It Support Projects

Regulatory and Compliance Support

Rrayze Business Solutions, a global consulting firm specializing in incorporation and compliance services, operating across 17 countries and 15 Indian states. We are currently assisting multiple international clients who require company incorporation and comprehensive compliance support in Canada. In this regard, we are looking to engage a reliable local partner for long-term collaboration to support end-to-end compliance services. Please note that this will be a paid engagement. o Assist in fulfilling statutory requirements related to residency obligations for directors. o Support with compliance filings if required by regulatory authorities. If this opportunity aligns with your services, we would be happy to schedule a meeting to discuss the details further. Looking forward to your response.

Freelance Customer Support Agent

I'm looking for an experienced Freelance Customer Support Agent to handle customer inquiries and deliver a high standard of service. What you'll do: • Answer customer questions and resolve inquiries in a professional and timely manner • Explain products, services, and policies clearly and accurately • Process orders and check stock availability • Handle feedback and complaints professionally • Manage contract renewals and subscriptions • Update and maintain customer information accurately on internal systems If you're organised, detail-oriented, and experienced in customer support, send me a proposal!

Outsourced IT Support & VBA Support Partner Required

Multi-Site Care Group | Ongoing Support Contract We are a growing multi-site care group seeking a reliable IT support provider, small technical team, or agency to support our day-to-day operations across multiple locations. We are not looking for a sole freelancer, unless there is clear contingency cover in place. Ideally, we want an established provider with at least a second person available for resilience and continuity of service. About us 10 care sites Each site has approximately 4 laptops and 4 mobiles 1 central team with around 15 user-specific laptops Current setup At site level, devices are generally not user-specific In the central team, laptops are user-specific Access to our individual software platforms is managed through user logins, but support for those SaaS systems is not part of this role Microsoft Office Standard BlueHost hosting 2 WordPress websites Dropbox for file sharing Many of our operational files rely on VBA, so experience in maintaining and modifying VBA-based files is essential Support required We are looking for ongoing support in two main areas: 1. General IT support Approx. 2 hour per week Setting up new laptops and installing relevant programmes Assisting users with technical issues 2. Application / VBA maintenance Approx. 2 hours per week Updating and modifying VBA-driven files and tools Supporting operational file maintenance and improvements Response expectations User support required same day, ideally within 3–4 working hours Support hours: weekdays, 9am–5pm Application maintenance can usually be completed with a 1 working day turnaround Non-urgent upgrades can have a longer lead time, such as up to 1 week Occasional larger technical projects / builds may also arise from time to time Ideal provider We would particularly like to hear from providers who: already support similar clients or multi-site businesses have an established track record in outsourced IT support have strong Microsoft desktop support capability have solid experience with VBA troubleshooting, file maintenance, and updates can provide dependable cover and business continuity Please include in your response a short overview of your business / team where your team is based how many people are in your support team your experience with similar clients your experience with VBA support and maintenance your support hours and typical response times your pricing structure your onboarding availability We are looking for a provider who can offer a practical, responsive and dependable service, with the flexibility to support occasional larger pieces of work as needed. If you feel your team would be a good fit, we would be pleased to hear from you.

