Business Support Projects

Email Support Specialist

Project Overview Caring Senior Service is seeking a dependable and professional Email Support Specialist to manage customer and internal email inquiries and provide timely, accurate, and courteous assistance. The specialist will help ensure that questions, requests, and concerns received through email are handled efficiently and routed to the appropriate team when additional assistance is required. Key Responsibilities * Monitor and manage assigned customer support inboxes. * Respond to customer emails promptly and professionally. * Provide accurate information about company services, procedures, and general inquiries. * Review customer concerns and determine the appropriate resolution or next step. * Escalate complex or sensitive requests to the appropriate department. * Document customer communications and update records as required. * Follow up on outstanding requests to help ensure timely resolution. * Maintain a consistent, professional, and compassionate tone in all written communications. * Protect confidential customer and company information. * Organize and prioritize incoming emails based on urgency and importance. * Coordinate with internal team members to resolve customer questions and requests. * Follow established customer service procedures and quality standards. Qualifications * Strong written communication and grammar skills. * Previous experience in customer service, email support, administrative support, or a related field preferred. * Excellent attention to detail and organizational skills. * Ability to manage multiple email conversations and prioritize tasks. * Comfortable using email, Microsoft Office/Microsoft 365, and web-based applications. * Strong problem-solving and communication abilities. * Ability to work independently in a remote environment. * Professional, patient, and customer-focused approach. Project Goal The goal of this position is to provide responsive and professional email support while ensuring customer questions and requests are accurately documented, efficiently resolved, and handled with the level of care and professionalism expected by Caring Senior Service.

Transcript amends and support

Hello. I am looking for a script writer to help with a script. We currently have a full, approx. 20‑minute script consisting of 4 pieces‑to‑camera, plus some B‑roll. I need to add an additional expert interview that elaborates on the points made in the pieces‑to‑camera. I also need guidance on where each section/chapter ends, so I can add graphics to separate each story. My budget is £100, and I need this done by EOP today or tomorrow morning at the latest. I will share the existing script, the transcript of the new interview, and the cuts/clips prepared so far. Thank you.

Looking for Recruitment Support in Malaysia

Seeking a Senior Recruitment Partner in Malaysia for a 3‑month engagement. The ideal candidate is fluent in English, possesses deep knowledge of the Malaysian talent landscape, and has proven experience managing high‑volume hiring campaigns. Responsibilities include sourcing, screening, candidate engagement, and delivering timely shortlists for diverse roles. Strong stakeholder communication, efficient process management, and measurable hiring outcomes are essential. Prior experience with large‑scale recruitment initiatives will be highly valued.

BP 260808 - WordPress/Woo to support M&A Business Agent project

Seeking a skilled WordPress/Woo expert to support an EUWEB M&A Business Agent project focused on GREEN industrial property and climate-tech commercialization. Tasks: build and present a test URL demonstrating outreach and licensing strategies, craft concise offers for brokers/bookmakers and PE investors, and propose market-entry opportunities across Italy, Europe and five target countries. Commitment: 10 units (4h each) with repeatable engagement; use your tools/AI; success-fee possible. Deliverables: working test site, strategic summary, and executable broker-ready offers. Plz, see https://www.expotv1.com/UoW_bp.html , too.

SEO Freelancer Support for UK Agency - Part 4

AI audit for test automation and azure services firm (scale)

