Customer Service Projects
Looking for freelance Customer Service jobs and project work? PeoplePerHour has you covered.
featuredurgent
Research Job Vacancies that schools are advertising
Hello there We are a recruitment company and provide supply teachers into schools. At the moment we are trying to fill vacancies in September. I have a long list of schools that we service. I need somebody to go on every school website and record in an excel doc what vacancies they are advertising. What i need at an end is an excel doc that I sort on vacancy ie Maths Teacher and it will bring up every school looking for a maths teacher I hope that makes sense!
Virtual Assistant / PA Ongoing
We are looking for a virtual assistant/PA (MUST BE UK BASED) that can work remotely and assist with a range of administrative/telephony support services for one of our VIP clients as and when required. Our typical requirements would be as follows: • Provide customer service as first point of contact • Answer emails and take phone calls • Make travel arrangements. • Schedule and cancel appointments. • Conduct online research • Prepare presentations according to instructions given .• Manage a contact list • Organise and manage a calendar and set reminders The ideal candidate would have a great command of the English language and have a pleasant telephone manner as well as being extremely organised and professional. An NDA agreement would need to be signed for data protection purposes. Calls can be diverted to the individual directly along with a work email address.
12 days ago83 proposalsRemoteHelp Desk Associate
As a help desk associate, you will be responsible for providing technical assistance and support to customers or employees with computer systems, hardware, or software issues. You will respond to inquiries, troubleshoot problems, and offer solutions to ensure customer satisfaction and productivity. Responsibilities: Provide first-line technical support via phone, email, or in-person to resolve customer issues promptly and efficiently. Identify and diagnose hardware and software problems and escalate complex issues to appropriate teams for resolution. Guide customers through troubleshooting steps and document solutions for future reference. Install, configure, and maintain computer systems, peripherals, and software applications. Collaborate with other support team members to ensure timely resolution of technical issues. Keep accurate records of customer interactions, technical issues, and solutions provided using ticketing systems or databases. Stay updated on product knowledge and industry trends to effectively address customer inquiries and concerns. Provide training and guidance to customers on using software applications or systems effectively. Follow established procedures and protocols for handling technical support requests and escalate issues according to priority levels. Continuously strive to improve customer satisfaction through proactive communication and problem-solving. Requirements: High school diploma or equivalent; additional technical certifications or training preferred. Proven experience in a technical support role or help desk environment. Strong knowledge of computer hardware, software, operating systems, and networking concepts. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Customer-focused attitude with a passion for providing exceptional service and support. Ability to work independently and collaboratively in a fast-paced environment. Attention to detail and strong problem-solving skills. Familiarity with ticketing systems and remote support tools. Flexibility to work shifts, including evenings, weekends, and holidays as needed. Commitment to continuous learning and professional development in the field of technology support.
10 days ago23 proposalsRemoteEmails for London based Serviced Offices
Hi, I'm looking for email addresses for: Job title: Managing Director or House Manager or Operations Manager or Facilities Manager or Catering Manager or Client Services Manager Location: London Maximum 2 contacts per company Company Type: Serviced Office Companies or Co-Working Office Companies Examples of Serviced Office Companies https://www.foraspace.com/london-workspaces/white-collar-factory?utm_source=google&utm_medium=local&utm_campaign=white-collar-factory https://workersleague.com/locations/bonhill-coworking/ Number of emails: As many as possible for £40 Please send me a small sample so I know you have understood the requirement. Thankyou Pam
19 days ago21 proposalsRemoteWebsite built for my recruitment services
We are seeking a skilled freelancer to create a professional and user-friendly recruitment website for our company. The website will showcase our recruitment services, job openings, and candidate profiles. It should have a modern design, easy navigation, and be optimized for search engines. The freelancer should be able to work with our team to gather the necessary content and images and ensure that the website is fully functional and responsive across various devices. We expect the website to be completed within a reasonable timeframe and budget. If you have the expertise and creativity to deliver a top-notch recruitment website, we look forward to hearing from you.
