Google Analytics Development Projects
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opportunity
Experienced Social Value Policy Writer
We are seeking a highly skilled and experienced individual to write a comprehensive Social Value Policy for our organization. The policy will be used as a framework to guide our social responsibility initiatives and ensure that we are making a positive impact on our communities and the environment. The ideal candidate will have a strong understanding of social value principles, as well as experience in writing policies for tender purposes. They will be able to analyze our organization's activities and identify areas where social value can be added, and develop strategies and actions to achieve these goals. The Social Value Policy will be a key document for our organization, and it will be used by our staff, stakeholders, and communities to assess our social responsibility performance. It will also be used as a tool to attract new clients and partners who share our values and commitment to social impact. We are looking for a candidate who is passionate about social justice and sustainability, and who has a strong ability to communicate complex ideas in a clear and concise manner. The candidate should also be able to work independently and as part of a team, and be able to meet tight deadlines. If you are a highly qualified and experienced individual who is interested in this opportunity, please submit your resume and a cover letter to [insert contact information]. We look forward to hearing from you. Please DO NOT apply if you do not have a proven track record of doing social vlaue policies for UK companies and are familar with the legislation around this
21 days ago14 proposalsRemoteAccount Manager
Role Overview: The Account Manager is responsible for maintaining strong client relationships, understanding client objectives, and overseeing the successful execution of digital marketing campaigns. Key Responsibilities: Serve as the primary point of contact for clients, ensuring clear communication and understanding of their needs. Develop and maintain strategic account plans, outlining campaign objectives, timelines, and deliverables. Collaborate with internal teams to develop and implement digital marketing strategies aligned with client goals. Monitor campaign performance, analyze data, and provide regular reports and insights to clients. Proactively identify opportunities for account growth and upsell additional services or solutions. Requirements: Bachelor's degree in marketing, communications, or a related field, or equivalent experience. Proven experience in account management or client services within a digital marketing agency. Strong communication, negotiation, and problem-solving skills. Ability to multitask, prioritize tasks, and work effectively under pressure. Understanding of digital marketing principles and familiarity with relevant tools and platforms. Scheduled hours may vary, part-time up to 20 hours per week to start with a possibility to increase, but an ongoing consistent project.
22 days ago24 proposalsRemoteWeb app Wireframes Design for Product Integration
I am seeking a proficient designer to transform sketches into Adobe XD wireframes for a website. The primary goal of the website is to fully integrate with a specific product. Key Responsibilities: - Translate provided sketches into Adobe XD wireframes - Incorporate design principles that prioritize user experience - Ensure the final design is not only visually appealing but also functional, prioritizing the product integration Ideal Skills and Experience: - Strong proficiency in Adobe XD - Demonstrable background in Web Design, specifically wireframe development - Extensive knowledge and experience in UI/UX Design - Practical hands-on experience in designing for products that require complete website integration - An eye for detail and understanding of responsive web design. Objective: To ensure seamless integration of the website with the product, enhancing user navigability and interaction. I am looking for someone who can expertly carry out this mandate, creating intuitive, stand out website wireframes.
