Customer Support Projects
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Implement Automated Lead Nurturing System on Zoho CRM
Company Overview We empower entrepreneurs with the fastest way to get a professional business phone system. Our SaaS platform helps small businesses build stronger customer relationships and grow their sales. We are an early stage startup focused on emerging markets. Project Overview: We need a Marketing Automation Specialist to design and execute a lead nurturing system that maximises conversions on our website. This is a high-impact, time-sensitive project leveraging Zoho CRM to deliver a seamless customer journey from first website visit to closed sale. The ideal outcome is converting website visitors to paying customers within 1-30 days, utilising a multi-channel approach (email, SMS, WhatsApp, and targeted outbound calls). Success will be measured by clear increase in website conversions. Key Deliverables & Success Indicators: - Lead Segmentation & Scoring: A lead scoring model implemented in Zoho CRM that effectively differentiates between low, medium, and high-intent leads. Clear lead segmentation criteria based on demographics, website behaviour, and other relevant factors. - Automated Nurturing Workflows:Design multi-channel campaigns (email, SMS, WhatsApp) with a focus on providing value, addressing objections, and increasing conversions. (Consider a welcome series, educational content, overcoming objections, etc.). SMS and WhatsApp should primarily be used for time-sensitive offers and re-engagement - Integrated SMS and WhatsApp messaging workflows designed to complement email campaigns and boost engagement. - Create compelling email templates and messaging aligned with each lead segment and stage in the customer journey. - Build all necessary automation sequences in Zoho CRM, ensuring seamless lead progression based on engagement. - Telesales Integration: A system to identify high-intent leads who have not converted within 24 hours. Automated process to notify the telesales team and provide them with relevant lead information - Analytics & Optimisation: Zoho CRM dashboards tracking key metrics across all channels (email, SMS, WhatsApp, telesales). Weekly optimisation reports with actionable recommendations to improve campaign performance and conversion rates.workflows. Scope of Work and Timelines Phase 1: Strategy & Setup (Week 1 - 2) - Conduct an audit of existing website analytics and CRM data. - Develop a lead segmentation and scoring model. - Design a comprehensive lead nurturing workflow, including triggers, content themes for each stage, and channel selection. - Outline the telesales integration process. - Create email templates, SMS templates, and automation sequences. Phase 2: Launch & Optimisation (Week 3) - Launch the automated campaigns. - Set up dashboards and reporting in Zoho CRM to track lead progression, conversion rates, and channel performance. - Analyse initial campaign results and suggest optimisations to improve engagement and conversion. If you interested in this Job: - Submit your portfolio highlighting Zoho CRM lead nurturing campaigns. - Include 1-2 case studies showcasing successful automation projects you've implemented. - Briefly describe your approach to segmenting leads and designing a multi-channel campaign that converts.
B2B Appointment Setter/Telemarketer NEEDED
We are looking for a reliable and proactive B2B Appointment Setter/Cold Caller to pick up the phone, go through the gatekeeper (not always, but happens) and set up appointments with B2B leads. You'll be calling only to small or mid-sized businesses across Canada and the US (EST, MST, PST time zones). It'd be great if you are friendly, persuasive, optimistic, and learn things fast. You must be able to qualify the prospect, discover their needs, and adapt the pitch depending on the needs. No script robots, please. We provide you with the calling software tool, scripts, lists, guidance, and support. All you need is to build rapport with the prospects and book meetings. It's a part-time position, 300 calls (16-18 hours) per week. If everything goes well, we are ready to increase the hours and the number of calls.
a month ago11 proposalsRemoteRemoval of bad google reviews
We are looking for a freelancer to assist us in removing negative Google reviews from our business page. The reviews in question are causing harm to our reputation and we are determined to address them promptly and effectively. The project will involve reviewing the reviews, identifying the specific issues and concerns raised by the customers, and developing a strategy to address them. We expect the freelancer to have a deep understanding of Google's review policies and procedures, as well as experience in managing online reputation management. The freelancer will be required to work closely with our team to gather the necessary information and documentation to support our case. They will need to communicate with our customers in a professional and respectful manner, and ensure that all interactions are conducted in a confidential and secure manner. We are committed to providing a fair and competitive compensation package for the successful freelancer. We expect the project to be completed within a reasonable timeframe, and we will provide regular updates on the progress. If you are a skilled freelancer with experience in removing negative Google reviews and are interested in this project, please submit your proposal. We look forward to hearing from you and discussing how we can work together to improve our online reputation.