Executive Assistant / Execution Support

Part-Time Executive Assistant / Execution Support (2–5 hrs/week to start) We’re looking for someone to help keep things moving. This is a small, fast-paced, founder-led environment across three interconnected businesses. There’s a lot going on, and we need someone who can help ensure the right things actually get done — not just discussed. *The Role* You’ll be supporting our Operations Director to: - Stay on top of tasks coming from multiple directions - Make sure work progresses and gets finished - Keep things organised and visible - Help spot when something is at risk of slipping A big part of the role is follow-through and accountability — making sure nothing quietly falls off the radar. *What you’ll be doing day to day* - Keeping track of tasks and priorities - Following up on outstanding work - Helping organise workload and next steps - Flagging anything that’s blocked or at risk - Helping prepare clear escalation when needed - Supporting admin (emails, chasing, coordination, etc.) - Helping track time and workload to understand capacity *How we work* - We move quickly and prioritise execution — the focus is usually on getting things done rather than discussing them at length - High level priorities are set centrally by the Technical Director, with the Operations Director coordinating day-to-day execution and prioritising requests from internal and external stakeholders - Your role is to help keep things organised, moving, and visible - Where something doesn’t fit or is at risk, you flag it clearly so it can be resolved quickly - Communication is direct and to the point — clarity and progress are valued over formality *The environment* We are a neurodiverse team, including autism and ADHD. That means: - Communication can be direct or blunt, especially under pressure - Structure and follow-through really matter - Clear thinking and low-friction working are highly valued - Lots of things happening at once - if you thrive on bringing order out of chaos, you'll fit right in You’ll be a good fit if you: - Are highly organised and detail-oriented - Are comfortable gently and professionally holding your senior accountable - Can work within clear structures and boundaries - Prefer getting things done over discussing them - Excellent standard of written and conversational English If this is you, we'd love to hear your thoughts.

Freelance Sales Support Assistant

I'm looking for an experienced Freelance Sales Support Assistant to support the sales team with research, data management, and coordination. What you'll do: • Research and identify potential prospects and key decision-makers • Qualify contacts and ensure they align with the Ideal Customer Profile • Manage and organise follow-up sequences to maintain engagement • Support the sales team with reporting and administrative tasks If you're organised, detail-oriented, and experienced in sales support, send me a proposal!

One-time Technical Support Consultant

I'm looking for an experienced One-time Technical Support Consultant to investigate and resolve complex technical issues for internal and external clients. What you'll do: • Investigate complex access, configuration, compliance, and functionality issues escalated from clients • Professionally respond to written and verbal requests from clients and internal teams • Document research, client communication, and issue resolution accurately • Handle post-promotion testing and provide on-call support for urgent requests • Assist in support improvement efforts and training alongside developers and technical staff If you're organised, detail-oriented, and experienced in technical support, send me a proposal!

Freelance Email Support Specialist

I'm looking for an experienced Freelance Email Support Specialist to handle customer communications and resolve queries professionally and efficiently. What you'll do: • Respond to emails, customer queries, and support tickets with speed and accuracy • Handle complaints, troubleshoot issues, and resolve problems such as returns, refunds, and technical queries • Log, track, and manage all customer interactions using support tools, ensuring accurate documentation • Provide product or service information, troubleshooting guides, and contribute to internal FAQ documentation • Identify and escalate complex or technical issues to higher-level support or management • Spot recurring issues and report trends to improve overall service and product quality If you're organised, detail-oriented, and experienced in email support, send me a proposal!

Operations Support Coordinator

This role supports the Operations Manager by maintaining organisational trackers, monitoring operational processes and ensuring systems remain accurate and up to date. Integrated Treatment Services is a UK Speech and Language Therapy service working with schools, therapists and families across the country. We are seeking an assistant VA to support operational systems and monitoring processes within the business. This role focuses on running regular system checks, maintaining organisational trackers and ensuring processes are followed, rather than managing operational decisions. The Systems & Compliance Administrator will work alongside the Operations Manager, helping ensure that key administrative processes are completed and systems remain organised and up to date. MUST BE UK BASED DUE TO THE ASPECT OF THE ROLE. Hours - Approximately 2–3 hours per week Estimated monthly workload 8–12 hours Key Responsibilities: Clinical Supervision Tracking • review supervision tracking sheets • ensure therapists have booked supervision sessions • flag any overdue sessions to the Operations Manager Case Note Monitoring • review case note trackers • ensure therapists have uploaded required case notes • flag any missing records Caseload Tracking • ensure therapist caseload trackers are updated • confirm new pupils are added and discharged pupils removed Case Note Archiving • move completed caseload folders to archive locations • maintain archive tracking systems Training Administration Checks • ensure training attendance lists are updated • confirm certificates have been issued following training events • follow up where certificates have not yet been sent Case Note Audit Coordination • assist in scheduling case note audits when required • ensure required documentation is prepared and accessible for audit review Systems Monitoring • run through the weekly operations checklist • ensure internal trackers are updated • flag any issues to the Operations Manager Data Organisation & CRM Support • assist with organising databases within CRM systems to support bespoke marketing campaigns • support the collation and organisation of internal organisational data when required • assist the Operations Manager with organising operational documentation, templates and system records Experience with some of the following would be helpful: • Google Workspace (Drive, Docs, Sheets) • spreadsheets and trackers • CRM systems • basic document management systems We are looking for someone who: • is highly organised and detail-focused • enjoys working with systems and checklists • is comfortable working with spreadsheets and databases • is reliable and consistent Clinical knowledge is not required for this role. Applicants must: • operate as a freelancer / independent contractor • hold professional indemnity or freelancer liability insurance, or be willing to obtain this before starting • sign a confidentiality and data protection agreement (GDPR compliant) Safeguarding & Data Protection Integrated Treatment Services works with schools and children. The successful applicant must: • be willing to obtain a Basic DBS check if not already held • follow strict GDPR and confidentiality procedures This role involves administrative oversight only and does not involve clinical decision-making.

