Customer Relationship Management Projects
Looking for freelance Customer Relationship Management jobs and project work? PeoplePerHour has you covered.
featured
Implement Automated Lead Nurturing System on Zoho CRM
Company Overview We empower entrepreneurs with the fastest way to get a professional business phone system. Our SaaS platform helps small businesses build stronger customer relationships and grow their sales. We are an early stage startup focused on emerging markets. Project Overview: We need a Marketing Automation Specialist to design and execute a lead nurturing system that maximises conversions on our website. This is a high-impact, time-sensitive project leveraging Zoho CRM to deliver a seamless customer journey from first website visit to closed sale. The ideal outcome is converting website visitors to paying customers within 1-30 days, utilising a multi-channel approach (email, SMS, WhatsApp, and targeted outbound calls). Success will be measured by clear increase in website conversions. Key Deliverables & Success Indicators: - Lead Segmentation & Scoring: A lead scoring model implemented in Zoho CRM that effectively differentiates between low, medium, and high-intent leads. Clear lead segmentation criteria based on demographics, website behaviour, and other relevant factors. - Automated Nurturing Workflows:Design multi-channel campaigns (email, SMS, WhatsApp) with a focus on providing value, addressing objections, and increasing conversions. (Consider a welcome series, educational content, overcoming objections, etc.). SMS and WhatsApp should primarily be used for time-sensitive offers and re-engagement - Integrated SMS and WhatsApp messaging workflows designed to complement email campaigns and boost engagement. - Create compelling email templates and messaging aligned with each lead segment and stage in the customer journey. - Build all necessary automation sequences in Zoho CRM, ensuring seamless lead progression based on engagement. - Telesales Integration: A system to identify high-intent leads who have not converted within 24 hours. Automated process to notify the telesales team and provide them with relevant lead information - Analytics & Optimisation: Zoho CRM dashboards tracking key metrics across all channels (email, SMS, WhatsApp, telesales). Weekly optimisation reports with actionable recommendations to improve campaign performance and conversion rates.workflows. Scope of Work and Timelines Phase 1: Strategy & Setup (Week 1 - 2) - Conduct an audit of existing website analytics and CRM data. - Develop a lead segmentation and scoring model. - Design a comprehensive lead nurturing workflow, including triggers, content themes for each stage, and channel selection. - Outline the telesales integration process. - Create email templates, SMS templates, and automation sequences. Phase 2: Launch & Optimisation (Week 3) - Launch the automated campaigns. - Set up dashboards and reporting in Zoho CRM to track lead progression, conversion rates, and channel performance. - Analyse initial campaign results and suggest optimisations to improve engagement and conversion. If you interested in this Job: - Submit your portfolio highlighting Zoho CRM lead nurturing campaigns. - Include 1-2 case studies showcasing successful automation projects you've implemented. - Briefly describe your approach to segmenting leads and designing a multi-channel campaign that converts.
featuredurgent
Technical Architecture Contributions
Damyant software looking to build a solution architecture documentation Project Description: Dive into a cutting-edge infrastructure project designed for businesses looking to optimize their API management and enhance system reliability. We specialize in configuring and managing complex network setups involving Azure Load Balancers and Windows Failover Clusters. Our project aims to streamline operations and boost performance by effectively segregating API traffic and enhancing client-server interactions. Key Services Offered: API Traffic Isolation: Implementing advanced load balancer configurations to ensure API traffic is efficiently managed, avoiding unnecessary routing through Reporting Services. Direct Connection Setup for Clients: Facilitating direct connections for Rapid OA and GUI clients to a single PASOE instance, bypassing the load balancer for optimized performance. Failover Cluster Management: Utilizing Windows failover cluster for a robust active/passive deployment of critical services, ensuring high availability and system resilience. Custom Configuration: Tailoring interface patterns and endpoint configurations to meet specific client needs, with detailed planning and iterative enhancements. Project Highlights: Aligning with the latest technological standards, including updates to OpenEdge v12.8.2. Collaborating closely with industry experts and integrating feedback to refine our solutions. Preparing detailed designs for Azure Load Balancer settings, including necessary protocols and port configurations. Ideal for: Businesses in need of high-level API management solutions and failover strategies that require minimal downtime and offer maximum efficiency. Outcome: By partnering with us, you gain access to specialized knowledge and a tailored approach to managing your IT infrastructure. Expect improved system reliability, streamlined API traffic, and enhanced overall performance, aligning with the latest industry standards. Next Steps: Ready to optimize your API management and ensure your systems are failproof? Contact us today on PeoplePerHour to discuss your project needs and how we can achieve outstanding results together.