19 days ago12 proposalsRemoteStart Digital Base for new Car company
We are a small and new company located in Liverpool UK. We buy and sell cars in Liverpool area and want to start in Internet. We want to someone provide: 1- Create a Visual ID * Color palette * Main logo and variations. * Cover for Instagram highlights * Pattern (exclusive print that will support the brand’s digital and graphic presentations) * Cover for Instagram highlights * Pattern (exclusive print that serves as an printer or virtual) * Facebook cover 2- Build a web site like the reference below: https://motors4you.co.uk/ 2- Build a Facebook and Instagran account Home page contains institutional information from company; Product catalog registration; Search and filter to facilitate the search; Contact linked to WhatsApp; Google My Business configuration; Initial SEO setup. 3- Social Media Three differents templates for Facebook and Instagram.
a month ago23 proposalsRemotePart time Marketing coordinator for B2B tradesman software
The role is to use marketing, across both acquisition and retention, to drive cost-effective subscriptions, upsell opportunities & brand awareness, to put Workever firmly on the map as a field management software solution. It requires a self starter, used to a level of autonomy. About us: We are a growing software startup specialising in field service and job management solutions for service and trade businesses like plumbers, electricians, and maintenance professionals. Our software empowers these companies to efficiently handle their jobs, schedules, invoices, and field operations. Currently, our focus is on the UK market, catering to micro and small businesses with customer sizes ranging from 2-40 staff members. As well as some small paid campaigns in other UK speaking territories such as Australia and New zealand Skills required: - Organised and task driven - Confident in the use of Google Analytics, Wordpress, Intercom, Mailchimp & Meta - Proficient and writing and publishing SEO content - Ability to collaborate effectively with agencies, freelancers and the rest of the team - Understanding of SaaS business to drive subscriptions at a sensible ROI - Nice to have - Ability to design/edit in Figma & experience with Capterra/Google Ads Day to day tasks: - Nurture the current lost leads with offers and upsell opportunities - 2 X Blog posts per month. Writing thought provoking posts and sharing this across social media and trade groups. - Look for opportunities with SEO to create new pages on the website that drive traffic - Look for opportunities to improve current pages conversion rates - Experience with Google analytics to understand data and provide a monthly report on performance - Collaborate with freelancers and agencies - Bi monthly newsletter to upsell our subscriptions, promote new features and ask for referrals - Continuation, review and cascade of NPS surveys & results to drive continual improvement and promote more positive reviews online - Ability to write engaging email content with a focus on conversions.
8 days ago21 proposalsRemoteWordPress Developer for E-commerce and Blog Site
I am launching a new website intended to target young adults. The site will have a dual purpose: e-commerce for selling products and services, and blogging for sharing information with my audience. Key Features: - E-commerce Capabilities: The site must be able to support online transactions, showcasing and selling products to my target market. - Blogging Capabilities: I need a robust and user-friendly blogging system integrated into the site. This should be easy to manage and update with new posts. Some of the requirements you should meet include: - Experience in designing and developing WordPress websites, with a focus on e-commerce and blogging functionalities. - A good understanding of targeting and appealing to a young adult audience. - Knowledge in UI/UX design to create a visually appealing and user-friendly website. You will be expected to create a website that is not only functional, but visually appealing and engaging for my target market. Please provide examples of similar projects you have completed in the past.