SEO Freelancer Support for UK Agency - Part 3

Technical site audit for construction machinery - pilling and drilling

SEO Freelancer Support for UK Agency - Part 2

London wholesale fruit and veg Schema set

CANVA template support

Hi I am currently looking for a designer to help create a digital guide for a new business in the education sector, and I wondered if this is something you would be interested in working on. The guide will be approximately 20 pages. All of the written content is already complete and is currently in a Word document. I am looking for someone who can take that content and create the full guide for me in Canva. This would include designing the guide, transferring the written content from my Word document into Canva, formatting it and laying everything out into a polished, finished booklet. I already have the branding in place, including: * Brand colour palette * Logo * Brand fonts * Professional photography * Clear visual direction for the overall style I am looking for something clean, elegant, professional and premium, with plenty of space and a clear, easy-to-read layout. As the business works within early education, it should feel warm and approachable without looking overly childish. I would prefer to avoid generic illustrations, clip art or overly colourful educational graphics. The finished guide would include: * Front cover * Contents page * Approximately 20 pages in total * All written content transferred from my Word document and formatted within the guide * A selection of different but consistent page layouts * Clear headings and text hierarchy * Professional photographs incorporated where appropriate * Page numbers/footer * Consistent branding throughout I would like the finished guide to be created in Canva and fully editable, so that I can make small changes myself afterwards. Ideally, the design and page layouts could also be reused as the basis for future guides. Once I have found the right person to work with, I can share the full Word document, brand assets, professional photographs and my existing website so that you can get a really clear understanding of the brand, overall style and look I would like the guide to follow. At this stage, would you be able to give me an approximate total cost and estimated number of hours you would expect this project to take? If possible, I would also love to see an example of a similar guide, booklet, brochure or multi-page document you have designed previously. Many thanks, Rachel

Administrative Assistant - Customer Service and Sales Support

We are looking for freelance support to manage client communications for events and magazine subscriptions. Templates, website information and clear procedures are provided. Tasks * Facilitate our sales and customer service processes towards successful outcomes. * Respond to routine event and subscription enquiries. * Follow up with non-responsive contacts and update the CRM. * Raise complex issues with the team where required. Expectations * Handle approximately 25 to 35 emails/follow-ups per week. * Follow supplied templates, procedures and guidance. * Maintain accurate CRM records. * About 80% of emails expected to be routine with quick answers * Most email responses are likely to take around 5 minutes to complete. * Additional time should be taken where required to maintain accuracy and quality. * All outstanding emails should be responded to by 18:00 UK time on assigned days. Weekly Commitment * Commit approximately 3 to 6 hours per week. (Minimum 1 hour per allocated day) * Two slots are available: Monday & Wednesday or Tuesday & Thursday. * Provide a 30-minute weekly update call on a fixed time and day *Flexible timing for as long as emails responded to by 18:00 UK Ideal Person * At least two years’ corporate administrative experience. * Verifiable experience handling professional email communications. * Excellent written English with attention to detail. Remuneration * Fixed rate * Additional commissions opportunity (This is NOT a sales role. This is just a reward for great work)

Still Your Mind - Business Development

Still Your Mind (SYM) is an established workplace wellbeing service providing accessible, confidential 1:1 emotional wellbeing support to employees. The approach is deliberately simple and human. Rather than waiting until someone is struggling enough to seek formal mental health support, SYM gives employees a confidential space to talk, reflect, reset and develop practical ways of managing the pressures of work and life. Mindfulness sits at the heart of the approach, alongside practical emotional wellbeing strategies. Where the business is now I have grown Still Your Mind organically and have now been delivering the service successfully within an organisation for several years. It works. Employees use the service, engagement has grown, and the relationship with the organisation has continued. I now want to take what I've learned, package the model more clearly and introduce Still Your Mind to other organisations. I'm therefore looking for someone who can help me open those doors. Who I want to reach The main decision-makers are: HR Directors / HR Managers Heads of People / People Directors Employee Wellbeing Leads Heads of Employee Experience Occupational Health / Health & Wellbeing Leads Senior leaders responsible for employee wellbeing Initially, I would like to focus on UK organisations with enough employees to justify an ongoing wellbeing provision. The proposition Many organisations already have EAPs, wellbeing platforms and mental health resources. Still Your Mind isn't intended to replace them. It fills the gap around them. There are employees who are struggling, overwhelmed or underperforming but who don't necessarily see themselves as needing formal mental health support. Others simply won't reach out to an EAP. SYM provides a lower-barrier, human alternative: confidential 1:1 wellbeing conversations that employees can access before problems become bigger. The aim is not simply to support people when they're struggling. It's to help people function better, feel better and thrive at work. For the organisation, that has the potential to support engagement, performance, retention and absence prevention while demonstrating a genuine investment in employee wellbeing. What makes SYM different The service is personal rather than platform-led. Employees aren't being directed towards another app, website or library of resources. They have access to a real person and a confidential space where the support adapts to the individual. The SYM approach is built around three stages: Awareness → Space → Choice Helping people notice what's happening, create enough mental space to respond differently, and make choices that support their wellbeing. What I need from an appointment setter I'm not looking for someone to hard-sell wellbeing services. I'm looking for an experienced B2B appointment setter/business developer who can identify appropriate organisations, reach the right HR/People decision-makers and create enough interest for them to agree to an introductory conversation with me. Your job is to open the door. My job is to have the conversation and sell the service. Initially, I'd like to run a small, measurable pilot rather than commit to a large monthly retainer. I'd therefore be interested in either: a small number of calling/outreach hours; a short pilot campaign; or a modest base fee combined with payment for qualified appointments that actually attend. The measure of success for me is straightforward: Good-quality conversations in my diary with HR/People decision-makers who have a genuine interest in improving employee wellbeing. If we can demonstrate that the approach generates those conversations, I am looking for someone I can continue working with as Still Your Mind grows.

