Customer Service Projects

AI-Powered Customer Support Chatbot Development

I'm seeking a Software Engineering Intern or Junior AI Developer to assist in the development of an AI-powered customer support chatbot. The project focuses on building an intelligent conversational assistant capable of answering user questions, retrieving information from knowledge bases, and providing accurate responses through modern AI technologies. The chatbot will support web-based interactions and utilize Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) techniques to improve response quality and contextual understanding.

SEO for local services website

Hello SEO Professionals, I run a tree stump removal business in south east of England. Currently my website is just a basic one pager. Im looking to add 50+ landing pages for towns within a 20 miles radius along with taking your advice on other changes which will boost my SEO. Happy to stagger payments as agreed deliverables are completed. Please feel free to get in touch and briefly summarise in bullet points how you would help. Thanks James

Wordpress Website for Immigration Services

WordPress Developer Wanted — Revamp Immigration Services Website (Start Now) I run an immigration consultancy and need an experienced WordPress developer to revamp my website — roughly 10 to 15 pages to start. Here's the deal: I'll bring the wireframes, layouts, and the look and feel. You build them in WordPress — cleanly, responsively, and fast. I know what I want, so I need a skilled executor, not someone starting from scratch. You'll be: Building 10–15 pages from my wireframes and designs Matching the agreed look and feel closely Making everything fully responsive (desktop, tablet, mobile) Keeping the code clean, the site fast, and the basics of on-page SEO covered Collaborating with me directly, with quick turnarounds on revisions You should have: Strong, proven WordPress experience (send a portfolio or live links) Comfort working from wireframes and design references Solid responsive-design skills Clear communication and a collaborative style Availability to start immediately and hit the ground running Pricing: I prefer a fixed price once you understand the requirements properly. Happy to discuss scope first, then lock in a number. To apply, send me: A quick note on your WordPress experience 2–3 links to sites you've built Your approach — page builder, custom theme, or hybrid Your earliest start date A ballpark fixed price (we'll finalise after a scope chat) Clear communicators who can start soon get priority. Let's build something great.

Automate service delivery process

Automate service delivery process with IglooHome digital lock and Make.com.

"New Customer" Conversion Phone Sales

Position Purpose This appointment operates as the primary professional gateway for landlords, managing agents, and property operators seeking immediate guidance on regulatory compliance and enforcement exposure within England, with responsibility to convert those enquiries into paying clients. This is a sales role requiring strong human sales skills and availability for UK working and evening hours, making UK based candidates most suitable. Comfort must be demonstrated in asking direct and sometimes difficult questions to obtain accurate and truthful answers. Information must be gathered efficiently and prospects must be guided with authority to book and pay for a consultation. Each lead will already have identified a need for the firm’s services. The role requires structured interviewing, qualification against the firm’s offering, and progression to a paid, high value consultation with the Casework Director. Responsibility includes disciplined management of inbound and outbound communications, rapid extraction of relevant information, and structured progression of enquiries into retained legal consultations valued in excess of £500. This is not an administrative post. This is a revenue enabling, compliance sensitive, front line role requiring judgement, authority, and measurable commercial impact. Key Responsibilities All telephone engagements must be conducted promptly, professionally, and with controlled authority. Approved diagnostic frameworks and scripts must be followed precisely during initial development in the role. Conversations must be steered firmly to maintain focus, clarity, and relevance. All required data must be captured accurately in real time and recorded in compliance with internal standards. The seriousness of each legal issue must be assessed through structured questioning, with matters triaged appropriately. Where appropriate, callers must be confidently guided towards booking a paid consultation. Financial transactions must be processed calmly, securely, and in accordance with company procedures. Between 20 and 30 calls per day will be managed once established in the role. A minimum of 2 structured triage calls per hour is expected during a 6 to 7 hour working day once competent. All personal and case information must be verified verbally and confirmed for accuracy. All post booking communications must be triggered correctly without omission. Any inconsistency, uncertainty, or legal risk must be escalated immediately. Absolute Requirements Fluent spoken English is mandatory, delivered with clarity, confidence, and a professional tone. A natural alignment with England based communication standards is required. A working understanding of UK address structures, postcode formats, local authority terminology, and regulatory language is essential. Strict adherence to process and compliance protocols is non negotiable. Each call must be conducted with calm authority and commercial awareness. Experience Required Prior experience in a structured telephone environment such as professional services intake, regulated sales, or call centre operations is required. Proven success in converting prospects into paid professional services is essential. Experience handling high value transactions and processing card payments by telephone is required. Experience working in target driven environments is expected. Exposure to legal, property, or compliance sectors is desirable. Skills and Attributes Strong listening capability with the ability to isolate key facts quickly. Ability to redirect conversations while maintaining authority. Commercial confidence to secure payment when appropriate. High attention to detail with zero tolerance for inaccuracy. Resilience under sustained call volume. A composed and authoritative telephone presence. Professional scepticism with no assumptions made. Security and Integrity References must be verifiable. Background screening will be required. Confidentiality and data protection standards must be upheld at all times. Sensitive legal and financial information will be handled, requiring absolute integrity. Working Pattern Availability of 6 to 7 hours per day is required. Call volumes must be managed within that period without backlog. Flexibility may be required to meet demand. Final Statement This appointment sits at the commercial heart of the organisation. It requires discipline, structure, authority, and commercial awareness. This role suits an individual who understands that precision and control generate trust and results, and who is capable of converting new customer engagement into retained business through structured relationships.