opportunity
Customer Testimonial - Near Crawly
I am in need of a customer video testimonial filming near Crawley Please see previous testimonials as a reference - https://www.youtube.com/watch?v=qu0OtSq-3IQ This will be taking place at the start of 15th May 2024
9 days ago10 proposalsRemoteopportunity
Customer Testimonial - Near Bristol
I am in need of a customer video testimonial filming near Bristol Please see previous testimonials as a reference - https://www.youtube.com/watch?v=qu0OtSq-3IQ This will be taking place at the start of June 2024
9 days ago13 proposalsRemoteI need a Community Manager for a Small Size Law Firm
A small law firm seeks an experienced community manager to build and cultivate relationships through various online channels. The ideal candidate will develop and execute a comprehensive social media strategy to raise brand awareness and engage with potential clients. Duties include creating and curating engaging content for platforms like Facebook, Instagram, LinkedIn, and the firm's website. The community manager will monitor online conversations, respond to reviews and comments, and address customer queries in a timely manner. Experience managing 2-3 social media profiles is required along with excellent writing and communication skills. The candidate should have a solid knowledge of marketing best practices on social platforms and analytics tools to track performance. Proficiency in content scheduling and promotional tools is necessary. Previous work in a legal or professional services environment is preferred but not mandatory. The selected individual will work remotely and collaborate closely with lawyers and support staff to strengthen the firm's digital presence and foster connections in the virtual space. Compensation will be commensurate with qualifications and experience. Only candidates willing to sign non-disclosure agreements may apply for this role.
20 hours ago3 proposalsRemoteSuitecrm for realestate
We are looking for a Suitecrm expert to implement and customize Suitecrm for our real estate business. The project includes the following tasks: 1. Implementation of Suitecrm with the required modules and features for real estate management, including lead generation, property listings, customer relationship management, and reporting. 2. Customization of Suitecrm to meet our specific business needs, including custom fields, workflows, and reports. 3. Integration with other third-party applications such as email marketing platforms, accounting software, and property listing websites. 4. Training our staff on how to use Suitecrm and provide ongoing support and maintenance. The ideal candidate should have extensive experience with Suitecrm implementation and customization, as well as a strong understanding of real estate management processes. They should be able to work independently and as part of a team, and have excellent communication and problem-solving skills. If you are a Suitecrm expert and are interested in this project, please submit your proposal with a detailed breakdown of the tasks you will perform, your estimated timeline, and your pricing. We look forward to hearing from you.
7 days ago14 proposalsRemoteCustomer Service Administrator: Expert in Operations.
We are in search of a dedicated freelance customer service administrator to elevate our operations. Your responsibilities will encompass a wide array of critical tasks, including overseeing daily operations, meticulously managing budgets, adeptly coordinating teams, rigorously implementing policies and procedures, proficiently handling administrative tasks, and adeptly communicating with stakeholders. Beyond these core duties, your strategic insights and decision-making prowess will be instrumental in charting our course forward. Please note that this is not an opportunity for outsourcing projects, but rather a freelance hiring position. Remuneration: $21 per hour. ```
10 days ago29 proposalsRemoteLooking for an VA who can come to site in Buckinghamshire
I am looking for a virtual assistant to support the Managing Director of Hedsor House, an event venue located in Buckinghamshire, England. This role will involve assisting with various administrative and project management tasks aimed at expanding the business. The successful candidate will have strong organisational abilities and experience coordinating complex projects from concept to completion. Primary responsibilities will include scheduling meetings and appointments, coordinating vendor relationships, compiling reports and presentations, and providing general backend support. The role requires the ability to juggle multiple concurrent tasks and thrive in a fast-paced environment. Effective communication and interpersonal skills are a must to interface with both internal and external stakeholders. The virtual assistant will work closely with the managing director and other staff to streamline operations, identify growth opportunities, and ensure a superior customer experience. Remote working arrangement with occasional site visits to Buckinghamshire as required. This is an excellent opportunity for a highly organised and solutions-oriented virtual assistant seeking to take on expanded responsibilities and make a meaningful impact within a growing small business. The ideal candidate will demonstrate initiative, discretion, strong written English, and an ability to work both independently and collaboratively as part of a team. Importance will be placed on candidates who convey passion for supporting business development through administrative excellence.
