Customer Relationship Management Projects
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opportunity
Convert woo com to shopify
We currently look after the following Woocom website https://catwalkgolf.co.uk the customer would like it converted into a shopify website, is this something you can do? If so what will be the cost and the time frame. Need to be similar design with the relevant categories, the customer will be happy to upload the new products, images and prices. If you can let me know. Thanks Lee
2 hours ago41 proposalsRemoteBuild an AI agent to act as our service manager.
We run an aged care service provider. We want to create an AI agent that can act as the Service coordinatior for the services we provide to clients. Tasks that the AI must be able to perform: - Manage Microsoft Outlook service mailbox - We get emails requesting services. Agent must be able to respond with our rates and negotiate this with the customer - If we win the job the agent must then be able to login to various platforms (e.g. mable.com.au, gumtree.com.au or airtasker.com.au) and post an ad to advertise the job. May need to also call local businesses to get information. - We will have many subcontractors apply for the jobs. Agent needs to communicate and negotiate with these individuals. - Agent will present best options for us to pick from. - Once we pick they will interact with our systems onboard the subcontractor and communicate with customer to confirm service start date and time. - We will also get emails requesting rescheduling/cancellation of services. Agent must be able to interact with our systems to perform these tasks.
2 days ago10 proposalsRemoteSetup of Zammad Customer Service Portal on AWS EC2
Objective: Deploy a Zammad Customer Service portal using Docker on an AWS EC2 instance to manage customer queries, bug triage, and refund requests, with detailed user roles and permissions. Responsibilities: 1. Configure and deploy the Zammad Customer Service portal on an AWS EC2 instance using Docker, ensuring the installation of the latest LTS community version of Zammad. 2. Set up granular user roles and permissions within the Zammad environment: * Admin: Full access to all administrative and configuration features. * Manager: Ability to oversee specific teams and initiatives (customer queries, bug triage, and refund requests), with access to relevant management tools but no server administrative privileges. * Agent: Access to manage tickets related to assigned teams and initiatives, without access to administrative or high-level reporting tools. 3. This should feature Instant chat support and integrate customer feedback into easy to read report for the manager 4. Ensure the system is fully functional and integrated with existing AWS Email and Phone message servers as required. 5. Provide detailed documentation of the deployment process, configurations, and user role setup. Handover the system post-setup with comprehensive operational guidelines. Key Considerations: 1. Engage with prospect partners who can accept custom offers without requiring upfront payments. 2. Operating System Preference: Preference for Windows but may use Linux if it provides a better performance or deployment experience. 3. Communication: Regular updates should be provided every three days to ensure the project remains on track, including the ability to deliver in-depth, hour-long video updates upon request. 4. Quality Assurance: Conduct a QA process followed by a review phase to ensure all functionalities meet the specified requirements. 5. Integration Support: Post-deployment, provide integration support to ensure seamless communication between Zammad and existing AWS Email and Phone message servers. Deliverables: 1. A fully functional Zammad Customer Service portal on an AWS EC2 instance. 2. User roles and permissions set up for Admin, Manager, and Agent, tailored to specific teams and initiatives. 3. Comprehensive documentation of the deployment process, server configuration, user role setup, and integration details. 4. Verification of successful integration with existing AWS services. Timeline and Milestones: Provide a detailed timeline and expected milestones during the quotation process, including deployment, QA, and integration phases.
10 days ago21 proposalsRemoteBusiness Administrator 5-10 / week
We are a small, personable team seeking an administrative assistant to support our Managing Director and Operations Manager in the daily operations of the company. Responsibilities include, but are not limited to, making follow-up phone calls regarding previous quotes, sending reminder emails, and accurately updating various spreadsheets and documents. The ideal candidate will be well-organised, detail-oriented, a native English speaker, confident, and possess excellent customer service skills. The initial commitment is approximately 5-10 hours per week, with the potential for increased hours in the future. You must be a self-employed contractor available during normal business hours, capable of working independently, and providing quick turnaround. Full training will be provided. UK Based only.