a month ago16 proposalsRemoteopportunity
Nutural World - Advent Calendar Creation 2024
Overview: Nutural World is based in London, we are a multi-award-winning artisan producer of high quality and exceptionally good tasting nut butters and spreads without any added sugar, oil or artificial flavours. Please see our website here: https://nuturalworld.com/ We are seeking to collaborate with a company/person(s) to design an advent calendar. The Advent Calendar should be of the following dimensions; L = 37cm x H = 28.5cm x W = 4.5cm. The design should take into account that there will be 24 “windows” in the box dimensions, and the design should look visually appealing irrespective of whether the “windows” are open or close. The dimensions of the “windows” are as followed: 5cm x 5.7cm x 4.5cm. Project Objectives: 1. Design and develop a visually appealing advent calendar that reflects the Nutural World brand, identity and quality of products. 2. Create an interactive experience for customers, encouraging engagement and excitement throughout the holiday season. Scope of Work: 1. Design Concept: a. Develop a creative concept for the advent calendar, possibly incorporating Nutural World branding. b. Present design mock-ups for review (includes front, back and sides of the box) and approval before proceeding with the final design. 2. Calendar Structure: a. The “windows” should be uniformly distributed in a 6 x 4 format. b. Plan the layout of the calendar and assess the interactive element of the design. Deliverables: 1. Design and concept proposals. 2. Finalized advent calendar design files. The finalized design needs to be in a format that would allow it to be printed directly onto a cardboard box. Timeline: • Design Concept and Approval: 31/05/2024 Submission Guidelines: • Include a proposal outlining your approach to the project, including design concepts and past experiences with similar projects. • Please submit a portfolio showcasing relevant design projects. Any submission that does not include the required information, will be rejected.
11 days ago24 proposalsRemoteI need to reach my targeted customers via @jamra.oud
We are seeking a skilled Social Media Specialist to assist our business in reaching our targeted customers through Instagram sponsorships. Our company has been experiencing growth issues for the past three months, and we believe that a dedicated social media professional can help us overcome these challenges. The responsibilities of the Social Media Specialist include: 1. Developing and implementing a comprehensive social media strategy to achieve our business goals. 2. Managing our social media accounts, including Instagram, and creating engaging content that resonates with our target audience. 3. Identifying and collaborating with Instagram sponsors to promote our products or services. 4. Analyzing social media metrics and data to measure the effectiveness of our social media campaigns. 5. Optimizing our social media profiles and content to improve visibility and engagement. The ideal candidate for this position should have a strong understanding of social media marketing and advertising principles. They should be highly creative and able to produce engaging content that resonates with our target audience. Additionally, they should have excellent communication skills and be able to work effectively with cross-functional teams. If you are a skilled Social Media Specialist with a passion for social media and a track record of success, we would love to hear from you. Please submit your resume and a sample of your work for consideration.
19 days ago15 proposalsRemoteopportunity
Mobile Ad Researcher and Data Capturist
Place of residence: Sri Lanka Workday: 6 hours As a Mobile Marketing Ad Researcher at JupiterDataFlow, I play a crucial role in the in-depth analysis of mobile advertising. My responsibilities include identifying compliant and non-compliant ads and delving into international market trends and cultural relevance to inform our advertising strategies. This ensures alignment with diverse global standards and consumer preferences. Responsibilities: -Innovative Research: *Monitor advertisements from service providers to telecommunications companies, using exclusive Teamviewer credentials to access ads via 4G internet on mobile devices provided by Jupiter Data Flow. *Conduct extensive research on global mobile advertising trends, identifying compliant and non-compliant adverts. *Analyze a wide range of mobile adverts, categorize them, and submit the findings to the compliance team for review and action. -Report Generation and Analysis: *Generate reports to company's platform with monthly targets. *The number of tickets each market requires averages in 600, this changes depending on priority, urgency and market over the months. -Collaborative Strategy Development: *Collaborate closely with compliance teams, sharing insights to refine our search methods and improve the effectiveness of our mobile ad campaigns. *Attend online meetings to stay aligned with company directives and updates, and training. -Technical Expertise and Communication: *Address and resolve technical challenges related to mobile adverts, ensuring compliance with regulations in different markets. *Troubleshoot Android devices, ensuring seamless operation and data collection. *Communicate effectively with equipment device hosts to maintain and upgrade our research infrastructure. *Use Slack for communicating any difficulties with mobile devices to designated individuals (Minders) and for raising doubts to analysts regarding report (ticket) conditions.
