Customer Service Projects

Part-time customer service and general admin

This role is focused on accuracy, consistency, and follow-through. It is not a sales role and not a creative role. It is for someone who enjoys structure, clear processes, and doing things properly every time. If you get bored easily, dislike repetition, or prefer to “do things your own way,” this role is not suitable. ⸻ What you’ll be responsible for You will be the front line of customer support and backend admin operations, including: • Managing customer enquiries via Gorgias (email and tickets) • Responding to customers using approved macros and brand tone • Processing returns, exchanges, replacements, and refunds • Managing the returns system end-to-end • Updating and managing orders inside Shopify • Creating replacement orders and handling order adjustments • Data entry and record updates • Tagging, categorising, and documenting issues correctly • Escalating issues appropriately when needed • Following customer service and admin SOPs exactly Accuracy, clarity, and consistency are critical in this role. ⸻ This role is ideal for someone who: • Communicates clearly, calmly, and professionally • Enjoys repetitive, process-driven work • Is highly detail-oriented and organised • Follows instructions and SOPs exactly • Works steadily and reliably without rushing • Can work independently once trained • Takes pride in doing things properly ⸻ This role is NOT suitable if you: • Get bored easily • Dislike repetitive tasks • Rush and fix mistakes later • Need constant supervision or reassurance • Like to improvise instead of following process • Struggle with accuracy or follow-through ⸻ Our standards (important) • Accuracy comes first • No guessing — ever • Follow processes exactly • Escalate rather than assume • Clear, respectful communication matters • One task at a time, done properly ⸻ Tools you’ll work with • Gorgias (customer service platform) • Shopify (orders, customers, admin) • Returns management systems • Google Workspace (Docs, Sheets, Gmail) Experience with these tools is helpful but not required if you are highly process-driven and willing to learn. ⸻ How to apply Please include: 1. A short paragraph explaining why this type of structured, repetitive work suits you 2. Your availability 3. Any experience you have with customer service platforms (if applicable) Applications that do not follow these instructions will not be considered.

Hire 2 Customer Service Analysts

I want to hire two Customer Service Analysts for a remote engagement to analyze customer satisfaction data, feedback, and support metrics. The selected individuals will identify trends and insights aimed at enhancing service quality and customer experience. Key responsibilities include analyzing customer feedback, surveys, and support tickets using Excel or spreadsheets, creating comprehensive reports and dashboards that illustrate satisfaction scores and common issues, tracking essential support metrics, and identifying recurring problems while recommending actionable improvements. Weekly and monthly summary reports must be prepared, showcasing clear insights and visualized findings using basic data tools, preferably Excel charts or Google Data Studio. Ideal candidates will possess strong Excel/Google Sheets skills, experience in customer service data analysis, and a solid understanding of customer support metrics such as CSAT and NPS. The ability to discern patterns and communicate insights effectively is crucial, alongside excellent written English for report preparation. Reliable internet access and the capability to work independently are essential. This is a part-time remote freelance position, requiring 10-20 hours per week from each analyst, with ongoing contracts and monthly reviews. Compensation will be based on hourly rates or a fixed monthly price, contingent upon experience. To apply, please detail your experience with customer service analysis, outline your Excel/data analysis skills and tools utilized, provide an anonymized sample report or dashboard, and indicate your time zone and weekly availability.

Customer Experience Manager

Do you love skincare and building genuine connections online? Want to represent a premium skincare brand, work flexibly, and help build meaningful relationships with customers and dermatologists — all while contributing your creative ideas? We’re looking for a Customer Experience Manager who can elevate every touchpoint our customers, creators, and professional partners have with us. What You’ll Do - Customer Outreach: Manage customer inquiries via email and chat, ensuring every interaction feels personal, helpful, and aligned with our brand’s tone. This role may eventually require phone-based customer support using Gorgias. - Customer Experience: Collect feedback and insights from customers and partners to help shape product development and brand strategy. - Clinical Study Assistance: Source participants for consumer and clinical studies. - Dermatologist and Professional Outreach: Conduct outreach to dermatologists and skincare professionals to explore partnership and collaboration opportunities. - Creator and Community Coordination: Identify and reach out to creators for reviews, testimonials, and UGC. Plus, providing skincare guidance and product recommendations based on customer concerns. What We’re Looking For - Exceptional English (written and verbal skills). Natural relationship builder, confident speaking with customers, creators, participants, and professionals. - Strong organisational skills with the ability to manage multiple workflows at once. - Experience in customer support, outreach, community roles, or creator coordination (any combination works). - Comfortable using new tools and platforms (training provided) and helping refine processes as we scale. - Proactive, resourceful, solutions-oriented, and able to work autonomously. - A genuine interest in skincare and willingness to learn our products, ingredients, routines, and brand philosophy. Proven experience managing a team of three or more people. What’s In It For You - A high-impact role at a growing dermatologist-developed skincare brand. - Real ownership across customer experience, outreach, and community-building. - Direct collaboration with founders and involvement in shaping processes as the brand scales. - Training across all tools and platforms you’ll use. - Exposure to multiple areas of the business, including CX, partnerships, creators, and clinical studies. - Flexible working and a supportive, fast-paced environment. - Competitive compensation with room to grow. - Monthly Salary: $1500-2000 (Depending On Experience) Experience with Shopify, Gorgias, or similar CX tools is a strong advantage. Please mention this clearly in your application if it applies to you (attached in your CV).

