Service Level Management Projects
Looking for freelance Service Level Management jobs and project work? PeoplePerHour has you covered.
Build an AI agent to act as our service manager.
We run an aged care service provider. We want to create an AI agent that can act as the Service coordinatior for the services we provide to clients. Tasks that the AI must be able to perform: - Manage Microsoft Outlook service mailbox - We get emails requesting services. Agent must be able to respond with our rates and negotiate this with the customer - If we win the job the agent must then be able to login to various platforms (e.g. mable.com.au, gumtree.com.au or airtasker.com.au) and post an ad to advertise the job. May need to also call local businesses to get information. - We will have many subcontractors apply for the jobs. Agent needs to communicate and negotiate with these individuals. - Agent will present best options for us to pick from. - Once we pick they will interact with our systems onboard the subcontractor and communicate with customer to confirm service start date and time. - We will also get emails requesting rescheduling/cancellation of services. Agent must be able to interact with our systems to perform these tasks.
4 days ago14 proposalsRemoteCreate a website for a managed IT services company
***Please only contact me if you've done a website for IT services (send examples) and can integrate it with Hubspot. *** Develop an engaging digital presence for a managed IT services firm. Custom design a user-friendly website aligned with branding to effectively showcase an array of solutions. Optimize content through text, images and multimedia to inform potential clients and reflect core values. Integrate with Hubspot CRM and incorporate interactive elements to encourage connections. Implement search engine optimized functionality for contact forms, social platforms and analytics. Adopt a flexible CMS like Wordpress or Webflow. Ensure refined design mockups, a fully functional integrated site, training materials and ongoing support over 6-8 weeks. Project will develop a comprehensive virtual flagship to establish authority and drive qualified leads.
14 days ago60 proposalsRemotePayroll Service
This part-time position involves assisting with sensitive payroll operations requiring an individual of utmost integrity. The freelancer will be responsible for printing and distributing payroll checks according to strict procedures on a bi-weekly basis. The responsibilities require discretion, reliability and care in handling confidential compensation information. The freelancer must have consistent access to a personal computer and printer able to produce high-quality checks and shipping labels. Supplies such as white printing paper, standard #10 envelopes measuring 6x9 inches, and glue sticks will be necessary for assembling check packages. The process involves using payroll software to generate checks printed on secure stock along with labels addressing envelopes. Checks and accompanying documentation must then be carefully inserted into envelopes which are neatly sealed. Once checks are prepared and envelopes addressed, the freelancer's task is to deliver completed outgoing packages directly to a common carrier service for shipment. Tracking information and receipt of delivery must be properly documented. The freelancer should expect to dedicate three to four hours every other week to see this sensitive project through from start to finish with efficiency and quality control. Successful candidates will demonstrate impeccable attention to detail as well as discretion in handling private financial documents. Reliability, strong work ethic and commitment to confidentiality are essential.
4 days ago4 proposalsRemoteCommunity manager
We are looking for a motivate and experience community manager Community Manager Responsibilities Build and manage a brand’s online community. Interact with — and facilitate interactions between — a brand’s customer base. Promote and help run company events. Keep a pulse on customer sentiment. Maintain uniform brand voice and tone during digital customer interactions. Day-to-Day Responsibilities of a Community Manager Monitor changes in customer sentiments with social listening and analysis tools. Respond to individual reviews or messages to resolve questions or complaints. Create social media posts to promote content for company events, ad campaigns and other marketing initiatives. Attend live events to connect with promising leads and spread brand awareness.
