Live Chat Support Projects

opportunity

Build AI Support Agent for POS Merchants

We are looking for an experienced developer to build an AI support agent for the POS industry. The system will support phone calls, SMS, and web chat. It should answer merchant support questions, detect language automatically, keep track of each merchant separately, and hand over complex issues to a human agent with full transcript. We plan to use the OpenAI LLM API, but candidates who have built similar systems using other LLM APIs are also welcome. The platform will also need a white-label dashboard for POS sellers, so they can manage and track their own merchants easily. Because of this, frontend/dashboard development skills are also important. Required experience: Building real AI chat, voice, or support systems OpenAI API or similar LLM APIs Twilio voice and SMS integration Backend development and database design Frontend skills for dashboard or admin panel development This is a long-term role, not a small one-time project. Please apply only if you have personally built a similar AI application and can clearly explain your work. Shortlisted candidates must sign an NDA before detailed discussion.

Client Support Coordinator

I'm looking for an experienced Client Support Coordinator to manage client records and ensure smooth day-to-day client operations. What you'll do: • Create and maintain client files with contact details, service plans, and progress notes • Build and manage trackers to monitor open issues, follow-up statuses, and resolution times • Analyse key performance metrics and produce regular reports for management • Manage client budgets, generate invoices, and track expenses • Use spreadsheet tools for scheduling, resource allocation, and monitoring project timelines If you're organised, detail-oriented, and experienced in client support, send me a proposal!

Vectorworks Design Support

Hello, We are looking for freelancers to support our internal design team, we produce building shells and detailed design drawing packages for the leisure industry. If you would be interested please let me know and we can share a quick trial project. Thanks

UK Tax support

Hello I need some help with my tax and advise I also just want some be general advise on tax Please have experience and knowledge I have put the price as a placeholder

Regulatory and Compliance Support

Rrayze Business Solutions, a global consulting firm specializing in incorporation and compliance services, operating across 17 countries and 15 Indian states. We are currently assisting multiple international clients who require company incorporation and comprehensive compliance support in Canada. In this regard, we are looking to engage a reliable local partner for long-term collaboration to support end-to-end compliance services. Please note that this will be a paid engagement. o Assist in fulfilling statutory requirements related to residency obligations for directors. o Support with compliance filings if required by regulatory authorities. If this opportunity aligns with your services, we would be happy to schedule a meeting to discuss the details further. Looking forward to your response.

AirBNB customer support needed remote

Seeking an experienced remote Airbnb Customer Support specialist to manage guest and host inquiries, resolve booking issues, handle cancellations and refunds, mediate disputes, and maintain high satisfaction ratings. Must possess excellent written English, empathy, problem-solving skills, and familiarity with Airbnb policies and messaging platforms. Responsibilities include timely responses, clear documentation, proactive issue resolution, and continuous improvement of support processes to enhance user experience and retention.

Freelance Customer Support Agent

I'm looking for an experienced Freelance Customer Support Agent to handle customer inquiries and deliver a high standard of service. What you'll do: • Answer customer questions and resolve inquiries in a professional and timely manner • Explain products, services, and policies clearly and accurately • Process orders and check stock availability • Handle feedback and complaints professionally • Manage contract renewals and subscriptions • Update and maintain customer information accurately on internal systems If you're organised, detail-oriented, and experienced in customer support, send me a proposal!

