Customer Experience Projects
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Implement Automated Lead Nurturing System on Zoho CRM
Company Overview We empower entrepreneurs with the fastest way to get a professional business phone system. Our SaaS platform helps small businesses build stronger customer relationships and grow their sales. We are an early stage startup focused on emerging markets. Project Overview: We need a Marketing Automation Specialist to design and execute a lead nurturing system that maximises conversions on our website. This is a high-impact, time-sensitive project leveraging Zoho CRM to deliver a seamless customer journey from first website visit to closed sale. The ideal outcome is converting website visitors to paying customers within 1-30 days, utilising a multi-channel approach (email, SMS, WhatsApp, and targeted outbound calls). Success will be measured by clear increase in website conversions. Key Deliverables & Success Indicators: - Lead Segmentation & Scoring: A lead scoring model implemented in Zoho CRM that effectively differentiates between low, medium, and high-intent leads. Clear lead segmentation criteria based on demographics, website behaviour, and other relevant factors. - Automated Nurturing Workflows:Design multi-channel campaigns (email, SMS, WhatsApp) with a focus on providing value, addressing objections, and increasing conversions. (Consider a welcome series, educational content, overcoming objections, etc.). SMS and WhatsApp should primarily be used for time-sensitive offers and re-engagement - Integrated SMS and WhatsApp messaging workflows designed to complement email campaigns and boost engagement. - Create compelling email templates and messaging aligned with each lead segment and stage in the customer journey. - Build all necessary automation sequences in Zoho CRM, ensuring seamless lead progression based on engagement. - Telesales Integration: A system to identify high-intent leads who have not converted within 24 hours. Automated process to notify the telesales team and provide them with relevant lead information - Analytics & Optimisation: Zoho CRM dashboards tracking key metrics across all channels (email, SMS, WhatsApp, telesales). Weekly optimisation reports with actionable recommendations to improve campaign performance and conversion rates.workflows. Scope of Work and Timelines Phase 1: Strategy & Setup (Week 1 - 2) - Conduct an audit of existing website analytics and CRM data. - Develop a lead segmentation and scoring model. - Design a comprehensive lead nurturing workflow, including triggers, content themes for each stage, and channel selection. - Outline the telesales integration process. - Create email templates, SMS templates, and automation sequences. Phase 2: Launch & Optimisation (Week 3) - Launch the automated campaigns. - Set up dashboards and reporting in Zoho CRM to track lead progression, conversion rates, and channel performance. - Analyse initial campaign results and suggest optimisations to improve engagement and conversion. If you interested in this Job: - Submit your portfolio highlighting Zoho CRM lead nurturing campaigns. - Include 1-2 case studies showcasing successful automation projects you've implemented. - Briefly describe your approach to segmenting leads and designing a multi-channel campaign that converts.
I need a Community Manager for a Small Size Law Firm
A small law firm seeks an experienced community manager to build and cultivate relationships through various online channels. The ideal candidate will develop and execute a comprehensive social media strategy to raise brand awareness and engage with potential clients. Duties include creating and curating engaging content for platforms like Facebook, Instagram, LinkedIn, and the firm's website. The community manager will monitor online conversations, respond to reviews and comments, and address customer queries in a timely manner. Experience managing 2-3 social media profiles is required along with excellent writing and communication skills. The candidate should have a solid knowledge of marketing best practices on social platforms and analytics tools to track performance. Proficiency in content scheduling and promotional tools is necessary. Previous work in a legal or professional services environment is preferred but not mandatory. The selected individual will work remotely and collaborate closely with lawyers and support staff to strengthen the firm's digital presence and foster connections in the virtual space. Compensation will be commensurate with qualifications and experience. Only candidates willing to sign non-disclosure agreements may apply for this role.