Professional Video Ad Creator (Financial Services)

We need a freelance video editor to create a professional 30–60 second video ad for Instagram and YouTube. The video should be aimed at attracting private investors in Ireland and should present the potential returns from past investment opportunities in a clear, credible and engaging way. The script will be provided and must be followed exactly, with voiceover matched to on-screen graphics. The style should feel polished, trustworthy and suitable for a financial services audience. We would expect clean title cards, simple transitions, animated figures or bar charts, and clear visual treatment of investment growth examples. The final video should be delivered in formats suitable for Instagram Reels and YouTube.

Lead Researcher — Verified Cross-Border Service Providers

Hi — thank you for your interest. We operate a curated trust platform that helps people find verified services across borders. We need an experienced web researcher to source and verify 100 service providers that serve specific diaspora corridors. What you will do: Identify real businesses in the following categories serving UK ↔ Nigeria or UAE ↔ India corridors: Logistics & Shipping Real Estate / Property Legal / Immigration Financial / Money Transfer Relocation / Removals Business Setup / Consulting Fill our tracking spreadsheet with accurate business data. Verify each business using at least two independent signals (e.g., official registry, active website, public social media, press mention, listed phone answered by the business). Please review the attached specification before sending a proposal. It covers scope (100 verified cross-border listings in one corridor), the 12 required columns, the 3-signal verification standard, and the checkpoint structure. To be considered, please reply with: Two sample rows from a corridor of your choice (UK↔NG, UAE↔IN, or US↔NG), filled to the spec. Your preferred corridor for the full 100. Your turnaround time. Proposals without sample rows won't be reviewed. Sample rows that use templated or undated verification text will be declined.

Monthly Email Marketing Service

Seeking a seasoned Monthly Email Marketing Specialist to design, implement, and optimize recurring campaigns that boost engagement and conversions. Responsibilities include crafting compelling copy, designing responsive templates, segmenting lists, scheduling sends, A/B testing subject lines and content, and analyzing performance with actionable insights. Candidate must ensure deliverability best practices, maintain branding consistency, and provide monthly reports with recommendations to continually improve ROI. Regular collaboration with our team required. We use CONNECTIF system for Email

Product and services digital design

I need a social media advertisment design for product and services

CRM Data Cleanup Support

We're seeking a freelancer to help organize and clean customer records. The work includes reviewing entries, removing duplicates, correcting formatting, and updating information as instructed. Responsibilities Review customer records Remove duplicate entries Correct data formatting Update information where required If you have strong attention to detail and can deliver accurate work, we'd be happy to hear from you.

