Customer Service Projects
Looking for freelance Customer Service jobs and project work? PeoplePerHour has you covered.
opportunity
Customer Service Call Scripts
Hi, We have a private jet business and we are outsourcing our 1st line support. We need the following create for us by an expert script writer. The final documents will be used to train up our support team. 1. Customer Service Call Scripts 2. FAQ's for Customer Service Staff 3. Cheat Sheet for commonly used phrases and answers to questions. 4. Actions to be take n in various scenarios.
25 days ago35 proposalsRemoteLooking for a Customer Service Pro
I'm looking for a customer service pro who can help me with the following tasks: - Answering emails, calls, chats, and social media messages from my clients and attendees - Providing accurate and timely information about my events, such as dates, venues, schedules, prices, etc. - Resolving any issues or complaints that may arise before, during, or after the events - Collecting and analyzing feedback and data from my clients and attendees, and using it to improve my services and events - Building and maintaining long-term relationships with my clients and attendees, and ensuring their repeat business and referrals You should have: - Experience in customer service, preferably in the event industry - Excellent communication and interpersonal skills, and the ability to work well with diverse teams and stakeholders - A passion for delivering high-quality service and satisfaction to the clients and attendees - A flexible, adaptable, and responsive attitude, and the ability to handle different situations and expectations The pay rate is $21 per hour, and the workload is up to 20 hours per week. The timeline is flexible, but I need someone who can start as soon as possible. If you are interested in working with me, please send me a proposal with your relevant experience, portfolio, and availability. I would love to hear from you and discuss how we can work together. Thank you for your interest and I hope to hear from you soon.
a month ago53 proposalsRemoteOutbound Calls - Updating customer details
We are a subscription tech company. We need someone to work through 1,000 customers where their card details have expired, to update them on our back end. We expect 35% of these to provide updated details. English as a first language is essential, and we are wanting someone who can undertake this work as soon as possible. This is likely to lead to ongoing work for the right person.
5 days ago39 proposalsRemoteI need a customer CRM for my property business
I currently run a property business, we are currently operating from excel spreadsheets and dropbox and I need to move to either Salesforce or Monday crm, I need to reduce duplication, human error and integrate some auto workflow etc, I would also like text messaging and postcode look ups etc, Is this something you could help with? Many Thanks William
9 days ago36 proposalsRemoteDesign of a One Page Website for a Youth Mentoring Service
Hi there, I have a logo and basic design concept / idea for a one-page website for my new youth mentoring service. I'm looking for someone to bring experience of UX / UI / web design, to turn these into clean, professional and engaging website design that I can pass onto a developer to build on wordpress. This can be in a PDF / similar (flexible how you would like to deliver the design) I'm looking for a fast turn around and look forward to hearing from you Vikesh P.S. I am looking for help with around 4 projects at the moment, so there is scope to work across all if this is a success
2 days ago55 proposalsRemoteOffshore accounting services required
Looking for a UK experienced accountant/bookeeper based anywhere offshore to manage a portfolio of clients requiring End Of Year accounts Self Assessment Claims Vat prep and Reporting Tax?vat Appeals Generic Tax Advice Monthly fixed fee for all work required MUST BE REGISTERED WITH HMRC ONLINE PORTAL
7 days ago13 proposalsRemoteInspire heating & plumbing services ltd
Inspire heating & plumbing services ltd is seeking an experienced freelance writer to refresh content across their website and online marketing material. The company provides home heating, cooling and plumbing installation and repair services across London. The selected freelancer will be responsible for rewriting web pages and case studies to capture more engaging storytelling and ensure information remains fresh and relevant. Key tasks will include enhancing descriptions of the core services offered to better convey company expertise and passion for customer satisfaction. Blog posts covering common plumbing and HVAC issues will need revision to use more approachable language. Additionally, copy for social media, email campaigns and digital advertisements will be assessed. The goal is to maintain a consistent brand voice while optimizing for key search terms and calls-to-action. Graphic design skills are not required but the ability to clearly communicate technical topics to a non-expert audience is essential. The successful candidate will have 3-5 years experience creating website content and online marketing materials for trades businesses. Examples of previous work samples rewriting technical B2C materials for companies in the home services or construction industries would be beneficial. Rates will be negotiated based on portfolio and availability over the next 6 months. This is a remote freelance role.
