Customer Happiness Champion

We’re looking for a Customer Happiness Champion to make sure our customers feel supported, happy, and confident in our service. You’ll also play a key role in following up deliveries, queries and qualifying new leads submitted by our lead generators, while keeping records up to date on our CRM.

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What You’ll Do

• Follow up with existing customers to ensure they’re satisfied and getting full value
• Act as the key contact between customers and our partners to resolve queries
• Submit and manage orders for new equipment or service upgrades
• Qualify new leads submitted by our lead generators—confirm accuracy, gather missing info, and assess potential
• Keep customer and lead records updated in our CRM
• Identify opportunities for upsells, referrals, or further support
• Share feedback to improve our customer journey as we grow

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What We’re Looking For

• A friendly, proactive communicator who genuinely enjoys helping others
• Experience in customer service, account management, or support
• Excellent organisation and attention to detail—you’re on top of follow-ups and processes
• Confidence using tools like email, spreadsheets, CRM systems
• A self-starter who can work independently in a remote setup
• Bonus: Experience in payments or working with sales teams

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Why Work With Us?

• Flexible remote working
• Make a meaningful impact with real customer relationships
• Friendly, founder-led team with room to grow
• Your voice will be heard as we shape better systems and experiences

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To Apply:

Please send your CV and a short note explaining why this role excites you. If you want to stand out, feel free to include a short video intro (optional, but always welcome).

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Job Type: Part-time / Full-time
Schedule: Flexible hours, remote
Location: Remote (GMT+1 timezone preferred)
Compensation: Rate per hour, depending on experience
Experience: Customer service or account management: 1 year (preferred)