Chat Support Projects

opportunity

Monthly PR support

I am looking for someone with good PR skills to help create backlinks/authority on my site. A good understanding of how it works - what you would do etc.

One‑Time Cleanup: Index for My Existing Canned Responses

I already have many canned responses saved for common customer questions (billing, account, product, returns, technical, etc.), but they are scattered across email drafts, documents, and chat snippets with no clear order. When I need a specific response, I waste time searching through multiple files. I want a simple index that tells me exactly where each canned response is and what question it answers. This is a one‑time organization task with a fixed deliverable. You will receive: My existing canned responses (email drafts, copied chat replies, documents – roughly 30–50 items). A short list from me of the main question categories I deal with (about 6–8 types: billing, account access, product questions, returns/refunds, technical issues, general inquiries). Your work will include: Going through each canned response I provide and identifying: The main question it answers. The category it belongs to (billing, account, product, etc.). Creating a simple index (Google Sheet or table in a Google Doc) with columns for: Category Question (short, clear title, e.g., “How do I reset my password?”) Location (e.g., “Email Drafts – Billing”, “Doc: Templates_v2”, “Chat Snippets – Account”) Notes (e.g., “preferred version”, “use for chat only”, “needs update”). Ensuring each canned response appears once in the index, with a consistent naming style for questions and categories. Delivering one final file (Google Sheet or Google Doc) containing the complete index. This index is only for my internal use to find my existing canned responses faster. It will not be shown to customers or posted on any website or external platform. If you have experience organizing support resources, indexing documents, or working as a virtual assistant in a customer service environment, please send a message with: A brief description of any similar indexing or organization work you’ve done. How you keep indexes simple and quick to use in daily support work.

Internal Training Notes Index for Customer Support Work

When someone new starts helping me with customer support, they need to understand my way of handling messages, my templates, my tags, and my internal rules. Right now, all that information is scattered across different documents and chats, with no clear order. I want a simple index that shows where each training topic lives and how it fits together. This is a one‑off setup job with a small, fixed deliverable. You will receive: My existing training materials (notes, docs, chat exports, template links, workflow descriptions – roughly 10–20 files or sections). A short note from me describing the main topics a new helper needs to learn (for example: inbox triage, tagging system, templates, escalation rules, response‑time targets). Your work will include: Reviewing all the materials I provide and grouping them into logical training topics (for example: “Getting Started”, “Inbox Triage”, “Tags & Labels”, “Templates & Macros”, “Escalation Rules”, “Weekly Review”). Creating a simple index (Google Doc or Sheet) with: Topic name Short description of what’s covered Link or reference to the source file/section Suggested order for learning (1, 2, 3, etc.) Ensuring the index is easy to scan so a new helper can see at a glance what they need to learn and where to find it. Adding brief instructions (half a page max) on how to use the index during onboarding. Delivering: One final training notes index file (Google Doc or Google Sheet). A short instruction note (can be on the first page of the same file). This index is only for my internal use when onboarding someone to help with customer support. It will not be shown to customers or posted on any website or external platform. If you have experience creating training indexes, onboarding docs, or similar internal resources for customer service or virtual assistant work, please send a message with: A brief description of any similar onboarding or training documentation you’ve built. How you keep training materials clear and easy to follow for someone new.