Need customer service from usa for seo project

I need someone who is familiar with search engine optimization. You will interview customers every day via WhatsApp and send us their reports on their search engine optimization needs. Search engine optimization in usa is preferred. You must live in usa in order to work on this project. Payment will be $111 usd a month for 7 hrs work every month. You must be able to type at 15 wpm and possess business admin skills.

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X3 People For Customer Service Calls

Hello, Next week, 12th - 16th of January we require three UK based native British people to call through those who have registered to attend one of our forthcoming events and confirm their attendance. Mon 12th - Fri 16th, Jan 9am - 5pm High volume of calls Outbound confirmation calls A short and friendly call You must: Be UK based Available for a short Zoom interview Be available Mon - Fri 9-5 with no distractions Excellent telephone voice Comfortable with high volume of calls Pay: £120/day x 5 days = £600 Thank you.

Italian Golden Visa Service

Trust you are well. Long time no hear. I am looking for a reliable partner who can handle applications for the Italian Golden Visa. My clientele is largely from the Middle East.. They include HNW individuals, families and business people. Do you have any experience of processing such applications or would you know of anyone that may be interested in this opportunity?

Wordpress Website development

I am seeking a skilled WordPress developer to create a professional and visually appealing website focused on lead generation for advertising purposes. The project entails designing a 4-5 page site that effectively showcases my independent customer support services for Paramount and Peacock, as well as new cable service offerings. The website must be engaging, encouraging visitors to fill out contact forms and inquire about services. A strong emphasis on usability and aesthetics is essential to ensure a seamless user experience and maximize conversions.

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Office Manager / Customer Service Executive – Virtual Assistant

We are looking for an experienced virtual assistant to help with office management and customer service coordination tasks. Tasks include: * Office management and virtual assistant support to senior management * Managing inboxes and handling customer and client correspondence * Initiating and following up on new client communications * Processing monthly invoices and managing subscription renewals * Chasing reports and coordinating contractors and junior staff * Coordinating calls, updates, and internal communications We are looking for someone who: * Has strong experience as a virtual assistant, office manager, or customer service executive * Has previous experience using Xero and CRMs such as HubSpot and Freshworks * Is used to meeting deadlines and managing multiple tasks * Is able to work independently with minimal supervision * Communicates clearly and professionally in English Commissions and performance bonuses are available. References may be requested. This starts at around 10 hours per month, with regular repeat work and the option to increase hours over time by mutual agreement. We are based in London, but this is a virtual role.

Administrative Support @Data Management Microsoft Word & Excel

I am looking for professional support in customer service and administrative tasks using Microsoft Office tools. The project includes handling customer inquiries, organizing data, and preparing well-formatted documents to support daily business operations. The required tasks include: • Responding to customer messages professionally • Data entry and information organization • Creating and formatting documents using Microsoft Word • Managing simple Excel sheets for tracking data or tasks • Providing general administrative support Accuracy, clear communication, and timely delivery are essential for this project. The goal is to ensure organized data, professional customer interaction, and smooth workflow using reliable office tools.

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Customer WordPress Contact Form With API/Webhooks

We require a custom-built contact form for WordPress. The fields from our contact form will need to communicate directly to our custom database application (Via API/Webhooks). This includes standard fields (name, email etc.) & documents attached to the form. REQUIRED • The ability to send all of the contact form fields along with any uploaded documents to our web application. • The ability to have conditions on the email address supplied to determine if the details should be sent to the web application or delivered by email • The ability to turn the transfer to the web application On or Off. We welcome questions regarding this project.