IT support Analyst M365/Google Workspace

Job Title: IT Support Specialist (Managed Services) Employment Type: Managed Service Location: Remote The analyst have to be available Monday-Friday 07:00–19:00 BST. About the Role We are seeking a customer-focused IT Support Specialist to deliver remote managed IT support services across Google Workspace and Microsoft 365 environments. This role is responsible for providing end-user support during extended business hours, managing identity and access requests, administering collaboration platforms, supporting mobile device management (MDM), and ensuring a consistent, high-quality user experience. The successful candidate will work within a managed services framework, adhering to agreed service level agreements (SLAs), maintaining accurate documentation, and proactively identifying opportunities for service improvement. Working Hours Provide remote support coverage during extended business hours. Participate in scheduled shift rotations to ensure continuous service availability. Support priority incidents and service requests in accordance with defined SLAs and escalation procedures. Provide occasional out-of-hours support for critical business incidents, as required. Key Responsibilities End-User Support Deliver Level 1 and Level 2 remote technical support for end users. Log, categorize, prioritize, and resolve incidents and service requests through the IT service management platform. Provide timely communication and status updates to users and stakeholders. Troubleshoot issues related to operating systems, productivity applications, collaboration tools, and endpoint devices. Escalate complex issues to specialized support teams when necessary. Identity and Access Management Manage user identities and access across Google Workspace and Microsoft 365. Execute Joiner, Mover, and Leaver (JML) processes, including: User account provisioning and deprovisioning Role and permission changes License allocation and recovery Group membership administration Support password resets, multi-factor authentication (MFA), and account recovery processes. Ensure compliance with security and access governance policies. Collaboration Platform Administration Administer and support Google Workspace and Microsoft 365 services, including: Gmail and Microsoft Outlook Google Drive and OneDrive Google Meet and Microsoft Teams Shared mailboxes and distribution lists SharePoint Online and Shared Drives Configure, maintain, and troubleshoot: Email forwarding Mail flow issues Inbox and transport rules Shared mailbox access Calendar permissions and delegation Mobile Device Management (MDM) Administer and support MDM solutions for corporate devices. Enroll, configure, and maintain Android, iOS, Windows, and macOS devices. Apply security policies, compliance settings, and conditional access controls. Troubleshoot device enrollment, synchronization, and application deployment issues. Perform remote device actions, including lock, wipe, and compliance remediation. Service Management Meet or exceed contractual SLAs and key performance indicators (KPIs). Maintain accurate ticket documentation, asset records, and support procedures. Develop and update knowledge base articles and standard operating procedures. Identify recurring issues and recommend service improvements. Collaborate with customer stakeholders and internal teams to ensure service excellence. Required Skills and Experience Minimum 3 years of experience in an IT support, service desk, or managed services environment. Hands-on administration experience with Google Workspace and Microsoft 365. Experience managing Joiner, Mover, and Leaver processes. Strong understanding of identity and access management principles. Experience troubleshooting email systems, forwarding rules, and mailbox configurations. Practical experience with MDM platforms such as Microsoft Intune, Google Endpoint Management, Jamf, or equivalent solutions. Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, Zendesk, or Freshservice. Strong knowledge of Windows, macOS, Android, and iOS environments. Understanding of ITIL service management principles. Excellent verbal and written communication skills in English. Preferred Qualifications Microsoft 365 Certified: Endpoint Administrator Associate Google Workspace Administrator Certification ITIL Foundation Certification Experience supporting hybrid cloud environments Key Competencies Strong customer service orientation Excellent troubleshooting and analytical skills Ability to work independently in a remote environment Strong organizational and time management skills Attention to detail Ability to manage multiple priorities effectively Commitment to continuous improvement and service excellence

I need to make my project demo file in filemaker

I need to make my project in FileMaker as demo file . I need to stop after one day of use. But I need a good security so the customer cannot use it again even if they change the time or date. I use it in FileMaker server 19 but the customer I think is better to use it on FileMaker Pro 19. I need the script for this project when it starts to run auto this script and after one day it will be lock.