Creating an Internal Answer Bank from Past Customer Responses

I have answered a large number of customer questions over time via email and chat, and I now have a big archive of past responses. These responses are stored in different places (email threads, chat exports, copied documents) and are not organized in any consistent way. When a similar question comes up, I often waste time searching for the right past response or rewriting something from scratch. I need someone to go through this archive of past customer responses and turn it into a structured internal answer bank that I can use to reply faster and more consistently. You will receive: A set of exported or copied past responses (email threads, chat logs, or documents) covering common customer questions. A short list from me of the main question categories I deal with (for example: billing, account access, product usage, returns/refunds, technical issues). Your work will include: Reading through all the past responses I provide and identifying the core question each one answers. Grouping responses by question category and sub‑topic (for example: “Billing – Payment failed”, “Account – Password reset”, “Product – How to use feature X”). For each distinct question, creating a standardized entry in the answer bank that includes: A clear, consistent question title (e.g., “How do I reset my password?”). A cleaned‑up version of the best response (removing customer‑specific details, keeping the general explanation and steps). Any useful variations (for example: a short version for chat, a more detailed version for email). Ensuring that wording, tone, and formatting are consistent across all entries (for example: same greeting style, same way of listing steps, same level of detail). Organizing the answer bank so it’s easy to search, either as a structured document with clear headings or as a simple table/spreadsheet with columns for Category, Question, and Answer. Delivering the final answer bank as a single file (Google Doc, Word file, or Google Sheet), plus a simple index or table of contents showing all categories and questions covered. The final answer bank should allow me to: Quickly find a relevant past answer when a common question comes in. See at a glance which category a question belongs to. Use consistent, pre‑approved wording instead of rewriting responses every time. This answer bank is only for my own internal use to improve my response speed and consistency. It will not be shared directly with customers, posted on any website, or used as a public help center. If you have experience working with customer support content, FAQ creation, or organizing past responses into reusable resources, please send a message that includes: A brief description of any similar work you’ve done with support responses, FAQs, or knowledge bases. How you usually approach grouping questions and standardizing answers for internal use.

pre-funded

Project Support Associate Needed

About the Organization: We are an established UK-based telecommunications consultancy with active partnerships across international markets. Our operations involve close coordination with regional contacts to meet project demands efficiently. Position Summary: We are seeking a detail-oriented professional to provide short-term project support. The role requires effective local coordination and consistent communication with our UK headquarters. Key Responsibilities: -Submit regular progress updates and confirmations -Maintain professional communication within UK business hours Candidate Requirements: -Strong organizational and interpersonal skills -Professional and timely communication approach -Capable of working independently within set guidelines Compensation & Benefits: -Full coverage of all approved project expenses -Structured support from the UK office team -Potential for ongoing engagement based on performance Application Process: Interested candidates are only invited to submit a brief proposal stating their availability and interest. Applications will be reviewed and shortlisted candidates contacted directly.

Freelance WordPress Developer / Web Support

Apologies to those who applied to the previous post, which has now expired. We’re now in a better position to appoint someone for this work. We’re looking for an experienced freelance WordPress developer to provide support with our existing company website. Our website is built using a bespoke WordPress CMS, so the successful freelancer will need to be comfortable working within an existing, customised WordPress framework rather than using a standard off-the-shelf theme or rebuilding the site from scratch. We’re an architecture practice and are looking for someone who can help with a small number of immediate improvements, with the potential for ongoing support as and when required. The initial work is likely to include: - Creating a small number of new pages within the existing CMS - Making updates and improvements to existing pages - Working within the current bespoke page templates and functionality - Making minor technical amendments where required - Advising on improvements to the website where appropriate We’re looking for someone who is confident understanding and working within an existing bespoke WordPress setup, and who can make changes without disrupting the existing functionality or design. An appreciation of design and experience working with professional services, architecture, property or other design-led businesses would be an advantage. We’re open to remote working, although UK-based would be preferable. Please get in touch with examples of relevant WordPress work, your availability and your hourly/day rate. It would also be helpful to know if you have experience working with bespoke WordPress CMS platforms. We’re ideally looking to establish an ongoing relationship with someone we can return to for website updates and development work.

Vacation Rental Guest Communication Support

We are looking for a freelance customer-support specialist to assist with guest communication for short-term rental properties. Tasks * Respond to general guest questions * Provide information based on approved property details * Assist with reservation enquiries * Support pre-arrival communication * Organise guest requests * Escalate questions that require management input Ideal freelancer * Excellent written English * Friendly but professional tone * Customer-service experience * Strong organisation * Good attention to detail * Comfortable working remotely Experience in hotel guest services, Airbnb support or vacation rentals is welcome. Please provide your proposed rate and estimated turnaround time.