9 days ago2 proposalsOn-site in London, GBFreelance UX website designer
We are seeking a talented freelance UX website designer with a strong understanding of Conversion Rate Optimization (CRO) to join our agency team. As a key member of our collaborative team, you will work on client projects to analyse, strategize, and design website improvements aimed at enhancing user experience and driving conversions. **Responsibilities:** 1. Collaborate with other team members to comprehensively analyse existing websites, identifying strengths, weaknesses, and opportunities for improvement. 2. Read provided materials and/or conduct research on background information about a client’s website, focusing on understanding the user journey and the target audience before making any evaluation. 3. Offer well-founded suggestions for website enhancements that align with industry best practices and can be justified through research and analysis if challenged. 5. Produce high-quality designs that prioritize user experience and conversion optimization, ensuring that design decisions are rationale and defensible. **Requirements:** 1. Proficient in remote collaboration, comfortable contributing in virtual meetings, able to work independently, and communicate effectively in asynchronous environments. 2. Comfortable explaining design decisions and teaching others about UX principles and methodologies. 3. Capable of taking detailed notes during meetings and effectively organizing tasks and priorities. 4. Demonstrates the ability to deliver quick turnaround on shorter projects (2-4 hours) within 1-2 days. 5. Portfolio showcasing examples of UX website design work with clear explanations of design choices and outcomes. **The right person will...** 1. Enjoy working closely with diverse team members, including copywriters, CRO experts, and developers, to achieve project goals. 2. Be open to exploring and implementing new approaches and techniques, while also contributing insights and expertise to the team. 3. Show interest in establishing a long-term working relationship with the agency.
7 days ago21 proposalsRemoteConfirmis Site Verifier (Lima, Peru)
Confirmis ([login to view URL]) is a Singapore-based business information provider specializing in connecting businesses with global capabilities; comprised of industry veterans, Confirmis's business model is designed to overcome perennial lack of data (let alone quality data) to support effective decision-making, particularly in developing economies. As a Site Verifier, you will be responsible for verifying a company’s existence through visual data by conducting a site visit to ensure that we provide reliable and accurate information to our client. JOB DESCRIPTION: • Conduct basic verification with the subject company’s authorized representative, such as line of business, key executives' names, etc. • Take pictures of the subject company and its vicinity, as per Confirmis’ standard operating guidelines. • Provide observation about the company to gauge activeness, e.g., staff working at the premise, loading/unloading of goods, etc. REQUIREMENTS: • Must be living in (or nearby) Av. Mariscal Nieto, Lima, Peru. • Has a camera or phone/tablet of quality with a camera, internet access • Must be available during business hours (9 AM - 4 PM) on working days Please see the attached file for the site visit guidelines. You are only required to deliver the pictures, video & observations and are not expected to put together a report like the Sample Report. Note: Milestone will be released the following week after the site visit to give us time to organize the report and contact you if we need additional clarification.
23 days ago1 proposalRemoteMQL4 Programmer Needed for Simple Robo Trading Project
Description: We are seeking an MQL4 programmer to help us develop a basic automated trading system (robo trade) for our financial markets trading. This project is ideal for someone looking to gain experience or build their portfolio with a simple MQL4 project. Responsibilities: Develop a basic automated trading system in MQL4 based on provided specifications. Implement simple trading strategies and logic. Conduct basic testing and debugging of the trading system. Requirements: Basic knowledge of MQL4 programming language. Familiarity with automated trading concepts. Ability to work within a limited budget and timeline. Good communication skills. Preferred Qualifications: Some experience with MQL4 programming. Understanding of basic trading concepts and indicators. Budget: This is a low-budget project. Please provide your hourly rate or a project-based quote that fits within our budget constraints. How to Apply: Please send a brief description of your MQL4 programming experience, along with your proposed rate or quote for this project. Include "MQL4 Programmer Application" in the subject line. Note: We are looking for a simple and cost-effective solution. Priority will be given to candidates who can deliver quality work within our budget.
