Customer Relationship Management Projects

Native Arabic Speakers for Conversation Recording

We are currently working on an audio data collection project and are looking for native Arabic (Saudi) speakers to participate. The task involves recording natural, call-center style conversations with another speaker based on provided scenarios. The conversations will include some code-switching (mixing Arabic and English naturally). How it works: Recordings will be completed using our secure online recording tool Each conversation is around 10 minutes The task can typically be completed in ~10 minutes, though you may take up to 30 minutes if needed You will be paired with another speaker, or you may join with your own partner Scripts will be provided in advance Recording Interface: Status shows when ready to record each line Script is displayed based on your role (Agent / Customer) Each sentence has its own “Record” button Progress bar shows completion (e.g., 0/30 lines recorded) After finishing, you can submit using the “Complete Recording” button Project budget: $20–$25 per participant for up to 30 minutes If you join with your own partner, the total budget is $40–$50 per completed session (both participants included) Requirements: Native Arabic (Saudi) speaker Comfortable speaking both Arabic and English Access to a quiet environment for recording Recording Specifications: 16 kHz preferred (8 kHz acceptable) To ensure transparency and trust, we are happy to sign an NDA (Non-Disclosure Agreement) before starting the task. If you are interested, please apply with: Your availability We will share full project details with shortlisted candidates.

Social Ads Expert Needed – Lead Generation for B2B

We are a UK-based custom workwear supplier looking for an experienced Meta Ads specialist to manage and optimise our Facebook and Instagram lead generation campaigns. We currently run Meta Lead Ads and generate a high volume of leads, but performance has recently become unstable after scaling and testing new creatives. We are looking for someone who can properly structure, optimise and scale our campaigns. we need help with • Reviewing our current campaign structure • Fixing performance drops and improving ad delivery • Optimising lead generation campaigns • Managing creative testing (UGC videos, graphics, bundles) • Scaling winning campaigns efficiently • Reducing cost per lead while maintaining lead quality • Setting up proper testing frameworks for new creatives • Advising on audience strategy and campaign structure -- We supply custom branded workwear (hoodies, polos, hi-vis, jackets etc.) to UK businesses and tradespeople. We are looking for someone who understands lead generation, scaling, and Meta's latest AI delivery system. Requirements: • Proven experience managing Meta Ads for lead generation • Strong understanding of campaign structure and scaling • Ability to analyse ad performance and optimise campaigns • Experience with creative testing strategies • Clear communication and reporting • Experience with B2B lead generation • Experience with WhatsApp / CRM lead follow-ups • Experience with UGC style ads Please include in your proposal: 1. Examples of campaigns you have managed 2. Typical cost per lead you have achieved 3. Your recommended campaign structure for scaling We are looking for someone reliable who can manage this long-term if results are good.

I need a Click Up expert

I am looking for a Click Up expert to help me set-up a 'Marketing' space to contain marketing campaign plans across a variety of projects and provide some training via MS Teams so that I can utilise and manage moving forwards. Full brief on application however you will be provided with several Excel files to translate across into Click Up. PLEASE ONLY APPLY IF YOU ARE AN ADVANCED CLICK UP USER WITH EXPERIENCE IN SETTING UP MARKETING CAMPAIGN PLANS.

Support Operations Analyst Needed for Remote Role

I am seeking a proficient Support Operations Analyst to enhance and optimize my customer support operations in a remote capacity. The ideal candidate will possess a robust analytical mindset, exceptional communication abilities, and a fervent dedication to refining processes that elevate customer satisfaction and operational efficacy. Key responsibilities include monitoring and optimizing support workflows, developing performance reports and dashboards, identifying improvement areas, collaborating with cross-functional teams, conducting data analysis for support issues, and creating comprehensive documentation for support processes. Candidates should demonstrate proven experience in customer support analytics or related fields, strong proficiency with data analysis tools, and excellent problem-solving skills. Familiarity with SaaS platforms and customer support systems is advantageous. This position offers flexibility, with options for part-time or full-time engagement and the potential for long-term collaboration.