Outsourced IT Support & VBA Support Partner Required

Multi-Site Care Group | Ongoing Support Contract We are a growing multi-site care group seeking a reliable IT support provider, small technical team, or agency to support our day-to-day operations across multiple locations. We are not looking for a sole freelancer, unless there is clear contingency cover in place. Ideally, we want an established provider with at least a second person available for resilience and continuity of service. About us 10 care sites Each site has approximately 4 laptops and 4 mobiles 1 central team with around 15 user-specific laptops Current setup At site level, devices are generally not user-specific In the central team, laptops are user-specific Access to our individual software platforms is managed through user logins, but support for those SaaS systems is not part of this role Microsoft Office Standard BlueHost hosting 2 WordPress websites Dropbox for file sharing Many of our operational files rely on VBA, so experience in maintaining and modifying VBA-based files is essential Support required We are looking for ongoing support in two main areas: 1. General IT support Approx. 2 hour per week Setting up new laptops and installing relevant programmes Assisting users with technical issues 2. Application / VBA maintenance Approx. 2 hours per week Updating and modifying VBA-driven files and tools Supporting operational file maintenance and improvements Response expectations User support required same day, ideally within 3–4 working hours Support hours: weekdays, 9am–5pm Application maintenance can usually be completed with a 1 working day turnaround Non-urgent upgrades can have a longer lead time, such as up to 1 week Occasional larger technical projects / builds may also arise from time to time Ideal provider We would particularly like to hear from providers who: already support similar clients or multi-site businesses have an established track record in outsourced IT support have strong Microsoft desktop support capability have solid experience with VBA troubleshooting, file maintenance, and updates can provide dependable cover and business continuity Please include in your response a short overview of your business / team where your team is based how many people are in your support team your experience with similar clients your experience with VBA support and maintenance your support hours and typical response times your pricing structure your onboarding availability We are looking for a provider who can offer a practical, responsive and dependable service, with the flexibility to support occasional larger pieces of work as needed. If you feel your team would be a good fit, we would be pleased to hear from you.

Executive Assistant / Execution Support

Part-Time Executive Assistant / Execution Support (2–5 hrs/week to start) We’re looking for someone to help keep things moving. This is a small, fast-paced, founder-led environment across three interconnected businesses. There’s a lot going on, and we need someone who can help ensure the right things actually get done — not just discussed. *The Role* You’ll be supporting our Operations Director to: - Stay on top of tasks coming from multiple directions - Make sure work progresses and gets finished - Keep things organised and visible - Help spot when something is at risk of slipping A big part of the role is follow-through and accountability — making sure nothing quietly falls off the radar. *What you’ll be doing day to day* - Keeping track of tasks and priorities - Following up on outstanding work - Helping organise workload and next steps - Flagging anything that’s blocked or at risk - Helping prepare clear escalation when needed - Supporting admin (emails, chasing, coordination, etc.) - Helping track time and workload to understand capacity *How we work* - We move quickly and prioritise execution — the focus is usually on getting things done rather than discussing them at length - High level priorities are set centrally by the Technical Director, with the Operations Director coordinating day-to-day execution and prioritising requests from internal and external stakeholders - Your role is to help keep things organised, moving, and visible - Where something doesn’t fit or is at risk, you flag it clearly so it can be resolved quickly - Communication is direct and to the point — clarity and progress are valued over formality *The environment* We are a neurodiverse team, including autism and ADHD. That means: - Communication can be direct or blunt, especially under pressure - Structure and follow-through really matter - Clear thinking and low-friction working are highly valued - Lots of things happening at once - if you thrive on bringing order out of chaos, you'll fit right in You’ll be a good fit if you: - Are highly organised and detail-oriented - Are comfortable gently and professionally holding your senior accountable - Can work within clear structures and boundaries - Prefer getting things done over discussing them - Excellent standard of written and conversational English If this is you, we'd love to hear your thoughts.

Lebanese Candidates Living in Brazil & South America

We are seeking a freelancer to assist with targeted candidate sourcing and outreach for multiple roles within an international environment. The main objective is to identify and connect with Lebanese candidates currently based in Brazil and other South American countries, ensuring they meet the required criteria. NOTICE;Send your CV along with your proposal

Add 3 colors to my Existing Logo

Need the primary colors from my website added to my logo with a little texture. I hired a designer and he delivered a Chat GPT AI version. I do not want that. I want it to look realistic. Take my actual logo and add a little texture and the colors from the chat gpt example I also need a simple "thumbnail" logo

Freelance Sales Support Assistant

I'm looking for an experienced Freelance Sales Support Assistant to support the sales team with research, data management, and coordination. What you'll do: • Research and identify potential prospects and key decision-makers • Qualify contacts and ensure they align with the Ideal Customer Profile • Manage and organise follow-up sequences to maintain engagement • Support the sales team with reporting and administrative tasks If you're organised, detail-oriented, and experienced in sales support, send me a proposal!