Operations Support Contractor in United States

We're seeking a dependable contractor for long-term support of our remote technical environment. This role requires strong commitment to maintaining connectivity and responsiveness. Scope of work - Maintain a dedicated workstation online 24/7. - Ensure reliable, high-speed internet with minimal downtime. - Respond promptly to messages and communications. - Perform basic troubleshooting and follow technical instructions. - Assist with local errands when needed (expenses reimbursed). Additional information - The contractor should be reachable even when away from home for urgent cases. - Compensation will be discussed based on responsibilities and experience based on the role. Device type Laptop Operating system Windows

Mapping My Customer Support Workflow into a Clear Process

I handle different types of customer requests (for example: billing issues, account problems, product questions, returns/refunds, technical support), and over time I’ve developed my own way of deciding how to process each type. Right now, this workflow exists only as scattered notes and mental habits: I know what I do, but it’s not written down in a clear, step‑by‑step way. This makes it difficult to delegate parts of the work or to ensure requests are handled consistently when someone else helps me. I need someone to take my existing notes and explanations about how I handle these requests and turn them into a clear, written support workflow that I can use internally. You will receive: Any existing notes I have about how I deal with different request types (documents, bullet points, or rough diagrams). A short recorded or written overview from me where I describe, in my own words, how I currently handle each main request type from start to finish. A list of the main request categories I work with (for example: billing, account access, product usage, returns/refunds, technical issues). Your work will include: Reviewing all the materials I provide and identifying the key steps I follow for each request type. For each request category, mapping out the full flow from “request received” to “request resolved”, including: How the request is initially recognized and categorized. What information needs to be checked or collected first. The decision points (for example: when to escalate, when to ask for more details, when to offer a refund vs. a replacement). The final actions taken (response sent, ticket marked as resolved, internal notes updated, etc.). Writing a clear, step‑by‑step description for each request type, using consistent headings and a logical order (for example: “Step 1: Identify request type”, “Step 2: Gather required information”, “Step 3: Apply decision rules”, “Step 4: Send response and close”). Highlighting any special cases or exceptions I mentioned (for example: VIP customers, repeated issues, high‑value refunds) and showing how they fit into the overall flow. Organizing all request types into a single document with a simple overview at the start (for example: a list of all request categories and where to find each workflow). Delivering the final support workflow as one document (Google Doc or Word file), structured so it’s easy to jump to any request type and follow the steps. The final document should allow me to: See at a glance how each type of customer request is supposed to be handled. Understand the decision points and rules I use without relying on memory. Train a future assistant or team member using a clear, written process instead of informal explanations. This support workflow is intended only for my own internal use and for training people who help me. It will not be shared directly with customers, posted on any website, or used as a public policy document. If you have experience documenting customer support processes, mapping workflows, or supporting virtual assistant tasks related to service operations, please send a message that includes: A brief description of any similar workflow or process documentation you have created for customer support or virtual assistant work. How you usually approach turning informal habits and rough notes into a clear, step‑by‑step process map.

AI Chatbot for Customer Support & Lead Generation

Seeking an experienced AI chatbot developer to create a professional, intelligent assistant for a digital marketing agency. The chatbot must engage naturally, comprehend inquiries, answer service-related FAQs, and capture customer name, email/phone, and requirements. It should detect buying/booking intent, qualify and organize leads, maintain conversation context, escalate important leads to humans, integrate with WhatsApp and/or a website, ensure security and reliability, and allow easy content updates.

Virtual Assistant – Workforce Support

We are a UK property maintenance company looking for an organised and reliable Virtual Assistant to help manage our workforce of tradespeople. We already have our own workforce management system and processes in place, so no specialist recruitment experience is required. The role involves contacting new and existing applicants by phone, WhatsApp and email, gathering basic information, updating their records, following up on documents and availability, posting vacancies when required, and contacting suitable tradespeople when we need someone for a job. Good spoken English, confidence on the phone and the ability to work independently are important. Initially around 10–15 hours per week, with potential for more work in the future.