a month ago10 proposalsRemoteWeb-Based Database for Business Registration
Need a web-based database for businesses to register, visualize and search. Features: • Super admin can access, edit all the data and setting the site name, footer and logo, can create users. • Admin user can access all the data. • User based on District: can only access and edit only District records. • Integrate mail box/chat to registered business email (text and attachment). • Expire date notification: one month before notification warning/alert and email to registered business email and warning list in dashboard. Dashboard • Total registered business (number) and pie chart by Business status: (Ativa, Suspensaun) • Total registered business (number) and pie chart by Gender/Sex: (Feto, Mane, Seluk) • Total registered business by District (chart) • View Registered business with Map • Pie chart registered business number by employee number • Pie chart registered business number by capital of investment • Chart registered business with business area/activity Report List View • List all registered business: multiple filters with all the row/records • Can view a business record • Can edit a business from the list • Can export to PDF a business • A total number always shown in the list of the filter/selection Note: District users can access only that specific District data and all search, filters preferred auto results (ajax). I am open to suggestions on features that could enhance the usability and efficiency of the database. Ideal candidates for this project should have experience in: - Web development - Database management - User access control - Data visualization, particularly with charts and graphs and also map. Please provide a proposal outlining your approach to this project, along with any relevant experience you have in similar projects. Details of the forms are attached.
12 days ago13 proposalsRemoteCopywriter with a Focus on Eating Disorders and Nutrition
We are seeking a talented and empathetic Copywriter to join our team. The ideal candidate will have a robust understanding of nutrition, eating disorders, food, and body image issues. This role requires a sensitive and informed approach to writing, as the topics are complex and personal to many. Responsibilities: Write engaging and informative content that aligns with our holistic approach to recovery from eating disorders. Create blog posts and articles optimised for SEO, which will be featured on our website and other platforms. Develop content that resonates with individuals experiencing eating disorders, providing them with supportive and accurate information. Collaborate with our team to brainstorm and develop new ideas for content that supports our mission and values. Requirements: Proven experience as a copywriter or related role with a focus on nutrition and health. Strong understanding of eating disorders, nutrition, and the issues surrounding body image. Experience or background in dietetics, particularly involving eating disorders, is highly preferred. Alternatively, personal experience or a deep personal connection to the topic of eating disorders will be considered. Excellent writing and communication skills, with the ability to produce clear, concise, and sensitive content. Knowledge of SEO best practices and experience creating content that ranks well on search engines. Ability to work independently and as part of a team, demonstrating initiative and commitment to our company's ethos. Our Ethos: Our approach is built on three pillars: empathy, education, and empowerment. We prioritise a gentle and personalised method in nutrition and recovery from eating disorders. Empathy: We understand the complexities of eating disorders and strive to provide a supportive and non-pressuring environment. Education: We aim to dispel nutrition myths and equip our clients with accurate information to support a balanced life. Empowerment: Our goal is to empower clients to manage and overcome eating disorders by providing motivational support and practical tools. These principles guide all our interactions, helping individuals on their journey to recovery. Application: If you are passionate about making a difference and have the skills we are looking for, please submit your resume, a cover letter explaining your interest and qualifications, and writing samples that demonstrate your expertise in nutrition and eating disorders. We look forward to hearing from you and potentially welcoming you to our team, where you can help make a lasting impact on the lives of others. Please start your cover letter with the word ‘Green’ so I know you have read this fully.
7 days ago24 proposalsRemoteBlogger Familiar with Digital Marketing Topics
Seeking a skilled and experienced blogger with a deep understanding of the digital marketing world and related topics. Your primary responsibility will be to research and create high-quality, detailed blog posts covering various aspects of digital marketing, including SEO, search engines, keyword research and how digital marketing can help businesses improve their online presence. Responsibilities: Conduct thorough research on a variety of topics related to digital marketing Produce high-quality, informative and engaging blog posts related to digital marketing topics Understand and incorporate SEO strategies in writing to increase website traffic and engagement Collaborate with our team of digital marketing experts to create optimal content Stay updated with the latest trends and developments in the digital marketing field Qualifications: Proven experience as a blogger in the digital marketing space In-depth knowledge of digital marketing strategies, including SEO, search engines, and keyword research Exceptional writing skills and ability to produce well-researched and engaging content Ability to meet deadlines and self-manage workload effectively Strong teamwork and communication skills Bachelor's degree in marketing, communications, journalism, or a related field preferred The bid is for one Blog up to 1500 Words.