One-time Technical Support Consultant

I'm looking for an experienced One-time Technical Support Consultant to investigate and resolve complex technical issues for internal and external clients. What you'll do: • Investigate complex access, configuration, compliance, and functionality issues escalated from clients • Professionally respond to written and verbal requests from clients and internal teams • Document research, client communication, and issue resolution accurately • Handle post-promotion testing and provide on-call support for urgent requests • Assist in support improvement efforts and training alongside developers and technical staff If you're organised, detail-oriented, and experienced in technical support, send me a proposal!

Freelance Email Support Specialist

I'm looking for an experienced Freelance Email Support Specialist to handle customer communications and resolve queries professionally and efficiently. What you'll do: • Respond to emails, customer queries, and support tickets with speed and accuracy • Handle complaints, troubleshoot issues, and resolve problems such as returns, refunds, and technical queries • Log, track, and manage all customer interactions using support tools, ensuring accurate documentation • Provide product or service information, troubleshooting guides, and contribute to internal FAQ documentation • Identify and escalate complex or technical issues to higher-level support or management • Spot recurring issues and report trends to improve overall service and product quality If you're organised, detail-oriented, and experienced in email support, send me a proposal!

opportunity

Outdoor & Guerrilla Campaign Support

Overview I’m looking for a freelance operator to support the delivery of high-impact, real-world campaign visibility in Highbury. The campaign is focused on education — including local schools and SEND — and aims to reach residents (particularly parents) with clear, visible messaging in the local area. ⸻ Scope of Work Outdoor Advertising (Core) • Identify and secure a high-visibility billboard or outdoor ad space in or near Highbury • Advise on: • Best locations for impact (e.g. near schools, high footfall areas) • Formats and specifications • Pricing and booking process • Adapt existing campaign messaging for outdoor formats (simple, bold, legible) ⸻ Guerrilla / Creative Campaigning (Optional but encouraged) • Propose 1–2 high-impact, low-cost ideas to increase visibility locally • Ideas should be: • Highly visible • Easy to understand quickly • Appropriate for an education-focused campaign • Assess feasibility, legality, and reputational risk before execution ⸻ Delivery • Support implementation where appropriate, or provide a clear delivery plan • Work in coordination with the social media lead to ensure consistency of message ⸻ What I’m Looking For • Experience in outdoor media buying, local advertising, or campaign logistics • Practical understanding of what is actually deliverable • Strong awareness of legal and reputational considerations • Creative instinct for clear, high-impact messaging Budget & Time • Freelance, hourly or project-based (please include rate) • Short-term engagement focused on setup and delivery ⸻ To Apply Please send: • Examples of relevant work (campaigns, outdoor placements, stunts) • A short note on how you’d approach this brief • Your rate and availability ⸻ Context This is part of a coordinated local campaign in Highbury, combining digital and physical campaigning to maximise visibility around education issues.

Administrative Assistant (Profile Listing + Ad Hoc Support)

We are looking for an individual to be featured on our website as an Administrative Assistant. This role primarily involves allowing us to use your name and photo on our team page to present a complete and professional business image. Screenshots of team page you will feature on attached. In addition, there may be occasional opportunities to assist with light administrative tasks on an ad hoc basis, which I will contact you about over the year and you can accept if it suits and interested in the projects. What’s Involved: Permission to display your name and photo on our website as part of our team A short profile/biography (we can help draft this if needed) Optional: availability for occasional administrative support tasks (e.g. basic paperwork, email handling, or similar) Compensation: A small fixed annual fee for use of your name and photo Separate pay for any additional administrative work, agreed per task Requirements: Professional and presentable photo Reliable and responsive communication Basic administrative skills (preferred but not essential) Ideal Candidate: Someone looking for a simple, low-commitment opportunity Open to occasional extra paid tasks Professional and trustworthy How to Apply: Please provide: Your name A professional photo A brief background or bio (if available) Any relevant administrative experience (optional)