opportunity

Outdoor & Guerrilla Campaign Support

Overview I’m looking for a freelance operator to support the delivery of high-impact, real-world campaign visibility in Highbury. The campaign is focused on education — including local schools and SEND — and aims to reach residents (particularly parents) with clear, visible messaging in the local area. ⸻ Scope of Work Outdoor Advertising (Core) • Identify and secure a high-visibility billboard or outdoor ad space in or near Highbury • Advise on: • Best locations for impact (e.g. near schools, high footfall areas) • Formats and specifications • Pricing and booking process • Adapt existing campaign messaging for outdoor formats (simple, bold, legible) ⸻ Guerrilla / Creative Campaigning (Optional but encouraged) • Propose 1–2 high-impact, low-cost ideas to increase visibility locally • Ideas should be: • Highly visible • Easy to understand quickly • Appropriate for an education-focused campaign • Assess feasibility, legality, and reputational risk before execution ⸻ Delivery • Support implementation where appropriate, or provide a clear delivery plan • Work in coordination with the social media lead to ensure consistency of message ⸻ What I’m Looking For • Experience in outdoor media buying, local advertising, or campaign logistics • Practical understanding of what is actually deliverable • Strong awareness of legal and reputational considerations • Creative instinct for clear, high-impact messaging Budget & Time • Freelance, hourly or project-based (please include rate) • Short-term engagement focused on setup and delivery ⸻ To Apply Please send: • Examples of relevant work (campaigns, outdoor placements, stunts) • A short note on how you’d approach this brief • Your rate and availability ⸻ Context This is part of a coordinated local campaign in Highbury, combining digital and physical campaigning to maximise visibility around education issues.

Virtual Assistant (Out-of-Hours Customer Support) - Non-UK time

Job Title: Virtual Assistant (Out-of-Hours Customer Support) Location: Remote (Non-UK time zones preferred) Type: Ongoing / Shift-based (PeoplePerHour) --- Overview We are looking for experienced Virtual Assistants to provide out-of-hours customer support for a UK-based business. This role is focused on handling evening and overnight enquiries while our UK team is offline. We are hiring 4–5 individuals to cover a range of shifts and ensure consistent coverage. --- Key Responsibilities Handle incoming customer calls during UK out-of-hours periods Respond to customer enquiries in a professional and timely manner Manage and resolve issues, complaints, and queries effectively Escalate urgent matters where required Maintain clear records of interactions and outcomes --- Requirements Native English speaker (clear, professional communication essential) Proven experience in customer service or support roles Ability to remain calm and composed when dealing with difficult or upset customers Access to **3CX** or the ability to accept forwarded calls to your device Reliable internet connection and suitable working environment for calls Available to work consistent shifts aligned with UK evening/night hours --- Shifts Coverage required across UK evenings and overnight periods Flexible shift allocation (to be agreed) We are building a small team to ensure full coverage --- What We’re Looking For Strong communication skills Problem-solving mindset Professional and dependable Able to work independently without supervision Comfortable handling high-pressure or sensitive situations --- How to Apply Please include: Your location and time zone Your availability (days and times) Details of your customer service experience Confirmation of your ability to handle calls (3CX or call forwarding setup) --- This is a long-term opportunity for the right candidates who can deliver consistent, high-quality support.