3 days ago24 proposalsRemoteI need a Community Manager for a Small Size Law Firm
A small law firm seeks an experienced community manager to build and cultivate relationships through various online channels. The ideal candidate will develop and execute a comprehensive social media strategy to raise brand awareness and engage with potential clients. Duties include creating and curating engaging content for platforms like Facebook, Instagram, LinkedIn, and the firm's website. The community manager will monitor online conversations, respond to reviews and comments, and address customer queries in a timely manner. Experience managing 2-3 social media profiles is required along with excellent writing and communication skills. The candidate should have a solid knowledge of marketing best practices on social platforms and analytics tools to track performance. Proficiency in content scheduling and promotional tools is necessary. Previous work in a legal or professional services environment is preferred but not mandatory. The selected individual will work remotely and collaborate closely with lawyers and support staff to strengthen the firm's digital presence and foster connections in the virtual space. Compensation will be commensurate with qualifications and experience. Only candidates willing to sign non-disclosure agreements may apply for this role.
14 days ago13 proposalsRemoteProject Manager for Client Zoom Calls
We are seeking an experienced and dynamic freelance Project Manager to join our team. The ideal candidate will be responsible for attending Zoom calls with clients, understanding their needs, and effectively promoting our services to close deals. This role requires excellent communication skills, a professional demeanor, and a strong ability to manage client relationships. Requirements: Proven experience as a Project Manager, Sales Representative, or similar role. Exceptional verbal and written communication skills. Professional and confident presence on video calls. Ability to understand client needs and articulate how our services can meet those needs. Strong organizational skills and attention to detail. Proficiency with Zoom and other video conferencing tools. Self-motivated with a proactive approach to client management
a day ago4 proposalsRemoteField management software
I need a field management software. Where staff can post time sheets, quotes, invoices, customers can check progress. Book engineers rotas can be done etc Similar sites, job logic.
11 days ago16 proposalsRemoteVideo and pic content management
Hi I need someone who is open minded who can help edit and chop down and catalogue clips. This will be once a week. I need a certain amount of gifts, and other videos cut up into shorter videos etc then all catalogued on Google drive or other social paces Ideally you could make reels for instagram etc and basically help with any video related content. This would be an ongoing job 1 day a week or even more depending.
7 days ago19 proposalsRemoteFreelance Writer for CRM Documentation and Demo Data Setup
We are seeking a skilled freelance writer to create comprehensive documentation and set up demo data for our company's Customer Relationship Management (CRM) processes. The primary responsibility will be to research and document our existing CRM workflows, procedures, and best practices, as well as create sample data for demonstration purposes. Responsibilities: Collaborate with our CRM team to understand our current processes and requirements. Conduct thorough research and gather necessary information. Write detailed, step-by-step instructions and guidelines for various CRM processes. Ensure documentation is easy to understand and follow for both new and experienced users. Organize and structure the content logically for efficient reference. Maintain consistency in writing style, tone, and formatting across all documentation. Study the agency website ([login to view URL]) to understand the services and sub-services provided. Set up a full database of minimum 30 to 40 demo clients or sample clients in the GrowCRM system, covering all stages from leads to task completion, payment, and ticket management. Create demo data from beginning to end for the demo clients to demonstrate the CRM functionality at all levels, as per the services and offerings of the agency ([login to view URL]). Create demo proposals for the sample clients. Update the main CRM provided once selected for the project with the created demo data. Preferences: Experience working with digital and web development agencies (added advantage) Knowledge of creating and making Standard Operating Procedures (SOPs) for CRM systems Prior experience working with CRM systems Requirements: Proven experience in technical writing, process documentation, or instructional design Familiarity with CRM systems and related concepts (preferred but not required)
3 days ago14 proposalsRemoteSuitecrm for realestate
We are looking for a Suitecrm expert to implement and customize Suitecrm for our real estate business. The project includes the following tasks: 1. Implementation of Suitecrm with the required modules and features for real estate management, including lead generation, property listings, customer relationship management, and reporting. 2. Customization of Suitecrm to meet our specific business needs, including custom fields, workflows, and reports. 3. Integration with other third-party applications such as email marketing platforms, accounting software, and property listing websites. 4. Training our staff on how to use Suitecrm and provide ongoing support and maintenance. The ideal candidate should have extensive experience with Suitecrm implementation and customization, as well as a strong understanding of real estate management processes. They should be able to work independently and as part of a team, and have excellent communication and problem-solving skills. If you are a Suitecrm expert and are interested in this project, please submit your proposal with a detailed breakdown of the tasks you will perform, your estimated timeline, and your pricing. We look forward to hearing from you.