MSA for Manchester MSP: UK Contract Law Specialist Required

We are a newly established Managed Service Provider (MSP) based in Manchester. As we launch our operations, we require a professional, legally-sound Master Service Agreement (MSA) to serve as our foundational contract for all future client engagements. Scope of Work: Because we are a new entity, we need a comprehensive "from-scratch" agreement governed by the laws of England & Wales. It must cover: Framework: How we will attach future Statements of Work (SOWs). Liability: Robust protection regarding cybersecurity, data loss, and professional indemnity. Compliance: Full UK GDPR alignment. Future-Proofing: Non-solicitation of staff and RPI-linked price increase clauses. Budget & Bids: Our listed budget is £200, but this is a placeholder. We are looking for quality and protection above all else. We will review all bids case-by-case—please bid what you feel is fair for a bespoke, high-quality document. Requirements: Strictly UK-based freelancers only. Experience with IT/MSP contracts is mandatory.

Punjabi speaking mediator

Seeking an experienced Punjabi-English mediator fluent in both languages to facilitate conflict resolution and negotiations. Preferably available for in-person sessions in the Erith area, with remote consultations acceptable. Responsibilities include conducting impartial mediation, managing sensitive conversations, drafting agreements, and ensuring clarity in both Punjabi and English. Strong interpersonal skills, cultural sensitivity, and prior mediation experience are essential. Reliable, professional, and able to maintain confidentiality.

I need an admin assistant who specialize in HR and payroll

Seeking an administrative assistant who specializes in professional HR and payroll to support an ongoing project. This role is critical for maintaining accurate employee records, ensuring compliance, and streamlining our internal processes. Key Responsibilities: Payroll Support: Assist with the preparation and verification of timesheets, payroll data entry, and reconciliation to ensure accuracy before processing. HR Administration: Maintain and update employee files (digital), manage onboarding documentation, and assist with offboarding checklists. Compliance: Help track mandatory training, certifications, and leave balances to ensure company compliance. Reporting: Generate routine HR and payroll reports as needed. Ideal Candidate: Proven experience with payroll software (e.g., QuickBooks, Gusto, ADP) and HRIS systems. Reliable communicator available for ongoing, consistent support.

opportunity

Build iOS & Android Frontend for Existing Platform

I am looking for an experienced mobile developer (React Native or Flutter) to build the iOS and Android applications for an existing, fully-featured web platform. The platform is a comprehensive app that connects users with local listings, a multi-vendor marketplace, job boards, and event bookings. You do not need to build any backend infrastructure. The backend is powered by Supabase, and we have 83 documented Edge Functions acting as a complete REST API. Everything from Stripe payments, auth, geocoding, and chat is already built and working on the web. Your job is purely frontend mobile development and API integration. Key Features to Implement (Mobile UI): Authentication: Email/Password & Profile setup (Supabase Auth). Discovery & Maps: Location-based search, filtering, and interactive map views for local listings. Marketplace: E-commerce product browsing, cart management, and Stripe Checkout integration. Events: Browsing and interacting with job postings and event schedules. User Dashboards: Order history, favorites, real-time chat messaging, and basic account settings. (Note: Complex admin tools and business owner dashboards will remain web-only for now to save scope). Tech Stack Requirements: Framework: React Native (Expo preferred) or Flutter. (React Native is a plus since our web app is built in React). Backend Integration: Supabase (Database, Storage, Auth) and REST APIs. State Management: Your preferred robust solution. What I Will Provide: 1. Full API documentation (Route map, endpoints, payload structures). 2. Access to the fully functioning web application for feature reference. 3. Design inspiration/guidelines for the mobile UI. Budget & Timeline: Budget: £5,000 - £6,000 (Fixed Price) Timeline: Please propose a realistic timeline in your bid. A milestone-based payment structure is preferred. To Apply, Please Include: 1. Links to 2-3 apps you have published on the App Store/Google Play. 2. Your preferred framework (React Native vs. Flutter) and why. 3. Confirmation that you are comfortable working with an existing Supabase REST API backend.