We need a governance and board coordinator

My Name is Rihanat Baruwa andI am the People Operations & Resourcing Manager at B Lab UK. As the organisation continues to grow and become increasingly busy, we are looking for additional support with our governance function. This is a newly established need within the business. Previously, governance responsibilities were managed by our People Director, but as the organisation has evolved, we now require dedicated support to ensure these activities are managed effectively and consistently. We are therefore looking for someone to undertake the Governance & Board Coordinator role, supporting the effective functioning of B Lab UK’s governance structures through reliable administrative, coordination and compliance support across a range of governance activities. The role will help maintain strong governance standards by ensuring the smooth planning and delivery of governance processes, well-organised information management and effective risk management. This will contribute to transparent, accountable and well-informed decision-making across the organisation. The role will work closely with the Director of Finance and Operations, who is also the Company Secretary, to ensure that governance processes, Board activities, documentation, risk management and compliance requirements are well organised, coordinated and delivered effectively. I have attached a job description that describes the purpose of the role and also key responsibilities. Although this is a remote role, there may be times were you maybe needed in person e.g board meetings

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WEBSITE & LOGO FOR NEW BUSINESS

Hi, I’m looking for a freelance web designer to create a clean, professional logo + website for my new business, Trades Back Office. The business provides bookkeeping, administration and office-management support to trades and construction companies. I’m looking for a simple website of approximately 2/3 pages or a well-designed single-page site, including: • Home • About • Services • Contact/enquiry form • Mobile-friendly design • Basic SEO setup • Connection of my domain I already have the business information, colour ideas , and I have started setting up a Wix account. I’m open to Wix or another easy-to-manage platform if recommended. My budget is approximately £150–£300. Please send examples of similar websites you have designed, confirm what is included and let me know your expected timescale. Thank you!

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Finance and Business Writer

I need a writer specializing in business and finance topics, preferably with a degree in finance.

Business Inventory Creation

I am looking for a business inventory database to track all our products.

Company tax return

I need to file my company tax return for my business by 15th August and need support in getting this done. Looking for an accountant who can help.

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Zendesk AI Customer Support Expert Needed