20 days ago15 proposalsRemoteI need a website + shopify store creating
We are seeking a skilled freelancer to create a comprehensive website and Shopify store for our business. The website will showcase our products and services, while the Shopify store will enable us to manage online sales and transactions seamlessly. The website will feature a modern and user-friendly design, with easy navigation and clear product listings. It will include essential features such as search functionality, product descriptions, images, and customer reviews. We also require integration with payment gateways and shipping services to ensure a smooth checkout process for our customers. The Shopify store will be designed to match the aesthetics of the website and will include a range of features such as product management, inventory tracking, order processing, and customer analytics. We will also require customizations such as branding, theme selection, and additional plugins to enhance the functionality of the store. The ideal freelancer should have experience in creating websites and Shopify stores, as well as a strong understanding of web design, e-commerce, and marketing principles. They should be able to work independently and meet deadlines, while also providing regular updates and feedback throughout the project. If you are a skilled freelancer with the required expertise and experience, we would love to hear from you. Please submit your proposal, including a detailed breakdown of costs and timeline, and we will review it promptly.
4 days ago78 proposalsRemoteAffiliate and Partnerships Manager for SAAS Company
We are seeking an experienced Affiliate and Partnerships Manager to join our SAAS Company. As the Affiliate and Partnerships Manager, you will be responsible for driving revenue growth through affiliate marketing and partnerships. Key Responsibilities: - Develop and execute effective affiliate marketing strategies to attract and retain high-quality affiliates. - Negotiate and establish partnerships with relevant influencers, bloggers, and platforms in the SAAS industry. - Monitor and analyze affiliate performance, track conversions, and provide regular reports to the management team. - Collaborate with the marketing team to create engaging content and promotional materials to support affiliate campaigns. - Provide affiliate support and training to ensure they have the necessary resources to promote our products effectively. - Stay up-to-date with the latest trends and innovations in affiliate marketing and partnerships. Requirements: - Proven track record as an affiliate manager or in a similar role within the SAAS industry. - Strong understanding of affiliate marketing principles, platforms, and tracking technologies. - Excellent communication and negotiation skills. - Ability to work independently and as part of a team. - Availability to dedicate at least 10 hours per week to start with, with potential for increased hours as the role progresses. Preferred Skills: - Experience with all major affiliate platforms, such as ClickBank, Commission Junction, and ShareASale. - Connections within the SAAS industry. - Familiarity with performance marketing metrics and analytics. - Strong creativity and problem-solving abilities. If you are a passionate and results-driven individual with a proven track record in affiliate marketing and partnerships, we would love to hear from you. Please submit your resume and a cover letter highlighting your relevant experience and qualifications. Finally, please quote "AM" at the top of your application to confirm you have read and understood the brief in full.
4 days ago11 proposalsRemoteCustomer Service Administrator: Expert in Operations.
We are in search of a dedicated freelance customer service administrator to elevate our operations. Your responsibilities will encompass a wide array of critical tasks, including overseeing daily operations, meticulously managing budgets, adeptly coordinating teams, rigorously implementing policies and procedures, proficiently handling administrative tasks, and adeptly communicating with stakeholders. Beyond these core duties, your strategic insights and decision-making prowess will be instrumental in charting our course forward. Please note that this is not an opportunity for outsourcing projects, but rather a freelance hiring position. Remuneration: $21 per hour. ```
23 days ago30 proposalsRemoteLooking for an VA who can come to site in Buckinghamshire
I am looking for a virtual assistant to support the Managing Director of Hedsor House, an event venue located in Buckinghamshire, England. This role will involve assisting with various administrative and project management tasks aimed at expanding the business. The successful candidate will have strong organisational abilities and experience coordinating complex projects from concept to completion. Primary responsibilities will include scheduling meetings and appointments, coordinating vendor relationships, compiling reports and presentations, and providing general backend support. The role requires the ability to juggle multiple concurrent tasks and thrive in a fast-paced environment. Effective communication and interpersonal skills are a must to interface with both internal and external stakeholders. The virtual assistant will work closely with the managing director and other staff to streamline operations, identify growth opportunities, and ensure a superior customer experience. Remote working arrangement with occasional site visits to Buckinghamshire as required. This is an excellent opportunity for a highly organised and solutions-oriented virtual assistant seeking to take on expanded responsibilities and make a meaningful impact within a growing small business. The ideal candidate will demonstrate initiative, discretion, strong written English, and an ability to work both independently and collaboratively as part of a team. Importance will be placed on candidates who convey passion for supporting business development through administrative excellence.