opportunity

Build AI Support Agent for POS Merchants

We are looking for an experienced developer to build an AI support agent for the POS industry. The system will support phone calls, SMS, and web chat. It should answer merchant support questions, detect language automatically, keep track of each merchant separately, and hand over complex issues to a human agent with full transcript. We plan to use the OpenAI LLM API, but candidates who have built similar systems using other LLM APIs are also welcome. The platform will also need a white-label dashboard for POS sellers, so they can manage and track their own merchants easily. Because of this, frontend/dashboard development skills are also important. Required experience: Building real AI chat, voice, or support systems OpenAI API or similar LLM APIs Twilio voice and SMS integration Backend development and database design Frontend skills for dashboard or admin panel development This is a long-term role, not a small one-time project. Please apply only if you have personally built a similar AI application and can clearly explain your work. Shortlisted candidates must sign an NDA before detailed discussion.

Native Chinese Speakers for Conversation Recording

We are currently working on an audio data collection project and are looking for native Chinese speakers (Simplified / Traditional / Hong Kong) to participate. The task involves recording natural, call-center style conversations with another speaker based on provided scenarios. The conversations will include some code-switching (mixing Chinese and English naturally). How it works: • Recordings will be completed using our secure online recording tool • Each conversation is around 10 minutes • The task can typically be completed in ~10 minutes, though you may take up to 30 minutes if needed • You will be paired with another speaker, or you may join with your own partner • Scripts will be provided in advance Recording Interface: • Status shows when ready to record each line • Script is displayed based on your role (Agent / Customer) • Each sentence has its own “Record” button • Progress bar shows completion (e.g., 0/30 lines recorded) • After finishing, you can submit using the “Complete Recording” button Project budget: • $20–$25 per participant for up to 30 minutes • If you join with your own partner, the total budget is $40–$50 per completed session (both participants included) Requirements: • Native Chinese speaker (please specify Simplified / Traditional / Hong Kong) • Comfortable speaking both Chinese and English • Access to a quiet environment for recording Recording Specifications: re transparency and trust, we are happy to sign an NDA (Non-Disclosure Agreement) before starting the task. If you are interested, please apply with: • Your availability We will share full project details with shortlisted candidates. Attached sample Recording script

opportunity

External PR Company Secretarial/Corporate Governance

We are looking to appoint an external company secretarial / corporate governance partner to support as we enter our next phase of growth. A specialist services business operating across facilities management, drainage and cleaning, with a focus on disciplined organic growth alongside selective acquisitions. We are seeking a pragmatic and commercially minded partner (individual or firm) to support across: • Company secretarial services (Companies House filings, statutory records, governance) • Corporate structure support (Group / OpCo alignment) • Board and shareholder documentation • Support on corporate actions (dividends, director changes, share movements) • Input on acquisition structuring and transaction support