We are looking for an experienced AI / Zendesk / Customer Support Automation specialist to help us turn our historical support data into a comprehensive knowledge base and AI-powered customer service system. Phase 1 – Analyse Zendesk History We have thousands of historical customer conversations in Zendesk. We want these analysed to identify and categorise: - Common customer questions - Technical support & PC troubleshooting - Order and delivery enquiries - Returns, collections & refunds - Warranty enquiries - Cancellations - Damaged/missing items - Marketplace enquiries - Common responses from our team - Complaints & escalations - Situations requiring human intervention The objective is to extract the valuable knowledge contained within years of real customer conversations and convert it into structured, reusable company knowledge. Phase 2 – Build Our Knowledge Base We want a properly structured internal knowledge base covering our products, policies, procedures, troubleshooting and customer service processes. We DO NOT simply want thousands of previous responses copied into a database. Information should be reviewed, consolidated and structured so AI can reliably understand: Customer Question → Relevant Company Knowledge → Correct Recommended Response Where historical answers conflict or company policy is unclear, these should be flagged for our team to review rather than AI making assumptions. This knowledge base should become the central source of truth for both our staff and AI. Phase 3 – AI-Assisted Zendesk Responses We then want AI integrated into our Zendesk workflow. Initially, AI should draft responses rather than automatically send them: Customer Email → AI Analyses Ticket → Searches Knowledge Base → Reviews Relevant Context → Drafts Response → Agent Reviews/Edits → Send AI should also learn our preferred customer service tone/style from approved examples. Accuracy is extremely important. AI must be grounded in approved company knowledge and must not invent policies, warranty information, technical instructions or promises to customers. Clear rules should determine when AI can confidently assist and when a ticket requires human escalation. Phase 4 – Further AI & Automation We also want you to identify other opportunities to automate our customer service operation, including: - Automatic ticket classification/tagging - Intent & priority detection - Complaint/sentiment detection - Suggested macros/responses - Ticket summarisation - Chargeback/dispute detection - Urgent order/delivery detection - Technical support routing - Repeat-contact identification - Automatically requesting missing information - AI troubleshooting assistance - Suggested follow-up questions - Quality checking agent responses - Reporting on common contact reasons - Identifying recurring product faults/issues We would eventually like to investigate extending the system to assist with Amazon, eBay and Temu customer messages, subject to available APIs/integrations. Important We are NOT looking for someone to simply connect ChatGPT to Zendesk. We want someone capable of understanding our business, analysing historical data and designing a reliable, scalable AI customer service infrastructure. We are open to Zendesk's native AI capabilities, OpenAI/LLMs, RAG, vector databases, APIs and third-party automation platforms. We want the successful applicant to recommend the best architecture rather than us dictating the technology. Experience We're Looking For Ideally you will have experience with: - Zendesk & Zendesk APIs - OpenAI / LLM integrations - RAG & AI knowledge bases - Vector databases / semantic search - Customer support automation - E-commerce customer service - API/workflow automation - Prompt engineering & AI evaluation - GDPR/data privacy Previous experience building AI customer service systems from historical ticket data is highly desirable. When Applying Please explain: 1. Your Zendesk experience. 2. Similar AI customer service systems you have built. 3. How you would analyse thousands of historical tickets. 4. How you would structure our knowledge base. 5. How you would integrate AI-generated drafts into Zendesk. 6. How you would minimise hallucinations/incorrect responses. 7. Your recommended technology/architecture. 8. Any Amazon/eBay/marketplace integration experience. 9. Estimated timeframe and approach. Please provide examples of similar projects where possible. Our Goal We want to create an AI customer service co-pilot that helps our team respond faster and more consistently while maintaining human oversight. The system should reduce repetitive work, preserve our accumulated company knowledge and allow customer service to scale with our sales volume. If successful, there will likely be ongoing work maintaining, improving and expanding the system.

Business Development Representative — 6-Month Remote Contract

We are looking for an entry-level Business Development Representative to join our international IT outsourcing team. You will help with lead tracking, client follow-ups, account updates, and general business development support. Responsibilities: -Track leads and client accounts -Follow up with potential clients -Update account information -Support daily business development activities -Communicate with team members and clients Requirements: -Comfortable working remotely

opportunityurgent

Website for new business

Seeking an elegant, responsive website for a new business built on WordPress or Laravel. The site should feature a modern, user-friendly design, mobile optimization, clear navigation, fast performance, and SEO fundamentals. Required pages: Home, About, Services/Products, Contact, and Blog. Include secure hosting setup, CMS training, and documentation. Preferred implementation includes intuitive backend, clean code, and cross-browser compatibility. Provide timeline, milestones, and fixed-price proposal with post-launch support options.

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Need IT support cover

Seeking experienced IT support coverage for a nine-day period from Thursday, 30th July to Tuesday, 11th August 2026. Duties include troubleshooting hardware and software issues, remote and onsite assistance as needed, system monitoring, incident resolution, user support, routine maintenance, and clear documentation of actions and outcomes. Candidate must demonstrate strong communication, reliability, and proficiency with common OS, networking, and ticketing systems. Timely, professional service and availability across the specified dates are essential.

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Monday.com Business Process Automation

I need a freelancer who understands how to build process automations in Monday.com to help me onboard to Monday.com and build a project management automated workflow.