25 days ago28 proposalsRemoteWordPress Developer for E-commerce and Blog Site
I am launching a new website intended to target young adults. The site will have a dual purpose: e-commerce for selling products and services, and blogging for sharing information with my audience. Key Features: - E-commerce Capabilities: The site must be able to support online transactions, showcasing and selling products to my target market. - Blogging Capabilities: I need a robust and user-friendly blogging system integrated into the site. This should be easy to manage and update with new posts. Some of the requirements you should meet include: - Experience in designing and developing WordPress websites, with a focus on e-commerce and blogging functionalities. - A good understanding of targeting and appealing to a young adult audience. - Knowledge in UI/UX design to create a visually appealing and user-friendly website. You will be expected to create a website that is not only functional, but visually appealing and engaging for my target market. Please provide examples of similar projects you have completed in the past.
25 days ago61 proposalsRemoteAppellant's Opening Brief on Custody
I'm seeking a US-based freelancer with a strong background in legal writing and a profound understanding of California family law. Your primary task will be to assist me in crafting an appellant's opening brief intended to challenge a custody decision. Key responsibilities: - Researching and understanding the specifics of the case to create a compelling argument. - Drafting a persuasive and well-structured appellant's opening brief. - Ensuring that all legal standards and requirements are met. Experience in family law and legal writing is essential for this role. A track record of crafting successful legal briefs, particularly in the context of custody disputes, will be highly advantageous. Your help in identifying relevant cases and legal precedents to support our position will be appreciated, as I am open to suggestions if you believe they will serve our case better. Kindly note that your ability to communicate complex legal arguments in a clear and concise manner will be crucial.
25 days ago10 proposalsRemoteopportunity
Simple website to be build with 5 calculators
Hi all, I am looking to have a simple website build, see my other websites www.ianhalfpenny.co.uk and www.thebranteffect.com but I also want to add 5 different calculators on the site. I have attached sample URL's so you can see the calculators. I'd like you, the programmer, to work out the calculations and formula's using the URL's provided. I can help with the formula for number 3, that doesn't have a sample URL to look to. If you don't understand the formula's or the calculations then this project isn't for you. I want 1. Compound Interest Calculator https://www.thecalculatorsite.com/finance/calculators/compoundinterestcalculator.php 2. Pension Cost comparison Calculator https://www.candidmoney.com/calculators/pension-cost-comparison-calculator 3. Pension calculator - showing the impact of broker fees. We need to build this ourselves. 4. An interest only mortgage calculator (a very simple one) https://www.halifax.co.uk/mortgages/existing-customers/mortgage-support/interest-only-payments/calculate.html 5. A mortgage overpayment calculator (again, very simple and easy to find one) https://www.halifax.co.uk/mortgages/mortgage-calculator/overpayment-calculator.html My budget is a guide. Please send your proposal and price for my consideration. Thanks.
24 days ago39 proposalsRemoteopportunity
Copy Required for New Website - Also Need Good Tag Line.
I AM NOT LOOKING FOR A WEBSITE DEVELOPER I AM LOOKING FOR SOMEBODY TO CREATE COPY FOR THE WEBSITE! I am in the process of setting up a new company as well which I hope will drive things forward and towards my retirement in 6 years time. The company name is BrightBags Education and First Aid Services – the derivation is based on the fact that I’m a Bright Spark (Spaak) and the person working with me is a Baggott. We are going to be providing First Aid Training and CPD for therapists – People mistakenly believe that education stops when you leave school or University however education is lifelong and its really important that we demystify this and I honestly believe that First Aid should be part of the general curriculum and if we can work with schools on this (in the longer term) that would be a fantastic bit of progress. I need a tag line to describe what I’m going to be doing that I want to be really catchy but really describes the passion of what I am trying to achieve. Then a Copy will be needed for the new website. Education Should be split into 2 main headings:- 1) CPD For Therapists – Physios, Sports Therapists, Sports Massage Therapists, Osteos Chiros etc…. The main areas I’m looking at are:- a. Performing Arts – Probably a chat about what this is about will help. b. Hydrotherapy c. Masterclasses 2) First Aid Training a. Emergency First Aid at Work b. First Aid at Work c. Paediatric First Aid d. Basic Life Support e. Oxygen The First Aid Training should be based on NUCO. See https://www.nucotraining.com/ Then the Event First Aid – Please see https://www.westberkshireinjuryclinic.co.uk/event-support-therapists-berkshire/ - Although reasonably laid out the wording really needs to be more descriptive and with explanations. Our approach really needs to be collaborative and I will want the opportuntiy to discuss directly.