11 hours ago3 proposalsRemoteAmazon Account Manager (WORK EXPERIENCE WITH AMAZON REQUIRED)
Company Overview ChannelClan is a dynamic and rapidly growing e-commerce company specializing in Amazon sales. We pride ourselves on delivering high-quality products and exceptional customer service to our clients. As we continue to expand our online presence, we are seeking a dedicated and experienced Amazon Account Manager to join our team. Job Description The Amazon Account Manager will be responsible for overseeing and optimizing our presence on the Amazon platform. This individual will play a critical role in driving sales, managing inventory, and enhancing our brand visibility on Amazon. The ideal candidate will have a strong understanding of e-commerce best practices, excellent communication skills, and a proven track record of success in managing Amazon accounts. Key Responsibilities - Manage all aspects of our Amazon seller account, including product listings, inventory management, pricing strategies, and promotions. - Monitor and analyze sales performance, traffic metrics, and customer feedback to identify opportunities for growth and improvement. - Keen eye for administrative processes, e.g., inventory management and reimbursement management of lost and damaged FBA stock. - Co-develop and implement strategies to increase product visibility, drive traffic, and improve conversion rates on Amazon. - Assist optimizing product listings with compelling copy, high-quality images, and relevant keywords to enhance search visibility and attract customers. - Stay up-to-date on Amazon’s policies, guidelines, and algorithms to ensure compliance and maximize performance. - Collaborate with cross-functional teams, including marketing, sales, and operations, to align Amazon strategies with overall business objectives. - Respond promptly to customer inquiries, feedback, and reviews on Amazon to maintain a positive brand image and customer satisfaction. - Conduct competitive analysis and market research to identify trends, opportunities, and potential threats in the e-commerce landscape. - Work closely with third-party vendors, suppliers, and logistics partners to ensure smooth operations and timely fulfillment of orders. - Generate regular reports and insights on Amazon performance, including sales trends, inventory levels, and key metrics, to senior management. Qualifications - Bachelor’s degree in business, marketing, e-commerce, or related field. - Proven experience managing Amazon seller accounts and driving sales growth in an e-commerce environment. - Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions. - Excellent written and verbal communication skills, with the ability to effectively communicate with internal teams and external partners. - Detail-oriented with strong organizational and project management skills. - Proficiency in Microsoft Excel and other data analysis tools. - Knowledge of Amazon Seller Central and e-commerce analytics tools (e.g., Helium10) is required. - Knowledge of Amazon Vendor Central is a plus, or willingness to learn to use this platform. - Ability to thrive in a fast-paced, entrepreneurial environment and adapt to changing priorities.
23 days ago24 proposalsRemoteDeveloper for Mandrill and Mailchimp API Integration
Company: S P TRAVEL CEO: Simon Paul McEntee Location: London, United Kingdom Job Type: Contract {Urgent} Description: We are seeking a skilled developer to assist us in connecting Mandrill and Mailchimp via API key. Our goal is to seamlessly integrate the two platforms to streamline our email marketing efforts and enhance our customer communication. Responsibilities: Develop and implement a robust integration between Mandrill and Mailchimp using API keys. Ensure smooth data transfer and synchronization between the two platforms. Customize and optimize the integration to meet our specific business needs. Test and troubleshoot the integration to identify and resolve any issues or errors. Provide documentation and training to our team members on using the integrated system effectively. Requirements: Proficient in working with Mandrill and Mailchimp APIs. Strong experience in API integration and development. Knowledge of email marketing best practices and techniques. Excellent problem-solving skills and attention to detail. Ability to work independently and efficiently, with strong communication skills. Prior experience with similar integration projects is preferred. How to Apply: Please submit your resume and a brief cover letter outlining your relevant experience and expertise in API integration. Additionally, include any examples of previous integration projects you have worked on. *We are willing to increase the budget for this position to ensure we find the best candidate for the job About Us: S P Travel is led by seasoned professionals who have explored everything from 1-star hostels to opulent 5-star retreats. Our commitment to excellence and a deep passion for travel enable us to craft unforgettable hotel stays. https://www.sptravels.co.uk Best regards, Shipon Dhar Email Marketing Manager S P Travel
2 days ago10 proposalsRemoteFrench Virtual Assistant for Outbound Calls and Lead Generation
As a web agency, I am in need of a French-speaking virtual assistant who can handle both outbound calls and lead generation for a variety of industries. Key Responsibilities: - Conducting outbound calls in French - Note appointments - Maintaining a high level of professionalism and customer service throughout all interactions The ideal candidate for this position has: - Intermediate level of experience in virtual assistance - Exceptional communication skills in French - Previous experience with lead generation preferred - Ability to adapt and respond to customer needs promptly - Ability to represent our web agency in a professional manner I am looking for someone who is a self-starter, able to work independently, and can bring their own expertise to the role. Please provide examples of previous work and any relevant experience when placing your bid.