opportunity

SaaS MVP development

I am looking for a developer to build an AI SaaS MVP website that’s simple, clean, and ready for real users. The idea is to launch something solid with the main features working well, and then improve it over time. The website should include basic things like user sign-up/login, a simple dashboard, and a payment/subscription setup. For the core features, I’m thinking: 1. An AI tool where users can enter text and get useful results (Will disclose in the chat) 2. A chat-style AI assistant for quick interaction 3. A way for users to save and view their past results If you have built SaaS platforms or worked with AI tools before, that would be really helpful. Feel free to share your previous work and how long you think this would take.

opportunity

5-Hour "Live Mannequin" Video Session (Model + Assistant)

Hello, I am looking for a reliable 2-person team (1 Female Model + 1 Camera Assistant) for a monthly video production. We want to create authentic "Real Human" content as a counterweight to AI-generated videos. The Concept: The model acts as a "Live Mannequin" inside a retail shop or boutique. - Action: Standing or sitting still, holding a sign with a QR code towards the camera. - Outfit: Blue jeans and a bikini top (must be family-friendly and suitable for YouTube). - Example: https://www.youtube.com/@beachwebspace-z2h Technical Requirements: - Duration: 5 hours of recording per session. - Setup: Smartphone (HD 16:9 format) on a tripod. - Task: The assistant needs to start a new recording every 30 minutes. - Deliverables: Raw footage (approx. 10 clips of 30 mins each) uploaded to our cloud. No editing required! Location: You must have access to a retail store or boutique where filming is permitted for 5 hours. Usage Rights: We require full commercial and social media usage rights (YouTube, TikTok, etc.) included in your quote. We do not work with separate "Buyout" fees. Your Quote: Please provide an all-inclusive price for: 1. Model (5h) 2. Assistant/Camera (5h) 3. Location access 4. Full usage rights I am looking forward to seeing your portfolio! Best regards, Dirk

Customer Service / 2nd Line Support Person

Here's a professional job advert version: --- **2nd Line Support Specialist** *Full-Time Position | Monday–Friday, 9am–5pm UK Time* We're seeking an exceptional 2nd Line Support Specialist to join our growing team and deliver outstanding customer experiences. **About the Role** You'll be the vital link between our customers and our CRM platform, providing expert technical support and ensuring seamless customer satisfaction. This varied role combines technical troubleshooting, customer service excellence, and campaign coordination. **Key Responsibilities** - Provide responsive, high-quality technical support directly to customers via ticket system and live chat - Troubleshoot and resolve CRM product queries with efficiency and expertise - Manage and coordinate customer marketing campaigns from brief to execution - Liaise with our design team to implement campaign requirements and schedule changes - Monitor and respond promptly to live chat requests throughout business hours - Maintain detailed records and ensure all deadlines are met **Essential Requirements** - Excellent written and verbal English communication skills - Strong technical aptitude with ability to learn complex systems quickly - Exceptional attention to detail and deadline management - Highly responsive with excellent time management skills - Commitment to consistent availability during core business hours (9am–5pm UK time) - Customer-focused mindset with a passion for problem-solving **What We're Looking For** The ideal candidate is a fast learner who thrives in a fast-paced environment, communicates clearly and professionally, and takes pride in delivering exceptional customer service. **Interested?** If you have the skills, dedication, and customer service excellence we're looking for, we'd love to hear from you.

opportunity

Mobile App Developer for Matching Platform (Android and Apple)

We are looking for a mobile app developer to build a matching platform for iOS and Android. The app will include user profiles, a matching system, chat, and a clean, user-friendly design. The ideal candidate has experience with mobile development and has built similar apps before. Please share your portfolio and timeline. Thanks, Sydney