16 days ago38 proposalsRemoteI need to Tic Tok Expert to Manage Ecommerce Brand Promotion
I seek a seasoned TikTok marketer to promote our new UK ecommerce venture. As an established brand in the digital realm, we aim to expand our reach through short-form videos on TikTok. The ideal candidate will have extensive experience managing a business profile and community on TikTok. They should expertly utilize popular hashtags, duets and sounds to engage new users and increase followers. Video editing skills are essential to produce catchy, authentic content showcasing our diverse product catalog. Promotional strategies must target key demographics within the UK and leverage trending hashtags. Analytical insights will help optimize campaign performance and return on investment. The candidate's portfolio should evidence success in boosting online sales and new customer acquisition through creative TikTok campaigns. This is an impactful role requiring hands-on community management and content ideation. Strong communication skills and project coordination abilities are necessary to align with our marketing objectives. Freelancers proficient in TikTok's analytics dashboard and advertisement tools are strongly preferred. Interested applicants should demonstrate proven results growing ecommerce brands through short video platforms. We aim to appoint a strategic TikTok expert to spearhead promotions and assist our expansion in the UK market.
20 days ago13 proposalsRemoteopportunity
Education website revamp and upgrade
We are seeking a skilled website professional to undertake a comprehensive revamp and upgrade of our existing website, www.intuitionpyp.co.uk. Our objective is to enhance branding, improve customer experience, and boost lead conversion. The project will involve a thorough analysis of our current website's structure, content, and functionality to identify areas for improvement. Key tasks will include: Branding and Visual Identity: Develop a cohesive and compelling brand identity that reflects our company's values and resonates with our target audience. User Experience Design: Enhance the user experience by improving the website's layout, navigation, and overall flow. Ensure that the website is intuitive, easy to use, and mobile-friendly. Improved Content: Develop high-quality, engaging, and informative content that aligns with our business goals and resonates with our target audience. Lead Generation: Implement effective lead generation strategies such as landing pages, forms, and call-to-action buttons to capture leads and drive conversions. Website Optimization: Optimize the website for search engines (SEO) to improve its visibility and ranking on search engine results pages (SERPs). Performance and Speed: Improve the website's performance and speed to enhance user satisfaction and reduce bounce rates. Social Media Integration: Integrate social media platforms to increase brand visibility, engage with customers, and drive traffic to the website. We are looking for a freelancer with a proven track record of delivering high-quality website redesign projects. The ideal candidate should have a strong understanding of web design principles, user experience, and SEO best practices. They should be able to work collaboratively with our team and provide regular updates on progress. If you are a skilled website professional with a passion for creating effective and user-friendly websites, we would love to hear from you. Please submit your proposal, including a detailed breakdown of costs and timeline, to [Insert Freelancer Platform Name].
10 days ago62 proposalsRemoteSocial Media Coordinator
We are seeking a dynamic and creative Social Media Marketing Specialist to join our team. As a Social Media Marketing Specialist, you will be responsible for developing and implementing strategic social media marketing campaigns to enhance brand awareness, drive engagement, and generate leads. Responsibilities: Develop and execute social media marketing strategies tailored to student recruitment, aiming to increase brand awareness and drive student inquiries. Create captivating content including posts, stories, and videos to showcase the benefits of studying abroad in European countries. Engage with followers, respond to inquiries, and foster a supportive online community. Monitor social media analytics to track performance metrics and identify opportunities for optimization. Collaborate with the admissions team to align social media efforts with recruitment goals and promote specific programs and events. Stay up-to-date with social media trends and best practices to keep our strategy fresh and effective. Requirements: Minimum 2 years of social media marketing or student recruitment experience. Proficiency in content creation and analytics tools. Strong communication and organizational skills. Prior experience in the education sector preferred.