24 days ago52 proposalsRemoteAccounting and payment
We are seeking a skilled and reliable House Rent Collector, As a House Rent Collector, you will be responsible for collecting rent payments from tenants in a timely manner. Your duties will include ensuring that all rent payments are accurately recorded, issuing receipts, and addressing any tenant concerns regarding rent payments. The ideal candidate must have excellent communication and organizational skills, as well as a strong attention to detail. Previous experience in rent collection or property management is preferred. Proficiency in using rent collection software is a plus. Skills needed: - Strong communication skills - Attention to detail - Organizational skills - Customer service skills This is a medium-sized project with a duration of 1 to 6 months. We are looking for an intermediate level professional.
5 days ago20 proposalsRemoteAssistente administrativo
Suggested Project Description Option 1: We are seeking a bilingual administrative assistant to support our growing sales and client services team. The ideal candidate will be fluent in both English and Portuguese with at least three years of experience in a customer-facing role. Primary responsibilities will include managing incoming enquiries via phone and email, scheduling appointments, processing orders, updating client records in our CRM system, preparing reports and correspondence, and providing general admin support to the sales and account management teams. Strong organizational skills and attention to detail are essential as you will be the first point of contact for our clients. As an ambassador of our brand, exceptional customer service skills and the ability to build relationships are a must. Experience with sales processes, order management systems and CRM software is preferred. The successful applicant will have solid computer skills including proficiency in Google Workspace/MS Office suite and experience working in a fast-paced environment. This is a full-time role working from our office Monday through Friday between 10:00 am to 7:00 pm. The starting salary for this position is $600 per week. We offer a collaborative work environment and opportunities for professional development. If your background and qualifications match what we require for this key position on our team, we welcome you to submit your application and portfolio for consideration. We look forward to reviewing your submission.
10 days ago7 proposalsRemoteopportunity
Need a specialist in Kartris, WordPress and Microsoft Access
I have a website with an intranet where customer can order their goods. The website is currently moved and change to a WordPress website (website already done). When moved, I need to copy/move the Kartris ecommerce into the WordPress platform (no payment required). kartris ecommerce synchronise every night with Microsoft access database, and this database is on a physical server in my office. I am trying to put everything back onto a WordPress website so i need a specialist in all these area or I need someone with a solution I expect to do it step by step to keep the service running at all time. Please come back to me with some solution Also I want to work with the person on PPH don't sub contract this work
15 days ago24 proposalsRemoteSocial Media / Customer Success / Partner in crime
Are you really good with clients and social media channels but maybe hate the process of finding and winning new clients? I m kinda the other way, I love the thrill of the chase but then need someone to keep the client happy, speak intelligently to them and help with content and QA Looking for an amazing customer success manager - 20 hours per week = 80 hours per month It's got to the stage where I need to free myself from running the day to day stuff inside the business and work on the business. It's a social media and content business and we have a small team who can already work on content and postings what Im looking for is -UK/NA accent - be client facing with lots of zooms - someone to account manage the existing accounts and make sure clients are happy - monitor accounts and tweak as needed (training given) - help the project manager firefight if there are issues - interview clients over Zoom to create video content - able to understand Linkedin campaigns and create reports (training given) -someone who doesn't mind getting stuck into other tasks when we are busy -someone to bounce ideas off of as the company continues to grow - check content is up to high standard - get involved in content production (mainly written) I need someone who is passionate about serving our clients I basically want to work on sales and developing the business and leave the rest to you and the small team Must have experience working in a social media or digital marketing agency
a month ago44 proposalsRemoteTelemarketer to telephone schools and education establishments
We are a small company that supplies school uniform accessories like ties, badges and bags. We would like a professional telemarketer with experience to run a campaign to find out from our non-customer base whether the schools on our data are in the market for our products. We will have 2 or 3 leading questions Required to telemarket when schools are in session