2 days ago9 proposalsRemoteFreelance Virtual Business Support Specialist
Mum's Best Picks is seeking a Freelance Virtual Business Support Specialist to assist with various administrative, research, and customer engagement tasks. The project entails providing comprehensive virtual support to our team, including data entry, market research, telemarketing/telesales, and customer relationship management. The selected candidate will play a vital role in supporting Mum's Best Picks' mission of providing valuable resources and recommendations for parents in the UK.
25 days ago49 proposalsRemoteIT Project Manager
looking for an IT Project Manager, to play a pivotal role in driving strategically important IT and web projects organization. Your primary responsibility will be to oversee the design, development, and execution of multiple projects and initiatives. You will be responsible for working closely with senior business stakeholders, as a driving force to enable TM Forum to provide a consistently excellent digital experience to its members and achieve its strategic goals. Skills and Responsibilities Project Planning and Execution: Develop and execute comprehensive project plans, including scope, timelines, budgets, and resource allocation in a software development environment Define project goals, objectives, and deliverables that align with organizational objectives. Monitor and control project execution to ensure adherence to the plan. Facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives. Work closely with cross-functional teams to ensure agile principles and practices are followed. Foster a collaborative and self-organizing team environment. Stakeholder Management: Establish and maintain strong relationships with key stakeholders, including business leaders, clients, and vendors. Communicate project status, risks, and issues to stakeholders in a clear and timely manner. Manage stakeholder expectations and ensure alignment with project goals. Requirement Gathering: Collaborate with stakeholders to gather, document, and analyze requirements (Gherkin). Conduct interviews, surveys, and workshops to understand business processes and user needs. Create detailed documentation, including business process flows, use cases, and functional specifications. Risk Management: Identify, assess, and manage project risks and issues. Develop risk mitigation strategies and contingency plans. Proactively address potential challenges to ensure project success. Quality Assurance: Implement and enforce quality standards throughout the project lifecycle. Conduct regular reviews and assessments to ensure project deliverables meet quality requirements. Budget and Resource Management: Support the management of project budgets, ensuring effective use of resources. Monitor and control project expenses to stay within budget constraints. Reporting and Documentation: Prepare and present regular project status reports to leadership and stakeholders. Maintain comprehensive project documentation, including plans, schedules, and post-implementation reports
9 days ago15 proposalsRemoteProperty Manager
I am in need of a property manager to handle properties. The key responsibilities would include: • Gathering data from one source (Google Drive) to enter into document management (databases or partner websites by case) • Checking and reviewing documents for accuracy and completion • Attaching supporting files to the document management • Searching for additional information for documents that are incomplete • Verifying, correct, and delete unnecessary data, or combine data Requirements: •We are looking for people with strong attention to details, college degree, access to email and knowledge of use a device (computer or phone), basic software tools (Microsoft Office - Word & Excel). • No previous experience is required as Property Manager. Full training, materials and how-to videos will be provided. Please only apply if you have relevant experience and can commit to handling these responsibilities efficiently and effectively.