19 days ago32 proposalsRemoteNon-Profit Website
We are seeking an experienced Joomla developer to design and develop a modern and user-friendly website for our small non-profit organization. The new site should have a clean and professional look that effectively showcases our mission and services. Key requirements include building the site's information architecture and wireframes, implementing a responsive design optimized for mobile viewing, and integrating custom modules and plugins as needed. Example modules could include a donation form, event calendar, and staff profiles. Development must utilize current HTML5/CSS3 standards and be built natively within Joomla 5 to ensure backward compatibility, security, and easy maintenance by our in-house staff. Bidders should demonstrate advanced proficiency with Joomla admin interfaces, template customization, and extension frameworks. Examples of past non-profit sites developed on Joomla are strongly preferred. The goal is to have an engaging digital presence that informs and inspires support for our cause. We welcome portfolios highlighting skill and experience with similar nonprofit projects. The selected designer will work closely with our team throughout the 8 week project duration to launch a polished, functional site before our annual fundraising season. Skill, experience, and clear communication will be primary factors in our selection.
17 days ago15 proposalsRemote(URGENT) I need expert OpenCV developer
It is simple project. I'm looking for a skilled developer to create a simple image stereo matching program in C++. The primary objective is to support 3D reconstruction from stereo image pairs. Your main tasks will include: - Implementing stereo matching algorithms in C++ with a focus on 3D reconstruction - Ensuring the program is efficient and robust for real-time image processing - Delivering a user-friendly interface for ease of use Ideal candidates should have: - Proficiency in C++ programming, with a strong focus on image processing - A solid understanding of stereo matching concepts and 3D reconstruction - Experience in developing software for image processing applications, particularly in stereo matching Please bid if you're confident in your ability to deliver high-quality, efficient code for this project.
a month ago7 proposalsRemoteWebdesigner / SEO
A digital marketing agency is seeking a skilled web designer and SEO professional to update their existing website. The project involves developing 10 new service pages, 3 location pages and regular blog content. Internal optimization must be a top priority during website updates to better position pages in search. The professional will work closely with an in-house content writer to design new pages showcasing the agency's service offerings. Updates should seamlessly integrate with the current design template while improving usability and findability on search engines. Examples of past work highlighting expertise in SEO-focused web design, WordPress development and user experience best practices are preferred. The goal is to leverage web updates and enhance internal linking to support broader agency marketing goals.
a month ago57 proposalsRemoteBeauty Brand Social Media Marketer
Are you a social media whiz with a flair for Instagram and TikTok? We're on the lookout for an individual to join our team as a Social Media Marketer. About Us: We're a Social Media Marketing agency specialising in beauty, fashion, and wellness brands. With a passion for creativity and innovation, we're dedicated to helping our clients shine in the digital world. Role Overview: As a key support member of our team, you'll play a vital role in managing our clients' social media presence. Your responsibilities will include, but are not limited to: -Engaging with followers and responding to DMs on a daily basis -Creating captivating content, including graphics and video editing -Providing creative direction for content -Scripting engaging content -Developing and executing social media strategies and plans -Analyzing and reporting on social media performance -Scheduling posts and managing content calendars -Crafting compelling captions and conducting hashtag research Are You the One We're Looking For? If you're passionate about social media, bursting with creativity, and thrive in a fast-paced environment, we want to hear from you! To apply, please send us: -A copy of your portfolio showcasing your best work -An overview of why you're the perfect fit for this role -A link to book a call with you for further discussion Join us in shaping the digital landscape for our exciting roster of clients. We can't wait to meet you!
16 days ago25 proposalsRemoteBrochure needed for sales marketing
When creating a brochure for Jordan Ledger Skill Shortage Recruit, it's essential to highlight the key points succinctly and effectively. Here's a draft outline for your brochure content: Cover Page: Company name: Jordan Ledger Skill Shortage Recruit Tagline: "Connecting Talent, Fostering Success" Visual: Perhaps an image representing the textile industry or a diverse group of professionals. Introduction: Brief overview of your company's mission and values. Statement about specializing in textile staff recruitment across the UK. Services Offered: Textile Staff Recruitment: Highlight your expertise in sourcing skilled professionals for textile industry roles. Relocation Assistance: Emphasize your support for Ukrainian nationals relocating to the UK, including finding sponsors and providing financial guidance. Multinational Team: Showcase the diversity of your team, including Romanian, Polish, and Ukrainian recruiters. Why Choose Us: Experience: Mention the years of experience your company has in the industry. Personalized Service: Highlight your commitment to tailored solutions for each client. Success Stories/Testimonials: Include quotes or case studies from satisfied clients. Contact Information: Provide contact details for inquiries, including phone number, email address, and office location. Back Cover: Company logo and additional contact information.
