Customer Service Projects

Contract Customer Service Analyst

I am seeking a skilled Contract Customer Service Analyst to evaluate service performance and deliver data-driven insights to improve service quality and the overall client experience. The ideal candidate will be organised, detail-oriented, and capable of transforming support data into actionable process improvements. Responsibilities Respond to client inquiries and concerns in a timely and professional manner Analyse and monitor service issues to identify patterns and trends that facilitate process improvements Ensure a consistently high standard of service is maintained at all times Track and document support questions and resolutions for internal records Serve as a subject matter expert on internal policies, procedures, products, and services Develop training materials on products and services for internal teams Please highlight your service analysis and trend documentation experience in your proposal. We seek an independent professional to maintain our high standards and look forward to your application!

Contract Customer Service Analyst

I am seeking a skilled Contract Customer Service Analyst to evaluate service performance and deliver data-driven insights to improve service quality and the overall client experience. The ideal candidate will be organised, detail-oriented, and capable of transforming support data into actionable process improvements. Responsibilities * Respond to client inquiries and concerns in a timely and professional manner * Analyse and monitor service issues to identify patterns and trends that facilitate process improvements * Ensure a consistently high standard of service is maintained at all times * Track and document support questions and resolutions for internal records * Serve as a subject matter expert on internal policies, procedures, products, and services * Develop training materials on products and services for internal teams Please highlight your service analysis and trend documentation experience in your proposal. We seek an independent professional to maintain our high standards and look forward to your application!

Contract Customer Service Analyst

I am seeking a skilled Contract Customer Service Analyst. The ideal candidate will evaluate service performance and deliver data-driven insights to improve service quality and overall client experience. Key Responsibilities: Respond to client inquiries and concerns in a timely and professional manner Analyse and monitor service issues to identify patterns and trends that facilitate process improvements Ensure a consistently high standard of service is maintained at all times Track and document support questions and resolutions for internal records Serve as a subject matter expert on internal policies, procedures, products, and services Develop training materials on products and services for internal teams If you are organised, detail-oriented, and experienced as a Contract Customer Service Analyst, I look forward to hearing from you!

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X8 People Need for Customer Service Calls - TEMP - ONE WEEK

PLEASE do not apply without reading the entire post. ***** UK ONLY - British accent ONLY ***** Hello, We are looking for 8 UK BASED & Native British Speaking people to complete a high volume of outbound customer service calls. You will be calling people who have already registered for a virtual webinar to confirm their attendance and answer any immediate questions about the event. These are enjoyable calls but VERY high volume and Full Time Monday to Friday for ONE WEEK. YOU MUST: Be available Mon 11th - Fri 15th of MAY 10AM - 6PM Have EXCELLENT WIFI Able to work from home in a quiet environment Be comfortable doing a HIGH volume of outbound calls Be a fast learner THE PERFECT PERSON: Is SUPER friendly Bubbly Outgoing Bold with personality Great telephone voice PAY: £120/day x 5 days = £600 Thank you. Scotty

I need book keeping service

Hi, I need book keeping to be done for 3 bank accounts for a startup with around 120 transactions per month. I use quickbooks and I need an accountant who would know how to categorise transactions correctly and reconcile on a monthly basis. My budget is £30 per month. Please get in touch if you can do it. I have 5 months of arears to reconcile. Must be included in the price.