Outdoor Drinkware Product - CAD through to DFM support

Looking for support with the creation of a premium outdoor drinkware product. The core direction, materials, early stage renders and general mechanism are established. I’m specifically looking for someone with experience in: Consumer products with similar form factors threaded or twist-lock mechanisms vacuum stainless steel, plastics, and ideally silicone design for manufacture, tolerances, and prototype refinement The right person will be able to improve the design mechanically as well as visually, and help make sure it feels simple, premium, and properly engineered, I will need CAD support through to DFM ideally with 3D prototyping iteration but not essential. Ideally you’ve worked on products in areas like drinkware, food-contact products, outdoor gear, or other portable consumer products with moving parts or sealed connections. Please send: A few examples of relevant work your availability over the next few weeks (looking to commence work asap) your hour/day rate a short note on any experience with threaded or twist-lock systems NDA will be required before sharing full details. If you’re experienced in this kind of product and like working on thoughtful, detail-driven physical design, please get in touch.

Maintenance/Support of Adult eCommerce store built with OpenCart

We have a new client who has a website built with Opencart. We need assistance carrying out a number of tasks to fix some issues and prepare the website for approval via their Google Merchant Account.

Lead Generation & Sales Outreach for IT Support

We are a UK-based IT consultancy looking for an experienced lead generation or sales outreach specialist to help generate new business opportunities. Our services include: • IT Support for businesses • Microsoft 365 setup and management • Cyber Security & Cyber Essentials • Business email solutions • Website hosting & cloud services • Business broadband & VoIP telecoms We are looking for someone who can help identify potential business customers and initiate contact to generate leads, appointments, or opportunities. Responsibilities • Research and identify potential business clients • Generate qualified leads for IT services • Conduct outreach via LinkedIn, email, or phone • Book calls or meetings with interested businesses • Maintain a simple lead tracking list Ideal Candidate • Experience generating B2B leads • Comfortable contacting businesses (email, LinkedIn or calls) • Experience selling IT services, telecoms, or managed services is a big advantage • Good written and spoken English • Able to work independently and provide weekly updates What We Are Offering • Ongoing work for the right person • Flexible hours • Base pay plus performance bonuses for qualified leads or sales Target Customers Small and medium businesses that may require: • IT support • Microsoft 365 management • Cyber security • Business broadband or VoIP phones We are ideally looking for someone who can proactively bring in new opportunities and help grow the business. If you have experience in B2B lead generation or IT services sales, please include examples of similar work you have done.

CRM & Customer Support Assistant

We are looking for a reliable assistant to help manage our CRM system and support customer communication. You will work with different types of data including account information and customer records. The role involves organizing account status, monitoring incoming customer messages, and coordinating responses with our internal team. Main Responsibilities: - Manage and update account and customer data in the CRM - Monitor incoming messages from customers - Coordinate replies with internal account users - Update account status and activity records - Assist with basic customer support tasks - Follow internal instructions for customer communication Requirements - Basic experience with CRM tools or willingness to learn - Good organization and attention to detail - Clear written communication - Ability to follow instructions and manage multiple tasks

opportunity

External PR Company Secretarial/Corporate Governance

We are looking to appoint an external company secretarial / corporate governance partner to support as we enter our next phase of growth. A specialist services business operating across facilities management, drainage and cleaning, with a focus on disciplined organic growth alongside selective acquisitions. We are seeking a pragmatic and commercially minded partner (individual or firm) to support across: • Company secretarial services (Companies House filings, statutory records, governance) • Corporate structure support (Group / OpCo alignment) • Board and shareholder documentation • Support on corporate actions (dividends, director changes, share movements) • Input on acquisition structuring and transaction support

Marketing and Sales support in Australia

We require a confident individual who has sales and marketing experience located in Australia to assist us with new channel lead gen. We are an online tutoring company and have sold thousands of hours to date. Please only apply if you live in Australia.