18 days ago37 proposalsRemotepre-funded
Adjunct Law Professor Cover Letters needed
This project entails crafting persuasive cover letters for an adjunct law professor candidate to apply at three different universities. Strong writing abilities and familiarity with legal education are necessitated. Each customized letter must highlight the applicant's qualifications through engaged teaching experience and subject matter expertise to pique the interest of hiring committees. Research into the distinctive qualities of the law programs and institutions will be prudent to tailor emphases. For example, one school may prioritize innovative pedagogy while another values scholarship. Nuanced differentiation between letters demonstrates deep understanding of institutional priorities and a commitment to contributing unique value. Flowing prose should enthusiastically portray the applicant's passion for nurturing students' comprehension of the law through rigorous yet engaging instruction. Formal business correspondence style is required with accurate addressing, a compelling introductory paragraph, well-organized supporting details of qualifications, and a concluding call to action. Consistent branding of the applicant's teaching philosophy and skills across the letters while specifically addressing listed qualifications for each role will optimize prospects. Reference must also be made to the uploaded resume to strengthen articulation of credentials and fit. This project calls for a deft communicator skilled in persuasive writing for professional settings. The successful candidate will craft distinctive yet cohesive letters under tight parameters to effectively market the applicant's talents and desirability as an adjunct law professor to three differentiated university programs. Attention to nuanced specifications DEADLINE is 11:00 EST Wednesday May 1, 2024. Please indicate in your response if you can make the deadline?
10 days ago12 proposalsRemoteCase studies - stories to camera
This progressive social organization seeks a video artist to craft compelling narratives promoting workers' rights. We assist individuals impacted by unstable, unpredictable schedules and aim to build understanding through shared experiences. For our campaign abolishing zero-hour contracts, six testimonial videos must be carefully conceived, filmed and edited. Interviewees from our casework in Milton Keynes will vulnerably recount hardships of financial insecurity and lack of work-life balance imposed by fluctuating hour arrangements. Your sensitive, empathetic storytelling skills will help humanize complex policy issues and motivate viewers to join our fight for stable, dignified employment. Raw footage should be tastefully post-produced into two-to-three minute mini-docs with smooth transitions and an emotive score/sound design. Final products must authentically convey our clients' struggles. Solid camerawork, lighting and audio capture will ensure messages resonate online. Knowledge of creative nonfiction, social justice media and public policy campaigns is preferable. This is an impactful chance to lend artistic talents supporting workers' rights. We aim to elevate unheard voices and inspire change through the moving power of personal testimonials.
17 days ago10 proposalsRemoteVery Experienced Facebook marketing person
We are seeking a highly skilled and experienced Facebook marketing professional to promote our product in Asia. Our website, www.goldenretrieversandfrenchbulldogs.com, showcases our premium dog breeds and services. We are looking for a campaign that can effectively reach our target audience and drive conversions. The ideal candidate should have a proven track record of successful Facebook marketing campaigns in Asia. They should be well-versed in Facebook's advertising platform, including ad creation, targeting, and optimization. Additionally, they should have a deep understanding of the Asian market and its unique cultural and social dynamics. The campaign should focus on building brand awareness and generating leads. We are open to various marketing strategies, including social media advertising, influencer partnerships, and content marketing. The candidate should be able to provide a comprehensive marketing plan that aligns with our business goals and budget. We are committed to providing the candidate with the necessary resources and support to achieve success. We offer a competitive compensation package and a collaborative work environment. If you are a passionate and results-driven Facebook marketing professional, we would love to hear from you. Please submit your resume and a sample of your work for consideration. Please note that PPH have set a price!
22 days ago27 proposalsRemote