Organizing My Customer Response Templates for Faster Replies

Replying to common customer questions takes too long because my existing response templates are scattered and inconsistent. I have many past replies saved across email drafts, documents, and chat snippets, but there is no clear system: similar questions have multiple versions, some templates are outdated, and I waste time searching for the right one or rewriting from scratch. I need someone to collect all these existing templates and past responses, then organize them into a clean, easy‑to‑use internal template library. You will receive: A set of my current response templates and past replies (email drafts, copied chat responses, documents). A short list from me of the main question categories I deal with (for example: billing, account access, product usage, returns/refunds, technical issues). Any notes I have about which templates I prefer or use most often. Your tasks will be: Go through all the templates and past responses I provide and identify the core question each one addresses. Group them by category and sub‑topic (for example: “Billing – Payment failed”, “Account – Password reset”, “Product – Feature X how‑to”). For each distinct question, create a single, standardized template entry that includes: A clear, consistent question title (e.g., “How do I reset my password?”). A cleaned‑up response text with placeholders where needed (for example: [Customer Name], [Order ID], [Date]). Notes on when to use this template and any common variations (short chat version vs. longer email version). Remove duplicate or near‑duplicate templates, keeping the best version and discarding outdated ones. Ensure tone, formatting, and structure are consistent across all templates (greeting style, sign‑off, how steps are listed, level of detail). Organize the library so it’s easy to search, either as a structured document with clear headings or as a simple table/spreadsheet with columns for Category, Question, and Template. Deliver the final template library as one file (Google Doc, Word file, or Google Sheet), plus a simple index showing all categories and questions covered. With this library, I should be able to: Find a relevant template quickly when a common question comes in. See which category a question belongs to without scrolling through many files. Use consistent, pre‑approved wording instead of rewriting responses every time. This template library is only for my own internal use to speed up and standardize my replies. It will not be posted publicly, shared directly with customers as a “help center”, or used on any external platform. If you have experience organizing support templates, FAQs, or similar customer service resources, please send a message that includes: A brief description of any similar template or knowledge‑base organization work you’ve done. How you usually group questions and standardize wording when building an internal template set.

opportunity

Customer Support AI Agent

I am looking for a developer with experience in AI Agent to develop a platform for customer support. We sell trucks and want to use this platform so that users can login, search for troubleshooting issues and use an AI Agent that can search in a 50 page manual for possible solutions. If there are no solutions found or the agent cannot identify the solution, it will send a message to the user that someone will contact them asap and on our end receive an alert of the issue so we can contact the user. The manual will grow with time but for now we want to start with just a 50 page manual. Please see the scope attached.

opportunity

Accountancy Support for established manufacturing business

Established artisan food manufacturer seeks ongoing accountancy from a fully UK‑qualified professional. We sell B2B, own‑label, online (Shopify/Faire) and use NotaZone, QuickBooks Online and Dext. We’re simplifying operations toward JIT purchasing, tighter stock control and automation. Required: Annual statutory accounts and Companies House filing Corporation Tax Quarterly VAT from maintained QBO Payroll/pensions (~10 staff) Periodic control account reviews Ad hoc bookkeeping for exceptions, and expertise reconciling Shopify/Faire payments. Looking for cloud‑savvy accountant focused on oversight, compliance and pragmatic automation. Please send initial thoughts and an approximate quote - based on a monthly rate plus an hourly rate for ad hoc support. We can clarify service needed at short list stage. (BUDGET IN THIS POST IS A PLACEHOLDER)

Freelance HR Consultant – Ad Hoc / Overflow Support

We are a growing London commercial cleaning company looking for an experienced UK HR Consultant to provide flexible, ad-hoc support to our management and operations team. We already work with an excellent HR consultant, but as our business continues to grow, we are looking for additional overflow HR support when workloads increase or situations require immediate attention. The work will be varied and could include: Employee relations and HR case management ACAS matters and Early Conciliation Disciplinary, grievance and performance issues Absence and capability management Employment contracts, policies and HR documentation TUPE and restructuring queries Advising management on difficult or sensitive employee situations General UK employment law and operational HR advice Importantly, we are looking for someone who can take ownership and run HR cases from start to finish, supporting our team throughout the process rather than simply providing initial advice. You will work alongside a governance Manager so they may need some initial refresger training too. You will need to be available during normal UK business hours (9am–5pm) and comfortable supporting our team remotely via WhatsApp, telephone and video calls when required. We are particularly looking for a practical problem solver. When an HR issue arises, we want someone who can quickly understand the situation, assess the employment-law and commercial risks, use their initiative and provide a clear route towards resolution by activley taking ownership to close each case with success. We operate within the commercial cleaning and facilities services sector across London, so previous experience within cleaning, facilities management, hospitality or another large frontline/workforce-based environment would be particularly beneficial. This is initially freelance/ad-hoc work, but we are looking to build a trusted, long-term relationship as our business continues to grow. Essential: Strong practical knowledge of UK employment law, employee relations and ACAS procedures. When applying, please briefly tell us about your HR background, examples of complex employee cases you have personally managed, your hourly rate, and your typical availability/response time during UK business hours.