"New Customer" Conversion Phone Sales

Position Purpose This appointment operates as the primary professional gateway for landlords, managing agents, and property operators seeking immediate guidance on regulatory compliance and enforcement exposure within England, with responsibility to convert those enquiries into paying clients. This is a sales role requiring strong human sales skills and availability for UK working and evening hours, making UK based candidates most suitable. Comfort must be demonstrated in asking direct and sometimes difficult questions to obtain accurate and truthful answers. Information must be gathered efficiently and prospects must be guided with authority to book and pay for a consultation. Each lead will already have identified a need for the firm’s services. The role requires structured interviewing, qualification against the firm’s offering, and progression to a paid, high value consultation with the Casework Director. Responsibility includes disciplined management of inbound and outbound communications, rapid extraction of relevant information, and structured progression of enquiries into retained legal consultations valued in excess of £500. This is not an administrative post. This is a revenue enabling, compliance sensitive, front line role requiring judgement, authority, and measurable commercial impact. Key Responsibilities All telephone engagements must be conducted promptly, professionally, and with controlled authority. Approved diagnostic frameworks and scripts must be followed precisely during initial development in the role. Conversations must be steered firmly to maintain focus, clarity, and relevance. All required data must be captured accurately in real time and recorded in compliance with internal standards. The seriousness of each legal issue must be assessed through structured questioning, with matters triaged appropriately. Where appropriate, callers must be confidently guided towards booking a paid consultation. Financial transactions must be processed calmly, securely, and in accordance with company procedures. Between 20 and 30 calls per day will be managed once established in the role. A minimum of 2 structured triage calls per hour is expected during a 6 to 7 hour working day once competent. All personal and case information must be verified verbally and confirmed for accuracy. All post booking communications must be triggered correctly without omission. Any inconsistency, uncertainty, or legal risk must be escalated immediately. Absolute Requirements Fluent spoken English is mandatory, delivered with clarity, confidence, and a professional tone. A natural alignment with England based communication standards is required. A working understanding of UK address structures, postcode formats, local authority terminology, and regulatory language is essential. Strict adherence to process and compliance protocols is non negotiable. Each call must be conducted with calm authority and commercial awareness. Experience Required Prior experience in a structured telephone environment such as professional services intake, regulated sales, or call centre operations is required. Proven success in converting prospects into paid professional services is essential. Experience handling high value transactions and processing card payments by telephone is required. Experience working in target driven environments is expected. Exposure to legal, property, or compliance sectors is desirable. Skills and Attributes Strong listening capability with the ability to isolate key facts quickly. Ability to redirect conversations while maintaining authority. Commercial confidence to secure payment when appropriate. High attention to detail with zero tolerance for inaccuracy. Resilience under sustained call volume. A composed and authoritative telephone presence. Professional scepticism with no assumptions made. Security and Integrity References must be verifiable. Background screening will be required. Confidentiality and data protection standards must be upheld at all times. Sensitive legal and financial information will be handled, requiring absolute integrity. Working Pattern Availability of 6 to 7 hours per day is required. Call volumes must be managed within that period without backlog. Flexibility may be required to meet demand. Final Statement This appointment sits at the commercial heart of the organisation. It requires discipline, structure, authority, and commercial awareness. This role suits an individual who understands that precision and control generate trust and results, and who is capable of converting new customer engagement into retained business through structured relationships.

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CRM & Customer Support System Implementation Specialist

Project Overview We are building a complete customer service operation from scratch and are looking for an experienced professional (or small team) to design, implement, and deploy an end-to-end system. This includes CRM setup, customer support/ticketing system, communication integrations, reporting dashboards, and workflow automation. Scope of Work • Set up and configure a CRM system (HubSpot) • Implement a customer support/ticketing system (Zendesk, Freshdesk, or equivalent) • Integrate communication channels (Email, Phone, Live chat, (WhatsApp/social) Chatbot • Design workflows (Ticket routing, SLA tracking, Escalation processes) • Build reporting dashboards (Response time, Resolution time, KPIs) • Create knowledge base (internal + customer-facing) • Ensure all systems are integrated and working seamlessly Key Deliverables • Fully configured CRM system • Functional support/ticketing platform • Omnichannel communication setup • Automated workflows and SLAs • Reporting dashboards • Documentation (SOPs / system usage guides) • Basic team training (optional but preferred) Required Skills & Experience • Proven experience implementing CRM systems • Strong background in customer support platforms • Experience with API integrations and automation tools • Ability to design scalable workflows and processes • Experience building dashboards and reporting systems • Strong problem-solving and system architecture skills Preferred Experience • Experience building systems from scratch • Knowledge of customer experience (CX) frameworks • Experience working with service-based businesses or contact centres What We’re Looking For • Someone who can take ownership of the full system setup • Practical, solution-focused approach • Clear communication and structured delivery • Ability to recommend the best tools (cost vs performance) Application Requirements • Examples of similar systems built • Recommended tools/platforms and justification • Estimated timeline • Proposed approach • Rate (fixed)

Need to automate customer engagement workflows

Seeking an experienced automation specialist to design and implement streamlined customer engagement workflows. The project entails mapping current touchpoints, creating automated sequences for onboarding, nurturing, and re-engagement, integrating CRM and communication platforms, and establishing KPIs and monitoring. Deliverables include documented workflows, tested automations, error handling, and optimization recommendations to enhance retention and conversion efficiency.

Promotion of architectural services for a day event

Freelance Property Marketing / Lead Generation Representative – 1 Day Approx 5 hour (London) (IN PERSON UK BASED ROLE - CANNOT BE DONE REMOTELY) We are seeking a confident and experienced property-focused marketing/lead generation professional to represent our business at a landlord and investor event at Brent Civic Centre, in collaboration with Brent Council. Role: * Engage with landlords, investors, and property professionals * Proactively start conversations and promote our services * Capture qualified leads and contact details * Represent our brand professionally at our sponsor table Requirements: * Strong communication and networking skills * Experience in property, real estate, or built environment preferred * Confident, proactive, and personable Goal: Generate high-quality contacts and potential clients from the event. Please share relevant experience.