a month ago25 proposalsRemoteurgent
Seeking Expert PR Journalist for Viral Media Exposure UK/USA
Are you a master storyteller with a talent for landing headlines? Our agency caters to a diverse and prestigious client base, and we are on the hunt for a seasoned PR Specialist/Journalist with a strong track record in securing viral coverage and organic media placements in the UK and USA. This role demands someone with solid relationships with editors and reporters, capable of crafting and pitching stories that align with the rigorous standards of top media platforms. Responsibilities: Develop story angles that resonate with major media outlets, leveraging your understanding of their editorial standards. Utilize your network of media contacts to secure high-impact, organic placements for our clients. Create compelling PR materials, including press releases and pitches, tailored to each platform's unique audience. Collaborate with our team to align media strategies with broader marketing objectives, ensuring a unified brand message. Stay abreast of media trends to guide our strategic direction and maximize media opportunities. Requirements: Minimum of 3 years of experience in journalism or PR, with demonstrated success in media placements. Established network of contacts in the media industry across the UK and USA. Exceptional writing and storytelling skills, with a portfolio that showcases your ability to capture and engage audiences. Proven ability to work under pressure and adapt to dynamic environments. Familiarity with PR tools and digital media strategies. What We Offer: A dynamic agency environment that fosters creativity and growth. Competitive freelance rates with uncapped income potential through mutually beneficial partnerships. The opportunity to work with a diverse array of high-profile clients, enhancing your portfolio and professional network. Flexible working conditions aimed at fostering long-term relationships with top-tier media professionals. Application: Interested candidates should submit a resume, cover letter detailing your suitability for the role, and at least two examples of successful media placements. Join us in driving impactful media exposure and creating stories that resonate across the globe!
11 days ago15 proposalsRemoteExpires in 19Expert Powerpoint Designer
Job Title: Expert PowerPoint Presentation Designer Job Description: We are seeking a highly skilled PowerPoint Presentation Designer who specializes in creating visually engaging and informative presentations. The ideal candidate should have a strong ability to convey messages through clever use of graphics, charts, and infographics. The presentations need to be professional, polished, and designed with a clear objective to inform and captivate our audience. Responsibilities: • Design and develop PowerPoint presentations from scratch based on the input and data provided. • Create custom graphics, charts, and infographics to effectively communicate complex information. • Revise and redesign existing presentations to enhance their visual impact and effectiveness. • Ensure all designs are aesthetically appealing and align with our company’s branding guidelines. • Deliver presentations in a timely manner while adhering to set deadlines. • Requirements: a. Proven experience as a PowerPoint designer with a strong portfolio showcasing diverse presentation styles. b. Excellent attention to detail and a keen eye for aesthetics. c. Strong communication skills and the ability to articulate design concepts clearly. d. Knowledge of the latest trends in presentation design. To be considered for the role, please start your proposal with: ‘PPTExpert’ and submit at least three samples of previous work demonstrating your design and PowerPoint skills. We are looking for someone to start ASAP on an initial project, there will be ongoing assignments for the right candidate.