Customer Support Quality & Performance Review Analyst

I am seeking a detail-oriented Quality Assurance & Performance Analyst to evaluate internal customer service performance and provide data-backed recommendations for process optimization. The goal of this project is to audit existing support workflows and ensure service standards meet internal benchmarks. Key Responsibilities • Review internal support logs to identify service trends and areas for process improvement • Monitor service performance metrics and generate weekly quality reports • Evaluate documentation accuracy and ensure adherence to internal company policies • Develop internal training guides and documentation to improve the support team's efficiency • Serve as a subject matter expert on internal service procedures and product knowledge If you are organised, detail-oriented, and experienced in service quality analysis, I look forward to hearing from you!

APPOINTMENT SETTING FOR NURSERY MILK SERVICE

Project Overview Bright Start Milk is a newly approved Nursery Milk Scheme agent helping nurseries across the UK receive government-funded milk for children under 5 years old. We are looking for an experienced telesales professional to contact nursery settings, introduce our service, and arrange appointments with nursery managers, owners, or decision-makers. This is an excellent opportunity for a confident appointment setter with experience in B2B telemarketing, education, childcare, or healthcare sectors. What We Do Bright Start Milk helps nurseries: • Access government-funded milk through the Nursery Milk Scheme Free Milk delivery service from local dairies • Reduce administration and paperwork • Receive friendly, local support • Manage their milk claims efficiently Promote local dairies will be delivering not large corporations Your Role • Call nurseries from our supplied database • Introduce Bright Start Milk professionally • Identify the decision maker Identify current supplier • Explain the benefits of switching to Bright Start Milk • Book telephone or online appointments for our Director • Maintain accurate call notes and outcomes • Follow up interested prospects where required We Provide • Target nursery database • Email templates • Sales script and FAQs • CRM/tracking spreadsheet • Full briefing on the Nursery Milk Scheme Ideal Candidate • Previous telesales or appointment-setting experience • Excellent spoken English • Professional telephone manner • Comfortable speaking with nursery managers and business owners • Self-motivated and target-driven • Experience using CRM systems is beneficial Project Scope Initial trial campaign: • 500 nursery calls per month • Minimum target: 25 qualified appointments per month • Ongoing work available for the right candidate Bonus structure per qualified appointment sat and successful switch. Please Include In Your Proposal Relevant telesales experience Experience booking B2B appointments Your expected hourly or daily rate Estimated calls per hour Any experience within childcare, education, healthcare, or government-funded services We are seeking a long-term freelancer who can help us build relationships with nursery settings and support our growth plans throughout 2026 and beyond. We look forward to hearing from you.

opportunity

I need a mobile app

Salespeople forget up to 80% of the detail from customer conversations within 48 hours. CRM notes are often incomplete because they are entered late or not at all. The app would capture the conversation immediately after it happens, use AI to structure it into sales intelligence, and export clean, actionable data into any CRM.

opportunity

Overflow Client Care Coordinator (Remote)

A Essx-based residential Building Surveyor practice is seeking a professional and friendly individual to provide overflow telephone support on a flexible, ongoing basis. This is not a call centre role. We are looking for one dedicated person who can learn our business, understand our services and become a valued extension of our team. The Role Answer overflow inbound calls. Take messages and log enquiries. Assist homeowners with survey and valuation enquiries. Generate quotations using our systems. Escalate specialist enquiries to the relevant team member. Provide an exceptional client experience. Full training, scripts and support will be provided. What We're Looking For Excellent telephone manner. Fluent spoken and written English. Strong customer service skills. Organised and reliable. Comfortable using online systems and CRM software. Available during UK office hours when required. Property, estate agency, legal, surveying or customer service experience would be advantageous but is not essential. Workload & Earnings This is a retained overflow support position operating on a rolling monthly arrangement. Current call volumes are relatively modest and typically equate to approximately 3–5 hours of telephone activity per month, although this may increase as the business continues to grow. The successful applicant will receive a monthly retainer together with additional payments linked to call handling activity. Typical monthly earnings are expected to be in the region of £200–£350+ per month, depending on call volumes and business requirements. Why Join Us? Flexible remote working. Long-term opportunity. Friendly family-run business. Full training provided. Growing company with genuine progression opportunities. Supportive team environment. How to Apply Please provide: A brief introduction about yourself. Details of any telephone or customer service experience. Your availability during UK office hours. A short voice recording (approximately 60 seconds) introducing yourself. We are seeking an individual freelancer only and are not looking for agencies or call centres.