I want to make Facebook video advertising

Seeking a captivating Facebook video ad for a small building company. Project requires a concise, professional 15–30 second video highlighting services, craftsmanship, completed projects, and customer trust. Deliverables: storyboard, motion graphics, royalty-free music, captions, and a final MP4 optimized for Facebook Ads. Tone: trustworthy, polished, and engaging. Experience with construction-related advertising and portfolio examples preferred. Timely delivery and two revision rounds required.

Freelance Customer Support Agent Needed

We are looking for a professional and reliable customer support agent to assist with handling customer inquiries and providing a smooth support experience. The role involves responding to customer questions, resolving issues, and ensuring accurate communication and record-keeping within our support system. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or support channels Provide clear and accurate information about products or services Investigate customer complaints and service issues Troubleshoot problems and offer appropriate solutions Escalate complex cases to the relevant internal teams Process orders, returns, refunds, and exchanges Maintain accurate and up-to-date customer records This is an ongoing opportunity for someone dependable, organized, and customer-focused. Strong communication and problem-solving skills are required. Experience in customer support or help desk roles is an advantage—please send your proposal.

Virtual Assistant / Customer Support & Dispatch Coordinator

Job Type: Remote Hourly rate is $6 (possible raise if you do a good job) 11 AM - 9 PM EST Mon - Fri Industry: Delivery / Customer Service / Dispatch Support Job Overview: I am looking for a reliable, organized, and responsive virtual assistant to help manage customer service and basic dispatch-related communication for my delivery business. The role is mainly focused on confirming incoming payments, helping resolve issues between drivers and customers, and handling day-to-day support problems as they come up. This is a customer service and operations support role. I do not need someone who is overly sales-focused. I need someone calm, professional, detail-oriented, and good at solving problems quickly. Main Responsibilities: - Monitor incoming payments and confirm that payments have been received - Communicate with customers and drivers regarding order-related issues - Help resolve problems during deliveries - Assist with driver/customer communication when delays or misunderstandings happen - Help coordinate solutions if a driver has an issue during a delivery - Keep order communication organized and clear - Escalate serious issues when necessary - Provide fast, professional, and polite customer service Ideal Candidate: - Speaks and writes English well - Has previous virtual assistant, customer service, or dispatch experience - Is highly responsive and dependable - Can stay calm under pressure - Has strong communication and problem-solving skills - Pays close attention to detail - Can follow systems and instructions carefully - Is comfortable communicating with both customers and drivers - Can work independently without needing constant supervision Workload: The business handles up to about 12 orders per day at maximum, so this is not a high-volume call center environment. However, I need someone who can remain available during working hours, respond quickly, and help keep operations smooth. What I Need Most: - Reliability - Good judgment - Clear communication - Fast response times - Professionalism - Ability to solve issues without creating more confusion

App pre launch social content and short videos

Seeking a creative marketing professional to create Matasha’s pre-launch and launch campaigns. Matasha is a carpet and flooring marketplace connecting local customers with trusted suppliers. Responsibilities: refine messaging for customer and supplier audiences, produce engaging TikTok and social videos, create polished app demo videos for customer and supplier journeys, design countdown promotional assets, assist with execution of social strategy across TikTok, Facebook and Instagram, support supplier recruitment and build brand awareness. Deliverables: two-week rollout plan, ready-to-post content, and walkthrough demo videos. I need someone who is available to start immediately and produce the short videos and social posts by the close of play tomorrow. Videos required: 3 demo videos of the app demonstrating - customer view, supplier view and general promo Plus 2 short engaging videos for tick-tock promotion that encourages reposts and raises customer awareness of the app

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Build a business plan service for new businesses

I want to build a service where I help people write their own business plans and start their businesses. I’m looking for an experienced business writer or consultant to help me create a strong business plan template, structure, and guidance that I can use with clients. The goal is to make it simple and clear for beginners who have never written a business plan before. This may include: Creating a business plan template Writing examples for each section (executive summary, marketing, finance, etc.) Structuring step-by-step guidance for beginners Helping me understand how to guide clients through the process I want something practical, easy to use, and beginner-friendly. There may be ongoing work if this goes well. Please share any relevant experience with business plans or startup support.