7 days ago14 proposalsRemoteopportunity
Cleaning Service
I need to bring more business and attract more clients for my cleaning business. I'm looking for someone who can help me with my interactive web page, as well as marketing on the Internet, social media, etc. My company services houses, offices, commercial buildings, etc. We offer complete service including professional cleaning carpets and any kind of flooring.
18 days ago55 proposalsRemoteImproving Current Plumbing Service Pages With More Details
I am looking for a web content writer, who is also sort of familiar with Plumbing and home improvement topics and understand how to optimize a web page for Google's EAT content. That requires a bit research and add more relevant content to my current pages - This could be a long term arrangement if I am satisfied with it. The bid includes revision of one page, please do not send me random numbers. I will only check and accept native english speaking proposals, or if you have extensive experience writing web content for service pages. I do not accept AI generated content. also please submit examples.
4 days ago15 proposalsRemoteopportunity
Customer Testimonial - Norwich
I need a 1-2 min customer testimonial filming and editing. The location is near Norwich, UK. Please see links to previous projects - https://www.youtube.com/watch?v=qu0OtSq-3IQ - https://www.youtube.com/watch?v=S5EKadHRkzg
a month ago16 proposalsRemoteCustomer Research and Lead Generation in Russia and Germany
We are seeking a customer research and lead generation specialist to support our business in Russia and Germany. The ideal candidate will be responsible for conducting in-depth customer research and generating quality leads for our target market. This role requires excellent analytical skills, attention to detail, and a proactive approach to identifying potential customers. As a specialist, you will collaborate with the marketing team to develop effective strategies for lead generation through various channels. Strong communication skills and fluency in Russian and German languages are essential. If you are passionate about customer research and lead generation, we would love to hear from you.
13 days ago12 proposalsRemoteMobile App for customers to sign off work done in a day
We are an alloy wheel refurbishing company. I would like an app designing for use on a tablet by our Technicians where they can load registrations of the cars done and how many alloys completed plus upload images of the the work. Once signed by the tech and the customer this is then emailed to our accounts department and the customer
21 hours ago25 proposalsRemoteUpdate Database Weekly & Customer Support
We have a business which has two legacy products where users pay a monthly subscription for updates. The products are TALEX GPS speed camera detectors (see talex.co.uk) and we must manually update the databases for each one regularly. We must also help Customers when they need assistance with the devices. In general the role is expected to take ~6-7 hours/week and consists of: • Update the database weekly on TALEX 2 and TALEX 3 (3 - 4 hours); • Repair faulty units - involves unscrewing the units replacing screens, boards or resetting the unit; • Replace SIM cards as Customers contact us with non connecting units. The unit needs to be sent in to us by the Customer and we change the APN settings and supply the new SIM card; • Respond to emails from Customers - Direct Debit issues, refund requests, Customers notifying us of database changes/errors etc. • Ship any accessories (new magnets or leads) orders to the Customers; • Generally help and service Customers as needed. • Report on what has been done on an agreed date and time each week. Ideally we are looking for someone in the UK (which is where our Customers are) because of the need to have TALEX units shipped in and sent back etc. This would suit someone extremely reliable and diligent who is detail oriented. Ongoing contract @ £100/week.