THE UNCOMMON – EMAIL MARKETING BRIEF

THE UNCOMMON – EMAIL MARKETING BRIEF About The Uncommon The Uncommon is a restaurant, cocktail bar and listening room located within Harbour House, North Shields. We combine great food, cocktails, music and atmosphere to create memorable experiences. Our brand is stylish, creative, independent and community-led. Objective Increase table bookings, walk-ins, repeat visits and customer loyalty through consistent email marketing. Scope of Work Email Marketing Create, design, write and schedule 2 marketing emails per week. Emails should be planned around: Seasons and weather Paydays Bank Holidays Sporting events DJs and live music Sunday Service roasts New menu items Cocktail features Local events Special offers and experiences The aim is to drive: Food bookings Drinks bookings Event attendance Repeat visits Campaign Planning Prepare a monthly content calendar in advance so marketing is aligned with upcoming events, seasonal opportunities and booking trends. Customer Segmentation Manage and improve customer lists including: Previous diners Sunday roast customers Event attendees Drinks customers Regular customers New subscribers Automation Setup & Management Create and manage automated email journeys including: Welcome email series Birthday emails Post-visit follow-up emails Re-engagement campaigns Event reminder emails Booking reminder emails where possible Reporting Provide a monthly report including: Open rates Click-through rates Subscriber growth Booking performance Campaign recommendations Platforms Mailchimp OpenTable Zapier (if required) Brand Personality The Uncommon is: Stylish Creative Friendly Premium but approachable Community focused Key themes: Great food Cocktails Music Atmosphere Experiences "Where Vibes Meet Flavours" Success Targets Increase table bookings Increase repeat customer visits Grow email database Improve customer retention Generate measurable revenue from email marketing Please Include In Your Proposal Hospitality marketing experience Examples of previous restaurant/bar campaigns Experience with Mailchimp automations Monthly management fee Setup fee (if applicable) Estimated time required each month

Unarchiving customers in XERO

I need a developer to unarchive several hundred contacts in Xero via an automated solution rather than manual edits. The task requires a script or app integration that connects to Xero API, identifies archived customer records, and reinstates them efficiently and reliably.

Remote receptionist

EWI Specialist Ltd is looking for a professional Remote Receptionist / Telephone Administrator to join our growing team. We are looking for someone who enjoys speaking with people and can act as the first point of contact for our company. Main responsibilities: • Answer incoming calls professionally • Return missed calls and customer enquiries • Book appointments and site surveys • Manage diaries and schedules • Take accurate messages and pass them to the relevant team member • Follow up customer enquiries and quotations • Assist with general administration and emails Requirements: • Excellent spoken and written English • Professional and friendly telephone manner • Strong organisational skills • Previous experience in customer service, reception, call handling, PA, or administration • Ability to work independently from home Construction industry experience would be an advantage but is not essential. The role can be part-time or full-time and is fully remote. If you are interested, please send your CV and a short introduction outlining your experience, availability, and expected hourly rate.

I need a 3 stage facebook ads campaign set up

Facebook Ads Campaign Set Up. Cold audience - I’ve imported the customer database to exclude them. I need to set up the campaign in 3 stages Awareness Consideration Conversion As a 3 step campaign I can share the campaign brief