12 days ago30 proposalsRemoteNeed a youtube manager
looking for someone to grow and manage Artis YouTube channel, generate views
12 days ago35 proposalsRemoteopportunity
Telemarketers / Telesales / Sales Management
I'm in need of telesales professionals who can exclusively target businesses for my campaign. The primary goals include generating leads, if you are a telemarketer or carrying out remote appointments, if you are experienced in sales. You will be speaking to business owners in the UK so you must have excellent English & listening skill. The project requires: - Outbound B2B telesales experience - Proven track record in lead generation - Ability to deliver results in sales - Keen to Learn Your role will be pivotal in helping me reach out to businesses with the aim of initially generating quality leads. Once proven you will be contacting leads to create appointments. Once successful in that role you will be given the opportunity to carry out appointments, driving sales. Experience in these domains would be highly beneficial. Looking for individuals who are driven by results and understand learning and your own development are key to increasing results. Working hours between 8.45am to 8.45pm - Weekdays - Minimum 4 hours per day. If you have a team we are happy to discus the opportunity for you to run your team within our company. If you want to run a team we can train you to management level. Please send a voice note introducing yourself, highlighting the hours you are available to work, earning aspirations and relevant experience. Thank you. Regards, Justin Kalay Proactiv Marketing Ltd
2 days ago10 proposalsRemoteopportunity
Business Development Manager
we are looking for a business development professional. This is to generate leads and winning new business for the company. Essential requirements. - Strong communication skills - Ability to work independently and as part of a team - strong knowledge of sales and marketing principles - Experience in sales, marketing, or business development - Proficiency in CRM software and Microsoft Office suite or something similar - A proactive and results-oriented attitude - Experience in creating new clients for software products and services would be preferred. Tasks @-Email marketing campaigns @-Using the telephone/email/Zoom etc for any client management @-Using Social media for leads generation and recording
7 days ago17 proposalsRemoteMarketing Manager
Start-up business with multiple business functions, ready to launch once it's made it's final hire. Could that be you, as our all round Marketing professional. The company will trade between the UK and Tanzania (has registered companies & team in both locations) but will operate in two different market segments. Mambo Global and Serengeti Spirits https://alex61487.wixsite.com/mambo-global and https://www.serengetispirits.co.uk/. Look forward to hearing from you, to discuss further.
13 days ago28 proposalsRemoteI need a Marketing Manager that manages my website
I'm looking for a UK based Marketing Manager to manage my website. Site is built on Wordpress WooCommerce Tasks to undertake: 1. Increase sales for both online purchases and enquiries (We offer supply only and a full measure and install option) 2. Keep the website up to date with photos and pages 3. Come up with and implement new ideas to build the business Ideal candidate would have experience in running sites and building brands. UK Based Budget: Open to suggestions
19 days ago31 proposalsRemoteADES HR Management Project
We are seeking an experienced HR professional to join our team at ADES. As an HR person, your primary responsibilities will include assisting with the acquisition of contracts for ADES, recruiting and managing staff/and resource persons for various projects in different departments of the business. You will work closely with senior management to develop and implement HR strategies that align with the company's goals and objectives. Responsibilities: Contract Acquisition: Collaborate with senior management to identify contract requirements and negotiate terms and conditions with vendors and suppliers. Prepare and submit contract proposals, ensuring compliance with legal and regulatory requirements (Both Contracts for Vendors/Suppliers/Service users) and Contracts for ADES Staff). Monitor contract performance and manage any issues or disputes that may arise. Recruitment and Staff Management: Develop and execute recruitment strategies to attract and hire qualified candidates for various positions within the business. Screen resumes, conduct interviews, and assess candidates' qualifications and skills. Manage employee records, including payroll, benefits, and performance evaluations. Develop and implement staff training and development programs to enhance employee skills and productivity. Resource Management: Assess resource requirements for projects and allocate resources effectively. Monitor resource utilization and ensure that resources are used efficiently and effectively. Collaborate with project managers to ensure that resource needs are met and that project timelines are met. Employee Relations: Handle employee inquiries, complaints, and issues promptly and professionally. Investigate and resolve employee disputes and grievances. Promote a positive and inclusive work environment. Compliance: Ensure compliance with local, national and International labour laws and regulations. Monitor and update HR policies and procedures to ensure compliance with changing legal and regulatory requirements. Reporting and Analytics: Prepare and analyze HR metrics and reports to provide insights into employee performance, recruitment trends, and resource utilization. Collaborate with senior management to develop and implement HR strategies based on data-driven insights. Qualifications: Bachelor's degree in Human Resources, Business Administration, or a related field. Proven experience in HR management, including contract acquisition, recruitment, staff management, and resource management. Strong understanding of labour laws and regulations. Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Proficiency in HR software and systems. We offer a competitive salary and benefits package, as well as a dynamic and collaborative work environment. If you are a passionate HR professional with a strong commitment to excellence, we would love to hear from you.