25 days ago50 proposalsRemoteVirtual Exhibition Web/App Creation
I need a proficient developer to design and create a virtual exhibition web/app that is accessible via both desktop and mobile devices. This web/app will feature an attractive lobby that provides entrance to several exhibition halls. Each hall is meant to host numerous pavilions, showcasing an extensive range of materials such as photos, videos, and catalogs in diverse formats like PDF and PNG. For an optimal user experience, the web/app should: - Equip each booth with options for displaying a mix of multimedia content. - Incorporate live chat functionality to facilitate real-time communication among attendees. - Feature interactive maps to assist users in navigating through the exhibition halls. - Deliver background music or sound effects for enhancing ambiance. - Have an external link option for an existing chat system we use. Desired skills and experience: - Proven track in designing mobile-responsive websites/apps - Solid understanding of User Interface (UI) and User Experience (UX) design - Experience with integrating multimedia content, live chats, and interactive maps on a platform - Knowledge of sound design and integration. - Ability to work with third-party APIs for the external chat integration.
a month ago15 proposalsRemoteI need a logo with the word EKLPS for an artist name
I seek a logo design for an artist who goes by the name 'EKLPS', which is an abbreviation for 'Eclipse'. As an emerging musician, he is looking to establish a unique visual identity. The ideal designer will have proven experience crafting branding elements for other creatives in the art and music fields. The deliverable required is a modern, impactful logo concept incorporating the letters 'EKLPS' in a stylistic yet legible manner. Creativity and concept generation will be highly valued over straight typography. Consideration should be given to versatility across different formats like print, web and merchandise. The design must feel contemporary yet timeless. Preferred candidates will demonstrate portfolio work exhibiting an adept understanding of the psychology behind building an artist's image through visual means. Skill at ideating logo designs which encapsulate an essence or mood is essential. Attention to detail and strong communication skills for providing briefings, feedback sessions and final files are important as well. This is an opportunity for an innovative graphic designer well-versed in developing conceptual brand identities for creatives launching their careers. Applicants are invited to submit ideas expressing how they might approach crafting an impactful logo to represent the artistic vision and emerging style of someone seeking to make their unique mark. Refinements may occur based on client preferences before final delivery.
a month ago34 proposalsRemoteopportunity
Power BI Dashboard Created
I seek a skilled Power BI professional to develop an interactive monthly dashboard reporting on key performance indicators related to group expenditure. The dashboard should provide visual analysis and insights into budget versus actual spending across various cost categories. The contractor may also need to optimize the underlying Excel data model that will serve as the data source for the dashboard. Dynamic visualizations like charts, graphs andmaps should be incorporated to highlight trends, variances or other metrics. Spending data for the past 12 monthsneeds to be presented to facilitate performance comparisons over time. Users require the ability to filter the dashboard by different dimensions such as business unit, project or location. The reporting capability must also support easily configurable time periods so leadership can view KPIs for the current month, quarter or year-to-date. Security is important so access to the live dashboard needs to be restricted to specific users or user groups. Once completed, guidance will be provided on dashboard maintenance so our in-house team can independently refresh the data and customize visuals or metrics as needed. Proficiency with Power BI Desktop and DAX isessential to fulfill thee project objectives within 4 weeks.
a month ago40 proposalsRemoteProofreader for eBook (22 pages Gdoc)
Overview: We are seeking a meticulous and experienced Proofreader to review and edit a 22-page Google document. The ideal candidate will possess exceptional attention to detail, strong grammar and punctuation skills, and the ability to identify and correct errors efficiently. The proofreader will ensure the accuracy and consistency of the content, adhering to established style guidelines and formatting standards. Responsibilities: Thoroughly review the document for grammar, punctuation, spelling, and typographical errors. Ensure consistency in language, tone, and style throughout the document. Identify and correct any formatting issues, including alignment, spacing, and font consistency. Verify the accuracy of references, citations, and quotations. Cross-check table of contents, headings, and subheadings for accuracy and consistency. Collaborate with the author or publisher to address any concerns or queries regarding the content. Maintain confidentiality and integrity while handling sensitive information. Meet deadlines and adhere to project timelines. Requirements: Proven experience as a Proofreader or similar role, with a strong portfolio of completed projects. Excellent command of the English language, with proficiency in grammar, punctuation, and spelling. Familiarity with style guides such as APA, MLA, or Chicago Manual of Style. Attention to detail and ability to maintain focus during repetitive tasks. Strong communication skills and the ability to provide constructive feedback. Proficiency in Microsoft Word or similar word processing software. Ability to work independently and efficiently under minimal supervision. Flexibility to accommodate tight deadlines and fluctuating workloads. Preferred Qualifications: Previous experience proofreading eBooks or digital content. Familiarity with publishing industry standards and best practices. Knowledge of markup languages such as HTML or XML. Experience using proofreading tools or software. Application Instructions: Please submit your resume along with a cover letter highlighting your relevant experience and detailing why you are the ideal candidate for this position. Additionally, include samples of previous work or a link to your portfolio if available. Applicants who do not provide these materials will not be considered. Note: This is a freelance, remote position. Candidates from all locations are welcome to apply.