6 hours ago10 proposalsRemoteBack Office Manager
We are seeking a skilled Back Office Manager to join our team. As a Back Office Manager, you will be responsible for overseeing and coordinating the administrative activities of our company. You will manage day-to-day operations, monitor financial transactions, handle customer inquiries, and ensure timely completion of tasks. The ideal candidate should possess strong organizational and leadership skills, attention to detail, and excellent communication abilities. This role requires proficiency in project management software, MS Office, and database management. Responsibilities: - Oversee administrative functions - Manage financial transactions - Handle customer inquiries - Ensure timely completion of tasks Requirements: - Proven experience as a Back Office Manager or similar role - Strong organizational and leadership skills - Excellent communication ability - Availability for Zoom meetings daily/ as and when needed to discuss project implementation - Ready to take on various tasks from office work to personal tasks of the MD - Possess negotiation skills - Problem solver - Attention to details - Team player with no attitude
10 hours ago10 proposalsRemoteUnreal engine developer wanted
we require the services of an UNREAL developer in order to act as a level designer DO NOT respond if the rate is not to your liking ,if you do not have RELEVANT PAST WORK or if you dont speak english for more details a short chat will clarify everything
4 days ago1 proposalRemoteService Coordinator / virtual assistant/ admin support
We are an Australian company providing aged care services. We are seeking an individual to assist us with Service Coordination. Key traits: - Excellent, clear English - Patient and empathetic - Comfortable speaking to people - Can work during Australian hours (8am AEST – 6pm AEST) - Proficient in using CRM systems (we have a custom system which we will teach you how to use) and IT systems - Good negotiation skills - Adaptable - Available to work 20+ hours per week. Tasks: - Answering calls - Providing information to customers - Doing monthly follow up calls with customers to ensure services we are providing is adequate - Fiinding/calling up subcontractors - Using platforms to advertise for new subcontractors - Negotiating with subcontractors - Managing our Service mailbox - Preparing contracts and other documents - Managing appointments with clients - Negotiating with care managers for new jobs. - Advising care maangers of variations to services for customers.
3 days ago13 proposalsRemoteGo High Level / Wordpress help needed
Hello we are looking for the following - Build a membership area in Go High Level/ Wordpress -Update our current funnel. Font, Graphics, sections, etc - Connect Payment gateway, Active Campaign -Make sure our website fully functional ready for advertisements / customers Its a plus if you know email automations Its plus if you know advertisements This ongoing position as we will need someone monthly to assist us
17 days ago39 proposalsRemoteMarketing Manager
Marketing Manager Job Introduction Are you looking for a new challenge that gives you the chance to get creative and use your knowledge of Marketing to take Marketing at our business to the next level? Looking for a company that wants to help further your career as well as provide you with an exciting, inspiring and fun place to work? If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for! Role Responsibility The Marketing Manager will play a leading role in delivering annual category marketing strategy, with key focus upon marketing planning, stakeholder collaboration and management, driving annual marketing revenue targets. As a Marketing Manager, you will: Set a flexible and validated annual marketing calendar, designed to be customer-centric, support annual business objectives, and strategically planned for categories whilst ensuring alignment with broader messaging Drive the annual marketing calendar: Consistently validate annual marketing calendar and marketing strategy for each campaign, continuously demonstrating understanding of our customer and identifying clear customer acquisition and retention tactics, alongside increased frequency of visit and purchase Role-model close partnership with CRM, Digital Analytics, and Insights team to provide validated data foundation to our marketing briefs and a clear customer targeting strategy; advocate for clear, rationalised, and measurable objectives and KPIs Demonstrate expertise across marketing mix – able to plan and execute campaign using an integrated combination Oversee reporting and analysis of campaign performance vs. KPIs. Guide the team and our agencies on interrogating, and constructively challenging, performance of our campaign - both in-flight to improve performance as well as post-facto, ensuring learnings can refine future planning Lead ongoing alignment on our marketing calendar across key functions/business partners (internal and external), including: B&M; CRM; Digital Trade; Editorial; Insights; Media Agency; Performance Marketing; Press; and Sustainability Facilitate a 'bottom-up' approach across sustainability planning, ensuring relevant messaging is integrated through all our marketing deliveries Provide leadership, motivation and guidance in the day-to-day activities and outputs of the wider marketing team, ensuring timely completion of deadlines and quality-coached outputs. Drive these behaviours in collaboration with the Marketing Project Management Team Continually research, review and share, changes to the market/business landscape, consumer trends and the activities of competitors, (including any compelling marketing activity); adjusting and developing our marketing plans as necessary Steer the building of strategic relationships and partnerships across our brand partner portfolio Provide motivation and guidance in driving mutual accountability for successful delivery of FY Marketing Revenue Targets via a customer-centric lens The Ideal Candidate Strong, proven marketing experience and expertise – particularly across luxury/premium landscapes Experienced in digital marketing, with a strong knowledge of media landscape overall for premium customer segments Keen commercial awareness and critical thinker with excellent numerical and analytical skills: Proficient in Excel with ability to synthesise large amounts of data and information into concise recommendations and actions Experienced in working across broad cross-functional stakeholder groups to turn strategy into actionable marketing plans Resilient, naturally pragmatic and resourceful solutions-based work style with a ‘can do’ attitude and strong focus upon delivery: Able to plan, lead, manage and adapt multiple projects at the same time on deadlines, as well as confident and comfortable in making quick decisions Able to meet targets and take responsibility for own performance: Experienced in measuring delivery of marketing plans against customer KPIs A natural leader. Coaching team members to drive performance & enable change as well as supporting development