4 hours ago6 proposalsRemoteSAP Process Engineer for Logistics area at TKE - Spain
Keil Business Solutions GmbH is an innovative Google reseller and IT service provider. For a customer project we are currently looking for a Senior SAP Process Engineer/Business consultant for Logistics area at TKE (f/m/d) - Spain Tasks: • Customer business consulting role • Develop process concepts and define detailed processes. • Work together with business functions to define requirements and align process concepts. • Drive process automation. • Align process concepts with SAP/IT team. • Work closely with SAP/IT colleagues to steer implementation. • Act as bridge between business functions and IT/SAP. • Monitor process execution during ramp-up/until stable and control process stability. • Detail process definition of logistics (incl. product planning, warehouse management, material management, etc.) • Definition, rollout and troubleshooting of processes w/ operational colleagues. Skills: • Deep SAP Logistics knowledge and experience in area of business consulting and process engineering • Customer oriented • Very strong process-thinking skills • Proficient/fluent English and Spanish skills • Pragmatic and solution-oriented way of working • Ability to work independently and in a structured way • Ideally some TKE experience and knowledge of best practices / state-of-the-art processes Start: ASAP End: 31.12.2024 + extension (at least until 31.12.2025) Utilization: 100% Location: remote and 50-60% on-site in Mostoles (next to Madrid, Spain) Project languages: Spanish and English If you are interested, please send us your profile (ideally in Word format).
8 days ago11 proposalsRemoteCustomize business logo for affordable price
I am seeking an experienced graphic designer to create a unique and professional logo for my growing business. The logo will be used across various marketing materials including our website, social media pages, invoices, letterheads and more. It needs to capture the essence of our brand which focuses on high-quality products and excellent customer service at affordable prices. Designs should incorporate our company colors of blue and green in a clean, modern and memorable design. Applicants please provide your portfolio highlighting logo design work along with your proposed rate. I look forward to reviewing submissions from talented designers who can translate my vision into an impactful visual identity for my company.
11 days ago33 proposalsRemoteopportunity
Sales of digital marketing services B2B clients in the USA
We are looking for a professional who can effectively sell digital marketing services and attract new clients. The ideal candidate should be well-versed in various digital marketing strategies and techniques and be able to communicate the value of our services to potential clients. Responsibilities include identifying potential clients, presenting our services in a compelling manner and closing deals. sales experience. Order of interaction: Work are broken down and linked to Key Performance Indicators (KPIs): - Number of potential clients attracted within 10 days. Min/Max [insert target number] - CRO – increase the percentage of visitors who complete the desired action (Payment/Contract) within 10 days. Min/Max [insert target percentage] - Collecting a lead database within 10 days. Min/Max [insert target number] . - Conversion rate: maintaining the conversion rate from leads to deals closed within 10 days. Min/Max [insert target percentage] - Customer Acquisition Cost (CAC): A division of the marketing and sales costs incurred to acquire a customer over a 10-day period. Min/Max [insert target percentage] - Return on Investment (ROI) is the ratio of income to the total cost/effort within 10 days. Min/Max [insert target percentage] We value your time and ours, so we'd love it if you answered our questions clearly and uncluttered! If you have any questions or require further information, do not hesitate to contact us. We look forward to your response!
17 days ago17 proposalsRemoteBusiness website
Hello there, I am looking for someone, with experience in website development. My business is a mobile Tyre service. So if anyone, has previously done a job, please let me know.
3 days ago84 proposalsRemoteFrench Virtual Assistant for Outbound Calls and Lead Generation
As a web agency, I am in need of a French-speaking virtual assistant who can handle both outbound calls and lead generation for a variety of industries. Key Responsibilities: - Conducting outbound calls in French - Note appointments - Maintaining a high level of professionalism and customer service throughout all interactions The ideal candidate for this position has: - Intermediate level of experience in virtual assistance - Exceptional communication skills in French - Previous experience with lead generation preferred - Ability to adapt and respond to customer needs promptly - Ability to represent our web agency in a professional manner I am looking for someone who is a self-starter, able to work independently, and can bring their own expertise to the role. Please provide examples of previous work and any relevant experience when placing your bid.