21 days ago19 proposalsRemoteSeeking Online Customer Representative for Training Support
I am in need of a dedicated online customer representative, The primary responsibility will be to assist with responding to my trainees using the Zendesk CRM. Responsibilities: - Respond to trainee inquiries in a timely and professional manner - Use Zendesk CRM to manage and track customer interactions - Provide excellent customer service to my trainees The payment for this role is €18 per hour. If you have excellent communication skills and experience in customer service, please bid this project with your updated resume. Looking forward to working with you!
a month ago33 proposalsRemoteBenefits Representative - Remote
- Serve as the first point of contact for all support communications – primarily via phone, email and zoom – to answer questions, help, troubleshoot issues, and route product feedback appropriately. - Handle open customer issues and raise them when appropriate to ensure timely follow-up and satisfactory resolution. - Help keep both internal and customer-facing support documentation up to date. - Actively provide recommendations for continuous product and process improvement. - Build scalable customer-facing resources for common questions and issues.
2 days ago28 proposalsRemoteBuild a Ranking Service Based Website
Looking for a web builder to make a ranking website for the following services in Oklahoma City, Oklahoma Commercial Cleaning Services House Cleaning Services Pressure Washing Services Odor Removal Services I also am looking to have some GMBs verified and ranking
11 days ago80 proposalsRemoteOnline Customer Rep for Client Management (Freelance)
I am seeking an Online Customer Representative. The successful candidate will be responsible for responding to my business clients using a CRM tool. This is not an opportunity or outsourced project, but a freelance hiring. Responsibilities - Respond to business clients in a timely and professional manner. - Manage client interactions through the CRM tool. - Ensure client satisfaction and provide professional client support. Payment The payment for this role is $21 per hour. I look forward to receiving your applications!
19 days ago56 proposalsRemoteHow did you find us dropdown box on Shopify Checkout
I need a custom dropdown to be developed and integrated at the checkout page of my Shopify store. The goal is to better understand our customer acquisition channels by gathering data on how each customer found out about our business. The dropdown should be placed right above the shipping address fields during checkout and include common options like 'Google Search', 'Facebook', 'Instagram' along with an 'Other' option with a text field. Selecting an option should capture the response but allowing the checkout flow to continue seamlessly. I am looking for a Shopify app developer who can build this custom dropdown component, integrate it at the checkout page via code injection and also provide an easy backend system to view the analytics on customer acquisition sources. The component should be customisable in terms of options, placements and aesthetics to blend well with our store theme and design. Periodic updates and improvements on the app would also be appreciated to take into account any platform or theme changes. Good coding practices and careful testing is important as it will be handling real customers and transactions. Experience building similar analytics solutions for Shopify stores is preferred. Once developed, support and guidance for setup would be required. Competitive pricing with flexible payment options is expected given the nature of ongoing services involved.
7 days ago20 proposalsRemoteADMIN/BOOK KEEPER
D.I.G. is looking to hire an experience admin to help manage the book keeping for our customers and of our agency. We are looking to hire a fulltime 40 hrs. a week admin/book keeper that can multitask and manage a department. This is a position where their will be a lot of customer service involved and helping with client retention. Great communication is a must because we have to help customers with the services that we have provided. You will be working with other individual agents helping them with the onboarding of their business. You would have to speak, write, and speak proper English. A strong internet will be needed in order to work and know how to use Microsoft Office. This a long term position that we would like to fill to the best candidate possible. Responsibilities: 1) CUSTOMER SERVICE 2) CLIENT RETENTION 3) POLICY REVIEWS 4) KNOW HOW TO USE A CRM 5) BOOK KEEPING 6) HELP PREPARE DOCUMENTS & FILES
19 days ago20 proposalsRemoteI am in need of Customer Support Specialist (Urgent)
We need customer support specialists that can handle administrative tasks and account management. The requirements for the applicant include strong attention to details, college degree, access to email and knowledge of use a device (computer or phone), basic software tools (Microsoft Office - Word & Excel). Responsibilities • get/download our client property (review and correct wrong information - if any) • post/advertise it on our partner marketplace/platform or mobile application: Booking.com • maintain the calendar up to date • manage each account efficiently (reply to inquiries and/or accept bookings, inform guests about availability or unavailability) in order to maintain a high acceptance rate • forward all guest information to your supervisor (name, email, phone number, reservation number, booking period and guest payment information)
a month ago25 proposalsRemote