Virtual Assistant Required for Legal Consultant Support

I am looking for a dependable Virtual Assistant to support my legal consulting practice on a freelance basis. The ideal candidate will manage client communications, including responding to messages, emails, and calls, as well as scheduling and overseeing online meetings and appointments. Further responsibilities include organising legal documents, supporting contract management, carrying out preliminary research, and keeping accurate records to ensure the practice runs smoothly. Key Responsibilities: Handle and respond to client messages, emails, and phone calls in a timely manner Schedule and manage online meetings and appointments Organise, file, and maintain legal documents securely Support contract review and management processes Carry out preliminary legal research and information gathering Keep thorough and up-to-date records of all client interactions Payment: $25 per hour This is a direct freelance opportunity for an individual professional. If you are organised, discreet, and experienced in virtual assistance, I look forward to reviewing your application.

Instagram + Facebook Content & Organic Growth Support

Job Description: Hi! I’m a Los Angeles-based real estate agent looking for a freelancer to help manage my Instagram and Facebook presence. The goal is to attract homeowners and generate seller leads through engaging content and consistent posting. You will help with: Responsibilities: Create and schedule Instagram + Facebook posts and Stories (images, carousel posts, short videos/reels) Write engaging captions with relevant hashtags Engage with followers: respond to comments, DMs, and interact with relevant local accounts Suggest content ideas that appeal to homeowners looking to sell Optional: help with basic ad boosts (small budgets, under my direction) Provide weekly updates on growth, engagement, and recommendations Requirements: Experience with Instagram and Facebook content creation and management Knowledge of organic growth strategies, including hashtags, reels, and Stories Ability to post consistently according to a content calendar Good communication skills and responsiveness Portfolio of previous social media accounts managed, preferably real estate or local business focused Time Commitment & Budget: 4–6 hours/week (flexible) Monthly budget: $250–$300 This is an ongoing, remote contract Goal: Build a consistent and professional social media presence Increase engagement with local homeowners Support lead generation for my real estate business How to Apply: Please provide: A brief introduction about yourself Examples of Instagram + Facebook accounts you’ve managed (especially organic growth examples) Any relevant experience in real estate or local business marketing Your proposed approach for a small monthly budget

I need an admin assistant who specialize in HR and payroll

Seeking an administrative assistant who specializes in professional HR and payroll to support an ongoing project. This role is critical for maintaining accurate employee records, ensuring compliance, and streamlining our internal processes. Key Responsibilities: Payroll Support: Assist with the preparation and verification of timesheets, payroll data entry, and reconciliation to ensure accuracy before processing. HR Administration: Maintain and update employee files (digital), manage onboarding documentation, and assist with offboarding checklists. Compliance: Help track mandatory training, certifications, and leave balances to ensure company compliance. Reporting: Generate routine HR and payroll reports as needed. Ideal Candidate: Proven experience with payroll software (e.g., QuickBooks, Gusto, ADP) and HRIS systems. Reliable communicator available for ongoing, consistent support.

Technical support in Solar Industry

We are looking for a Technical Support Specialist to join our solar energy company, Otovo. In this role, you will be the key point of contact for our customers and service partners, ensuring smooth communication and efficient handling of technical issues in the Norwegian and Swedish markets. The job: - Provide direct technical support to customers in Norwegian and Swedish markets. - Understand and troubleshoot solar systems (inverters, batteries, panels and related components.) - Manage pricing and quotations for service jobs. - Coordinate with service partners and on-site technicians, describing jobs and considering pricing and technical requirements. - Maintain clear and professional communication with customers and partners. Other requirements: - Fluent in English - Norwegian or Swedish language skills are a strong advantage. - Solid technical understanding of solar energy systems. - Experience in technical support, service coordination, or related fields. - Strong structure, organization and communication skills.