5 days ago16 proposalsRemoteCreate a website for a managed IT services company
Develop an engaging digital presence for a managed IT services firm. Custom design a user-friendly website aligned with branding to effectively showcase an array of solutions. Optimize content through text, images and multimedia to inform potential clients and reflect core values. Integrate with Hubspot CRM and incorporate interactive elements to encourage connections. Implement search engine optimized functionality for contact forms, social platforms and analytics. Adopt a flexible CMS like Wordpress or Webflow. Ensure refined design mockups, a fully functional integrated site, training materials and ongoing support over 6-8 weeks. Project will develop a comprehensive virtual flagship to establish authority and drive qualified leads.
a day ago51 proposalsRemoteOnline Marketing Manager at MEHRA Shoes
MEHRA Shoes is seeking a dynamic and creative Online Marketing Manager to join our team. This remote position offers a unique opportunity to engage with menswear enthusiasts and influencers worldwide, promoting our classic shoe styles, including the iconic BERWICK loafers. Responsibilities: • Engage with menswear enthusiasts on various online forums, including Reddit, Styleforum, Instagram, YouTube, and other fashion-specific sites. • Build and maintain relationships with writers for publications such as GQ, Esquire, Robb Report, and The Wall Street Journal to secure articles about MEHRA shoes and classic shoe styles. • Identify and reach out to menswear influencers in the sartorial menswear and sportswear space, offering opportunities to collaborate and promote MEHRA loafers. • Create and implement strategic marketing campaigns to increase brand visibility and drive sales. • Track and analyze campaign performance metrics to optimize marketing efforts and achieve success milestones. Requirements: • Strong communication and interpersonal skills. • Experience in online marketing, preferably in the fashion or lifestyle industry. • Open to learning to build and maintain relationships with influencers and media contacts. • Self-motivated and results-driven. • Ability to work independently and remotely, with strong time management skills. Benefits: • Competitive stipend with a performance-based component. • Flexible remote work arrangements. • Opportunity to work with a growing brand and make a significant impact. • Access to MEHRA shoes and other exclusive perks. This is a fantastic opportunity for a creative and driven individual to join our team and help shape the future of MEHRA Shoes. If you're passionate about menswear fashion and online marketing, we want to hear from you! Apply now with your resume and a cover letter outlining your relevant experience and why you're the perfect fit for this role.
3 days ago19 proposalsRemoteCase Study Writing- Residental Pool installation
I would like to get some case studys written up of pools we have installed last year, Our Photographer is doing photo over the next few months Looking for someone who will contact our customer to gather info on thier pool project and then write up about a page about the project, makes sure customer is happy with it then send it back to me I can provide examples of ones we did last year#
2 days ago17 proposalsRemoteopportunity
Need someone to manage adult instagram page
We are looking for someone to manage our instagram for our adult content creator website. On this page we message potential models, content creators, adult movie stars, agencies to work with us! You would have to find potential models. What you would need to do is message 40-60 models a day with the script we give in search of these new models , the goal is to get them to join our website which is very similar to onlyfans. This work requires daily 3-4 hours at least. We pay weekly! Will discuss price in private.
13 days ago39 proposalsRemoteBid Manager IT Projects - UK based only
We require a part time UK-based Bid Manager, facilitating European IT projects with an immediate start commitment of approximately 5 to 10 hours per week when projects or RFPs are in process. Your role involves crafting winning proposals using Word and other software, including creating costing tables, Gantt charts, and Excel sheets. If you're detail-oriented, proficient in proposal creation, and have a strong grasp of the UK and European IT landscapes, apply now!
4 days ago11 proposalsRemote