of previous websites you have designed, particularly projects where you have improved the customer journey or increased enquiries/conversions. We are looking for someone who can bring ideas and initiative, not simply follow instructions or apply a generic template. Once you have submitted you previous designs and work is to the standard we desire we will send further information on the clients website fo you to submit a draft proposal and mock up of the homepage. Thanks

opportunity

UK Solicitor Needed for New Business Structure

I am developing a new UK service business and need an experienced UK commercial solicitor to help me establish the appropriate legal structure before I start trading. The basic proposed model is: Customer → My Business → Independent Contractor My business would manage the customer relationship and coordinate specialist services carried out by independent contractors. I would like the successful solicitor to: • Review my proposed business model and advise how it should be structured • Advise on the legal relationship between my business, customers and contractors • Advise on liability, damage, complaints and cancellations • Advise on consumer rights and responsibilities • Advise on subcontracting, insurance, confidentiality and data protection • Draft a suitable customer service agreement • Draft a suitable supplier/independent contractor agreement • Advise on any other legal documents or terms that may be required • Explain the final structure and documents in plain English I have already developed a detailed business plan and can provide this to the successful applicant. I am looking for a UK solicitor with experience in commercial contracts, consumer services and independent contractor/subcontractor arrangements. Please provide details of your relevant experience and your fixed fee or estimated fee for the complete project, including the initial advice and drafting of the necessary agreements. I am looking for someone who will advise on the structure rather than simply provide generic contract templates.

B2B research operator for five 30-minute SaaS interviews

CapitalOS Research requires one independent B2B qualitative research operator to conduct five scheduled 30-minute interviews with pre-screened SaaS Revenue Operations, renewal and Customer Success leaders. Participants will be recruited, screened, scheduled and paid through Respondent. All participant communication must remain on Respondent. Scope (maximum five hours): • 0.5 hour protocol onboarding and dry run. • Five 30-minute remote interviews. • Immediate completion of the supplied 21-field structured note record after each session, plus a protocol-deviation log. • 0.5 hour evidence handoff and completeness check. The operator must follow the supplied frozen nine-step interview script and capture schema exactly. Typed notes only: no audio or video recording, transcription or session export. No pitching, selling, negotiating, off-platform contact, participant recontact, customer names, personal data, confidential commercial data, contracts, screenshots or live-system access. Requirements: • Documented experience conducting moderated B2B qualitative interviews. • Fluent professional English and availability to complete all five sessions within 14 days. • Independent, with no financial interest in this opportunity. • Not currently selling or advising on customer-success, renewal-intelligence or revenue-intelligence software. Deliverables: • Five complete anonymised structured interview records. • One protocol-deviation log. • One evidence-completeness handoff. This is evidence collection only. CapitalOS performs all synthesis and threshold analysis. Commercial boundary: fixed price shown is the working service budget. Total client cost, including all marketplace fees and taxes, must remain within £500. No extras, scope expansion or work beyond five hours without a separate decision. In your proposal, describe comparable moderated B2B interviews, confirm the conflict-of-interest restriction, confirm acceptance of the no-recording/data-minimisation rules and state your availability for the next 14 days.

Storyteller to dress up my AI services in a creative manner

Seeking a talented storyteller to craft compelling, polished copy that elevates my AI services. Transform technical features into engaging narratives, highlight benefits, and tailor tone for diverse audiences. Deliver concise, persuasive descriptions for website, marketing materials, and product pages. Requires creativity, strong editing, and experience with tech. Provide clear, ready-to-publish copy that enhances brand voice and drives user interest. I personally have an arts and creative background, so I appreciate bold ideas for storytelling. Please provide examples of your past creatives. Budget is flexible for the right person.