Telesales for SaaS / Hospitality

We are looking for a confident and friendly outbound telemarketer to help introduce our software platform, to UK B&Bs and glamping sites. It is a simple operations and compliance dashboard built specifically for small hospitality businesses. It helps owners manage room cleaning status, maintenance issues, staff accounts, and compliance documentation in one organised system. Your role will be to call independent B&Bs and glamping pod sites across the UK and introduce the platform in a professional, conversational way. This is not a hard sales role. We are not looking for aggressive selling. We are looking for someone who can speak naturally and confidently to business owners. What You’ll Be Doing • Calling a provided list of UK B&Bs and glamping sites • Speaking to owners or managers • Introducing Us clearly and simply • Identifying whether they currently use paper, WhatsApp, or spreadsheets • Offering a free trial (Simple Signup via Email directly on site) • Logging outcomes of each call You will be provided with: • A call script • A product overview • A call list (est. 50 to begin) • A VoIP phone number (We use Voipfone, you MUST be able to setup confidently) • Clear guidance on positioning Ideal Candidate • Native or fluent English speaker • Clear, professional phone manner • Confident speaking with UK business owners • Experience in telemarketing, lead generation or appointment setting • Reliable and organised • Comfortable tracking results in a spreadsheet Bonus (not required): • Experience in hospitality sector • SaaS sales experience What We’re Looking For • Someone calm and professional • Not pushy or overly scripted • Able to handle objections naturally • Focused on generating interest and free trial sign-ups • British Time Zone Project Details If performance is strong, this will become ongoing weekly work. We are building a long-term system and want someone reliable who can grow with the project. Please include: • Your experience with outbound calls • Your hourly rate • Your availability per week • A short voice sample **This post is for 5 hours, as a trial - this could lead to ongoing work if it works out well.** AI, Generic Copy & Paste responses will be REJECTED. You MUST know how to setup VoIP - we will provide number, extension and passcode. 3rd time posting this role to due freelancer incapable of carrying out the task at hand.

Data engineer

We are seeking an experienced Data Engineer to help organize, clean, and structure complex real estate and regulatory compliance data across multiple sources. This role focuses on transforming inconsistent datasets related to leases, occupancy, tenants, and rent information into a reliable and scalable data foundation. The ideal candidate will review existing data, identify quality issues such as duplication and missing fields, and design standardized schemas and relationships. You will build transformation workflows to clean and normalize data from spreadsheets, databases, and system exports. In this role, you will create master datasets for properties, units, households, leases, and compliance tracking while implementing validation rules and exception reporting. You will also document data definitions, mapping logic, and business rules to support transparency and long-term maintainability, while collaborating with stakeholders to translate operational requirements into structured data models. Strong proficiency in SQL and Python is required, along with hands-on experience in ETL/ELT workflows and relational data modeling. Experience working with messy, Excel-heavy datasets and building data quality checks is essential, and familiarity with tools like dbt, Airflow, or cloud platforms such as Snowflake or BigQuery is highly preferred. Success in this role means delivering a clear, consistent source of truth for lease and occupancy data, reducing inconsistencies, and preparing the data environment for reporting, automation, and future product development.

Company owner needs a tech assistant for those special occasions

Having been born too soon but having a broad business background capable of building Branded E Commerce healthcare lines, there are those times when i require an individual that can overcome tech constructed barriers that are too time consuming to manage. I have a busy 2026-27 scheduled, and the process is not going to become easier to navigate. Three conditions to qualify. 1. You must be knowledgeable and a solutions oriented person. 2. You must have a sense of urgency. 3. A problem solver in all things that matter. JCS

Xero project move

Require an experienced Xero specialist to manage a seamless migration between Xero organizations. Project involves transferring three companies, ensuring accurate migration of charts of accounts, historical transactions, bank reconciliations, payroll data, invoices, and attachments. Successful candidate must demonstrate prior Xero-to-Xero migration experience, meticulous attention to detail, strong reconciliation skills, and ability to validate data integrity post-migration. Deliverables include documented migration plan, completed transfers, reconciliation reports, and resolution of discrepancies.