15 days ago11 proposalsRemoteopportunity
SOLANA Developers
Hello, thanks for looking at the post. Myself & my team are looking for an experienced solana developer to initially develop a product similar to www.pump.fun If we can find the right candidate & form a good relationship, there will be an opportunity for them to become one of our core team members. If the pump.fun seems to complex - please don’t show interest as we’re already really busy with other ventures. Budget & rates will be based on experience & capabilities.
a day ago8 proposalsRemoteSenior business development manager based in Europe
We are a digital marketing agency based in Morocco, we are in search for a senior sales manager based in EUROPE to get engaged with us to achieve our selected goals and expand our activity worlwide the ideal candidate should: - be worked for a multiple previous project - have the fluidity in terms of time - a good speaker to guarantee a responsive communication - Possess strong negotiation skills and the ability to close deals effectively.
2 days ago9 proposalsRemoteData Cleaning , Data Analyst & Data management.
We require assistance in managing a large dataset for an e-commerce firm. The key tasks include data wrangling, cleaning, transforming and structuring the raw files into a centralized database. The data consists of order records, product listings, customer profiles and shipping details from multiple sources in different formats. The hired professional will need to assess the data quality, derive insights to identify missing values, outliers and inconsistencies. They will then need to standardize, convert and consolidate the information into a relational database for easy querying and analysis by our data science team. Proficiency in SQL, experience in database modeling and expertise in data cleaning tools is essential.
2 days ago15 proposalsRemoteVirtual Assistant & Linkedin Management for Photography
My company, Gaia Visual, specialises in photography, video and training for organisations addressing environmental, social and humanitarian issues. I am looking for an organised and efficient person to help me: Essential: * Build my network on Linkedin - researching and connecting with target markets, interacting with them, posting my content etc. You need knowledge of Sales Navigator, Linkedin algorithm, excellent written English, and an understanding of sustainability and the issues Gaia Visual engages with. Desirable: * design posts and resources in Canva * create email automations * help me create processes and systems to increase efficiency * book-keeping admin including creating and updating spreadsheets * other ad-hoc admin Basically, I'm a creative person, and want to free up my time to do the things I'm good at, with the support of someone who 'gets' me, can help me stay organised and focussed, and has a passion and knowledge of for environmental and social issues Gaia Visual engages with. Thank you!
7 days ago17 proposalsRemoteIT Project Manager
looking for an IT Project Manager, to play a pivotal role in driving strategically important IT and web projects organization. Your primary responsibility will be to oversee the design, development, and execution of multiple projects and initiatives. You will be responsible for working closely with senior business stakeholders, as a driving force to enable TM Forum to provide a consistently excellent digital experience to its members and achieve its strategic goals. Skills and Responsibilities Project Planning and Execution: Develop and execute comprehensive project plans, including scope, timelines, budgets, and resource allocation in a software development environment Define project goals, objectives, and deliverables that align with organizational objectives. Monitor and control project execution to ensure adherence to the plan. Facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives. Work closely with cross-functional teams to ensure agile principles and practices are followed. Foster a collaborative and self-organizing team environment. Stakeholder Management: Establish and maintain strong relationships with key stakeholders, including business leaders, clients, and vendors. Communicate project status, risks, and issues to stakeholders in a clear and timely manner. Manage stakeholder expectations and ensure alignment with project goals. Requirement Gathering: Collaborate with stakeholders to gather, document, and analyze requirements (Gherkin). Conduct interviews, surveys, and workshops to understand business processes and user needs. Create detailed documentation, including business process flows, use cases, and functional specifications. Risk Management: Identify, assess, and manage project risks and issues. Develop risk mitigation strategies and contingency plans. Proactively address potential challenges to ensure project success. Quality Assurance: Implement and enforce quality standards throughout the project lifecycle. Conduct regular reviews and assessments to ensure project deliverables meet quality requirements. Budget and Resource Management: Support the management of project budgets, ensuring effective use of resources. Monitor and control project expenses to stay within budget constraints. Reporting and Documentation: Prepare and present regular project status reports to leadership and stakeholders. Maintain comprehensive project documentation, including plans, schedules, and post-implementation reports
22 days ago17 proposalsRemoteProject Manager for Startup Digital Agency
We are a startup digital agency seeking a motivated and organised Project Manager to join our team and help us manage our expanding workload. The Project Manager will be responsible for overseeing the planning, execution, and delivery of multiple web design and development projects. This role involves coordinating with clients, managing resources and ensuring that projects are completed on time, within scope and to the highest quality standards. Required Skills and Experience: • Proven experience in project management within a digital agency or similar environment • Strong organisational and time management skills • Excellent communication and interpersonal abilities • Ability to lead and motivate project teams • Understanding of web design and development processes
8 days ago18 proposalsRemote