a month ago12 proposalsRemotePHP Developer with AWS Experience
In order to handle bounces and complaints, we have recently implemented for our Amazon SES the following: a) A script for Handling Bounces and Complaints. b) We have also set up the SQS / SNS and implemented PHP script for checking the SQS topic in case of high bounces /complaints rate and in that case send an email / text. c) In addition, we have also setup a cron for running the script. We noticed that there have been Bounces and Complaints again. Now we require PHP developer, preferably with Laravel 7.x experience & AWS experience to check why the above solution + automatic email block solutions haven’t worked and what we can do to address this issue.
a month ago24 proposalsRemoteopportunity
Member drive for pole and dance studio
Overview: We're seeking a dynamic and results-driven salesperson to generate 150 sign-ups for our Unlimited Membership program at our state-of-the-art pole and dance fitness studio. The membership includes access to our gym facilities and sauna, providing a comprehensive wellness experience for our members. Responsibilities: 1. Conduct outbound sales calls to potential leads, highlighting the benefits of our Unlimited Membership program. 2. Utilize persuasive selling techniques to overcome objections and close deals. 3. Maintain accurate records of sales interactions and memberships sold. 4. Collaborate with the marketing team to develop effective sales scripts and strategies. 5. Provide exceptional customer service to ensure a positive experience for new members. Requirements: 1. Proven track record in sales, preferably in the fitness or wellness industry. 2. Excellent communication and interpersonal skills. 3. Ability to work independently and meet sales targets. 4. Familiarity with CRM software is a plus. 5. Passion for health and fitness is desirable. Compensation: This position offers competitive pay the base fee is set plus commission per new member Join us in promoting health and wellness through pole and dance fitness, and be part of a vibrant community dedicated to personal growth and empowerment.
2 days ago6 proposalsRemoteHelp Desk Associate
As a help desk associate, you will be responsible for providing technical assistance and support to customers or employees with computer systems, hardware, or software issues. You will respond to inquiries, troubleshoot problems, and offer solutions to ensure customer satisfaction and productivity. Responsibilities: Provide first-line technical support via phone, email, or in-person to resolve customer issues promptly and efficiently. Identify and diagnose hardware and software problems and escalate complex issues to appropriate teams for resolution. Guide customers through troubleshooting steps and document solutions for future reference. Install, configure, and maintain computer systems, peripherals, and software applications. Collaborate with other support team members to ensure timely resolution of technical issues. Keep accurate records of customer interactions, technical issues, and solutions provided using ticketing systems or databases. Stay updated on product knowledge and industry trends to effectively address customer inquiries and concerns. Provide training and guidance to customers on using software applications or systems effectively. Follow established procedures and protocols for handling technical support requests and escalate issues according to priority levels. Continuously strive to improve customer satisfaction through proactive communication and problem-solving. Requirements: High school diploma or equivalent; additional technical certifications or training preferred. Proven experience in a technical support role or help desk environment. Strong knowledge of computer hardware, software, operating systems, and networking concepts. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Customer-focused attitude with a passion for providing exceptional service and support. Ability to work independently and collaboratively in a fast-paced environment. Attention to detail and strong problem-solving skills. Familiarity with ticketing systems and remote support tools. Flexibility to work shifts, including evenings, weekends, and holidays as needed. Commitment to continuous learning and professional development in the field of technology support.
17 days ago24 proposalsRemoteAI-Integrated Real Estate Website
I am looking for a freelancer developer to create a Real Estate website focused on offplan residential properties. The website will have an AI Contact form that gathers all buyer requirements. Key Features: - Building the website - Implementing an AI Contact form to collect buyer requirements - Ensuring the form is intuitive, user-friendly and collects all necessary information - Setting the form up to trigger a call back to the buyer with precise information based on their input Ideal Skills and Experience: - Proven experience in developing Real Estate websites, particularly for offplan properties - Proficiency in WordPress and its features and customizations - Expertise in integrating AI forms or chatbots, with a preference for AI forms - Familiarity with customer engagement strategies, particularly in the Real Estate sector. This project holds the potential to revolutionize how we interact with our clients, and I am excited to find the right professional to bring this vision to life. On top if this we will give the same company the rights to help with all our designing for our marketing campaigns on Instagram and other paids ads like google adwords to genrate leads.