Compliance & Disputes / Reviews Specialist (Full-Time)

We are looking for a full-time, detail-oriented Compliance & Disputes / Reviews Specialist with bank customer service experience who can handle compliance-related tasks. This role is for someone who is highly active, has a long-term mindset, and enjoys working hard (which we reward). Responsibilities: - Review and handle compliance-related case. - Respond to and actively fight disputes and chargebacks within different PSP. - Handle reviews accurately and in line with regulations. - Communicate with payment providers and platforms - Ensure all cases are handled correctly and on time Requirements: - Strong attention to detail - Experience in bank customer service or a regulated environment - Strong experience with compliance, disputes, and chargebacks - Proactive, reliable, and motivated to work long-term - Good written English What we offer: - Full-time position - Good pay with performance-based rewards - Long-term opportunity in a growing company We are a fast-growing, dynamic company that operates fully remotely. We are looking for a highly motivated individual who is eager to work and grow with us. Please send us a Loom video in which you introduce yourself, explain what you currently do (or have done in the past), and share why you believe this role is a good fit for you.

Hubspot progarming and set up

Two hours work... I am seeking an expert in HubSpot programming and setup to assist with organizing my extensive customer database, which contains 9,000 entries. The objective is to tidy up the data, enabling a clear customer view for effective categorization from 2021 to 2030 and beyond, facilitating targeted marketing efforts. I require the ability to search, engage, and categorize customers effortlessly. Despite my attempts, I have encountered significant obstacles. I need this task completed urgently, ideally within two hours, and I am offering £100 for this prompt service.

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Sope with customer login portal

I currently sell products over the phone to recurring customers. I would like for them to be able to log in, see there bespoke pricing, there orders and be able to place an order.

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I need cost accounting services

I’m looking for a management accountant to help calculate accurate cost per unit for products in a farm / food production business. Scope includes: Labour, rent, overheads Variable and fixed costs Simple, practical unit-costing model (Excel preferred) This is a clearly defined, cost-focused project (not statutory accounts), intended to support pricing and profitability decisions. Requirements: Experience in management / cost accounting Product-based business experience preferred Efficient, commercially minded approach Budget: Looking for a cost-effective solution — please include your fixed price or hourly rate, estimated time, and approach. Potential for ongoing work if successful.

Required advertisement for a translation service

I need an image created, such as it can be posted on social media to advertise for translations in English, German and Spanish. And 2 videos, very short ones , around 10 seconds one advertising English classes and one translations. Design must be eye catching and memorable, I would even dare to say a bit flashy. The pictures as example are the old ones that have not been very well made but contain the info needed. I am very happy to provide any support to help and explain in more detail or clear things out for the designer.

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App developer required for niche marketplace - lead generation

We seek a proficient mobile app developer to create a specialized niche marketplace and lead-generation application. The ideal candidate will possess expertise in Flutter, FlutterFlow, or React Native, alongside backend experience with Firebase, Supabase, or similar technologies. Essential skills include Stripe integration for subscriptions and direct debit functionalities. Prior experience with marketplace applications, lead-generation platforms, subscription models, and geo-based matching is crucial. The platform will facilitate structured customer requests, enabling local service providers to respond through an in-app messaging system, ensuring a workflow-driven marketplace environment with controlled access and permissions.

Legal services

We are in search of a meticulous and dependable freelance Legal Services Specialist to assist with our ongoing legal and business requirements. This position is perfect for a qualified legal professional experienced in contract drafting, legal research, and compliance support. The freelancer will be tasked with drafting, reviewing, and revising various legal documents including contracts, agreements, NDAs, and privacy policies. They will conduct thorough legal research, provide clear summaries, and offer guidance on regulatory compliance. Additionally, the role involves ensuring all documents align with applicable laws and best practices, while also assisting with corporate legal matters as needed. Ideal candidates will possess proven experience in providing legal services, a strong grasp of contract law, and impeccable English writing skills. The ability to convey complex legal concepts in a straightforward manner is essential, and familiarity with international clients or cross-border issues is advantageous.