a month ago41 proposalsRemoteResearch and Summary on APIs for DMCA Takedown Tool
We are seeking a skilled researcher to conduct a thorough analysis of APIs relevant to building a tool for automating DMCA takedown notices. The ideal candidate will have experience in API research and summarization, with a focus on identifying APIs suitable for DMCA takedown requests and copyright enforcement. Responsibilities: - Conduct research to identify APIs related to DMCA takedown notices, content analysis, reverse image search, text analysis, and copyright monitoring. - Evaluate the features, capabilities, and pricing of each API to assess its suitability for automating DMCA takedown requests. - Provide a comprehensive summary of key findings, including a comparison of APIs based on factors such as accuracy, coverage, ease of integration, and cost-effectiveness. - Present recommendations for the most suitable APIs to use in building the DMCA takedown tool, considering the project's goals and requirements for copyright enforcement. Requirements: - Strong research skills and experience in gathering information from various sources, including API documentation, developer resources, and online reviews. - Familiarity with APIs related to DMCA takedown notices, content analysis, reverse image search, text analysis, and copyright monitoring, as well as their respective use cases and limitations. - Excellent communication skills and the ability to articulate findings and recommendations clearly and concisely. - Attention to detail and the ability to analyze complex information to extract key insights relevant to building a DMCA takedown tool. If you have a passion for API research and expertise in identifying and evaluating APIs for copyright enforcement purposes, we invite you to apply. Please provide details of your relevant experience and examples of previous research or analysis work. We look forward to receiving your proposals and collaborating with you to identify the best APIs for building our DMCA takedown tool. Thank you for considering this opportunity!
19 days ago11 proposalsRemoteHelp Desk Associate
As a help desk associate, you will be responsible for providing technical assistance and support to customers or employees with computer systems, hardware, or software issues. You will respond to inquiries, troubleshoot problems, and offer solutions to ensure customer satisfaction and productivity. Responsibilities: Provide first-line technical support via phone, email, or in-person to resolve customer issues promptly and efficiently. Identify and diagnose hardware and software problems and escalate complex issues to appropriate teams for resolution. Guide customers through troubleshooting steps and document solutions for future reference. Install, configure, and maintain computer systems, peripherals, and software applications. Collaborate with other support team members to ensure timely resolution of technical issues. Keep accurate records of customer interactions, technical issues, and solutions provided using ticketing systems or databases. Stay updated on product knowledge and industry trends to effectively address customer inquiries and concerns. Provide training and guidance to customers on using software applications or systems effectively. Follow established procedures and protocols for handling technical support requests and escalate issues according to priority levels. Continuously strive to improve customer satisfaction through proactive communication and problem-solving. Requirements: High school diploma or equivalent; additional technical certifications or training preferred. Proven experience in a technical support role or help desk environment. Strong knowledge of computer hardware, software, operating systems, and networking concepts. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Customer-focused attitude with a passion for providing exceptional service and support. Ability to work independently and collaboratively in a fast-paced environment. Attention to detail and strong problem-solving skills. Familiarity with ticketing systems and remote support tools. Flexibility to work shifts, including evenings, weekends, and holidays as needed. Commitment to continuous learning and professional development in the field of technology support.
16 days ago24 proposalsRemote