Literature review and Quant Qual analysis

Hi, I am currently working on my thesis and I am looking for an expert academic to help with systematic literature support and mixed method analysis support .

High-Ticket B2B SEO Closer (Live Technical Support Provided)

We are a fast-growing SEO agency seeking an experienced, consultative B2B High-Ticket Sales Closer to lead our sales calls and turn warm prospects into long-term monthly retainers. We generate our leads through targeted cold outreach. Your sole responsibility is to step onto the call, build rapport, and close the deal. You will NOT be alone on these calls: Our Senior SEO Specialist will be on every call with you to handle all technical questions, site breakdowns, and strategy details. You control the call, manage the sales structure, and ask for the money—we back you up with the technical expertise. Compensation Structure: We offer a strong hybrid payout structure designed to reward top performers: Base Meeting Fee: $15 per attended discovery call (regardless of outcome). Closing Commission: 25% commission on Month 1 of every signed SEO retainer (our packages range from $800/mo to $10,000+/mo). Performance Bonuses: Lucrative quarterly and yearly cash bonuses for hitting closing milestones. Example: Close a standard $3,000/mo retainer on a 30-minute call, and you make $765 total ($15 meeting fee + $750 commission) plus progress toward quarterly & yearly bonuses. What You Will Do: Attend scheduled 20-30 minute zoom calls with qualified decision-makers (Founders, Managing Partners, Marketing Directors). Lead the discovery conversation, surface business pain points, and set the call agenda. Guide the prospect through our solution presentation while calling on our SEO Specialist to deliver custom video/technical audits. Uncover budget, handle objections smoothly, and close single-pay roadmap audits or monthly recurring retainers directly on the call. Record deal notes and hand off closed clients to our client onboarding team. Requirements: Proven B2B Closing Track Record: At least 2+ years of high-ticket phone/Zoom sales experience (agency, SaaS, or high-ticket service experience highly preferred). Exceptional English: Native spoken English with clear articulation, professional presence, and strong tonality. Mastery of Call Control: Ability to direct conversations, ask high-value diagnostic questions, and confidently handle standard objections ("I need to think about it," "Send an email," "It's too expensive"). Reliability: Strict punctuality for all booked calls. How to Apply: When submitting your proposal, please include: A brief overview of your high-ticket closing experience (average deal sizes, past offers closed).

Simple Monitoring & Maintenance Support - Only US applicants

Hello, I am looking for a reliable and trustworthy person to assist with basic monitoring and maintenance tasks. You will manage the system(device) that is used for localized software and content testing (checking how apps, websites, and ads appear in your specific region). The work involves simple checks and basic support activities. No advanced skills are required, but attention to detail, responsibility, and reliability are important. Compensation: $200 per month for each system managed. If you are interested, please reach out and we can discuss the details further. Thank you.

Pet loving Admin Assistant

I'm looking for a reliable and friendly Virtual Assistant to support my dog grooming salon and pet retail business in Sussex. Tasks may include customer enquiries, appointment administration, email management, social media support and general business administration. Experience with pet businesses would be wonderful, but a genuine love of animals and excellent customer service skills are equally important.

Internal Data Review and Reporting Support

We are seeking a detail-oriented assistant to help review and organize internal business information for reporting purposes. The role involves checking the accuracy of existing records, ensuring documentation is properly structured, and helping maintain a clear information hierarchy across datasets. The ideal candidate should be methodical, organized, and able to work with precision. Responsibilities: Review internal business records for accuracy and completeness. Compare data against source documents where needed. Organize information into clear reporting formats. Identify missing details and suggest improvements to structure and consistency. Requirements: Strong attention to detail. Good organizational and proofreading skills. Experience with operations support, records review, or data auditing. Ability to follow instructions carefully and work independently. Deliverable: A well-structured and verified set of internal records prepared for reporting. Final Note: Please include a brief summary of your experience with operations support or information review in your proposal.