I need an experienced AI engineer

We are hiring a Senior AI Engineer to own and accelerate AI capabilities across the platform — from customer-facing features to internal agentic workflows and production-grade AIOps. This is a high-impact, hands-on role where you will shape the next generation of AI systems and directly influence customer experience, product velocity, and operational efficiency. The Opportunity You will lead development across three core pillars: - AI Product Engineering – Ship core AI-powered features — intake, scheduling, session notes, billing automation, and more. - AI Foundations / Enablement – Build reusable primitives, evaluation tooling, and golden paths. - Agentic Workflows & AIOps – Create AI agents that automate operational work and support internal operations. What You’ll Do AI Product Engineering (Customer-Facing Features) - Build AI features end-to-end: requirements → design → implementation → rollout → evaluation. - Implement LLM-backed workflows including summaries, extraction, structured output, copilots, billing scrubbing, and guided automation. - Collaborate across Product, Design, QA, and Clinical SMEs. Own AI-powered improvements across: RCM, scheduling, intake, documentation, reporting, customer support automation. AI Foundations / Enablement - Create reusable AI primitives: prompt templates, agent patterns, tool schemas, safety guardrails, retrieval modules. - Build evaluation harnesses and continuous regression testing. - Enable developer productivity via AI coding tools and best practices. - Establish “golden paths” for consistent and safe AI feature delivery. Agentic Workflows & AIOps - Develop in-platform agents for billing checks, eligibility validation, claim scrubbing, data cleanup, workflow routing, and anomaly detection. - Build AIOps capabilities: incident summaries, RCA suggestions, intelligent alerts, correlation. - Integrate with telemetry systems for intelligent operations. LLMOps / Production-Ready AI - Implement monitoring, cost governance, retries, fallbacks, and safe-mode behavior. - Own prompt/model evaluation frameworks and online QA metrics. - Ensure HIPAA-aligned data flows: privacy controls, redaction, audit logs, PHI boundaries. Data & Infrastructure - Build vector stores, embeddings, retrieval workflows, and knowledge bases. - Partner with data engineering for eval datasets and rulesets. - Contribute to scalable infrastructure for AI agents and async workflows. Tech Stack - AI Platforms: Azure OpenAI, OpenAI, Anthropic, Bedrock - Frameworks: RAG, agents, orchestration - Backend: .NET, Node.js, Python - Data: SQL Server, Postgres, Redis, vector databases - Observability: Grafana, Loki, Prometheus, OpenTelemetry - Cloud: Azure, AWS, Docker, Kubernetes - AI Dev Tools: Copilot, Claude Code, Cursor, Kiro What You Bring - 5–10+ years building production software systems. - Hands-on experience delivering LLM-powered features or AI agents. - Strong engineering fundamentals. - Experience with LLMOps, safety, monitoring, evaluation. - Strong cross-functional communication. - Healthcare / HIPAA experience a plus. - Fluent English

opportunity

Nominee Director for UK Ltd Company

Seeking a UK-based Nominee Director for a UK Ltd company to satisfy Companies House requirements. The role is strictly ceremonial for compliance; no operational duties, management, or decision-making involved. Applicants must be UK residents and able to provide proof of identity to complete the Nominee Directorship. Budget is limited, so reasonable, competitive quotes are preferred. Preference will be given to reliable, discreet professionals with prior nominee experience.

AI receptionist and connected to Google Sheets

AI Phone System – One Page Summary Objective Reduce call volume, automate routine enquiries, improve response times, and ensure no missed customer enquiries. We are a company that offers activity training and experience vouchers. System Overview Customer calls → AI Receptionist → AI identifies call type → Transfers to staff OR handles automatically (voucher, weather, staff availability) → Logs enquiry → Notifies team. Call Handling Learning enquiries: all phones Existing customers: reception + operations Training queries: reception + training + operations + management Accounts: operations Voucher calls: AI handles Flight status: AI checks dashboard Required Software Vonage – phone system (existing) Synthflow – AI receptionist Twilio – SMS messaging Make.com – automation Google Sheets – operations dashboard Google Forms – booking form Operations Dashboard Flights Today | Staff Status | Instructor Status | AI Controls | Enquiries Log Automation Features Voucher booking automation Flight status responses (GO / DELAY / CANCEL / CHECK LATER) Staff availability responses Missed call capture Implementation Steps 1. Create dashboard 2. Set up AI system 3. Add SMS integration 4. Create booking form 5. Connect automation 6. Test system 7. Forward main number to AI 8. Install reception dashboard

Legal PA (Legal Experience Preferable)