6 days ago17 proposalsRemoteWebsite Management
Paycross is a cutting-edge, proprietary financial technology company with offices in the UK, USA, Latvia, and the Philippines. We are currently in a period of rapid growth and are seeking a talented and experienced fractional Website Manager to join our team. As Website Manager, you will be responsible for developing regional websites that are tailored to the specific needs and demographics of our target markets in each geography. Your primary focus will be to create engaging and user-friendly websites that effectively communicate our products and services to our customers. You will work closely with our marketing and design teams to gather requirements, create wireframes, and design mockups. You will also be responsible for managing the content and functionality of the websites, ensuring that they are up-to-date, accurate, and compliant with relevant regulations. In addition, you will play a key role in optimizing the websites for search engines (SEO) to increase their visibility and drive organic traffic. Strong technical skills and a solid understanding of web development technologies, including PHP, Laravel, MySQL and CMS platforms, are essential for this role. You should also have a good eye for design and usability. As a fractional Website Manager, you will enjoy the flexibility of working on a project-by-project basis, allowing you to balance your work with other commitments. You will report directly to our board of directors and work closely with our regional teams to ensure that our website strategy aligns with our overall business goals. We offer a competitive salary and benefits package, as well as a dynamic and collaborative work environment. If you are a passionate and experienced Website Manager who is eager to take on new challenges, we would love to hear from you! Please submit your résumé and a cover letter highlighting your relevant experience and skills. We look forward to hearing from you and discussing how you can contribute to the success of Paycross.
6 days ago13 proposalsRemoteProject Manager for Client Zoom Calls
We are seeking an experienced and dynamic freelance Project Manager to join our team. The ideal candidate will be responsible for attending Zoom calls with clients, understanding their needs, and effectively promoting our services to close deals. This role requires excellent communication skills, a professional demeanor, and a strong ability to manage client relationships. Requirements: Proven experience as a Project Manager, Sales Representative, or similar role. Exceptional verbal and written communication skills. Professional and confident presence on video calls. Ability to understand client needs and articulate how our services can meet those needs. Strong organizational skills and attention to detail. Proficiency with Zoom and other video conferencing tools. Self-motivated with a proactive approach to client management
3 days ago7 proposalsRemoteVA needed for high functioning and multitasking role.
Job Title: Virtual Assistant About Us: Houst (Brighton) is a leading platform dedicated to providing seamless property management services for hosts on short-term rental platforms. Our mission is to empower property owners with innovative solutions that enhance their hosting experience and maximize their rental income. We pride ourselves on our commitment to customer satisfaction and our innovative approach to property management. Job Description: We are seeking a highly organized and motivated Virtual Assistant for the Account Manager to join our dynamic team. This remote position requires a professional who can effectively manage client relationships, handle administrative tasks, and provide exceptional customer support. The ideal candidate will be proactive, detail-oriented, and possess excellent communication skills. Responsibilities: - Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly and professionally. - Manage and update client accounts, ensuring all information is accurate and current. - Coordinate with various teams within Houst to facilitate smooth operations and exceptional service delivery. - Monitor and respond to client communications via email, and online chat functions. - Assist in the preparation of reports, presentations, and other documentation as required. - Maintain a high level of customer satisfaction by providing timely and effective support. - Identify opportunities for process improvements to enhance client experience and operational efficiency. - Assist in onboarding new clients and providing necessary training and support. - Handle administrative tasks such as scheduling, data entry, and document management. Qualifications: - Proven experience in a customer service, account management, or administrative role. - Excellent written and verbal communication skills. - Strong organizational skills with the ability to multitask and prioritize effectively. - Proficiency in using office software and customer relationship management (CRM) tools. - Ability to work independently and as part of a team in a remote work environment. - High level of attention to detail and accuracy. - Problem-solving skills with a proactive approach to addressing issues. - Flexibility to adapt to changing priorities and handle multiple tasks simultaneously. Preferred Qualifications: - Experience in the property management or short-term rental industry. - Familiarity with Houst's platform and services. - Prior experience working in a virtual/remote role. •Hours: 45 hours per month/2.2 hrs per business day, initially due to increase over time with rapid expansion. •Fully Remote, no phone calls but is a Reactive and pro-active role as you will need to schedule cleaning staff, answer emails from clients and co-ordinate quotes and repairs with contractors on a daily basis, this is a high functioning role!