23 days ago12 proposalsRemoteZapier Integrations Expert
Hello All, We are looking for a Zapier expert to help us integrate our customer order data in our eCommerce platform (Wix) with our email sending platform (Mailchimp) and our postage platform (Royal Mail). We need our customer data to be transferred between these systems and relevantly tagged and sadly Wix do not have any native integrations available. If you have expertise in this area, please get in touch. Many thanks
18 days ago23 proposalsRemotePlans architect + building qs
I'm interested in your services could you kindly let me know the price for 10 sessions? David
6 days ago9 proposalsRemoteopportunity
Write a year's worth of filler social content
I need to fill 2024's social media calendar with filler content. Sundays - Product Promotions Mondays - Motivation Mondays Tuesdays - Blog Promotions Wednesday - Rewards, Referrals, Newsletter Promos Thursdays - Resource Promotion Fridays - Fun Fact Fridays Saturdays - Product Promotions You can definitely use AI to create them, but want to make sure they're formatted for a US audience and on-brand for us. We're a label printing company. Key highlights are sustainability and eco-friendly, VIP customer service, easy online ordering, etc. If hired, I'll send you all of the links for CTAs, etc and provide a spreadsheet for posts to be logged into. NOTE: You will not need to create any images. This is purely copywriting.
18 days ago40 proposalsRemoteVirtual Assistant for Shopify Dropshipping & Marketing
I am seeking a talented virtual assistant with a strong grasp of Shopify, particularly in the area of dropshipping, product listing, and marketing. I intend to have over 500 products on my store, and I need comprehensive support in social media and email marketing. Your responsibilities will include: - Setting up a dropshipping system and managing it efficiently - Listing and optimizing over 500 products on Shopify - Running and monitoring social media marketing campaigns - Implementing and analyzing email marketing strategies - Handling customer inquiries and support The ideal candidate will have: - Proficiency in Shopify, including dropshipping and product listing - Previous experience in social media and email marketing - Strong analytical and problem-solving skills - Excellent communication and customer service skills - Ability to work independently and meet deadlines Please, provide details of your experience with similar projects and the specific skills you possess that make you an ideal candidate for this role.
20 days ago20 proposalsRemoteContent For 6x Service Pages on a Gas-Industry-Related Website
My client works in the cellar gas industry in Scotland. He currently sells a range of different gas products but wants to target different places in Scotland so we are building out content hubs for new locations. I need an experienced copywriter who can write website content. I will provide you with the website to base the new content on the existing text that he has approved on his site. Preferably, you should have some prior knowledge about this type of industry so that the content is accurate. We plan to build a content hub for 6 new locations, 6 pages/sets of content each. We will start with one location to test out your suitability and writing quality. Content MUST pass multiple AI & plagiarism checks - I can use ChatGPT myself, so this is not the style or quality I'm looking for.
a month ago38 proposalsRemoteAdministrative Assistant Needed
Are you a skilled communicator with a passion for providing exceptional customer service? I'm currently looking for a dedicated freelance customer service representative to join our me. Your primary responsibilities will include efficiently managing client inquiries, responding promptly to messages, handling incoming calls, and coordinating online meetings. Duties: - Responding to client inquiries via email, chat, and phone in a timely and professional manner. - Managing and organizing client communication channels effectively. - Assisting in scheduling and coordinating online meetings with clients and my self. - Providing knowledgeable and friendly assistance to clients to ensure their needs are met satisfactorily. Requirements: - Proven experience in customer service or related field. - Excellent verbal and written communication skills. - Strong organizational and time management abilities. - Ability to work independently and collaborate effectively with team members. - Proficiency in using communication and scheduling tools. Payment: Compensation for this position is set at $20 per hour, commensurate with experience and performance.
a month ago53 proposalsRemote