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Biomedical App Service Engineer diagnostic Troubleshoot web/app

We are developing a web-based and mobile biomedical service assistant designed to help biomedical engineers, technicians, and service professionals troubleshoot medical equipment issues efficiently. The application will combine: A guided UI (equipment selection, issue type, image upload) AI-powered troubleshooting A private knowledge repository (service manuals, PDFs, internal documents) Support for multiple AI providers and API keys The goal is to reduce troubleshooting time, standardize service workflows, and make expert-level guidance available instantly. Attached(RFP Doc) Executive RFP Summary Biomedical Service AI Assistant (Web & Mobile) Project Overview We are seeking a qualified software development partner to build a Biomedical Service AI Assistant, a web-based and mobile application designed to help biomedical engineers and service technicians troubleshoot medical equipment efficiently. The platform will combine guided user input, AI-powered diagnostics, image analysis, and a private repository of service manuals, delivering fast, OEM-aware troubleshooting support in both online and offline environments. Key Objectives Reduce medical equipment downtime Standardize biomedical service workflows Provide instant, AI-assisted troubleshooting Prioritize internal service manuals over public AI knowledge Support multilingual output for global service teams Core Features Guided Equipment Selection Users select: Equipment type (Ultrasound, CT, MRI, etc.) Manufacturer and model (e.g., GE LOGIQ E9) Software / firmware version The system auto-generates a structured troubleshooting prompt and prevents redundant questions. AI-Powered Diagnostics (Multi-Provider) Supports local AI (offline, no cost) and cloud AI providers Modular architecture with multiple API keys per provider Automatic fallback when quotas are exceeded No hard-coded keys; all managed via an admin interface Private Knowledge Repository Upload and manage OEM service manuals (PDF format) AI searches internal documentation first (RAG approach) Reduces hallucinations and improves technical accuracy Image-Based Troubleshooting Upload photos of error screens, artifacts, probes, connectors AI analyzes images together with equipment context Always processes the most recent upload Multilingual Translation (Output Level) Translate AI responses from English into: Spanish, Portuguese, French, Italian, German Toggle translation per response Preserves technical terminology and safety warnings Platforms Web application (desktop and tablet) Mobile application (iOS & Android or cross-platform) Shared backend and AI logic across platforms Administration & Configuration Manage AI providers and API keys Enable/disable local or cloud AI engines Upload and organize service manuals Configure supported translation languages Target Users Biomedical engineers Imaging service technicians Independent service providers Hospitals and imaging centers Deliverables Production-ready web application Mobile application Secure backend API Admin configuration panel Scalable AI and document-search architecture Ideal Development Partner Experience with web and mobile applications Proven AI / LLM integration expertise Familiarity with document search or RAG systems Healthcare or technical service experience preferred One-Line Summary A smart biomedical service assistant that combines AI, service manuals, and guided workflows to deliver fast, multilingual, OEM-aware troubleshooting on web and mobile platforms.

Contact Center Agent I - Patient Access

Geisinger is currently hiring for the Contact Center Agent I - Patient Access position, which involves providing essential front-line support in a healthcare environment. This role is remote and aims to facilitate patient interactions effectively. Job Responsibilities The Patient Access Agent is responsible for several key tasks, which include: Patient Registration: Greeting and registering incoming patients; ensuring accurate demographic verification. Check-In Procedures: Monitoring wait times and updating patients on any changes. Insurance Processing: Reading and interpreting insurance responses; communicating financial obligations to patients. Appointment Scheduling: Coordinating future appointments and processing referrals as needed. Confidentiality: Upholding patient confidentiality in compliance with HIPAA and organizational guidelines. Work Environment This position operates predominantly in a remote setting, allowing for flexibility in completing daily tasks. Shifts typically run from 6:45 AM to 5:00 PM with rotating start and end times. Qualifications and Skills Education: A High School Diploma or equivalent (GED) is required. Experience: Previous experience in a similar role is preferred, ideally with at least one year in a customer service or healthcare setting. Skills: Strong communication, customer service, and clerical skills are essential, along with the ability to maintain confidentiality and demonstrate office ethics. Benefits Employees in this role can expect several benefits from the very first day, including: Comprehensive health, dental, and vision plans. Flexible spending accounts (FSA) and health savings accounts (HSA). Company-paid life insurance, as well as short-term and long-term disability coverage. Participation in a 401(k) plan with automatic contributions. Generous paid time off (PTO) plans. Educational assistance with tuition reimbursement of up to $5,000 annually. Various wellness programs and employee assistance services.

Hi, I need a simple one-page website for an adult BDSM service.

I am seeking a proficient web developer to design a streamlined one-page website for an adult BDSM service. This site must prioritize SEO optimization to enhance organic visibility on search engines, avoiding reliance on paid advertising. Essential features include a contact button linked to WhatsApp, Telegram, or a contact form. The content should emphasize themes of consent, privacy, safety, and exclusively private sessions for individuals aged 18 and above. Please provide your estimated delivery timeline along with a detailed outline of the specific SEO strategies you intend to employ. Thank you for considering this project.