I'm a busy barrister operaitng in NI and England and Wales. I am naturally disorganised unfortunately. I need someone to organise my practice. Primarily with: Diary management: I struggle with keeping a track of key hearing dates and when specific things are needed in each case. I want to be able to voice note, screenshot or email communications and then they can be put in a central diary. Getting info ready for VAT returns and tax for my accountant. Preferably on a monthly basis. Reminding me if I've missed something or a deadline. Tasks: I want to be able to voicenote and ask for tasks to be done e.g. tasks around my home, booking appointments. Sending out invoices. I have recently been diagnosed with ADHD so I would benefit from someone who is really organised and can jeep me organised.

opportunity

EU Biocide Registration Consultant

About the company We are a small UK retailer of swimming pool water treatment chemicals. We are expanding our European operations and require a specialist consultant to manage the biocide registration process for our chlorine-based products across four EU member states. The role We are looking for an experienced EU biocide regulatory consultant to manage and submit national marketing authorisation applications for three swimming pool disinfectant products across Belgium, Poland, Spain, and the Netherlands. You will take full ownership of each country application, from dossier preparation through to submission and authority liaison, working directly with our internal team. Products SDIC Granules — Sodium Dichloroisocyanurate Dihydrate (UN3077, PT2) Multifunctional Tablets — TCCA + copper sulphate pentahydrate + boric acid (UN3077, PT2) Stabilised Chlorine Tablets — Trichloroisocyanuric Acid / TCCA (UN1479, PT2) All active substances are included in the EU BPR Review Programme (IIAHC notifications). Our active substance supplier is confirmed on the ECHA Article 95 list. Scope of work Belgium Registration via Gestautor system. French and Dutch bilingual label. Restricted or full evaluation depending on authority assessment. Poland Formal application to URPL. Polish-language label and SDS required. Efficacy data and sworn translations needed. Spain Full BPR national authorisation via Ministerio de Sanidad. ES/MR number required. ENAC-accredited efficacy data required. Netherlands Full dossier submission to Ctgb under transitional law. Full risk assessment required. Dutch-language WG/GA and label. IIAHC Letter of Access may be available. Responsibilities 01 Review existing documentation (SDS, labels, IIAHC letter, Article 95 confirmation) and identify any data gaps per country 02 Prepare complete application dossiers for each country in compliance with applicable national and BPR requirements 03 Submit applications to Gestautor (Belgium), URPL (Poland), Ministerio de Sanidad (Spain), and Ctgb (Netherlands) 04 Liaise with competent authorities on any requests for additional information and manage the application through to decision 05 Advise on efficacy testing requirements and coordinate with our manufacturer to obtain or commission required EN-standard test certificates 06 Provide regular progress updates to our internal team throughout the process Essential requirements +Demonstrated experience submitting biocidal product applications under BPR Regulation (EU) 528/2012 in at least two of the four target countries +Strong working knowledge of EU national transitional procedures under Article 89 BPR +Familiarity with PT2 disinfectant products and associated efficacy testing requirements (EN 1276, EN 13623 etc.) +Experience working with Gestautor (Belgium) and/or Ctgb submissions (Netherlands) +Ability to prepare or coordinate multilingual label and SDS requirements +Excellent written English; additional languages (French, Dutch, Polish, Spanish) are an advantage Desirable -Background in pool, water treatment, or chlorine chemistry -Knowledge of IIAHC dossiers for chlorinated isocyanurates and Letter of Access procedures -Experience resolving Amazon EU marketplace biocide compliance issues -Understanding of mutual recognition procedures for extending authorisations to additional EU markets What we will provide -Completed translated labels for all four countries -English-language SDS for all three products and translations if required -Article 95 Letter of Supply from manufacturer -Any available efficacy test certificates from manufacturer -Payment of all government application fees on top of your consultancy fee Contract details Type Contract / freelance Location Fully remote Duration Project-based, 6-12 months Rate Competitive, based on experience How to apply Please apply with a brief covering note outlining your experience with biocide registrations in the relevant countries, examples of similar projects you have completed, and your day rate or project fee estimate. Applications without relevant EU biocide registration experience will not be considered.