5 days ago36 proposalsRemoteHire Experienced Freelance Customer Service Specialist
We are seeking an experienced Customer Service Specialist for a freelance role. The primary responsibilities include assisting with event planning and ensuring proper time management. The ideal candidate will possess excellent communication and organizational skills. This is a freelance hiring with a competitive pay rate of $25 per hour. We are not offering an opportunity or outsourcing the project; this is strictly a freelance engagement. Requirements: - Proven experience in customer service - Strong organizational and time management skills - Ability to assist in event planning If you are a detail-oriented and experienced customer service professional, we encourage you to apply. Payment: $25 per hour Status: Freelance Hiring
4 days ago19 proposalsRemoteopportunity
Manage Google Ads
We seek a skilled digital marketer to oversee our company's Google Ads presence on a recurring monthly basis. The ideal candidate will have expertise in creating, optimizing and reporting on Pay-Per-Click campaigns to drive qualified leads and sales. Some of the key responsibilities for this role include crafting effective ad copy and landing pages to attract target audiences, managing budgets and bids strategically, and tracking key performance metrics such as impressions, clicks, CTR and conversions to maximize ROI. The candidate must have the technical proficiency to navigate Google Ads and apply data-driven optimizations. Past performance managing similar PPC accounts for other small businesses is preferred. This is a remote position offering flexibility to candidates anywhere. The selected freelancer will work independently yet collaborate transparently, submitting monthly performance reports and recommendations. The goal is to steadily grow awareness of our brand and services through Google's advertising platforms—the candidate with a track record of PPC success managing sustainable lead generation for clients through strategic bidding.
4 days ago51 proposalsRemoteVirtual Sales and Customer Support Agent
Job Title: Virtual Sales and Customer Support Agent Description: Role Overview: The Virtual Sales and Customer Support Agent will handle customer interactions through online chat, aiming to provide excellent service and boost sales for our clients, who are adult women social media influencers. Responsibilities: Manage and respond to customer inquiries via chat. Promote additional services and products based on customer needs. Maintain detailed records of customer interactions and follow-ups. Continuously improve service quality through feedback and training. Requirements: Exceptional written communication skills in English. Experience in sales, customer service, or a related field. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and manage multiple tasks. Compensation: Hourly + Commission ranging from $4 to $12.