Professional Copywriting Services for Marketing

I am looking for a skilled copywriting expert to help create high-quality, persuasive, and engaging content for my business. The goal is to improve brand communication, attract potential customers, and increase conversions through clear and impactful writing. The scope of work may include: Website landing page copy, Product or service descriptions, Social media captions and promotional content, Email marketing copy (promotions, newsletters, outreach), Company profile / About Us content, SEO-friendly blog articles (optional). The ideal freelancer should have strong experience in copywriting, excellent grammar skills, and the ability to adapt tone depending on the target audience. Creativity, attention to detail, and understanding of marketing psychology are highly valued. Deliverables should be original, plagiarism-free, and tailored to business objectives. I am looking for someone reliable for both one-time projects and potential long-term collaboration.

Logo Design for new Dog Walking & Pet Service Business

Hi there. This is for my mother's new business project. She's look for a logo design that can be used on: new website, local business cards and larger Vinyl for her Van. The company is called 'Not Just Dog Walking'. The service she will offer is dog walking as well as other pet services. However for the logo she would just like 'Home Visits' and 'Pets to Vets' called out. We ran simple idea through AI, but this is not what she is after, so please don't use for basis - i.e. she does not want a block background... but she was just trying to throw whats in her head at it. However it is useful for colour pallet, as would like Darker Green and Dark Grey (note the Van is Silver, have added a pic for reference) so would want to look good against that, and the wording is what she wants included. Just some other context, she lives quite remote countryside of Sussex. Although dogs will be the bread and butter of the business, she will offer pet servies for dogs, cats, birds, parrots, rabbits, etc. Hopefully you can help with some more modern design but in-keeping with the type of business. She's not looking for too much going on or pics of dogs, etc. Something a bit slicker.

Review Generation Assistant - (UK Business)

We are looking for a long - term freelancer to support our customer experience and review collection process. We are a growing home improvements company looking for a reliable freelancer to assist with customer feedback collection. We require someone who is experienced with Trust Pilot and Google Reviews. More details will be shared with shortlisted candidates.

Remote Lead Generation Specialist – Thailand Visa Services

This is a lead generation role only — you will NOT need to close sales, process visas, or handle complex client questions. Your job is simply to drive interested people to contact us through our website inquiry form. What You Will Do •Promote our Thailand visa services across social media platforms (Facebook groups, Reddit, Expat forums, LinkedIn, Instagram, TikTok, etc.) •Post in relevant communities such as expat groups, digital nomad groups, Thailand travel groups, and retirement abroad communities •Reach out to individuals or communities who may need Thailand visa assistance •Drive potential clients to fill out our inquiry form on our website •Track and report the number of leads generated each week in a simple spreadsheet •Suggest new platforms or strategies to find potential clients

APP Design & application Expert

I am the Managing Director of a UK based company. Over the past few months, we have been working with a development company to build an app, which is currently around 50–70% complete. This is our first experience developing a product like this. We have also been working with a freelancer, but their experience; particularly in aesthetics, user flow, and overall customer experience, is not at the level we require. As a result, we are looking for a high-end app developer or product specialist to work with us on a consultancy basis. We expect this to involve approximately 5 to 10 hours over the next couple of weeks. Initially, we would need someone to: * Understand the project through videos and written documentation * Join us on a live demonstration with the existing developers * Analyse and review the near-final product * Provide strategic feedback on user experience, flow, functionality, and overall polish We have found that many developers are highly technical but can only work to guidance as appose to initiative. What we are looking for is someone who can think independently, understand both the business owner and end customer journey, and identify improvements proactively. The app is designed for business owners and their customers, and includes features such as: * Marketing tools * Loyalty schemes * Event management * Prepay / pre-order functionality * Customer interaction and engagement Fluent English and confidence in face-to-face meetings are essential. If you believe you are the right person to help, please get in touch. - I would also like to add; if you have applied before. We have your details on record & will contact you, if we want to consider you for the assignment. Thank you.

Sales Development & Client Relations Representative

We are seeking a professional Sales Development Representative to assist with outbound business development and lead nurturing. The objective of this project is to identify potential business partners and initiate professional introductions to expand our market reach. The ideal candidate will manage initial outreach and nurture professional relationships through structured communication channels, ensuring a seamless transition from prospect to partner. Key Responsibilities: Conduct outbound sales outreach to prospective B2B clients and partners Qualify inbound leads to ensure alignment with our service offerings Manage follow-up communications to maintain engagement with interested prospects Document outreach activity and feedback within our internal reporting system Provide weekly insights on market response and lead quality to optimize our sales approach Please highlight your previous experience in client relations, customer success, or technical user support roles. We are looking for a reliable professional to integrate into our operational support structure. We look forward to reviewing your proposal!