11 days ago21 proposalsRemoteLooking for an VA who can come to site in Buckinghamshire
I am looking for a virtual assistant to support the Managing Director of Hedsor House, an event venue located in Buckinghamshire, England. This role will involve assisting with various administrative and project management tasks aimed at expanding the business. The successful candidate will have strong organisational abilities and experience coordinating complex projects from concept to completion. Primary responsibilities will include scheduling meetings and appointments, coordinating vendor relationships, compiling reports and presentations, and providing general backend support. The role requires the ability to juggle multiple concurrent tasks and thrive in a fast-paced environment. Effective communication and interpersonal skills are a must to interface with both internal and external stakeholders. The virtual assistant will work closely with the managing director and other staff to streamline operations, identify growth opportunities, and ensure a superior customer experience. Remote working arrangement with occasional site visits to Buckinghamshire as required. This is an excellent opportunity for a highly organised and solutions-oriented virtual assistant seeking to take on expanded responsibilities and make a meaningful impact within a growing small business. The ideal candidate will demonstrate initiative, discretion, strong written English, and an ability to work both independently and collaboratively as part of a team. Importance will be placed on candidates who convey passion for supporting business development through administrative excellence.
a day ago9 proposalsRemoteSpecialist Needed for Automating Training Business Operations
Project Description: We are a leader in training within the healthcare ventilation sector, looking to optimise our course delivery and client management through HubSpot. We need a HubSpot-certified specialist with experience in digital marketing, system integrations, and e-learning platforms. The goal is to automate our course listings, bookings, and customer management processes, enhancing both efficiency and user experience. We want to take the pain and hassle away and make booking training as easy as possible! Please take a look at our website before you contact so you can see what we’ve got so far. Www.mmcts.co.uk/training
a month ago14 proposalsRemoteopportunity
SEO - Content Writer for WebPages & Blogs with SEO experience
I seek a seasoned content writer with expertise in search engine optimization to develop and enhance webpages and blog posts for my website. The ideal candidate will possess extensive experience writing engaging textual content tailored for optimal SEO performance. Specifically, responsibilities will include writing 4-8 blog posts per month infused with relevant keywords and tags, internal links, and properly structured for readability. An understanding of technical optimization strategies is essential, including implementing recommendations from analytics platforms to lift organic search rankings. The content must appeal to readers in my industry niche while strategically answering common questions. Successful candidates should demonstrate strong command of grammar, punctuation, and fluency in my sector's language and topics. Example topics may include common challenges, solutions, case studies, and trends within my field. The writing voice should achieve a human tone to build engagement and trust with visitors. Qualified freelancers ideally have experience leveraging SEO tools like SEMrush, Ahrefs, Surfer, Jasper AI or Yoast to elevate websites in search results.
a month ago43 proposalsRemoteZportals and Zoho for building a Partner Portal(s) PRICE TBC
I require someone with experience of Zportals and Zoho integration to build Partner Portal. If you do not have experience and no evidence of past work then please do not contact me. Price can be discussed
3 days ago10 proposalsRemoteAccounting and payment
We are seeking a skilled and reliable House Rent Collector, As a House Rent Collector, you will be responsible for collecting rent payments from tenants in a timely manner. Your duties will include ensuring that all rent payments are accurately recorded, issuing receipts, and addressing any tenant concerns regarding rent payments. The ideal candidate must have excellent communication and organizational skills, as well as a strong attention to detail. Previous experience in rent collection or property management is preferred. Proficiency in using rent collection software is a plus. Skills needed: - Strong communication skills - Attention to detail - Organizational skills - Customer service skills This is a medium-sized project with a duration of 1 to 6 months. We are looking for an intermediate level professional.