4 days ago22 proposalsRemoteBusiness Management
Looking for someone to co-ordinate and organise the company to perform better. Need some Recruitment, Structure, organisational advice and guidance as well as taking on admin role. We are Wrexham based and would like someone around this area. Thank you
11 days ago17 proposalsRemoteopportunity
SOCIAL MEDIA MANAGER
Role Responsibility As Social Media Manager you will support the Social Media Lead to deliver the organic social strategy and manage the day to day delivery of activity across all channels globally. You will work with a team to grow our community, build our brand and help develop our social commerce capability. Working with an amazing roster of brands and internal stakeholders, you will drive the creation of thumb stopping social-first content with our customers at the heart, while bringing to life the our brands point of view. As the Social Media Manager, you'll also: •Work alongside the Social Media Lead to deliver the global social media strategy, helping to set clear KPIs and objectives for the team. •Oversee all social media activity across all categories to create an authoritative lifestyle POV. •Oversee team's daily activity and manage the day to day delivery of content for lifestyle and brand campaigns, including but not limited to Instagram, Facebook, Tiktok, Pinterest and YouTube. You will work with a team to grow our community, engagement and social commerce. •Work with the team and internal stakeholders to plan activity at channel and account level, ensuring this aligns and is up to date in the customer calendar. •Oversee Community Management for all content across all channels. Working with Customer Services to ensure fielding of both public and private queries. •Conceptualise, pitch and execute content cross functionally while ensuring a social first approach to all activations. Driving strong brand awareness and positioning through visuals and tone of voice. •Content creation and briefing relevant teams and freelancers on social first content. •Copywriting for all relevant social copy. •Develop strategic and tactical content franchises for Instagram, YouTube, Tiktok, but not limited to, with the aim of increasing brand awareness, driving engagement and supporting revenue. •Manage briefing system for key photographers, influencers, creative stakeholders and internal talent •Manage external relationships to ensure we are optimising key opportunities with brand and platform partners. •Develop weekly and monthly reports, using insights to pivot strategy at any time. •Ensure calendars are up to date with all social media activity •Stay ahead of the curve with innovation and landscape changes to social media platforms •Obtain final sign off on copy and imagery ensuring consistent brand messaging across the business The Ideal Candidate •Proficient and experienced in Social Media Management, ideally within a large-scale organisation, •A subject matter expert, with intricate working knowledge of the core social media channels •A good communicator with a flair for copy •Creative - to be able to put together engaging brand content •Knowledgeable of brand landscape for premium customer segments •Strong in execution and delivery orientation - able to plan, manage and adapt multiple projects at the same time. •Collaborative, open and transparent – able to navigate the organisation and to be comfortable with ambiguity. •Proven track record of running social campaigns •Previous e-commerce website and retail experience preferable •Capable of working within a pressurized environment to tight deadlines •Exceptional stakeholder management •Confident and positive with solution-orientated outlook •Skilled in Adobe software including Photoshop and video editing
6 days ago29 proposalsRemoteCustomer Service for Accessible Website Development
We are seeking a freelance customer service professional to join our team. The role involves working closely with clients to develop accessible websites and assisting other team members to ensure designs are user-friendly and effective. This is a freelance hiring opportunity, with a pay rate of $22 per hour. Key Responsibilities: - Collaborate with clients to understand their requirements and provide exceptional service. - Assist in the development of accessible websites. - Support team members to ensure website designs are user-friendly and meet accessibility standards. Requirements: - Proven experience in customer service. - Knowledge of web accessibility standards. - Strong communication and collaboration skills.
4 days ago36 proposalsRemoteSocial media manager for my cafe
Im looking for a social media manager for all my social media handles
2 days ago15 proposalsRemoteDeveloper agency booking self-service applications
We are developing a niche agency with an MVP (minimal viable product) test site using Squarespace. It's aimed at mainly podcasters. What we want is to create self-service with booking of: We are seeking a skilled developer to create a self-service booking platform for a podcast agency. The platform will include features such as studio hire, production staff recruitment, and camera and AV equipment hire. The MVP test site is already set up on Squarespace, and the desired outcome is a user-friendly and visually appealing platform that seamlessly integrates these functionalities. The ideal candidate should have experience in developing similar platforms and a strong understanding of the podcast industry. They should be proficient in Squarespace and other relevant technologies, and have a portfolio of successful projects. The project timeline is estimated to be 3-4 months, with regular progress updates and milestones. The successful developer will be paid a fixed fee based on the project scope and requirements. If you are interested in this opportunity, please submit your proposal, including your experience, skills, and estimated cost for the project. 1. Studio hire (similar to AirBnN but just for Podcast studios) allowing us to claim a fee for bookings. 2. Production staff (talent need to set out the profiles in a similar way to sites like StarNow, www.starnow.com) Recruiters need to be able to advertise an attract application similar to Indeed.com). We will make our money on PPC and premium promotion) 3. Camera and AV equipment hire ( this will be for production staff to hire their equipment, similar to Fat Llama https://fatllama.com/). We would like to invite proposals and ideas of how you could help develop the above. We are open to any suggestions, especially the use of Chat GPT 4.0.
5 days ago27 proposalsRemote