12 days ago19 proposalsRemoteShopify Flow Expert Needed for Custom Workflow Creation
We are seeking a highly skilled Shopify Flow expert to design and implement automated workflows to enhance efficiency and accuracy in our business processes. The goal is to reduce manual intervention, improve customer satisfaction, and streamline operations. Key Workflows to Implement: Inventory Management Automation: Low Stock Alerts: Automatically send notifications to the procurement team when inventory levels for top-selling products fall below a predefined threshold. Zero Inventory Updates: Set up workflows to automatically update product availability on our website to "Out of Stock" when inventory hits zero. Order Processing Enhancements: Order Tagging and Segmentation: Automatically tag and sort orders based on specific criteria such as value, location, or delivery type to facilitate faster processing. High-Value Order Alerts: Create notifications for customer service when high-value orders are placed, ensuring enhanced personal attention and service. Customer Relationship Management: First-Time Buyer Engagement: Initiate a welcome email sequence with a discount code for first-time buyers immediately after their first purchase is detected. Customer Feedback Loop: Automate the sending of a feedback request email a week after product delivery, and tag the customer's response for follow-up actions. Marketing and Sales Campaigns: Abandoned Cart Recovery: Trigger a series of emails to customers who abandon their shopping cart without purchasing, offering them incentives to return. Re-engagement Campaigns: Set up workflows to identify customers who haven’t made a purchase in the last 90 days and send them tailored promotions. Refund and Returns Processing: Automated Refund Processing: When a refund is initiated, automate the inventory adjustment and send an update email to the customer confirming the refund status. Return Restocking: Automatically update inventory levels when returns are processed and inspected. Skills and Qualifications: Proven experience designing and implementing workflows in Shopify Flow. Strong understanding of e-commerce operations, particularly within the Shopify ecosystem. Ability to write clear documentation for workflow setups to ensure continuity and scalability. Excellent analytical and problem-solving skills, with a strong attention to detail. Responsibilities: Collaborate with different departments to understand process bottlenecks and develop automation solutions. Design, test, and implement workflows, ensuring they integrate seamlessly with other business tools and systems. Provide ongoing maintenance and optimization of workflows based on performance data and business needs. Educate team members on how to interact with new systems and workflows for maximum efficiency.
3 days ago24 proposalsRemoteVirtual Assistant for Shopify Dropshipping & Marketing
I am seeking a talented virtual assistant with a strong grasp of Shopify, particularly in the area of dropshipping, product listing, and marketing. I intend to have over 500 products on my store, and I need comprehensive support in social media and email marketing. Your responsibilities will include: - Setting up a dropshipping system and managing it efficiently - Listing and optimizing over 500 products on Shopify - Running and monitoring social media marketing campaigns - Implementing and analyzing email marketing strategies - Handling customer inquiries and support The ideal candidate will have: - Proficiency in Shopify, including dropshipping and product listing - Previous experience in social media and email marketing - Strong analytical and problem-solving skills - Excellent communication and customer service skills - Ability to work independently and meet deadlines Please, provide details of your experience with similar projects and the specific skills you possess that make you an ideal candidate for this role.
a month ago21 proposalsRemoteopportunity
Create a multi marketplace Listing platform like zipsale etc
I want to make a platform like zipsale.co.uk and others here in the UK. For resellers who wish to sell/list on multiple sites such as eBay, Etsy, Vinted, Depop +. Multi marketplace management Please take a look or even sign up for a free trial to view the platforms abilities. Each user/account will have: Inventory management Autodelisting Sell similar feature Templates Top marketplaces Bulk import Analytics Unlimited crosslisting A customer support chat Function If you have any suggestions on the build, how you would build it or ideas please let's discuss this project. I'm open to suggestions, similar experience would be an advantage. Please give a timeline and price estimation. Kind regards James
21 days ago18 proposalsRemoteCTech Earth Volumetric Studio
Seeking someone with extensive experience working with a specific subsurface visualization software: Ctech's Earth Volumetir Studio. we will be collecting borehole data in 2 weeks and need support to render the data into 3D images. Reply should be simple- just need to briefly explain experience and provide an example.
7 hours ago1 proposalRemoteNew product development consultant
Ongoing consultancy 2-3 days a week when needed. We are looking for a New Product Development Consultant with a strong background in food and beverages, ideally in the heath sector. You would be consulting for an individual, working with them from concept to launch. Role Description This is a temporary, on-site and remote located in Greater London. As a New Product Development Consultant, you will be responsible for day-to-day tasks associated with the development of new products. This includes conducting market research, identifying customer needs and preferences, collaborating with cross-functional teams, and creating product development strategies. Advising from your industry experience on who to work with and getting the best terms. Qualifications Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work both independently and collaboratively Experience in product development or related field in food and beverages Knowledge of market research and product evaluation Proficiency in project management and decision-making Additional certifications or qualifications related to product development are a plus
9 days ago2 proposalsOn-site in City of London, GBRESUME REVAMP
Hi I need a resume revamped. Someone with experience in healthcare and government would be ideal!
2 days ago15 proposalsRemoteInsolvency administrator/accountant needed for insolvency
I have a letter from a insolvency practitioner and require help in replying to their quires which are rather confusing for someone who has no experience in this field.
13 hours ago6 proposalsRemote